Local Reviews
Powered by Fluid LOCALWhirlpool washer service call
Ed - Middleburg Heights, OH
Corina was on time, professional, informative and handled the service concern to our satisfaction. She kept us informed as to the options available and we agreed on a solution that was best for us. Glad Corina was here to handle our service need.
Dan was friendly and professional
Diane - Lyndhurst, OH
He was I. And ou within a half hour
Joe
Faith - Chardon, OH
Joe is very proffesional.
Fridg repair
Bob - Cleveland, OH
Corina was nice
It was easy to set up service call. They came out within a couple days.
Diane - Northfield, OH
Service was fine. Technician was knowledgeable and congenial. It turned out to be a simple repair that took 30 minutes with no parts required. It seems that $199.00 was expensive.
Response from Fred's Appliance Service:
Hi Diane! Thanks for dropping us a line! We are happy to hear that your technician was knowledgable and was able to get your microwave up and running again. We know that unexpected repairs are never fun. When it comes to pricing we follow a flat labor rate guide and often review our pricing to make sure it is within industry standards and allows us to provide stellar service. If you do have any questions about your repair please let us know. Thanks again and have a good day! -The Fred's Team
Curteous prompt@
Marcia - Mayfield Heights, OH
Good employees
Brad - North Olmsted, OH
Quick diagnosis
Dennis - North Ridgeville, OH
Corey identified the solution quickly. In our case the part & repair was too expensive to move forward.
Response from Fred's Appliance Service:
Hi Dennis, Thanks for dropping our team a line! Sometimes repairs are simply just not worth it. We are sorry to hear that was the outcome for your microwave. We are so glad that Corey was able to diagnose your unit quickly! Thank you! The Fred's Team
Jodonna
Jodonna - Atwater, OH
It was pretty good. But he noticed that the microwave didn’t work properly when you open it but didn’t say anything about it and just left
Response from Fred's Appliance Service:
Hello Jodonna! Thanks for sharing your experience with us! We are happy to hear that your service was good. However, we do not have notes on the unit not working properly. A member of our team will be calling you shortly for more information so we can get this rectified for you. Thank you! The Fred's TEam
Great service
Alisa - Cleveland, OH
Problem resolved quickly, Corina was very pleasant, she’s a keeper!!!!!
Great service
Amanda - Cleveland Heights, OH
Great service
Dan
Dan - North Ridgeville, OH
Great
Great service technician
Richard - Madison, OH
Jeff was a very friendly and professional technician
David
Denise - Elyria, OH
David is courteous, professional and efficient. It was a pleasure having him here, I give him 5 stars.
Mike
Michael - Parma, OH
Good job
Evelyn
Evelyn - Strongsville, OH
Dan seemed irritated to put on mask before entering my home. His reply was irritated and hesitant when I asked him to wear a mask “yeah, if you want me to”. I wouldn’t have asked him to use a mask if I didn’t want him to. I had two issues that brought him to my home for a repair: 1) The hinge on the door which he just oiled and did not replace with the hinge that KitchenAid sent me. And I am fine with that as long as it works. 2) The lights flicker when I run the fan and I am cooking. His reply is that moisture and electric together would cause that. I said that’s not normal. Can he at least look at the electrical to make sure everything is connected and not shortening out under the panel. Dan VERY hesitantly took the panel off and looked. I am assuming he knew what to look for and said everything looks fine. When he had the panel off and the panel was part of the filters, I asked him about replacing the filters. How would I pull them out? He answered my question with irritation. I just don’t think he was giving any effort to this repair call or had good customer service skills.
Response from Fred's Appliance Service:
Hi Evelyn! Thanks for dropping our team a line. We did a thorough review of your job record and discussed this a bit with Dan. The pandemic has added challenges and anxieties for our team like never before. As a result, we're trying to avoid dispatching our technicians to service calls that really aren't essential. Dan felt these concerns did not fall within essential parameters. We're so very anxious to get back to some type of "normal". Each of us are setting different expectations almost daily as we navigate all of the information surrounding this pandemic. In the meantime, the communication between our team & our customers may be a bit bumpy as we try to figure out the new "norm" of expectations. We apologize for our miscommunication. Thanks for understanding. -The Fred's Team
Great experience
Thomas - Avon, OH
OWNER
Alphonso - Cleveland, OH
Great Service, Awesome Price!
David - Geneva, OH
Great Service, Very informative
Crosby - North Ridgeville, OH
Gabriel was very helpful and informative when he inspected my washing machine. Very Professional
Great service BAD PRODUCT
James - Novelty, OH
Jason did a great job and arrived on time! However, nothing to do with Fred's or Jason but MAYTAG part's should not go BAD in 6 MONTHS !!!!!!!!!!!!!!!
Overprice not even a part 15min 172.00
Solon - Solon, OH
Over price will let everyone know
Response from Fred's Appliance Service:
Hello! Thank you for submitting your review. We have reviewed your service event. It appears we only charged you $98. We will be contacting you shortly to figure out this discrepancy in billing. Thank you!! The Fred's Team
excellent service
Josephine - Richmond Heights, OH
very pleased
Great
Mark - Avon Lake, OH
Excellent very professional
Fred’s is amazing
Seth - Lakewood, OH
Corey came back several times and I believe the issue was finally figured out. So far the repair has been a success. Fred’s is quick to get parts to your door and a repairman to install them. We had an odd thing going on in our new dryer and even though it took a few times Corey was determined to figure things out. I recommend Fred’s highly and give Corey the highest rating for his determination, professionalism and kindness.
Response from Fred's Appliance Service:
Hi Seph! Thank you so much for sharing your feedback. We do apologize for the multiple trips to your home, but so glad to hear that Corey remained determined and was professional during the repair. We hope everything continues to runs smoothly with your dryer. If you do have any additional questions about your repair let us know. Thanks again! The Fred's Team
Great Service
Glenn Thornton - Shaker Heights, OH
Corey the technician did an awesome job in replacing our freezer door. He was professional and polite.
Great experience
Dennis - Streetsboro, OH
Jason was prompt, professional, courteous and thorough.
Very accommodating in regards to wearing a mask, gloves and shoe covers. My service was covered under warranty. Super easy to work with! Love their te
Allison - Avon, OH
Great Service!
Megan - Geneva, OH
He did a great job, figured it out and came to fix it as soon as the parts were here. Definitely happy
SERVICE WAS GREAT, CORINA WAS AWESOME
Thomas - Cleveland, OH
Great service
Paul - Parma, OH
Gabriel is excellent
Lisa - Avon Lake, OH
Great Service
Jason - Westlake, OH
The technician was extremely knowledgeable. She was able to do the repair quick and we were back up and running!
Honest and prompt
Naomi - Conneaut, OH
Technician found the problem quickly. Part was ordered and delivered on schedule. Technician arrived for repair on time, wore a mask and disposable gloves each time.
Great Service
Kevin - Berea, OH
Cory was very professional and knowledgeable. Setting up appointment was very efficient and easy,
Excellent, professional service!
Jim - Avon Lake, OH
We really appreciated Gabriel and Hecmarie's service. The team made two calls to our home: one to assess our oven panel problem and the second to install a new panel. At all times, they were professional, friendly, and answered all of our questions. We really liked that Gabriel placed the order for the part from his tablet and scheduled the return visit.
Great service
Patricia - Painesville, OH
Excellent, educational talk and explanation.
Now THAT’S Customer Service !
Robert - Mentor, OH
Jeff, my Service Tech from Fred’s Appliance, was on-time, friendly, professional, knew exactly what he was doing and shared helpful info regarding my Whirlpool Refrigerator !
Great service
Dajana - Broadview Heights, OH
Excellent service
James - Mentor, OH
We were very pleased with the prompt and excellent service we received. Our service technician, Jeff, was pleasant, knowledgeable and provided us a complete explanation of what was wrong with our dishwasher and then proceeded to fix it. Thank you, Dr. James H. Capitan
Great Service
Gregg - Avon, OH
Customer service was great. Communicated from initial order to completion of work very regularly/great communication. Gabriel came to install the parts (very professional, very respectful of the Covid-19 social distancing requirements. Did great work. Prompt and professional
Great service, knowledgeable, courteous & efficient.
Bob - North Olmsted, OH
Would work & refer people
Washer
Roni - Cleveland, OH
Joe O was very nice and prepared when he came for my appointment. He had his mask and gloves on before he rentered my home. He put booties on before going downstairs to try to repair my washer. He was able to find the problem but was unable to do anything further as the parts for this machine are no longer available. I appreciated the honesty and will be using Fred's Appliance again.
Annette
Annette - Bay Village, OH
Corina was professional, knowledgeable, and adhered to COVID regulations. I will request her service in the future.
Great
Nannette - Olmsted Falls, OH
He is the best I had them before. I hope if I need someone again I get him very polite
Eric
Eric - Warrensville Heights, OH
Corina
Christine - Mentor, OH
Corina is friendly, courteous and explained what she was doing and how she felt it would solve the issue. I do have a service call in to have her come back because it didn’t solve the issue. I hope this time she can solve the issue. Thanks
Response from Fred's Appliance Service:
Hi Christie! Thanks for your feedback. We do apologize that the issue with your refrigerator was not resolved on the first visit, but happy to hear that Corina explained what was causing the issue. We hope to get you taken care of on the return visit and if anything opens up sooner we will reach out to you first thing. If you have any questions let us know!. Thanks and have a good weekend! -The Fred's Team
Great service
Linda - Avon Lake, OH
Prompt service and excellent communication!
Donna - Chardon, OH
Great service
Carrie - Beachwood, OH
Dan was at my home on Thursday and diagnosed the problem with my dryer. He ordered the part—it arrived on Saturday and he came back on Monday to install the replacement part.
professional service
John - Cleveland, OH
everything was great. Corina handled the job like a pro, thank you. parts were very expensive. dont know how 2 little parts can cost so much. but it is what it is......
Response from Fred's Appliance Service:
Hi John! Thank you for sharing your experience with us. We know it is never fun to pay for unexpected repairs. We frequently re-evaluate our pricing structure to make sure it is within the industry standards. We will certainly consider your review during our next evaluation. However, we are happy to hear that Corina was able to get your refrigerator squared away for you! If you do have any questions about your repair please feel free to reach out as our trip and diagnostic fee is warrantied for thirty days. Thanks so much and have a good weekend! -The Fred's Team
Great service! Prompt and thorough.
Mary - Mentor, OH
Extremely Qualified Repairman
Joanne - Sheffield Lake, OH
Gabriel was very knowledgeable. He came in and with 1/2 hour the problems that I was having with the washer were resolved.
No spin cycle
Lisa - Cleveland, OH
Technician was Very courteous Unfortunately the washer still continues to have an inoperable spin cycle even after this recent service appointment
Response from Fred's Appliance Service:
Hi Lisa, Thank you for sharing your review with us! Please give us a call at 888-45-FREDS and we will be happy to schedule a follow up visit to get this taken care of for you. Thanks! The Fred's Team
Excellent and professional service!
Cheryl - Mentor-on-the-Lake, OH
Very friendly and professional service! Would recommend to others.
Great
Harole - Orwell, OH
I thought the man who was here was courteous and kind and I loved his out look he was right on washer runs great
Great service
Barbara - North Ridgeville, OH
A big thank you to David for taking care of our ice maker issue. Very prompt and courteous and knowledgeable.
Great service
Phil - Kirtland, OH
Service tech arrived as scheduled and did all the necessary work quickly and efficiently. The tech was knowledgeable and friendly.
Beth
Beth - Kirtland, OH
Professional and very helpful
Katie - Bay Village, OH
Loved our service. Prompt and professional.
On time, professional
John - LaGrange, OH
Would use again
Great Service!
Kelly - Bay Village, OH
Very professional. Will use your service again!
Great experience
Wendy - Mayfield Heights, OH
The service man was great. He diagnosed the problem offered a solution with a price that was more than reasonable. He was efficient and very polite. Scheduling on line was also very convenient.
Very professional
Lucky - Geneva, OH
Was only a reset button quick fix
Fast and friendly service!
Moises - Olmsted Township, OH
Very helpful and understanding
Cynthia - Cleveland Heights, OH
Great service.
Sue - Parma, OH
Great, quick & clean service!
Bonnie - Mentor, OH
Chris
Chris - Broadview Heights, OH
Corey did a great job. Fixed the issue and explained how it became damaged to avoid happening again
Great service
Barbara - Windham, OH
We have used your repair service before. Always received the best service from you company.
Appreciate the advice
Cassandra - Maple Heights, OH
The service tech Dan was professional & friendly. He checked out my problem from the water filter (that’s replaced every 3 months) to the water line in the basement. I thought it was the water valve where the water dispenses bc that’s where I see the problem. I had taken the filter out & put it back in before but it didn’t register that filter was be the actual problem. ☝️I didn’t tell Dan another appliance company had previously came out to check my same problem but I was told it my valve that was sticking. That tech nvr checked my filter or water line. He ordered a valve & mother board 😳. I waited over a month to be told they are waiting they are waiting for parts. Don’t ever call Shunemans. They are horrible. Sorry. From the time I scheduled with Fred’s and checked reviews I God was watching over me on this. The other ppl was canceled before knowing about Fred’s. Dan told me my problem wasn’t my valve it was my filter. It is clogging. He filled I don’t how many glasses of water with & w/o the filter and he explained how they can clog with a tiny piece of coal. Then I had a upper shelf one side refrigerator freezing problem and he said my freezer is probably too full which it was/is that’s keeping the air from circulating some. Makes sense. I still hv some clearing to do. Bottom line Dan could’ve tore into my refrigerator like the other ppl planned to one day do for the money and caused me even more unnecessary problems but he didn’t and just told me the simple truth and that’s exactly what it was. A clogged filter but had II had two in row though. Pure water filters. Next one I’m getting in touch with them. $50, heck yea. I would recommend Fred’s to anyone. Thank you Dan!! 😊😊😊 I had completed this before but my charge ran out at the end & it cut right before I was finished & it made me mad.
Repair on oven door
Joseph - Amherst, OH
Great
Haiping - Beachwood, OH
Jason did an Outstanding job.
Took Care of In Warranty Service
Mark - Grafton, OH
We had a new dishwasher go bad within 90 days. I describe the problem to them, and a part was shipped before they arrived. The repair was quick, and so far, everything is great.
Got my fridge cooling again
Diane - Madison, OH
In this time of quarantine a working refrigerator is essential.I was able to get an appt quickly,Dan was able to resolve the problem promptly, and determined I didn't even need the part ordered. All for a reasonable charge.Thanks!
Chris
Chris - Broadview Heights, OH
Cori Did a great job. He was knowledgeable and patient. The original part was not good, so he had to reOrder the part and come back.
Response from Fred's Appliance Service:
Hi Chris! Thanks for dropping us a line. We apologize for the part not working the first time around, but overall we are happy that your technician was patient and able to get your freezer up and running again. Thanks for your patience as well! If you have any other questions about your repair just let us know. Thanks and have a good day! -The Fred's Team
Faye
Matitia - Cleveland Heights, OH
Great service..easy to set up appointment...corine was pleasant and knowledgeable
Great service
John - Willoughby, OH
Excellent Service
Rob - Aurora, OH
Great communication, response time and the technician was outstanding
Great service
Stacey - Kent, OH
Brian did is always very nice a helpful
Honest
Alix - Painesville, OH
Our dryer was a lemon and couldn’t be fixed. Jeff did all he could to fix it and was honest about not being able to fix it. They refunded us for the parts.
Response from Fred's Appliance Service:
Hi Alix! Thanks for sharing your experience with us. We do apologize that we could not get this resolved for you, but happy to hear that Jeff was honest about the issue at hand. If you have any questions about your visit please let us know. Thanks and have a good day! -The Fred's Team
Great Service
Mamie - South Euclid, OH
Great Service
Joe - Willoughby, OH
Jason was very knowledgeable, ordered the parts needed to fix the stove, a few days later came back to install the parts, stove working great. Fred's Appliance has very friendly customer service agents, overall great job.
Excellent Service
Toby - Painesville, OH
Very efficient service. Technician respect your home and displays proper social distancing on the service call.
very professional and helpful
Tara - Cleveland, OH
Our service tech was very professional, self-directed, and understood how busy we were. She went above and beyond with her work!
Gabriel is an asset to your company.
Christine - Lorain, OH
Gabriel and his trainee are very professional, personal and just very nice people doing a wonderful job.
Great
M - Avon, OH
Denise
Denise - Lorain, OH
Good Job
David - Mentor, OH
good job!!
Good service
Lynn - Fairview Park, OH
Great service
John - Chardon, OH
We had a tricky problem but it was handled quickly and professionally. I am very satisfied with Fred’s.
Great Service
Ted - Kirtland, OH
Jeff did a fast diagnosis of the problem and had the part needed for this 25 yer old Kenmore. fine work
5 plus stars
Roseanne - Amherst, OH
5 plus stars!!! Knowledgeable, polite, on time!!! If I ever need a repair I would request Gabriel!!! And his trainee Marie was also excellent! They represent your company well. Thank you so very much!!!
Great
Andrea - Rock Creek, OH
He did good. No issues and problem fixed. He was professional and respectful.
Great service
Pamela - Brooklyn, OH
Corey was great. He came in, found the issue, ordered the parts, and returned to fix. Super friendly and professional!
Great service!
Everett - Lorain, OH
Great Service
Dorothy - Cleveland, OH
Very thorough, listened, polite, and answered questions.
Joellen
Joellen - Elyria, OH
Great service
Awesome
Mary - Parma, OH
Technician was awesome
Refrigerator WHIRLPOOL
Deirdra - Cleveland, OH
Excellent
Very pleased!
Kathleen - Novelty, OH
Very professional & knowledgeable technician!
Polly
Polly - Chagrin Falls, OH
Great service
Susan - Aurora, OH
very helpful
Me
Janice - Cleveland, OH
Please resend receipt from yesterday - part of it was cut off by the scan thanks
Response from Fred's Appliance Service:
Hi Janice! Thanks for sharing your experience with us. We have emailed you a receipt for your records. If you have any questions about your repair please let us know. Thanks and have a good one! -The Fred's Team
Very good. Pleasant. Knowledgeable.
James - Solon, OH
Excellent
Sharon - Painesville, OH
The young man was extremely informative about my appliances and now I am confident that we can all get along even the dishwasher and I. Thanks for quick and great service.
Great service
Richard - Mentor, OH
Jason was very professional
Great service
Samir - Parma, OH
Terrible service
Yisroel - University Heights, OH
Response from Fred's Appliance Service:
Hi Yisroelorruth! We apologize that your experience was not what you expected. We would like to hear what we could have done better so we can improve. If you have any additional questions or concerns about your visit for your washer please let us know. Thanks for sharing your experience with us. Have a good day! -The Fred's Team
fast and efficient. knew what he was doing.
Dessandra - Ashtabula, OH
he was not here long. he said what i twas and bygollie thats what it was. i like that.
Service call
Jeff - Broadview Heights, OH
It was good
Great Service
Joshua - Avon Lake, OH
Good service. Very efficient
Janet - Independence, OH
Good job
Gwen - Kent, OH
Very good job
Fred - Independence, OH
Gabriel and his trainee were very polite and did a good job!
Always awesome!
Marty - Avon Lake, OH
Came in. Polite, honest and Fixed it fast.
Very thorough service and explanation!
Joan - Willowick, OH
Very impressed with knowledge and the time that Jason addresses the issue!
good service, called in advance
David - North Olmsted, OH
the service from Fred,s was great. Came when they were supposed to and called ahead of time.
She was awesome, professional, and explained everything
Patricia - Cleveland, OH
Great experience very good service I would highly recommend her
Great service
Happy camper - Parma, OH
It was quick, easy and Dan was very nice and gave me advice on owner maintenance that I didn't know. Would definitely call again
Professional
Margaret - Chagrin Falls, OH
He set right to work and found the problem.
Quality service
Eugene - Ravenna, OH
Brian has repaired our Maytag refgreigator serial times...all services continue to be performing well.
Kelly
Michael - Kent, OH
Good Job
David - Mentor, OH
Great service awesome price
Frank - North Ridgeville, OH
Bery professional
Dishwasher repair
Renee - Avon, OH
Gabriel was kind, efficient, and knowledgeable regarding his job and repair to our 10 month old dishwasher. He abided by CDC guidelines related to Coronavirus and made us very comfortable. His assistant was also very nice. He did the best he could with the problem that we had, and KitchenAid needed to resolve any further issues. I would highly recommend him for service.
Excellent service!
Lara - Lakewood, OH
Norm
Norm. - Willowick, OH
Joe was very professional, polite and knowledgeable. Nice guy to do business with.
Fast and friendly and safe
Tiffany - Grafton, OH
David was very nice and knowledgeable. He wore a mask for safety which was comforting.
Great service!! Always on time and thorough!
Chris - Aurora, OH
Fast, friendly, efficient
Nicole - Windsor, OH
They were prepared ahead of time with parts and arrived on-time to get the job done quickly. Friendly communication was ample throughout the process.
Great Service
Therese - Willoughby, OH
Repairman was on time ,a fast worker and very nice
Good service
John - Painesville, OH
Tech was on time and knowledgeable
Service
Deborah - Warrensville Heights, OH
I am usually pleased with my service from Fred's. This time it was below average. The tech didn't offer to vacuum out my dryer. Just replaced the part. I guess I may have to call back for blockage that I cannot get when I do it. I do appreciate his quickness of repair.
Response from Fred's Appliance Service:
Hi Deborah! Thanks for dropping us a line. We appreciate it. We will be investigating this concern, and then further following up with you. Thanks again, and speak soon! -The Fred's Team
Martin
Martin - Oberlin, OH
Very pleasant in every phase of our contact... quick responses by phone and very pleasant repairman!!!
Warranty ncustomer
David - Rocky River, OH
Professional and personable
Thank you!
Anna - Cleveland, OH
My service guy was knowledgeable, friendly and professional.
Polite and efficient
Bill - Cleveland, OH
Dryer wouldn't heat
Jill - Chesterland, OH
This was our first time working with Fred's Appliance. We have a four year old Samsung Washer and Dryer. Our dryer wasn't drying so I called around to different places, but they did not service Samsung appliances. I called Fred's who did service Samsung appliances. The technician came out and inspected it, and found out that my heating element went and the pulley went also. I was disappointed to hear that the technician did not have any parts in his truck for a Samsung dryer nor did Fred's have Samsung parts at their business (warehouse) and had to order them because they are Samsung parts. Needless to say, they ordered the parts, which came to my house. The technician then came the next day to install them. He put both new parts on in about 15-20 minutes. When he turned the dryer on, the technician and I had heard a squeaking sound. Needless to say, we had to order four rollers for the dryer. The technician came back within a few days to install them. We didn't hear a squeak noting that everything was fixed. The technician did a great job replacing all the parts, but I would tell anybody NOT to buy Samsung appliances ever. It costs us over $600 for parts and service with total. I could've went out and bought a new basic Amana or Whirlpool electric dryer for cheaper. The service was great and the technician was very patient, knowledgeable and explained everything. I definitely would hire them again for any appliance repairs in the future!
Response from Fred's Appliance Service:
Hi Jill! Thanks for sharing your experience. We do apologize for the multiple trips to get your dryer repair completed, but glad to hear that Joe was patient and able to resolve the issue for you. Sometimes these machines have a mind of their own. If you do have any questions about your visit please let us know. Thanks again Jill and have a good day! -The Fred's Team
Home Owner
Faith - Chardon, OH
Joe was exceptionally professionable and knowledgeable. I was very happy with service
Great Service
Scott - Lakewood, OH
On-time, professional and did a great job.
Great
Fayc - Willoughby, OH
Great. Explained everything. Polite and understanding
Friendly and professional
Eric - Broadview Heights, OH
Very friendly and professional service. Would recommend to anyone needing appliance repairs.
Fridge/Freezer ice maker
Steven - Olmsted Township, OH
The technician was courteous, professional, & efficient. He was able to quickly & efficiently diagnose the issue & apply corrective action. So far, works great.
Timely and Professional Service Experience
Mark - Gates Mills, OH
the entire process from scheduling to technician services was done extremely well. Brian arrived on time and performed services efficiently. although the part that was broken on my oven was no longer available, Brian was extremely helpful in other ways to source a used replacement. overall experience with Fred's and Brian was very positive.
Knowledge
Diane - North Ridgeville, OH
We were very pleased with Fred’s Appliance, specificities Gabriel. He was very knowledgeable and friendly. Got our refrigerator up and running in no time, cleaning up afterwards.
Very informative Tech
Bryan - Middleburg Heights, OH
The Tech was very nice and informative
Great service and informative
Robert - Thompson, OH
Jeff did an excellent job of handling our problem and was very helpful and informative about the washer.
Great service
Dave - Parma Heights, OH
Lynn
Lynn - Brook Park, OH
Horrible service. They sent me two 10 year olds on a service call for why my washer continually smells moldy ( and STILL does today) and I was told, quote “don’t all washers smell??” I suggested there must be a leak and was also told “ if there was a leak you’d have a puddle of water on the floor.“ NOT TRUE. It’s Obviously an internal leak somewhere, ( which they refused to check for) probably very tiny not to puddle but enough to create moldy mildew odor. I was also told they don’t cover leaks! It’s UNDER WARRANTY! I will be calling them back!
Response from Fred's Appliance Service:
Hello Lynn! Thanks so much for dropping our team a line. We appreciate it. It seems that you may be suggesting in your note that we sent 10 year old technicians to your home? I can assure you that all technicians are at least 18 years of age or older. We've carefully reviewed your job record. It appears we were last at your home on 9/9/2019 and advised running some vinegar through a cycle to assist with odor. We also further examined your washer for leaks, and none were noted at the time of service. If you're still having troubles, we can certainly send another technician to re-examine your washer. We appreciate you dropping us a line. Thank you -The Fred's Team
Washer repair
Jerry - Aurora, OH
Very good service
She was outstanding
Jayne - Cleveland, OH
Amazing Customer Service
Laura - Lakewood, OH
I was pleased with the ability to monitor when my technician would arrive. She came when expected and did a fast and amazing job!
Renee
Renee - Maple Heights, OH
My appliance
George - Geneva, OH
My original Amana fridge served me well for many years. But original companies have merged etc. My Maytag washer/dryers are 25 years old. 2 repairs. 2 repairs on the same fridge 1 year old. No complaints about service from Fred's but the current state of products is sad.
Response from Fred's Appliance Service:
Hi George! Thanks for dropping us a line. We are sorry to hear that the issue is still not resolved with your refrigerator. However, we are happy that you were satisfied with our service. These unexpected issues are never fun. If you have any questions about your visit we are here to help. Feel free to contact us directly at 888-45-FREDS. Thanks George and have a good day! -The Fred's Team
Service was very brief
Keyana - Maple Heights, OH
Technician was professional
great servive
greg - Columbia Station, OH
Leak in the door
Rickeisha - Warrensville Heights, OH
I’m so grateful to have my refrigerator working like it supposed to. No more leaking thank goodness. The technician was patient and well informed. I was happy to see a woman doing a male job. Keep rocking girl
Great Service
Byron - Lyndhurst, OH
Great service,awesome price
Frank - North Ridgeville, OH
Very professional
Great service. Timely
John - Ashtabula, OH
Great service
Holly - Olmsted Township, OH
David was very efficient and got the job done quickly!
Outstanding service
Michael - Avon, OH
Very Professional, always kept me informed.
Exemplary technician
Sam - Cleveland Heights, OH
Prompt, efficient, courteous, clear.
Now the oven is broken
James - Solon, OH
Sorry but after tech left we had what seems to be an electrical fire in the oven. I am not saying its Freds fault but please hurry back and address this dangerous issue.
Response from Fred's Appliance Service:
Hi James! Thank you for sharing your experience with us. We apologize for the issue that happened after the technician installed parts. We would be happy to send a technician back out to you to check everything out. Our office will be in touch with you shortly to follow up. If you have any questions beforehand let us know. Thanks James! -The Fred's Team
Excellent Service
John - Seven Hills, OH
Our technician was very knowledgeable and helpful. Great service!
Disappointed
Sharon - Cleveland, OH
My ice maker is still broken
Response from Fred's Appliance Service:
Hi Sharon! Thanks for sharing your experience with us. We apologize for the continued issue with your ice maker. We always try to get it right on the first trip and know your time is valuable. We hope in replacing the water valve that failed will resolve the issue. If you have any questions before your return visit just let us know. Thanks! -The Fred's Team
Great Job!
Mary - Cleveland, OH
Team was professional, clean, and knowledgeable!
Respected Social Distancing
Thomas - Cleveland, OH
Gabriel did a fantastic and efficient job. Explained the process and asked if I had any questions. He also came in with a mask and gloves, and respected and social distancing.
Great
Andrew - Kent, OH
Very happy with his service thank you
Great
Dominic - Chesterland, OH
They were quick and efficient and they were both nice guys thank you very much
Refrigerator service
Tom - Middleburg Heights, OH
Dan was very prompt and professional
Awesome service
Thom - Painesville, OH
Fixed a supposed unfixable refrigerator ice and water dispenser.
Great Service
Gus - Solon, OH
Good service
Dwana - Lorain, OH
Great Service
Bonnie - Aurora, OH
Would highly recommend
Great Service
Christine - Mentor, OH
Corina was knowledgeable friendly and efficient. Great experience
Refrigerator Repair
Martha - Conneaut, OH
I did not pay, the refrigerator is under warranty.
Dishwasher fix
Diane - Novelty, OH
Super job
Daniel - Jefferson, OH
Jeff was very professional and took the time to explain what he did and why
Great service
Carol - Cleveland, OH
Thank you so much. so helpful!
Shannon - Aurora, OH
Fridge
Carey - Kirtland, OH
Quality service
Dan - Elyria, OH
I've had Fred's out for multiple appliance issues and the service is always good. Technician Gabriel has been out on several occasions and is always courteous and professional and always solves the problem. Top notch folks.
great service
William - Painesville, OH
great service but was without refrigerator for 4 days to order parts
Response from Fred's Appliance Service:
Hi William! Thanks for sharing your feedback. We apologize for the delay with the delivery of your parts. We agree that four days without a refrigerator is not ideal as we always want to get our customers taken care of as quickly as possible. However, we are happy to hear that Joe was able to get everything up and running again. If you have any further questions about your repair just let us know. Thanks and have a good weekend! -The Fred's Team
Great service
Daniel - Westlake, OH
Ice maker service was covered under extended warranty. The tech was knowledgeable and professional.
Great Service Tech
Patrica - Painesville, OH
Paul
Paul - University Heights, OH
Very professional and helpful.
Great
Margaret - Beachwood, OH
Jason is Great, so kind and Professional
Awesome service!
Polly - Austinburg, OH
Awesome service!
Great service
Bernadette - Westlake, OH
In and out, quick
Fred - Aurora, OH
Dan knew what he was doing. He came in, replaced the parts, programed & tested, and was out. Don't under warranty, so I have no rating for their price.
Joe is terrific!
Kelly - Chardon, OH
Actually, this whole experience was great. Your communication is phenomenal… Maybe the best I’ve ever seen. Our dryer works like new again. Joe also made a couple of small suggestions that improved its performance for us. Thanks so much for everything. Certainly a five-star experience!
Excellent service
Stacy - Rocky River, OH
Gabriel and his assistant were excellent and respectful of my home by putting on masks and foot PPE. Gabriel provided information and tips as he was servicing my washer. He was very thorough and the price was fair.
Great service
Eleanore - Lakewood, OH
Tech was great. We got an appointment right away also great
Very good.
Gale - Mentor, OH
Very nice guy
Scott - Maple Heights, OH
Technician professional and caring.
Elizabeth - South Euclid, OH
Matt
Matthew - Shaker Heights, OH
Great service!
Service
Christine - Kent, OH
Good
Jeff M.
DRYER WHIRLPOOL WED4815EW The complaint write up is the machine is not functioning. I took the back of the machine apart tested all the fuses and heating element unit should test good again this facility does not have a 240 outlet hook up for direct testing
Jeff M.
WASHER WHIRLPOOL WTW4816FW2 The lock failed. Installed the new part op tested good. ; used 1 W11307244 (Lock) from stock
David R.
WALL OVEN KITCHENAID KOCE500ESS09 "Replaced all parts. Also adjusted door a little. Tested, microwave door is staying closed properly. Opened and closed oven door at same time, microwave door is staying shut and running properly. Advised customer to make sure to firmly close microwave door so that the switches come into contact like they should. Light is good. Op test ok, documented, also advised customer properly firmly shut microwave door, no other suggestions. Op test ok."
Jeff M.
DRYER WHIRLPOOL WED4815EW The complaint write up is the machine is not functioning. I took the back of the machine apart tested all the fuses and heating element unit should test good again this facility does not have a 240 outlet hook up for direct testing
Dan H.
WASHER AMANA NTW4516FW3 "Customer complaint that unit keeps on filling but wont wash, ran diagnostics found f8e1(long/no fill) error code, found cold water supply turned off, started normal wash cycle, unit filled and began washing, unit is operating as designed"
Jason N.
DRYER KENMORE 110.7083299 "Cc unit does not tumbleFound unit will heat and run, but drum does not turn. Found drive belt broke. Replaced drive belt using surplus truck stock belt(did not charge customer for a belt, he was already hesitant to fix unit). Pulley and roller checked good. Ran dryer op test."
Corina B.
RANGE WHIRLPOOL WFE714HLAS0 Door is bent. Missing some screws. Ordered parts. ; ordrng 1 WPW10289144 (Outer door) and 1 WPW10297318 (Liner) and 1 W10335333 (Trim) and 2 WP3196175 (Screw)s and 2 WPW10031790 (Screw)s and 2 WPW10254688 (Spacer)s
Dan H.
DISHWASHER MAYTAG MDB9979SKZ "Part ordered is only plastic, ordering user interface ; ordrng 1 W11414079 (Ui)"
Jason N.
DRYER WHIRLPOOL n/a Cc unit not heating or running Confirmed unit will not turn on to start a cycle. Checked all thermals. Found thermal fuse open. Replaced thermal fuse using truck stock. Ran dryer op test. Good heat and airflow through vent outlet. Op test good.; used 1 WP3392519 (THERMAL FUSE) from stock
Gabriel P.
DISHWASHER KITCHENAID KDPM604KPS When replacing pump notice it was damage will need to re order ; ordrng 1 W11412291 (Drain pump)
Jason N.
REFRIGERATOR WHIRLPOOL ED2KVEXVB01 Installed drain pan. Advised customer to monitor for any leaks.
Jeff M.
WASHER MAYTAG MVWC465HW2 I found a bunch of fiber in the cold water valve Im not sure what it is or what it was I did clean it in the cold water valve is flowing much better op tested good
David R.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Retested temps, FZ is holding at -5 and FF at 47. Frost pattern on FZ evap. Took off FF evap cover, went through Test 4. When step 4 came, could here refrigerant traveling through evap, frost pattern starting to form. Thermistor on FF evap is broken apart. Could be sending bad signal back to the control. Replace thermistor with harness from t/s. Reset temps to 37* and 0*. Give 24 hours for unit to return to normal temps. Customer to monitor. Op test ok. ; used 1 W11033168 (FRESH FOOD EVAP HARNESS) from stock"
Jeff M.
DISHWASHER FRIGIDAIRE FFBD2411WW1A Installed the new part op tested good.
Gabriel P.
RANGE WHIRLPOOL MGR8674AS "Unit sparks and ignites but immediately turns off will need spark module and ignitor. Customer will not fix unit. AT; ordrng 1 WPW10331686 (Spark module) and 1 WPW10324262 (Spark igniter), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER MAYTAG MVWX655DW1 "Cc unit not sensing load at beginning of cycleRan diagnostics, found code f8e1 for low/no fill. Found water valves for hot water and cold water turned on. Turned both water valves on. Ran auto test and calibration. All functions passed. Started normal load for customer, water level normal for the unit. Unit is working as designed, op test good."
David R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced parts. Good. Icemaker called for water. Op test ok
Corina B.
DISHWASHER KITCHENAID KUDC10FXSS5 "CC that unit is leaking. Started the unit ran for 30 minutes, could not duplicate the leak. Optest ok"
Joe O.
REFRIGERATOR KITCHENAID KRFC300ESS03 Cc: dent in doorFound dent in left ff door. Needs door; ordrng 1 13107888SQ (dor-fip ss)
Corina B.
DRYER WHIRLPOOL WGD4815EW2 CC that the unit is not heating. Unit gas. Plugged unit in igniter turn on. Working as designed. Optest ok.
Corina B.
DRYER WHIRLPOOL LGA30AW CC that the unit is not heating. Found the fabric selector on delicates. Turned on the dryer to perm press. Lets dryer run for 30 minutes igniter lights the flame every time. Working as designed. Optest ok.
Brian M.
WASHER WHIRLPOOL WTW5100HW0 Cc unit making noise Found actuator arm broken because of clutch not moving freely Needs actuator and cam kit ; ordrng 1 W10913953 (actuator) and 1 W10721967 (drive pulley)
Marie V.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Cc that the unit stopped working. Check for power at the control only got 24V. Check connection at the bottom of the unit it was loose, corrected issue. Op test ok"
Joe O.
REFRIGERATOR FRIGIDAIRE FFHB2750TE8 "Cc: freezing food right side of ff sectionFound temps in ff section at 36 degrees, freezer at 6 degrees. Entered diagnostics. Ff thermistor reading 39 degrees, freezer thermistor reading 1 degree. Within spec. Advised customer to try adjusting temps. Advised customer on loading, and air flow. Op test ok"
Gabriel P.
DISHWASHER MAYTAG MDB9959SKZ0 "Replace pump and control board,opt test ok"
Corina B.
WASHER MAYTAG MVWB765FW3 Replaced the agitator.
Marie V.
OTR MICROWAVE WHIRLPOOL WMH31017HS4 Replaced main control. Op test okBrought core for return
Corina B.
DISHWASHER KITCHENAID KDTM404KPS0 "CC that unit is not working properly. Checked the drain pump, clear. Checked wires, good. Optest ok"
Brian M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Cc unit was flashing at front UI and lights pulsating and not running then all of sudden it kicked on Found unit to be working normally at this time But from what customer stated it sounds like a power surge and may need control board and UI ; ordrng 1 W11224256 (cntrl-elec) and 1 W11387387 (Ui)
Corina B.
DISHWASHER WHIRLPOOL KDTM404KPS0 CC that dishwasher was not draining. Ran diagnostic. Error code 9.1. Checked drain hose on garbage disposal and found clear. Pulled out dishwasher and found drain hose connection kinked. Moved drain hose so that it was under the dishwasher and would not be kinked when moved back in. Ran a cycle. Dishwasher drained properly. Optest ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "CC that the filter light does not turn off and the ff door swings open. Held the light and ice type in For 3 seconds, light went off. Used shims to raise the unit, to have the doors stay open. Optest ok."
Joe O.
MICROWAVE MAYTAG MMV4205DS "Cc: blowing fuse, open close doorFound interlock switches welded shut. Needs inter lock switches. Replaced interlock switches and microwave fuse. Tested. Op test ok ; used 1 W11244490 (INTERLOCK SW KIT), and 1 W10138793 (FUSE, MICROWAVE) from stock"
Dan H.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Customer complaint that unit is not washing dishes, ran test cycle found 2-1(stuck key), 4-3(wash motor), and 7-1( no heat) error codes, wash motor did not start, control is send 120vac to wash motor, heater is working, control failed stuck key test, unit needs new control and sump assembly, customer does not want repair ; ordrng 1 W11305297 (Cntrl) and 1 W11087376 (Sump), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
REFRIGERATOR GE GFE28HMHGES "Customer complaints that unit some times change warmer temperature on fridge and freezer frequently and never stay at a actual temperature confirm temp was 12 on freezer and 44 fridge when is set on 0 freezer and 34 fridge the temperature are not correct call ge tech line they ask me to check compressor for over heating and if condenser fan running confirm compressor is really hot and condenser fan not running he said that if compressor is over heating and condenser not running it will cause to shut the freezer fan off and that I didnt probably need it the control or freezer fan to be replaced ,but cause compressor is overheating it may be bad he wants me to replace compressor and condenser fan customer does not want to continue with repair and wants part charges return took new parts with me for return ,I simply miss diagnose unit ; saved tckt"
Dan H.
WASHER WHIRLPOOL WFW92HEFW0 "Customer complaint of f9e1 error, confirmed, filter basket is empty, impeller on drain pump is broken, unit needs new drain pump ; ordrng 1 WPW10605427 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DISHWASHER MAYTAG MDB4949SHZ Installed sump assembly. Ran test cycle. Op test ok
Joe O.
WASHER WHIRLPOOL CAE2795FQ1 Cc: not spinning out clothes at end of cycleFound error code f2e3(mismatch ui and control) f2e1(stuck key)f3e1(pressure sensor fault) f5e1(lid switch fault). Unit is receiving proper power. Pressure hose is clear. No signs of any cuts or damage. Entered diagnostics. Lid lock is functioning. Needs control; ordrng 1 W11188527 (cntrl-elec)
Jeff M.
COOKTOP ELE JENN-AIR JGD3536BS00 Installed the new part op tested good.
Brian M.
RANGE GE CGS990SET3SS Could not get oven Control out due to screws in manifolds rusted out Would need screws drilled out and manifolds replaced Customer would like a refund Did not install part ; ordrng 2 WB02K10360 (ckt bracket small)s and 1 WB02K10361 (ckt bracket mdm & lg) and 9 WB01K10110 (screw trilobular)s
Jeff M.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 I called Whirlpool Tech line I disassembled the evaporator panel with a black light I can see Freon leaking took a picture needs an evaporator in a filter dryer. customer wants to call Whirlpool and discuss the refrigerator with them first.; ordrng 1 W10858281 (Evap) and 1 WPW10143759 (Filter)
Dan H.
OTR MICROWAVE WHIRLPOOL WMH32519HZ5 "Installed new magnetron , op test good"
Marie V.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Cc that the unit is not making ice and that the water is cloudy, water has small air bubbles and thats why water looks cloudy. Turned heater on fill tube on ice maker, and then cycle it. Ran diag found E1 not cooling and E5 timed ice making. Check temp found47 * at fresh food section and 17on freezer. Check freezer evap. No frost pattern just a block of ice at the top right corner. Unit will need evaporator,compressor and filter drier. Cust does not want to repair at this time. ; ordrng 1 W11116006 (Evap fresh food section) and 1 WPW10143759 (Drier) and 1 8201675 (Compressor), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR KITCHENAID KRFC704FPS00 Installed control and ff evap cover. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok
Joe O.
REFRIGERATOR MAYTAG MRT118FFFE05 Cc: bent leveling legsFound holes for leveling legs tapped crooked. Adjusted leveling legs. Op test ok
Dan H.
DRYER MAYTAG PYE2300AYW "Customer complaint that unit is not tumbling, confirmed, found belt snapped,; ordrng 1 341241 (Belt), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER MAYTAG MVW7232HW0 Installed the new part op tested good.
Dan H.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Customer complaint that unit is not cooling properly temperature at 41 degrees, customer claims there was ice build up on back wall and they unplugged unit, good frost pattern on evaporator, heater tests good, unit needs new control and defrost thermistor ; ordrng 1 W11282569 (Cntrl) and 1 WPW10383615 (Thermistor)"
Brian M.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Installed icemaker Ran test harvest unit filled ; used 1 SHIPPING (shipping and handling) from stock
Marie V.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Cc that the door wont close all the way. Found a screw off on the side of the rail. Adjusted it. Op test ok
Gabriel P.
DRYER MAYTAG VED6505GW0 "Found heating element shorted will need replaced. Customer will not continue with repair. opt test ok. AT; ordrng 1 279838 (Heater), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
DISHWASHER WHIRLPOOL KDTM404KPS0 Cc that the unit is not draining. Replaced drain pump. Op test ok
Dan H.
REFRIGERATOR WHIRLPOOL WRS325FDAW02 "Customer complaint that unit is not cooling, fresh food section temperature at 69 degrees, freezer section temperature at 69 degrees, nothing is running, unit needs new thermostat ; ordrng 1 WPW10583800 (Tstat), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
WALL OVEN GE JGSP42SET1SS "Cc unit not baking Found bake igniter open Needs igniter ; ordrng 1 WB13T10045 (range oven igniter), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL GX5FHTXVY04 "Installed new ice maker , op test good"
Jeff M.
DRYER MAYTAG MEDC215EW0 Installed the new part op tested good.
Joe O.
OTR MICROWAVE WHIRLPOOL WMH31017HW6 "Cc: no soundFound no sound, end tone, key tone. Needs control; ordrng 1 W10892389 (cntrl-elec)"
David R.
RANGE KITCHENAID KGRA806PSS00 "Replaced part, tested, good. Oven is working and cancelling correctly. Op test ok"
Jeff M.
RANGE GE P2B940SEJ4SS Installed the new part op tested good.
Dan H.
DISHWASHER KITCHENAID KUDS30IXBT4 "Customer complaint that unit stops mid cycle sometimes, ran test cycle found 6-6(cold water), 6-2(fill valve electrical problem ), 10-1(dispenser electrical problem ), and 6-4(float switch open) error codes, unit ran test cycle, water filled to normal water level, unit began washing, unit completed test cycle and showed 6-4 error at the end, all components working, unit needs new control, customer does not want repair at this time ; ordrng 1 WPW10380685 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
RANGE WHIRLPOOL WFE320M0JS0 Found damage on floor before operating unit took picture and video sent to office also couldnt take unit out cause it was hitting a wall but customer said he was going to go with some friends to take out unit but explain him cause there was damage on floor we will not work on unit
Marie V.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Replaced control. Advice cust to allow unit 24hours to reach normal temps. Op test okNo core for return
Dan H.
WASHER WHIRLPOOL WTW4855HW0 "Customer complaint that unit is not working at all, ran diagnostics found f8e1(long/no fill) error code, valves both open, drain hose is good, ran recalibration cycle, unit is operating as designed"
Brian M.
DRYER AMANA NED4655EW1 Cc timer not advancing Found timer not plugged in Plugged timer in OP Test Ok
Joe O.
DISHWASHER WHIRLPOOL MDB7749SBW3 Installed ui. Ran test cycle. Op test ok; used 1 SHIPPING (shipping and handling) from stock
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced all parts. Tested. Good. Op test ok
Brian M.
WASHER GE GTW680BSJ4WS Installed belt ran test cycle OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Jeff M.
WASHER AMANA NTW4605EW0 Installed the new part op tested good.
Corina B.
REFRIGERATOR WHIRLPOOL WRS325FDAW02 Replaced the thermostat. Optest ok
Dan H.
DISHWASHER MAYTAG DWU9200BAB "Customer complaint that glasses come out spotty, started normal wash cycle with upright glasses in racks, glasses filled, incoming water temperature at 90 degrees, advised customer to run the hot water in the sink before starting and to use a rinse aid, unit is operating as designed"
Dan H.
DISHWASHER KITCHENAID KDPE334GPS0 "Installed new drain pump, op test good"
Dan H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint that freezer section door is not closing properly, found door not mount correctly, reinstalled door op test good"
Marie V.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 "Replaced parts, advice cust to allow unit 24 hours to reach designated temp , good frost pattern, also condenser is clear.op test ok"
Dan H.
DISHWASHER MAYTAG MDB7749SBM3 "Installed new control, user interface, harness, and door handle, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL KRFC300ESS0 "Customer complaint that unit is freezing food in upper right corner of fresh food section, fresh food section temperature at 42 degrees set to 38 degrees, unit is operating as designed"
Jeff M.
RANGE WHIRLPOOL WFE525S0HZ0 Installed the new part op tested good.
Corina B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 Replaced the RT door. Left hand door did not show up. Customer okay with not replacing it.
Gabriel P.
WASHER WHIRLPOOL WTW5000DW3 Found error code foe5 off balance f7e6 motor fault f7e7 motor unable to reach rpm f0e2 over suds ran calibration and auto test and unit was working as designed. Recommended customer to keep loads between 6 to 7 bath towels max and at least 2 tablespoons of detergent. Opt test ok.
Jason N.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Cc unit door not level, hitting the sideCustomer stated it was fine for months now the door is way off. Found unit quite off level. Installers had propped the front leveling feet on the tile flooring. Right side had slipped back off tile. Pushed unit back to sub-flooring. Leveled unit using leveling feet. Door now centered. Ran op test. Op test good."
David R.
DISHWASHER GE GDWF160R10SS "Cc unit is leaking, said a puddle was in front of unit. Turned power back on to unit. Ran normal wash. Took off kick plate. Ran and checked hoses, good. Drain hose and water line no leaks , checked from underneath unit to the garage disposal and good. Checked around the trim and the doors. Good. Checked motor and drain pump, good. Unit has been running for over 35 mins. No leaks. Let customer know, also advised using rinse aid. Op test ok"
Jeff M.
DRYER WHIRLPOOL CED9160GW1 Installed the new part op tested good.
Jason N.
DRYER WHIRLPOOL WHD560CHW0 Cc unit coils full of lintFound condenser coils packed with lint. Customer is not able to clean these coils due to the design of the unit. Disassembled unit down to condenser housing. Cleaned coils. Reassembled unit. Ran op test. Unit op test good.
Joe O.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Cc: door swings openCustomer stated once opened so far the door continues to open. Advised customer the door is functioning as designed. Advised customer on how the door cam functions. Op test ok
Joe O.
WASHER WHIRLPOOL WTW5000DW Ran auto test and calibration. Could not duplicate leak. No signs of water leak. Op test ok
Marie V.
REFRIGERATOR KITCHENAID KRSF705HPS00 Replaced all parts. Op test ok also adjusted water line on unit is was leaking when pulled unit out. Brought core for return
Brian M.
RANGE KENMORE 790.4200361 Installed board ran calibration let unit heat up OP Test Not good Tried to calibrate again still nothing Called and spoke to Frigidaire they said to replace gauges ; ordrng 2 318602800 (gauge)s
Marie V.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Cc that the unit does not make ice and cant get water on dispenser. Found reservoir frozen. Defrosted all out. Op test ok; used 2 Wr02x11330 from stock
Gabriel P.
DISHWASHER WHIRLPOOL WDT750SAKZ0 Replaced fill valve on unit ran a auto test. Opt test ok. AT
Corina B.
REFRIGERATOR WHIRLPOOL ET1RHMXKQ00 "CC that there is a clicking noise and the stopped cooling. Checked the compressor with a watt meter 8.38 amps. Used the test 13 amps. Will need a new compressor. ; ordrng 1 W10309988 (Compressor) and 1 W10843121 (Drier), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DRYER WHIRLPOOL n/a Arrived at customers driveway and customer came out and was told that they didnt need service. They fix the unit themselves. AT.
Corina B.
STACK W/D WHIRLPOOL WET4024HW0 CC that the unit scraps and shakes. Found the unit not leveled. The bracket was broken. Leveled the unit and removed the bracket. Will need a bracket. ; ordrng 1 W10882148 (Bracket)
Jason N.
REFRIGERATOR KITCHENAID KRFC704FPS04 "Cc unit door not sealing.Found Left ff door sitting low. Installed washer shim, lubricated hinge pin. Door closing and sealing properly. Op test good.; used 1 Wp487576 (Washer) from stock"
Joe O.
WASHER WHIRLPOOL WTW4816FW2 Cc: only getting hot waterFound hot and cold reversed. Swapped lines. Ran auto test and calibration. Op test ok
David R.
DRYER SAMSUNG DV45H7000EW/A2 "Cc unit drum is not moving. Took off top console, belt is good. Checked further found idler pulley and one of the back rollers broken apart. Took pics. Ordering parts; ordrng 1 DC97-16782A (Roller) and 1 DC93-00634A (Idler)"
Jason N.
REFRIGERATOR WHIRLPOOL n/a "Cc unit not coolingCustomer stated the panel is not responding, says cooling off. Turned cooling back on via UI panel. Unit fans and compressor started up. Unit starting to cool. Showed customer how to turn cooling back on. Advised customer to allow 24 hrs for unit to return to desired temps."
Marie V.
WASHER WHIRLPOOL WTW8000DW5 "Cc that the unit does not want to turn on. Confirmed, I was able to get diag, didnt get any error codes. Unit will not start any cycle. Check connection on UI and control , everything was in place, also check outlet, good. UI has corrosion. Will order controls; ordrng 1 W11200557 (Control) and 1 W11106749 (Ui)"
Corina B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Recovered refrigerant, replaced evaporator and drier, pulled 28vac w/ pump, watched, good, charged 6 oz r134a, unit cooling, pressures good, op test ok"
Gabriel P.
DRYER WHIRLPOOL WGD4950HW0 Tested unit for heat issue checked vent for blockage and was flowing air perfectly also disconnected vent hose from back of unit and and verified unit for temperature and was at 210 degrees igniter was glowing and flame turned on and was cycling for 1 minute and 30 sec. After mid cycle ignitor will glow but coils will not release gas to ignite coils will need to be replaced. AT.; ordrng 2 WPW10328463 (Coil)s
Jeff M.
DBL WALL OVEN WHIRLPOOL W0D93EC0AS0 I found the in-line fuse by the control board open replaced it with old truck stock unit tested good; used 1 WPW10545255 (Fuse) from stock
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replace main control board ice maker water line, heater, and ice maker ran test 57 ice maker harvest and test 45 ice maker fill test. Opt test ok. AT"
Dan H.
RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint that oven is not heating, confirmed, found igniter weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
Joe O.
WASHER WHIRLPOOL MVWB765FW2 "Cc: error code, not workingFound error code f6e2(communication error) f2e1(stuck key). Ui not allowing test cycle. Needs control and uiCustomer does not want to repair at this time; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
DISHWASHER MAYTAG MDB4949SKZ0 "Cc that the unit is leaking, found float switch off and also drain pump wasnt aligned. Corrected issue. Op test ok"
Marie V.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Ccthat the unit is not keeping cold. Took temp fresh food section was 47 degrees and freezer was17*. No frost pattern on fresh food section ran sep 4. No changes, used bullet piercing valve to check pressure close to 0, added R134a started s better frost pattern on freezer. Compressor is hot to the touch.Unit need sealed system work. Will need fresh food evap ,compressor and filter dryer. Cust will think about it, parts are cover through extended warranty they will have to pay just labor. ; ordrng 1 WPW10643261 (Evap) and 1 W10309988 (Compressor) and 1 WPW10143759 (Filterdryer), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
RANGE WHIRLPOOL WFG320M0BB0 "Cc unit oven temps too coldRan bake test, ignitor only drawing 2.6a. Ignitor is weak. Reapplied ignitor using truck stock part. Ran bake test to 350 degrees. Good ignition and preheat. Op test good.; used 1 12400035 (Igniter) from stock"
Jeff M.
REFRIGERATOR MAYTAG MBF2258FEZ02 The unit is not cooling theres no heat transfer compressor is running really hot. Its producing hardly any cold air needs a compressor evaporator and filter estimate only. ; ordrng 1 W10507884 (Compressor) and 1 Ship (Shipping) and 1 W10507884 (Evap)
David R.
ELEC SLIDE-IN JENN-AIR JES9750CAS02 "Replaced the front right relay. Cannot reach other relays, no slack, cannot take top off, downdraft. Might need two people or if someone can reach into tight spot. Customer requested CB come back. After replacing the one relay, the front right burner is working. Rescheduling ; schdld next appmnt for 2/3 WED !"
Jeff M.
MICROWAVE JENN-AIR JMW3430DP02 Installed the new part op tested good.
Joe O.
WASHER CROSLEY ZAW47115GW0 "Cc: not spinning the clothes out, not always startingFound error code f0e3(overload) f8e1(long fill)f2e1(stuck key). Ran auto test. Ran manual water test. Found cold valve is not opening. Needs water valve. Replaced water valve. Ran auto test and calibration. Op test ok; used 1 W11165546 (VALVE) from stock"
Jeff M.
MICROWAVE WHIRLPOOL WMH31017HS Customer is having an issue with the fencing thats pulling steam. I put the vent on high it supports the weight of a paper towel. Bye Whirlpool this is sufficient. I also remove the lightbulb she could not remove the lightbulb because they add a dab of hot glue to hold the lightbulb in place for whatever reason I told her there is no reason why we will need to be added when she put a new lightbulb in it serves zero purpose.
Brian M.
DRYER WHIRLPOOL MEDC465HW0 Installed motor OP Test Ok
Dan H.
WASHER MAYTAG MVWC415EW1 "Customer complaint that unit is not spinning properly, ran diagnostics found f0e2(oversuds) error code, unit drains and spins, suspension is good, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"
Jeff M.
WASHER WHIRLPOOL WTW5105HW0 Installed the new part op tested good.
Gabriel P.
WASHER WHIRLPOOL MVWP575GW0 Verified unit and would not run or do anything. Tested unit for voltage and control board was receiving 124V got it to diagnostics and had a f5e1 latch error code will be ordering latch and control board to replace. AH.; ordrng 1 W11411581 (Elect. Control) and 1 WPW10482836 (Latch)
Brian M.
WASHER MAYTAG MVWB835DW5 "Cc of odor and unit turning back on Found drain pump to be humming and oil all over gearcase Needs drain pump, gearcase and washplate ; ordrng 1 W10876600 (drain pump) and 1 W11455453 (Gearcase) and 1 W10902814 (washplate)"
Jeff M.
REFRIGERATOR MAYTAG MFI2570FEZ07 Customer is having an issue with things inside the refrigerator freezing I found that the temperature inside the fridge was about 42°. I looked through the previous technicians notes they replace the user interface they redid the ice container where the diverter motor is. They tested the sensors the sensors came back good the only part that has not been replaced as the main control board its possible that the board is not allowing either the damper motor to open and close properly or its not relating the right information from the sensors. Needs a new main control ; ordrng 1 W11043763 (Control)
Brian M.
WASHER MAYTAG MVW7232HW0 Cc unit not unlocking so she can fix clothes during a off balance Ran test could not duplicate the issue but connected unit to WiFi and ran updates OP Test Ok
Jason N.
MICROWAVE AMANA RSBG659P Installed h.v. Capacitor. Installed breaker switch to power unit on. Ran heat test on 30 seconds. Unit heating properly. Installed cartridge fuse. Op test good.
Gabriel P.
FREEZER WHIRLPOOL GAFZ30FDGB01 Door was replaced on unit and sealing properly as designed. Opt test ok.AT
David R.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Cc door not even with right. Tired leveling feet, tried leveling right door. Left door is still uneven with right. Will not go any higher. If anything can shim door higher. Ordering door. ; ordrng 1 W10815694 (Door) and 1 W11163783 (Closer) and 1 W11223833 (Bushing) and 1 W10691674 (Hinge)"
Brian M.
REFRIGERATOR FRIGIDAIRE FFHS2611LB Installed icemaker and bin Ran test harvest OP Test Ok
Jason N.
DISHWASHER WHIRLPOOL WDT710PAYM3 "Cc unit needs a seal that goes around rinse aid cap and unit smells when starting cycle, also doesnt dry like it should. Customer stated rinse aid cap wont go back on and its missing a seal. Found rinse aid cap does have the seal, showed customer picture on parts breakdown. Installed cap on dispenser, showed customer how to install cap. Ran diagnostics, found codes 6-2 for fill valve electrical problem, 7-1 for no heat. Ran diagnostics cycle in entirety. No codes at end, heater turned on. Unit needs control board for heater circuit. Also advised to replaced drain hose and its full of food debris which is the origination of the smell. Customer not repairing, estimate only. ; ordrng 1 WPW10545278 (Drain hose) and 1 W10479763 (Control board)"
Brian M.
WASHER WHIRLPOOL GHW9250ML0 "Cc unit making a lot of noise, And a few things have broken off and display not right Found front outer tub to be damaged due to bearings found dispenser to be broken and front door handle to be broken off, user interface not all selections lighting up Needs rear and front outer tub, dispenser drawer and cover, pulley belt, and user interface ; ordrng 1 8182070 (handle,drawer) and 1 WP8181720 (drawer) and 1 W10772618 (tub-outer) and 1 W10772607 (tub-outer) and 1 WP8181673 (gasket) and 1 WP8182080 (handle) and 1 WP8182650 (pulley) and 1 WPW10388414 (belt) and 1 8182056 (user interface)"
David R.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc Icemaker not working. Most likely from unit turning off and on every couple of mins, short circuited itself as well. All fans working, went to Icemaker error codes, E5 bad thermistor. Will need Icemaker, gave estimate to customer. Do not order parts ; ordrng 1 W11294907 (Icemaker)"
Dan H.
REFRIGERATOR KITCHENAID Kfcs22evms0 "Customer complaint that water leaks after dispenser is used, customer replaced water filter a few weeks back and did not purge the system advised customer to purge water system, if problem reoccurs customer will need quoted for a valve replacement"
Joe O.
REFRIGERATOR WHIRLPOOL GB2FHDXWS09 Installed evap fan motor. Unit is cooling. Advised customer to allow 24 hrs for temps to adjust. Op test ok
Brian M.
WASHER WHIRLPOOL WTW5000DW3 Cc of leak Found leak coming from aftermarket drain hose not installed properly Fixed drain hose OP Test Ok
Gabriel P.
REFRIGERATOR WHIRLPOOL GSF26C4EXT02 "Replace valve,and pad but pad color was wrong customer didnt seeing to care about color,opt test ok ; ordrng 1 WPW10370593 (Pad biscuit)"
Jason N.
WASHER DUET WHIRLPOOL WFW92HEFW0 "Cc unit codes f1e1, cannot reset.Ran diagnostics, confirmed f1e1 for ACU error. Replaced ACU using customer supplied pre Id part. Ran auto test, op test no good, unit still faults f1e1 at beginning Of cycle. Checked power in to unit at outlet, and input and output of IF filter. All checked good at 119v, correct polarity. Disconnected outputs from control 1 at a time and reset unit. Found J14 dispenser motor and switch causing ACU to fault. Dispenser switch reading open. Unit needs dispenser switch assembly. ; ordrng 1 WPW10352973 (Dispenser switch)"
Gabriel P.
REFRIGERATOR GE PFE29PSDASS Verified unit for no cooling issue found compressor not turning on found amp on 3.75 amp it is a lock rotor compressor it will need compressor customer will not fix and they will not go forward estimate they are aware of how expensive it will cost AT
Joe O.
WASHER MAYTAG MVWB835DW1 "Cc: loud during spinFound bearings extremely loud in hand spin. Entered diagnostics found error f3e2(inlet water temperature fault) f9e2(water ring detected). Pressure hose not kinked, bent or clogged. Unit drain has good flow, not restricted. Needs gear case and water valve; ordrng 1 W11455453 (Gear case) and 1 W11165546 (valve)"
Jeff M.
REFRIGERATOR KITCHENAID JFC2290VPF1 icemaker is receiving power and needs a new icemaker. I tried calling the number provided it went to voicemail no one picked up est only ; ordrng 1 D7824706Q (Ice maker) and 1 Ship (Shipping)
Dan H.
RANGE JENN-AIR JGRP436HL00 "Customer complaint of humming/buzzing noise when baking and middle burner is not lighting, found igniter cracked , started bake for 350 degrees, no unusual noises heard, unit needs new igniter ; ordrng 1 W11238758 (Igniter)"