Check wires on light they good need module ordering also advise customer not to put anything in front vent cause other wise air flow will not circulate around unit and things start to freeze and also to make sure seal on ice box is not crooked and make sure is straight ordering part needed ; ordrng 1 W10632157 (Housing led) and 1 W11527432 (Led)

"Cc that unit will work fine in timed dry but nit when sensing clothes will still be wet. Did the test for the moisture sensors and passed also checked the resistance on the thermistor on the exhaust housing and was a little off. Called BJ to get his opinion and said to order control, moisture sensor harness, thermistor and thermostat to cover all parts that could be malfunctioning. Ordering parts.; ordrng 1 WP8577274 (Thermistor) and 1 WP3391912 (Thermostat) and 1 WPW10298258 (Harness) and 1 W11526014 (Control)"

"Installed new console, op test good"

Replaced seal on right hand side door and steamed out fro proper fitment and seal around cabinet. Opt test ok.

"Installed new control and user interface , op test good"

"Customer complaint of squealing noise, confirmed, unit needs new pulley and rollers, installed new dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"

Installed blower fans. Ran test bake on both ovens. Op test ok

Installed water valve. Tested. Op test ok

"Cc unit door will close, if closed will open back up through cycle. Customer had this delivered in May 6th, was swapped out by Best Buy because they couldnt fix it. Customer had POP, took pic. Good. Replaced latch and striker kit. Tested, good. Advised of not slamming door. Op test ok. ; used 1 279570 (LATCH) from stock"

"Cc unit not cooling. Temp in FF 70, FZ 50. Found cooling off was on. Let customer know. Said have kids in the house. Most likely was turned on by accident. Went into diagnostics, checked components. Fans coming on, compressor coming on. Give 24 hours to cool back down to normal temps, 24-48 hours for ice. ; used 1 SENIORDISCOUNT (senior discount) from stock"

"Cc unit FF top shelf items are freezing in front of damper. Took temps of each shelf in FF, ranging from 37-39* at this time compressor and FZ are running. Took temps in FZ ranging from 0- -1. Temp bars for FF set at 2 bars, FZ set at 3 bars. Checked and bottle of water is frozen on top shelf but also is right in front of air circulation, causing whatever is in front of diffuser will freeze. In owners Manual also else temp too cold, refrigerator side. Let customer know thats the way the Refrigerator is set up, FF gets cold air from FZ. So if something is in front of diffuser, blocking air circulation, can cause to freeze up. Went into diagnostics, all checks pass on sensors. Checked voltage and getting correct voltage where its suppose to. As far as components wise, all check in order and working correctly. Unit is working as designed. Just cannot block air flow circulation, turning and adjusting temp controls as well can help. Called techline to document. Went over everything done, went over findings today. Techline said to make sure no items are blocking diffuser, cold air directly from FZ, keep temp settings on control 2 or 3 bars. Customer to also read use and care guide if needed. Unit is good. Op test ok."

Installed freezer door OP Test Ok

CC that the time and the sound does not work. Confirmed. Ran diag no codes. Reset the control. Was able to set the time and sound. Opt test ok.

"Installed control. Found unit not sensing lid. Ohmed out latch, found latch failed. Needs latch and strike; ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike)"

"No serial number sticker on unit. Cc unit starts and shuts off a few seconds later and light start blinking, ran normal cycle and watch unit for 20 mins, still running, unit fill, wash and drain as it should. Cant duplicate issue, explain to customer that since there is no S/N sticker there is no much we can do if we need to order parts. Unit is working properly"

"Cc unit not draining. Found drain plug on disposal not knocked out. Removed. Ran diagnostics, unit is good. Op test ok."

Cc unit not getting cold water Found valve not opening Replaced valve Ran test OP Test Ok

Installed gasket. Gasket is sealing. Op test ok

"Cc unit not operating, ran diagnostics and found error code F7E4 for Basket Re-engagement Failure. And F6E3 for Communication Error: ACU Cannot Hear MCU clear codes and ran diagnostics cycle when unit get to spin part basket spins really slow. Took rotor off and found some deterioration, Try engaging the shifter through diagnostics and wont engage.; ordrng 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11419171 (Control)"

CC that the heat never shuts off or the timer. Confirmed. Found the heater welded to the cabinet. Found the back panel dented. Took pictures. Replaced the heater from t/s. Opt test ok. ; used 1 279838 (ELEMENT) from stock

Replaced the ice maker. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

Cc unit is freezing up in fridge section Found ice build up From previous experience this is an issue with thermistor and fan Needs thermistor abs fan kit ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)

"Cc: not washingFound unit is filling, sump receiving proper power. Unit is not washing. Needs sump assemblyCustomer does not want to repair at this time ; ordrng 1 W11087376 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit keeps sparking, verify that unit will keep sparking, Customer will contact wpl for a concession, we will order parts after authorization from wpl. Unit will need a spark module and switch harness.; ordrng 1 WP8286686 (Switch harness) and 1 WP8286828 (Spark module), used 1 SHIPPING (shipping and handling) from stock"

"CC that there is a fault code of f5. Confirmed. Unit would not go into diag. F5 would flash. Replaced the latch from t/s. Ran diag cleared the codes. Ran a calibration. Started a drain and spin. Opt test ok. ; used 1 W10810403 (LID LATCH), and 1 SENIORDISCOUNT (senior discount) from stock"

Replaced the housing. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

"Replace control and sensor,opt test ok"

"Cc UI is not making proper selections and not working properly Found 10 UI mis communications errors Advised on UI and control replacement Customer is 3 months past parts warranty he will call whirlpool to see if they will still cover ; ordrng 1 W10915661 (panl-cntrl) and 1 WPW10453975 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

"Cc that unit was not working properly and had a smell like something burning. Ran diagnostics and found error code F7E6 motor fault, also did a manual agitation in diagnostics and found that the agitation was not functioning. Looked under washer and shifter was out of place which unit from trying to agitate but not being able to starts to have that burning smell replaced with new shifter ran calibration and auto test and passed unit working as designed. Opt test ok. Tried calling safety a few times but call would not go through.; used 1 W10913953 (ACTUATOR) from stock"

Cc that unit is not making ice and leaking water. Unit is making ice but small cubes of ice because the main line for the ice maker in the dual inlet valve cracked tried to fix issue but valve is not sealing the line properly and keeps leaking when ice maker is calling for water will need valve replaced. Gave estimate to customer and said she will wait for now and if she decides to continue fix she would call the office back. Do not order parts.; ordrng 1 WPW10341320 (Valve) and 1 WPW10279882 (Tube)

"Cc: interior ceramic coating chipping offFound in upper over ceramic coating chipping off. Spot is roughly 2 1/2 in length and 1/2 wide. It is part of the liner, cosmetic issue, it does not effect operation, and liner is not replaceable. Called whirlpool tech line. Whirlpool having phone system issues. Could not contact Techline. Spoke with BJ, he stated to write it up. Advised customer to contact whirlpool consumer and advise it is not a replaceable part."

Installed door. Tested. Op test ok

"Replace shifter,opt test ok"

Cc of frost build up Found bottom right of gasket not sealing Adjusted gasket OP Test Ok

"Cc unit display not coming on. Control sending 5vDC to diary board. Fuses check good. Ordering display control assembly ; ordrng 1 DC92-01736A (Display control), used 1 SHIPPING (shipping and handling) from stock"

Cc unit FZ getting frost inside. Saw Amal gap on top. Heated up gasket to reform. Good. Leave closed for 15 mins. Good. Op test ok.

Installed new legs

"Cc: range light not working, not heatingFound unit pulling 14.3 amps. Found no bulb in socket. Needs magnetron, diode, and bulbMagnetron out of stock. Office to reschedule; ordrng 1 8206232A (lamp 40 watt) and 1 W11493410 (Magnetron) and 1 W11256462 (diode)"

"Cc unit door not staying closed Confirmed door unit door is not latching properly, door latch checks good. Feels like the door hinges may be warped. Ordering door hinges.; ordrng 1 WP8534854 (Left hinge) and 1 WP8534853 (Right hinge)"

"Customer complaint that unit is not washing, started normal wash cycle, unit filled and began washing, ran drain and spin cycle, unit spun, drain pump is working, unable to duplicate the problem , unit is operating as designed"

Found ignitor dirty and a little corrosion clean and sand ignitor then put back together and unit start working as design ; used 1 SENIORDISCOUNT (senior discount) from stock

"Cc unit right side door not closing correctlyConfirmed unit RH ff door pops when closing. Installed cam and closer, op test no good, issue still remains. Found hinge pin is rotating with door causing cam to be out of proper orientation when door closes. Unit needs RH bottom door hinge.; ordrng 1 W11240748 (Bottom door hinge right)"

"Cc that when you try to start the cycle it will not let you. Confirmed. Ran diag found error code F2E1 UI stuck button. Ran test for UI ,pass. Removed panel and verify VDC coming in to UI has 4.9VDC. Pass. Unit will need new UI.; ordrng 1 W11112656 (Ui)"

"Replaced heater. Ran diagnostics test, good. Op test ok"

Installed control and dsi board. Ran test bake and broil. Op test ok

"Found a defective shifter replace,opt test ok"

Customer said expert appliance show up and put icemaker today that he dont need service

Replaced icemaker. Ran harvest and called for water. Unplugged for 5 mins to reset codes. Good. Give time for unit to cool then drop ice. Op test ok.

CC that the dryer does not dry the clothes has moisture on the door and the vent. Confirmed. Can not checke the vent due on top of the roof. Removed the vent had water inside the vent. Turned the dryer on for 30 minutes with wet towels. Towels came out dry. Advised cust to call dryer vent wizard to have the vent cleaned. Opt test ok

Installed filter head Can not confirm operation water is shut off Advised customer on replaced valve ; used 1 SHIPPING (shipping and handling) from stock

Cc of washer still leaking Found water traces on the outside of soap dispenser Seems to be leaking from around seams Reordering soap dispenser ; ordrng 1 W11524103 (Drawer) and 4 WP8534022 (screw)s

Cc ice is not breaking apart Found ice to be stuck together coming out of icemaker Replaced icemaker Advised to watch

"Installed new power nuts and wheel, op test good"

Cc that unit is rattling and loud. Confirmed unit is vibrating a lot. Took apart unit and checked blower wheel and was full of lint causing it to go off balance and vibrating. Cleaned out all lint and replaced all parts tested unit and sounds and works as should. Opt test ok.

Parts Is not whats needed it will need a control kit w11533211 all test when good and found service pointer on controls but they are no where in the country customer will call whirlpool for concessions and to see if they can expart the part also took new part for return ; ordrng 1 W11533211 (Control kit)

"Cc that the unit will not pass rinse. When arrived unit was flashing in rinse, canceled cycle and ran diag, error code F2E1 stuck Key, F7E1 basket speed fault, ran auto test, unit did not agitate, or spin, it just humming. Unit will need new capacitor.; ordrng 1 W11158830 (Capacitor)"

"Cc freezer is frosting over also stated that mom mightve left the door open overnight , found ice buildup on left rail and on the back of the drawer preventing the door from closing all the way, steamed freezer, door closing all the way, opt test ok"

"CC that there is a noise in an agitate. Started a cycle with clothes, let run for 30 minutes. Ran a spin cycle with the clothes. No unusual noises. Opt test ok advised cust to take a video of noise."

Complaint that unit was dented. Confirmed unit is dented on the bottom left hand corner. Will need new tub. Ordering tub. Office to reschedule part out of stock.; ordrng 1 W11409865 (Tub assembly)

Replaced main control and heater replaced burned wire and terminal from heater.; O-emld tckt

"Customer complaint of no heat check heating element for continuity shows open will need heater element give estimate customer will; ordrng 1 WP3387747 (Element), used 1 SHIPPING (shipping and handling) from stock"

Found unit lights flickering and user making noise rings nonstop and also not cooling call whirlpool tech line spoke to jowell we did all test pass when we got to user interface found loose connections fan turn on everything start to work he advise customer to monitor

"Cc unit not draining all the way, making a grinding noiseRan cancel drain, confirmed drain pump making a metallic grinding noise. Pulled drain pump, found pieces of chopper blade around impeller. Unit needs drain pump. Replaced using misc. truck stock part. Ran wash test then cancel drain, unit completes drain out. Op test good. ; used 1 W11497943 (Drain pump) from stock"

"Recovered refrigerant, installed compressor and evaporator. Put unit into 28 inch vac for 15 mins, recharged with 5.5oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"

"Cc: not making iceFound temps at 39 in ff section and 4 in freezer. Found ice maker error code e2(motor lost position). Found ice maker not cycling. Ice maker is receiving proper power. Spoke with BJ, stated it could have needed control as well. Stated ice maker could have caused issues with control or bad control caused issue with ice maker. BJ stated to replace ice maker at no cost to customer. Needs ice maker.; ordrng 1 WPW10764668 (ice maker)"

Cc: ice build upFound standing water in bottom of freezer. Unit not plugged in upon arrival. Found drain tube is clear. Found bottom of door warped. Needs doorWill need approval from lowes; ordrng 1 W10746789 (dor-fmd)

"Company is tax exempt, should be in system, if not get into contact with company. Took pic as well of tax exempt form. Cc unit icemaker not working. Tested, icemaker not cycling on its own. Also found icemaker fan blade not seated all the way on. Corrected. Replaced icemaker from t/s. Cycled and called for water. Good. Op test ok.; used 1 W10882923 (ICE MAKER ASSY) from stock"

Installed thermostat Advised to let cool for 48 hours and to add bottles of water to test that things are freezing properly

"Cc unit shelf not made right, left side door not closing rightCustomer stated the upper slide shelf is made wrong, has a gap between the 2 halves of glass when extended. Found no issue with shelf construction, showed picture to customer of same part online. Called wp techline to document, Joel, normal operation. Customer also stated the left ff door flipper has a hard time closing when right door is closed. Advised manufacturers recommend closing left side door first then right side. Unit is working as designed."

Took temps -3* and 35*. Replaced control board. Op test ok Brought core for return.

Cc unit not shiftIng Found actuator not in position Replaced actuator OP Test Ok

Replaced the glass. Opt test ng. Found the bottom damaged after placing the door when removing the film. Took pictures. Never received the nameplate. Part is out of stock. Office to reschedule appointment ; ordrng 1 W11455430 (Glass door) and 1 W11178521 (Nameplate)

Replaced the heater. Ran a calibration. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock

"Cc unit basket not moving. F7E5 shifter fault, F3E2 inlet water, F0E4. Basket is not moving in spin, just washplate. Can here grinding noise. Nothing caught under agitator. Found bolt to rotor loose. Slider not engaging. Washplate is hard to get off. Ordering washplate, gearcase, slider, stator and clutch; ordrng 1 W10902814 (Wash plate) and 1 W11455453 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10754448 (Clutch)"

"Cc that the unit is not making ice.confirmed, water was shut off. Cycled ice maker op test ok"

Cc unit not making ice but bin is full of water Found icemaker fill tube frozen Found last installed water valve lines not seated in all the way possible a air leak causing water to flow into bin Replaced valve to be sure Ran test harvest OP Test Ok

Replaced FZ door. Op test ok.

"Spin basket is good check spring shock good,check underneath is good no oil leak ran calibration and auto test pass advise customer to monitor there might was a un even load unit working as design"

"Cc unit timer knob pointer mark as rubbed off.Customer stated the pointer mark has rubbed off and cant tell which function timer is pointing to. No m/s tag on unit, however, able to match timer knob up with misc. truck stock part. Installed timer knob. Op test good. ; used 1 WE1M654 (Timer knob) from stock"

Replaced left door. Tested. Good. Op test ok.

Cc that unit was leaking by the bottom of the unit but now it stopped but wanted me to check it out anyways. Started a cycle to fill with water and found the unit was leaking from the hot water line in the inlet valve water would roll down back panel and on to the floor. Tightened line properly tested and no more leaks. Opt test ok.

Cc: not workingFound unit receiving proper power. Found power not getting to start switch. Found harness shorted out to drum. Needs harnessHarness shows discontinued; ordrng 1 688290 (Harness(discontinued))

"Cc: at the end of quick wash and delicate cycle unit not shutting offFound customer has fresh hold on, on both delicate and quick wash cycle. Advised customer on fresh hold. Unit functioning as designed. Op test ok"

"Cc unit controls and oven not working, Checked power into control board, good at 119v. Found burnt solder joint and trace on back of control board. Unit needs clock/control. Not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WPW10556708 (Clock/control)"

Replaced deli door handle. Good. Op test ok.

Cc that unit was mot preheating properly. I pulled out unit and checked for power and ohmed out the temperature probes which were good they tested 1083 also tested all heating elements and thermostats and good as well put everything back together and preheated unit to 350* on top oven and 350* on bottom oven and tested good temperatures were where they were supposed to also preheated bottom oven to 450* and passed as well unit is preheating and working as should. Opt test ok.

"Cc unit leaking from back. Valve is cracked, ordering new single valve ; ordrng 1 WPW10498990 (Single valve), used 1 SHIPPING (shipping and handling) from stock"

Replaced door. Found door switches bad. Replaced from t/s. Tested. Unit is heating probably. All functions are good. Op test ok.; used 1 W11244490 (INTERLOCK SW KIT) from stock

"Found defective actuator replace,opt test ok"

Replaced spray arm ran diagnostics cycle opt test ok.

"Installed washer spacers on convect baffle. Ran bake and covert bake noise still there, call tech line at 1:26pm spoke to Anthony he asked if we had replaced the convection fan and if we install the spa we washers on the baffle, he recommended using one of the washer in the fan blade under the nut no noise at the moment he said if noise comes back order the fan blade.opt test ok"

"Cc unit not coolingCustomer had unit unplugged. Plugged in unit, compressor running, let cycle for 15 minutes. No heat on condenser, checked frost pattern on evaporator. No frost pattern on evaporator. Unit has refrigerant leak, will need sealed system repair. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 WPW10143759 (Filter drier)"

"Cc unit making a squeaking noise Confirmed slight squeak noise when operating. Pulled unit apart, found right rear drum support roller dry, is not worn. Cleaned up and lubricated all rollers and idler pulley. Reassembled and retested. No abnormal sounds heard. Op test good."

Customer showed pop took pic Cc unit takes forever to heat up water Found unit to heat up 2 cups of water at 2min 40 sec This is normal Unit is only a 1000w microwave Unit is functioning properly

"Cc unit not baking properly Found valve opening way before igniter glows causing gas to flow then poofs ignites Spoke to BJ advised to replace valve igniter and thermostat Est only ; ordrng 1 WB20K8 (thermostat) and 1 WB19K13 (valve safety asm) and 1 WB2X9154 (igniter), used 1 SHIPPING (shipping and handling) from stock"

Installed temp sensors Ran test bake Unit seems to be more accurate on temps 346.2 upper and 351 lower when set to 350 ; used 1 SHIPPING (shipping and handling) from stock

Installed control and elements Ran test bake and broil OP Test Ok

"Cc unit gave f20 error Verified error f20 pressure sensor Ran test found pressure sensor functioning then all of sudden it kicks out Recommend pressure switch and Control ; ordrng 1 WPW10163980 (switch-wl) and 1 WPW10525358 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Cc that unit was not draining. Confirmed unit was not draining they had a new garbage disposal installed and never had the drain plug knock out. I knocked out the drain plug on the garbage disposal tested unit and started draining but the drain pump was rattling so i removed drain pump and had a piece plastic inside so i replaced with new drain pump tested unit draining and working as designed. Opt test ok.

"CC that the unit is leaking from the ice maker. Confirmed. Cust has pictures of water drops around the front of the ice maker. Checked the valve, good. Cycled the ice maker, no leaks. Checked the heater with step 10, 120 volts. Will need a new heater. ; ordrng 1 WPW10553630 (Heater)"