Service History 801 | Freds Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Lorain, Ohio 44052

Angel

Job Details: 03/24/2022

Cc that unit is not cold enough. Took temperatures and freezer was at 1* and ff section was at 31* explained to customer that the temperature are perfect and cold enough for the ff section. He said he wanted ice in his drinks. Explained to him that unit is working as designed and can not do anything else for temperature wise in the ff section he has it running at max temperature. Unit is working as designed nothing wrong with unit customer just likes icicles in his drinks. Opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Mayfield, Ohio 44143

Joe O

Job Details: 03/23/2022

Cc: upper rack not sliding correctlyFound upper rack adjuster not seated correctly. Adjusted rack adjuster. Op test okCustomer showed pop

We serviced a

MAYTAG DRYER

Model SDE305DAYW

Near Painesville, Ohio 44077

Dan

Job Details: 03/23/2022

"Customer complaint that unit is taking too long to dry, started normal dry cycle, unit heated, minimal airflow out of unit, found blower wheel stripped, unit needs new blower wheel; ordrng 1 56000 (Blower), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC4

Near Bay Village, Ohio 44140

Angel

Job Details: 03/23/2022

Cc that unit was not letting her pick different cycles and sometimes would stop mid cycle. Customer started washer and it started normal which it wasnt doing. So i ran diagnostics and found a error code F5E1 for the latch. I ran some tests and unit worked as should also checked all connections and good as well. When i went to try again it started having the problem unit was sensing that the door was open so it would not let you choose cycles will need latch. Replaced latch tested unit. Opt test ok ; used 1 W10810403 (LID LATCH) from stock

We serviced a

JENN-AIR RANGE

Model JGS1450DP0

Near Eastlake, Ohio 44095

Corina H

Job Details: 03/23/2022

"Replaced the dsi board. Opt test ng. Called t/l f1e1 no code for it, F9e1 miswired. Went into options and clock, turned on demo and sabbath mode and turned them off. Error code came back. Will need to replace the control and oven sensor, next step would be the main harness ; ordrng 1 W10911847 (Harness) and 1 W10833885 (Sensor) and 1 W10911397 (Ui) and 1 W11025616 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cleveland, Ohio 44106

Corina H

Job Details: 03/23/2022

"CC that the unit is not working. Found the drain hose on the ground. Raised the drain hose to the utility sink, secured the drain hose. Started a cycle with clothes, filled and started washing. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Opt test ok"

We serviced a

MAYTAG WASHER

Model MHW8630HW2

Near Avon, Ohio 44011

Gabriel P

Job Details: 03/23/2022

"Replace valve,opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS22QAAL10

Near Chardon, Ohio 44024

Brian M

Job Details: 03/23/2022

Installed icemaker OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

JENN-AIR RANGE

Model JDS9860BDW

Near Painesville, Ohio 44077

Jason N

Job Details: 03/23/2022

"Installed main control, ran bake test to 350 degrees. Let cycle several times. Temped oven, actual temperate 348 degrees. Op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Brooklyn, Ohio 44144

Manny

Job Details: 03/23/2022

"Per notes the unit is not spinning, ran diagnostics and no error codes, set unit into composite activation set unit to low speed spin, unit spinning, set unit to medium speed spin, unit spinning, set unit to high speed spin unit spinning, ran diagnostics and calibration, unit is working as designed. Opt test ok"

We serviced a

MAYTAG WASHER

Model MVWB766FW

Near Lyndhurst, Ohio 44124

Joe O

Job Details: 03/23/2022

"Cc: unit stops mid cycle, not completing cyclesFound error codes f5e1(lid switch fault-lid is up). Ran normal cycle. Unit shut off. Found unit is connected to a non grounded outlet. Advised customer outlet needs to be grounded. Needs lid switch. Replaced lid switch. Ran auto test and calibration. Op test ok; used 1 W10810403 (LID LATCH) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Newbury, Ohio 44065

Brian M

Job Details: 03/23/2022

Installed ui and control Ran auto test and calibration OP Test Ok

We serviced a

KENMORE WASHER

Model 11025102310

Near Hiram, Ohio 44234

Brian M

Job Details: 03/23/2022

Cc unit not spinning Found gearcase seized in place Needs gearcase washplate and clutch ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (drive pulley) and 1 WPW10582914 (washplate)

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958FEZ03

Near Streetsboro, Ohio 44241

Brian M

Job Details: 03/23/2022

Cc unit frosted up in freezer Could not find root of cause customer had freezer cleaned out Drawer rolling smoothly and sealing

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Painesville, Ohio 44077

Dan

Job Details: 03/23/2022

"Customer complaint that unit is randomly not starting, ran diagnostics found f5e1(lid switch fault, lid is up), f0e3(over loaded), and f2e1(stuck key) error codes, user interface test passed, started normal wash cycle, lid locked unit filled and began washing, repeated several times with same results, unable to duplicate the problem , unit is operating as designed"

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Westlake, Ohio 44145

Angel

Job Details: 03/23/2022

"Cc that unit will not start or heat. Confirmed tried to start dryer once and it did but after that it would not start. Had to take apart unit which its a stacked unit and a dryer with compressor and evaporator got to all the components and checked all thermistors and were good checked the motor plug and one of the wires were not sitting properly pushed it and it snapped in tested dryer before assembling and started working, also cleaned interior of dryer Assembled dryer tested a couple of times and its working as should and heating as well now. Opt test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Cleveland, Ohio 44114

Corina H

Job Details: 03/23/2022

"CC that the unit is not cooling. Confirmed. Found the compressor not running. 8 amps when starting at stays at 8 amps. Will need a new compressor. There is a lot of rips in the linoleum flooring, took pictures. Office to reschedule appointment ; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Stub) and 1 W11504416 (Lokring) and 1 W11504431 (Lokring) and 1 W11504415 (Lokring), tckt not sent, faulty send-to target"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Mentor, Ohio 44060

Dan

Job Details: 03/23/2022

"Customer complaint that unit cancels at rinse cycle, ran diagnostics no error codes found, ran rinse and spin cycle, unit filled agitated and began spinning, ran recalibration cycle, unable to duplicate the problem , unit is operating as designed"

We serviced a

SAMSUNG DRYER

Model DV220AEW/XAA

Near Cleveland Heights, Ohio 44118

Joe O

Job Details: 03/23/2022

"Cc: not heatingCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard?associated with this type of vent hose and advised cust to replace with a semi?rigid metal hose to?prevent fire hazard. Found element open. Needs heating element. Customer does not want to repair at this time ; ordrng 1 DC97-14486A (Heating element), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB

Near North Royalton, Ohio 44133

Manny

Job Details: 03/23/2022

"Property manager was in a meeting when I arrived, receptionist told me hell be down in 10 mins wait 12 mins, Chris cam down he didnt knew which room the unit was in, went to 3 different rooms trying to locate the unit finally he when to his office and located the unit, when he was done explaining the issue with the unit I asked if he had any type of warranty on the units he stated that they have a service contract until next year, I tried running entitlement and doesnt show warrantyt ; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Painesville, Ohio 44077

Dan

Job Details: 03/23/2022

"Customer complaint that unit is not cooling, fresh food section temperature at 64 degrees, freezer section temperature at 14 degrees, found evaporator frozen solid, found connection to defrost heater pulled out of plug, unable to reinsert, defrost heater is receiving 120vac , unit needs new harness, part is out of stock so not scheduling return appointment ; ordrng 1 W11581973 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Westlake, Ohio 44145

Angel

Job Details: 03/23/2022

Cc that unit is dispensing warm water. Asked customer if the first cup is cold and than warm after the first one. Explained to customer and showed them the small coil of water line the unit has and after the first cup the water will get warm they would have to wait a couple of hours for water to get cool. If not they will have to use ice. Unit working as designed. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Rocky River, Ohio 44116

Corina H

Job Details: 03/23/2022

"CC that the clean lights flashes. Confirmed. The clean light flashes 2xs. Ui does not respond. Unplugged the unit, checked the connections, good. Has 120 volts coming to the control. Will need a new ui and control. Office will need to reschedule. Parts are covered under warranty. Cust will send receipt over once they find it. ; ordrng 1 W11459348 (Ui) and 1 W11305303 (Control)"

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Broadview Heights, Ohio 44147

Manny

Job Details: 03/23/2022

"Cc unit not drying properly and sometimes turns on, on its own, ran cycle good operation, unit has wrinkles prevent on which is turning the unit on after cycle finish to prevent the clothing from wrinkles, ran diagnostics and no error codes, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Avon, Ohio 44011

Gabriel P

Job Details: 03/23/2022

I was going to re charge it but still having done one in my own I need some one to watch me do it to make sure Im doing it correctly spoke to bj he advise to have someone with me requesting two techs ; ordrng 2 W10843121 (Filter dryer)s and 1 TJAF1200 (1/4 tube)

We serviced a

JENN-AIR DISHWASHER

Model JDB6510AWP

Near Beachwood, Ohio 44122

Jason N

Job Details: 03/23/2022

"Cc unit not advancing cycles in normal or heavy modesCustom stated she has to manually advance timer to get unit to complete cycle if she using normal or heavy modes. Unit needs timer module. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WP99002206 (Timer)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Grafton, Ohio 44044

Marie V

Job Details: 03/23/2022

"Cc that the unit shakes too much when is sensing and spinning. Cust added clothes to unit and started a normal cycle. Unit started shaking, I stopped unit and rearrange the clothes, explain cust that unit will need enough clothes in the drum to be even when running. That will eliminate shaking on unit. Pass. Stared a drain and spin. Pass. Leveled unit. Op test ok"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Lakewood, Ohio 44107

Gabriel P

Job Details: 03/23/2022

"Replace parts,and still not agitating correctly we have the side to replace gearcase and agitator ; ordrng 1 W11454738 (Gearcase) and 1 W11480892 (Agitator) and 1 W11561052 (Agitator) and 1 W11418231 (Agitator) and 1 W10772621 (Bolt)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Elyria, Ohio 44035

Marie V

Job Details: 03/23/2022

"Cc that thE unit will not start, tried yesterday and it worked, ran diag, no error codes, ran auto test, pass. Explain cust load size, time of cycles and what to do when is off balance. Also cust started a normal cycle and it worked good. For now unit is working as designed. Op test ok."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Bedford Heights, Ohio 44146

Jason N

Job Details: 03/23/2022

"Cc unit will not start a cycle Customer stated the unit will only beep at him when he hits the start cycle button. Confirmed, unit is not recognizing lid is in down position. Unit needs lid latch assembly. Replaced using truck stock part. Started wash cycle, all functions normal. Op test good.; used 1 W10810403 (LID LATCH) from stock"

We serviced a

GE WASHER

Model GUD27GSPM1DG

Near Cleveland, Ohio 44113

Gabriel P

Job Details: 03/23/2022

"Replace panel ,timer,knob,and switches,opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Oberlin, Ohio 44074

Marie V

Job Details: 03/23/2022

"Cc that the unit shakes a lot. Ran diag, no error codes. Legs on unit was all the way up. Corrected . Ran auto test and calibration, pass, started a load of jeans got them wet and ran drain and spin. Pass. Showed cust that the shaking is doing at that moment is normal. Explain the way that the dampers works, unit finished and checked the load, evenly distributed. Op test ok."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Cleveland Heights, Ohio 44106

Joe O

Job Details: 03/23/2022

"Cc: not cycling, not washingFound sump receiving proper power, not washing. Needs sump assembly. Replaced sump assembly. Ran test cycle. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock"

We serviced a

MAYTAG OTR MICROWAVE

Model MMV1174FW3

Near Kent, Ohio 44240

Brian M

Job Details: 03/23/2022

"Cc of noise Found noise to be coming from blower fan motor is weak and whining ; ordrng 1 W11441128 (Fan), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Bedford, Ohio 44146

Jason N

Job Details: 03/23/2022

"Cc unit not finishing cyclesRan diagnostics, no codes stored. Ran auto test cycle, unit ended cycle before agitation step. Ran manual agitation, unit agitated for 2 seconds then unit control shut down again. Replaced main control using truck stock part. Reran auto test cycle, cycle completed, all functions passed. Op test good. ; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF997SDDM00

Near Bedford, Ohio 44146

Jason N

Job Details: 03/23/2022

"Cc unit not coolingCustomer stated he had someone out to replace thermistors, did not remedy the issue. Unit was unplugged when arrived. Plugged in unit, compressor running, test port was already installed on process stub. Hookup gauges, good pressure on low side at 5 psi, frost pattern starting on ff evaporator. Ran diagnostics. All thermistors except pantry displayed passed. Noticed pantry UI not working, checked board, board corroded and shorted. Unplugged. Advised customer he would need a new pantry UI to ensure unit functions stayed running stable. Not repairing at this time, estimate only. ; ordrng 1 WPW10565996 (Control pantry)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Brecksville, Ohio 44141

Manny

Job Details: 03/23/2022

"Cc unit door not leveled, and a humming noise every so often coming from the back, and door is dented, took pic of the dent on door but told him that no much I can do about the dent but to call wpl and see if the replaced the door, leveled the unit and heard ice alert valve activating but unit is not hook up to water, turned off ice maker since customer stated the unit is not hook to water. Customer is getting in contact with wpl to see if they replaced the dented door, and will let us know if they do"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Maple Heights, Ohio 44137

Manny

Job Details: 03/23/2022

"Cc unit RC door not closing properly, lubricated mullion and receptor door closes, noticed FC door not closed all the way tried pushing it in and it wont close removed door and found ice buildup on rails, cleared ice from rails opt test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near North Olmsted, Ohio 44070

Gabriel P

Job Details: 03/23/2022

"Replace heater took pic of bad heater,opt test ok"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Strongsville, Ohio 44149

Marie V

Job Details: 03/23/2022

Replaced panel. Op test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Cleveland Heights, Ohio 44106

Joe O

Job Details: 03/23/2022

"Installed ui, and housing. Tested. Op test ok"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Westlake, Ohio 44145

Angel

Job Details: 03/23/2022

"Cc that unit will not finish cycle or it would just repeat the cycle over and over again. Ran diagnostics and found error code F8E1 no fill, long fill tested the water in diagnostics and it was good noticed that the drain hose was real long and was shoved inside the drain pipe about a foot removed drain hose and fixed issue by reducing the drain hoses length and rerouting it and only put it 4 inches into the drain pipe. Tested unit in a normal wash and started washing cancelled it and did the rinse/spin because he wanted to make sure it would finish the cycle and it passed. Unit working as designed now. Opt test ok."

We serviced a

WHIRLPOOL ICEMAKER

Model WRT518SZFM00

Near Rocky River, Ohio 44116

Angel

Job Details: 03/23/2022

Cc that unit is not making ice. Checked temperatures and freezer was at 3* and ff section at 35*. Ice maker bin had some ice but not to many and they were hollow ran ice maker to test and would not receive water checked voltage to ice maker and was good also when calling for water. Checked water line on back and found that the fitting that they have the rubber piece is restricting the water from coming in fixed issue with rubber seal on line tested and ice maker is receiving water as should now. Also saw that they connected the water line to the hot water line instead of the cold water. Recommended the customer to get that changed out to avoid further issues with ice maker. Opt test ok.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Garfield Heights, Ohio 44125

Jason N

Job Details: 03/23/2022

"Cc unit stopped agitating and spinningRan diagnostics, found codes f2e1 for stuck key and f7e1 for basket speed fault. Ran auto test, unit motor only humming in agitation and spin. Actuator checked good. Found run capacitor open. Replaced using misc. truck stock part. Reran auto test, all functions passed. Op test good. ; used 1 W11158830 (Capacitor) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Chardon, Ohio 44024

Dan

Job Details: 03/23/2022

"Installed new drain pump and hose, op test good"

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Cleveland, Ohio 44102

Corina H

Job Details: 03/23/2022

"Cust is tax exempt. CC that the clothes come out wet. Confirmed. Ran diag F7E6 MOTOR FAULT. Found oil leaking from the gearcase. There are wires broken underneath. Checked the shifter at the control 0 volts at j16 1-2 to replace the control. Will need a gearcase, cam, motor, belt, capacitor, shifter, wire harness and control. Cust is calling whirlpool due to it being outside of the warranty. ; ordrng 1 W11368855 (Control) and 1 W11159068 (Gearcase) and 1 W11212745 (Shifter) and 1 W11213879 (Belt) and 1 W10721967 (Cam) and 1 W11227944 (Capacitor) and 1 W11222082 (Motor) and 1 W11376227 (Harness), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Strongsville, Ohio 44149

Marie V

Job Details: 03/23/2022

"Cc that the top part of the unit gets too hot when using oven. Preheated oven to. 400*. And followed steps on tech sheet, w11544031. Knobs are at 80* ,top at 87* , 131* at the warming drawer . Explain cust that the warming drawer will get hot because the manifold is at the top of it. By factory control testing all temps are under the limit. . Unit is working as designed. Called safety ans spoke with Lauren , file number,. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS03FTPA3

Near Shaker Heights, Ohio 44120

Joe O

Job Details: 03/23/2022

"Cc: not startingCustomer stated unit would not start. Stated start button not functioning. Started normal cycle. Unit started filling, canceled cycle, unit cancel canceled. Restarted cycle. Tested multiple more times. Could not duplicate issue. Unit functioning as designed. Op test ok"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Garfield Heights, Ohio 44125

Jason N

Job Details: 03/23/2022

Cc unit oven door glass need replacedReplaced outer oven door glass using customer supplied part. Op test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near North Olmsted, Ohio 44070

Angel

Job Details: 03/23/2022

Cc that they wanted to know how to use the wrinkle control and that it was not spinning. Explained customer how to use the wrinkle control and also found that the hoses were revered fixed issue for them and leveled unit also ran diagnostics and no error codes unit is spinning and working as should. Recommended to only fill 6 to 8 regular bath towels for a full load and 2 tablespoons of detergent to wash clothes. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cleveland, Ohio 44144

Corina H

Job Details: 03/23/2022

CC that there was a water going into the washer on a spin cycle. Ran diag F0E5 OFF BALANCE LOAD DETECTED. Cust was washing bedding when this happened. Ran a calibration. Started a rinse and spin cycle with clothes. Clothes came out damp. Advised cust to use half a basket of clothes. 1-2 tablespoons of he detergent or 1 pod per load. Opt test ok

We serviced a

KENMORE DISHWASHER

Model 66515919001

Near Strongsville, Ohio 44136

Marie V

Job Details: 03/23/2022

Cc that the door drops when open. Confirmed. Replaced link kit. Op test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Atwater, Ohio 44201

Brian M

Job Details: 03/23/2022

Cc error Found no stored errors Found float switch connections broken Replaced switch and drain pump Ran test cycle OP Test Ok

We serviced a

KENMORE DISHWASHER

Model 66515979990

Near Chagrin Falls, Ohio 44023

Brian M

Job Details: 03/23/2022

Cc of leak Found leak coming from vent housing Part is NLA Non repairable ; ordrng 1 9742770 (vent assy. w/motor)

We serviced a

KENMORE DRYER

Model 110.87872603

Near Mentor, Ohio 44060

Brian M

Job Details: 03/23/2022

Cc unit not starting Found thermal fuse open Replaced thermal fuse ; used 1 3392519 () from stock

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Willoughby Hills, Ohio 44094

Dan

Job Details: 03/23/2022

"Customer complaint of loud noise during spin cycle, confirmed, bearings in gearcase are worn, unit needs new gearcase, customer does not want repair at this time; ordrng 1 W11454741 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MDG4000BWW

Near Wickliffe, Ohio 44092

Dan

Job Details: 03/23/2022

"Customer complaint that unit is not drying, started normal dry cycle, Unit is not heating, found gas turned off, turned on, unit heated, outside vent is clogged, outside vent is above the back door and tech is unable to reach to clear, unit is operating as designed , advised customer to have outside vent cleaned"

We serviced a

WHIRLPOOL WASHER

Model WTW8900BW0

Near Strongsville, Ohio 44136

Marie V

Job Details: 03/23/2022

"Replaced hinges, and lid. Leveled unit, Tested unit on diag. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Avon, Ohio 44011

Marie V

Job Details: 03/23/2022

I have email of POP, is added to the job. Cc that the door drops when you open it. Confirmed. Found spring came off, is not broken , also found a piece of tile on the side of the unit, could have cause spring to come off. Put back together, tested unit. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2GTQXKT00

Near Beachwood, Ohio 44122

Manny

Job Details: 03/23/2022

"Took 30 mins to steam evap replaced harness, new heater looks like it has been used, still replaced it and set to defrost, heater is heating advise customer to monitor the unit for the next 24hrs. Opt test ok"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US3A

Near University Heights, Ohio 44118

Manny

Job Details: 03/23/2022

"Cc unit not draining, unit is full of water set unit to drain, pump just hums, removed and no debris pump need replaced.; ordrng 1 A00126401 (pump assembly), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Maple Heights, Ohio 44137

Joe O

Job Details: 03/23/2022

Installed rollers. Ran test cycle. Op test ok

We serviced a

KENMORE DISHWASHER

Model 6651688581

Near Bedford, Ohio 44146

Joe O

Job Details: 03/23/2022

"Cc: e6 errorUnable to locate tech sheet for unit. Ran multiple test cycles. Unit not displaying any error codes. Googled error code, found could be float related or control. Tested float switch. Float switch functioning. Could not duplicate issue. Advised customer control no longer available. Op test ok"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Cleveland, Ohio 44128

Jason N

Job Details: 03/23/2022

"Cc unit not starting a cycleCustomer stated when trying to start a cycle, unit starts then immediately stops, also missing the detergent drawer, would like to have that replaced as well. Ran diagnostics, found code f5e2 for lid will not lock or lid lock failure. Confirmed lid will not lock in manual test. Unit needs lid latch assembly. Quoted customer for lid latch and dispenser drawer. Customer declined repair. Estimate only.; ordrng 1 W10919352 (Dispense drawer), used 1 W10810403 (LID LATCH) from stock"

We serviced a

MAYTAG DRYER

Model MEDB850YW2

Near Olmsted Falls, Ohio 44138

Gabriel P

Job Details: 03/23/2022

"Found heater and cutoff and thermostat and harness melted and burn also it was cause from lint building up from not cleaning the vent on the outside being clogged started to push lint back in the Unit causing a fire gave estimate on whats needed customer will contact warranty ; ordrng 1 W10319802 (Harness) and 1 WP8544771 (Heater) and 1 279973 (Cutoff) and 1 WP8557403 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Cleveland Heights, Ohio 44118

Corina H

Job Details: 03/23/2022

"Cust is tax exempt. CC that the unit is not draining. Confirmed. Drained the water. Found a pit stuck in the drain hose by the sink. Cleared the drain hose. Started several cycles, unit drained. Advised cust to clear dishes with big particles of food. Opt test ok ."

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near Cleveland, Ohio 44108

Jason N

Job Details: 03/23/2022

"Cc unit oven temperature is too coldRan bake test, found ignitor not glowing, good power to ignitor at 119v. Replaced oven bake ignitor using truck stock part. Ran bake test to 350 degrees. Good ignition and preheat. Op test good. ; used 1 12400035 (IGNITER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model W1TXEMMWQ04

Near Avon Lake, Ohio 44012

Angel

Job Details: 03/23/2022

Cc that unit is not making ice or getting water to ice maker. Tested ice maker and valve is receiving power and ice maker as well but would not get water to unit. Checked line on unit in back and good as well. Tested the water pressure with water line off and noticed that it had good pressure but if you open the main valve all the way it will shut off the water you can only open it half way. To fix issue they can either leave it open have way which works fine or change out the main valve. Tested ice maker and now receiving water. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KUDC10FXSS7

Near Mentor, Ohio 44060

Dan

Job Details: 03/23/2022

"Customer complaint that unit caught fire, confirmed, found control burned from a relay, found harness melted, unit needs new control and harness, customer does not want repair ; ordrng 1 W11035586 (Cntrl) and 1 W10871222 (Harness), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model WDT970SAHZ0

Near Perry, Ohio 44081

Dan

Job Details: 03/23/2022

"Customer complaint that upper rack fell off, found upper rack adjusters broken, unit needs new upper rack adjusters; ordrng 1 W10712395 (Adjusters), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Wickliffe, Ohio 44092

Jason N

Job Details: 03/23/2022

Installed defrost thermistor and control. Steamed evaporator clear of ice/frost. Manual defrost test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near North Ridgeville, Ohio 44039

Gabriel P

Job Details: 03/23/2022

Call whirlpool tech line spoke to chris he said unit will not make and odor to water that if customer has braided water line to change it to copper or pex hoses not braided

We serviced a

WHIRLPOOL DISHWASHER

Model WDF750SAYB3

Near Mentor, Ohio 44060

Corina H

Job Details: 03/23/2022

Pump and motor are not running. Checked the control 120 volts to the pump and motor. Replaced the pump and motor from t/s. Ran a calibration. Opt test ok. Did not use the drain pump; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock

We serviced a

GE DISHWASHER

Model GSD1000G02WW

Near Madison, Ohio 44057

Dan

Job Details: 03/23/2022

"Customer complaint that unit is not working, Confirmed, timer motor is not running, timer motor is receiving 120vac , unit needs new timer, part is no longer available ; ordrng 1 WD16X10007 (Timer)"

We serviced a

FRIGIDAIRE WASHER

Model n/a

Near Avon Lake, Ohio 44012

Angel

Job Details: 03/23/2022

Cc that unit is ripping there clothes up and washer not filling all the way. Explained to Joe from maintenance that unit in a normal cycle will not cycle all the way up will go about quarter way of tub and for the clothes ripping up the wash plate was not warped it was flush against the tub and nothing to catch around tub. Asked him what types of clothes and stated flannel and delicates. Explained to him to recommend the customer to use delicate cycle for that type of clothes and if not to use the mesh bags too put clothes in but unit is working as should. Opt test ok.

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Lorain, Ohio 44052

Marie V

Job Details: 03/23/2022

Cc that the clothes goes on one side and the unit starts banging and make loud noises. Ran diag found error code F0E2 over suds condition detected . Found dampers jumping too much. Unit will need new damper. Also gave cust correct model and serial number so they can call rent a center that way we can get a dispatch. The model and serial are different. Told cust and he will let wife know so she can call. ; ordrng 1 W10780045 (Dampers)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cleveland, Ohio 44105

Manny

Job Details: 03/23/2022

"Cc unit not complete cycle ran diagnostics and found codes f0e2 for oversuds F0E5 for off balance load F8e1 for long fill no fill and F7E5 for shifter fault, replaced shifter and leveled unit , unit is operational, advise customer to use only 2 tbps of detergent, she stated she was using 2 full caps of detergent. Opt test ok; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EWH3

Near Painesville, Ohio 44077

Jason N

Job Details: 03/22/2022

"Cc unit has a burned/burning smell last cycle ranChecked unit, found burnt chunk of debris stuck in heater element. Removed and cleaned up element. Ran diagnostics cycle in entirety, no codes at end, all functions passed. Op test good."

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Willowick, Ohio 44095

Corina H

Job Details: 03/22/2022

"Replaced the valve. Customer had the valve. Ran a calibration. Tested the hot, cold, fabric softener and bleach dispenser. Opt test ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Strongsville, Ohio 44149

David R

Job Details: 03/22/2022

"Replaced filter, reservoir and filter head. Tested, good. Unit is calling and filling up water. Turned icemaker on. Cycled and called for water. Good. Op test ok."

We serviced a

WHIRLPOOL DISHWASHER

Model n/a

Near Strongsville, Ohio 44136

David R

Job Details: 03/22/2022

Customer caught me before I pulled in driveway. Said they called yesterday and tried calling this morning. Do not need our services. Said they were doing work on the faucet and forgot to turn water back on to dishwasher. ; saved tckt

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Lorain, Ohio 44055

Angel

Job Details: 03/22/2022

Cc that unit was not heating properly. Verified tested unit and would not heat. Checked power and was good. Took apart unit and found that the heating element was open. Will need heating element replaced. Ordering part.; ordrng 1 WP3387747 (Element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Rocky River, Ohio 44116

Manny

Job Details: 03/22/2022

"Cc unit not cooling properly in the RC, stated that when she sets the temp higher the fridge freezes everything, took temps in RC and at the top of the cavity temp is 47 at the bottom 41 ran diagnostics all components pass, set control to lowest setting and compressor shuts off, control box is defective when unit is set to lowest temp unit thinks cooling is off, no fans or compressor will run, when set to recommended unit will start right up, unit up will need a control box ; ordrng 1 W11496881 (Control box)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near North Ridgeville, Ohio 44039

Gabriel P

Job Details: 03/22/2022

"Replace gearcase advise customer to run couple loads if still having same issue is the way is design,opt test ok"

We serviced a

GE REFRIGERATOR

Model GFSF6KKYAWW

Near Mentor, Ohio 44060

Jason N

Job Details: 03/22/2022

"Cc unit not making iceFound ice maker indexing and not stopping, tried to reset/power cycle ice maker. No change, ice maker continues to index without stopping. Unit needs ice maker. ; ordrng 1 WR30X10097 (Ice maker)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354EBS3

Near Mentor, Ohio 44060

Jason N

Job Details: 03/22/2022

"Cc unit stopped draining during middle of cycleRan diagnostics, found code 6-4 for float switch open and 8-2 for drain pump electrical issue. Tried to cancel/drain, unit will not drain, no action from drain pump. Pulled drain pump, ohmed out motor, pump motor resistance good at 33ohms. Checked all connections on control, checked good. Unit need main control. ; ordrng 1 W11228314 (Main control)"

We serviced a

SAMSUNG DRYER

Model DV48H7400EW/A2

Near North Royalton, Ohio 44133

David R

Job Details: 03/22/2022

"Replaced heater assembly. Tested, heating and cycling. Good. Op test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Westlake, Ohio 44145

Angel

Job Details: 03/22/2022

Replaced valve tested and no more leaks. Opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF730PAYM3

Near North Royalton, Ohio 44133

David R

Job Details: 03/22/2022

"Replaced dispenser. Ran diagnostics, good. All functions normal, op test ok."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Rocky River, Ohio 44116

Angel

Job Details: 03/22/2022

Cc that the console in the front panel where the handle is broke. Confirmed verified and none of the parts sent are the correct one by looking up in marcone it should be the front panel which should bring the consoles face that broke. Ordering part.; ordrng 1 W11416785 (Front panel)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Middleburg Heights, Ohio 44130

David R

Job Details: 03/22/2022

Cc unit not heating. Found voltage dropping from outlet. Took pic of burnt power cord. Used one from t/s. Advised customer of getting electrician to check out outlet at wall. Unit is good itself. Op test ok. ; used 1 PT500L (3 PRONG DRYER CORD) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Parma, Ohio 44134

David R

Job Details: 03/22/2022

"Cc unit did not go into spin cycle, unit is shaking a lot. Found unit is on a slant, customer has blocks underneath feet but still not leveled out correctly. I put feet on right side (facing unit) raised up more to try and help offset slanted floor. If need be customer will had to add blocks on side to raise unit because of slanted floor. Ran diagnostics, found off balance and shifter error, cleared. Replaced actuator from t/s. Ran diagnostics test and calibration, good. Ran on a rinse hand spin, unit is locking and agitating. Put on drain and spin and showed customer. Unit working correctly. Op test ok. ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WP02

Near Bay Village, Ohio 44140

Angel

Job Details: 03/22/2022

Replaced console tested unit. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Kirtland, Ohio 44094

Jason N

Job Details: 03/22/2022

"Cc unit making noise like bearings going badCustomer stated the unit will intermittently make a dry bearing like scrapping noise. Ran auto test cycle, no unusual noises heard. Checked under unit, everything looks good. Pulled washplate, found a dime and some hair bands stuck underneath. Ran agitation, spin and drain functions manually several times, could not duplicate noise at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Fairview Park, Ohio 44126

David R

Job Details: 03/22/2022

"Cc unit making a vibrating noise. Put unit leveling legs down and raised up a tad bit. Ran diagnostics, all components good. Customer to monitor. Icemaker turned off. Unit is good op test ok."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lyndhurst, Ohio 44124

Corina H

Job Details: 03/22/2022

Replaced the drain pump. Ran a calibration. Started a cycle. Opt test ok

We serviced a

AMANA RANGE

Model AGR5330BAS

Near Warrensville Heights, Ohio 44128

Brian M

Job Details: 03/22/2022

Customer did not receive any parts Took pics of all customers documents He is calling whirlpool Part still needs to be ordered ; ordrng 1 W11176454 (igntr-oven)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Brecksville, Ohio 44141

Brian M

Job Details: 03/22/2022

Installed heater OP Test Ok

We serviced a

KENMORE WASHER

Model 110.42822202

Near Rocky River, Ohio 44116

Manny

Job Details: 03/22/2022

"Cc unit fills with water sometimes works sometimes it doesnt, found humidity in the control panel,outer tub and motor bearings are making a grinding noise. Unit will need control panel , outer tub, motor, pulley and belt. Control panel is discontinued ; ordrng 1 8181802 (Control panel) and 1 W10772617 (tub-outer) and 1 WP8182650 (pulley) and 1 WPW10388414 (Belt) and 1 WP8182793 (Motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL COOK TOP

Model KECC507RBL05

Near University Heights, Ohio 44118

Corina H

Job Details: 03/22/2022

"CC that the big burner does not cycle properly. Turned the burner on, cycling properly. Boiled a pot of water turned it down to medium, did not cycle back on. Will need a switch and a burner. Cust would like us to call her next Wednesday for an appointment date. ; ordrng 1 WP9763765 (Switch) and 1 WP8286187 (Burner)"

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