We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bedford, OH 44146
Jason N
Job Details: 12/28/2021
"Cc unit stopped in cycle, couldnt get water to drain out. Customer stated she was washing a comforter when the unit stopped on rinse. She tried to unplug it to reset it. Ran diagnostics, no codes stored. Ran auto test and calibration. All functions passed. Could not duplicate issue. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC0
Near Aurora, OH 44202
Brian M
Job Details: 12/28/2021
Cc that sometimes fabric softener not always empty Advised on functionality of dispenser and that it drains by syphoning Ran multiple valve test all is working Advised to watch
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSF22D4XAW01
Near Cleveland, OH 44144
David R
Job Details: 12/28/2021
"Replaced all 3 lights, good. Op test ok."
We serviced a
GE RANGE
Model PGB908SEM1SS
Near Chardon, OH 44024
Dan H
Job Details: 12/28/2021
"Customer complaint that burner flames are too high, adjusted, op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Brooklyn, OH 44144
Marie V
Job Details: 12/28/2021
"Cc that the door wont close , and that the bottom rack need wheels installed. Had to remove unit and found drain hose was getting pinched when you open and close the door. I realigned the drain hose and adjusted door to get it back in place. Installed wheels and ran unit. Showed cust that when filling unit up need to make sure that the spray arms can spin properly. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Rocky River, OH 44116
Angel
Job Details: 12/28/2021
Cc that unit was not doing anything would not turn on. Tried to run diagnostics and unit lit up and found a F6E2 Communication Error: UI Cannot Hear ACU unit will need ui and main control board replaced. Ordering parts.; ordrng 1 W11400681 (Control) and 1 W11112656 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Cleveland, OH 44113
Corina B
Job Details: 12/28/2021
"Cust showed pop, sent pic. CC that the unit does not turn on all the time. Confirmed. Ran diag f11. No code for f11. Will need a new control and ui. Office to reschedule appointment ; ordrng 1 W11334605 (Control) and 1 W11367297 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Lakewood, OH 44107
Manny
Job Details: 12/28/2021
"Cc unit not cooling, took temps and 67 in FC and 72 in RC, compressor is humming, compressor is seized up and really hot, unit will need a compressor and filter, customer will not proceed with repair, says just wanted the unit check but he already purchased another unit.; ordrng 1 WPW10507886 (compressor) and 2 WPW10143759 (dryer)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Shaker Heights, OH 44122
Manny
Job Details: 12/28/2021
"Cc oven light not working, check bulb and its good, took voltage at light socket had 4.3V with light on, control; ordrng 1 W11113908 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cleveland, OH 44104
Manny
Job Details: 12/28/2021
"Cc unit not filling all the way, ran diagnostics cycle notice that unit is no getting enough cold water replaced housing ran calibration and diagnostics cycle op test ok, informed customer that this unit doesnt fill all the way to the top. Since they have sensors for the water level I told her if she wants more water to turn on deep fill"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44112
Joe O
Job Details: 12/28/2021
Cc: not coolingFound dye leak at factory connection on evaporator. Needs evaporator; ordrng 1 W10836706 (evaporator)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Lakewood, OH 44107
Angel
Job Details: 12/28/2021
"Cc that unit caught on fire. Looked at unit and found that the terminal block shorted out because the L2 leg was loose. Will need terminal block and power cord. Replaced both tested unit. Opt test ok.; used 1 279320 (BLOCK-TERM), and 1 PT600L (4 PRONG DRYER CORD) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Bay Village, OH 44140
Angel
Job Details: 12/28/2021
"Cc that unit fresh food section is not cooling but freezer is working fine. Verified temperatures and freezer was at -2* and fresh food section was at 62* looked on back of evaporator cover on ff section and has ice building up causing it not to cool properly i ran diagnostics and tested the fan and baffle and were functioning. But the ice buildup does not let it cool properly found service pointer on issue. Ordering parts for customer. Control out of stock office to reschedule.; ordrng 1 W10889360 (Evap-cover) and 1 W11333076 (Control)"
We serviced a
KENMORE RANGE
Model 362.755689
Near Cleveland, OH 44109
Corina B
Job Details: 12/28/2021
"CC that the oven is not heating. Confirmed. Checked the voltage at the igniter 120 volts. Will need a new igniter. ; ordrng 1 WB2X9154 (Igniter), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Solon, OH 44139
Brian M
Job Details: 12/28/2021
Customer showed pop took pic Cc unit said lf twice and then hasnt done it since Ran diagnostics found f8e1 errors Ran auto test 12 and found no issues Advised to watch
We serviced a
FRIGIDAIRE RANGE
Model Fgf354bgwe
Near Parma, OH 44129
David R
Job Details: 12/28/2021
"Replaced bake igniter. Tested, good. Op test ok."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Mentor, OH 44060
Dan H
Job Details: 12/28/2021
"Customer complaint that oven is not lighting, confirmed, burner is lighting for a few seconds, igniter is not stopping arcing when burner lights, valves test good, unit needs new dsi board; ordrng 1 W11162730 (Dsi board)"
We serviced a
WHIRLPOOL WASHER
Model LSN7233BW0
Near Maple Heights, OH 44137
Jason N
Job Details: 12/28/2021
"Cc unit tub loose and going off balanceChecked tub suspension, found tub leveling spring hanging. Hole is base rusted out, spring had pulled through. Good clean metal around hole location, able to drill another hole in base to mount spring. Tub level. Ran wash test then switched to spin and drain. No abnormal vibration. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near South Euclid, OH 44121
Joe O
Job Details: 12/28/2021
Replaced switch. Op test ok
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Beachwood, OH 44122
Jason N
Job Details: 12/28/2021
"Cc unit excessive vibration during spinRan diagnostics, no codes stored. Ran auto test, all functions normal. Shipping bolts are removed. Ran spin test using 5 towel load. Adjusted RF leveling leg as there was some movement as unit started into spin. Restarted spin test, unit spinning out with no abnormal vibration. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Solon, OH 44139
Brian M
Job Details: 12/28/2021
Installed icemaker and fan OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Lakewood, OH 44107
Marie V
Job Details: 12/28/2021
"Cc that the unit is freezing food in fresh food section and that the ice and water is not working. Confirmed. Took temps 33* fresh food and 1* in freezer. Press pad, no water comes out but water valve hums. Opened the water all the way, and removed filter and put bypass. It works, advise cust to replace filter and gave the part number, also verify program on control was off by 2 digits, corrected issue and advise cust to allow unit to get to normal temps. Also while in home ice maker cycled and it started leaking from the fill tube to the ice maker. Unit will need ice maker fill tube and water valve. Cust paid in full.; ordrng 1 W11415785 (Fill tube ice maker) and 1 WPW10312696 (Water valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR SXS REFRIGERATOR
Model JSC24C8EAM00
Near Lakewood, OH 44107
Marie V
Job Details: 12/28/2021
"Cc that the unit still leaking. Confirmed water is coming out of main water line entering filter. Will need to be replaced.; ordrng 1 WPW10279882 (Water line), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Westlake, OH 44145
Marie V
Job Details: 12/28/2021
"Took POP. Cc that the ice maker makes noises(loud), and that the bottom of the freezerhas ice , is leaking from somewhere . Confirmed noise, ice maker needs to be replaced and drain tube is clogged up. Cleared out and dumped water, pass. Office will contact once they have eta on the part.; ordrng 1 W11284458 (Ice maker) and 1 W11512417 (Drain tube)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Rocky River, OH 44116
Marie V
Job Details: 12/28/2021
"Replaced heater, no leaks. Op test ok"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS00
Near Avon Lake, OH 44012
Angel
Job Details: 12/28/2021
Cc that oven are not cooking as they should either to hot or it wont cook well. Ran diagnostics and found that it has a F1E1 error code relay board. Unit will need main control boards and ui.; ordrng 2 W11179310 (Main board)s and 1 W10588749 (Ui)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Beachwood, OH 44122
Jason N
Job Details: 12/28/2021
"Cc unit excessive vibration during spinRan diagnostics, no codes stored. Ran auto test, all functions normal. Shipping bolts are removed. Ran spin test using 5 towel load. Adjusted RF leveling leg as there was some movement as unit started into spin. Restarted spin test, unit spinning out with no abnormal vibration. Op test good."
We serviced a
KITCHENAID RANGE
Model KFGC506JYP00
Near Lyndhurst, OH 44124
Manny
Job Details: 12/28/2021
Replaced oven door opt test ok!
We serviced a
JENN-AIR WALL OVEN
Model WW30430W
Near Solon, OH 44139
Brian M
Job Details: 12/28/2021
"Cc of baking issue Found after unit got to temp it gave error f5 F5 Watchdog and hardware conflict Replace clock (ERC).Office to schedule ; ordrng 1 WP71001872 (cntrl-elec) and 2 12001656 (sensor,ovn)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS208DSS9
Near Painesville, OH 44077
Dan H
Job Details: 12/28/2021
"Customer complaint that lower oven is 25-30 degrees too low, temperature after preheat at 315 degrees, adjusted temperature offset up 35 degrees, op test good"
We serviced a
FRIGIDAIRE DISHWASHER
Model TH11247289
Near Fairview Park, OH 44126
Marie V
Job Details: 12/28/2021
"C that the unit is leaking, but they havent used it in a while. Started normal cycle and removed bottom panel, no leaks, took panel off, no leaks. Inspected spray arm and found that they are clogged up. Explain cust and showed that spray arms needs to be replaced. Office will contact once they have eta on the part.; ordrng 1 5304517203 (Spray arm lower) and 1 A01986801 (Spray arm upper), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Avon Lake, OH 44012
Angel
Job Details: 12/28/2021
Replaced ui and customer had me try to help her connect to wifi. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Beachwood, OH 44122
Jason N
Job Details: 12/28/2021
"Cc unit water temperature concernsCustomer stated he feels that hes not getting the correct water temperature based on the wash temp setting. Ran diagnostics, no codes stored. Ran manual water valve tests, cold is cold and hot is hot. Started normal wash cycle on hot setting. Checked water temperature in tub, temperature is normal. Advised customer that even on hot setting, unit will mix cold water in to reduce temperature."
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Chagrin Falls, OH 44022
Brian M
Job Details: 12/28/2021
Cc unit does not start all the time and then stops Found error for lid lock Ran lid lock test lid lock functions in manual mode but does not in auto test Advised to replace control and lid lock assembly ; ordrng 1 W11135392 (cntrl-elec) and 1 W10810403 (lid lock assy)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Fairview Park, OH 44126
Marie V
Job Details: 12/28/2021
"Replaced heater, no leaks. Op test ok"
We serviced a
KITCHENAID RANGE
Model KODE300ESS05
Near Chagrin Falls, OH 44022
Brian M
Job Details: 12/28/2021
Installed glass OP Test Ok
We serviced a
KENMORE DRYER
Model 41781100000
Near Perry, OH 44081
Dan H
Job Details: 12/28/2021
"Customer complaint that control panel shuts off before cycle is selected, confirmed, unit needs new user interface , customer does not want repair at this time; ordrng 1 137237100 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW
Near Pepper Pike, OH 44124
Jason N
Job Details: 12/28/2021
"Cc unit not heating Tested power from outlet, reading 80.8v from L1 to L2. Found L2 missing from outlet. Turned breaker off then back on to reset. Now reading 241v from outlet. Ran dryer test, good heat. Op test good. Advised customer they may have to replace breaker if issue persists."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Elyria, OH 44035
Marie V
Job Details: 12/28/2021
"Replaced water valve and filter head, op test no good. No water is coming out from dispenser. Removed filter and put the cap. Not good. Steamed out water tank, and got some water to come out. Had to removed house line from unit and open the line, water was coming out but not too strong, check the line and something black came out of it. Put everything back together and tested water , pass. Cycled ice maker, no good, found fill tube frozen. Removed ice and cycled ice maker. Op test ok; used 2 WR02X11330 (5/16 UNION) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Grafton, OH 44044
David R
Job Details: 12/28/2021
"Recovered refrigerant, drier, pulled 28'vac w/ pump, watched, good, charged 6oz r134a, unit cooling, pressures good, give 24hrs to return to normal temps, 48 hours for ice, op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Painesville, OH 44077
Jason N
Job Details: 12/28/2021
"Cc unit not drying dishesRan diagnostics, found code f4e3 for heater failure. Checked heater resistance from control board. Reading open. Traced back to element which is now reading open. Replaced using customer supplied pre Id part from previous visit. Cleared codes, ran diagnostics cycle. Heater energized. No codes at end of cycle. Op test good. ; used 1 W11537778 (Element) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Avon, OH 44011
Angel
Job Details: 12/28/2021
Replaced ui and icemaker ran a harvest and fill test. Opt test ok. Took core with me.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Euclid, OH 44117
Joe O
Job Details: 12/28/2021
"Cc: not agitatingFound agitator free spinning on gear case. Unit is shifting and attempting to agitate. Pulled wash plate. Found wash plate and gear case stripped. Needs gear case and wash plateCustomer does not want to repair at this time; ordrng 1 W10902814 (washplate) and 1 W11454734 (Gear case), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS3
Near Wickliffe, OH 44092
Joe O
Job Details: 12/28/2021
"Cc: thumping noise when starting, ui lights stay illuminatedFound small amount of water hammering in pipes. Advised customer on water hammering. Advised we cannot adjust anything to affect the hammering. Found ui illuminated in stand by. Needs ui; ordrng 1 W10803367 (panel-cntl)"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS09
Near Wickliffe, OH 44092
Joe O
Job Details: 12/28/2021
Cc: open close door messageReplaced interlock switches. Tested. Op test ok ; used 1 W11244490 (INTERLOCK SW KIT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KUDE48FXSS4
Near Willowick, OH 44095
Joe O
Job Details: 12/28/2021
Installed sump assembly. Ran test cycle. Op test ok
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Mantua, OH 44255
Brian M
Job Details: 12/27/2021
Installed pan OP Test Ok
We serviced a
MAYTAG DISHWASHER
Model MDB8949SBM3
Near Euclid, OH 44117
Joe O
Job Details: 12/27/2021
"Cc: ui not functioning, then unit started by itself, ui looseFound no response from ui. Ran stuck key test. Needs uiCustomer does not want to repair at this time ; ordrng 1 W10811169 (panel-cntl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS0
Near Cleveland Heights, OH 44118
Corina B
Job Details: 12/27/2021
Replaced the light bulb. Opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Aurora, OH 44202
Brian M
Job Details: 12/27/2021
Installed heater
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Kirtland, OH 44094
Joe O
Job Details: 12/27/2021
Installed suspension rods. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Willoughby Hills, OH 44092
Corina B
Job Details: 12/27/2021
"Replaced the gear case and slider. Ran a calibration, started a cycle. Opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aurora, OH 44202
Brian M
Job Details: 12/27/2021
Installed heater
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 12/27/2021
"Customer showed pop but is still out of warranty Cc unit will not run properly unit will sense move a little and then say done Ran diagnostics found no errors ran manual test on shifter, no issues found Ran quick wash until unit got to washing Ran unit on heavy until it got to washing Could not duplicate a issue at this time Advised to watch"
We serviced a
JENN-AIR COOKTOP ELE
Model CVE4370B
Near Kirtland, OH 44094
Joe O
Job Details: 12/27/2021
"Cc: left 2 burners not heatingFound receptacle is receiving proper power. Found one prong in receptacle is deteriorating, or rusting away. Needs harness and receptacle.Customer does not want to repair at this time ; ordrng 1 712022K (contct asy) and 1 WPY702434 (receptacle), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Chardon, OH 44024
Joe O
Job Details: 12/27/2021
Went to install new panel. Found new panel is incorrect part. Correct part number. Re ordering panel. Advised customer to check panel prior to appointmentPanel out of stock. Office to reschedule; ordrng 1 W10242810 (panel)
We serviced a
AMANA RANGE
Model AGR6603SFW3
Near Garfield Heights, OH 44105
Brian M
Job Details: 12/27/2021
"Cc of no bake option and clock out Found control, board dead but unit getting proper power Needs control. Part not in stock stock office to schedule ; ordrng 1 W11395410 (Control white)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Mentor, OH 44060
Corina B
Job Details: 12/27/2021
CC that the agitator is loose. Confirmed. Found the agitator is loose. Splines are ok on the gearcase. Some of the splines are worn on The agitator. Re attached the agitator with loctite. Agitating. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near North Olmsted, OH 44070
Manny
Job Details: 12/27/2021
"Cc unit leaking on back , found water line with a pin hole, used 1 5/16 to 1/4 connector #TJ80-56 from T/S, opt test ok; used 1 TJ80-56 (5/16' X 1/4' JOHN GUEST FITT) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near North Ridgeville, OH 44039
Marie V
Job Details: 12/27/2021
"Cust had lots of ice defrosted already,. Took panels off and defrosted ice and replaced harness, defrosted ice on fresh food section as well. Advice cust to allow 24 hours for unit to reach normal temps. Op test ok."
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Huntsburg, OH 44046
Corina B
Job Details: 12/27/2021
"Replaced the filter, harness and cord. Started a cycle. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Oberlin, OH 44074
David R
Job Details: 12/27/2021
"Replaced FF gasket. Heated up. Conformed, good. Op test ok."
We serviced a
GE REFRIGERATOR
Model PFE28RSHGSS
Near Chardon, OH 44024
Joe O
Job Details: 12/27/2021
Installed evap fan. Advised customer to allow 24 hrs for temps to adjust. Op test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Lakewood, OH 44107
Manny
Job Details: 12/27/2021
"Cc half the console works and the other dont, verified that half of the ui is working, cant get unit into diagnostics or perform the ui test, and display keeps fading in and out. Ordering user interface and control.; ordrng 1 W11197501 (panl-cntrl) and 1 W10839497 (cntrl-elec)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18IL6JM1
Near Jefferson, OH 44047
Dan H
Job Details: 12/27/2021
"Customer complaint that unit is not cooling, Evaporator fan is running, condenser fan is running, compressor is not starting, applied 120vac to compressor, compressor started, installed new start device, op test good ; used 1 8201786 (STARTER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Madison, OH 44057
Dan H
Job Details: 12/27/2021
"Customer complaint that unit is not making ice, confirmed, installed new new ice maker , op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Maple Heights, OH 44137
Brian M
Job Details: 12/27/2021
Cc unit not spinning out Found motor to be grinding and cap not giving full power Needs motor and capacitor Office to schedule parts not in stock ; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Valley View, OH 44125
Brian M
Job Details: 12/27/2021
Cc unit not spinning properly Found actuator to be plastic kind Replaced OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lyndhurst, OH 44124
Joe O
Job Details: 12/27/2021
Cc: intermittently not drying properlyFound no stored error codes. Ran diagnostics test cycle. Found water is luke warm at start of cycle. Advised customer to run hot water at sink prior to starting. Unit functioning as designed. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Thompson, OH 44086
Dan H
Job Details: 12/27/2021
"Customer complaint that unit is not turning on, confirmed, control is receiving 120vac , unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 W11116592 (Cntrl)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW
Near Painesville, OH 44077
Dan H
Job Details: 12/27/2021
"Customer complaint of squealing and thumping noise, confirmed, found rotor bolt sheared off, unable to remove piece from inside shaft, unit needs new tub assembly and rotor bolt, part is out of stock so not scheduling return appointment ; ordrng 1 W10901175 (Tub assembly) and 1 W11253212 (Rotor bolt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Garfield Heights, OH 44125
Marie V
Job Details: 12/27/2021
"Replaced wheel,tested rack. Op test ok"
We serviced a
JENN-AIR RANGE
Model JJW2830IL01
Near Lakewood, OH 44107
Manny
Job Details: 12/27/2021
"Cc lower trim stopping drawer from opening, cant find model and serial sticker on doors or under console, took model and serial from settings on screen, replaced lower trim opt test ok"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near Chagrin Falls, OH 44022
Jason N
Job Details: 12/27/2021
"Cc unit bake not working Checked bake element, bake element physically popped open. Unit needs bake element. Checked power from control board in case element damaged control. Ran bake test, good voltage into element at 243 volts, unit will need just element. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10779716 (Bake element)"
We serviced a
GE WASHER
Model GTW525ACP0WB
Near Beachwood, OH 44122
Jason N
Job Details: 12/27/2021
"Cc unit will not start a cycleRan diagnostics, found codes 11 for clock monitor, 26 for out of balance and 23 for critical lid lock failure. Ran manual lid switch test, lid switch not reading lid as open. Unit needs lid switch assembly. ; ordrng 1 WH08X32657 (Lid lock assembly)"
We serviced a
WHIRLPOOL WASHER
Model MVWB750WQ
Near South Euclid, OH 44118
Joe O
Job Details: 12/27/2021
Cc: loud in spinFound bearings loud in hand spin. Needs bearing kitCustomer does not want to repair at this time ; ordrng 1 W10435302 (bearing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Strongsville, OH 44149
Angel
Job Details: 12/27/2021
"Reclaimed refrigerant, replaced compressor ran a vacuum and recharged with 4.27oz of r134a made sure evap was getting a frost pattern Opt test ng. System went into a 26vacuum called BJ and had me cut off the capillary line and nothing came out so he had me cut the top of the filter drier and the refrigerant started coming out but it was black slush so BJ had me call techline because unit is contaminated. Spoke with steve from techline and i explained issue and said unit is not repairable gave customer file so they can call customer service to see what they can do for them since its out of warranty."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Strongsville, OH 44136
David R
Job Details: 12/27/2021
"Replaced heating element, also gave sample rinse aid for customer, put in and explained the benefits of using rinse aid along with Heated Dry per owners manual. Ran diagnostics, good. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near North Royalton, OH 44133
David R
Job Details: 12/27/2021
"Cc getting F2E3, customer replaced main control in Sep 2021. Ran diagnostics 2-3, 5-3, 1-1 called techline, 7732575594. Went over customer just replaced control, had me check wires and harness, replace UI control, would replace UI harness as well. Went through tech sheet as well to check polarity on outlet and voltages in unit. Customer paid SVC, do not order the parts. ; ordrng 1 WPW10750475 (UI) and 1 WPW10442440 (UI harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Cleveland, OH 44109
Corina B
Job Details: 12/27/2021
"CC that the blanket came out wet at the end of the cycle. Ran diag F0E5 OFF BALANCE LOAD DETECTED. Checked the basket, level. Checked the suspension rods, good. Ran a calibration. Advised cust 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Seven Hills, OH 44131
David R
Job Details: 12/27/2021
"Cc unit would just intermittently shut off by itself. Customer said hasnt done it in 3 weeks or so. Checked control and all wires and connections are good. Let customer know to keep an eye on it. If happens again, order main control out, W11224256 control. As of today, unit is good. Op test ok."
We serviced a
MAYTAG FREEZER UPRIGHT
Model MZF34X18FW03
Near Mogadore, OH 44260
Brian M
Job Details: 12/27/2021
In door OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Kent, OH 44240
Brian M
Job Details: 12/27/2021
"Cc Ice under bin still Called whirlpool they advised to have unit tilted backwards, unit is already up all the way They advised to have a block under foot first"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cleveland, OH 44106
Jason N
Job Details: 12/27/2021
"Cc does not how to operate unitCustomer stated she does not know how to operate unit. Instructed customer on choosing cycles and selecting various options. Had customer start normal cycle. Unit operating as designed, customer instruct."
We serviced a
JENN-AIR WALL OVEN
Model JJW3830DS02
Near Rocky River, OH 44116
Marie V
Job Details: 12/27/2021
"Replaced UI. Control came wrong part inside and label as well. pics. Started up unit, set time, date , turned both ovens to test, pass. Test pass. Op test ok. Brought cores for return."
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Strongsville, OH 44149
David R
Job Details: 12/27/2021
"Customer had POP less than a year, took pics. Cc unit shutting down intermittently or oven, top stove not working. Pulled unit from wall, found burned prongs on unit power cord. Replaced from t/s. Also recommend getting an electrician to check out outlet. Unit good, op test ok. ; used 1 8171385RC (3 PRONG RANGE CORD) from stock"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Cleveland, OH 44144
Corina B
Job Details: 12/27/2021
"CC that there were sparks. Confirmed. Found the l2 wire loose. Replaced the terminal block and wires. Checked air flow, none. Found the blower wheel, lose. Tightened the blower wheel, tight Opt test ok ; used 1 279320 (BLOCK-TERM) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Cleveland, OH 44108
Joe O
Job Details: 12/27/2021
Cc: pump runningFound unit stuck in drain cycle. Canceled. Found error codes f0e5(off balance). Ran auto test and calibration. Op test ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Westlake, OH 44145
Angel
Job Details: 12/27/2021
Replaced basket. Opt test ok.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Westlake, OH 44145
Angel
Job Details: 12/27/2021
"Replaced pulley, rollers and belt tested unit. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Painesville, OH 44077
Dan H
Job Details: 12/27/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees, freezer section temperature at 67 degrees, evaporator fans are running, compressor and condenser fan are running, added r134a unit started cooling, unit also needs fresh food section evaporator , part is out of stock so not scheduling return appointment ; ordrng 1 W11492867 (Ff ev)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Westlake, OH 44145
Marie V
Job Details: 12/27/2021
"Replaced heater, tested unit, no leaks. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Olmsted Falls, OH 44138
David R
Job Details: 12/27/2021
"Cc unit not turning on. Breaker is on, lights not tuning on. Looking at power connections, one of the wires for the input power came out of wire nut. Corrected, put electrical tape on as well, ran diagnostics, good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Brooklyn, OH 44144
Corina B
Job Details: 12/27/2021
"CC that the unit is not cooling. Used the thermocouple-15*. Checked the frost pattern, good frost pattern. The evaporator fan not on. Touched the Blade started running. Replaced the fan from t/s. Opt test ok. ; used 1 WP2315539 (MOTOR-EVAP) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ravenna, OH 44266
Brian M
Job Details: 12/27/2021
Cc unit not working Found drain pump relay stuck on Could not get unit to stop pumping Replaced control Ran auto test and calibration OP Test Ok ; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC) from stock
We serviced a
MAYTAG WASHER
Model MVWC200XW3
Near Westlake, OH 44145
Angel
Job Details: 12/27/2021
Replaced suspension tested and working as should. Opt test ok.; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51ES4ES00
Near Richmond Heights, OH 44143
Joe O
Job Details: 12/27/2021
Cc: self clean not workingCustomer stated self clean not working on lower oven. Advised customer there is only self clean for upper oven. Found no error codes. Unit functioning as designed. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Cleveland, OH 44113
Manny
Job Details: 12/27/2021
"Customer couldnt find the switch, waited 10 mins customer came with the switch, replaced switch opt test ok"
We serviced a
MAYTAG WASHER
Model LAT8200AA
Near Bay Village, OH 44140
Angel
Job Details: 12/27/2021
Cc that unit is squeaking and burning smell. Verified and did find on motor pulley that it still had some old burnt rubber on it so i cleaned it off reinstalled everything and unit was not squeaking or smell like something burning but not agitating. Customer did say today that it stop working before and they thought it was just the belts and they wanted it replaced. So i called BJ he had me run some tests and unit will need transmission but it is discontinued.
We serviced a
WHIRLPOOL RANGE
Model KERC607EAL2
Near Painesville, OH 44077
Dan H
Job Details: 12/27/2021
"Customer complaint that control lock will not shut off, confirmed, oven door has to be opened to unlock control lock, found door switch stuck, freed door switch , control lock turned off, door switch stuck again, unit needs new door switch , part is no longer available ; ordrng 1 9781581 (Switch)"