Service History 82

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near South Euclid, OH 44118
Corina B
Job Details: 06/23/2021
"Entitlement is good. CC that the ff is not cold enough. Confirmed ff 58* Fz 5*10*. Found no cold air circulation to the top of the ff section. Checked the damper, opening and closing. The evap fan is running. Good frost pattern on the evap. Called t/l to replace the fan. Will need a damper, fan control and ui. Office to reschedule ; ordrng 1 W11087463 (Damper) and 1 W11369036 (Fan) and 1 W11394630 (Ui) and 1 W11487480 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Avon, OH 44011
Marie V
Job Details: 06/23/2021
"Replace drain pump and ran auto test, pass. Op test ok"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Shaker Heights, OH 44122
Jason N
Job Details: 06/23/2021
Cc unit did not have leveling legs installed. Installed leveling legs using customer supplied pre Id parts. Leveled unit. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Avon Lake, OH 44012
Gabriel P
Job Details: 06/23/2021
Found evaporator frozen ran diagnostics test force defrost it work bi metal good thermister all good steam evap advice customer that if it happens again she will need control
We serviced a
AMANA DRYER
Model NED4655EW1
Near Avon Lake, OH 44012
Gabriel P
Job Details: 06/23/2021
"Found screw stuck at the seal correct issue,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Strongsville, OH 44149
David R
Job Details: 06/23/2021
"Took pics. Dent is on the side of the unit, cannot be repaired. Happened either in factory or delivery. Calling techline to document. Documented dents and scratches. W10134625 is touch up paint if customer wants. Gave customer service number to customer, let her know dents non repairable. She is going to call Costco/Whirlpool to get either an exchange or refund for some money."
We serviced a
KENMORE WASHER
Model 110.2881279
Near Euclid, OH 44119
Joe O
Job Details: 06/23/2021
"Cc: not spinning, not drainingPulled drain off unit. Unit started spinning. Found drain pump is plugged up. Needs drain cleared. Customer does not want to repair at this time."
We serviced a
WHIRLPOOL RANGE
Model GS445LEMS2
Near Cleveland, OH 44119
Joe O
Job Details: 06/23/2021
Cc: touch panel not functioningFound intermittent touch on panel. Needs controlControl shows discontinued.; ordrng 1 WP8524252 (Control(discontinued))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cleveland, OH 44110
Joe O
Job Details: 06/23/2021
"Cc: buzzing noise, low water pressureFound unit sitting on the floor causing buzzing noise. Found customer had saddle valve on pvc water line causing low water pressure. Customer needs supply water valve replaced."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44108
Joe O
Job Details: 06/23/2021
Cc: worried unit is going to blow upFound error codes f0e5(off balance) f2e1(stuck key). Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PLAW0
Near Lyndhurst, OH 44124
Joe O
Job Details: 06/23/2021
Cc: not draining at end of cycleRan test cycle. Could not duplicate issue. Op test ok
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Cleveland, OH 44111
Corina B
Job Details: 06/23/2021
"Replaced the agitator, cam, belt and cap. Started a spin cycle. Optest ok."
We serviced a
MAYTAG DRYER
Model MGDE900VJ1
Near Madison, OH 44057
Jeff M
Job Details: 06/23/2021
The unit will not turn on as an F01 code main control failure needs a new main control; ordrng 1 WPW10174746 (Main control) and 1 S
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW1
Near Shaker Heights, OH 44122
Jason N
Job Details: 06/23/2021
"Cc unit leaking. Ran auto test. No leaks found on auto test. Filled tub with water, found leaking from bellow. Multiple holes in bellow. Unit will need need bellow gasket. Part not showing in stock at Marcone, office to contact customer for next service date. ; ordrng 1 WPW10381562 (Bellow)"
We serviced a
KENMORE REFRIGERATOR
Model 10657282790
Near Parma, OH 44130
Corina B
Job Details: 06/23/2021
"Replaced the thermostat. Steamed out the evaporator. Optest ok. ; used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elyria, OH 44035
Marie V
Job Details: 06/23/2021
"Cc that the unit was not working good las time it was used it was making clicking noise and it wouldnt agitate or spin. Ran diag no error codes. Ran auto test, unit did not agitate. Found shifter off place. Replace from T/S. Ran calibration and auto test. Op test ok ; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFC15M0EW0
Near Cleveland, OH 44108
Dan H
Job Details: 06/23/2021
"Customer complaint that right rear element is not heating, Confirmed, infinite switch is jammed, unit needs new infinite switch ; ordrng 1 WP3148953 (Infinite switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE554CSS3
Near Novelty, OH 44072
Joe O
Job Details: 06/23/2021
Cc: not heatingFound error code f7e1(no heat). Found low water temps at start of cycle. Advised customer to run hot water at sink prior to starting unit. Ran diagnostics test. Heater is functioning. Op test ok
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Newbury Township, OH 44065
Joe O
Job Details: 06/23/2021
Installed dryer repair kit. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL WALL OVEN
Model KOSC504ESS01
Near Windham, OH 44288
Brian M
Job Details: 06/23/2021
Cc unit pushed out and not leveled on the outside But the inside racks are now leveled Called whirlpool they asked If unit is physically damaged No physical damage Found unit not installed on flat surface just slats Installation manual says needs to be flat surface Advised customer on installation And once unit is installed according to manual to reach back out.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Avon, OH 44011
Gabriel P
Job Details: 06/23/2021
Replace timer ran unit for 20 minutes and it started working as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Columbia Station, OH 44028
David R
Job Details: 06/23/2021
"Cc water filter not coming out. Found water filter housing clip missing to get filter out. Had an extra housing on truck, replaced the clip. Tested multiple times. Good, op test ok"
We serviced a
WHIRLPOOL WASHER
Model LA5578XTN0
Near Cleveland, OH 44108
Dan H
Job Details: 06/23/2021
"Customer complaint that unit is not agitating, confirmed, motor smells burnt, transmission is seized, frame is rusted through and not holding case in place, unit needs new transmission and motor; ordrng 1 3360629 (Transmission) and 1 WP661600 (Motor)"
We serviced a
KENMORE DISHWASHER
Model 665.13093N413
Near Madison, OH 44057
Jeff M
Job Details: 06/23/2021
The unit fills with water it does not wash off the motor is receiving power motor. EST only ; ordrng 1 W11087376 (Sump) and 1 S
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ02
Near Ashtabula, OH 44004
Jeff M
Job Details: 06/22/2021
Yeah icemaker filter was frozen I steamed up the fill tube this issue occurred after a power outage its a good possibility it was a fluke.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Cleveland, OH 44103
Corina B
Job Details: 06/22/2021
"Recovered refrigerant, replaced evaporator and drier, pulled 28vac w/ pump, watched, good, charged 4.8oz r134a, unit cooling, pressures good, op test ok ; used 1 WPW10143759 (DRIER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXNL04
Near Rocky River, OH 44116
Corina B
Job Details: 06/22/2021
Replaced the valve. Cust can install the cover. Optest ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE DRYER
Model DRSR495GG7WW
Near Geneva, OH 44041
Jeff M
Job Details: 06/22/2021
They sent me two of the same large gas valves I double checked the part numbers that I ordered I ordered the correct numbers they were packed incorrectly I installed the gas valve that was provided the unit appears to be working now customer wants the other gas valve installed also its better to do these in pairs anyway. Re-order the smaller gas valve; ordrng 1 WE4X693 (Gas valve)
We serviced a
JENN-AIR RANGE
Model JDS1750EP1
Near Perry, OH 44081
Joe O
Job Details: 06/22/2021
"Cc: f2e1 errorFound error f2e1(stuck key). Intermittently allowing selections. Needs keypadKeypad out of stock, office to reschedule ; ordrng 1 W11039015 (panl-cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Ridgeville, OH 44039
Marie V
Job Details: 06/22/2021
"Cc that the unit is not spinning out the clothes. Ran diag found error code of f0e5 off balance load detected f5e3 lid unlock fault f2e1 stuck key. Deleted error codes and ran auto test. Saw impeller higher than normal. Pulled the hole shaft whit impeller when auto test was done. Unit will need gearcase. Took pics. Cust will not fix.; ordrng 1 W11454734 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lorain, OH 44055
Gabriel P
Job Details: 06/22/2021
"Replace cam and belt,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ03
Near Garrettsville, OH 44231
Brian M
Job Details: 06/22/2021
Cc unit not making ice and has clumped in bin Found icemaker to have a clogged fill tube Clear clog ran test harvest OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WGD5700SW0
Near Kent, OH 44240
Brian M
Job Details: 06/22/2021
Cc unit not heating Found unit to heat normally but once warmed up coils stopped Replaced using truck stock OP Test Ok ; used 1 279834 (COIL) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGH2844LPE
Near Geneva, OH 44041
Jeff M
Job Details: 06/22/2021
The unit is not making any ice. I found the cavity was broken and the sensor for the icemaker is also broken. Theres no water making it to the dispenser. I inspected the water solenoid in the back. Then I disconnected the waterline to the door dispenser. when you hit the door dispenser for water with the waterline disconnected on the water valve theres no water comes out indicating that the solenoid has failed and needs replaced. The back wall of the refrigerator has rust damage from the heat exchanger lines to the evaporator located inside the icemaker. Because of this I recommended to the customer not to fix the machine and recommended for them to call Frigidaire to see if theres anything that they can do this unit is non-repairable.; ordrng 1 243297613 (Ice maker) and 1 S and 1 242253002 (Water valve)
We serviced a
GE DISHWASHER
Model GDT695SSJSS
Near Painesville, OH 44077
Jeff M
Job Details: 06/22/2021
The drain pump is getting power but its not rotating needs a new drain pump; ordrng 1 WD19X24829 (Pump) and 1 S
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYW02
Near Westlake, OH 44145
Gabriel P
Job Details: 06/22/2021
"Follow each step of seal system and lock ring them put in to vacuum and add refrigerant 134 no leak showing,opt test ok"
We serviced a
MAYTAG WASHER
Model LAT9700AAW
Near Shaker Heights, OH 44122
Jason N
Job Details: 06/22/2021
"Disassembled unit, drained oil from transmission. Replaced bottom nose seal. Refilled with fresh oil. Reassembled unit. Ran wash test then spin test, unit will only agitate. Brake assembly not disengaging for spin mode. New brake assembly would require special tool for replacement, tool (Y038315)is no longer available. No further repair to be done on unit."
We serviced a
WHIRLPOOL RANGE
Model WFG770H0FZ1
Near Chagrin Falls, OH 44022
Dan H
Job Details: 06/22/2021
"Customer complaint that right rear igniter is not arcing, confirmed, found igniter cracked and arcing under burner head, unit needs new igniter, part is out of stock so not scheduling return appointment ; ordrng 1 W11453920 (Igniter)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Strongsville, OH 44136
David R
Job Details: 06/22/2021
"Cc unit not filling up. Found that the drain hose is on the floor. Let customer know per owners manual that the drain hose has to be a certain height, check owners manual if needed. Usually suggest the height of the washer. Corrected, put hose in tub next to it. Ran a normal cycle. Showed customer. Unit test good. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Broadview Heights, OH 44147
David R
Job Details: 06/22/2021
"Cc unit not spinning. Found hub is stripped. Screws are stripped inside as well. Will need a new basket, hub and screws. Basket is under 10 year extended warranty. Gave estimate to customer. Customer paid SVC. Do not order parts ; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub) and 6 WP8533953 (Screws)s, used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Mentor, OH 44060
Jeff M
Job Details: 06/22/2021
The drain in the rear was frozen I replaced it with truck stock unit tested good the part is covered under a manufacturer special projects service W10632338E; used 1 W10619951 (TUBE-DRAIN) from stock
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near Brecksville, OH 44141
David R
Job Details: 06/22/2021
"Replaced water valve. Tested. Good. Pipes still chatter a little, older house. Customer wants to keep in new part."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 06/22/2021
Replace door opt test ok
We serviced a
GE WASHER
Model GTW750CPL1DG
Near Painesville, OH 44077
Joe O
Job Details: 06/22/2021
replace door opt test ok
We serviced a
GE DISHWASHER
Model GDWF160R10SS
Near Painesville, OH 44077
Joe O
Job Details: 06/22/2021
Installed water valve. Ran test cycle. Op test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE DISHWASHER
Model GDF530PGM0CC
Near Painesville, OH 44077
Joe O
Job Details: 06/22/2021
"Cc: not heatingCustomer replaced heating element, did not reset fuse. Reset fuse. Ran diagnostics test cycle. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Parma, OH 44129
David R
Job Details: 06/22/2021
Cc unit not coming on. Press on button multiple times and unit coming right on. Audio working. No error codes. Ran a normal cycle. Good. Also wanted unit leveled and adjusted. Corrected. Tested. Good. Unit working good. Op test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Chagrin Falls, OH 44023
Dan H
Job Details: 06/22/2021
"Customer complaint that lid is locked, ran entitlement, unit is under warranty until 7/14/21, ran diagnostics found f7e1(basket speed fault) error code, unit is not spinning, found a piece of plastic jammed between tub and basket, plastic piece fell into tub while attempting to remove, unable to remove basket to retrieve, unit needs new basket, tub, hub, gearcase, drain pump filter and wash plate, several parts are out of stock so not scheduling return appointment ; ordrng 1 W10752283 (Wash plate) and 1 W10528947 (Hub) and 1 W10752719 (Basket) and 1 W11089264 (Filter) and 1 WP8533928 (Screw) and 1 W11219115 (Tub) and 1 W11454734 (Gearcase)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bedford Heights, OH 44146
Dan H
Job Details: 06/22/2021
"Customer complaint that unit is not cleaning, wash motor tests good, unit is operating as designed"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Garfield Heights, OH 44125
Dan H
Job Details: 06/22/2021
"Customer complaint that there is no control over burners and unit is not level, adjusted burners and leveled unit, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MRT519SZDM00
Near Cleveland, OH 44109
Dan H
Job Details: 06/22/2021
"Customer complaint that unit is not cooling, freezer section temperature at 46 degrees, fresh food section temperature at 59 degrees, compressor and condenser fan are running, good frost pattern on evaporator, evaporator fan is not running, installed new evaporator fan motor, op test good ; used 1 WP2315539 (MOTOR-EVAP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Cleveland, OH 44113
Dan H
Job Details: 06/22/2021
"Customer complaint that unit shuts off after a few minutes, ran diagnostics no error codes found, moisture sensor is working, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Shaker Heights, OH 44122
Jason N
Job Details: 06/22/2021
"Cc unit not powering on unit Customer stated unit will randomly not power on or not respond, would have to unplug unit and plug back in to be able to use. Found unit will not power on. Checked power in to control board, good at 121v, checked power out to ui, good at 13.7v. Unit powered on, but UI functions not responding. UI or main board communication issue. Ordering both console and main board. Main control not showing in stock at Marcone, office to contact customer for next service date. ; ordrng 1 W11378949 (Console) and 1 W11512506 (Main control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Eastlake, OH 44095
Jeff M
Job Details: 06/22/2021
The left side of the upper rack rail was catching the seal pulling the seal out of its channel. I installed the new sealed unit tested good. I dont think the original seal was pressed into the channel completely allowing a little bit of overhang for the rack to catch on
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Streetsboro, OH 44241
Brian M
Job Details: 06/22/2021
Installed led OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Parma, OH 44129
David R
Job Details: 06/22/2021
"Cc unit will sometimes make ice and when they use it all up, sometimes takes days to make or drop anymore. Went into diagnostics, icemaker error codes reading E2, motor lost position. Went through and cycled icemaker and called for water. Ordering icemaker ; ordrng 1 W11294907 (Icemaker)"
We serviced a
SAMSUNG DRYER
Model DV45K6200EZ/A3
Near Parma, OH 44129
David R
Job Details: 06/22/2021
"Replaced rollers, all 4. Replaced idler. Tested, good. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near Highland Hills, OH 44122
Jason N
Job Details: 06/22/2021
"Installed infinite switch and knobs. Could not test unit, customer had moved unit out to garage and replaced with another."
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Cleveland, OH 44135
Corina B
Job Details: 06/22/2021
Replaced the lock. Ran a calibration. Started a spin cycle. Optest ok.
We serviced a
GE DISHWASHER
Model PDT715SYN0FS
Near Chardon, OH 44024
Joe O
Job Details: 06/22/2021
Installed sump kit and sump mold. Ran test cycle. Op test ok
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Waite Hill, OH 44094
Joe O
Job Details: 06/22/2021
Installed drain pan and drain tube. Op test ok
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW-6
Near Cleveland, OH 44113
Dan H
Job Details: 06/22/2021
"Customer complaint that door will not close, confirmed, found interlock switches broken, unit need new door switches; ordrng 1 W11433682 (Interlock) and 1 W11551761 (Interlock), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE507EBL02
Near Gates Mills, OH 44040
Joe O
Job Details: 06/22/2021
Installed ui. Ran test bake. Op test ok
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Aurora, OH 44202
Brian M
Job Details: 06/22/2021
Cc unit flooded basement Customer had washer moved out of laundry room Moved back in ran diagnostics test no leaks Ran bulky deep fill setting Basket filled no leaks Ran drain and spin no issue found at this time Advised to watch
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Shaker Heights, OH 44120
Brian M
Job Details: 06/22/2021
Replaced door Advised to give it 72 hours to make ice
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Chagrin Falls, OH 44022
Brian M
Job Details: 06/22/2021
"Cc unit not working properly Found error for low flow/ over flow/ acu motor not reaching rpmsRan diagnostics test found no issues but unit will just randomly shut off Ran UI test and again unit shuts off Needs UI abs control ; ordrng 1 W11201292 (cntrl-elec) and 1 W10911043 (panel-cntl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Solon, OH 44139
Brian M
Job Details: 06/22/2021
Cc unit not working properly Ran test cycle no good Found all holes on spray arms to be clogged Removed and cleared debris from all arms Ran diagnostics auto test no errors and completed with no errors
We serviced a
JENN-AIR RANGE
Model JGS8850BDS
Near Beachwood, OH 44122
Jason N
Job Details: 06/22/2021
"Cc unit needs new oven ignitorConfirmed oven will not light, ignitor physically open. Replaced ignitor using customer supplied part. Ran bake test to 350 degrees. Good ignition and preheat. Op test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44128
Jason N
Job Details: 06/22/2021
"Cc unit taking too long to wash and unit shakes in spin.Ran diagnostics, no codes stored. Ran auto test, all functions passed. Advised customer about cycle times depending on cycle chosen and cycle options turned on, possible cycle times may exceed 2 hours. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Willoughby, OH 44094
Jeff M
Job Details: 06/22/2021
Customer had two issues one was the cloudiness of the water which that eventually worked itself out. And another was a popping sound coming from the back of the machine I pulled the machine out put my ear to the back wall and the popping is coming from the evaporator as the Freon is passing through the system completely normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cleveland, OH 44135
Corina B
Job Details: 06/22/2021
Replaced the water valve and water line. Tested the valve and line. Optest ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cleveland, OH 44111
Corina B
Job Details: 06/22/2021
Cust states having a home warranty.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cleveland, OH 44111
Corina B
Job Details: 06/22/2021
Replaced the outer door. Optest ok.
We serviced a
GE WASHER
Model GTWN4250D1WS
Near Willoughby Hills, OH 44094
Jeff M
Job Details: 06/22/2021
Installed the new part op tested good. Water valve
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Cleveland, OH 44143
Joe O
Job Details: 06/22/2021
"Cc: not dispensing ice, water not coldFound auger motor seized. And ice sticking together in bin. Water temps the same as refrigerator temps. Advised customer on water. Needs auger motor. Auger motor out of stock, office to reschedule; ordrng 1 W11310391 (Auger motor)"
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 06/22/2021
Installed icemaker Ran test cycle OP Test Ok Advised to wait 72 hours to get half bin
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 06/22/2021
"Food was blocking vent show customer how to properly organize fridge without blocking vent,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cleveland, OH 44102
Dan H
Job Details: 06/22/2021
"Customer complaint that unit is not cooling, found evaporator frozen solid, unit needs control and thermistor, control is out of stock so not scheduling return appointment ; ordrng 1 WPW10384183 (Thermistor) and 1 W11449482 (Cntrl)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Middleburg Heights, OH 44130
David R
Job Details: 06/22/2021
Replaced latch. Tested. Good. Op test ok
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS03
Near Cleveland Heights, OH 44118
Dan H
Job Details: 06/22/2021
"Installed new user interface ,op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Newbury Township, OH 44065
Brian M
Job Details: 06/22/2021
Cc unit just clicking Found relay shorted Replaced using start device from truck stock OP Test Ok ; used 1 8201786 (STARTER) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44108
Dan H
Job Details: 06/22/2021
"Customer complaint that unit is not sensing properly, ran diagnostics found f8e1(long/no fill) error code, hot and cold valves open and have good flow, found hold and cold lines reversed, corrected, started normal wash cycle, unit filled and began washing, op test good"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near University Heights, OH 44118
Jason N
Job Details: 06/22/2021
Installed shift actuator. Ran auto cycle and calibration. Op test good.
We serviced a
KENMORE DRYER
Model 110.619231
Near Avon Lake, OH 44012
Gabriel P
Job Details: 06/22/2021
Check all fuse in the back confirm good so is the timer call bj then unit start to work as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Berea, OH 44017
David R
Job Details: 06/22/2021
Cc of noise. Recorded it. Coming from diffuser. Had one on truck, W11236851, not a t/s item. Tested, good. Op test ok."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Richmond Heights, OH 44143
Jason N
Job Details: 06/22/2021
"Installed drive motor. Ran dryer op test, good heat and tumble. Op test good."
We serviced a
GE REFRIGERATOR
Model GNS23GMHBFES
Near Huntsburg, OH 44046
Brian M
Job Details: 06/22/2021
Installed control Fan turned on OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKBT05
Near Willoughby Hills, OH 44092
Dan H
Job Details: 06/22/2021
"Installed new ice maker , op test good"
We serviced a
FRIGIDAIRE WASHER
Model FFFW5000QW0
Near Strongsville, OH 44149
Marie V
Job Details: 06/22/2021
Replaced all door parts. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Avon, OH 44011
Gabriel P
Job Details: 06/22/2021
"Follow all intruction of lock ring then put in to a vacuum and add refrigerant,opt test ok ; used 1 W10895757 (5/6), 1 W10896689 (5/4), 1 W10896690 (8/8), and 1 W10896709 (6/6) from stock"
We serviced a
GE WASHER
Model GFWN1100L2WW
Near Madison, OH 44057
Joe O
Job Details: 06/22/2021
Installed bellow. Ran test cycle. Op test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near North Olmsted, OH 44070
Marie V
Job Details: 06/22/2021
"Cc that when you open the freezer door and close it it makes a noise. Confirmed. That noise is normal , showed cust owners manual and explain her about the normal noises on refrigerator. Also everything is set to recommended and temps are good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cleveland, OH 44111
Corina B
Job Details: 06/22/2021
"Cust showed pop, sent pic. CC that they can not dispense ice and have frost around the inside of the freezer. Verified and found that the seal on the freezer door had a gap causing warm air to flow inside the freezer and causing the frost. Steamed out gasket and applied a little Vaseline for better seal."
We serviced a
WHIRLPOOL WASHER
Model WFW88HEAW0
Near Rocky River, OH 44116
Marie V
Job Details: 06/22/2021
"Cc that is the same issue as before. Showed cust how to clear out holes on bellow and hot to clear out the dispenser from soap residue, advise that leaving door open and dispenser open will help and that running clean washer with affresh will also help with debris on unit. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44102
Corina B
Job Details: 06/22/2021
CC that the unit fills and does nothing. Started a load of clothes on normal. Found the shifter out of position. Will need a new shifter. Do not have my t/s. Office to reschedule. ; ordrng 1 W10913953 (Shifter)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PFAA
Near Lakewood, OH 44107
Marie V
Job Details: 06/22/2021
"Cc that the ice maker is not working , and that about a week ago she defrosted unit thinking that a line may be frozen it worked but is not making ice again. Took temps on freezer 9* on fresh food section is 40* 42*and on ice box is 25*. Took ice maker apart and found evap frozen. Unit will need seal kit and it will need to be defrosted. ; ordrng 1 5303918784 (Seals), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE RANGE
Model ZGP366NR5SS
Near Lakewood, OH 44107
Marie V
Job Details: 06/22/2021
"Cc that when you try to turn burner off it keeps speaking. Confirmed. Unit will need switch and valve. ; ordrng 1 WB24K10086 (Harness burner box) and 1 ZGP366NR5SS (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF5353WH202
Near Mentor, OH 44060
Jeff M
Job Details: 06/22/2021
The damper control appear to be stuck I went to open the door manually with a screwdriver and the motor kicked on and open the dampener. Everything appears to be normal now
We serviced a
WHIRLPOOL WASHER
Model WFW5090GW0
Near Conneaut, OH 44030
Jeff M
Job Details: 06/22/2021
The unit is unbalanced. The floor that the washer is sitting on has some give allowing it to appear more unbalanced than it actually is. The pet store that its sitting on the feet all the rubber is worn away so its not grabbing the floor allowing it to slide. I leveled it the best I could but its still not technically good enough.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60HXSS1
Near Cleveland, OH 44124
Jason N
Job Details: 06/21/2021
"Cc unit not cyclingCustomer stated unit will start a cycle but stop 10 minutes in. Last cycle she ran it ran normally. Ran diagnostics, found codes 6-4 for float switch open, 6-1 for low water flow and 8-1 for slow drain. Let diagnostics run in entirely. No codes at end. Started wash cycle and let cycle for 10 minutes, no issues found. Unable to duplicate cycle issue at this time."