We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lakewood, Ohio 44107
Gabriel P
Job Details:
05/11/2021
Found unit desmantle took pictures husband try to fix put unit back together then diagnose unit found hub stripped advise customer of how to better use washer also hub been replace; used 1 W10528947 (HUB) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Westlake, Ohio 44145
Gabriel P
Job Details:
05/11/2021
"Customer complaints of vibrating sound level unit,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near LaGrange, Ohio 44050
David R
Job Details:
05/11/2021
"Cc questions about basket moving, not leveled. Showed customer slant in basement that washer is sitting on. Not making unit leveled. Would recommend wood to prop up left side correctly and leveling out. Unit is good. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WGD7500GW0
Near Lyndhurst, Ohio 44124
Corina H
Job Details:
05/11/2021
"Found the burner assembly not in the exhaust. Reattached the burner assembly. Replaced the flame sensor, gas coils and cutoff."
We serviced a
GE REFRIGERATOR
Model GFSS6KKXASS
Near Kent, Ohio 44240
Brian M
Job Details:
05/11/2021
"Cc no water Found bladder frozen and heater not turning on Found rear evap wall cover frosted over on the sides Advised to have heater and evap wall replaced ; ordrng 1 WR60X10272 (evap cover asm) and 1 WR51X10109 (water tank heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDW00
Near Chardon, Ohio 44024
Jeff M
Job Details:
05/11/2021
Customer is having an issue with the machine not cooling properly its sitting inside the garage it is outside the operating temperature parameters of 55? and 110?. I did adjust the sensor and put it in its correct location and taped it in place I took a picture. I told the customer by the time Monday rolls around the temperatures will be in the 70s which will be within the parameters of the machine operating correctly and it should work fine
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHSC39EGSS
Near Mentor, Ohio 44060
Jeff M
Job Details:
05/11/2021
I unplugged the machine waited 15 seconds plug back in everything started to work unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FKSS01
Near Cleveland, Ohio 44124
Dan
Job Details:
05/11/2021
"Customer complaint that ice maker is not working and fresh food section door needs new hinge, found fresh food section door closer worn, found ice maker not sending 120vac to valve, unit need new door closer and ice maker, part is out of stock so not scheduling return appointment ; ordrng 1 WP2182179 (Closer) and 1 WPW10329686 (Closer) and 1 4317943 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Shaker Heights, Ohio 44122
Dan
Job Details:
05/11/2021
"Customer complaint that unit is leaking, started normal wash cycle, unit filled and began washing, unit drained and fill up and continued washing, found unit leaking from sump, unit needs new sump assembly , installed new sump assembly, op test good ; used 1 W11085683 (PUMP&MOTOR) from stock"
We serviced a
KENMORE RANGE
Model 790.310731
Near Independence, Ohio 44131
Dan
Job Details:
05/11/2021
"Installed new igniter, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Chagrin Falls, Ohio 44022
Dan
Job Details:
05/11/2021
"Customer complaint that insulation is leaking from air channel into evaporator drain tube, air channels all styrofoam and is not deteriorating, found substantial leaking through air channel on ff floor, called whirlpool techline spoke to Ed, said to clear out drain tube and install a heat strap; ordrng 1 819043 (Heat strap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Beachwood, Ohio 44122
Dan
Job Details:
05/11/2021
"Customer complaint of dripping noise, noise is water from defrost cycle dripping into pan, unit is operating as designed"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cleveland, Ohio 44122
Jason N
Job Details:
05/11/2021
"Cc unit not heating.Confirmed dryer will not heat, found L open to dryer. Found blown fuse in disconnect box. Customer does not have have any to replace with. Advised her that fuse will need replaced and dryer should operate properly afterward."
We serviced a
KITCHENAID WALL OVEN
Model KOSE500ESS05
Near Mayfield Heights, Ohio 44124
Corina H
Job Details:
05/11/2021
"Cc that oven is not preheating properly. We preheated oven to 350 degrees took temp after buzzer, 15 minutes 350*. Baking bread with two cookie sheets over top of each other. Advised cust to not do two cookies sheets over each other. Optest ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48MHX00
Near Moreland Hills, Ohio 44022
Dan
Job Details:
05/11/2021
"Customer complaint that unit is not cooling in either section, nothing is running, found unit turned off, turned on, compressor, condenser fan and evaporator fan all started, no frost pattern forming on evaporator, unit needs new compressor, evaporator, and heat exchanger, customer does not want repair ; ordrng 1 W10309995 (Comp) and 1 WP2003003 (H/ex) and 1 4388575 (Ev), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Cleveland, Ohio 44109
Corina H
Job Details:
05/11/2021
"Replaced the support rollers, idler pulley and belt. Optest ok; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW
Near Brooklyn, Ohio 44144
Corina H
Job Details:
05/11/2021
Rather screws. Optest ok.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Brook Park, Ohio 44142
Corina H
Job Details:
05/11/2021
Replaced the switch. Optest ok.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Willoughby, Ohio 44094
Joe O
Job Details:
05/11/2021
Installed gear case and belt. Ran auto test and calibration. Op test ok
We serviced a
SAMSUNG DRYER
Model DV42H5200EFA3
Near Mentor, Ohio 44060
Jeff M
Job Details:
05/11/2021
The unit is overheating I found the heating element shorted to the cavity of the machine. when the customer installed the new fuses he did not plug in the moisture sensor. During a normal cycle the unit was not able to determine if the clothes were wet or dry causing the machine to severely overheat customer needs to get a new heating element. ; ordrng 1 DC97-14486A (Heater) and 1 DC97-14486A (Heater) and 1 S (S)
We serviced a
IKEA RANGE
Model IEL730CS1
Near Oberlin, Ohio 44074
David R
Job Details:
05/11/2021
Cc unit not heating correctly in bake. Found element warped. Tested and element get 240. Ordering element ; ordrng 1 W10779716 (Element)
We serviced a
WHIRLPOOL WASHER
Model WTW6200VW0
Near Cleveland, Ohio 44128
Jason N
Job Details:
05/11/2021
"Cc unit not washing clothes, will code oL Ran diagnostics cycle, basket is not separating from hub(floating when filling with water. Pulled basket, cleaned up hub, basket bushing and drive shaft. Reassembled and retested. Basket now floating with water in tub, disengaging from hub. Re-engaged after water drained out. Op test good."
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Cleveland, Ohio 44115
Joe O
Job Details:
05/11/2021
Installed power cord. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cleveland, Ohio 44128
Jason N
Job Details:
05/11/2021
Cc unit thumping and banging noise. Found unit not level. Leveled unit. Ran drain and spin cycle. Noticed tub spin ramp up slow. Checked under unit. Found oil on belt and belt guard. Unit needs gearcase. Customer not repairing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near University Heights, Ohio 44118
Joe O
Job Details:
05/11/2021
Cc: chatter when dispensing waterFound water pressure dropping when dispensing. Customer using whirlpool brand water filter. Needs water filter head; ordrng 1 W11346623 (Filter head)
We serviced a
WHIRLPOOL WASHER
Model WTW5600SQ0
Near Willoughby Hills, Ohio 44094
Jeff M
Job Details:
05/11/2021
I was not able to duplicate issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXB00
Near Solon, Ohio 44139
Joe O
Job Details:
05/11/2021
"Cc: ice build up, leakingFound drain tube plugged up. Found crumbs of food around drain. Cleared drain. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW2
Near Cleveland, Ohio 44109
Jason N
Job Details:
05/11/2021
"Cc unit not draining and door not unlocking to finish cycle. Customer showed pop. Found unit door locked and clothing sitting in water. Ran spin and drain. Unit drain very slow. Pulled front panel. Removed drain filter basket, found clogged with rubber backing(from rugs) and dog hair. Cleared drain out. Reassembled and reran spin and drain. Unit drained normally and finished cycle. Op test good."
We serviced a
WHIRLPOOL WASHER
Model GHW9200LW
Near Chagrin Falls, Ohio 44023
Joe O
Job Details:
05/11/2021
Installed latch. Ran test cycle. Op test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HS02
Near Novelty, Ohio 44072
Joe O
Job Details:
05/11/2021
Installed handle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Mentor, Ohio 44060
Jeff M
Job Details:
05/11/2021
Customers complaint is it makes a loud noise I was not able to duplicate issue
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Rocky River, Ohio 44116
Corina H
Job Details:
05/11/2021
Replaced the timer and dryer repair kit. Optest ok.
We serviced a
FRIGIDAIRE DRYER
Model FEO332ES0
Near Cleveland, Ohio 44102
Jason N
Job Details:
05/11/2021
"Cc unit not turning on.Checked power in to unit, 0v. Found melted and burnt black L terminal on terminal block. Most likely loose connection. Unit will need terminal block replaced and wiring repaired. ; ordrng 1 134101400 (Terminal block)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near Kent, Ohio 44240
Brian M
Job Details:
05/11/2021
Complaint of leaking Found no issues at this time
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Orange, Ohio 44122
Dan
Job Details:
05/11/2021
"Customer complaint that unit does not spin sometimes and that load and go drawer fills up with water, ran diagnostics found f0e2(oversuds) error code, found water leaking out of dispenser , ran test cycle, unit spins, unit needs new dispenser , part is out of stock so not scheduling return appointment ; ordrng 1 W11465532 (Dispenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ravenna, Ohio 44266
Brian M
Job Details:
05/11/2021
Cc of unit not filling Found sump not running Replaced using truck stock OP Test Ok ; used 1 370942W11085683 (PUMP&MOTOR) from stock
We serviced a
GE DISHWASHER
Model DDT57SGF2BB
Near Painesville, Ohio 44077
Jeff M
Job Details:
05/11/2021
The unit is still not heating I put the machine in diagnostics I turn the heater on manually the relay did not even click needs a new main control board again; ordrng 1 WD21X22276 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Painesville, Ohio 44077
Jeff M
Job Details:
05/11/2021
Was not able to duplicate and issue
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Painesville, Ohio 44077
Jeff M
Job Details:
05/11/2021
Installed the new part op tested good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Benton, Ohio 44449
Brian M
Job Details:
05/11/2021
Cc unit not filling Reset control Ran auto test and calibration OP Test Ok
We serviced a
FRIGIDAIRE WASHER
Model FFFS5115PW0
Near Cleveland, Ohio 44102
Jason N
Job Details:
05/11/2021
"Cc unit codes e58 Ran diagnostics, verified fault e58 for motor over current. Ran diagnostics functionality tests, all tests passed. Drum and motor spin freely, bearings checked good. Ran max spin speed test for 10 minutes and then tumble test. Could not duplicate fault at this time. Mechanically all components check good, according to tech sheet for this unit, motor controller would be at fault. Quoted customer for motor controller. ; ordrng 1 134618213 (Motor control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Kirtland, Ohio 44094
Joe O
Job Details:
05/11/2021
"Installed module, and control. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Burton, Ohio 44021
Dan
Job Details:
05/11/2021
"Customer complaint that unit is not cooling properly, fresh food section temperature at 41 degrees, freezer section temperature at 0 degrees, evaporator fan is running, compressor and condenser fan are running , ordering control and thermistor, part is out of stock so not scheduling return appointment ; ordrng 1 WPW10384183 (Thermistor) and 1 W11357371 (Cntrl)"
We serviced a
GE MICROWAVE
Model PVM2070SM1SS
Near Novelty, Ohio 44072
Dan
Job Details:
05/11/2021
"Customer complaint that control panel is not working, confirmed, no buttons on user interface are responsive, unit needs new user interface , customer does not want repair; ordrng 1 WB07X11143 (Control panel), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Willoughby, Ohio 44094
Dan
Job Details:
05/11/2021
"Customer complaint that ice maker is still leaking water into ice bin, found water pressure too high causing water to flow over the top of fill cup, turned down customers water valve to slow water flow, op test good"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Avon Lake, Ohio 44012
Marie V
Job Details:
05/11/2021
"Replaced pressure hose , put some zip tied to keep in place and stop the rubbing in it. Tested washer. Op test ok"
We serviced a
WHIRLPOOL STACK W/D
Model WFW94HEXW2
Near Shaker Heights, Ohio 44120
Jason N
Job Details:
05/11/2021
"Cc unit still leaking. Customer had a plumber out, checked drain plumbing, stated it was good to go. Ran wash test cycles, checked all water and drain connections. All checked good. Checked inside unit, no leaks found. Filled tub with water, found dripping from bellow seal, seal and glass door has hair stuck to them. Cleaned bellow and glass. Reran tub full test, no leaks found."
We serviced a
GE REFRIGERATOR
Model ESS25LSPABS
Near Avon Lake, Ohio 44012
Marie V
Job Details:
05/11/2021
"Cc that the unit is leaking at the main water line. The leak is at the connector to the valve. Cut off the part that was leaking and tried to adjust. Unit stopped leaking.. If it leak again it will need part listed or new fitting from Lowes . Op test ok; ordrng 1 WR17X22074 (Manifold), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL UPRIGHT / CHEST
Model WZC3115DW01
Near Ashtabula, Ohio 44004
Joe O
Job Details:
05/10/2021
"Cc: not coolingCustomer had unit unplugged. Plugged unit in, overload continuously tripping. Compressor not starting. Hooked up compressor tester. Compressor seized, will not start. Tapped system. Resting pressure at 0 psi. Charged with nitrogen, sprayed down exposed lines with soap solution, no external leaks. Can hear unit hissing in cabinet. Called whirlpool tech line spoke with Robert, unit up for product review. Sr: 7730700051; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ4
Near Chesterland, Ohio 44026
Jason N
Job Details:
05/10/2021
"Cc unit sparking Customer showed popCustomer stated unit sparked when running a heat cycle, could small burning smell. Inspected unit, found carbon marking on inner case near magnetron. Ran quick 2 second heat cycle, verified arcing occurring from magnetron to case. Ordering magnetron and transformer, transformer has high side wire harness to replace wiring. Called wp techline safety to document. ; ordrng 1 W10754299 (Magnetron) and 1 W10836753 (Transformer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Ashtabula, Ohio 44004
Joe O
Job Details:
05/10/2021
Cc: gasket not staying onFound gasket not seated properly. Reseated gasket. Op test ok
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Chesterland, Ohio 44026
Jason N
Job Details:
05/10/2021
"Cc unit oven light stays on Customer states unit oven light will stay on most of the time, or will intermittently turn on and off on its own. Verified light staying on, will not respond to button press on panel. Pulled back panel to check connections. Found loose terminal on yellow jumper on connector 3-3 to 3-4. Pushed terminal into place. Oven light operation now testing good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ashtabula, Ohio 44004
Joe O
Job Details:
05/10/2021
Installed inverter box. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
MAYTAG REFRIGERATOR
Model M8RXEGMAW02
Near Madison, Ohio 44057
Joe O
Job Details:
05/10/2021
Cc: buzzing noiseFound customer had ice maker hooked up and no water running to unit. Cycled ice maker. Customer stated that could be the issue. Op test ok
We serviced a
GE DISHWASHER
Model GSD2300N10BB
Near Painesville, Ohio 44077
Joe O
Job Details:
05/10/2021
"Cc: not fillingFound water turned off to unit. Turned water on, ran test cycle. Op test ok."
We serviced a
MAYTAG FREEZER UPRIGHT
Model MZF34X16DW00
Near Chesterland, Ohio 44026
Jason N
Job Details:
05/10/2021
"Cc unit not coolingVerified unit reading 60 degrees. Compressor is running. No frost on evaporator. Ran amp draw test on compressor, reading .5a. Unit has refrigerant leak. Compressor covered under 10yr. Quoted customer, customer not repairing. Estimate only.; ordrng 1 W10858281 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Drier)"
We serviced a
KITCHENAID WALL OVEN COMBO
Model KEMS309BSS00
Near Gates Mills, Ohio 44040
Jason N
Job Details:
05/10/2021
"Installed UI console. Ran operational tests, all functions working normally. Ran bake test with convection option. Found vibration from convection fan at higher temperature. Found convection fan blade is rounded on shaft. Found service pointer for vibration due to deformed convection blade."
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS4
Near Madison, Ohio 44057
Dan
Job Details:
05/10/2021
"New control is missing a connection that old control has(see pics), reordering controle; ordrng 1 W10849846 (Cntrl)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near Avon, Ohio 44011
Gabriel P
Job Details:
05/10/2021
Cc that gasket is coming off. Verified and found gasket ripped on top corner. Went to install new gasket but was not the right gasket.Will need to order correct gasket. Ordering part.; ordrng 1 W10830055 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Grafton, Ohio 44044
David R
Job Details:
05/10/2021
"Replaced part. Tested, good. Leave door closed for half an hour to conform codes. Good. Op test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Chagrin Falls, Ohio 44023
Brian M
Job Details:
05/10/2021
Cc unit not cooling and hasnt since it arrived back in 2020 and had a company out that was supposed to repair but never got the parts Found unit to be a no cool room temp in both sections Compressor is running no frost on either evap Advised it will be a sealed system issue Compressor evap system and filter drier ; ordrng 1 5304519181 (Evap) and 1 5304520946 (Compressor) and 1 5304519163 (Evap) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH00
Near Painesville, Ohio 44077
Dan
Job Details:
05/10/2021
"Customer complaint of loud noise, confirmed, freezer section evaporator fan motor bearings are worn, unit needs new evaporator fan motor ; ordrng 1 WPW10514110 (Fan motor)"
We serviced a
WHIRLPOOL RANGE
Model WFE520S0FS1
Near Mentor, Ohio 44060
Joe O
Job Details:
05/10/2021
Cc: dropping temp when door openAdvised customer opening the door will cause the temps to drop. Advised customer on fluctuations in temps when heating. Ran test bake. Unit averaging 353 degrees. Unit functioning as designed. Op test ok
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH78019HW2
Near Moreland Hills, Ohio 44022
Jason N
Job Details:
05/10/2021
"Cc unit door is cracked, needs replaced Confirmed door trim is cracked. Replaced door using customer supplied pre Id part."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Solon, Ohio 44139
Jason N
Job Details:
05/10/2021
"Cc unit not cooling in ff section, but freezing on bottom shelf.Found temps in top of ff section reading mid 50s temperature, pantry drawer is 32 degrees. Ran thermistor tests 1-4. All checked within normal ranges. Ran Rc fan test 57, fan turned on. In normal running mode, Rc evap fan is not turning on, unit is cooling. Called wp techline, Bruce, Replace evaporator cover, known issue with thermistor misread back to controller. ; ordrng 1 W11395558 (Ff evaporator cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Westlake, Ohio 44145
Corina H
Job Details:
05/10/2021
"CC that the unit is making a noise. Held the start button in, turned off. Ran an auto test and a calibration. Ran diag F0E5 OFF BALANCE LOAD DETECTED. Checked the basket, leveled the basket. Ran a calibration. Optest ok."
We serviced a
WHIRLPOOL WASHER
Model NTW4650YQ0
Near North Olmsted, Ohio 44070
Marie V
Job Details:
05/10/2021
"Cc that the unit still not spinning all the clothes out, unit wash, rinse and then when it goes to final spin it does not spin the clothes out. Ran diag f0e2over suds conditions , F7E1 basket speed fault. Ran auto test , check water valves and lid lock and spin test. Ask cust for some towels , ran a rinse and spin. Lid lock started flashing while it was spinning out. Replaced lid lock and shifter. Calibrated unit . Op test ok; used 1 WPW10006355 (Shifter), and 1 W10404050 (Lid lock) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Grafton, Ohio 44044
Marie V
Job Details:
05/10/2021
"Recover r134a. Replaced parts, put unit into a vacuum 20, waited 15 min no changes on gages, filled unit back in with 134a 6.0OZ. Frost pattern on fresh food section evaporator. Op test ok advice cust to allow unit 24 hours to reach normal temps."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Fairview Park, Ohio 44126
Corina H
Job Details:
05/10/2021
"Replaced the oryan board. pulled 28vac w/ pump, watched, good, charged 4.5oz r134a, unit cooling, pressures good, op test ok"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Streetsboro, Ohio 44241
Brian M
Job Details:
05/10/2021
Installed motor and timer OP Test Ok
We serviced a
GE WASHER
Model GUD27GSSJ0WW
Near Grafton, Ohio 44044
David R
Job Details:
05/10/2021
"Cc not spinning. Support arm is raisin up and down shifting between agitate and spin. Agitate working correctly. Tested and ordering speed sensor kit; ordrng 1 WL49X20360 (Speed sensor kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Wellington, Ohio 44090
David R
Job Details:
05/10/2021
"Found UI and lock also damaged as well. Put new parts on, tested, good. Ordering parts needed. ; ordrng 1 W11416457 (UI) and 1 W11412299 (Latch) and 2 WPW10348409 (Screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Cleveland, Ohio 44106
Dan
Job Details:
05/10/2021
"Installed new control and thermistor, op test good"
We serviced a
MAYTAG RANGE
Model MER8650ES0
Near Grafton, Ohio 44044
David R
Job Details:
05/10/2021
Replaced part. Tested. 350* bake. Good. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cleveland, Ohio 44102
Dan
Job Details:
05/10/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 58 degrees, freezer section temperature at 23 degrees, found evaporator frozen solid, part is out of stock so not scheduling return appointment ; ordrng 1 W11342162 (Thermistor harness) and 1 W11449482 (Cntrl)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Kent, Ohio 44240
Brian M
Job Details:
05/10/2021
Cc of leak Ran unit for several minutes could not find a leak Advised on watching and on soap usage Unit working properly at this time
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Cleveland, Ohio 44113
Dan
Job Details:
05/10/2021
"Customer complaint that unit is leaking, found unit leaning forward with rear."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, Ohio 44111
Marie V
Job Details:
05/10/2021
"Cc that the unit is not dispensing water , not making ice and is freezing food in fresh food section. Called whirlpool tech line spoke with butch. He told me to clear the return holes on the wall and to add a snowflake to the freezer that will help. Defrosted reservoir. Tested water and the door and cycle ice maker op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Kent, Ohio 44240
Brian M
Job Details:
05/10/2021
Cc unit not draining Found drain pump getting power but not runningReplaced pump OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Garfield Heights, Ohio 44125
Corina H
Job Details:
05/10/2021
Replaced the shifter. Ran a calibration. Optest ok.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near North Olmsted, Ohio 44070
Marie V
Job Details:
05/10/2021
"Cc when the unit is spinning is super loud like grinding noise. Ran diag found error code F0E5 off balance load detected. Deleted error code , spin the basket by hand no noise at all check unit underneath no oil , everything in place. Ran auto test no unusual noise, ran manual put unit on high speed spin,pass. Replacing main control by service pointer. ; ordrng 1 W11498797 (Control)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2427DS00
Near Painesville, Ohio 44077
Joe O
Job Details:
05/10/2021
Installed ui. Tested. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Solon, Ohio 44139
Jason N
Job Details:
05/10/2021
"Cc unit not making iceRan ice maker diagnostics test, test stuck on 01, will not advance. Checked power in to ice maker from UI control, good power in. Can hear motor trying to move. Ice maker is seized. Unit will need ice maker module. ; ordrng 1 W10908391 (Icemaker)"
We serviced a
KENMORE DRYER
Model 110.87089601
Near Maple Heights, Ohio 44137
Jason N
Job Details:
05/10/2021
"Installed power cube. Unit powered on, ran dryer test cycle. All functions test good. Op test good."
We serviced a
WHIRLPOOL WASHER
Model A112
Near Mayfield Heights, Ohio 44124
Jason N
Job Details:
05/10/2021
"Cc unit may need new beltCustomer stated recent load caused unit to stop working properly, and a burning smell. Inspected unit, found main drive belt missing a lot of rubber, on the verge of breaking. Unit needs new belt. Ordering belt kit. ; ordrng 1 12112425 (Drive belt)"
We serviced a
MAYTAG WASHER
Model A108
Near North Olmsted, Ohio 44070
Marie V
Job Details:
05/10/2021
"Cc that the unit is overflowing. Check pressure switch line is was good, check from tub to pressure switch, switch was clicking, tested unit, op testok if it happens again cut will need new washer, pressure switch is not longer available; ordrng 1 205337 (Pressure switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Avon, Ohio 44011
Marie V
Job Details:
05/10/2021
"Cc that when you pulle handle still comes off. Steamed out drawer still didnt worked, found handle without glue, it came off. It will need new handle.Waiting on authorization from Whirlpool ; ordrng 1 W11175811 (Handle)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near North Ridgeville, Ohio 44039
Marie V
Job Details:
05/10/2021
"Replaced motor damper , ran step 3 to test. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mayfield Heights, Ohio 44124
Jason N
Job Details:
05/10/2021
Cc unit needs front panel replaced due to damage Front panel sent out is damaged. Could not install. Reordering panel. Advised customer not showing in stock. Office will be in contact with her for next service date. ; ordrng 1 W11416371 (Panel)
We serviced a
WHIRLPOOL RANGE HOOD
Model WVU7130JS0
Near Strongsville, Ohio 44136
David R
Job Details:
05/10/2021
"Brand new build. Took pics of closing documents. Owned by Drees Homes. Customer had questions about venting. Tested unit, changing between all 3 speeds (normal, med, high). Held a paper towel up to fan, sucking up with all 3 fan options. As far as the unit goes, it is working properly. Might be a venting issue. Unit is good. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Avon Lake, Ohio 44012
Gabriel P
Job Details:
05/10/2021
Replaced parts and tested unit. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, Ohio 44109
David R
Job Details:
05/10/2021
"Cc questions about spinning. Leveled, not moving. No error codes. Tested suspension. Good. Put a load of clothes in to test out. Let water come in and get clothes wet. Drained. Put on Drain and Spin Cycle. Tested good. Called customer down to check. Explain normal. Good. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Cleveland, Ohio 44105
Corina H
Job Details:
05/10/2021
"CC that the unit does not turn on. Lid will not open to get model and serial. Ran diag F9e1 Drain Pump System Problem - Long Drain f0e4 Spin Limited by Water Temperature f5e1 Lid Switch Fault - Lid Is Open f2e1 HMI Stuck Button. Drain pump stuck on, will not clear. Checked the outlet open ground. Advised cust will need an electrician. Will need a new control. Office will need to re schedule ; ordrng 1 W11498802 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Parma Heights, Ohio 44130
David R
Job Details:
05/10/2021
"Cc unit not working, drum not moving. Found belt good. Checked further and tested from tech sheet. Broken belt switch. Ordering; ordrng 1 W10847984 (Belt switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fairview Park, Ohio 44126
David R
Job Details:
05/10/2021
"Damaged package, damaged part. Took pics. Have to order a new one out.; ordrng 1 W11460946 (Wash pump)"
We serviced a
WHIRLPOOL DRYER
Model WGD8500DC1
Near Westlake, Ohio 44145
David R
Job Details:
05/10/2021
"Cc loud noises. Confirmed squeaking coming from idler pulley. Ordering. ***customer wont be home til 4pm; ordrng 1 4392067 (Repair kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR WALL OVEN
Model JJW2730DS01
Near Avon Lake, Ohio 44012
Gabriel P
Job Details:
05/10/2021
Control and ui were replaced. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Cleveland, Ohio 44120
Dan
Job Details:
05/10/2021
"Customer complaint that unit locked up on them, found control lock on, turned off, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Aurora, Ohio 44202
Brian M
Job Details:
05/10/2021
Cc unit wont start Ran diagnostics found no errors Ran auto test and calibration OP Test Ok Ran UI test Could not duplicate a issue at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Avon Lake, Ohio 44012
Gabriel P
Job Details:
05/10/2021
"Cc that ice maker was not working. Verified vac on ice maker and was receiving 11.20 vdc. Explained to customer that they will need the triton board and the ice maker but decided to try the ice maker first and go from there if issue persist. Ordering ice maker.; ordrng 1 W11115534 (Ice maker), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
