"Cc leaking under in middle. Found gaskets for brackets for 3 rack were stuck on the old cabinet after replacement. Found them and correct placement on brackets. Ran, unit is good. No leaks. Adjusted feet 15 notches up. . Op Test Ok"

"Replaced control panel. Good, reset time. Good. Op Test Ok."

"CC that the cooktop light. Confirmed. Found error code f3e0. F 3e0 Oven sensor opened Oven sensor shorted Bake/Broil range over temperature Clean range over temperature. Checked the sensor 1080 ohms, bake and broil good. Will need a control. Cust is installing part. Advised cust if there is a core we will pick up or they can mail it back. ; ordrng 1 W11544349 (Control), used 1 SHIPPING (shipping and handling) from stock"

CC that the unit will not finish a cycle. Confirmed. Found the drain pump humming. Replaced the drain pump from surplus t/s. Started a rinse and spin. Opt test ok ; ordrng 1 WPW10581874 (Drain pump)

"Cc unit code f2e1 displays and fan is making a loud noise when running a bake cycleRan bake test cycle, confirmed cooling fan is very loud, will need replaced. Verified fault code f2e1 for keypad disconnected. Keypad (8300550) is discontinued. Unable to repair unit."

Cc: simmer not workingAttempted to adjust simmer on center burner. Could not get unit to adjust. Needs valve and burner headBurner head out of stock. Office to reschedule ; ordrng 1 W11246817 (valve-brnr) and 1 W10811599 (burnr-head)

Replaced tub and lower components Ran test cycle OP Test Ok

"Replaced main boards, ui and temp sensors tested unit by preheating to 350* both ovens opt test ok."

Complaint of to warm Found unit to be at normal operation Could not duplicate an issue

"Cc: convect fan not functioning, whining noiseRan test convect bake. Convect fan is functioning. Cooing fan is functioning. No abnormal noises p. Advised customer if noise comes back to try to get video to possibly assist. Unit functioning as designed. Op test ok"

"Cc unit broke the belt, verified and belt is off the pulley, and pulley spline is broken, replaced cam and belt ran diagnostics and F0E5 for off balance load ran test cycle good operation let customer know about the off balance load and advise no to over load the unit as the same thing can happened again, opt test ok"

"Replace door,opt test ok"

Unit in garage for now. Riser is good. Old riser was broken from unit being dropped on delivery. Replaced feet. Good. Op Test Ok.

"Cc unit not making ice, ice build up in bin. Found icemaker not cycling correctly, double filling causing water to run out. Ordering icemaker.; ordrng 1 D7824706Q (Icemaker), used 1 SHIPPING (shipping and handling) from stock"

CC that the unit valve is loud when dispensing water. Confirmed. Shut off valve is good. Will need a valve ; ordrng 1 W11482383 (Valve)

"Customer complaint that unit is not making ice, confirmed, ice maker is working valve is working, found service bulletin saying to reset control, reset control advised customer to monitor"

"Customer complaint that unit is freezing food in fresh food section, fresh food section temperature at 32 degrees , freezer section -14 degrees, unit needs new thermostat ; ordrng 1 5303305486 (Tstat), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that lower oven is not maintaining temperature, customer started bake for 375 degrees, oven heated up to 375 degrees, then dropped to 345 degrees and stayed, adjusted temperature offset, temperature is within range, op test good"

Cc unit fan turns on by itselfCustomer showed popCustomer stated the unit fan will turn on by itself when cooking on the range below. Pointed customer to the use and care guide regarding automatic cooling fan turn on when unit detects heat while using a cooktop below. Unit is working as designed.

"Customer complaint that unit is leaking, confirmed, found fill hose popped out of fill cup, reinstalled, op test good"

"Customer complaint that unit is not starting, confirmed, found capacitor exploded, installed new capacitor , unit spins now but thats all it will do, Installed new control, op test good ; used 1 W11395618 (CAPACITOR) from stock"

Cc that unit was filling up the bottom of freezer with water. Verified and drain tube is clogged up so cleared out the p trap on back which was clogged up and steamed out all the ice by evaporator opt test ok.

"Cc: not making iceCustomer stated unit was not making ice, started making ice prior to arrival. Found temps in freezer at 2 degrees, ff at 39 degrees. Cycled ice maker, rakes sticking. Replaced ice maker. Cycled. Op test ok"

Installed slides OP Test Ok

"CC that they replaced the garbage disposal and forgot to knock out the hole. Dishwasher over filled and would not work. Started a cycle field started washing. Advised cust here is a float switch reading water in the pan, now has evaporated out. Opt test ok."

"Cc that temps are off again, verified and ran bake test to 350 with 2 different oven temps probe inside (one of left one on the right) and with my infrared thermometer, unit reached 350 and both probes reading, right side361 and left side 365, and with infrared 373, let the unit cycle 4 times and flame goes off around 362 on right probe and 366 on the left and comes back on when around 338 on right and 342 on left, spoke to BJ and he said temps are good and to advise the customer that I ran test with 2 different accurate probes and bot are reading around the same temperature, and advise o calibrated more if the customer wants it hotter than that, calibrated unit to +20 and ran bake to 350. temps on left probe 369 and temp on right 365 flame goes off, when temp around 345 on both probes flame comes back on, at this time unit is working properly and heating up to temperature set, advise customer to bake a batch of cookies but to make sure that she let the oven preheat for an extra 10 to 20 minutes since the unit looses temperature when the door is open. And if temps are still off to give us a call and well take another look, Opt test ok"

"Cc: not drainingChecked voltage at pump, only receiving 20v. Checked voltage at control, still not getting 120v. Needs controlAdvised customer of supply line leak(took pic) leaking at crimp on stainless line.Customer does not want to repair at this time; ordrng 1 W11225084 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Cc of noise Found noise to be a vibration Adjusted fridge noise stopped

"Cc that the unit is not agitating or spinning. Ran diag found error code F7e1 speed sensor fault , f7e7 motor unable to reach target rpm. Found belt off and cam was broken. Replaced cam. Tested unit. Pass. Ran calibration. Op test ok; used 1 W10721967 (PULLEY) from stock"

"Customer complaint that timer is not moving, timer motor is not running, timer motor is receiving 120vac , unit needs new timer; ordrng 1 WPW10185992 (Timer)"

"Customer complaint that unit is leaking, confirmed, found pin hole leak in water line, removed leaking portion of line and reinstalled, op test good"

I try alot of different things to make rattling sound go away and still makes it also spoke to bj and he said replace blower and use duct tape around venting did that and still rattling senio tech advise for a second set of eyes ; schdld next appmnt for 12/27 TUE !

"Customer complaint that unit is not starting, confirmed, no buttons on user interface responding, reset control, buttons working now, started normal dry cycle, unit started and heated, op test good"

"Cc unit not coolingCustomer stated unit cooling for a day then stopped again. Checked pressures, low order reading 0 psi, high side reading 220psi. No frost pattern on evaporator, possible restriction in system. Recovered refrigerant, purged system with nitrogen on both high and low sides. Pulled vacuum on system to 28 in/hg. Recharged system with 4.27oz of r134a. Low side stable at 2 psi. Good frost pattern starting on evaporator. Advised customer to allow 24 hrs for unit to return to desired temperatures."

"Replaced heater. Ran diagnostics, heater turned on at end. Advised customer of using rinse aid and heated dry option for Maximum heat time to unit and best drying for unit. Op Test Ok ."

"CC that the cap is not going on, cubes are a different size. Confirmed. Found the cap threads worn. Will need a new cap. Found the drain slow. Drain hose is kinked. Advised cust have a plumber install a new drain hose. Cust can install part ; ordrng 1 W11023835 (Drain cap)"

Replaced diverter tested unit and no more leaks opt test ok.

Cc unit not cooling Found unit running and cooling properly at this time Advised it may be a control issue quoted ; ordrng 1 WR55X10956 (control board asm) and 1 SHIPPING (shipping and handling)

"Cc unit lock key is displayed. Advised customer to lock/unlock hold start button for 3 secs. Good. Tested bake, 350. Good. Op Test Ok"

"Customer complaint that unit is not starting, ran diagnostics no error codes found, started normal wash cycle, unit filled and began washing, unit drains and spins, unit is operating as designed"

"Cc unit not unlocking some times, verified and ran diagnostics and found code F1E2 for motor control issues,f7e6 for motor issues and f1e1 for main control issues, ran tech sheet test and capacitor out of range and control status LED on solid. Ordering control and capacitor.; ordrng 1 W11170317 (cntrl-elec) and 1 W11428524 (Capacitor)"

Cc: not drainingFound punch left in garbage disposal. Knocked out punch. Canceled cycled. Unit draining. Op test ok

"Cc unit clicking while agitatingRan diagnostics, no codes stored. Ran auto test cycle, heard slightly clicking noise during agitation. Found several coins stuck in the side of the washplate. Removed and retested. No abnormal noise, all functions passed. Op test good."

"CC that the unit will not come back up and is locked. Confirmed. Door is locked. Removed back panel, checked wires and switches. Plugged back in started working. Opt test ok"

"Found poor gas pressure giving estimate on regulator customer will not fix; ordrng 1 WP7501P232-60 (Valve), used 1 SHIPPING (shipping and handling) from stock"

Cc that unit was not starting. Verified and you would push the start button button could not feel it clicking so unplugged unit and removed switch and reinstalled tested unit again and it start up every time had the customer test it herself and it was functioning and should looks like the switch was not on properly causing it not to start opt test ok. Also recommended customer to switch her vent to a semi rigid or a rigid vent customer has a foil one installed.

Ran unit no leak Call whirlpool they said for customer to show pictures of inside unit when is leaking to see if it has lots of suds cause it seems to be leaking after and hour but not from beginning 7735320576 spoke to tj I also spoke to bj but we cant figure out what it could be

"Cc unit making noise, verified and loud noise coming from the blower area, took apart and noticed wheel is cracked, and unit has no legs installed causing the cabinet to bowed in and wheel grinding, unit needs legs and wheel.; ordrng 4 W11444912 (Leveling feet)s and 1 WP697772 (blower wheel)"

"Replaced icemaker, did test. Twist and called for water. Good. Op Test Ok"

"CC that the unit is running a long time. Fz 0* ff 37*-40*. No food in freezer and not a lot in ff. The evaporator cover is good. Unit was in a defrost, when arriving. Waited until it came out of a defrost, noises are normal. Working as designed. Opt test ok."

Installed harness could not test due to outlet not fixed yet

"Installed magnetron. Ran heat test with water for 1 min. Water hot at the end, no unusual smells from unit. Op test good."

Installed switch. Op test ok

Cc that unit was not agitating it was skipping to the rinse and spin. Ran diagnostics and no error codes tried doing a manual agitation and and spin and it wouldnt looked underneath and everything looked good but did notice that the shifter plug was a little loose and cam was not locked in place all the way so I secured the plug correctly and cam locked in place tested unit in a auto test and passed also had customer fill unit with clothes to test it and it started filling and washing as should opt test ok.

"Cc unit clicking and not finishing cyclesRan diagnostics, found code 9 for lid lock redundancy. Lid lock is not functional, will need lid lock service kit. ; ordrng 1 WH08X32697 (Lid lock kit)"

"Customer complaint of noise, entered service mode, turned on air damper, evaporator fan, compressor, condenser fan and defrost heater , no unusual noises heard, unit is operating as designed"

"Replaced contend latch, ran auto test and opt test ok took core for return"

"CC that the right door is sagging, ice makers are not working. Confirmed. Upper ice maker is working. Right door sagging and freezer ice maker not working. Removed the door checked the door for cracks, no visible cracks. Will need a hinge. Lower ice maker cycled no water coming out, checked the fill tube no sign of a frozen tube. The ui lights are dim. Will need a new valve, hinge, ui, and control. ; ordrng 1 W11167119 (Hinge) and 1 W10865826 (Valve) and 1 W11129435 (Valve) and 1 W11238340 (Fill tube) and 1 W11387384 (Ui) and 1 WPW10675033 (Main control)"

Replaced latch OP Test Ok

"Cc: gasket falling off, drawer fallingFound gasket not seated correctly, reseated gasket. Found deli drawer falling. Checked holder. Found holder cracked. Advised customer warranty does not cover shelving. ; ordrng 1 W10861519 (holder)"

Found issue with high side it needs the magnetron capacitor and diode ordering but magnetron is out of stock office reach customer when part is found pls ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W11391712 (Magnetron)

"Replaced icemaker. Cycled power to use. Let unit run test 59, then ran test and called for water. Fans are good, sensor to icemaker good. Give time for ice to drop. Op Test Ok"

"Cc that the unit is freezing food in fresh food section and that the ice maker gets a ball of ice every so often. Verify damper is missing a part in it. Also will need water valve. Cust does not wants to do water valve also will see if cam get the part and install himself. Cust will call us back if they want to continue. ; ordrng 1 WR13X10988 (Damper) and 1 WR57X33326 (Valve), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the unit is not working now but it left the detergent at the bottom and lately was not drying. Also not draining the water out, and that theres a smell like plastic. Confirmed unit not working also the smell comes from board. Took panel off and found that wires to unit are burned and control it also has a burn in it. Showed cust. Leaning more towards buying new. ; ordrng 1 W10482988 (Control) and 1 WPW10612062 (Harness), used 1 SHIPPING (shipping and handling) from stock"

"When arrived trying to find part. Maintenance guys showed me some parts but not the latch I need. Called office. I have to reschedule, ; ordrng 1 WP3355806 (Latch)"

"Cc that unit stopped at spin and light is flashing. When arrived it was same way . Like if it was paused. Press start unit finished cycled. Ran diag, no error codes. Asked cust if had off balance they said yes a comforter. Explain if goes off balance unit will not finish the cycle . Next step is rearrange clothes and ran rinse and spin for continue the cycle by pressing start. Ran calibration and verify unit underneath. All good. Verify latch is good as well. Explain cust if this keeps happening , recommended replacing control. ; ordrng 1 W11116590 (Control), used 1 SHIPPING (shipping and handling) from stock"

"Installed new glass cooktop, op test good"

"Replaced hinge and switch, opt test ok"

Cc: squealingFound rollers squealing and worn. Needs dryer repair kit. Installed dryer repair kit. Tested. Op test ok ; used 1 4392067 (DRYER REPAIR KIT) from stock

Part was damaged in transit ; ordrng 1 W11120971 (cooktop)

Replaced the harness. Ran a calibration. Started a quick wash. Opt test ok

"Wrong part sent out, wrong part number put in for UI control, received UI console. Reordering the UI control board ; ordrng 1 WD21X32003 (UI control board)"

"Replaced springs, link, defflector , gasket, vent and dispenser. Tested unit. No leaks. Door now is good not dropping. Showed cust. Op test ok"

"Cc unit display not working, unit not coolingFound display board lighting up when pressing any button. Unit will need main control board replaced. ; ordrng 1 WPW10312695 (Main control)"

"Cc that the unit was shaking a lot amd now does not wants to operate. Confirmed. Unit goes from sense to done. Heard motor spinning. Tilted unit found cover had come off unit, also belt was off and theres oil on parts. Gearcase is leaking. Unit will need gearcase, can, shifter, motor, actuator, impeller and belt. Office will contact once they have eta on the part; ordrng 1 W11510461 (Wash plate) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11026785 (Motor) and 1 W11239857 (Belt)"

"Cc unit not working/making noiseRan diagnostics, no codes stored. Ran auto test cycle, found washplate spinning in spin cycle, drive hub is worn. Replaced drive hub using truck stock part. Reran auto test and calibration. All functions passed, op test good. ; used 1 W10528947 (HUB) from stock"

"Cc unit not cooling Found no airflow to either section. Evaporator cover is frosted over. Pulled evaporator cover, checked bimetal continuity, reading closed. Ran force defrost, heater did not turn on. Checked heater resistance, heater is reading open. Unit needs defrost heater element replaced. ; ordrng 1 5303918255 (Defrost heater)"

"CC that there is a fault code of uL. Confirmed. Found the bearings are worn. Will need the bearings, rps sensor, did advised cust if the basket is seized to the bearings would need to order additional parts. Cust does not want to repair. ; ordrng 1 W10435302 (Bearings) and 1 WPW10178988 (Rps sensor), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit not cooling verified and unit pulling 0.54 amps, unit has low refrigerant, pressure tested with nitrogen to check for leaks before ordering parts and no leaks detected, unit under 60 months for cfc parts and labor, ordering compressor and evap.; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 2 WPW10143759 (dryer)s"

"Cc: not powering onCustomer stated unit was turning itself on intermittently, then stopped working all together. Cycled power to unit. Found ui powered back up. Needs controlCustomer does not want to repair at this time ; ordrng 1 WD21X26186 (Control), used 1 SHIPPING (shipping and handling) from stock"

Cc: not heatingFound unit is receiving proper power. Tested voltage out from control. Not getting proper power to elements. Needs controlClock shows discontinued ; ordrng 1 74001404 (clock(discontinued))

"Found ignitor open replace,opt test ok"

"Cc unit is not draining. Confirmed, press cancel and heard a pressure going at the sink. Found plug for disposal was clogged up with debris. Corrected issue. Ran diag,. Pass. Op test ok"

"When arrived cust verify door, but when removed plastic cover we found 2 dents on door. Took pics. Reordering door. ; ordrng 1 W11360697 (Door)"

Cc that unit smells like gas. Confirmed. Found ignitor has shorted to ground. Replaced ignitor tested several times. Op test ok

Cc of door not unlocking Found unit to have clogged drain filter Removed clog OP Test Ok

Cc of fluctuations of temp In both upper and lower oven Found possibly the control not sensing properly Advised on control and temp probes ; ordrng 2 WP7430P044-60 (Oven sensor)s and 1 W11594156 (Control)

Replaced tub tested unit to make sure there were no leaks opt test ok.

Replaced control and UI. Ran test 51/52. All components working. Good. Op Test Ok.

"Cc unit oven not working properlyCustomer stated the convect bake is not working properly. Ran convect bake test to 350 degrees. Unit preheated properly, convect fan is turning on. Recorded average temperature of 338 degrees. Calibrated temperature +10 degrees. Advised customer that use and cage guide recommends setting rack positions at 2 and 5 for best results for convect bake. Unit is working as designed. Op test good."

Installed control board. Op test good.

"Cc unit not dispensing or making icePulled ice container, found 2 large ice chunks of fused ice, removed. Ran manual ice maker cycle test, ice maker cycled properly and filled with water. Reinstalled ice container and ran ice dispense test. Ice dispense test good. Op test good."

"Replaced the ui and main control kit. Brought core back for return. Steamed out the ice bin, bin would not come out. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that unit is not working, found unit in continuous drain, canceled, unit stopped, ran diagnostics no error codes found, started normal wash cycle, unit filled and began washing, unit is operating as designed"

Replaced door. Op test ok took pics before and after

"Replace timer, then ran 10 minutes time dry and it pass opt test ok"

Installed control and harness. Defrosted. Advised customer to allow 24 hours for temps to adjust. Op test ok

Cc: not advancing past washFound error codes f8e1(long fill). Found no hot water coming from unit. Found hot water shut off to unit. Turned on hot water. Ran auto test and calibration. Op test ok

"Cc unit leaking from the left cornerCustomer stated shes finding s small puddle from the front of the unit to the front left corner at the end of the cycle. Checked bellow, no tears, sealing properly. Pulled cover and ran wash test. Canceled and drain unit. Ran rinse and spin cycle. No presence of water anywhere inside or outside of unit. Unable to duplicate leak concern at this time."

Cc unit not spinning properly. found unit to have leaking oil and tub not spinning free needs gearcase and slider ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (slider) and 1 SHIPPING (shipping and handling)