We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Mentor, OH 44060
Dan H
Job Details: 04/19/2023
"Customer complaint that unit is leaking, found basket lodged under back panel lip, removed, suspension is weak, tub ring is damaged, unit needs new tub ring and suspension; ordrng 1 W11550886 (Tub ring) and 1 W11217817 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mentor, OH 44060
Dan H
Job Details: 04/19/2023
"Customer complaint of grinding noise, confirmed, found hub worn out, installed new hub, op test good ; used 1 W10528947 (HUB) from stock"
We serviced a
GE WASHER
Model GFW650SPN0SN
Near Willoughby, OH 44094
Dan H
Job Details: 04/19/2023
"Customer complaint of loud noise when filling, confirmed, valve is squealing, unit needs new valve assembly; ordrng 1 WH23X29553 (Valve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MTB2155GRQ
Near Wickliffe, OH 44092
Dan H
Job Details: 04/19/2023
"Start device replacement kit is only for EGY100, EGZ100, AND EGU70, this unit has an EGZ 70HLP, per installation sheet this compressor does not need start device updated"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HBS01
Near Painesville, OH 44077
Dan H
Job Details: 04/19/2023
"Customer complaint that unit is not dispensing ice, confirmed, found broken wire in harness that runs through door, unit needs new freezer section door(blkss), customer does not want repair ; ordrng 1 W11611334 (Frz dr(blkss)), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Avon Lake, OH 44012
Marie V
Job Details: 04/19/2023
"Cc that the unit stops mid cycle and shows error code F9E1. Stared unit. And try to drain, not good. Found disposal was clogged . Cleared all out, tested unit, op test ok"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Avon Lake, OH 44012
Marie V
Job Details: 04/19/2023
Cc that the door seal is broken. Confirmed. Removed old and replaced seal. Advice not to use at least for 2 hours to allow the high temp adhesive to cure. Op test ok
We serviced a
GE RANGE GAS
Model JGBP90MEB1BC
Near Westlake, OH 44145
Marie V
Job Details: 04/19/2023
Replaced ignitor. Preheated oven to 350*. Optest ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Westlake, OH 44145
Marie V
Job Details: 04/19/2023
"Cc that unit is not working and is not getting any water into unit. Confirmed, unit just drains, no water at the drip pan, ran diag found error code F7e1 , f9e1 , fae2. Ran test on unit, does nothing but drain. Switch is working properly. While running test, was able to get water in and drain pump working . Ordering parts needed. ; ordrng 1 W11416362 (Pump motor) and 1 W11545309 (Strike) and 1 W11545290 (Deflector) and 1 W11545539 (Gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED8300SW1
Near Cleveland Heights, OH 44106
Jason N
Job Details: 04/19/2023
Cc unit needs belt replacedReplaced belt and idler pulley using customer supplied parts. Dryer op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Marie V
Job Details: 04/19/2023
"Cc that the unit stopped making ice and that the water at the door is not working. Confirmed, when pressing pad, no noise from board, no power going out, also found freezer evaporator full with frost, verify resistance on bimetal, is good. unit will need control, harness fan for freezer and UI. Cust will talk to husband to see if they will continue.; ordrng 1 WPW10675033 (Control) and 1 W11249952 (Harness fan) and 1 W11330971 (Ui), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEH01
Near Rome, OH 44085
Dan H
Job Details: 04/19/2023
"Customer complaint that fresh food section is not cooling, fresh food section temperature at 48 degrees, freezer section temperature at 0 degrees, fans are running, Fresh food section evaporator is starting to freeze solid,unit needs new control and fan/harness; ordrng 1 W10843055 (Cntrl) and 1 W11033168 (Fan/harness)"
We serviced a
KENMORE DRYER
Model 417.94802301
Near Jefferson, OH 44047
Dan H
Job Details: 04/19/2023
"Customer complaint of scraping noise, confirmed, found bearings worn out, unit needs new bearing kit, unit is stuffed into a closet with limited space, TWO TECHS REQUIRED ; ordrng 1 5303281153 (Bearing kit), used 1 SHIPPING (SHIPPING LOGISTICS*), from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Jefferson, OH 44047
Dan H
Job Details: 04/19/2023
"Customer complaint that unit does not start or spin, confirmed, motor is not running, unit switches to done immediately, found capacitor dead, installed new capacitor , op test good ; used 1 W11395618 (CAPACITOR) from stock"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Columbia Station, OH 44028
Marie V
Job Details: 04/19/2023
"Cc that the rear burner is not staying hot when is on high. Tested boiling water. Pass. Cust said that is not doing it all the time. Replaced switch and burner. Tested again, with more water. Pass. Working as designed"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH76719CZ2
Near Chagrin Falls, OH 44023
Brian M
Job Details: 04/19/2023
"Cc unit keeps resetting Found when opening and closing the door control on door resetsSomething is causing a short Needs door, control and switches Wave guide cover had a burn mark also needs replaced ; ordrng 1 W10893445 (door/mw) and 1 W10893404 (cntrl-elec) and 1 W11244490 (INTERLOCK SW KIT) and 1 W11197783 (covr-inlet)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ABD2533DES
Near Highland Heights, OH 44143
Jason N
Job Details: 04/19/2023
"Cc unit freezer not working, building up ice in the back Found evaporator cover covered in frost, looks like unit has been intermittently missing defrost cycles or compressor relay is stuck on during defrost. Ran defrost test, bimetal reading closed and heater circuit turned on. Unit will need main control (jazz) replaced. Replaced main board using truck stock part. Programmed to 15. Cleared ice/ frost from freezer section. Op test good. ; ordrng 1 WPW10503278 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Grafton, OH 44044
Gabriel P
Job Details: 04/19/2023
Found led light short not working and valve not letting water out ordering ; ordrng 1 W11043013 (Valve) and 1 W11043011 (Led light) and 1 W11415785 (Fill tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Columbia Station, OH 44028
Gabriel P
Job Details: 04/19/2023
"Found evaporator frozen will need part listed ordering also customer wants 2 to 5 pm appointment and I need 3 job count on this call ; ordrng 1 W11033168 (Fan) and 1 WPW10501260 (Cover) and 1 WPW10389152 (Gasket), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE REFRIGERATOR
Model CFCP1NIZCSS
Near Strongsville, OH 44149
Gabriel P
Job Details: 04/19/2023
"Customer said that he would hear a loud hum and temp will stay to 66 degrees but then it will reset sometimes and start to cool found fan not running getting voltage but not starting also found good frost pattern on evaporator giving estimate on fan ; ordrng 1 WR60X10277 (Fan), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Strongsville, OH 44136
Gabriel P
Job Details: 04/19/2023
Found humming sound coming from condenser underneath refrigerator also customer pull unit couple times already to check behind taking unit out to check whats causing vibration noise
We serviced a
GE DRYER
Model GHDP490EF5WW
Near Willoughby, OH 44094
Jason N
Job Details: 04/19/2023
Installed drive belt. Dryer op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS
Near Solon, OH 44139
Brian M
Job Details: 04/19/2023
Cc unit not cooling -5 in freezer ice bin full and fridge at 38 Advised to watch but can not duplicate at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Painesville, OH 44077
Jason N
Job Details: 04/19/2023
"Cc unit lights not workingFound top ff section lights and freezer lights not working. Customer had an LED module but did not know how to put it in. Identified which LED had failed, found upper left ff module as the failed module. Replaced using customer supplied LED module. Illumination restored to entire unit. Op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Chesterland, OH 44026
Brian M
Job Details: 04/19/2023
Cc stated its still leaking She ran quick wash prior to my arrival with a rag underneath Rag is completely dry and floor is dry no sign of a leak at this time Ran test cycle found unit to have suds with no soap added possibly to much soap advised but could not duplicate a leak
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Brook Park, OH 44142
Gabriel P
Job Details: 04/19/2023
Took unit apart replace motor then when to replace blower and it was damaged but stills replace it to see if noise go away and it did it had some vibration sound but is normal ordering blower wheel again ; ordrng 1 Wp697772 (Blower wheel)
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near North Olmsted, OH 44070
Angel
Job Details: 04/19/2023
Cc that unit was not heating at all. Confirmed tested unit and it was not heating at all. So I looked through the peep hole in front of panel to see if igniter was glowing and it wasnt. Checked vent outside and it was good. So I took off front panel to get to igniter and it was good. So I checked in back and found cutoff switch open replaced cutoff and high limit thermostat tested unit opt test good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Cleveland, OH 44106
Corina B
Job Details: 04/19/2023
"CC that the back left burner turned on twice when no one was there to turn in on. Plugged unit in, no sparking when in the off position. The knobs are locked unless you push the knob inward, then it turns on. The harness switches are in the correct positions. Did advised Cust to get a video of the burner sparking and the knobs are in the off position. Opt test ok. Called safety at whirlpool Kent"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHK2336TF0
Near Rock Creek, OH 44084
Brian M
Job Details: 04/19/2023
"Cc unit not cooling Found evap fan running , compressor and condenser fan not on, compressor cold, unplugged unit waited 30 seconds, plugged back in, compressor and condenser fan running Unit is coolingAdvised to watch"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS02
Near Independence, OH 44131
Manny
Job Details: 04/19/2023
"Cc unit not working verified and found codes F6e0 lost communication with MW, , F1e5bad mw inverter, F1E1 for internal error unit needs mw control, MRC control and inverter, customer will not proceed with the repair at this time.; ordrng 1 WPW10632435 (cntrl-elec) and 1 WPW10586836 (cntrl-elec) and 1 W10217711 (inverter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG FREEZER
Model MZF34X16DW04
Near Cleveland, OH 44111
Corina B
Job Details: 04/19/2023
CC that there is a loud noise. Unit was in a defrost when arriving. 9* in the freezer. Ran diag turned the compressor and fans on. No noises. Advised Cust to get a video of the noise if it comes back. Opt test ok.
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS
Near Hiram, OH 44234
Brian M
Job Details: 04/19/2023
Cc no ice still Found icemaker turned off at the control Turned on and ice dropped from mold and refilled Advised to watch
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Perry, OH 44081
Dan H
Job Details: 04/19/2023
"Drain hose ordered was too short, ordering 12 drain hose, wrong drain hose packaging was opened, will collect difference for part on return visit; ordrng 1 3385556 (12 drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sheffield, OH 44054
Marie V
Job Details: 04/19/2023
"Cc that the unit is not cooling and that is constantly running. Took temps fresh food section is at 45* to 51* and freezer is at 19* to -2*, found lots of ice build up on the evaporator, while defrosting found that heater connections where wet, corrected, but heater not getting hot enough, not proper voltage at this point, will order control and ui, harness and thermistor. Office will contact once they have eta on the part. ; ordrng 1 W11518204 (Ui) and 1 W11558182 (Control) and 1 W11650662 (Harness heater) and 1 WPW10384183 (Thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Geneva, OH 44041
Jason N
Job Details: 04/19/2023
Installed door and pantry UI control. Op test good.
We serviced a
KENMORE REFRIGERATOR
Model 106.569366
Near Oberlin, OH 44074
Gabriel P
Job Details: 04/19/2023
"Filter housing leaking and over filling tray underneath unit ordering filter housing ; ordrng 1 WPW10121138 (Filter housing), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chagrin Falls, OH 44023
Joe O
Job Details: 04/19/2023
"Cc: plugs missing, scratches, screws missing, rubbing noise, gurgling noise, dingingCustomer stated plugs missing from upper hinge location(door was reversed). Scratches on freezer door. Butter door sticks in open position. Door creaking when door closing. Screw missing from left hand handle location. Stated unit gurgles when cooling. And unit has a dinging noise. Found temps at 3 degrees in freezer, 39 in ff section. Found gurgling noise is refrigerant running through cap tube. Needs door, handle screws, and plugsOffice to reschedule ; ordrng 3 WPW10520304 (button-plg)s and 1 W11023679 (dor-fip) and 2 W10830984 (plug-hndle)s and 1 WP8281206 (screw)"
We serviced a
GE WASHER
Model GTW485ASJ3WS
Near Bedford, OH 44146
Joe O
Job Details: 04/19/2023
"Cc: not starting, pump runningFound unit stuck in continuous drain. Entered manual diagnostics. Found error codes 8(pressure sensor) 19(ui state time out) 7(pressure exceeds 16.5). Found pressure hose clear, pressure sensor functioning. Ran speed wash. Ran drain and spin. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mentor-on-the-Lake, OH 44060
Jason N
Job Details: 04/19/2023
"Cc unit overfilling with water, fault code f8e5Ran diagnostics, found codes f8e5 for fill valve stuck on, f8e4 for overflow and f1e1 for ACU failure. Replaced main control using customer supplied pre Id part. Ran test cycle, all functions passed. Op test good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Mantua, OH 44255
Brian M
Job Details: 04/19/2023
Cc unit not washing properly Found cold valve packed with rust Was at able to clean it OP Test Ok Advised on screen filters
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Bay Village, OH 44140
Angel
Job Details: 04/19/2023
"Replaced damper, thermistor and control board programmed control to proper code and made sure to set temperatures to recommended opt test good."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS3
Near North Royalton, OH 44133
Manny
Job Details: 04/19/2023
"Cc unit not heating and making noise verified and is loud and turn table motor is jumping, unit needs mag, cap, diode, motor and transformer. ; ordrng 1 W11628655 (Transformer) and 1 W11402082 (Magnetron) and 1 W11213318 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10466420 (motor-turn)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Maple Heights, OH 44137
Joe O
Job Details: 04/19/2023
"Cc: power cord ripped offFound power cord and harness ripped out of machine. Needs power supply harnessCustomer does not want to repair at this time; ordrng 1 W11238411 (Power supply harness), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDW00
Near Mantua, OH 44255
Brian M
Job Details: 04/19/2023
"Cc unit not cooling Found light frost pattern on top of evap but compressor is running extremely hot,Needs evap and compressor According to warranty page 12 month warranty only ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 WPW10143759 (DRIER), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Rocky River, OH 44116
Corina B
Job Details: 04/19/2023
"CC That the unit will not agitate. Confirmed. Ran diag F7E1 BASKET SPEED FAULT. Tested the shifter, good. Will need a capacitor.; ordrng 1 W11428524 (Capacitor)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS02
Near Westlake, OH 44145
Angel
Job Details: 04/19/2023
Replaced all parts set up unit for customer and recommended her to hook up the wifi to keep it updated opt test good
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Broadview Heights, OH 44147
Manny
Job Details: 04/19/2023
"Replaced control, ran test good, opt test ok took core for return"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Euclid, OH 44123
Jason N
Job Details: 04/19/2023
"Cc unit not starting Confirmed no start condition. Found door switch lever broken off. Replaced door switch using truck stock part. Ran dryer op test, good tumble and heat. Op test good.; used 1 WPW10569603 (DOOR SWTCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Broadview Heights, OH 44147
Corina B
Job Details: 04/19/2023
Replaced the dispenser and hose. Started a heavy cycle. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Mantua, OH 44255
Brian M
Job Details: 04/19/2023
"Cc unit not dispensing Found deli harness to be in water creating a short Removed board, functions returned Needs deli board, and harness kit; ordrng 1 WPW10732682 (cover) and 1 SHIPPING (SHIPPING LOGISTICS*)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Broadview Heights, OH 44147
Manny
Job Details: 04/19/2023
"Cc unit making a loud noise when filling or dispensing water, verified and unit making a humming noise. Unit needs dbl valve and inlet valve replaced.; ordrng 1 WPW10341320 (valve-inlt) and 1 W11512399 (Valve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Cleveland, OH 44119
Jason N
Job Details: 04/19/2023
"Cc unit not advancing cycles, stuck on sensing. Ran diagnostics, found code f8e1 for no/low fill. Ran auto test cycle, all functions passed. Found drain hose connected to an extension and running along floor to floor drain. Corrected drain hose install and hooked up to side of wash tub. Started normal cycle with clothing load. Unit filled/sensed properly and advanced to wash. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Warrensville Heights, OH 44128
Joe O
Job Details: 04/19/2023
Installed control and thermistor. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near North Royalton, OH 44133
Manny
Job Details: 04/19/2023
"Cc unit not heating, verified and found open fuse, replaced with TS#Wp3392519 opt test ok; used 1 Wp3392519 (Thermal fuse) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Solon, OH 44139
Joe O
Job Details: 04/19/2023
Cc: clean light beepingFound gasket warped allowing water to leak down sides of unit. Needs tub gasket; ordrng 1 W11483553 (Seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Parma, OH 44134
Corina B
Job Details: 04/19/2023
"CC that there is a rattling when opening and closing the door, also popping noise. Confirmed. Found the damper, making the noise. Will need a new damper. The popping noise is the lines expanding with the r600; ordrng 1 WPW10479155 (Damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Lakewood, OH 44107
Angel
Job Details: 04/19/2023
"Cc that unit is not cooling. U it was unplugged plugged it in and compressor sounds like it has a lock rotor, parts were sent replaced compressor and drier put unit into a vacuum waited 10mins and recharged unit with 1.44oz of R600. Recommended customer to wait 24hrs for proper cooling opt test good."
We serviced a
GE DISHWASHER
Model GDT645SYN2FS
Near Ravenna, OH 44266
Brian M
Job Details: 04/19/2023
Installed pressure switch Ran test cycle OP Test Ok ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Chagrin Falls, OH 44022
Joe O
Job Details: 04/19/2023
"Cc: error codeFound error code f2e2(hmi disconnected). Found hmi is connected properly, and harness has continuity. Needs ui and controlUi out of stock. Office to reschedule Customer showed pop; ordrng 1 W11478526 (Ui) and 1 W11624943 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Strongsville, OH 44136
Manny
Job Details: 04/19/2023
"Cc unit not draining, verified and found code F71 for basket not re-engaging, and F51, F53 both for RPS sensor, and F53 for motor over temp. Unit needs RPS sensor, rotor stator and hub; ordrng 1 W10820039 (hub) and 1 WPW10419333 (stator) and 1 280146 (rotor) and 1 WPW10178988 (sensor)"
We serviced a
WHIRLPOOL DRYER
Model wed7500gc0
Near Strongsville, OH 44149
Manny
Job Details: 04/19/2023
"Cc unit making a loud metal on metal noise, verified and unit making a loud noise, took apart and found seized pulley and rollers unit needs pulley and rollers, replaced with TS#4392067, ran test cycle, opt test ok; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wickliffe, OH 44092
Joe O
Job Details: 04/19/2023
"Cc: not coolingFound temps in ff section at 58 degrees, freezer at 34 degrees. Ohmed out heater circuit from control. Heating circuit open. Needs element Element out of stock. Office to reschedule ; ordrng 1 W11650660 (Element)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Seven Hills, OH 44131
Corina B
Job Details: 04/19/2023
CC that the door will not shut. Confirmed. Replaced the latch. Started a cycle. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Parma, OH 44134
Corina B
Job Details: 04/19/2023
"CC that the unit is not cooling and there was frost inside. Freezer was in a defrost. Checked the evaporator good frost pattern. Was some ice formed on the evaporator cover. Door could of been propped open. Gaskets are good. Used Vaseline around the gaskets. The for door stop was on the wrong side, put the stop on the correct side. Opt test ok. ; used 1 WP2315539 (MOTOR-EVAP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near North Olmsted, OH 44070
Angel
Job Details: 04/19/2023
"Cc that unit started making ice as should but lasted a day than stopped and freezer one is not making as much. Removed ceiling cover to check connections and found fill tube line frozen again. Ohmed out heater and it was good, so I called BJ and we did some testing and found control board was not sending voltage to heaters and I also found fascia heater insulation was spit exposing wire will need to reorder as well.; ordrng 1 W11224256 (Control board) and 1 W11637688 (Heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ravenna, OH 44266
Brian M
Job Details: 04/19/2023
Cc of noise and clothes going out of balance Noises customer is hearing is normal cam and actuator functions Found unit functioning properly no errors Reset and calibrated
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ07
Near Columbia Station, OH 44028
Manny
Job Details: 04/19/2023
"Cc that bulb went out again, verified and no lights, checked power to socket and good, used a mirror to look at the inside of socket and terminal looks bend, pulled terminal and reinstalled bulb and good, advise customer not to tighten the bulb too much when being replaced as it can bend the terminal socket. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wickliffe, OH 44092
Joe O
Job Details: 04/19/2023
"Cc: not coolingFound evap completely frosted over. Ohmed out thermistors and heating circuit from control. All thermistors check in range. Element not open. Needs control, element, and evap thermistorElement out of stock. Office to reschedule; ordrng 1 W11566851 (Control) and 1 W11650660 (Element) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML55011HS07
Near Berea, OH 44017
Manny
Job Details: 04/19/2023
Replaced parts ordered opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wickliffe, OH 44092
Joe O
Job Details: 04/19/2023
Cc: not coolingFound evap completely frosted over. Ohmed out thermistors and heating element. Element at 125ohms. Freezer and ff thermistors reading 4k ohms. Evap thermistor reading 21k ohms. Pulled evap cover. Found evap fan connector not seated correctly. Re seated connection. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Painesville, OH 44077
Dan H
Job Details: 04/19/2023
"Customer complaint that unit shuts off after a few minutes, confirmed, unit shut down and is flashinf7e2(variable speed wash motor failure ) error code, found wash motor open, unit needs new sump assembly, part is out of stock so not scheduling return appointment ; ordrng 1 W11460946 (Sump)"
We serviced a
WHIRLPOOL RANGE
Model WOD51EC7AS05
Near Painesville, OH 44077
Dan H
Job Details: 04/18/2023
"Installed new inner door glass, thermal fuse , and t.o.d., op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Painesville, OH 44077
Dan H
Job Details: 04/18/2023
"Customer complaint that unit is not cleaning dishes, placed glasses upright in racks and started normal wash cycle, incoming water temperature at 81 degrees, glasses filled, advised customer to run hot water in the sink before starting unit and to use rinse aid, unit is operating as designed"
We serviced a
GE DISHWASHER
Model ZBD8920D00SS
Near Mentor, OH 44060
Joe O
Job Details: 04/18/2023
"Cc: door not staying crackedFound when door is unlatched door falls to 45 degrees. Spoke with bj, door goes slightly past 90 degrees. Needs hingesRight hinge shows discontinued; ordrng 1 WD14X10046 (arm hinge lh) and 1 WD14X10047 (arm hinge rh(discontinued))"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Cleveland, OH 44105
Manny
Job Details: 04/18/2023
"Replaced igniter, ran bake test, igniter started to glow then I heard a popping noise from the back and igniter stopped working, checked voltage to the igniter and 14.2 volts coming out of the valve, touched valve and is hot, spoke to BJ he recommended replacing control as well since the valve burned out, ordering valve and control; ordrng 1 WP98014893 (valve-gas) and 1 WPW10556708 (cntrl-elec)"
We serviced a
WHIRLPOOL WALL OVEN
Model wod52es4mz
Near Cleveland Heights, OH 44118
Manny
Job Details: 04/18/2023
"Replaced control, ran test opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Mentor, OH 44060
Joe O
Job Details: 04/18/2023
"Recovered refrigerant, installed compressor, evaporator and drier. Put unit into 28 inch vac for 15 mins, recharged with 4.8oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Rocky River, OH 44116
Angel
Job Details: 04/18/2023
Cc that unit stopped draining and has flashing lights. Confirmed unit will not drain now. Verified underneath looked in back of unit and found drain hose completely kinked it was routed incorrectly. Removed unit from spot and rerouted the drain hose properly tested unit while it was out to make sure there were no leaks opt test good unit draining as should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Chagrin Falls, OH 44022
Brian M
Job Details: 04/18/2023
"Cc fridge not cold enough Found service bulletin for ui update, also fan speed to low Recommend ui update and fan replacement ; ordrng 1 W11509095 (Ui) and 1 W11098695 (fan-scroll), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Westlake, OH 44145
Angel
Job Details: 04/18/2023
Replaced inlet valve opt test no good. Noticed that the line the refrigerator has is a line where Ive seen has a lot of no water issues and its because of the seal on the fitting clogs up the hole causing water not to dispense or make ice. Explained to customer he will need to either change line to a copper line or a stainless line to avoid issue. Also showed him by loosening the fitting but by the time theres a little water coming out at the dispenser the line starts leaking unit is fine just needs the water line replaced to a different one.
We serviced a
FRIGIDAIRE RANGE
Model BGGF3042KFT
Near Bay Village, OH 44140
Angel
Job Details: 04/18/2023
"Cc that unit was not reaching temperatures and he used a oven thermometer. I hooked up the amp reader and ignitor was pulling more than 3amps which is good so than I checked the temp probe and it was reading 1098 which it should be around 1080. Since that checked out I put unit into a bake to 350* and waited to see what happens to see if it would reach temperature and it finished in about 5mins at 166* degrees. Unit will need main board and temp sensor replaced not reading correctly. Gave customer estimate and decided not to proceed with repair.; ordrng 1 5304509231 (Control) and 1 316419353 (Overlay) and 1 316490000 (Temp probe), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
ELECTROLUX REFRIGERATOR
Model EW23CS65GS1
Near Chardon, OH 44024
Brian M
Job Details: 04/18/2023
"Cc unit not cooling Found ui flashing hi Warm inside Power cycled unit Compressor kicked on waited several min to verify functionality, freezer is now cooling with normal frost pattern Also found rear portion of wall rusted and ice protruding This is non repairable issue , Advised customer to watch"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Sheffield, OH 44054
Angel
Job Details: 04/18/2023
Cc that she was worried about freezer temp because her ice cream was soft. Confirmed ice cream was soft but everything was frozen and unit is making ice as well. Took temps and it was at 3* which is perfect so I called BJ and recommended to turn down temperature. I explained to customer that we will turn down temperature for freezer to help cool better for the ice cream but unit is cooling as should. Asked her to monitor for now and we rearranged the ice cream because this unit has a lot of drawers blocking air from circulating as should around freezer opt test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Lorain, OH 44052
Angel
Job Details: 04/18/2023
"Cc that unit is not cooling. Verified and immediately noticed freezer door cracked open on the right hand side. Opened door up and it was full of frost and fan was jammed up with ice. Took apart freezer steamed out all ice and fan started running, did remove evaporator cover to steam out all ice buildup and made sure evaporator had a good frost pattern and it did. Explained to customer again they have to open door from center and if door skips some teeth from the rail just to open door all the way and close it again to recenter it, he also stated that some times they overfill freezer and I recommended him not to because that will also cause door not to close properly giving them the same issues. Got door closing properly and fan fan functioning again opt test good."
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Cleveland, OH 44111
Gabriel P
Job Details: 04/18/2023
"Every test I ran on unit it pass working as design did found wrong drain hose installation advise customer how to fix that,opt test ok"
We serviced a
KITCHENAID RANGE
Model KGRA806PSS00
Near Lakewood, OH 44107
Gabriel P
Job Details: 04/18/2023
"Found fuse open in the back of unit ordering ; ordrng 1 WP8300802 (Thermostat fix), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Rocky River, OH 44116
Gabriel P
Job Details: 04/18/2023
Found E5 error on icemaker ordering also ordering fan and heater part was out of stock office reach customer for scheduling as soon parts are found ; ordrng 1 W11087201 (Heater) and 1 W11658802 (Icemaker) and 1 W10846539 (Ice fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXT02
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/18/2023
"Replace hose,opt test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TF3
Near Painesville, OH 44077
Dan H
Job Details: 04/18/2023
"Customer complaint that unit is not making ice, confirmed, cycled ice maker , ice maker cycled but did not fill, 120vac to valve, unit needs new valve; ordrng 1 242252702 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Avon, OH 44011
Marie V
Job Details: 04/18/2023
"Defrosted all ice, replaced harness fan, control and drip pan. Set unit to recommended temps. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE504DSS0
Near Elyria, OH 44035
Marie V
Job Details: 04/18/2023
Replaced drain hose and drain pump. Tested unit. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/18/2023
Diagnose unit found no issues is working as design
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Madison, OH 44057
Dan H
Job Details: 04/18/2023
"Customer complaint that halfway through a cycle unit will display pf, good power to unit and control, unit needs new control, customer does not want repair at this time; ordrng 1 5304514670 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Cleveland, OH 44111
Gabriel P
Job Details: 04/18/2023
"Every test I ran on unit it pass working as design did found wrong drain hose installation advise customer how to fix that,opt test ok"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chardon, OH 44024
Jason N
Job Details: 04/18/2023
"Cc unit stopped heatingChecked power into unit, good at 240v. Checked thermals on unit, found connector had come off hi limit thermostat. Connector is not damaged, most likely not pushed onto terminal properly from the factory. Reconnected to thermostat. Ran dryer operation test, element turned on. Op test good."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Garrettsville, OH 44231
Brian M
Job Details: 04/18/2023
"Cc no spinFound actuator not able to move Found cam stuck Damaged actuator Replaced both using truck stock OP Test Ok ; used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Conneaut, OH 44030
Dan H
Job Details: 04/18/2023
"Installed new control and user interface , op test good"
We serviced a
MAYTAG DRYER
Model Medb765fw0
Near Garrettsville, OH 44231
Brian M
Job Details: 04/18/2023
Cc of noise Found blower wheel cracked Needs new blower wheel ; ordrng 1 WPW10349492 (wheel)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chardon, OH 44024
Corina B
Job Details: 04/18/2023
"CC that the unit is leaking. Started a cycle, not seeing a leak. Cust said it was coming from the drain pump. Will need a new drain pump. ; ordrng 1 W11396717 (Drain pump)"
We serviced a
MAYTAG WASHER
Model MVWC6ESWW1
Near Willoughby, OH 44094
Joe O
Job Details: 04/18/2023
Cc: agitating immediately before fillingFound load sensor reading incorrectly. Needs atc.Customer does not want to repair at this time; ordrng 1 WPW10248240 (switch-sen)