We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS0
Near Brecksville, OH 44141
David R
Job Details: 12/20/2021
Replaced hoses. Ran multiple test. Draining correctly. Good. Op test ok
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHC319ESS4
Near Aurora, OH 44202
Brian M
Job Details: 12/20/2021
"Cc unit sparked a few times in microwave when making popcorn Found wave guide cover damaged Advised to replace Customer to install no need for return visit ; ordrng 1 W11197783 (covr-inlet), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model PFE28RSHGSS
Near Chardon, OH 44024
Joe O
Job Details: 12/20/2021
"Cc: not cooling ff sectionFound temps in ff at 51 degrees, freezer at 0. Found for evap fan not running. Needs ff evap fan; ordrng 1 WR60X26866 (fan dc ff evap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Eastlake, OH 44095
Jason N
Job Details: 12/20/2021
"Cc unit not powering onPlugged in unit, able to run diagnostics, found code f6e2 for UI to ACU communication error. Unit needs console and main control. ; ordrng 1 W11112656 (Console) and 1 W11400681 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHW04
Near Richmond Heights, OH 44143
Corina B
Job Details: 12/20/2021
Replaced the rail and frame. Opt test ok
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Willoughby Hills, OH 44092
Corina B
Job Details: 12/20/2021
"CC that there is a noise in a spin when its stopping. Confirmed. Found the screw back of the rotor and stator. Found oil leaking. Will need a new gearcase. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR RANGE
Model JDS9860AAP
Near Mayfield, OH 44143
Corina B
Job Details: 12/20/2021
"CC that the oven locks the door when 400* or higher. Will not go into diag. Heated oven to 350* checked the temperature after 20 minutes 380 and staying. Will need a new control and sensor. ; ordrng 1 WP5760M301-60 (Control) and 1 12001656 (Temp sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Highland Heights, OH 44143
Corina B
Job Details: 12/20/2021
"CC that there is a clanking noise in agitate. Washer is in a drain pan. Raised the feet. Started a cycle on bulky item and heavy duty filled barely agitated, drain and went to a spin. F0e4 water too hot. Checked the water, cold going in. called t/l, Cust is overloading the washer. 8 bath towels is the maximum amount for a cycle. Take a video of noise. Connect to the WiFi. Opt test ok"
We serviced a
GE DISHWASHER
Model GDT655SGJ5WW
Near Highland Heights, OH 44143
Corina B
Job Details: 12/20/2021
"Replaced the vent. The dispenser came broken, took picture. Did not need the dispenser. Office to refund the dispenser to customer. Started a cycle. Opt test ok; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Lyndhurst, OH 44124
Corina B
Job Details: 12/20/2021
CC that the food will freezer in in ff section. Confirmed. Shelves are in correct location. Ran diag damper is opening and closing. Ff thermistor is 37* and Fz thermistor-3*. Raised the temperature in the ff section to 39* and the freezer to 1*. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5PHAXMS10
Near Elyria, OH 44035
Angel
Job Details: 12/20/2021
"Cc that icemaker is dripping water. Confirmed opened door and there was ice buildup coming from the icemaker. Removed icemaker to look at it and found the the mold was cracked causing it to leak and have that ice buildup. Will need new icemaker. Gave customer estimate and said he will leave like that for now. Charged service call only. Opt test ok.; ordrng 1 2198597 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model JJW2827DS01
Near South Amherst, OH 44001
Angel
Job Details: 12/20/2021
Cc that unit had error code F2E1 stuck key. Confirmed unit has stuck key replaced with new ui tested unit and started working as should. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Jefferson, OH 44047
Joe O
Job Details: 12/20/2021
"Cc: continues to runExited test mode per tech sheet. Ran auto test and calibration. Ran quick cycle. Advised customer to monitor. Advised if issue continues they will need a control. Built estimate for control; ordrng 1 W10582042 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDF520PGJ6WW
Near Mentor, OH 44060
Jason N
Job Details: 12/20/2021
"Cc unit not powering on.Confirmed not response from console. Checked main control led status. Control is rapidly blinking, denotes a software failure, will need to replace main control. ; ordrng 1 WD21X25736 (Control board)"
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS4
Near LaGrange, OH 44050
David R
Job Details: 12/20/2021
"Replaced harness, control, bulb, socket. Tested light underneath, good. All components working, good. Op test ok."
We serviced a
MAYTAG DRYER
Model MEDB880BW0
Near Solon, OH 44139
Brian M
Job Details: 12/20/2021
Installed belt and idler ran test OP TEST OK ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Amherst, OH 44001
Angel
Job Details: 12/20/2021
Cc that unit was loud and vibrating a lot. Confirmed unit was loud and vibrating took apart unit and found blower wheel full of lint and damaged. Replaced with new blower wheel reinstalled all panels tested unit and working as should. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Amherst, OH 44001
Angel
Job Details: 12/20/2021
Cc that freezer door was not closing. Confirmed door was not closing verified and found that the rear screw on the left hand track was loose causing the slides on the track to hit it when closing the door and not being able to close all the way. Retightened screw tested door and was closing as should also steamed out the frost that had built up on the back of freezer. Unit closing and working as should. Opt test ok.
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS7
Near Oberlin, OH 44074
David R
Job Details: 12/20/2021
"Cc unit is not heating, loud noise. Ran unit, loud noise while running. Unplugged and ran unit plugged into watt meter. Getting 6amps but loud and not heating. High voltage problem. Checked and door switches also charred. Gave estimate for parts needed. Customer paid SVC only. Do not order parts. ; ordrng 1 W10880342 (Transformer) and 1 W11244490 (Interlock switch kit) and 1 W10818686 (Mag), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Mentor, OH 44060
Jason N
Job Details: 12/20/2021
"Cc unit warming drawer not heatingChecked hi limit fuse and element resistance. Hi limit checked good for continuity, element good at 18ohms. Checked power from control board, have L2 and N at control board at p3 connector. Failed relay, unit needs control board. Not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11100619 (Control board)"
We serviced a
WHIRLPOOL STACK W/D
Model WET4027HW1
Near Jefferson, OH 44047
Joe O
Job Details: 12/20/2021
"Cc: dryer makes grinding noise, washer sounds like its spraying water outside the fillRan test cycle on dryer. Found dryer rubbing on the blower housing. Adjusted blower housing. Ran test cycle. Tested good. Ran auto test and calibration on washer. Unit filling properly found no signs of water. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Solon, OH 44139
Brian M
Job Details: 12/20/2021
Cc that food is freezing in fridge section found temps to be normal but customer backed temp setting down Found freezer set to minimum Advised on temp settings fixed temps advised to watch and give it 48 to adjust
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Cleveland, OH 44106
Marie V
Job Details: 12/20/2021
"Cc that the oven gets too hot and you can hear fan trying to cool it down but nothing and it will show a error code and to call for service. Ran diag found 10 error codes of F6E1 run away temp. Oven sensor tested within the range , but when this happens is necessary to replace the oven sensor with the control board. Tested oven and temps are over 180* of what the appliance is showing. ; ordrng 1 W10833885 (Sensor, temp) and 1 W11100513 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR SXS REFRIGERATOR
Model JSC24C8EAM00
Near Lakewood, OH 44107
Marie V
Job Details: 12/20/2021
"Cc that the unit is leaking. Confirmed. Water is coming from evaporator on fresh food. Drain tube is clogged. Cleared all out, found that unit was leaking from behind unit as well. Showed cust. Put everything back together. Op test ok"
We serviced a
FRIGIDAIRE RANGE
Model Fgf354bgwe
Near Parma, OH 44129
Gabriel P
Job Details: 12/20/2021
"Found bake ignitor not working check 120v going to it confirm 123v need ignitor giving estimate ; ordrng 1 5304509706 (Ignitor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GSC3500D51WW
Near Lakewood, OH 44107
Gabriel P
Job Details: 12/20/2021
"Found dial not moving and only move manual customer will think about it ; ordrng 1 WD21X10476 (Timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cleveland, OH 44111
Gabriel P
Job Details: 12/20/2021
"Ran diagnostic found error code F0E7 load detected on the clean cycle delete code ran calibration and auto test pass also ran quick cycle for a little it work cancel cycle and it drain no other issue at the moment,opt test ok Working as design"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Rocky River, OH 44116
Gabriel P
Job Details: 12/20/2021
"Customer complaint of door sliding open all the way instead of staying open how she wants it found that this unit thats not come with leg it has rollers ,adjusted unit all the way up but it didnt make much of. Different so I advise customer to either put shims underneath to be able to raise the front of unit more,opt test ok"
We serviced a
JENN-AIR WALL OVEN GAS
Model JGW8130ADB
Near Conneaut, OH 44030
Dan H
Job Details: 12/20/2021
"Customer complaint that oven is not heating, confirmed, found no power from control, unit needs new control , control is no longer available"
We serviced a
GE REFRIGERATOR
Model PFSS6PKWBSS
Near Ashtabula, OH 44004
Dan H
Job Details: 12/20/2021
"Customer complaint that unit is not dispensing water or making ice after filter change, confirmed, found no water passed water filter head, unit needs new water filter head, customer does not want repair; ordrng 1 WR17X12469 (Filter head), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 110.6521261
Near Madison, OH 44057
Dan H
Job Details: 12/20/2021
"Customer complaint that unit is not starting, confirmed, found power cord terminal broken off, installed new power cord, op test good ; used 1 PT500L (Cord) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Mentor, OH 44060
Dan H
Job Details: 12/20/2021
"Customer complaint that upper rack is not washing, placed glasses upright in racks, ran diagnostics test cycle, unit filled, wash motor never started, found motor connection to control loose, reset connection, wash motor started, op test good"
We serviced a
WHIRLPOOL STACK W/D
Model WETLV27HW2
Near Perry, OH 44081
Dan H
Job Details: 12/20/2021
"Customer complaint that a sock got stuck under the agitating, removed sock from under agitator, op test good"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Perry, OH 44081
Dan H
Job Details: 12/20/2021
"Customer complaint that unit is not heating, confirmed, found heating element open, element is receiving 240vac, unit needs new element; ordrng 1 WP3387747 (Element)"
We serviced a
GE DISHWASHER
Model GDT655SMJ5ES
Near Madison, OH 44057
Dan H
Job Details: 12/20/2021
"Customer has the wrong part, leak is coming from wash motor hose, hose is part of diverter valve assembly unit needs new diverter valve, customer is going to try and have GE send parts again ; ordrng 1 WD19X25278 (Div assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Rocky River, OH 44116
Marie V
Job Details: 12/20/2021
When arrived opened box for parts. Looks and noticed unit is R600. We will have to reschedule.; schdld next appmnt for 12/23 THU !
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Madison, OH 44057
Dan H
Job Details: 12/20/2021
"Customer complaint that unit is not cleaning dishes, ran diagnostics test cycle, found 4-3(motor fault) and 7-1(no heat) error codes, unit filled wash motor never started, wash motor is receiving 120vac , heater is working, unit needs new control and sump assembly , control is covered under extended warranty for parts, customer does not want repair at this time ; ordrng 1 W11124384 (Sump) and 1 W11305303 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8410SW03
Near Madison, OH 44057
Dan H
Job Details: 12/20/2021
"Installed new user interface, found control not powering on, unit needs new control; ordrng 1 WPW10679602 (Cntrl)"
We serviced a
JENN-AIR WALL OVEN
Model JJW3830DS02
Near Rocky River, OH 44116
Marie V
Job Details: 12/20/2021
"Cc that the unit will be good but then it shows that the unit cant be used and that it had an error code. Ran diag got error code F6E0 UI lost contact, f2e1 stuck key. Unit will need new User interface and control board. Parts are warranty for 60 months. Office will contact once they have eta on the UI.; ordrng 1 W11232121 (UI) and 1 W10821712 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Westlake, OH 44145
Marie V
Job Details: 12/20/2021
"Replaced controls and had to call tech line. Told me to start unplugging low voltage components, found ice maker in freezer shorting everything out. Replaced ice maker. Unit started running fans are running. Advice cust to allow 24 hours for unit to get to proper temps. Op test okBrought core for return"
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Amherst, OH 44001
Gabriel P
Job Details: 12/20/2021
"Customer complaint that when using unit at the end of cycle it start all over again ran diagnostic and ran calibration and auto test pass also ran quick wash cycle and it completed working as design right now if it will happen again it will need control,advise customer to monitor,opt test ok"
We serviced a
FRIGIDAIRE WALL OVEN
Model FFGW2415QSA
Near Ashtabula, OH 44004
Joe O
Job Details: 12/17/2021
"Cc: long pre heat times, broil shuts off during heatingFound igniter pulling 3.3 amps. Ohmed out oven sensor 1100 ohms. Ran test bake. Found customer is using bimetal style thermometer. Advised customer on thermometer and accuracy. Unit functioning as designed. Op test ok"
We serviced a
GE REFRIGERATOR
Model GFE28GYNBFS
Near Painesville, OH 44077
Jason N
Job Details: 12/17/2021
"Cleared ff evaporator. Installed defrost heater and bimetal. Let bimetal get cold in cooling cycle. Ran test 94, defrost heater turned on. Op test good."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Wickliffe, OH 44092
Corina B
Job Details: 12/17/2021
CC that the oven does not work and a scratch on the cooktop. Confirmed. Unit is connected to a propane tank. Cracked the line gas coming out. Will need a new gas valve and regulator and paint to cover the cooktop. ; ordrng 1 WP98014893 (Gas valve) and 1 W11346659 (Regulator) and 1 511873 (Paint)
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Madison, OH 44057
Dan H
Job Details: 12/17/2021
"Customer complaint that both ovens are not heating properly, started both ovens for 350 degrees, upper oven temperature at 350 degrees after preheat, lower oven temperature at 321 degrees after preheat, adjusted temperature offset, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Mentor, OH 44060
Jason N
Job Details: 12/17/2021
"Cc unit long dry timesCustomer had unit pulled way from wall and stated they just checked vent and they have plenty of airflow. Checked airflow at vent outlet. Good airflow. They are using a long foil style vent tube. Ran dryer time dry test on high heat, exhaust temps reaching 185 degrees peak then cycling back to 160. Pushed unit back into place and retested. Vent is being crushed closed. Cut excessive vent tube off and reattached. Pushed back and retested, good airflow, but unit is now not heating. All thermals checked good, have good power in to unit at 244v. Intermittent power from timer. Ordering timer. ; ordrng 1 WPW10185992 (Timer)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ
Near North Royalton, OH 44133
Marie V
Job Details: 12/17/2021
"Replaced heater, verify that it does not leaks. . Ran diag. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Eastlake, OH 44095
Jason N
Job Details: 12/17/2021
"Cc ice building up in freezer and leaking Customer stated he thinks its the same issue as last time with a clogged drain. Found some ice buildup in bottom of freezer. Not typical amount of ice buildup for a clogged drain. Checked drain tray, found drain tray is clear as well as drain hole. Checked ice maker for leaks, none found. Could not determine source of water that caused ice formation on bottom of freezer. Advised customer to monitor."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near Eastlake, OH 44095
Jason N
Job Details: 12/17/2021
"Cc unit light squealing noise when operatingRan dryer op test, confirmed light squealing from pulley or rollers. Pulled unit apart, found belt idler pulley seized on shaft. Replaced using truck stock part. Lubricated drum support rollers. Reran op test, no abnormal noises heard. Op test good. ; used 1 279640 (PULLEY-IDR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXXY01
Near Broadview Heights, OH 44147
Marie V
Job Details: 12/17/2021
"Cc that the ice is melting and theres condensation and water all over. Ran diag and set the fan motor for ice maker on, is receiving 14VDC, no operating. Unit will need new fan. Fan is discontinued. Cant be repair.; ordrng 1 W10281584 (Ice maker fan)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF0A
Near Willoughby Hills, OH 44092
Jason N
Job Details: 12/17/2021
Installed lower spray arm. Ran quick wash cycle in entirety. No leaks. Op test good.
We serviced a
GE DRYER
Model DCVH680EJ1MS
Near Willoughby Hills, OH 44094
Jason N
Job Details: 12/17/2021
"Cc unit will buzz but does not start Started dryer cycle, confirmed motor is buzzing but unable to spin drum. Able to start motor by hand pushing drum. Drive motor is weak, will need replaced. Customer not repairing, estimate only. ; ordrng 1 WE17X23463 (Motor)"
We serviced a
AMANA REFRIGERATOR
Model Afd2535fes
Near Chagrin Falls, OH 44023
Brian M
Job Details: 12/17/2021
"Cc of no cool Found compressor running but extremely hot no frost pattern Needs sealed system repair Evap and compressor ; ordrng 1 W10160407 (compressor) and 1 W10613606 (start-dev) and 1 12002041 (kit,evap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Painesville, OH 44077
Joe O
Job Details: 12/17/2021
Cc: not tumblingFound belt snapped. Installed dryer repair kit. Tested. Op test ok
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW0
Near Mentor, OH 44060
Joe O
Job Details: 12/17/2021
"Cc: not drying properly, wet clothes at end of cycleCustomer stated intermittently the unit will not run for the full length of the cycle and will shut off with wet clothes in unit still. Stated that some times the unit will run the full length but the clothes will also still be wet. Found error codes f4e4(l2 voltage error) f2e1(stuck key). Found unit is receiving proper power. Ran test cycle. Unit has good heat and air flow, unit cycling heat properly. Found low air pressure at outside vent. Needs venting cleared."
We serviced a
WHIRLPOOL SXS REFRIGERATOR
Model KSF26C4XYB03
Near Solon, OH 44139
Corina B
Job Details: 12/17/2021
"CC that the ice maker is not making ice. Ice maker cycled. Cycled again with door closed, stopped mid way. Replaced the ice maker. Opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Garfield Heights, OH 44125
Manny
Job Details: 12/17/2021
"Cc unit smell like gas, checked gas like and ok ran normal cycle no smell of gas, pull unit out not gas smell, pushe unit back customer said he smells the gas, I dont smell it, noticed vent had a small leak by the exhaust put some foil tape opt test ok, customer is saying he still smell gas, pull unit out again rechecked the gas line removed flame port cover on front, ran normal cycle again watched ignition of the burner no gas smell. Cant duplicate the smell no much I can do since I can smell the gas, customer stated that he only smell it in the left hand side of the unit, I explained to customer that if we had a leak we coul most likely smell it from anywhere around the unit. He said if he smells it again hell call whirlpool back. So we can take another look. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS3
Near Brecksville, OH 44141
Manny
Job Details: 12/17/2021
"Cc unit leaking again, took pictures this time, customer showed me the picture and there was a lot of suds coming out of the side, ran cycle and unit filling with suds but no detergent in dispenser, then noticed that the drying agent side of the dispenser had some suds on it took cap off and dispenser is broken, unit will need a new dispenser ; ordrng 1 W11032769 (dispenser)"
We serviced a
GE DISHWASHER
Model GDT530PSP6SS
Near Bedford Heights, OH 44146
Manny
Job Details: 12/17/2021
"Cc dishwasher is working good but your last tech left something inside the garbage disposal and its making a grinding noise, turned on disposal and heard an abnormal noise, took screen off drain and found drain port plug stuck in disposal blades, removed plug and ran disposal again, opt test ok!"
We serviced a
JENN-AIR RANGE
Model JJW2730DS02
Near Beachwood, OH 44122
Manny
Job Details: 12/17/2021
"Cc top oven was chiming without being in use, but it reset itself and the chime went away. Set unit to service mode found code F6E1 for upper oven over temperature. Set to 350 opt test ok"
We serviced a
ROPER DRYER
Model RGD4640YQ2
Near Mentor, OH 44060
Joe O
Job Details: 12/17/2021
"Cc: will not heat on auto dry cyclesCustomer stated unit will not heat on auto dry cycles, but will heat on timed dry. Customer stated if they play with the timer they can sometimes get the heat to kick on. Found when you play with the timer the heat will kick on but as soon as you release the time the heat shuts off. Needs timerCustomer does not want to repair at this time; ordrng 1 W11043387 (timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Solon, OH 44139
Corina B
Job Details: 12/17/2021
Replaced the led light and control. Brought core back for return. Opt test ok
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Chagrin Falls, OH 44023
Corina B
Job Details: 12/17/2021
"CC that the unit is dead. Confirmed. Checked the power, good. Checked the power at the control 120 volts. Checked the ui 0 dc volts. Will need a new control and possibly the ui. Cust is calling whirlpool; ordrng 1 W10831163 (Control) and 1 W11042482 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Mentor, OH 44060
Joe O
Job Details: 12/17/2021
"Cc: not cooling, showing dashesFound cooling shut off. Turned cooling on. Compressor kicked on. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Mentor, OH 44060
Joe O
Job Details: 12/17/2021
Cc: error codeFound error code f8e4(float switch) fae2(vent wax motor electrical problem). Ran diagnostics test cycle. Ran normal cycle. Found unit leaking from fill on side of unit. Fill assembly not tightened. Tightened fill assembly. Ran test cycle with soap pod. Op test ok
We serviced a
WHIRLPOOL OTR MICROWAVE
Model RMC275PVS01
Near Moreland Hills, OH 44022
Corina B
Job Details: 12/17/2021
"CC that the microwave is not heating and the light is not working. Confirmed. Will need a lightbulb, magnetron, diode and capacitor. ; ordrng 1 W10245183 (Magnetron) and 1 W10850446 (Capacitor) and 1 WPW10687786 (Diode) and 1 WPW10440740 (Light), used 1 SHIPPING (shipping and handling), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
ELECTROLUX FREEZER UPRIGHT
Model E32AF75FPS0
Near Painesville, OH 44077
Jason N
Job Details: 12/17/2021
"Cc unit leaking from freezer bottom Found ice buildup up on freezer bottom, defrost drain tray iced over. Cleared ice from freezer bottom and steamed out defrost drain. Good flow through. Op test good."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rock Creek, OH 44084
Jason N
Job Details: 12/17/2021
"Cc unit not heating, long dry timesCustomer stated will take several cycles to dry clothing. Ran dryer on timed dry with high heat. Good heat in unit. Checked airflow at vent outlet. Found outlet almost fully blocked with lint. Removed cover and cleared. Good airflow. Unit is working as designed. Op test good."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Wellington, OH 44090
David R
Job Details: 12/17/2021
"Cc unit not heating correctly. Found warped element. Ordering ; ordrng 1 W10779716 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Grafton, OH 44044
David R
Job Details: 12/17/2021
"Replaced valves and housing. Ran diagnostics mode, good, no leaks. Op test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 12/17/2021
Cc of no cool Found unit to be at70 in both sections Compressor running wattage is at 19 watts on test 38According to guide unit has a high side sealed system leak Needs pressurized and tested Spoke to bj he advised its best to reschedule with a wise motion compressor tech ; schdld next appmnt for 12/22 WED !
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Lorain, OH 44055
Gabriel P
Job Details: 12/17/2021
Customer have f6e3 error lots communication will need both control also it will need two techs is a stackable unit ; ordrng 1 W11324037 (Control) and 1 W11322905 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aurora, OH 44202
Brian M
Job Details: 12/17/2021
Installed heater OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WOC75EC0HS01
Near Aurora, OH 44202
Brian M
Job Details: 12/17/2021
"Cc unit not powering on Power going to unit but control not sending power Recommend replacing control UI and to order thermal fuse just in case ; ordrng 1 W11428561 (Ui) and 1 W11261165 (cntrl-elec) and 1 WP4449751 (thrmst-fix), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW655DW0
Near Aurora, OH 44202
Brian M
Job Details: 12/17/2021
Cc unit not spinning Found actuator broken Replaced using truck stock Ran auto test and calibration OP Test Ok ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Painesville, OH 44077
Dan H
Job Details: 12/17/2021
"Installed new timer, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Aurora, OH 44202
Brian M
Job Details: 12/17/2021
Cc unit will not startRan diagnostics unit ran with no issues Ran errors check no issue Ran normal test cycle until unit washed No issue found at this time Advised to watch
We serviced a
GE RANGE
Model PGB908SEM1SS
Near Chardon, OH 44024
Dan H
Job Details: 12/17/2021
"Customer complaint of yellow flames, no yellow flames found, all burners working as designed, customer would like to order new burner caps; ordrng 1 WB28K10222 (Xl cap) and 1 WB29K10024 (L cap) and 1 WB29K10022 (S cap) and 1 WB29K10023 (M cap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ravenna, OH 44266
Brian M
Job Details: 12/17/2021
Customer showed pop took pic Cc unit will not start and will not make selections or shut off Can not get UI to respond even after resetting power Needs UI and control ; ordrng 1 W11481116 (Control) and 1 W11481108 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Painesville, OH 44077
Dan H
Job Details: 12/17/2021
"Customer complaint that led light is out, confirmed, installed new led module, op test good"
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Kent, OH 44240
Brian M
Job Details: 12/17/2021
Installed panel
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Solon, OH 44139
Brian M
Job Details: 12/17/2021
"Cc unit not functioning Found gearcase leaking oil cap damaged Needs capacitor, gearcase, clutch, belt washplate ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (Cap) and 1 W10902814 (washplate)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Roaming Shores, OH 44084
Jason N
Job Details: 12/17/2021
"Cc unit display not workingFound one half of the interface console buttons are not working and no display is present. Checked connections to console and main board. Checked good. Unit needs interface console. Not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11416458 (Console)"
We serviced a
GE DISHWASHER
Model ZDT915SPJ0SS
Near Roaming Shores, OH 44084
Jason N
Job Details: 12/17/2021
"Installed drain pump. Ran quick wash cycle, good drain out when canceled. Op test good."
We serviced a
WHIRLPOOL DRYER
Model WGD9400SU0
Near Painesville, OH 44077
Joe O
Job Details: 12/17/2021
Cc: not heatingFound thermal fuse open. Needs thermal fuse; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
FRIGIDAIRE RANGE
Model FGEH3047VFC
Near Novelty, OH 44072
Corina B
Job Details: 12/17/2021
"CC that the oven is not heating correctly and is loud. Fan is normal sound. Heated oven to 350* waited 30 minutes, thermocouple is staying in range of 350*. Working as designed. Showed cust how to calibrate the oven. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Perry, OH 44081
Joe O
Job Details: 12/17/2021
Cc: after changing filter water and ice do not workFound filter not seated correctly. Customer does not have filter cap to tighten filter. Need filter capCustomer to install; ordrng 1 W11189114 (cap-filter)
We serviced a
KENMORE WASHER
Model 11022352510
Near Madison, OH 44057
Dan H
Job Details: 12/17/2021
"Customer complaint that unit is not draining or spinning, ran diagnostics found f0e5(off balance) error code, found hub worn out, installed new hub, op test good ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Madison, OH 44057
Dan H
Job Details: 12/17/2021
"Customer complaint that washer needs rebalancing, found suspension worn out, unit needs new suspension kit; ordrng 1 W10780048 (Suspension), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Cleveland, OH 44143
Manny
Job Details: 12/17/2021
"Cc lid and is crack on plastic, verify lid is cracked. Replaced lid, opt test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Cleveland Heights, OH 44118
Manny
Job Details: 12/17/2021
"Replaced door switch everything worked good until I turn on the ice maker, ice door not closing all the way. Did the 2tbps of water in ice door, water comes right out, unit will need a ice door. Office to contact customer when part is available to schedule for next service appointment.; ordrng 1 W11423781 (Ice door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Strongsville, OH 44149
David R
Job Details: 12/17/2021
"Replaced pump motor, ran diagnostics and normal cycle. Good. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Avon, OH 44011
Angel
Job Details: 12/17/2021
"Cc that unit was not shutting off the drain pump. Verified and unit was in flood mode canceled out and ran diagnostics had a error code F8E1 no fill, long fill verified and unit was set to hot water and hot water was turned off and cold water was half way open hardly had any water pressure also found mesh filter on drain hose clogged up. Explained to customer why they had the issue with the drain pump no shutting of and recommended them to switch out that mesh filter on end of drain hose because unit will not drain properly as well. Ran calibration and auto test unit working as designed. Opt test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Strongsville, OH 44149
David R
Job Details: 12/17/2021
Replaced water valve. Tested. Unit is good. Temps holding up good. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near North Royalton, OH 44133
David R
Job Details: 12/17/2021
Replaced right door and emblem. Leveled out doors. Answered customers questions. Unit is good. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Avon, OH 44011
Angel
Job Details: 12/17/2021
Cc that drawer was freezing lettuce. checked temps and were at 40* and freezer at 3*. Ran some troubleshooting from ServiceMatters and everything checked out good so i set freezer temp 2* higher like it says in ServiceMatters. Explained to customer that the temperatures i took were ideal and should not be freezing her food but she does have the settings to set temps at her preferred temp. She did not know how to work with the temp settings so I demonstrated her how to work with the temp settings and told her if anything to call us back but unit has perfect temps and all tests passed. Unit working as designed. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE304DSS0
Near Parma, OH 44130
David R
Job Details: 12/17/2021
"Cc unit leaking from right side. Found gasket not sealing properly. Looked underneath to make sure not leaking from pump, good, ordering seal and gasket. ; ordrng 1 W11177741 (Gasket) and 1 WPW10497235 (Seal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Olmsted Township, OH 44138
David R
Job Details: 12/17/2021
"Housing replaced. Found out fabric softener was not turned on during cycle. Showed and let customer know how to turn it on and make sure light is on the side before using. Ran diagnostics, all test good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Westlake, OH 44145
Angel
Job Details: 12/17/2021
I took picture of POP but the last three on the model from the fridge is different from the model on the POP but checked in entitlement and was under warranty. Cc that unit is not making ice. I verified and ice maker is cycling as should but not receiving water looked on back of unit and has line hooked up took off line to valve and theres no water coming out she has a sattle valve installed checked for any bends on line but was good will need plumber to install a quarter turn valve because theres no water coming in to the unit. Unit working as should. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Westlake, OH 44145
Angel
Job Details: 12/17/2021
Cc that unit was not dispensing ice or making ice. Verified and the ice maker auger motor was working and flap as well tried to take out bin and was stock from the cold got it out and bin had ice but not sufficient ice and they dont use to much ice from what the customer explained there was also ice stock in the opening of the bin not allowing the ice to be dispensed cleared out. So i tried to cycle ice maker it cycled the first time removed checked water level and was good emptied out and tried again to cycle it but got stock half way so i replaced ice maker cycled and filled as should. Opt test ok.