Local Reviews
Powered by Fluid LOCALGreat Service, Very informative
Crosby - North Ridgeville, OH
Gabriel was very helpful and informative when he inspected my washing machine. Very Professional
Lynn
Lynn - Brook Park, OH
Horrible service. They sent me two 10 year olds on a service call for why my washer continually smells moldy ( and STILL does today) and I was told, quote “don’t all washers smell??” I suggested there must be a leak and was also told “ if there was a leak you’d have a puddle of water on the floor.“ NOT TRUE. It’s Obviously an internal leak somewhere, ( which they refused to check for) probably very tiny not to puddle but enough to create moldy mildew odor. I was also told they don’t cover leaks! It’s UNDER WARRANTY! I will be calling them back!
Response from Fred's Appliance Service:
Hello Lynn! Thanks so much for dropping our team a line. We appreciate it. It seems that you may be suggesting in your note that we sent 10 year old technicians to your home? I can assure you that all technicians are at least 18 years of age or older. We've carefully reviewed your job record. It appears we were last at your home on 9/9/2019 and advised running some vinegar through a cycle to assist with odor. We also further examined your washer for leaks, and none were noted at the time of service. If you're still having troubles, we can certainly send another technician to re-examine your washer. We appreciate you dropping us a line. Thank you -The Fred's Team
Horray
Tacy - Painesville, OH
Job well done
WHIRLPOOL REFRIGERATOR REPAIR NEW HOW TO DIAGNOSE AND FIX THE PROBLEM. HE ORDERED THE PARTS AND WAS BACK THE SAME WEEK TO COMPLETE THE SERVICE.
Kathy - South Euclid, OH
great serice
Virginia - Kent, OH
Great service
Melissa - Brook Park, OH
Great Service
Michael - Painesville, OH
Excellent job.
Frank - Elyria, OH
Very honest and truthful. Great customer service. I would like to have him work for me. Nice young man.
Lori
Lori - Garfield Heights, OH
Very nice young man ,answered my questions, and concerns .
Fantastic
Margaret - North Ridgeville, OH
On time, very polite
Home owner
Melissa - Broadview Heights, OH
Very nice young man- knowledgeable, friendly, very good experience
The best ever
Chris - Streetsboro, OH
Good service
Valerie - Aurora, OH
On time, great service all around
Christopher - Beachwood, OH
Joe and the staff at Fred's were professional and great to work with. Upgraded the dishwasher with better parts and fast. Thanks!
👍
Bill - Avon, OH
Professional
Ultimate professionalism
Keith - Willowick, OH
Very happy from the 1st phone call to the actual appointment. Very prooesional.
Dawn
Dawn - Rocky River, OH
I like that I could track when she was going to arrive. She was very pleasant and professional.
Great repair staff
Barbara - Highland Heights, OH
Best Service Ever
Jennifer - Madison, OH
Top notch service! Brian was very knowledgable, polite, and happy about his job! We were extremely happy with his performance. I will definitely recommend him and your company to anyone!
Microwave Repair
Richard - North Royalton, OH
The Technician was prompt and very knowledgeable regarding my device.
Great Service!
Renee - Cleveland, OH
The Service Rep, Dan H., came 'early' in the 9AM - 12 Noon timeframe, and completed the work very efficiently!
Great
Dune - North Royalton, OH
Good response, showed up at appt. Did good work and would recommend
Great
James - Kent, OH
He was very nice and courteous and explained the problem satisfactory
Great
Tom - Chesterland, OH
The tech was very professional and pleasant. I'm very satisfied with your companies service.
Great service awesome wonderful personality great guy
Terry - Brook Park, OH
They tell me about my experience are you guys nuts is here to fix my dishwasher get real all my experience was lovely wish I could do it again idiots
Marko
Barbara - Mogadore, OH
Very professional. Appreciate knowing when would arrive
Great service
Marcia - Cleveland, OH
Very happy with the outcome
Service
Andy - Montville, OH
Did a great job trouble shooting and helping me finally fix my dishwasher. Thank you very much!!!
Great service
Aja - Maple Heights, OH
Great service, took care of problem in 20 minutes.
Marlene - Euclid, OH
the problem was a mfg. defect from the factory. hopefully it will stay corrected.
Great service.
Syed - Mayfield Heights, OH
Figured out the issue very fast and resolved it very quickly too. It was also covered under the warranty to that was good too.
Very good
Susan - Painesville, OH
Frig Repair
Tim - Mentor, OH
Wonderful
Lu - Euclid, OH
I highly recommend Fred's!! I've had Corina come out twice to help us with our Whirlpool dryer and she was so very helpful and explained everything in detail.
Issue wasn't fixed at all
Justin - Olmsted Township, OH
The issue of the leak coming from the bottom right corner of the dishwasher has not been fixed at all. He did a very brief diagnosis on the first visit, decided that the issue was with a miniscule tear in the gasket, and ordered one. 4 days later, he returned to install it, and very briefly ran a cycle. The leak came right back when we tried to run a cycle later on.
Response from Fred's Appliance Service:
Hi Justin, Thank you for your feedback. We are so sorry to hear that you are still having trouble with your washer. Someone from our office will be calling you shortly to schedule a follow up. Thank you! The Fred's Team
Excellent service
Robert - Amherst, OH
Professional service
Great service
Ronald - Willowick, OH
Dan arrived on time n fixed the refrigerator
Very kind. Would appreciate a phone call upon arrival. Gabriel is very personable!
Kim - Avon Lake, OH
Great
Samuel - Maple Heights, OH
Great. He was polite to the point and clean
Pleased with the job did the work guickly
Elaine - Cleveland Heights, OH
Service call
Marlene - Andover, OH
I was very satisfied with your service. Repairman was helpful and knowledgeable
Very Peofessional!
Ryan - Novelty, OH
Great
David - Solon, OH
Joe was very professional both times he came to our home.Knew his stuff and did what was needed to be done. Joe is a great Asset to your company
Very Professional
Keith - Mentor, OH
Jason was professional, knowledgeable, neat and organized.
Beth
Beth - Rocky River, OH
Technicians are always very respectful and explain everything along the way. Also when I call for appointments anyone I have ever spoken with is very friendly. I would always recommend Fred’s Appliance.
Knowledgeable and efficient
Thomas - Brecksville, OH
Great service
Gina - Mentor, OH
Fred’s Appliance is always quick to respond. The staff Are knowledgeable and good at their jobs.
Happy with service
Cassandra - Chagrin Falls, OH
Dan was helpful and efficient at diagnosing and fixing my oven. Would highly recommend.
Very professional
Robert - Elyria, OH
He was very professional and courtious
Response from Fred's Appliance Service:
Thanks!
Excellent!
Calyton - Avon Lake, OH
Excellent!!!
Very impressed
Cathy - Cleveland Heights, OH
I was impressed with the prompt service and the friendly repairman.
Great and knowledgeable service man Gabriel
Gina - Lorain, OH
Great service
Susan - North Ridgeville, OH
Polite service man
John - Parma, OH
Good work, good service
Great service
Steve - North Royalton, OH
Always very satisfied with Fred’s Appliance Service.
Very professional and knowledgable!!
Steve - Mentor, OH
Connie
Corstance - Conneaut, OH
Excellent Service
Mary Ann - Madison, OH
Art was very polite and considerate and answered all my questions. I appreciate the good service.
Knowledgeable-Pleasant-Clean-thorough, and efficient.
Arthur - Avon, OH
David was very polite and knowledgeable. Also ontime.
Great
Jeff - Aurora, OH
My appointment with your technician, Brian, with the exception that the repair would be too costly, went very well. Brian was courteous, knowledgeable and very patient in answering all my questions and concerns. He is a fine representative to have for Fred's Appliance.
Glad to have resolved the problem
Kemp - Cleveland Heights, OH
I appreciate that Jeff figured out the root cause of why the icemaker wasn’t dispensing (broken wire in the freezer door) on the second trip out here. Just wish that he would’ve figured it out during the first trip. He was very professional and polite and took time to explain things to me which I appreciate.
He was AWSOME very
Edward - Maple Heights, OH
Very good he explained
Washing machine repair
Natalie - Solon, OH
Tech did a great job!!
Maytag repairman
Brian - Avon Lake, OH
Great guys, great service. Can’t say the same for today’s Maytag or Whirlpool that is. Sad! 2 months new 2 machines 2 repair visits
Awesome
Lori - Berea, OH
Awesome!!! 5 star
Fast and friendly service
Mandy - Lakewood, OH
Our issue was fixed quickly and kindly and would recommend our technician to anyone.
Corina B. was the best gave us great service.
Robert - Fairview Park, OH
Corina, She took her time and explained everything she was going to do and showed us as she was doing it. She answered all the questions we had asked her. Very good person to represent you'r company.
Always have great and timely service.
Donna - Strongsville, OH
I would definitely recommend your services.
Washer repair
Beverly - Avon Lake, OH
Great service!
Janet - Parma, OH
Corina was determined to correct the exhaust fan issue and was able to troubleshoot the issue and get it corrected. After the microwave was re-installed it worked as it should.
Richard
Richard - Avon Lake, OH
We are very happy with the service Fred’s Appliance provided!
On Time and Great Service
Michael - Painesville, OH
On Time and Great Service
Corey was awesome!!!
Elizabeth - Strongsville, OH
Corey was efficient, knowledgeable, and even put my shelves back together in my refrigerator.
Great service
Irene - Cleveland, OH
Corey was very pleasant, answering our concern to our satisfaction. As to cost, we as customers always want low prices but knowledge that quality is not cheap.
great and quick diagnosis
Judith - Painesville, OH
unfortunately could not afford repairs on 11 yr old washer will always call Fred's for any appliance repair
Awesome service Great employee
Mary - Rocky River, OH
Great communication right on time, clean up amazing
Excellent Service
Dennis - Mentor, OH
Very impressed with your web page that has service tracker. It reminds me of the Santa tracker when Santa Clause is flying over your house. Service was on time and very informative and will use again.
Excellent service, polite, and knowledgeable.
Christopher - Elyria, OH
Julia
Julia - South Euclid, OH
Very professional. Got In and Got The Job DONE!
Edward
Edward - Painesville, OH
Great service, efficient.
Great service
Debra - Maple Heights, OH
I liked being informed of arrival 30 minutes prior to the scheduled time and Jo arrived early he was very pleasant. My dishwasher was installed two weeks ago and the door would not close he explained that the problem was very minimal and fixed it right away the only thing I didn’t like is signing the ipad because I like to get a copy of everything I sign.
Great Service, Fast Repair!
Ryan - Aurora, OH
Wonderful Service & Great price.
Lillian - Wickliffe, OH
Extremely happy with the service Joe O provided us and the fee charged.
Rerigerator Door Replacement
Terese - Highland Heights, OH
Great technician
Michael - Avon Lake, OH
Always Honest
Troy - Lorain, OH
Always get an honest assessment from Fred’s. He arrived within the window too. Very pleased.
Great Service!
Heather - Rocky River, OH
Corina was wonderful from the moment she walked into door! She made sure that washing machine was fixed right and replaced any parts that were bad
Great service, thank you!
Ken - Kent, OH
Great Service
James - North Olmsted, OH
Such a nice gentleman and knows what he is doing.
Albert
Nancy - Cleveland, OH
What a knowledgeable , polite , honest young man! Hang on to him.
Friendly and kind technicians!
Mary Beth - Westlake, OH
Gabriel and his mentee Mike came to the house. First to diagnose and second time to repair. Gabriel was so knowledgeable and informative. Encouraged us to seek an extended warranty which was great advice. He was a patient teacher to Mike and always encouraging him on the job. Will call Fred’s again because of their service and expertise!
Eloise
Eloise - Aurora, OH
great job
Warren - Avon, OH
Great service, very knowledgeable and repectful
Frank - Willoughby, OH
On time, completed timely, very friendly, answered all my questions
Susan - Independence, OH
The Cottages at Riverview
Tina - Elyria, OH
Joanne
Joanne - Painesville, OH
Dan was great he was very knowledgeable of the ice maker n had it fixed and working in 5 minutes
Great Service +
Sandi - Painesville, OH
Roberta kern
Roberta - North Ridgeville, OH
Corey was very nice and helpful and friendly.
Rose
Rosemary - Berea, OH
great
Robert - Lorain, OH
Great
Sarah - Cleveland, OH
Great service
Connie - Parma, OH
Very nice and professional
Great
Mirtha - Brook Park, OH
Very nice 👍🏽 she was so good
Quick, professional service
John - Olmsted Falls, OH
Online scheduling and technician tracking is definitely something I didn’t expect from a repair service. Problem was diagnosed and fixed quickly once tech arrived. I will use Fred’s in the future.
Great Service!
Scott - Chagrin Falls, OH
Brian was great. Diagnosed the problem with my ice maker in in just a few minutes and gave great advice on how to get the manufacturer to step up and provide the needed repair part for free. Saved me a ton of money!
Great service
Anthony - Madison, OH
Prompt and efficient
Elaine - Cleveland Heights, OH
Dependable Service
Richard - Broadview Heights, OH
Service call and repair person was all great. I had to request a specific time frame due to medical treatments and though my time frame was honored, it was never guaranteed, making it necessary to secure alternate transportation for patient
Response from Fred's Appliance Service:
Hi Richard, Thank you for sharing your experience with us! Scheduling is certainly one of the most challenging aspects of our industry. When scheduling our appointments, we must keep in mind the length of time a repair and/or diagnostic must take, average traffic patterns, and the route from one home to the next. There is a lot to consider and we do our best to accomodate as many customers as possible and we're so happy that we could make the time window you needed! We appreciate you sharing your feedback with us and are glad that your service was great! Thank you! The Fred's Team
Great service
Steve - Rocky River, OH
John
John - Parma, OH
Professional and fast
.
Susan - Avon Lake, OH
Washer repair
Julie - Westlake, OH
Very pleased!
Kelly - North Olmsted, OH
Bill
William - Williamsfield, OH
The where awesome total time less then 30 minutes
Great, Fair, and Efficient
David - Shaker Heights, OH
DRYER SERVICE
Ken - North Ridgeville, OH
Great service
Diana - Maple Heights, OH
Service person was very helpful, in answering questions and letting me know what was happening
Friendly efficient service!
Nanette - North Olmsted, OH
Corina was great at listening to my concerns and quickly diagnosed the problem. She worked efficiently and was extremely pleasant while repairing my dryer. I would be very comfortable having her in my home for any future repairs!
Isabel
Isabel - Pepper Pike, OH
Great Service
Tracer1075 - Fairview Park, OH
Corina was efficient as she investigated the problem with our newer Whirlpool refrigerator. She order the necessary part and advised of a follow up day for installation. I would definitely reach out to this company for non-warranty work in the future.
Teenikka
Teenikka - Mayfield Heights, OH
It was very professional , he explained everything he was doing and reassured me that he would have my machine working again.
Great service
Jeremy - Independence, OH
Dan did an awesome job. Showed up right on time. Very knowledgeable about my oven. I will definitely call them again!!
Heidi
Heidi - Bay Village, OH
Good customer service! Gabriel is very knowledgeable and personable. Very respectful training a new employee asset to the company.
Tina
Birch - Avon, OH
Refrigerator repair
Jeffrey - Chagrin Falls, OH
Excellent and professional and HONEST service!
Excellent
Michael - Kent, OH
Great
Pat - Westlake, OH
Great Dan was on time and professional
Service rep was on time, friendly and fixed the problem without dekay
Richard - Solon, OH
My two year old refrigerator would not crush ice. He found problem quickly and fixed it short no order.
Great Service
Carl - Willoughby Hills, OH
Superior Tec.
Service
Al - Oberlin, OH
A fine gentlemen and very through. He never stopped and did an awesome. Would hav3 him back again.
Lenny Dasco Electric dryer
Lenny - Chesterland, OH
Very good service and quick. They determined issue that other tech’s did not detect. I will use Fred’s from now on. Very honest people
Thank You
SAM - Lakewood, OH
Microwave repair
Janie - Westlake, OH
Corey was very knowledgeable-he had already looked up my microwave and knew it was out of warranty. Part was ordered and he came back and repaired it. A very nice young man and we are pleased with the service.
Mark
Mark - Atwater, OH
Great service
Robert - Brook Park, OH
Excellent service
Great
Patricia - Sheffield Lake, OH
Very pleased he was through, efficient, & did an excellent job. I appreciated his prompt diagnostic evaluation & the input he shared on both my dryer & washer. Thank you Fred's Appliance I will remember your good service visit if I should need you again.
Whirlpool Warranty Repair
Richard - North Royalton, OH
The technician was on time, polite, and completed the repairs. The only issue I had was with scheduling the appointment. The day before the second scheduled appointment the office changed the time from a morning appointment to an afternoon appointment without any warning of contacting me. I had the appointment on my calendar for 2 weeks and arranged my work schedule to ensure I was available. The change required me to take vacation that I was not planning and had not scheduled.
Response from Fred's Appliance Service:
Hi Richard, Thank you for dropping us a line! Scheduling is certainly one of the most challenging aspects of our industry. We receive lots of time requests and we do our best to accommodate as many requests as possible while creating logical and environmentally friendly routes for our technicians. We appreciate you sharing your feedback with us and are so glad to hear that David was on time, polite, and got your unit up and running again! Thank you! The Fred's Team
Professional and efficient
John - Mentor, OH
Jeff was articulate, professional, reassuring, friendly, informative and efficient. Kudos to Fred’s for having this type of employee on service calls.
Lauren
Lauren - Streetsboro, OH
Brian M was fantastic to work with. I swear our dryer is cursed, so there were many visits involved, but Brian was always timely (the online progress reports were very appreciated too!), courteous, efficient, and empathetic. Overall great experience.
Caryn
Caryn - Ashtabula, OH
Great
Andrea - Chesterland, OH
Jason was great. Thank u
Porter
Karen - Middlefield, OH
Thank you for sending someone that was courtesy and very friendly. Also got the job done.
Great tech and great service!
Emil - Seven Hills, OH
Corey was very skilled and very professional!
Great service
Ralph - Avon, OH
Very knowledgeable very nice
Excellent
John - Lakewood, OH
Exceptional service.
Christine - Lorain, OH
Gabriel is very pleasant, friendly and professional. Gabriel is an asset to your team.
Great service!
Dean - Cleveland Heights, OH
A very professional and courteous technician.
Great tech and great service!
Emil - Seven Hills, OH
Corey brought his expertise and was patient and kind with any questions we had...he's amazing!
Kyra
Kyra - Cleveland, OH
He was patient polite and professional
Great service and experience
Tim - Rocky River, OH
Wonderful service, prompt, within the time window they gave, friendly, microwave working great! Highly recommended.
Molly Lieb. Gabriel is awesome and very professional!
Molly Lieb - Avon Lake, OH
Gabriel is professional and answered all of my questioned! He also went out of his way to explain other details to my husband! He is friendly and very knowledgeable!
Professional
Seth - Lakewood, OH
Corey was very professional as we discussed the issue with my brand new Maytag Dryer. After I do laundry I will know if his tweaks helped. He assured me that Maytag stands behind their products. I feel Corey went beyond helping to correct our issue, just hope his efforts worked. The dryer is less than 2 weeks in our home so there was no charge.
Great
Holly - Eastlake, OH
Great Service
Connor - Cleveland Heights, OH
Great service
Mukolo - Cleveland, OH
It’s fixed, but......
Laurie - Richmond Heights, OH
After coming in and examining my crisper drawer, he said he didn’t see anything wrong. Then as he was closing the drawer to finish up, it dropped out on him. He took the shelf assembly out and looked the whole thing over and said he couldn’t find anything wrong. My husband looked at it, looking at the runners, and found the one runner was flimsy & loose. Pointing it out to Dan, Dan went to work on the runner and found it wasn’t put together correctly during assembly. He did fix it & so far the drawer is working great. Prior to the drawer falling off the track for Dan, he didn’t see any problem and was ready to finish up and leave without a resolution to the problem of my drawer falling down. If my husband hadn’t showed Dan the problem, he wouldn’t have seen it & I wonder if it would’ve been fixed on this call.
Response from Fred's Appliance Service:
Hi Laurie, Thank you for sharing your thorough review with us! We are so glad that your husband was able to point out the flimsy spot and that Dan was able to get it repaired for you. We will be sure to take a little extra time to make sure we don't miss this next time! Have a great weekend! The Fred's Team
service was great
Charles - Parma, OH
Very good service
Jason - Parma, OH
Excellent service
Anne - Highland Heights, OH
The visit from Jason at Fred’s Appliance was covered by my warranty, but even if it wasn’t, I would not hesitate to call Fred’s again. The service was excellent, Jason arrived exactly when he said he would, he made the repairs quickly and neatly.
My refrigerator wasn't this well when it was new
Michele - Painesville, OH
Brian did a wonderful job.
Awesome!
Kelly - Cleveland, OH
Great
Suzanne - Parma, OH
It was good. Thanks.
Great
Tina - North Ridgeville, OH
He was efficient and good
Great
James - Ashtabula, OH
EXCELLENT! He is a great representative to your business
Love Freds Appliance!
Isaac - Cleveland Heights, OH
Great
Margaret - Lorain, OH
I was very pleased with the service
Great
Richard - Madison, OH
Really Great Service!
Laster - Lakewood, OH
The service person was prompt, efficient, and knowledgeable.
Good
Mike - Streetsboro, OH
Great
Jeff - Middleburg Heights, OH
He was outstanding. Very personable and did a fine job
Very nice service
Nicole - Elyria, OH
Great service
Sharon - Maple Heights, OH
Good service, pricing to high
David - Middleburg Heights, OH
Fixed problem,
Response from Fred's Appliance Service:
Hello David, Thank you for sharing your review with us. We know it's never any fun to have to pay for unexpected appliance repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your review during our next evaluation. We are so happy to hear that David provided good service and got your unit up and running again! Thanks! The Fred's Team
Great
Timonthy - Cleveland, OH
I haven't used the washing machine yet. However David is very professional and good man
Great
Denise - Painesville, OH
Very nice well knowledged and very helpful
Great service
Carol - Strongsville, OH
David did a great job. He explained the problem with our washer and the parts that would need to be ordered. He was also considerate of the inconvenience of being without a washer. When he had to return after ordering parts for our washer, he made sure we were scheduled early in the day for the repair. Nice guy.
She is the best
Bill - Painesville, OH
Corina is always friendly and efficient!
Great Service and Awesome technician
Patricia - Cleveland, OH
I wish all companies provided the service and expertise of this technician. I had special needs and she followed my requests to a "T". My technician was very knowledgeable. It was obvious that she knew what she was doing. She also took time to answered all my questions. She was very personable. This company is very fortunate to have her working for them. Also, I loved being able to follow the process of the technician moving from stop to stop. MayTag provided this company since I had an extended warranty. However, I would HIGHLY recommend this company even if I paid out of pocket.
Shawn
Shawn - Chesterland, OH
Good service
Barbara - Chagrin Falls, OH
Very friendly, quick efficient service! Would recommend
Russ - Ravenna, OH
Awesome service! Very friendly
Great service !!
Marcia - Lyndhurst, OH
Joe was very professional and solved our problem with the ice machine. I highly recommend him to anyone needing service!
Canterbury
Brian - LaGrange, OH
Technician was a great guy, very professional and nice! Unfortunately the refrigerator water dispenser went back to the constant drip after use about an hour after he left.
Response from Fred's Appliance Service:
Hi Brian, Thank you for sharing your review! It's great to hear that your technician was professional and nice. However, we apologize that your unit is still leaking! I do see that we have you scheduled for a follow-up appointment on Thursday to get this taken care of fo you. Thank you! The Fred's Team
Great service
Terry - Parma, OH
great service
Lisa - Aurora, OH
Brian was courteous and respectful!! He even cleaned up after himself!
Super service
Lisa - Willoughby Hills, OH
The technicians are always professional, knowledgeable and honest. I wouldn’t call anyone else!
Couldn't do better
Michael - North Olmsted, OH
Gabriel was just great! Very professional. Found the problem, ordered the part and fixed it. He is an asset to Fred's.
Well done!
Marc - Mayfield Heights, OH
Although I originally was given a several-hour window (which is tough), the tech arrived fairly early in the window, so the wait turned out to be not oppressive. Jeff was knowledgeable and efficient, and he had the needed part in his truck, so he was able to fix the washing machine (replace the pump) immediately.
Response from Fred's Appliance Service:
Hi Marc, Thank you for dropping us a line! Scheduling is certainly one of the most challenging aspects of our industry. When scheduling our appointments, we must keep in mind the length of time a repair and/or diagnostic must take, average traffic patterns, and the route from one home to the next. There is a lot to consider so we offer three-hour timeframes so that we can arrive during the expected time. We are glad that your technician arrived on the earlier side of the window and that he was knowledgeable and efficient! Thank you! The Fred's Team
Excellent work
Tricia - Brook Park, OH
Corina B was great
Ed - Westlake, OH
Corina was brilliant - so patient as wrong parts had been sent from GE. She was very comprehensive and conscientious about her work and made sure the job was done - really happy with our service and would highly recommend.
Amy
Amy - Avon Lake, OH
Thorough and helpful technician
Customer
Dewey - Parma, OH
Very knowledgeable and friendly.
Gabriel P
Theresa - North Ridgeville, OH
Very Good. Very Informative. Knows his appliances.
Solid job and he was early!
Derek - Kent, OH
He was early!
J Havas
James - Chagrin Falls, OH
Tech visit for oven
Maria - Cleveland Heights, OH
ONE COMPLAINT! I was given an owners manual when I purchased the MAYTAG. $102.60 is a hefty price to pay for something that could have been discussed in the Troubleshooting section or even suggested by the person on the phone hearing that the oven wouldn't light!! All that was in the way of the spark to ignite the gas was a pan in that drawer below the over. And, I was told, I wasn't by any means the first person to have this happen. Those drawers are ALWAYS places to store pans! Surely someone could rectify that and suggest to customers that try moving the pans! MAYTAG, WHIRLPOOL and FREDS could spare the Stove owner, the repair scheduler and the tech person sent out to "fix" the problem hours of time and angst- and $$$
Response from Fred's Appliance Service:
Hi Maria, Thank you for sharing your experience with us! We apologize that we do not offer troubleshooting over the phone. Unfortunately, there are often too many variables affecting why an appliance may not be operating correctly. When we send a technician to your home, we ensure that they look over the entire machine in order to provide an accurate diagnosis. Our trip and diagnostic fee is guaranteed for thirty days. If you experience any additional issues we are here to help so, please do not hesitate to call or text us at 888-45-FREDS. Thank you! The Fred's Team
Disappointing service
Timothy - Chagrin Falls, OH
Had repairman out twice in 72 hours. Fridge still not working and it’s less than 3 years old, still under warranty
Response from Fred's Appliance Service:
Hi Timothy, Thank you for sharing your review with us! We are so sorry to hear that your refrigerator still is not cooling. I do see that we have scheduled your follow up service. We have made plans for the technician to reach out to the proper support so that we can figure out what is causing the unit to fail. We apologize for the continued troubles and we will be sure to get this resolved as soon as possible! Thank you! The Fred's Team
Dishwasher
Neil - Kirtland, OH
Good service. Timing was good too.
Jim
James - North Olmsted, OH
David R.
REFRIGERATOR WHIRLPOOL WRS325SDHV04 Gasket not needed. Door white paneling is coming apart from whole door itself. Will need new door. Ordering door; ordrng 1 LW10912320 (dor-fip) and 1 W11223753 (nameplate)
Joe O.
DISHWASHER KITCHENAID KUDI02CRBS2 "Cc: not level, looks like piece is missingFound a block under unit. Placed it under leg. Op test ok"
Corey L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Replaced frz slides, op test good"
David R.
DISHWASHER MAYTAG MDB8989SHZ0 Customer had a lot of questions for unit. Checked over everything. Ran diagnostics cycle. All components test good. Answered customers questions. Good. Op test ok
Jason N.
REFRIGERATOR WHIRLPOOL WRS312SNHM03 "Cc doors unevenLeveled unit, adjusted height on FF door. Cust satisfied with unit leveling and door evenness. Removed protective wrap from under door handles. Op test good."
Dan H.
RANGE WHIRLPOOL WFE320M0EW2 "Installed new harness and terminal block, op test good"
Brian M.
DISHWASHER FRIGIDAIRE LGID2478SF0A Cc unit has a burning smell Checked over all wires and connections and control board could not see any physical issues Ran test cycle no smells she may call to get second person opinion
Jason N.
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Cc unit making noise when door is closedCust stated unit will intermittently sound like a sewing machine for about 10-15 seconds. Ran diagnostics manual tests. Found damper motor loud and squeaky, customer confirmed thats the noise. Unit needs damper control. ; ordrng 1 WPW10594330 (control)"
Gabriel P.
COOKTOP GAS KITCHENAID KGCC566HBL04 Replace harness opt test ok
Jason N.
WASHER WHIRLPOOL WTW8500DC5 "Cc unit coding f6e2 Customer states unit will randomly code f6e2 and stop working.Ran diagnostics, found codes f6e2 for ui cannot hear acu and f2e1 for ui stuck button. Quoted customer for console and control for communication error. Customer is not repairing, is calling WP to see if they can get this covered."
Jason N.
DRYER AMANA NED4655EW1 "Cc unit not starting Checked power in to unit, 0v l1-l2-n. Checked breaker box, found an unmarked 30a breaker tripped. Breaker would not reset, feels broken inside. Advised customer she will have to contact an electrician at this point."
Corina B.
REFRIGERATOR MAYTAG MSS25C4MGZ00 CC that the unit is not making ice. Checked the wires at the door. Found wires broken. Will need a new door. ; ordrng 1 LW11026429 (Door)
Jason N.
DRYER MAYTAG MED5100DW1 "Cc unit still not drying Called wp techline, Leon, based on all tests, unit is operating as designed. Advise customer to ensure load size is optimal for sensor dry operation, as well as avoiding mixed loads. Use timed dry operation when needed. No repairs needed."
Dan H.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed new dispenser, op test good"
David R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc Icemaker making ice, it ice not dispensing through door. Motor is not turning, can hear a low hum. Ordering motor and shaft.; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft)"
Dan H.
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Customer complaint that ice chute door fell off, no damage, reinstalled, op test good"
David R.
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Cc of noise. Found noise coming from when damper is opening. Ordering damper control. ; ordrng 1 WPW10594329 (control)
Corina B.
DRYER MAYTAG MEDC465HW "CC that the lid does not stay shut. Found the cabinet and frame is bent.Will need a new cabinet, frame and clips. ; ordrng 1 8533643 (Cabinet) and 2 W10854425 (Clips)s and 2 WP98234 (Clip)s and 1 W10806345 (Panel)"
Jeff M.
WASHER MAYTAG MVWX655DW1 The Lid catch has a split I did not see it last time I was here needs another lid ; ordrng 1 W11117421 (lid)
Gabriel P.
FREEZER KENMORE 253.2274241 Not cooling found freezer temp on 67 degrees check compressor start device to make sure compressor running it was but its over heating and wattage is to high check evaporator it was dry theres is a leak on the system customer will not repair
Jeff M.
REFRIGERATOR JENN-AIR JCD2389GEB Installed new part unit tested good
Gabriel P.
WASHER FRIGIDAIRE FAFS4272LA0 "Found lots of hair building on underneath glass door pushing gasket no more leaks,opt test ok"
Jeff M.
WASHER WHIRLPOOL WTW4915EW1 The hub ASSY was stripped out. Installed new part unit tested good ; used 1 W10528947 (HUB) from stock
Corina B.
DRYER MAYTAG MED3500FW0 CC that the door does not stay latched. Found the latch fell inside the door. Reattached the latch. Optest ok.
Jeff M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Dan H.
DISHWASHER KITCHENAID KDTE334GPS0 "New user interface was broken(see pic), reordering ; ordrng 1 W11165145 (Ui)"
Joe O.
DRYER GE GFDS140ED1WW Installed belt. Ran test cycle. Op test ok; used 1 SHIPPING (shipping and handling) from stock
Gabriel P.
REFRIGERATOR GE GYE22HMKBES "Replace ice maker,opt test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDW "Previous tech company has installed start capacitor temperature control main control temp sensor. As far as cooling goes the machine is operating. There is a lot of frost buildup inside the freezer it does not have the fan blade kit with seals and silicone. ; ordrng 1 W10916494 (blade-fan), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DISHWASHER GDT695SMJ0ES n/a Cc that top rack will not come out all the way Found top spray nozzle welds to have broken off and clip has broken away from cavity There is no fix for this issue other than replacing the tub and advised that they can remove top rack or leave it does not effect the rest of the dishwasher
Corina B.
DISHWASHER IKEA IUD9500WX3 "CC that the dishes are coming out dirty at the top and the upper rack is broken. Started a cycle with 4 cup on the top rack. No water in the cups. Found the pump not pushing the water threw the conduit. Will need a new conduit pump and motor.; ordrng 1 W10806701 (Pump and motor) and 1 WP8579224 (Feed tube), used 1 Shipping from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 CC that there is wet eking. Found a pin hole in the pesticide water. Will need to replace the plastic waterline with. Braid flex line or copper. Will need a plumber. Optest ok.
David R.
DISHWASHER WHIRLPOOL WDTA50SAHB0 "Cc not closing. Found unit needed to be leveled. Leveled, tested. Good. Op test ok"
Brian M.
REFRIGERATOR KITCHENAID KFIS29BBWH00 Cc of a leak from ceiling and leaking from evap area Found leak coming from filter head and water tank Found drip pan damaged and evap cover as well Needs filter head and tank evap cover and drip pan ; ordrng 1 W11168758 (reservoir) and 5 W11390781 (Wire tie)s and 1 W11194438 (housing) and 1 WPW10537710 (pan-drip) and 1 WPW10501260 (cover-evap)
Dan H.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Customer complaint that unit is not making ice, confirmed, ran ice maker diagnostics found e5(thermistor is bad) error code, unit needs new ice maker; ordrng 1 W11294907 (Ice maker)"
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 The fridge auger motor is not working when you press the auger switch in the door I can hear the relay at the main control board functioning I tested the wires at the auger motor it is not receiving power but it does have continuity from the auger motor to where it plugs into underneath the fridge the wiring harness is fine it needs a man control the main control board is not sending power; ordrng 1 W11088499 (cntrl-elec)
Gabriel P.
DISHWASHER/B-IN MAYTAG MDB7959SKZ0 Pump not running everything else work ; ordrng 1 W11416363 (ASS PUMP )
Joe O.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Found correct part number wrong part, in evaporator box. Re ordering evaporator; ordrng 1 W10917531 (evaporator)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT106TFDB01 "The unit is not cooling. There is not heat transfer the unit needs a evap and compressor. EST only ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
WASHER KENMORE 110.249423 "CC that the unit will not spin. Found the agitator dogs are worn. Started a cycle. When spin the basket is not moving. ; ordrng 1 80040? (Agitator dogs) and 1 3360629 (Gearcsae) and 1 W10820043 (Basketdrive) and 1 285753A (Coupling), used 1 Shipping from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Found evaporator frozen again calling whirpool tech spoke to jowell explain him that I have done everything the service pointer ask me to do and still freezing up he said they no longer want to repair it, unit not reparable ; O-emld tckt"
David R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc will shut off 10-15 mins into cycle. Ran normal wash, water entered unit, did not hear wash motor turning on. Error codes 4-3, 7-1. Wash motor isnt running. Getting power from control. Will need wash motor. Gave estimate to customer. Customer paid SVC. Do not order parts.*** customer wants to call whirlpool. If parts are authorized, order control W10904714 as well.; ordrng 1 W11087376 (pump&motor), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Jason N.
DISHWASHER FRIGIDAIRE FDB421RFS3 "Cc unit leakingRan wash cycle, found small drip from rubber inlet tube, small tear. Enough line left to cut back to good rubber. Reinstalled tube to inlet valve. Ran wash test, no leaks. Customer stated he also needs a door spring, one broke a few months ago. Confirmed right door spring broken, ordering door spring. ; ordrng 1 154430501 (spring,door), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DISHWASHER/B-IN MAYTAG MDB8959SKW0 "Cc unit will not pump out, error code f9Ran diagnostics, confirmed code f9-1 for product not draining. Ran wash cycle then cancel drain, pump noisy, not pumping water. Pulled drain pump found pieces of drain pump impeller. Unit needs drain pump. Still waiting on pre Id drain pump to arrive at customers. Will use on next visit.; saved tckt"
Brian M.
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc unit not washing Found error for wash motor not running Found sump getting power Needs sump assembly Est only ; ordrng 1 W11025157 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
DRYER WHIRLPOOL GGQ8811PW1 "Customer complaint that unit runs for a couple minutes then shuts off, confirmed, found door switch broken, unit needs new door switch; ordrng 1 WP3406107 (Switch), used 1 SHIPPING (shipping and handling) from stock"
David R.
WASHER WHIRLPOOL WTW5610XW3 "Cc not draining or not spinning out water. Error codes, F7E1, F7E7, F5E1. Found bottom of motor chipped, causing belt to rip. Would suggest also replacing pulley assembly as well. Motor, pulley, belt needed. ; ordrng 1 W10721967 (drive pulley) and 1 W10832724 (drive motor) and 1 WPW10006384 (drive belt), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
MICROWAVE GE JVM1540DN1BB "Customer complaint that buttons are not working and sometimes unit starts on its own, confirmed, found several keys unresponsive, unit needs new control panel, customer does not want repair ; ordrng 1 WB56X10822 (CNTRL pnl), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "I took the freezer light out of the ceiling I jumped the wire connectors all the lights in the freezer turned on the unit just needs the light module. EST only ; ordrng 1 W10695459 (module), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Installed ice maker and harness, ice maker cycling not filling. Cycled ice maker again, found ice maker only sending out 3.0 volts. Found water valve receiving 3v. Disconnected water valve, cycled ice maker. Found voltage returned. Needs water valve; ordrng 1 WPW10179146 (valve-inlt)"
Dan H.
RANGE MAYTAG MER5730BAW "Customer complaint that broil element would not turn on, customer turned off breaker then broil element would not turn off, element tests good, control is constantly sending 240vac to broil element , unit needs new control, part is no longer available ; ordrng 1 74006186 (CNTRL)"
David R.
WASHER MAYTAG MVWB725BW0 "Cc noise, not spinning out clothes. F51 error code. Went to test out RPS sensor, also found part from hub coming apart. Will need bearing kit, sensor and hub. Gave estimate to customer, do not order parts ; ordrng 1 W10435302 (bearing) and 1 W10820039 (hub) and 1 WPW10178988 (sensor), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
ICEMAKER KITCHENAID KUIC15PRXS1 "Installed water pump. Ran ice maker test, good flow over evap plate. Op test good."
Jason N.
DRYER AMANA NED4655EW1 "Cc unit not drying, no heat, airflow card didnt fall offCustomer showed popCustomer states theyve had vent airflow issues in the past. Unit is now not heating, the airflow card they have to test unit for airflow did not fall off, this denotes an airflow issue. Checked airflow at vent outlet, no airflow. Venting is 100% blocked. Checked airflow from unit, good airflow. Found thermal fuse and thermal cut off both open. Replaced using truck stock. Advised customer that she will have to have vent issue remedied before using unit.; used 1 279816 (CUTOFF), and 1 WP3392519 (THERMAL FUSE) from stock"
Jason N.
WASHER ROPER RTW4516FW2 "Cc unit turned on by itself. Customer stated she had a load of wet clothes in unit, the unit turned on later and drained. She has used it since without a problem. Ran diagnostics, no codes stored. Ran auto test and calibration. All functions normal. Unit is working as designed."
Brian M.
REFRIGERATOR KITCHENAID KSRJ25CNST00 "Cc unit not making ice and water dripping Ran test harvest ice maker functioning Found bucket eye not reading that basket is empty Needs eye and transmitter Est only ; ordrng 1 W10757851 (optic bd set ref), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
DISHWASHER WHIRLPOOL WDT720PADM1 "Customer complaint that unit is leaking, found unit leaning slightly forward, leveled, started normal wash cycle, no leaks no, op test good"
Brian M.
REFRIGERATOR KITCHENAID KRFF707ESS01 Cc unit not making ice Found ice fan running but extremely weak and getting e5 error on ice maker Needs ice maker fan and icemaker ; ordrng 1 W11294907 (icemaker) and 1 W10846539 (evaporator fan blade)
Jeff M.
DRYER WHIRLPOOL WGD7800XW0 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Recovered refrigerant, found a leak on the cap tube, soldier cap., pulled 28vac w/ pump, watched, good, charged 4.5oz r134a, unit cooling, pressures good, op test ok"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH31017HZ3 "Customer complaint that unit started making noise and is not heating, confirmed, issue is on the high voltage side, capacitor and diode test good, unit needs new magnetron ; ordrng 1 W10754299 (Mag)"
Corina B.
WASHER WHIRLPOOL WTW7000DW4 CC that there is a loud noise when turning on. Found water in the tub. Drained the water. Found a nail in the drain pump. Ran diag cleared codes. Started a drain then added water. Unit drained. Ran a rinse and spin. Optest ok.
Jeff M.
WASHER MAYTAG MHW5630HC1 Installed new part unit tested failed The unit has a F7E2 main control overheating software failure ; ordrng 1 W11322901 (cntrl-elec)
David R.
STACK W/D WHIRLPOOL WET4024HW0 Replaced part. Ran a spin cycle. Unit locked and unlocked. Cleaned out lock area. Good. Op test ok
Brian M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Cc unit not cooling properly Found freezer door propped open due to ice behind drawer Cleared out ice and steamed evap wall OP Test Ok
Gabriel P.
REFRIGERATOR GE PFE28RSHHSS Replace parts opt test ok
Dan H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint that unit is not making ice, freezer section temperature at 43 degrees, fresh food section temperature at 53 degrees, partial frost pattern on freezer section evaporator, unit needs new compressor and fresh food section evaporator, parts and labor covered under extended warranty ; ordrng 1 W11116006 (Evaporator) and 1 W10832994 (Compressor)"
Dan H.
WASHER WHIRLPOOL MVW6230HW0 "Customer complaint of f0e2 error during delicate and wrinkle control cycles, pressure hose is clear, unit needs new control; ordrng 1 W11419173 (Cntrl)"
Joe O.
RANGE WHIRLPOOL WFG505M0BS3 "Cc: seal coming loose, side panel dentedFound huge dent in side panel. Found glass seal falling out. Corrected seal. All components seem functional. Needs side panel; ordrng 1 W10816993 (panel-side)"
Jason N.
REFRIGERATOR WHIRLPOOL GARF30FDGB00 "Cc unit gasket bending, not sealing Found door gasket not sealing in upper left and lower left corners. Some condensation forming in unit. Replaced gasket using customer supplied pre Id part. Steamed gasket pliable to make a good seal to cabinet. Op test good."
Joe O.
DRYER SAMSUNG DV48H7400EW/A2 "Cc: not heatingFound element open. Needs element assembly; ordrng 1 DC97-14486A (ELEMENT ASSEMBLY15786), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRS555SIHW00 Installed freezer door. Ran operational test on all functions. Op test good.
Corina B.
DISHWASHER KITCHENAID KDPM604KPS0 Replaced the pump and motor. There is floor damage from the dishwasher leaking. Took pictures. Optest ok
Jason N.
RANGE WHIRLPOOL WFG111SVQ0 "Cc unit oven not working, gas shutoff handle is brokenRan bake test, ignitor weak glow, pulling 2.5a. Unit needs bake ignitor. Replaced using truck stock. Ran bake test to 300 degrees. Op test good. Advised customer that I cannot repair gas shutoff, he would most likely have to contact a plumber or his local gas company. ; used 1 12400035 (IGNITER) from stock"
Joe O.
STACK W/D MAYTAG MLG2000AWW Cc: long dry timesFound unit has good heat and air flow. Found no air flow coming out the vent of the house. Advised customer to have venting checked. Cust has a plastic accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard. Unit functioning as designed. Op test ok
Dan H.
DISHWASHER GE GLDT690TWW0 "Customer complaint that latch broke, found latch broken, unit needs new latch; ordrng 1 WD13X23417 (Latch), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS315SNHB01 Installed new part unit tested good
Brian M.
RANGE MAYTAG MGR6600FZ1 Cc unit not always igniting in oven Found outlet to be properly polarized Ran test bake unit just clicking Replaced spark control board Ran several test temp bakes let each temp regulate 5 times OP Test Ok
Jeff M.
DRYER GE GTD42EASJ1WW Installed new part unit tested good
Gabriel P.
WASHER WHIRLPOOL WTW5000DW1 Shaft on gearcase was seize with the basket will not come out try pounding it out for two hours call senior tech bj spoke to him on video chat advise me to try other things to take gearcase out it did not work ordering inner and outer tube ; ordrng 1 W10752719 (basket) and 1 W11219115 (TUB) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed new part unit tested good
Dan H.
WASHER MAYTAG MVWB835DW4 "Installed new lid, op test good"
David R.
REFRIGERATOR AMANA ART318FFDW06 Found leak at lock ring connector on evap. Will need a new evap. Will need a lock ring tech. Schedule for 3 job count. Sealed system repair.; ordrng 1 W11407409 (EVAP)
David R.
RANGE WHIRLPOOL WFE505W0JZ0 "Cc unit display not lighting up correctly, oven not working. Found main harness burnt and shorted out control. Elements test good. Ordering control and main harness*** ; ordrng 1 W11314391 (cntrl-elec) and 1 W11416047 (MAIN HARNESS )"
Joe O.
REFRIGERATOR FRIGIDAIRE LGHT1846QP0 "Cc: frost build up in freezer, water leaking from ice maker, gasket not sealing properlyFound gasket not sealing completely. Adjusted gasket. Found unit leaking from ice maker. Needs ice maker; ordrng 1 241798231 (ICE MAKER)"
Jeff M.
WASHER MAYTAG MVWB765FW4 The unit had a loss of power code I cleared the code recalibrated the machine manually cycled the water valve strain pump unit tested good
Joe O.
DRYER WHIRLPOOL GEW9260PW0 Installed listed parts. Ran test cycle. Op test ok
David R.
WASHER KENMORE 110.248523 Replaced part. Tested. Good. Op test ok
David R.
WASHER MAYTAG MVWB765FW1 Replaced parts. Ran test 51/52. All components working. Good. Op test ok.
Jeff M.
WASHER MAYTAG MVWC465HW2 The was clips under the tub
Dan H.
WASHER WHIRLPOOL WTW6340WW0 "Customer complaint that it sounds like gravel is in the washer, ran drain and spin cycle, no unusual noises heard, started normal wash cycle, unit filled and began agitating, no unusual noises heard, no gravel found in unit, unable to duplicate the problem , unit is operating as designed"
Brian M.
DISHWASHER WHIRLPOOL WDT970SAHV0 Installed sump and rack adjuster Ran test cycle OP Test Ok
Brian M.
DISHWASHER KITCHENAID KUDS02FRSS1 Installed sump assembly Ran test cycle OP Test Ok
Jason N.
RANGE WHIRLPOOL WFG550S0HZ1 Installed oven door hinges and control. Ran bake test to 300 degrees. Op test good.
Joe O.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Cc: not dispensing water, not dispensing iceFound ice build up under ice bin. Removed ice build up. Unit dispensing water and ice. Checked all gaskets and seals. Op test ok"
Gabriel P.
DRYER WHIRLPOOL n/a Found belt broken and pulley gave estimate the were going to fix it but when took everything apart the motor pulley was in between blower and motor did not know how to put around but watch a video on YouTube and it looks like I had to remove blower and motor to install belt try taking blower out but it was seize and started to break they the side that unit was to old and they were going to get new one also unit
Joe O.
WASHER WHIRLPOOL MVWB835DW4 Cc: not spinning or draining out clothes at the end of cycleFound in delicate cycle spin speed is shut off. Advised customer. Ran auto test and calibration. Unit functioning as designed. Op test ok
Jeff M.
DRYER AMANA NED4655EW1 The vent for the dryer that goes in the wall is absolutely packed. Exits under a porch. I will let the customer take care of that. dryer produces heat tested good
Brian M.
RANGE FRIGIDAIRE LGGF3043KF Installed igniter harness Ran test on all burners OP Test Ok
Joe O.
DRYER MAYTAG MEDC465HW0 Installed terminal block. Op test ok
Jeff M.
RANGE FRIGIDAIRE FGES3065KBD I took the machine apart just before I was about to disconnect the heating element to install the new one I noticed that the wiring harness connectors has damage inside the plug. half of a terminal stuck in the other half of the plug. I stopped and showed the customer and explain to them that the machines 11 years old we might have more issues than just a heating element customer told me they want to not proceed with the install I have the new part with me for return.
David R.
RANGE MAYTAG MGR6751BDS18 "Cc of gas leaking/bottom oven not working correctly. Went over all valves top and back. No excess gas smell or leaks, all check good. Bottom oven ignitor is ash white. Replaced from t/s tested. Good op test ok; used 1 12400035 (IGNITER) from stock"
Corina B.
WASHER MAYTAG MVWC465HW2 "CC that the unit does not finish a cycle. Ran diag no codes. Ran a manual test for spin, agitate, lock. Hot and cold. Ran a calibration. Started a rinse and spin with towels. Cust did have 2 rinse on. Optest ok."
Corina B.
DRYER AMANA NED4655EW1 "CC that the unit is not heating. Checked outlet, good. Checked heater open. Replaced the heater from t/s. Can not check outside vent apartment complex. Started an air cycle, good. Time dry good. Optest ok. ; used 1 279838 (Element) from stock"
Corina B.
WASHER MAYTAG MVWX655DW0 "CC that it does not finish a cycle. Ran diag F0E5 OFF BALANCE LOAD DETECTED, F5E1 LID SWITCH FAULT, F7E1 BASKET SPEED FAULT. Found the hub is stripped. Replaced the hub from t/s. Ran a spin. Ran a calibration. Optest ok; used 1 W10528947 (Hub) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Cc unit not cooling, making loud noisePlugged in unit. Let run for 20 min, compressor getting louder as it runs, compressor and condenser getting hot, condenser fan is running. Frost pattern on evaporator weak. Tapped low side, pressure at 10 psi and stable. Compressor is not functioning correctly. Unit needs compressor. Customer not repairing at this time. Estimate only."
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Replace parts,opt test ok"
Dan H.
SXS REFRIGERATOR WHIRLPOOL ED2VHEXVQ01 "Installed new condenser fan motor and blade, op test good"
Gabriel P.
REFRIGERATOR MAYTAG MFI2568AES "Replace control,opt test ok"
Jeff M.
DISHWASHER KITCHENAID KDTM354DSS5 The user interface will work on and off. As of right now the display is completely dead Im not going to diagnostics needs the UI;
Dan H.
WASHER WHIRLPOOL WFW6620HC0 "Customer complaint that unit is not spinning clothes out sometimes, ran diagnostics no error codes found, ran quick wash cycle with load in it , unit completely shut off mid cycle, ran drain and spin, unit would not shut off it stayed on 1 minute for more than 10 minutes, unit never reached high speed spin, homed motor windings, found two windings way out of range unit needs new stator and rotor; ordrng 1 W11354541 (Motor) and 1 W11314361 (Rotor)"
Jason N.
DRYER KENMORE 110.828321 "Installed inlet thermistor. Ran dryer op test, dryer cycled heat properly. Op test good."
David R.
WASHER MAYTAG MVWX655DW2 "Cc some items of clothes would not drain all the way and would be wet, said it is intermittent. Found off balance error. Replace both parts. Also leveled unit out. Found a little bit of deterrent on/in latch. Could of been causing intermittent problems. Ran diagnostics and calibration. Good. Unit working. Op test ok. Can also try drain/spin cycle if needed. Unit good. Op test ok"
Brian M.
WASHER MAYTAG MVWB725BW0 Cc unit not always locking Found error for lid lock Replaced lid lock ran lock test OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced the harness, insulation and damper. Cust did have fast cool on. Advised cust to use only fast cool when the door is left open for a long period of time. Optest ok."
Brian M.
WASHER AMANA NFW5800HW0 Called tech line, They advised to replace main control UI and wire harness. ; ordrng 1 W11325578 (cntrl-elec) and 1 W11316252 (harns-wire) and 1 W11449075 (Harness)
Jason N.
REFRIGERATOR MAYTAG MSD2572VEB01 "Cc unit needs ice maker hookup and frosting in freezerFound unit freezer door gasket tore on bottom, magnet is missing. Freezer door not sealing, frost everywhere in freezer. Unit needs freezer door gasket. Cust also states ice maker water line needs hooked up. When they tried to hook it up, it was leaking from underneath. Customer not repairing at this time, estimate only."
Dan H.
RANGE KITCHENAID KFGD500EBS00 "Customer complaint that unit started flickering and oven turned on by itself, plugged unit in, control did not power up, control is receiving 120vac , unit needs new control;"
Joe O.
REFRIGERATOR WHIRLPOOL KSRB25FHBT05 Installed listed parts. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok; used 1 SHIPPING (shipping and handling) from stock
Jason N.
RANGE AMANA ARG7200W "Cc oven not workingRan bake test, ignitor drawing 2.5a. Ignitor is weak. Replaced using truck stock ignitor. Ran bake test to 300 degrees, good ignition and preheat. Op test good.; used 1 12400035 (IGNITER), and 1 SENIORDISCOUNT (senior discount) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Mullion rail clip that hold it on was broke. Part already on order, let customer know to watch out for part."
Jeff M.
REFRIGERATOR FRIGIDAIRE LFHT1513LW5 "The freezer fan is not rotating needs new freezer fan; ordrng 1 242077705 (MOTOR), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR KITCHENAID KBSD618ESS01 "Replaced module. Called techline. Austin. In order to replace water line, door has to be replaced. Ordering door and door parts. 2 techs and 3 job count; ordrng 1 W10800788 (gasket-fip) and 1 W10800793 (dor-fip us) and 1 W10859719 (door-skin)"
Jeff M.
RANGE WHIRLPOOL WFG320M0BW2 The light in the unit works when its cold but once heated up the light stops working I dont hear the relay in the control operating.; ordrng 1 W10856866 (sockt-lite) and 1 W10888179 (bulb-light) and 1 W11113908 (cntrl-elec)
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 "CC that there is no power to unit, pulled it out and power came back on. Checked the power supply, good. Checked the connections at the control, good. Optest ok."
Joe O.
WASHER AMANA NTW4516FW3 Cc: not cleaning clothesFound error code f8e1(long fill no fill) f7e7(motor unable to reach target rpm). Found drain laying on the floor. Ran auto test and calibration. Ran drain and spin. Unit functioning as designed. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL GI6FDRXXY09 The water valve is split needs replaced ; ordrng 1 WPW10498990 (valve-inlt)
Jeff M.
RANGE KENMORE 790.304794 "Igniter is weak needs to be replaced; ordrng 1 12400035 (igniter,oven), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRV976FEM00 "CC that the freezer is not cold enough and the ice maker is not making ice. Fz 17-25* Found frost build up on the ff evap. Steamed out the evap and replaced the thermistor from t/s. Ran step 56 lost position, step 57 and the. 45. Ice maker filled. Optest ok ; used 1 W10384183 (Thermistor) from stock"
Jeff M.
RANGE MAYTAG MGR5775QDB "The unit isnt sending power to the igniter The wires for the igniter were damaged the wires were through against the cabinet and shorted out I already installed a new igniter needs the control board; ordrng 1 WP74009227 (cntrl-elec), used 1 12400035 (IGNITER), and 1 SHIPPING (shipping and handling) from stock"
Corina B.
STACK W/D GE GUD24ESSJ0WW "The straps will not go around the suspension rods. Will need suspension rods. The spring to the door is rusted and broke will need a new spring; ordrng 4 WH16X22791 (Suspension rods)s and 1 WH01X10628 (Spring), used 1 Shipping from stock"
Corina B.
DRYER MAYTAG MEDC465HW0 "CC that the door does not shut. Found the door bowing out. The door clips are broken. The bearing tab is broke. Will need a new door, bearings, and clips. ; ordrng 1 W10806345 (Panel) and 2 W10854425 (Clip)s and 2 WP8066092 (Clip)s and 1 279441 (Bearings)"
David R.
DRYER WHIRLPOOL WED5000DW2 "Replaced part. Customer had questions about dry time. Checked airflow going outside, good, found a little lint inside. Other than that. Check time items are being put in, might need to add more time to it. Make sure checking temp settings as well. Airflow was good and unit was cycling on/off. Op test ok"
David R.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Replaced part. Tested, good. Also replaced water filter for customer. Good. Op test ok"
Brian M.
DRYER WHIRLPOOL WED9200SQ0 Cc unit is not powering on Checked for proper voltage Found UI not responding to anything would not go into a diagnostics mode Followed tech sheet it advised to replaced UI Console UI is no longer available ; ordrng 1 W10031410 (user interface cente)
Dan H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint that upper rack fell off, found upper rack adjusters broken, unit needs new upper rack adjusters, installed new adjusters, op test good"
Joe O.
REFRIGERATOR MAYTAG MFI2269FRZ02 "Attempted to install glides, found center glide is riveted to the bracket. Needs glide and bracket assembly.; ordrng 1 WPW10235357 (glide)"
Corina B.
DISHWASHER KITCHENAID KDPM704KPS0 CC that the unit is leaking from the left side. ; ordrng 1 W11179175 (Door)
Brian M.
REFRIGERATOR KITCHENAID KRFF707ESS01 Cc ff section not cold Found frost build up on back wall Removed and found fan not running Replaced using truck stock Steamed out ice OP Test Ok ; used 1 W11033168 (FRESH FOOD EVAP HARNESS) from stock
Jason N.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Cc unit not making iceCust stated it made only a few cubes over a few weeks now. Ran ice maker diagnostics, found code e5 for ice maker bad thermistor. Unit needs ice maker.Customer not repairing at this time, will think it over. Estimate only."
Corina B.
WASHER MAYTAG MVWB400VQ0 "CC that the unit is still leaking after the tub ring was replaced. Started a cycle. Found the water valve making the unit leaking. Will need a new valve. Customer does not want to repair. Cust will have a refund from the tub ring and shipping ; ordrng 1 W10364988 (Valve), used 1 Shipping from stock"
Corina B.
RANGE WHIRLPOOL WFG525S0JZ0 CC that the oven is not heating. Heated oven to 350* waited 15 minutes after the buzzer. Temp at 350*. Advised cust to wait 10-15 minutes after buzzer to insert food. Optest ok;