Local Reviews
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Jeff M.
WASHER WHIRLPOOL GHW9400PW0 The inner basket is broken both tubs need to be replaced. Parts are discontinued; ordrng 1 8182247 (basket DISCONTINUED)
Corina B.
REFRIGERATOR GE CFSP5RKBCSS "CC that the unit is not cooling in the ff section, not making ice and lights are flickering. Ff 32*-36* freezer fan is fluctuating in speed. No air flow coming to the ice maker. Will need a new control and fan."
Corey L.
OTR MICROWAVE WHIRLPOOL WML55011HS3 "Customer complaint mw not heating, confirmed, found mag failed, replaced with part sent, op test good"
Jason N.
WASHER WHIRLPOOL WTW5000DW1 "Cc unit starts but doesn’t fill or washRan diagnostics, no codes stored. Ran auto test cycle. All functions passed. Ran calibration. Started wash cycle. Op test good, no issues found at this time."
Gabriel P.
DISHWASHER WHIRLPOOL WDF780SLYB0 "Cc that the unit is leaking. Ran a normal cycle, pass. Checked seal is torn need replace also control panel keep coming of on right side clips are broken need to order also wheels on rack broke off ordering as well ; ordrng 4 W10195416V (dish rack wheel)s and 1 W10864081 (gasket) and 1 WPW10350413 (console)"
Dan H.
WASHER CROSLEY VAW3584GW1 "Customer complaint that unit is not advancing cycles, ran diagnostics, found f8e1(long/no fill) error code, found drain hose laying on the floor, advised customer that drain hose needs to be a minimum of 39” off of floor, corrected drain hose, unit is operating as designed"
Brian M.
WASHER WHIRLPOOL MVWB855DC1 Cc unit gave error Was able to access diagnostics found f6e2 error Communication error unit would not continue any steps Needs UI and control Customer wants to contact whirlpool
Brian M.
DISHWASHER GE GDT625PSJSS Cc unit had a burning smell and sometimes the soap dispenser not opening Ran diagnostics found no errors Ran manual test on heater no burning smell or burn marks on heater coil Ran manual dispenser check 10x door opened every time No issues found at this time. OP Test Ok
Jeff M.
DISHWASHER WHIRLPOOL WDT970SAHB0 Installed new part unit tested good
Dan H.
DRYER WHIRLPOOL WED4900XW0 "Customer complaint of loud noise, started normal dry cycle, no unusual noises heard, unit is operating as designed"
Jason N.
REFRIGERATOR KITCHENAID KBFS22EWMS9 "Cc unit not making iceRan manual harvest test on ice maker, ice maker cycling, does not call for water, continuously cycles. Unit needs ice maker. Replaced using truck stock. Ran harvest test, indexed and filled mold with water. Op test good.; used 1 W10884390 (ICE MAKER ASSY) from stock"
David R.
WASHER WHIRLPOOL WFW95HEDW0 "Cc not unlocking. Customer unplugged before I got here. Plugged in, unit unlock, no error codes. Ran diagnostics test mode, good. Ran a drain and spin good. Loaded up towels for a normal cycle. Op test ok"
Joe O.
REFRIGERATOR MAYTAG MFI2569YEM0 "Installed control. Programmed control. Watched. Unit started, is cooling. Not shutting down. Op test ok"
Corina B.
RANGE GE JGSP28SEN4SS CC that the oven is not heating. Found the igniter is weak. Replaced the igniter from t/s. Optest ok; used 1 12400035 (IGNITER) from stock
David R.
WASHER MAYTAG MVWB765FW3 Replaced parts. Tested. Ran test cycle. Good. Op test ok
Corey L.
DRYER WHIRLPOOL WED8500DC4 "Customer complaint dryer not heating confirmed, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, started timed dry, unit did not heat, found unit only getting 120, found threaded fuse blown next to receptacle"
Gabriel P.
DISHWASHER MAYTAG MDB8959SFZ4 "Arm came loose correct issue also customer remove plates on top of sump pump but did not put back correctly but correct issue as well,opt test ok"
Joe O.
DISHWASHER WHIRLPOOL WDF760SADB0 Installed sump assembly. Ran test cycle. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Installed new part unit tested good
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer complaint that door handle and mullion fell off, confirmed, no damage, reinstalled, op test good"
Corey L.
DRYER AMANA NED4655EW1 "Customer complaint dryer making a very loud noise when started and will smell shortly so it was stopped, confirmed noise coming from blower wheel, found excessive fab softener pellets collected in blower housing, removed, advised not to use more than 2tbsp of det. and softener, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent"
Dan H.
DRYER MAYTAG MEDC465HW0 "Customer complaint that unit is not working, confirmed, found no power to unit, advised customer that they need an electrician to correct power supply"
Gabriel P.
DRYER WHIRLPOOL WGD8000DW4 "Found vent clogg a little customer clear it out also found vent kink took pictures advise customer to change it,at first check voltage it was good and notice when igniter started to heat in few seconds will shut off I was going to check for sensor but end up not needing to cause the side to run dryer without the vent plug in and it stay on longer like it supposed to so is telling me is a vent issue opt test ok"
Jeff M.
WASHER AMANA NTW4516FW3 The unit still doesn’t have hot water hooked to the unit. Therefore will not work correctly.
Gabriel P.
DISHWASHER KITCHENAID KDFE104HWH0 Cc that the unit is not draining. Customer said that a wine glass broke about a week ago. Checked the drain pump and it had glass stuck inside drain pump and glass in the filter as well. Clear out glass ran diagnostics no error codes. Ran calibration op test ok. Is drain ; used 1 SENIORDISCOUNT (senior discount) from stock
Gabriel P.
WASHER WHIRLPOOL WTW4855HW1 "Cc that the unit stays in wash cycle for 1hour and 30 min and it was leaking. Found main valve dripping water. Ask them to get a plumber also ran quick wash and it did not stay on wash it pass through the cycles. Working as designed. Ran auto test and calibration pass , no error codes. Op test ok"
Dan H.
WALL OVEN WHIRLPOOL WODA7EC0HZ00 "Installed new control, antenna, and user interface, op test good"
Gabriel P.
MICROWAVE GE PVM9179SK1SS "Cc when door close it shut the power off found switch bad giving estimate,customer will not repair"
Jason N.
DRYER MAYTAG LDG9606AAE Installed blower wheel. Operation test good. No abnormal sounds.
Brian M.
WASHER GE GTW460ASJWW "Cc unit keeps pumping Found error for pressure sensor 25, Ran test 10 to verify functionality of sensor OP Test Ok Advised customer on soap usage"
David R.
DRYER SAMSUNG DV45H7000EW/A2 "Replaced parts. Tested. Ran cycle, heated. Op test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRT134TFDW00 "Cc unit freezer door pops open when closing ff doorConfirmed slight pop when ff door closing. Advised customer this is typical for these units. Used some petroleum jelly on freezer door gasket to help “hold” door closed. Better, freezer door not popping open now. Op test good."
Jason N.
DISHWASHER WHIRLPOOL WDT970SAHB0 "Cc unit starts then drains after a few minutes, then continues to run.Ran diagnostics, no codes stored. Ran normal wash cycle, unit cycling properly. Customer was concerned about the unit draining already, thought the cycle continues. Advised customer about how this unit operates. Unit is working as designed. Customer op test good."
Brian M.
WASHER WHIRLPOOL WTW8500DC Complaint unit stopped mid cycle Found error stored for over load Ran manual test on spin and agitator No issue found Can not run full test due to not having water hook up
Corina B.
WASHER MAYTAG MVWC415EW2 "CC that the unit does not spin and the drain pump is leaking. Checked the drain pump not seeing a leak. Checked in between the tub and basket, clear. Will need a gearcase"
Corina B.
WASHER AMANA NTW4516FW3 CC that the unit does not do anything. Found the drain hose on the ground. Raised the drain hose to 39”. Started a normal cycle. Optest ok.
Joe O.
WASHER WHIRLPOOL WTW5000DW1 Cc: stuck in drainCustomer stated it happened after she forgot to turn the water on for the unit and walked away. Found error code for long fill no fill. Cleared code ran auto test and calibration. Op test ok
Joe O.
WASHER WHIRLPOOL WFW5620HW0 Installed control and ui. Ran diagnostics test cycle. Op test ok
David R.
RANGE WHIRLPOOL WFE550S0HZ1 Replaced part. Good. Op test ok.
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Installed parts, op test good, evened up ff doors"
Corey L.
DISHWASHER KITCHENAID KDTE234GPS0 "Customer complaint door not closing, confirmed found right side of door jumped out of lower channel to the upper channel on hinge not allowing dr to shut, corrected and adjusted tab to help prevent reoccurrence, op test good"
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 Replaced the vent. Started a cycle. Optest ok.
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Cc water dripping from dispenser by itself, even when not getting water, water will drip and build up. Seemed like connections a little loose. Replaced connector from t/s. Tested. No dripping. Good. Customer asked about FZ door sticking out a little further, checked gaskets, no gaps, all sealed tight, good. Op test ok; used 1 WR02X11330 (5/16 UNION) from stock"
Joe O.
REFRIGERATOR GE GSC23LSRCSS "Cc: noise, not cooling properlyUnit was not running upon arrival. Found temps in ff at 43 degrees, and freezer at 8 degrees. Found unit has a good frost pattern. Could not duplicate noise."
Jason N.
DRYER GE GTD65GBSJ3WS "Cc unit not workingConfirmed powers on but no operation. Found belt broken. Unit needs drive belt.; ordrng 1 WE12M29 (BELT), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WALL OVEN KITCHENAID KEBS177DSS7 "Installed door latch, temp probe and oven door hinges. Ran test bake to 300 degrees. Op test good."
Brian M.
DRYER MAYTAG MED5630HC1 Installed control Ran test cycle OP Test Ok
Corina B.
REFRIGERATOR WHIRLPOOL WRT134TFDW00 "Replaced the condenser fan, evap fan, defrost control and the start relay optest ng. Called t/l. From white to black 120 volts. Jumped the orange and black, compressor turned on for a sec. jumped the orange to red nothing turned on, until the evap cover was being moved. Red wire is broken inside the cabinet. Unit is non repairable"
Joe O.
DISHWASHER KITCHENAID KUDS35FXSS4 Cc: not washingFound spoon under float. Advised customer to watch for items getting stuck under float. Ran test cycle. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRV996FDEH00 called Whirlpool tech line we put in diagnostics we checked the control boards found that the freezer fan is receiving power control board was not needed. Customer would like reimbursed for the parts and exchange for the evaporator motor that is needed. The freezer evaporator motor has a short causing power to flicker internally of the machine causing it to display PO on the user display ; ordrng 1 W11109595 (motor-evap)
Corey L.
WASHER MAYTAG MVWB850YW1 "Replaced bearing, op test good"
Corey L.
REFRIGERATOR AMANA ABB2224BRW01 "Customer complaint noise coming from back of fridge, found unit set to highest setting on frz and ff, moved to 4 for both, found damper excessively loud when opening and closing ; ordrng 1 WPW10594330 (control DAMPER)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Auger motor was making a super loud noise I pulled the bin out it was stuck. Put them back in everything started operating as designed
Corina B.
WASHER GE GTWP2000F0WW CC that the unit shakes when agitating. Found water at the bottom of the washer. When filling found the gearcase is leaking. Will need a new gearcase.
Dan H.
DRYER WHIRLPOOL MEDB765FW0 "Customer complaint that unit is not always starting, ran diagnostics found f2e1(stuck key), unit needs new user interface, customer does not want to pay service charge, customer has 5 year extended warranty , advised customer that they need to contact their warranty company for authorization ; ordrng 1 W11089306 (overlay), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
MICROWAVE WHIRLPOOL WOC54EC0HS02 Cc unit still doing Same things Called whirlpool they advised that this is a known issue and that customer has to connect to internet due to software updates or she can wait until new interfaces are made with new software on them. Walked customer through the setup of WiFi and app set up. Also stated that there is no other solution other than to connect and wait for updates to roll out
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 The compressor is not receiving any power needs a new control board also the front right wheel is split broken into pieces; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10359255 (roller-cab)
Dan H.
WASHER MAYTAG MAV408DAWW "Customer complaint that unit is smoking, confirmed, motor is burning, unit is not spinning, disconnected motor from transmission, motor spins, found an oil puddle under transmission, unit needs new transmission, this is the unit that requires the special tool that is no longer available to replace transmission, unit cannot be repaired ; saved tckt"
Jason N.
RANGE KITCHENAID KSGG700ESS1 Cc unit front burner not ignitingConfirmed no spark on RF burner. Replaced orifice holder assembly. Ran op test on all burners. Op test good.
Gabriel P.
REFRIGERATOR WHIRLPOOL GX5FHDXVY04 "Fresh food section 55* and freezer 4*. Evap fan is not functioning, checked voltage 120v going to the evaporator fan will need motor fan and harness ; ordrng 1 W11260592 (harns-wire) and 1 WPW10128551 (evaporator fan motor), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
RANGE WHIRLPOOL WFG550S0HZ1 Replaced the hinges and receiver. Optest ok
Gabriel P.
DRYER MAYTAG MEDB765FW0 Vent inside has and air liner ordering spoke to customer over the phone ; ordrng 1 W11086603 (lint screen) and 1 W11129408 (housng-out)
Joe O.
WASHER AMANA NTW4516FW3 "Cc: sounds weird when filling, lid not locking at beginning of cycle, after opening lid unit adds more waterAdvised customer the lid does not lock until farther in cycle, and after opening the lid is normal operation to add more water. Entered diagnostics, no stored error codes. Ran auto test and calibration. Op test ok"
Joe O.
DRYER ROPER RGD4640YQ2 Cc: not heatingFound thermal fuse open. Needs thermal fuse. Replaced thermal fuse. Ran test cycle. Op test ok ; used 1 WP3392519 (THERMAL FUSE1540) from stock
Jeff M.
WASHER MAYTAG MVWB765FW2 the unit had an F0E3 off balance code. I cleared the code ran a load calibration cycle unit tested good the suspension tested good the bearings test to get the control board is operating as designed. I explain to the customer a proper loading procedure and the correct amount of soap that should be used for each cycle.
Corey L.
KITCHEN WHIRLPOOL WDT970SAHZ0 "Installed adjusters, op test good"
Dan H.
WASHER MAYTAG MVWC555DW0 "Installed new control, op test good"
Brian M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Cc unit dead no power Found unit getting proper voltage checked connection to boards all seem like good connections Needs control and power board ; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec)
Brian M.
WASHER MAYTAG MVWB765FW3 Cc sheet stuck under agitator Found blanket stuck Removed and replaced agitator and screwRan auto test and calibration OP Test Ok
David R.
DRYER WHIRLPOOL MCG8000AWW "Cc unit was turning off by itself, heat is working, drum is spinning around. Checked 120, good. Turned unit on and checked outside for obstructions, clear and good airflow, can feel heat. Let run on timed dry for 20 mins, good did not turn off and heat cycling on and off. Put on sensor dry, cleaned sensors with alcohol wipe, put load of wet towels in, let run for 20 mins and everything checks good. Unit didn’t stop, heat cycling. Advised to make sure that sensors are cleaned to ensure working properly. Also loads, if small load is being thrown in, use time dry just Incase clothes aren’t coming in contact with sensors. As of today everything checks fine. Op test ok"
Corina B.
WASHER MAYTAG MVWC565FW2 CC that the clothes are wet and does not finish a cycle. Ran diag no codes. Started a rinse and spin with clothes. Clothes came out damp. Advised cust to replace the outlet to have it properly polarized. Optest ok.
Brian M.
COMPACTOR WHIRLPOOL GX900QPPQ2 Cc unit will not stop Found switch to be fused to the on position Used back stock and replaced switchRan test OP Test Ok ; used 1 WP9871824 (SWITCH ) from stock
Brian M.
WASHER WHIRLPOOL WFW5620HW0 Cc of unit leaking Ran several test could not duplicate a leak Inspected hoses and drain not water found OP Test Ok Advised to watch
Joe O.
COOKTOP GAS WHIRLPOOL WFG374LVS1 Cc: not sparkingFound igniter switch losing contact. Needs igniter switchesCharged difference in part. Took other part to return.; ordrng 1 WPW10295998 (harns-wire)
David R.
DISHWASHER MAYTAG MDB8989SHZ0 Third rack broken wheels and track assembly broken as well. No noise. Ordering out parts.; ordrng 1 W10913628 (track LEFT) and 1 W10914507 (track RIGHT ) and 1 W11255733 (RACK)
Dan H.
N/A N/A n/a "Customer complaint that door fell off, confirmed, no model and serial tag, unit is approximately 30+ years old, no damage to door mounts, reinstalled, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 "Replaced the ice maker,heater and main control. Left door mullion rail does not open, where it hits the rt hand. Will need a mullion rail. Brought core back for return ; ordrng 1 W10806457 (rail-mulln)"
David R.
DRYER WHIRLPOOL WED7500GC0 "Cc signal sounds not working, not drying. Found signal was turned off, and also cycle no heat was turned on. Let customer know the issue and how the system will save entries so ,are sure to check settings before starting cycle. Unit test good, op test ok."
Jason N.
WASHER WHIRLPOOL MVWX655DW1 Cc unit not agitating. Customer states the agitator just pulsing not really moving. Found wash plate stripped. Unit needs washplate. Customer not repairing at this time. Estimate only.
Jason N.
DRYER WHIRLPOOL WED8540FW2 "Cc unit making noise Customer stats sounds like a bearing noise. Ran op test, some sounds, nothing abnormal at this time. Broke unit down, checked rollers, belt, belt pulley, blower wheel and felt seals. Lubricated pulley and rollers. Reassembled and retested. Again, same sounds as before, nothing abnormal. Op test good."
Jeff M.
DISHWASHER KITCHENAID KDTM354DSS5 Junction box underneath the dishwasher the power cord wires were burned. I cut back the wires and spliced them. Op tested good
Jeff M.
DRYER MAYTAG MED3500FW1 The unit was not receiving 240 V the breaker was tripped
Jason N.
REFRIGERATOR KITCHENAID KSSP42QFS05 "Cc unit right side door scrapping and door not closingConfirmed right side door scrapping on lower part of trim kit, causing metal shavings on floor. Found lower door hinge wearing to the point, lower part of door is shifted slightly outward toward trim piece. Could not make any adjustment to compensate. Also found closure spring broken for door close. Spring and linkage (2004566) (2004516) are nla. Office to call and schedule customer if all parts can be procured.; ordrng 1 2002903 (hing-bushg) and 1 2004565 (hing-bushg) and 1 4388319 (gap-hinge) and 1 WP2004994 (hing-bushg) and 1 WP2005378 (screw) and 1 WP2006780 (hinge-door) and 1 WP2302876 (hing-bushg) and 1 WP489236 (ring-e) and 4 WP8204624 (bolt)s"
Corey L.
REFRIGERATOR GE CYE23TSDDSS "Customer complaint fridge not cooling, confirmed found ff fan failed, unit needs ff fan, per marcone notes fan needs a module to program control with fan?, fan is a direct swap not sure if it is necessary, advised customer we will order and try to install without using module to see if it’s still needed; ordrng 1 WR60X26866 (fan dc ff evap) and 1 WR98R882802 (refer sum module ver), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DISHWASHER WHIRLPOOL WDF520PADM7 Cc unit leaks when off and name plate missingFound water to be entering when unit is off Needs water valve and name plate ; ordrng 1 W11175771 (valve-inlt) and 1 WPW10393264 (nameplate)
Dan H.
RANGE WHIRLPOOL WFG320M0BS3 "Customer complaint that the bulb blew and now nothing is working, confirmed, found breaker tripped, turned on unit powered up, oven light is not working, control is not sending power, found igniter weak, unit needs new control and igniter ; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)"
Brian M.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Cc of leak Found water coming out of filter head Needs filter housing ; ordrng 1 WPW10238123 (housing), used 1 SHIPPING (shipping and handling) from stock"
David R.
MICROWAVE MAYTAG MMV4205BAS "Cc not heating. Turned on to verify, not heating and loud noise. Took off cover to see where noise is coming from, coming from transformer. Open resistance on mag. Door switches test good. Ordering cap, mag, diode and transformer. ; ordrng 1 8206562 (capactr-mg) and 1 DE91-70063D (hv diode cable) and 1 WPW10126786 (magnetron) and 1 WPW10197612 (transformr)"
Corina B.
WASHER MAYTAG MVWC565FW1 "F5E3 – LID UNLOCK FAULT, F5E2 – LID LOCK FAULT. Checked the lid lock at the control pin 2-3 100 ohms, when closed. Open when door is up. Pins 1-2 open circuit. Will need a main control. ; ordrng 1 W11162438 (cntrl-elec)"
David R.
DRYER KENMORE 110.7107801A "Cc dryer not starting. Confirmed power. Found door switch getting stuck. Bypassed and tested. Ordering switch; ordrng 1 W10820036 (switch-lid 32.43), used 1 SHIPPING (shipping and handling) from stock"
David R.
RANGE WHIRLPOOL WEG750H0HB0 "Cc UI is not responding all the time, starting to happen 2-5 times a week were it will not take commands and then will have to throw the breaker. Customer said LF burner wasn’t lighting that good for about a week and started working correctly. Cleaned out orfice just to make sure nothing was blocking. Tested, good. Ordering control.; ordrng 1 W11339759 (CONSOLE CONTROL BLACK )"
Jason N.
WASHER MAYTAG MVWX655DW0 "Cc unit not spinning cloths outRan diagnostics, found codes, f7e7 for motor unable to reach target rpm, f0e2 for oversuds, f0e5 for out of balance. Ran auto test, all functions normal. Ran manual spin test, checks good. Basket springs are weak, needs suspension springs. Ran spin and drain with clothing load. Looks normal, but ordering motor anyway in case motor is slowing down during a normal wash cycle. ; ordrng 1 W11130362 (suspension) and 1 W11283592 (motor-drve)"
Gabriel P.
REFRIGERATOR KITCHENAID KRFF507ESS01 Check both evaporator they both had good frost pattern and both motor fan were running check if condenser running is running intermittently the the control relay makes clicking sound call bj for further diagnose it will need control s; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec)
Corina B.
FREEZER WHIRLPOOL WZF34X16DW01 CC that the unit is not cooling. Fz 32-45* Found the top corner of the evap has a Lot of ice build up. Will need an evap and compressor. ; ordrng 1 W10507884 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)
Dan H.
FREEZER WHIRLPOOL WZF34X16DW04 "Customer complaint that unit is not cooling, temperature at 36 degrees, found evaporator frozen solid, defrost heater and thermostat are good. Unit needs new control; ordrng 1 W11253128 (contrl-box)"
Joe O.
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 "Cc: bulb not workingFound socket receiving proper power. Put bulb in and the light will not illuminate. Needs socket.; ordrng 1 W10210871 (holder,lamp)"
Joe O.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Cc: not cooling ff sectionFound temp in ff section at 57 degrees. Found ff evap completely frosted over. Found service pointer(W11329116C) pertaining to this issue. Found control is out dated. Needs control and evap cover; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (CONTROL)"
Joe O.
WASHER MAYTAG MVWC6ESWW1 "Cc: not draining/standing waterPut unit into drain and spin, Unit drained. Started normal cycle. Found unit not spinning in spin cycle. Spoke with BJ, found unit is not rinsing properly. Needs atc switch and timerCustomer does not want to repair at this time"
Jeff M.
WASHER MAYTAG MVWB835DW4 Installed new part unit tested good
Joe O.
WASHER MAYTAG MVWB765FW3 "Cc: not spinning out completely, oxi still in dispenserCustomer stated it mostly happens in delicate cycle. Advised customer the unit does not go have a very high speed spin and can result in clothing staying wet. Customer added the oxi to the softener side of the dispenser. Found no stored error codes. Ran auto test and calibration. Ran normal cycle, ran drain and spin. Unit functioning as designed. Op test ok"
Gabriel P.
WASHER WHIRLPOOL MHW3505FW1 "Tub was damage inside took pictures re ordering,and reschedule ; ordrng 1 W10901030 (tub-outer)"
Jason N.
REFRIGERATOR KITCHENAID KSSO48QTX03 "Cc unit not coolingCustomer stated it’s still warm in the freezer section, is making ice now, but ice cream is a little soft and hi temp alarm was going off. Arrived, unit was at 0 in freezer and 37 in ff. Checked frost pattern, frosting 3/4 on evap. Unit system press. 10 in/hg vacuum on low side. Tech sheets states low side is from 7 in Vac to 3 psi. Called wp techline, checked amp draw on comp, 1.2a. With intermittent cooling, suspected low charge at this point. Added r134a to low side to achieve 2 in vac. Frost pattern improved. Customer stated ice doesn’t dispense now. Checked voltage to auger motor, good at 118v, motor humming, unit needs ice auger motor.; ordrng 1 W10822635 (motor), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER WHIRLPOOL WTW4950HW1 "Customer complaint that unit will not come on, confirmed, control is receiving 120vac , unit needs new control ; ordrng 1 W11256105 (cntrl-elec)"
Brian M.
WASHER WHIRLPOOL WFW5090JW0 Installed control ran test cycle OP Test Ok
Dan H.
DISHWASHER WHIRLPOOL WDT780SAEM2 "Installed new dispenser, op test good"
Gabriel P.
RANGE MAYTAG MGR6600FZ1 Reschedule basket was damage inside took pictures will order new ; ordrng 1 W10901030 (tub-outer)
David R.
WASHER MAYTAG MVWB835DC3 "Cc not turning on, customer also said they had a big storm, power went out for a couple of hours, now washer not turning on. Not responding. Tried plugging into different outlet. Not responding still. Going through tech sheet. Control LED light coming on. Sending out 5v DC to UI. UI has resistance in harness. Will need UI. ***customer wants to call Maytag. If they authorize parts I would also order main control board as well W11170706; ordrng 1 W11120178 (console), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER MAYTAG MVWB835DW4 Installed new part unit tested good
David R.
DISHWASHER MAYTAG MDB7749SBM3 Replaced part. Tested. All commands working. Op test ok
Dan H.
WASHER WHIRLPOOL WTW7500GC2 "Installed new control and lid lock, op test good"
Jason N.
WASHER WHIRLPOOL WFW5090JW0 "Installed control board. Ran wash test, op test good."
Joe O.
REFRIGERATOR MAYTAG MFI2569YEM0 Cc: compressor turns on then right back offCompressor started and shut right back off. Display is also flashing on and off. Found temps in ff at 42 degrees and freezer at 9 degrees. Needs control and display boardDisplay board shows no longer available; ordrng 1 12939601 (cntrl-elec) and 1 WPW10312695 (electronic control)
David R.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Replaced parts. Tested heater circuit, good. Made sure temps set back to normal. Op test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ Icemaker was not needed all I did was re-insert the bay alarm in to the icemaker unit tested good
Gabriel P.
WASHER WHIRLPOOL WFW5620HW0 Replace console opt test ok taking core back for return
Brian M.
REFRIGERATOR JENN-AIR JCB2388GTB Installed customer supplied defrost timer OP Test Ok
David R.
DISHWASHER KITCHENAID KDTM404ESS2 Replaced parts. Tested. No leaks. Heater came on. Good. Op test ok
Dan H.
WASHER MAYTAG MVWC555DW "Customer complaint of loud noise, found coins stuck in wash plate, removed, ran manual test cycle for heavy agitate and high speed spin, no unusual noises heard, unit is operating as designed"
David R.
DRYER SAMSUNG DV45K6200GZA3 "Found part needed to be replaced was the idler pulley, worn down in half. Replaced from t/s. Idler pulley is cheaper than support. Tried doing new balance but didn’t come out right. After that, ran unit, tested good. Op test ok.; used 1 DC93-00634A (IDLER PULLEY) from stock"
Jason N.
DISHWASHER GE GSM1860NSS "Installed water inlet valve. Turned water on, ran wash cycle and then drained. Op test good."
Jeff M.
WASHER AMANA NTW4516FW3 The unit doesn’t have hot water hooked up. I told the customer that the unit will not work with out hot water. Op tested good
David R.
WASHER WHIRLPOOL WTW8500BW0 "Cc of ticking noise, customer said she has done a couple of loads since and hasn’t heard the noise again. Basket is moving freely by hand and no noise. Ran a service diagnostics, good. Ran manual spin and agitate, good. Looked underneath to make sure nothing was loose. Good. Opened up lid to make sure nothing was hitting or kinked, good. Took off tub ring, didn’t see anything, good. Ran a rinse/drain and spin cycle, good. Adjusted back legs. Made sure everything was tightened. Everything checks good. Op test ok."
Joe O.
WALL OVEN KITCHENAID KEMS309BSS00 Cc: won’t start after self cleanFound error f1e1(relay board). Needs control and ui; ordrng 1 W10570025 (panl-cntrl) and 1 WPW10317343 (cntrl-elec)
Brian M.
WASHER MAYTAG MVWB765FW3 Installed control ran auto test and calibration OP Test Ok
Dan H.
WASHER MAYTAG MVWC555DW0 "Customer complaint that unit is not starting or draining, started normal wash cycle, lid locked , unit filled and began washing, Customer placed towels in unit, ran drain and spin with wet load, unit spun and drained, towels barely damp after cycle completed, unable to duplicate the problem , unit is operating as designed"
Jeff M.
DISHWASHER KITCHENAID KUDS30FXPA3 Adjusters failed installed new part unit tested good ; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock
Jason N.
MICROWAVE WHIRLPOOL KMHS120ESS5 "Cc unit fan noise and not operating Customer states tried to use blower fan recently, and it’s making a grinding noiseConfirmed grinding noise from blower fan. Pulled unit down, pulled blower fan assembly, did not find anything, fan movement normal. Reassembled, and tested unit on shelf. Normal operation. Reinstalled unit, retested. Blower fan op normal. Possible fan housing was stressed by outer case during last service. Op test good."
Joe O.
REFRIGERATOR KITCHENAID KBSN608ESS01 Cc: some interior lights not workingInstalled control and module. Op test ok
Gabriel P.
RANGE KITCHENAID KFGG500EBS2 Replace glass door opt test ok
David R.
DISHWASHER MAYTAG MDB4949SHZ0 "Replaced parts. Tested. Good, Op test ok"
David R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced parts. Tested. Op test ok
Gabriel P.
RANGE WHIRLPOOL WFG320M0BS3 Replace control and sensor opt test ok also preheat to 350 pass
Dan H.
WASHER MAYTAG MHW6630HW0 "Installed new valves, op test good"
Gabriel P.
WASHER WHIRLPOOL WTW4855HW1 "F8E1 – NO FILL, LONG FILL found main valve close correct issue ran normal with four towels pass and drain spin pass no need for control"
Gabriel P.
REFRIGERATOR KITCHENAID KRFC300ESS01 Cc that the unit makes a loud noise. Found that the legs were not down so the vibration was making the loud noise. Put legs down . Op test ok
Brian M.
DRYER MAYTAG GEW9250PW0 "Cc unit will not heat Found thermal cut off and heater open Needs thermal cut off and heater Customer also requested to have door switch replaced, hold one is hot wired and does not shut off when door is opened ; ordrng 1 279973 (cutoff-tml4712) and 1 WP3387747 (element8667) and 1 WP8283288 (switch-dor3722), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace track and racks,opt test ok"
Dan H.
DRYER MAYTAG MED6630HC0 "Installed thermistor and sensor harness, op test good"
Jason N.
REFRIGERATOR FRIGIDAIRE FFHB2750TD3 "Recovered refrigerant, installed uv dye drier, and evaporator. Pulled vacuum on system to 29in/hg for 15 min. Shut off vacuum, held vacuum for 15 min. Charged system with 4.75oz of r134a. Good frost pattern starting. Advised customer to allow 24 hrs for unit to return to desired temps."
Jeff M.
DRYER WHIRLPOOL WED4815EW Hooked the unit up op tested good heating tested good
Joe O.
WASHER WHIRLPOOL WTW7500GC0 Cc: no powerUnit powered right up. Ran calibration. Op test ok
Joe O.
RANGE FRIGIDAIRE LGEF3046TFH Installed control and overlay. Tested unit. Op test ok
Joe O.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Cc: ice maker not working, water flowing through ice maker into freezerFound fill tube frozen, fill cup frozen. Needs water valve; ordrng 1 WPW10420083 (valve9341), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
RANGE WHIRLPOOL WFG505M0BS3 Installed oven door handle and screws. Door op test good.
Jason N.
REFRIGERATOR MAYTAG MBF2254HEW "Cc unit stopped coolingPlugged unit in, compressor relay buzzing, comp not starting. Ran amp draw test on compressor start relay, reading 9.8a when compressor trying to start. Compressor is seized. Unit needs compressor. Customer not repairing at this time, estimate only."
Dan H.
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "The clip that holds heater in place broke, unit needs new door; ordrng 1 W11254957 (dor-fip)"
Joe O.
DRYER MAYTAG MGDB835DC4 Cc: gas smellUsed soap and water to test for leaks. Found gas leaking from house gas valve. Customer needs plumber to replace valve.
Dan H.
OTR MICROWAVE MAYTAG MMV1153BAW "New magnetron was smashed, reordering magnetron ; ordrng 1 WPW10126786 (magnetron)"
David R.
DISHWASHER KITCHENAID KDPE234GPS0 "Replaced parts, tested. Ran diagnostics. Op test ok."
Brian M.
RANGE MAYTAG MGR6600FZ1 Installed spark module and control Ran test bake to 350 OP Test Ok
Jeff M.
DISHWASHER WHIRLPOOL WDT970SAHB0 On the middle rack one of the stops are missing on the third upper rack the wheels broken; ordrng 1 W10653356 (track) and 1 WPW10508950 (stop)
Brian M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Cc unit to warm and platinum appliance was last to repair Found temps at 44 in fridge and 7 in freezer Found evap frosted over Ohmed out thermistor it’s within spec Forced unit into defrost unit started to defrost then stopped Found heater wires to have been previously repaired And not making good connection , fixed wiring Re ran defrost still unit heated up then stopped Needs control and wires Customer wants to contact whirlpool and platinum Est only"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Installed new part unit tested good
Brian M.
WASHER WHIRLPOOL WFW6620HW0 Cc unit will not power on Found unit in lock mode Showed customer how to remove control lock Ran auto test OP Test Ok
Dan H.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Customer complaint that unit is leaking into fresh food section, found evaporator drain tube clogged, cleared, op test good"
Dan H.
WASHER WHIRLPOOL LSQ8512KQ0 "Installed new lid switch, op test good"
Dan H.
WASHER WHIRLPOOL WTW8040DW "Installed new housing and dispenser, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 CC that there is vibrating noise. Found the evap fan vibrating. Advcust this is normal. Optest ok
Corey L.
REFRIGERATOR WHIRLPOOL WRF560SMHB00 "Installed door and name plate, op test good"
Corina B.
DRYER MAYTAG MGDB835DW4 CC that the clothes are coming out wet. Ran diag F4E3 Restricted Airflow. Can not get the the vent from the outside. Deck is over the vent. Removed the semi rigid vent inside good airflow. Can not see if the outside is blocked. Advised cust to have a vent company come and and clean the vent for outside. Optest ok.
Joe O.
DISHWASHER KITCHENAID KDTE104EBL3 Installed control and sump ran diagnostics test cycle. Op test ok
Jason N.
DRYER WHIRLPOOL WED6400SW1 "Cc customer thinks thermal fuse open, no opVerified no operation of unit, checked all thermals, found thermal fuse open. Replaced using truck stock. Ran op test good heat. Checked airflow through venting to outlet. Good airflow no restriction.; used 1 WP3392519 (THERMAL FUSE) from stock"
Corey L.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Installed parts, op test good"
Corey L.
WASHER WHIRLPOOL WTW7300DW0 "Replaced controls, calibrated, op test good"
Corey L.
DRYER WHIRLPOOL WED8500DC4 "Customer complaint dryer making a scraping noise, confirmed, found unit had been dropped and frame bent and cocked blower housing enough to allow blower to hit housing, re-adjusted and secured, op test good"
Dan H.
WASHER WHIRLPOOL WFW8300SW05 "Installed new control, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT318FZDW01 Remove the old parts there was no Freon to collect Sauter the new parts and please put the machine in a 30 inch vacuum and let it sit for 15 minutes tested good. I did 4.16 ounces of Freon recommended for customer to wait at least 24 hours before stock in the unit
Brian M.
DRYER MAYTAG MEDB835DW Cc of no power Found control board had blown out a capacitor and burn mark found on UINeeds UI and control ; ordrng 1 W10827974 (cntrl-elec) and 1 W10849057 (console)
Joe O.
WASHER GE GTW680BSJ4WS Installed drain pump. Ran test cycle. Op test ok
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Plugged unit in, let run for 30 mins. Checked for noises. Compressor sounds good, fan in FZ good, and damper good. Aug motor sounds good. Looked over everything. All components check normal. Op test ok."
Gabriel P.
DRYER WHIRLPOOL WGD4800BQ1 "Rollers defective replace from truck stock the kit,opt test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Dan H.
WALL OVEN WHIRLPOOL WODA7EC0HZ00 "Customer complaint that unit will not connect to WiFi and that display shuts down on unit, confirmed, ran diagnostics found found f6e0(user interface lost communication with acu) and fce3() error codes, unit needs new control , WiFi antenna, and user interface ; ordrng 1 W11044576 (antenna) and 1 W11261165 (cntrl-elec) and 1 W11299113 (console)"
Jason N.
RANGE MAYTAG MER8700DH1 Installed bake element. Ran bake test to 300 degrees. Op test good.
Jason N.
WASHER MAYTAG MVWX655DW1 "Cc unit not going past spin, light stuck onRan diagnostics, found codes f5e2 for lid lock fault, f9e1 for long drain. Unit needs lid lock assy. Replaced using truck stock. Ran auto test and calibration. Op test good.; used 1 W11307244 (DOOR LOCK) from stock"
Joe O.
DISHWASHER KITCHENAID GU2200XTSQ2 Cc: water continues to flowFound water continues to flow through water valve when unit is off. Water valve is not closing. Needs water valveCustomer does not want to repair at this time
Jason N.
RANGE AMANA AGR5735QDS "Cc unit oven it workingRan bake test, ignitor drawing 0a, voltage good at 118v. Unit needs ignitor. Customer cannot repair at this time"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT316SFDW00 "Found freezer 37* and fresh food 47* . The compressor is running, is not overheating. Fan is running on the freezer but found no frost pattern in the evaporator. Used bullet piercing pressure 0 will need compressor and evaporator charge double labor.also socket light not working properly will nee replace as well; ordrng 1 4387478 (socket) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Customer stated that the icemaker has only made 1/8th a bucket of ice in the course of five days unit needs an icemaker; ordrng 1 WPW10300022 (icemaker)
David R.
REFRIGERATOR GE GSS25GMHBCES Replaced part. Tested. Compressor came right on. Good. Op test ok*** give 24 hours to return to normal temps
Gabriel P.
REFRIGERATOR KENMORE 106.7021241 Found compressor in amp reading 422 and watts 522 bad compressor giving estimate they will not fix
Brian M.
REFRIGERATOR MAYTAG MFI2570FEZ06 Customer showed pop took pic Cc unit not cooling or turning on after power outage Found HV board burnt Needs HV board ; ordrng 1 W11043763 (cntrl-elec)
Brian M.
RANGE MAYTAG MGR6600FZ1 Cc unit not powering on Found unit getting proper power Removed panel cover and found Control board damaged Needs control burnt mark also found on dsi board Needs dsi and control ; ordrng 1 W11162730 (module-spk) and 1 W11323275 (CONTROL )
Jason N.
WASHER WHIRLPOOL WFW9550WL10 Installed mcu control. Ran op test/spin and drain cycle. Op test good.
Corina B.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Replaced the magnetron and inverter. Optest ok
Jason N.
WASHER MAYTAG MVWX655DW1 Installed drive hub and washplate. Ran auto test and calibration. Op test good.
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint fridge led out and gasket is torn, confirmed led failed just flickering, right dr gasket torn mag strip can be seen, ordering gasket and module; ordrng 1 W10830274 (gasket-fip) and 1 W11043011 (module)"
Jeff M.
REFRIGERATOR FRIGIDAIRE FFHS2611LBLA Installed new part unit tested good
Brian M.
DISHWASHER MAYTAG MDB8959SFZ4 Cc unit leaking Found unit to be slopping down to the left Found leg pushed down into flooring Raised feet to level unit ran test cycle found unit to be full of suds Advised on soap and rinse aid usage and cut back dial from 4 to 2 No leak detected Advised to watch OP Test Ok
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Cc unit not making ice Ran manual harvest test on ice maker, would not index. Power into ice maker good at 121v. Unit needs ice maker. Replaced using truck stock, ran manual test cycle, indexed properly and filled with water. Op test good.; used 1 W10882923 (ICE MAKER ASSY) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 "Installed new ice maker , op test good"
Brian M.
WASHER WHIRLPOOL WTW4950HW1 Cc of no power to unit Found unit getting proper power but no indicator light Replaced control Ran auto test and calibration OP Test Ok
David R.
DRYER SAMSUNG DV45H7000EW/A2 "Cc not heating. Found element open. Ordering element.; ordrng 1 DC65-00013A (TERMINAL BLOCK) and 1 DC47-00019A (element), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
RANGE MAYTAG MGR6600FZ1 "Cc unit timer not able to be set in minutesCustomer stated she tried to set the kitchen timer for minutes, but it was only coming out in hours. Set kitchen timer for 10 minutes. Unit properly set and counted. Had customer try to set, she was going past minutes into hours, thinking 10:00 was minutes, when it should be :10. Customer understands now. Customer op test good."
Corina B.
DRYER AMANA NED4655EW1 "CC that the unit takes to long to dry. Checked the voltage, good. Cycled the dryer on high heat 210* to 180*. Air fluff, good. The vent is clear. Working as designed. Optest ok."
Dan H.
DISHWASHER KITCHENAID KDTE334GPS0 "Installed new control, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced the door. Optest ok
Joe O.
WASHER WHIRLPOOL WFW5620HW0 Cc: no powerFound unit would not power on. Entered diagnostics. Found no stored error codes. Unit would not allow me to run diagnostics cycle. Unit shutting down in diagnostics. Intermittently not allowing selections. Needs control and ui. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Corina B.
DISHWASHER WHIRLPOOL MDB4949SHW1 "Cust showed pop, sent pic CC that the unit will not start. Found the child lock is on. Unlocked the dishes washer started a cycle. Optest ok."
Jeff M.
REFRIGERATOR WHIRLPOOL WRV996FDEH00 Installed new part unit tested good
Brian M.
RANGE KITCHENAID KFGG500ESS Complaint door glass broken Found outer door glass broken Replaced OP Test Ok