Service History 808 | Freds Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Cleveland, Ohio 44128

Brian M

Job Details: 08/12/2021

Customer had questions about the unit Answered customers questions OP Test Ok

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near North Olmsted, Ohio 44070

David R

Job Details: 08/12/2021

"Cc unit still rocking out of place, doesnt matter the load. With heavy load unit is also squeaking in agitate. Found unit is not leveled, moving from side to side. Adjusted feet in front and back. Sturdy and not moving. Put 6 bath towels in on bulk/sheets. Let unit run, wanted to see agitation. Slow and fast agitation working fine. Drain water out and ran a drain and spin. Drain and spin running and unit not moving around. Customer might also be over loading and or clothes might be to one side and not going in to adjust clothes. Squeaking noise coming from gearcase. No signs of anything leaking at this point. Tried to take off agitator and it was pretty hard taking off. Suspension rods already replaced. Recommend control replace as well along with gearcase and drive components. ; ordrng 1 W11161960 (Agitator) and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 W11116594 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAW0

Near Geneva, Ohio 44041

Jeff M

Job Details: 08/12/2021

Customer still having an issue with the machine leaking throughout the cycle. I inspected the spray arms for insane dispenser everything looks good needs a new door seal; ordrng 1 W11414078 (Seal) and 1 123 (Shipping)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near North Ridgeville, Ohio 44039

David R

Job Details: 08/12/2021

"Had customer start a normal cycle with load in before coming out, said it leaks in the middle to end of cycle. Got here 15 mins remaining, rinsing part of cycle. Checked around at this point. No water on sides or underneath or back. Customer says leak is from the left front and intermittently happens. No water marks or anything as of today. Ordering fabric dispenser assembly with hose to see if anything is going on with that. ; ordrng 1 W11175629 (Dispenser)"

We serviced a

MAYTAG DRYER

Model SDG4606AWW

Near Mentor, Ohio 44060

Jeff M

Job Details: 08/12/2021

installed the new part op tested good. Fuse I also shorten the vent so it would stop blowing fuses

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS

Near Eastlake, Ohio 44095

Jeff M

Job Details: 08/12/2021

The unit is still leaking I noticed on the back of the sump motor its leaking past the seal needs a new sump motor assembly no ETA; ordrng 1 W11416362 (Sump)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Elyria, Ohio 44035

Gabriel P

Job Details: 08/12/2021

Found new shifter out from pulley replace for the original part from t/s also took pictures of pop is under one year warranty opt test ok ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Avon, Ohio 44011

Gabriel P

Job Details: 08/12/2021

Replace led light on freezer and found a functioning track shelf not allowing drawer to close ordering ; ordrng 1 W11225684 (Track)

We serviced a

KITCHENAID DISHWASHER

Model KUDC10FXSS6

Near Moreland Hills, Ohio 44022

Brian M

Job Details: 08/12/2021

"Cc unit not powering on Inspected control and UI found control burnt and wires to damaged to UI and to lower components Needs control UI and harness ; ordrng 1 W11035586 (cntrl-elec) and 1 WPW10481130 (panel-cntl) and 1 W10871222 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Mentor, Ohio 44060

Jeff M

Job Details: 08/12/2021

Upon my arrival the machine would not turn on they had another service company out a re-diagnose the entire machine I plugged everything back in that was disconnected. The machine tumbles but does not heat. I checked all the fuses and heating elements it does need a timer everything checked good. Re-order correct part. ; ordrng 1 WPW10642928 (Timer) and 1 123 (Shipping)

We serviced a

WHIRLPOOL WASHER

Model WTW8500BW0

Near Avon, Ohio 44011

Gabriel P

Job Details: 08/12/2021

"Replace bleach dispenser and detergent dispenser,opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Olmsted Falls, Ohio 44138

David R

Job Details: 08/12/2021

Replaced actuator. Tested. Unit is spinning and agitating. Op test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Middleburg Heights, Ohio 44130

David R

Job Details: 08/12/2021

"Cc had questions about heating and had also fixed the rail clip that wasnt sitting right on. Corrected rail clip. Good. Turned rinse aid up to level 3. Ran a diagnostics, no error codes. Ran all the way through. Heater came on at end. Poured water on to show customer. Advised on using heated dry option along with rinse aid for heating results. Unit is good. Op test ok."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Avon, Ohio 44011

Gabriel P

Job Details: 08/12/2021

User interface button not working but they no longer available cannot be fix

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS04

Near Painesville, Ohio 44077

Jeff M

Job Details: 08/12/2021

Installed the new part op tested good. Damper

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Avon, Ohio 44011

Gabriel P

Job Details: 08/12/2021

"Replace all parts order,opt test ok"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model MVWB766FW2

Near Painesville, Ohio 44077

Jeff M

Job Details: 08/12/2021

Installed the new part op tested good. Lock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHG2251TF2

Near Painesville, Ohio 44077

Joe O

Job Details: 08/12/2021

"Recovered refrigerant, installed evaporator and drier. Put unit into 28 inch vac for 15 mins, recharged with 4.75oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 Tjaf1200 (Process) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Painesville, Ohio 44077

Joe O

Job Details: 08/12/2021

Installed air tower. Advised customer to monitor. Op test ok

We serviced a

KITCHENAID RANGE

Model KFGD500EWH01

Near Mentor, Ohio 44060

Joe O

Job Details: 08/12/2021

Cc: lower oven not functioning properlyRan test bake. Could not duplicate issue. Op test ok

We serviced a

MAYTAG FREEZER UPRIGHT

Model MZF34X20DW04

Near Mentor, Ohio 44060

Joe O

Job Details: 08/12/2021

"Cc: leakingFound suction tube frozen over. Found temps in unit at 4 degrees. Unit not shutting down. Spoke with BJ, stated unit could potentially be running to long due to control, thermistor or evap fan being weak. Needs control, evap fan motor and thermistorControl and motor out of stock. Office to reschedule; ordrng 1 W11496887 (Control) and 1 WPW10384183 (thermistor) and 1 W11499658 (Evap fan motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Gates Mills, Ohio 44040

Joe O

Job Details: 08/12/2021

Cc: ff door clickingFound ff door popping at hinge. Needs right side lower hinge and camHinge out of stock. Office to reschedule; ordrng 1 W11240748 (hinge-door) and 1 WPW10505294 (cam)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near North Royalton, Ohio 44133

David R

Job Details: 08/12/2021

"Cc unit not making ice. Had a different company out but cannot remember what was replaced. Went through diagnostics, icemaker giving E2 lost position error, water is getting to icemaker. Ordering icemaker ; ordrng 1 W11294907 (Icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Beachwood, Ohio 44122

Jason N

Job Details: 08/12/2021

"Set 3way valve to home position via test 4. Recovered refrigerant, installed sealed system parts. Pulled vacuum on system to 29in/hg for 15 mins, held vacuum, no changes to gauges. Charged system with 5.5oz of r134a. Low side pressure stable at 15 psi on ff section evaporator, unit starting to cool. Advised customer up to 24 hrs for unit to return to desired temps. Op test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Wickliffe, Ohio 44092

Dan

Job Details: 08/12/2021

"Installed new ice maker , op test good"

We serviced a

AMANA DRYER

Model DLG330RAW

Near Euclid, Ohio 44123

Dan

Job Details: 08/12/2021

"Customer complaint that unit is not heating, started timed dry cycle, unit heated, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"

We serviced a

WHIRLPOOL WASHER DUET

Model WFW92HEFW0

Near University Heights, Ohio 44118

Dan

Job Details: 08/12/2021

"Installed new user interface , op test good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Cleveland, Ohio 44106

Dan

Job Details: 08/12/2021

"Customer complaint that unit is not heating, confirmed, unit only drawing .8amps, issue is on low voltage side, installed new control, op test no good , fuses all test good, found door switches open, installed new interlock switches, op test no good , ordering interlocks and control, part is out of stock so not scheduling return appointment ; ordrng 1 W11551761 (Switch) and 1 W11551558 (Switch) and 1 W10892389 (Cntrl), used 1 W11244490 (INTERLOCK SW KIT) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGUB2642LF3

Near Cleveland, Ohio 44109

Dan

Job Details: 08/12/2021

"Customer complaint of ice build up in freezer section and fresh food section and ice maker broke, found ice maker thermistor ripped off, found ice bin seals failing, found freezer section drawer tracks binding, found back of case coming apart and missing insulation, unit needs new freezer section drawer tracks, ice bin seal kit and an ice maker , back of cabinet and missing insulation cannot be repaired, customer does not want repair at this time; ordrng 1 5304491063 (Tracks) and 1 5303918784 (Seal kit) and 1 243297613 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model KSIB900ESS2

Near Shaker Heights, Ohio 44122

Jason N

Job Details: 08/12/2021

"Cc unit display number pad number doesnt work Customer stated the number 3 does not work on the number pad. Confirmed. Checked ribbon cable connections on display board and main control. Cables seated properly. Unit needs display panel. Part not showing in stock on Marcone site, office to contact customer with next service date. ; ordrng 1 W11034444 (Panel console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Westlake, Ohio 44145

Gabriel P

Job Details: 08/12/2021

"Replace ice maker,opt test ok"

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near Kent, Ohio 44240

Brian M

Job Details: 08/12/2021

Installed valve OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Kent, Ohio 44240

Brian M

Job Details: 08/12/2021

Installed filter head OP Test Ok

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Bay Village, Ohio 44140

Gabriel P

Job Details: 08/12/2021

Found thermal fuse open replace from t/s opt test ok; used 1 WP3392519 (Thermal fuse) from stock

We serviced a

GE REFRIGERATOR

Model PFE28KSKBSS

Near Avon Lake, Ohio 44012

Gabriel P

Job Details: 08/12/2021

Replace ice maker opt test ok

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Cleveland, Ohio 44102

Dan

Job Details: 08/12/2021

"Installed gearcase, shifter, cam kit, and belt, op test good"

We serviced a

MAYTAG FREEZER

Model WZF79R20DW03

Near North Royalton, Ohio 44133

David R

Job Details: 08/12/2021

Replaced FZ door. Tested. Good. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near North Royalton, Ohio 44133

David R

Job Details: 08/12/2021

"Cc unit making not when trying to agitate and long sensing. Found customer accidentally had pre soak on. Also found hub is stripped and making a little scrapping noise. Replaced hub from t/s. Unit is agitating now and spinning. WPW10006384 replaced belt as well, not truck/s item. Tested and no noise. Good. Op test ok. ; used 1 W10528947 (HUB) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS2

Near Painesville, Ohio 44077

Jeff M

Job Details: 08/12/2021

Ice maker failed. Needs a new ice maker ; ordrng 1 D7824706Q (Icemaker) and 1 123 (Shipping)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Cleveland, Ohio 44111

Dan

Job Details: 08/12/2021

"Installed new control and user interface , op test no good , compressor is not starting, applied 120vac to compressor, compressor started, installed new start device, op test good ; used 1 8201786 (STARTER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Lakewood, Ohio 44107

Dan

Job Details: 08/12/2021

"Customer complaint of f9e1 and 5d error codes, ran diagnostics found f9e1(long drain), f0e1(load detected during clean washer cycle), f8e3,(overflow condition), and f5e2(door lock error) error codes , ran test cycle, door locked, unit filled to normal water level and began washing, unit is draining very slow, found drain pump filter clogged, cleared, op test good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Maple Heights, Ohio 44137

Jason N

Job Details: 08/12/2021

"Cc unit freezer drawer stuck.Found ice bin drawer frozen in place. Disassembled brackets and slides. Lot of frost buildup in slides causing them seize. Cleaned up slides, lubricated with silicone. Reassembled. Ice bin drawer now sliding in and out freely, no bind up. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Broadview Heights, Ohio 44147

David R

Job Details: 08/12/2021

"Cc unit FF is freezing/frost on lowest setting. Changed FZ temp switch to max to keep more air up FZ section. Also went through diagnostics and found failed load on RC sensor. Will need thermistor. Customer paid SVC only, do not order parts. ; ordrng 1 W11438736 (Thermistor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Ravenna, Ohio 44266

Brian M

Job Details: 08/12/2021

Cc unit leaking into fridge Found drain pan clogged Cleared out drain pan OP Test Ok

We serviced a

WHIRLPOOL MICROWAVE

Model YWMH78019HZ0

Near Orwell, Ohio 44076

Jeff M

Job Details: 08/12/2021

Its not heating it has the same error as last time needs a new control board; ordrng 1 W11416049 (Control) and 1 123 (Shipping)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Austinburg, Ohio 44010

Jeff M

Job Details: 08/12/2021

Installed the new part op tested good. Ui

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Garfield Heights, Ohio 44125

Jason N

Job Details: 08/12/2021

"Cc unit not cycling properly, not washing. Ran diagnostics, found codes f7e6 for motor fault. Checked under unit, found shifter arm slipped out of splutch yoke. Per service pointer, W11531483, replace shift actuator. Replaced shift actuator using customer supplied pre Id part. Ran calibration and auto test, all functions passed. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHW02

Near Mantua, Ohio 44255

Brian M

Job Details: 08/12/2021

Cc showed pop and ran entitlement under 1 year Cc of leak front right foot Could not verify the cause Placed a water mat advised to watch

We serviced a

WHIRLPOOL FREEZER UPRIGHT

Model WZF34X16DW06

Near Brook Park, Ohio 44142

David R

Job Details: 08/12/2021

Cc unit making noise from delivery. Found line came out of place and hitting up against compressor. Corrected and replaced back in spot. Tested. Good. Op test ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Westlake, Ohio 44145

David R

Job Details: 08/12/2021

"Replaced inverter board and mag. Tested. Good, op test ok."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Cleveland, Ohio 44144

Jason N

Job Details: 08/12/2021

"Cc unit not powering on, has power. Customer states unit does nothing. Hooked up unit, ran diagnostics, no codes stored. Ran auto test, all functions passed. Started normal cycle. Unit is working normally at this time, could not duplicate a non functional issue. Op test good."

We serviced a

SAMSUNG DRYER

Model DV42H5200EWA3

Near Cleveland, Ohio 44109

Jason N

Job Details: 08/12/2021

"Cc unit not dryingCustomer stated unit runs but does not heat. Checked powering or unit, good ate 244v. Checked thermals, found heater element open. Unit need heater element. ; ordrng 1 DC97-14486A (Heater element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Mayfield Heights, Ohio 44124

Jason N

Job Details: 08/12/2021

"Cc unit freezer door not sealing, not staying closed.Customer stated door not longer closes and seals, water leaks form freezer. Found excessive frost buildup in freezer due to condensation. Freezer door does not close fully due to ice dam on bottom of freezer. Evaporator drain is iced over. Cleared frost and ice drain freezer section. Found defrost heater extension not lined up with drain hole. Steamed down drain hole and rerouted heater extension. Freezer door closing properly and sealing. Door gasket is not needed. Ap. Op test good."

We serviced a

MAYTAG WASHER

Model MAV7600AWW

Near Geneva, Ohio 44041

Jeff M

Job Details: 08/12/2021

The unit is not spinning with a heavy load. I found that the belt is worn needs replaced; ordrng 1 WP22003483 (Belt) and 1 123 (Shipping)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Lorain, Ohio 44052

Gabriel P

Job Details: 08/12/2021

Found clogg drip pan and drip pan is warped like a rainbow ordering part ; ordrng 1 W11457241 (Drip pan) and 1 WPW10501260 (Evap cover)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Grafton, Ohio 44044

Gabriel P

Job Details: 08/11/2021

"Replace heater,opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Avon Lake, Ohio 44012

Gabriel P

Job Details: 08/11/2021

"Replace both doors,opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5500XW0

Near Pepper Pike, Ohio 44124

Brian M

Job Details: 08/11/2021

"Cc unit not washing or spinning Found oil all over gearcase and capacitor damaged Needs capacitor and gearcase ; ordrng 1 W11132267 (gearcase) and 1 W10804664 (capacitor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Highland Heights, Ohio 44143

Jason N

Job Details: 08/11/2021

"Cc unit oven door not closing all the wayCustomer stated oven door will not always close all the way, will have to give it a push sometimes, and they feel heat is escaping. Opened and closed door several times, door closed and contacted door switch properly. Ran bake test to 350 degrees, good preheat time, no heat escaping from door seal. Open and closed door again several more times. Door will not depress door switch fully intermittently causing oven light to stay on. Light push to door will depress switch fully. Added shims to inner door panel, upper screws. Ran bake test and retested door close, when oven is hot, door will still intermittently depress door switch. Called wp techline, Brian. Sounds like thermal expansion, try replacing inner door panel to start.; ordrng 1 W11334152 (Inner door frame), used 2 487576 () from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Eastlake, Ohio 44095

Dan

Job Details: 08/11/2021

"Customer complaint that unit sometimes just goes to done instead of completing cycle, confirmed, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 W11481108 (Cntrl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Elyria, Ohio 44035

David R

Job Details: 08/11/2021

Cc unit not making ice or icemaker not caring for water. Checked and found icemaker not cycling on its on. Replaced with t/s. Tested and icemaker cycled by itself and called for water. Give time for ice to drop. Op test ok. ; used 1 WPW10300024 (ICE MAKER) from stock

We serviced a

KITCHENAID RANGE

Model KGRS303BSS1

Near Chardon, Ohio 44024

Joe O

Job Details: 08/11/2021

Cc: broiler not working when oven is hotRan test broil. Found broil electrode burned and not sending spark to burner. Needs electrode; ordrng 1 WPW10333842 (igntr-oven)

We serviced a

JENN-AIR COOKTOP ELE

Model JGD8345ADB

Near South Euclid, Ohio 44121

Jason N

Job Details: 08/11/2021

"Installed spark module. Tested all burners, good spark and ignition. Op test good."

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW1

Near Chagrin Falls, Ohio 44023

Brian M

Job Details: 08/11/2021

Cc unit not draining Found wires not installed to pumpInstalled wires OP Test Ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near North Ridgeville, Ohio 44039

David R

Job Details: 08/11/2021

Replaced sleeve friction. Tested. Good. Op test ok.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Cleveland, Ohio 44102

Dan

Job Details: 08/11/2021

"Customer complaint that unit is leaking, found boot torn, unit needs new boot; ordrng 1 W11314648 (Boot)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Avon Lake, Ohio 44012

Gabriel P

Job Details: 08/11/2021

Found door damage re ordering ; ordrng 1 W11385801 (Door)

We serviced a

FRIGIDAIRE RANGE

Model FGF368GQJ

Near Geneva, Ohio 44041

Jeff M

Job Details: 08/11/2021

The units ignitor has failed. ; ordrng 1 5304506545 (IGNR) and 1 123 (Shipping)

We serviced a

MAYTAG WASHER

Model MHW3505FW

Near Andover, Ohio 44003

Jeff M

Job Details: 08/11/2021

The center bolt holds everything together the head has snapped off. ; ordrng 1 W11253212 (Bolt)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADE0

Near Kingsville, Ohio 44048

Jeff M

Job Details: 08/11/2021

Installed the new part op tested good. Sump and drain

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHB0

Near Aurora, Ohio 44202

Brian M

Job Details: 08/11/2021

Cc unit not starting Reset power Unit started working Advised to watch

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Avon Lake, Ohio 44012

Gabriel P

Job Details: 08/11/2021

Found error code on ice maker e 1 no cooling and fan was not turning on also ice maker not moving when running test is getting proper voltage ; ordrng 1 W10846539 (Fan) and 1 W11294907 (Ice maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Avon Lake, Ohio 44012

Gabriel P

Job Details: 08/11/2021

"Found service pointer about crisper freezing ordering parts needed ; ordrng 2 W11116065 (Gasket)s, used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH31017HZ4

Near Streetsboro, Ohio 44241

Brian M

Job Details: 08/11/2021

Cc bulb broke off Found base stuck inside with silicone holding it in Removed base Advised customer on bulb replacement

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Avon Lake, Ohio 44012

Gabriel P

Job Details: 08/11/2021

Replace pressure regulator it got better but still stay on for 2 to 3 seconds call tech line spoke to Kathy also the call when dead and she didnt reach back so I had to call whirlpool tech line back spoke to chris gave him old file number and he look at it and had me send video through service matters and he will send information over to engineer to evaluate

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Cleveland, Ohio 44102

Dan

Job Details: 08/11/2021

"Customer complaint that unit is not drying clothes, unit is heating, good air flow outside, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Cleveland, Ohio 44102

Dan

Job Details: 08/11/2021

"Installed new motor, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Avon Lake, Ohio 44012

Gabriel P

Job Details: 08/11/2021

"Replace all parts from service pointer for this common issue on this unit,opt test ok"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB06

Near Cleveland, Ohio 44112

Jason N

Job Details: 08/11/2021

"Cc unit not cooling Customer stated unit hasnt cooled for a month. Plugged in unit, let run for several minutes. No frost pattern on evaporator. Compressor only drawing .6a. Unit has refrigerant leak, will need sealed system repair. All aluminum system, make sure to send lok-ring certified tech. ; ordrng 1 W11407409 (Evaporator) and 1 W11209866 (Compresser) and 1 WPW10143759 (Filter drier)"

We serviced a

GE RANGE

Model C2S900M2N1S5

Near Wickliffe, Ohio 44092

Joe O

Job Details: 08/11/2021

"Cc: long bake times, not heating properlyRan test bake. Unit functioning as designed. Average temp 351 degrees. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Lyndhurst, Ohio 44124

Joe O

Job Details: 08/11/2021

"Cc: not cooling properly ff section, frosting up behind drawers in ff sectionFound temp in ff section at 54 degrees. Found frost build up behind drawers. Ohmed out ff evap thermistor from control. Found thermistor reading 30.1k ohms. Ohmed out ff thermistor. Reading 4.6k ohms. Thermistor reading correct. Needs controlCustomer stated unit is under warranty and they are calling whirlpool. Advised if customer they have to get a dispatch or authorization sent to us from whirlpool. Advised customer office will contact if no dispatch or authorization is sent through.; ordrng 1 WPW10226427 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Bay Village, Ohio 44140

David R

Job Details: 08/11/2021

"Cc unit leaking from front or sides. Took off bottom panel. Saw right side sitting back a little more and cabinet seal is not sitting correctly on into. Corrected position and also took off door seal and put back on to make sure that was sitting correctly. Adjusted feet to same height. Running cycles to see if any leaks. Took about 20 mins and started leaking from left side. Could be worn gasket. Gave estimate to customer, customer paid SVC only. Do not order parts ; ordrng 1 W11177741 (Gasket), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258XEW4

Near Lakewood, Ohio 44107

Dan

Job Details: 08/11/2021

"Customer complaint that unit is not defrosting, fresh food section temperature at 39 degrees freezer section temperature at 1 degrees, found frost build up in freezer section, found top of seal on freezer section door ripped unit needs new freezer section door gasket ; ordrng 1 W10443315 (Seal), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

IKEA DISHWASHER

Model IUD8555DX3

Near Bay Village, Ohio 44140

David R

Job Details: 08/11/2021

Replaced Ui. Tested. All functions and options are working. Op test ok.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Conneaut, Ohio 44030

Jeff M

Job Details: 08/11/2021

Installed the new part op tested good. Actuator

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS11

Near Strongsville, Ohio 44149

David R

Job Details: 08/11/2021

"Replaced broil element, found old one had cracked and shorted out. Tested bake 350*, preheat took about 10-15 mins. Unit is good. Op test ok."

We serviced a

MAYTAG WASHER DUET

Model MVWX655DW1

Near Conneaut, Ohio 44030

Jeff M

Job Details: 08/11/2021

customers was hearing a whistling sound coming from the unit. I was not able to duplicate the issue

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Madison, Ohio 44057

Jeff M

Job Details: 08/11/2021

Customer showed me the noise that they were hearing it was very odd rattling noise I took the machine apart could not find an issue reassembled the unit and it tested good the noise did not come back

We serviced a

KITCHENAID KITCHEN

Model KSEG700ESS3

Near Fairview Park, Ohio 44126

Dan

Job Details: 08/11/2021

"Customer complaint that elements have dark spots and top is scratched and drawer handle is damaged , elements are normal, console is scratched, drawer handle is scratched, unit needs new user interface, handle, and end cap, part is out of stock so not scheduling return appointment ; ordrng 1 W10915661 (Ui) and 1 W10555937 (Cap) and 1 W11104399 (Handle)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Cleveland, Ohio 44135

Dan

Job Details: 08/11/2021

"Customer complaint that unit is not filling with water, unit does nothing in cycle when started , valves open and close, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 W11543997 (Cntrl)"

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258FEZ06

Near Beachwood, Ohio 44122

Joe O

Job Details: 08/11/2021

"Cc: dent in doorNeeds ff door, name plate, and screw plugsAdvised customer can take a few months to get door. Office to reschedule; ordrng 1 W11435345 (Ff door) and 1 WPW10612926 (nameplate) and 2 WP12246610 (plug-hndle)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Maple Heights, Ohio 44137

Brian M

Job Details: 08/11/2021

"Installed fan , wires , thermistor and control OP Test Ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Maple Heights, Ohio 44137

Brian M

Job Details: 08/11/2021

Cc unit not draining Found drain hose installed incorrectly the hose was backwards and wasnt allowing water to drain Fixed drain hose OP Test Ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Perry, Ohio 44081

Jeff M

Job Details: 08/11/2021

Installed the new part op tested good. Led lights

We serviced a

JENN-AIR WALL OVEN

Model JMW9527DAS

Near Cleveland Heights, Ohio 44118

Brian M

Job Details: 08/11/2021

"Cc unit giving error 4d21 Low spin speed Unit did not act up while in home but quoted for fan and control the 2 most likely parts needed Control looks to be discontinued ; ordrng 1 WP74008383 (fan- tange) and 1 WP74009716 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC400EWH00

Near Cleveland Heights, Ohio 44106

Brian M

Job Details: 08/11/2021

Cc of low flow Verified unit to have low flow with filter I do not and customer does not have a bypass cap Needs bypass cap ; ordrng 1 W11395888 (Bypass)

We serviced a

GE DISHWASHER

Model GSD2800G07

Near Burton, Ohio 44021

Brian M

Job Details: 08/11/2021

"Cc soap dispenser not opening Found cam jammed up Part is NLA WD16X310 ; ordrng 1 WD16X310 (cam,det.cup)"

We serviced a

WHIRLPOOL RANGE

Model WFG361LVD1

Near Lorain, Ohio 44053

Gabriel P

Job Details: 08/11/2021

"Found right left valve broken also missing cap ordering parts ; ordrng 1 WP9757218 (Valve) and 1 WP8273344 (Cap) and 1 WP8273103 (Cap), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Cleveland Heights, Ohio 44121

Dan

Job Details: 08/11/2021

"Customer complaint of f6e1 error code and door will lock and nothing else happens, ran diagnostics found f6e1(miscommunication between control and user interface ) error code, ran test cycle, door locked, unit did not start test cycle, door lock coils are open, unit needs new door lock; ordrng 1 WP8183270 (Lock), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MGD6230HW0

Near Strongsville, Ohio 44136

David R

Job Details: 08/11/2021

"Cc unit not starting. Tested, door switch is good and activating. Found open thermal fuse. Other components check good. Replaced fuse from t/s. Tested. Good. Op test ok. ; used 1 WP3392519 (THERMAL FUSE) from stock"

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