Service History 817 | Freds Appliance

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Painesville, Ohio 44077

Dan

Job Details: 10/08/2021

"Customer complaint oven is not heating properly and a popping noise, started bake for 350 degrees, temperature after preheat at 351 degrees, unit is operating as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW00

Near Mentor, Ohio 44060

Dan

Job Details: 10/08/2021

"Customer complaint that door stays locked and unit is not starting, confirmed, ran diagnostics found f1e1(eeprom error) error code, unit needs new control, customer does not want repair ; ordrng 1 WPW10525361 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE REFRIGERATOR

Model GYE22HSKBSS

Near Mentor, Ohio 44060

Dan

Job Details: 10/08/2021

"Customer complaint that fresh food section is not cooling, fresh food section temperature at 58 degrees, freezer section temperature at -2 degrees, fresh food section evaporator fan is not running, unit needs new fresh food section evaporator fan; ordrng 1 WR60X26866 (Ff ev fan), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cleveland, Ohio 44119

Corina H

Job Details: 10/08/2021

CC that there is a little ice in the front of the freezer. Confirmed. Raised the freezer door. Siliconed the liner. Opt test ok; used 1 WP487576 (NYLON SHIMMING WASHER) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Cleveland, Ohio 44119

Corina H

Job Details: 10/08/2021

"CC that the unit will not start. Confirmed. F5E2 LID LOCK FAULT checked the lock, open. Replaced the lock from t/s. Ran a calibration. Started a rpdrain and spin. Opt test ok. ; used 1 W10404050 (LATCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near South Euclid, Ohio 44121

Corina H

Job Details: 10/08/2021

"CC that the light are not working. Confirmed. Replaced the freezer led, lights turned on flickering. Replaced the the led driver. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE REFRIGERATOR

Model 59665932404

Near Shaker Heights, Ohio 44120

Manny

Job Details: 10/08/2021

"Cc unit keeps shutting off, displaying 2 lines on display, verify that the unit is turning off the cooling on its own, unit will need a main electronic control. used 1 WPW10503278 (CNTRL-ELEC), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR WALL OVEN

Model JMW2430DS01

Near Shaker Heights, Ohio 44122

Corina H

Job Details: 10/08/2021

"CC that there is a fault code f2e1 on the control. Ran diag f2e1 stuck key. Will need a new ui. Cust does not have the receipt. Called BJ, part still under warranty. ; ordrng 1 W10887855 (Ui)"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near University Heights, Ohio 44118

Corina H

Job Details: 10/08/2021

CC that the lower oven is not heating. Confirmed. Replaced the igniter from t/s. Heated oven to 350*. Opt test ok ; used 1 12400035 (IGNITER) from stock

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Cleveland Heights, Ohio 44118

Angel

Job Details: 10/08/2021

"Replaced gear case, shifter, screws, harness, suspension, and spanner nut. Ran calibration and auto test. Opt test ok."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFTR1814LW8

Near Cleveland, Ohio 44110

Jason N

Job Details: 10/08/2021

"Recovered refrigerant, installed evaporator and filter drier. Pulled vacuum on system to 28 in/hg for 15 minutes. Held vacuum. Charged system with 4.25 oz. of r 134a. Compressor not pumping well, low side reading 27psi after charge. Very little frost pattern. Unit needs compressor. Customer does not want to continue repair ; ordrng 1 5304507765 (Compressor)"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Newbury Township, Ohio 44065

Brian M

Job Details: 10/08/2021

Cc of noise Noise coming from tub hub Replaced using truck stock OP Test Ok ; used 1 W10528947 (HUB) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near Chagrin Falls, Ohio 44023

Brian M

Job Details: 10/08/2021

Cc of frost build up in freezer At time of appointment there was no ice build up Spoke with customer sounds like normal condensation according to whirlpools article Showed customer article Advised on door sealing

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mentor, Ohio 44060

Joe O

Job Details: 10/08/2021

Cc: not workingFound error code f8e1(long fill no fill). ran auto test. Found no cold water. Replaced water valve. Ran auto test and calibration. Op test ok ; used 1 W11210459 (VALVE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM

Near Brooklyn, Ohio 44144

Angel

Job Details: 10/08/2021

"Cc that unit is not making ice. Verified temperature and freezer was at 6* and ff section at 40* trie to cycle ice maker and would not cycle. Verified power good also tried to reset and it would still not cycle. Will need new ice maker. Ordering ice maker.; ordrng 1 WPW10715709 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Aurora, Ohio 44202

Brian M

Job Details: 10/08/2021

Installed UI Opt

We serviced a

KITCHENAID DISHWASHER

Model KUDC03IVBS3

Near Mentor, Ohio 44060

Joe O

Job Details: 10/08/2021

Installed ui. Tested. Op test ok; used 1 SHIPPING (shipping and handling) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Westlake, Ohio 44145

Angel

Job Details: 10/08/2021

Installed shaft for ice maker tested. Opt test ok.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE3

Near South Euclid, Ohio 44121

Jason N

Job Details: 10/08/2021

Recovered refrigerant. Installed compressor. Pulled vacuum on system to 28 in/hg for 15 minutes. Held vacuum. Recharged system with 5.5oz. Of r134a. Low side pressure stable at 2psi. Unit starting to cool. Advised customer to allow unit to cool for 24 hrs before restocking. Op test good.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Streetsboro, Ohio 44241

Brian M

Job Details: 10/08/2021

Missing encoder did not realize its not included on the UI ; ordrng 1 W11481116 (Encoder) and 1 W11414312 (Harness)

We serviced a

WHITE-WSTINGHSE FREEZER

Model FU211LRW5

Near Willoughby, Ohio 44094

Joe O

Job Details: 10/08/2021

Cc: frostingFound gap in gasket. Steamed out gasket. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC1

Near Highland Heights, Ohio 44143

Joe O

Job Details: 10/08/2021

Customer received incorrect control. Control sent is a control box for a refrigerator or freezer. The box had 2 different part numbers on it. Re ordering controlControl out of stock. Office to reschedule ; ordrng 1 W11352122 (Control)

We serviced a

KENMORE WASHER

Model 110.2233

Near Lorain, Ohio 44055

Angel

Job Details: 10/08/2021

"Cc that unit is not starting. Verified ran diagnostics found error code F5E1 lid switch fault, F5E2 lid lock fault, and F2E1 stuck key. Tested lid lock in diagnostics and would not do anything will need new lid lock replaced. Gave estimate to customer. Do not order part.; ordrng 1 W11307244 (Latch), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDBH979SAW0

Near Ravenna, Ohio 44266

Brian M

Job Details: 10/08/2021

"Cc unit sticking on light wash Found UI not functioning properly Have to hit normal a few times for it to select Needs UI ; ordrng 1 W10811166 (panel-cntl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG520S0AS1

Near Avon Lake, Ohio 44012

Gabriel P

Job Details: 10/08/2021

Found tray for cooking underneath range bumping against ignitor clear out and it started working better check sensor probe is good check harness is not the insolate one but is good customer will monitor it opt test ok

We serviced a

KING KITCHEN REFRIGERATOR

Model KRSC503ESS01

Near Bay Village, Ohio 44140

Gabriel P

Job Details: 10/08/2021

Found ice underneath ice bin it could be cause by ice getting jam on the chute I also did the 2 tablespoons of water on ice chute and it hold it pass clean all ice and water advise customer to monitor

We serviced a

KITCHENAID ICE MAKER

Model KUIX305EWH0

Near Woodmere, Ohio 44122

Manny

Job Details: 10/08/2021

Replaced recirculating pump. Operation test ok. Unit is cooling. Good water flow on evaporator plate.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Mayfield, Ohio 44143

Joe O

Job Details: 10/08/2021

"Installed water valve. Ran test cycle, unit still not filling. Pulled unit checking for blockages. Could not locate any blocked lines. Ran test cycle again, unit filled but would not wash. Pulled error code f7e2(variable speed motor failure) ohmed out motor from control. Motor checked good at 17ohms. Reconnected everything. Tested. No good. Needs control and sump assembly; ordrng 1 W11460946 (Sump assembly) and 1 W11462460 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW3

Near Bay Village, Ohio 44140

Marie V

Job Details: 10/08/2021

"Cc that the bottom drawer does not close all the way. Confirmed, found hose that is use to drain the drain pump out off the cover. Corrected issue. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Kent, Ohio 44240

Brian M

Job Details: 10/08/2021

Cc unit was saying unbalanced He moved and leveled unit and hasnt had the error return Ran diagnostics verified leveled OP Test Ok

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Cleveland Heights, Ohio 44106

Jason N

Job Details: 10/08/2021

"Installed vent motor and tube. Ran wash test, ghost button presses still present during cycle. Called wp techline, Drew, check voltage again at j-box. Check for feedback through N and ground. Found 4vac running through N and ground. Found ground improperly connected to j-box causing a floating ground. House wiring does not have a dedicated ground wire, using shield as ground loop, but shield was not connected to j-box at installation, no lock ring on box connector. Connected unit ground wire directly to shield. Ran wash test for 15 minutes, no UI ghost button issues present. Op test good."

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Westlake, Ohio 44145

Gabriel P

Job Details: 10/08/2021

Unit never shut of while in home cannot duplicate issue advise to monitor working as design

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Mayfield Heights, Ohio 44124

Joe O

Job Details: 10/08/2021

Installed wash plate and gear case. Ran auto test and calibration. Op test okCard didnt show if it was approved. Office to contact if card did not go through.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED20PKXBN00

Near Elyria, Ohio 44035

Angel

Job Details: 10/08/2021

Replaced timer with new one. Tested defrost function opt test no good heater was not turning on heater had continuity and the new bimetal that was installed prior visit had 120vac.Called BJ and had me jump out the bimetal wires to see if the heater turns on and it did and also BJ explained that if the bimetal had 120vac while in defrost bimetal is bad because it should be open with no voltage for the heater to receive the 120vac it needs to turn on. Will need a new bimetal installed. Ordering part.; ordrng 1 WPW10225581 (Bi-metal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Kent, Ohio 44240

Brian M

Job Details: 10/08/2021

"Cc unit not making ice Found e2 errors cant find home position Needs ice maker customer also wants new bin ; ordrng 1 WPW10764668 (ice maker) and 1 WPW10347093 (ice container), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Chagrin Falls, Ohio 44023

Brian M

Job Details: 10/08/2021

Cc of leak Leaking from drain tube (house) Advised on plumber

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV05

Near Bedford, Ohio 44146

Jason N

Job Details: 10/08/2021

Installed ice container. Ran dispense test on cubed and crushed options. Both dispense tests good. Op test good.

We serviced a

GE ICE MAKER

Model UCC15NJBII

Near Solon, Ohio 44139

Jason N

Job Details: 10/08/2021

"Cc need ice maker cleanedCustomer wants to have unit cleaned out. Emptied ice, steamed inside of unit. Wiped out with customer supplied ice maker cleaner solution. Flushed unit. Started unit back into ice production."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Newbury Township, Ohio 44065

Jason N

Job Details: 10/08/2021

"Cc unit not completing cyclesCustomer stated unit is doing same thing as before, filling but not washing. Ran diagnostics, no codes stored. Ran auto test, all functions passed. Ran shift test from agitate to spin several times, no issues found. Had customer start normal load, unit sensed, filled and started into wash cycle. Observed cycle for 20 minutes. No issues found with unit at this time. Unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7749AWB1

Near Strongsville, Ohio 44149

David R

Job Details: 10/08/2021

"Cc unit buttons on UI not all working. Found cable on UI control started to turn brown and corrode. Will need control panel. Customer paid SVC only, do not order parts. ; ordrng 1 W10811148 (Control panel), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near North Ridgeville, Ohio 44039

David R

Job Details: 10/08/2021

"Cc unit making noise. Replaced belt and cam. Tested. Good. No noise. Op test ok. ; used 1 WPW10006384 (BELT), and 1 W10721967 (PULLEY) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bay Village, Ohio 44140

Marie V

Job Details: 10/08/2021

"Steamed out evap, replaced fan with harness and control board. Op test ok . Advice cust to allow 24 hours for unit to reach normal temps."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near North Ridgeville, Ohio 44039

David R

Job Details: 10/08/2021

Left leveling leg needed be adjusted. Now sitting right and not wobbling. Good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Mayfield Heights, Ohio 44124

Corina H

Job Details: 10/08/2021

Replaced the control. Opt test ok

We serviced a

GE COOKTOP GAS

Model ZGU375NSD1SS

Near Chardon, Ohio 44024

Jason N

Job Details: 10/08/2021

Cc unit burners not working correctly. Found when any of the burners is turned on all the burners continue to spark even though flame is present. Unit is using re ignition spark module. Unit will need new module.; used 1 WB13T10076 (Spark module) from stock

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Perry, Ohio 44081

Dan

Job Details: 10/08/2021

"Customer complaint that unit is not powering up, confirmed, 120vac to control, unit needs new control; ordrng 1 WPW10192966 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS0

Near Amherst, Ohio 44001

Angel

Job Details: 10/08/2021

Cc that spray arm is not spinning. Verified ran a normal cycle and the arm were spraying but not enough cleaned out spray arms were clogged with food did a cup test and all cups had even water all around. Explained to customer to prime hot water before running dishwasher and to clean at least 1 a month the filter. Unit working as designed. Opt test ok.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Newburgh Heights, Ohio 44105

Manny

Job Details: 10/08/2021

"Cc unit smoking when comes on, found unit other extensive damage on back , unit will need a cabinet bulkhead and heater vent housing.; ordrng 1 W11417445 (Cabinet) and 1 W11299301 (Bulkhead) and 1 W11104018 (Heater vent housing)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Cleveland, Ohio 44111

Gabriel P

Job Details: 10/08/2021

Replace cam opt test ok

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Cleveland, Ohio 44111

Gabriel P

Job Details: 10/08/2021

Unit is under one year warranty check unit found no issues advise customer to pause unit when is of balance and re arrange clothes also show her how to operate unit better

We serviced a

WHIRLPOOL FREEZER UPRIGHT

Model GAFZ30FDGB02

Near Avon, Ohio 44011

Marie V

Job Details: 10/08/2021

"Replaced Light, And adjusted pedal with screw and lock tite, tested it, press on pedal and hold , door opens. Op test ok"

We serviced a

MAYTAG DRYER

Model MaeDB835DW4

Near Chagrin Falls, Ohio 44023

Brian M

Job Details: 10/08/2021

Cc unit not powering on Found unit not getting power from outlet Needs electrician

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFZ02

Near Mayfield Heights, Ohio 44124

Brian M

Job Details: 10/08/2021

Removed foam

We serviced a

SAMSUNG DRYER

Model DV363EWBEUF/A1

Near Mentor, Ohio 44060

Corina H

Job Details: 10/08/2021

"Replaced the heating element. Cleaned the dryer out a lot of lint. Turned dryer on drum was full of smoke. Took unit back apart looks good. Turned dryer on with front cover off, heating element not turning on when off. Air fluff good. Cycling on and off properly. Called BJ oils on the heating element when new. Checked the vent, good airflow. ; used 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM7

Near Independence, Ohio 44131

Gabriel P

Job Details: 10/08/2021

Wrong control ordering part again schedule for Thursday ; ordrng 1 WPW10120827 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHW03

Near Lorain, Ohio 44055

Angel

Job Details: 10/08/2021

Replaced ui and steamed out evaporator. Set temperature on unit and asked customer to wait at least 24hrs fir proper cooling. Opt test ok.

We serviced a

MAYTAG DRYER

Model MEDB400VQ0

Near Parma, Ohio 44134

Gabriel P

Job Details: 10/08/2021

Ran unit check for any electrical burning took back panel and took unit apart no burning wires but did found some lint burn at the heating element thats it everything else working as design

We serviced a

WHIRLPOOL RANGE

Model WFG770H0FZ0

Near Geneva, Ohio 44041

Dan

Job Details: 10/07/2021

"Customer complaint that left front burner is not lighting, confirmed, installed new burner head, op test good"

We serviced a

MAYTAG REFRIGERATOR

Model MBR2258XES4

Near Lakewood, Ohio 44107

Marie V

Job Details: 10/07/2021

"Cc that the unit has been making a loud noise like a motor and that the ice maker is not working , and that the noise stopped a day ago. Right now compressor , evaporator fan and condenser fan are running. No unusual noises,took temps 36* fresh food section and 4* on freezer. Check door switch is good, light is getting 120V needs new light and ice maker is stuck , jumpstart ice maker and it failed. Ice maker is also getting 120V. Unit will need freezer light and ice maker. Office will contact once they have eta on parts; ordrng 1 D7824706Q (Ice maker), used 1 SHIPPING (shipping and handling), and 1 8009 (APPLIANCE BULB) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Elyria, Ohio 44035

Angel

Job Details: 10/07/2021

"Complaint of wont go threw cycles. Ran diagnostics and found error code F5E3 LID UNLOCK FAULT, F2E1 STUCK KEY, F8E1 NO FILL, LONG FILL, F7E1 BASKET SPEED FAULT, tried to do a manual spin and agitation but would not do anything. Looked under washer and found capacitor disconnected reconnected capacitor and tested unit started working as should ran a calibration. Opt test ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near North Royalton, Ohio 44133

David R

Job Details: 10/07/2021

"Unit is plugged in. Both sections not cooling. Sealed system repair. Tested compressor on watt meter. Showing normal watts and amps. Suspect FF evap and filter drier, to order comp as well. Checked entitlement and unit has extended parts/labor warranty for sealed system repair. Ordering parts needed and customer to pay SVC.

We serviced a

KENMORE REFRIGERATOR

Model 106.59297991

Near Eastlake, Ohio 44095

Jason N

Job Details: 10/07/2021

"Cc unit freezing food in ff section, and not dispensing iceChecked airflow in ff section. Good airflow but vent is being blocked by product, temps set in both sections to 9, coldest temperatures. Set temps in both sections to 5. Customer stated stuff in drawers is freezer too. Customer has humidity adjustment all the way open, letting in too much freezer air. Closed down to lowest setting. Found ice clumped in ice container, unable to dispense. Frost buildup in ice chute, air leaking in from ice door. Unit needs ice door kit. ; ordrng 1 W10823377 (Ice door kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Aurora, Ohio 44202

Brian M

Job Details: 10/07/2021

Cc no ice Ice maker rotating but not calling for water Replaced icemaker OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Aurora, Ohio 44202

Brian M

Job Details: 10/07/2021

Installed actuator OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Willoughby, Ohio 44094

Jason N

Job Details: 10/07/2021

"Did not install evaporator or commence with sealed system repair at this time. Frost pattern on evaporator is normal at this time, unit seems to be cooling properly. Asked customer how unit temperature performance has been since last visit, customer stated unit has been fine. Called BJ, possible door left open mimicked a sealed system issue, possible unit was just coming out of a defrost when diagnosed, let customer monitor, advised not to do sealed system work unless necessary. Unit is working normally at this time, customer to monitor."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Solon, Ohio 44139

Brian M

Job Details: 10/07/2021

Cc unit not working properly Found actuator out of place Replaced actuator OP Test Ok

We serviced a

KENMORE RANGE

Model 790.77513808

Near Westlake, Ohio 44145

Angel

Job Details: 10/07/2021

Cc that unit is leaking gas on back of unit. Verified and used soap suds and found unit leaking from coupling going into the gas valve. Turned off gas removed line and coupling cleaned off thread and added some sealant on the coupling side going into valve retightened checked with soap suds and no leak. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS01

Near Solon, Ohio 44139

Brian M

Job Details: 10/07/2021

"Cc of noise Found evap fan cutting in and out Needs evap fan; ordrng 1 W10822580 (evap fan motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Westlake, Ohio 44145

Angel

Job Details: 10/07/2021

"Cc that unit is vibrating when spinning. Explained to them that washer is always going to vibrate when its going into a spin tried to level out a little better for them and recommended to try to by the pads for under the legs on the washer to try to minimize the shaking since there on a wood floor. Called BJ because customer still had questions and BJ said it was normal and to call whirlpool techline to notify issue and to see if techline has another point of view on issue. Spoke Rich with and said to verify dampers, and legs which i verified already and were good and that unit being on a wooden floor and on a second floor they are going to see the washer shaking more than normal unit is working as designed and recommended to buy the pads for under the legs on the washer as well."

We serviced a

WHIRLPOOL DRYER

Model WGD9400SW0

Near Bay Village, Ohio 44140

Angel

Job Details: 10/07/2021

Cc that door is not locking properly. Verified and found that the catch is damaged. Replaced catch on door now closing and and opening as should. Opt test ok.; used 1 279570 (LATCH) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ02

Near Chardon, Ohio 44024

Jason N

Job Details: 10/07/2021

"Cc unit not cooling Customer stated unit stopped cooling twice, as of now unit is cooling correctly. Found residual ice/frost buildup on evaporator cover. Most likely unit is missing defrost cycles. Unit needs jazz board. Replaced using truck stock part. Programmed to 01. Op test good. ; used 1 WPW10503278 (Control board) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Seven Hills, Ohio 44131

David R

Job Details: 10/07/2021

"Called customer, customer said items are still freezing. Told her I would call tech line before coming out. Called techline, same reference number 7731764069. Went over notes with techline, went over all parts replaced and test that have been done and customers items that have been freezing. Techline said we need to have a data temp logger placed in fridge for 5 days, collect data and then send over to techline engineering after all data collected. Calling customer to let her know that I will send information over to office about data temp logger. Then we will go from there.; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Avon Lake, Ohio 44012

Angel

Job Details: 10/07/2021

Cc that freezer had some frost and that deli drawers are still freezing food. Verified and freezer had some frost around seal part cleaned off and stem seal to expand a little and some vaseline for better sealing when closed. For the crisper drawers called whirlpool techline to explain that we did the service pointer and that they were still having the same problem. Spoke with travis and we went through some steps on diagnostics and asked me to replace thermistor on back wall ff section because its reading the temperatures wrong replaced thermistor from truck stock asked customer to monitor for now to see how it works out for them now that we changed the thermistor like tech line said.Opt test ok used 1 WPW10384183 (THERMISTOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Avon Lake, Ohio 44012

Angel

Job Details: 10/07/2021

Cc that unit is not cooling as should. Verified temps and freezer was at 25* and ff section at 52* when verifying in freezer noticed fan was not running. Took of cover and fan was jammed against foam vent and the screws were not properly inserted. Fix screws and fan placement fan working as should. Opt test ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Chagrin Falls, Ohio 44023

Jason N

Job Details: 10/07/2021

Cc unit detergent dispenser door not latching.Confirmed door will not latch on its own. Replaced dispenser using customer supplied pre Id part. Dispenser test good.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bedford, Ohio 44146

Jason N

Job Details: 10/07/2021

"Cc unit not washing Ran diagnostics, found code f7e6 for motor fault, did not agitate during test cycle, checked under unit, found shifter arm slipped out of splutch yoke. Per service pointer W11531483, replace shift actuator. Replaced shift actuator using customer supplied pre Id part. Ran auto test and calibration. Op test good."

We serviced a

KITCHENAID RANGE

Model KSGB900ESS4

Near Seven Hills, Ohio 44131

David R

Job Details: 10/07/2021

Replaced side panel and back panel. Left out door. Customer came and said they pulled out bottom drawer and slides fell off. Replaced sides in correct position. Customer said door is not closing. Nothing blocking or in way from door closing. Ordering slides and drawer to be replaced.; ordrng 1 W11131365 (Slide left) and 1 W11123024 (Slide right) and 1 W11036176 (Drawer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Solon, Ohio 44139

Jason N

Job Details: 10/07/2021

"Cc unit excessively leaking and not draining Customer stated unit will create a lot of suds and not drain out, will start leaking everywhere. Ran diagnostic, no codes stored. Ran wash test, excessive suds appearing. Asked customer about detergent usage. Cascade pods and Dawn liquid under cabinet. Suspect that the Dawn is being used inside unit. Customer had powdered creamer in cabinet, sprinkled creamer in sudsy water. Ran wash cycle several more minutes, no suds remaining. Ran cancel drain. Advised customer to not use regular dish soap in unit and to ensure if prewashing dishes to rinse thoroughly before putting in dishwasher."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGTR1845QF2

Near Novelty, Ohio 44072

Jason N

Job Details: 10/07/2021

Installed main control. Compressor and condenser fan started up. Unit starting to cool. Advised customer to allow 24 hours for unit to return to desired temps. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Mayfield Heights, Ohio 44143

Jason N

Job Details: 10/07/2021

Cc unit needs gasket replaced due to tear. Replaced RH ff door gasket using customer supplied pre Id part. Ensured good seal to cabinet. Op test good.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Chardon, Ohio 44024

Joe O

Job Details: 10/07/2021

Cc: unit will preheat then shut offCustomer stated unit would heat for approximately 10 mins then shut off and drop in temperature. Ran test bake. Unit preheated. Unit is reigniting. Unit maintaining temp. Could not duplicate issue. Op test ok

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Willoughby, Ohio 44094

Joe O

Job Details: 10/07/2021

Cc: no heatRan test cycle. Unit has good heat and air flow. Unit cycling heat. Unit functioning as designed. Op test ok

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Ashtabula, Ohio 44004

Dan

Job Details: 10/07/2021

"Installed new doors, op test good"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Ashtabula, Ohio 44004

Dan

Job Details: 10/07/2021

"Customer complaint that door is not closing properly, found door not sitting on receivers properly, adjusted, op test good"

We serviced a

FRIGIDAIRE RANGE

Model FFEW3025PBC

Near Conneaut, Ohio 44030

Dan

Job Details: 10/07/2021

"Installed new control and user interface, op test good"

We serviced a

KITCHENAID RANGE

Model KESC307GBL1

Near Jefferson, Ohio 44047

Dan

Job Details: 10/07/2021

"Customer complaint that left front element gets stuck on high and when using oven control states insert probe, confirmed, unit needs new infinite switch and control both parts are no longer available ; ordrng 1 3191106 (Cntrl) and 1 9751362 (Infinite switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Madison, Ohio 44057

Dan

Job Details: 10/07/2021

"Customer complaint that unit is freezing food in fresh food section then food will thaw, fresh food section temperature at 39 degrees, freezer section temperature at 7 degrees, unit needs new control; ordrng 1 W11353813 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE DISHWASHER

Model PDT715SYN2FS

Near Madison, Ohio 44057

Dan

Job Details: 10/07/2021

"Customer complaint that unit is not starting, found unit not draining, found knockout plug still in garbage disposal, removed, op test good"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Painesville, Ohio 44077

Dan

Job Details: 10/07/2021

"Customer complaint that unit is not starting, confirmed, unit needs new lid lock, installed new lock, op test good ; used 1 W10810403 (Lid lock) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Painesville, Ohio 44077

Dan

Job Details: 10/07/2021

"Customer complaint that unit is not washing clothes, ran diagnostics found f7e6(motor fault) error code, Found new style shifter disconnected from cam, installed new old style shifter , op test good"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lakewood, Ohio 44107

Marie V

Job Details: 10/07/2021

Replaced lid lock. Ran auto test and calibration. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAE02

Near Lakewood, Ohio 44107

Marie V

Job Details: 10/07/2021

"Cc that the lights in fresh food section are dim and freezer is out, confirmed. Replaced freezer light. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Wickliffe, Ohio 44092

Joe O

Job Details: 10/07/2021

Installed door. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Maple Heights, Ohio 44137

Manny

Job Details: 10/07/2021

"Replaced latch, ran calibration and diagnostics cycle opt test ok."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Cleveland, Ohio 44108

Corina H

Job Details: 10/07/2021

CC that the unit does not finish a cycle. Confirmed. Found the shifter not in the cam and the door lock not locking. Hot and cold are switched. Reversed the waterlines. . Replaced the lock from t/s and shifter. Ran a calibration. Opt test ok ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS01

Near Olmsted Falls, Ohio 44138

Gabriel P

Job Details: 10/07/2021

"Found fresh food section evaporator frozen also found service pointer but customer will not fix ; ordrng 1 W10633627 (Fan) and 1 W11457241 (Drip pan) and 1 W10316760 (Thermistor) and 1 W10470981 (Gasket), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Olmsted Township, Ohio 44138

Gabriel P

Job Details: 10/07/2021

Found defective shifter replace shifter opt test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Lakewood, Ohio 44107

Marie V

Job Details: 10/07/2021

"Cc that she will put soap in unit but unit didnt start and did not wash the dishes and that she did not hear anything happening inside unit, that when she press start the unit will make a beeping noise. Started a normal cycle, unit started filling with water and motor was running. Canceled and ran diag, no error codes. While running auto test I had dispenser closed, it opened up. Pass. Took temps 145* inside unit after test was done. At this moment unit is working as designed. Op test ok"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mentor, Ohio 44060

Joe O

Job Details: 10/07/2021

"Cc: not starting, humming noiseFound motor just humming. Spinning that basket the unit will start. Needs motorMotor shows under 10 years parts only warranty; ordrng 1 W11126010 (motor-drve)"

We serviced a

MAYTAG DRYER

Model MGD6230HW0

Near Bedford, Ohio 44146

Manny

Job Details: 10/07/2021

"Unit was buried, ask manager if the can pull it out so I can work on it, she asked if I can wait 10 mins so she can have someone move the unit out, Connected unit to power started regular cycle, all functions are working correctly. Good igniter glow cant verify ignition since there is no gas hooked to unit. No issue found with the unit."

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