Local Reviews
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Corey L.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint lights in fez and top of ff are out, confirmed, found from led failed, removing module caused wires to strip from harness, tried pulling out to splice but wires are not long enough, was able to get bare wires touching to complete circuit to allow for lights to operate, called tl, spoke with Ed, trade team will contact the customer within 48-72 hrs"
Corina B.
DISHWASHER KITCHENAID KDTM354EBS3 "CC that a spoon fell on the heater and melted. Found plastic on the heater, cleaned the residue from the heater. Ran a calibration. Optest ok."
Joe O.
DRYER WHIRLPOOL WGD75HEFW0 Cc: loud vibrationUnit sounded like blower wheel was cracked or off balance. Looked down in blower found debris in blower. Customer vacuumed out debris. Ran test cycle. Op test ok
Jason N.
REFRIGERATOR MAYTAG MFI2269VEW8 "Installed main control, Programmed to 1720. All functions test good. Customer also stated she was not able to dispense water and ice maker wasn’t working. Customer installed new filter, but did not seat in properly. Removed and reseated. Water dispense now working."
Jeff M.
WASHER WHIRLPOOL WFW6620HC0 Water is leaking out of the soap dispenser. Needs a new soap dispenser; ordrng 1 W11318755 (drawer)
Dan H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer complaint that unit is not dispensing water sometimes, unit dispensed water today, removed filter, good flow through water system, unit is operating as designed"
Dan H.
WASHER MAYTAG MVWB835DC3 "Customer complaint that unit is not starting, confirmed, nothing working on user interface, control tests good, unit needs new user interface ; ordrng 1 W11120178 (console)"
Jeff M.
RANGE WHIRLPOOL WFG505M0BB2 Igniter failed installed new part unit tested good; used 1 12400035 (IGNITER XXACADEMY RETURNXX) from stock
Gabriel P.
REFRIGERATOR KITCHENAID KRFC704FPS03 Customer said handle was not the issue it was a dent on door next to handle took pictures ordering door we will keep track of door then reschedule they are aware ; ordrng 1 W10849509 (dor-fip)
Jason N.
REFRIGERATOR GE GSS25XSPABS "Cc unit freezer frosting and not coolingConfirmed evap frosted over, checked defrost circuit from board, reading open. Recommended replace both defrost thermostat and heater. Customer not repairing at this time, will call office to schedule if moving forward with repair. Estimate only at this time."
Dan H.
DRYER WHIRLPOOL WGD9750WW0 "Customer complaint that unit is not starting, confirmed, found belt snapped, unit needs new belt; ordrng 1 661570V (belt), used 1 SHIPPING (shipping and handling) from stock"
Arthur V.
WASH/DRY STACK FRIGIDAIRE FLSE72CGS8 "Found trans locked up and burnt the belt. Transmission is no longer available. Also would need a idler pulley,trans drive pulley and a belt. Unit manufactured 2-98."
Corina B.
WASHER MAYTAG MHN30PDCWW0 "CC that there is and error code. Ran diag no codes. Started a cycle, good. Optest ok."
Jeff M.
WASHER WHIRLPOOL WFW3090JW There was something caught in the pump clean the pump out unit tested good
Arthur V.
DRYER CROSLEY VED6505GW0 Found unit running but no heat. Checked power no good. No 220v to dryer. New cord needs a electrician. Informed customer office of the issue
Arthur V.
WASHER MAYTAG MVWB865GW0 Found 3 error codes f0e3 overload— f3e2 inlet thermistor shorted or open —- f8e1 —-long fill no fill. Needs water valve. ; ordrng 1 W11165546 (valve)
Corina B.
REFRIGERATOR KITCHENAID KSF26C6XYY00 "CC that there is frost in the flames section. Steamed out the evap. Will need a main control, the first evap cover and thermistor. Office call cust with quote on pricing.; ordrng 1 WPW10235503 (cntrl-elec) and 1 WPW10384183 (thermistor) and 1 WPW10451893 (fan-scroll), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
DRYER AMANA NED4655EW1 Drum has significant damage I took a picture of the drum where it’s bent the inner drum assembly needs to be replaced the unit is non-functional.; ordrng 1 W10899578 (drum)
Corina B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced the adjuster kit. Optest ok.
Corey L.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Customer complaint frost developing behind deli drawer, confirmed, temps were 50 in ff and 4 in frz, fans are working, fridge not over loaded, ordering control; ordrng 1 W10797301 (cntrl-elec)"
Corey L.
REFRIGERATOR KITCHENAID KBSD608ESS01 "Customer complaint ice maker won’t stop making ice and dumps into freezer, optics tests pass, everything is aligned Spoke with sterling, optics are good it must not be properly aligned, performed FaceTime video call with tablet and phone to watch ice bin hitting flap, everything appears inline, nanny was at home when tech arrive after speaking with wpl tl customer came home and Stated ice maker is missing bin when dropping and drops ice behind ice maker, tried adjusting bracket and ice maker best as possible to level, noticed bracket when installed properly pushes on fill cup, advised customer to monitor"
Corey L.
DRYER MAYTAG MEDB765FW0 "Installed parts, noise is way better maybe thumping could be heard faintly, customer agreed and is just worried that after warranty the thumping now will cause a part to fail, advised her the unit is safe to operate as normal"
Gabriel P.
STACK W/D GE GUD27ESSM0WW Customer complaints that top panel is bent and she never see it like that before but looking at the pictures it is normal is the way is designed
Gabriel P.
REFRIGERATOR FRIGIDAIRE FFTR1821QB3 Found door not sealing gasket was torn also hinges was squeaking also evaporator cover was broken and unit was plug in to gfi advise not to use gfi also found gfi trip no voltage gave estimates on parts need it he will not repair machine cooling for now customer will buy new
Arthur V.
DISHWASHER WHIRLPOOL WDF520PADM7 Found tub damaged by heater. Needs tub. (See pics)Also found 4 error codes all to do with the triac loads on the dishwasher. Needs control tub ; ordrng 1 W10804026 (tub-dishwr) and 1 W10906426 (cntrl-elec)
Jeff M.
DRYER AMANA NED4655EW1 The unit was not getting enough power one of the glass fuses was blown customer already had it fixed before I showed up at the home I just confirmed that it was wired correctly
Arthur V.
WASHER WHIRLPOOL VAW3584GW1 Found drain hose going thru a floor drain causing a long fill no fill. Siphoning issue. Reattached to utility tub. Op test good Cleared error code
Jason N.
WASHER MAYTAG MHW5630HW0 "Cc unit leaking from underneath. Ran fill test, water leaking from underneath, found bellow with hole in bottom. Unit needs bellow gasket.; ordrng 1 W11314648 (bellow)"
Dan H.
WASHER WHIRLPOOL WTW7600XW1 "Customer complaint that unit did not drain and flashed so error, ran diagnostics found f71(suds detected) error code, ran test cycle, unit is not spinning, motor winding are out of range, unit needs new drive motor per tech sheet, customer does not want repair ; ordrng 1 WPW10419333 (stator), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR KITCHENAID KRFF507ESS00 "CC that the unit quit cooling for a few days and is now cooling. For 40* fz 5*. Checked the flames evap, good frost pattern. Ran step 4 good frost pattern on fz evap. Will need a main control and ui; ordrng 1 W10807590 (cntrl-elec) and 1 W11089931 (panel-ui)"
Corey L.
DISHWASHER WHIRLPOOL GU2300XTVB2 "Customer complaint dishwasher still not working, started normal wash, unit filled then hummed again, power to unit is correct, capacitor is open, unit needs new wash pump asm, customer is going to purchase a new unit and would like a refund on the full repair, advised our office will proceed with the refund; saved tckt"
Dan H.
RANGE AMANA AER5735QAW "Customer complaint of nuclear codes on display, found sabbath mode turned on, turned off, op test good"
Corina B.
RANGE JENN-AIR NO TAG CC that the ovens do not work the burner does not light. Could not find a m/s. Called BJ and t/l unit is not registered. Could not work on the unit
Dan H.
REFRIGERATOR WHIRLPOOL KBFC42FTS00 "Customer complaint of clicking sound and unit is not cooling properly, confirmed, noise is relay on control, unit needs new control; ordrng 1 W10802701 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER WHIRLPOOL WTW4850HW1 The unit was overloaded damaged the actuator and control board. ; ordrng 1 W10913953 (actuator) and 1 W11256099 (cntrl-elec)
Dan H.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer complaint that interior lights are not working, confirmed, found freezer section led bad, installed new freezer section led, op test good"
Brian M.
WALL OVEN WHIRLPOOL WOCA7EC0HZ00 Installed UI and control Connected unit to WiFi for customer ran test bake OP Test Ok
Dan H.
WASHER AMANA ALW880QAW "Customer complaint that unit is not spinning, making noise, and has a leak, found idler pulley broken off of shaft, grinding noise is coming from transmission, water is leaking through tub seal onto transmission, unit needs new idler pulley, transmission, and tub seal , transmission is no longer available ; ordrng 1 27001038 (TRANSMISSION ) and 1 WP40045001 (idler pull)"
David R.
RANGE AMANA AGR6603SFW2 "Customer is saying, when using bake. Whatever item of food is in there, the top part will be burnt and the bottom will still be cold/warm. Had customer pre heat on bake at 350* before me arriving. Got here, pre heat was done. Let sit for another 10 mins. Customer had a thermometer inside reading 50-80* below 350. Tested temp with my temp gun, reads 350*. I bought biscuits to try and bake in oven. Set up, timer for 16 mins. Took out at end of time. Biscuits are done and golden at the top, baked all the way through. Took pictures. Waited a couple mins after removing food and unit is testing at 350*. Calling tech line. Joel. Documented. Instruct customer on findings and that with biscuits it proves unit is working properly"
Brian M.
REFRIGERATOR KITCHENAID KRFC704FPS03 Installed gasket OP Test Ok
Brian M.
WASHER MAYTAG MVWB835DW5 Cc of LF Error Ran diagnostics confirmed LF error Ran manual valve test found cold water not entering Replaced valve using truck stock Ran auto test and calibration OP Test Ok ; used 1 W11165546 (VALVE) from stock
Jeff M.
REFRIGERATOR KENMORE 10652293100 "I supply power directly to the motor did not turn on compressor is seized. Compressor seized estimate only do not repair; ordrng 1 W10309990 (compressor), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRF532SMHW01 Cc unit has I’ve on bottom Found drain pan clogged with styrofoam piece unit has new drain tube already installed Cleared clog OP Test Ok
Brian M.
DRYER AMANA NED4655EW1 Cc of no heat or runningFound unit not getting 220 v Switched breaker off and back on Unit is operating as design advised if issue keeps happening to electrician to replace breaker
David R.
WASHER WHIRLPOOL WFW9620HW0 "Cc unit would not spin out or would shut off. Went into error history, F8E1. Found hot water valve not working. Hot water was not turn on to unit. Turned on. Manual tested components. Went through diagnostics cycle. All components test good. Also found shipping bolts still attached, removed. Parts not needed. Op test ok"
David R.
WASHER MAYTAG MHWE201YW00 Cc not draining. Removed all debris from drain pump housing. Tested. Good. Op test ok
Brian M.
REFRIGERATOR KITCHENAID KRFF305ESS00 Installed control ui and harness Programmed board unit is now reading proper temperatures Advised it may take 48 hours to actually adjust temps
Jeff M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Temperature in the freezer is 15° temperature in the fridge is 40° I pulled the refrigerator out a test of the load side my gauge is reading zero the unit was not in a vacuum. After I push the machine back I heard the three-way valve change to the freezer freezer and cooling. I ran a diagnostic test for the icemaker. It had an E5 error code. temp sensor failed its built into the icemakers unit needs a new icemaker.; ordrng 1 W11294907 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Customer complaint that unit is not making ice, confirmed, ran ice maker diagnostics, found e2(motor lost position) error code, ran ice maker harvest test, ice maker did not harvest, unit needs new ice maker ; ordrng 1 WPW10764668 (ice maker)"
Jason N.
DRYER AMANA NED4655EW1 "Cc unit dry times longRan dryer test, checked airflow and heat. Good heat, no airflow through vent outlet. Found lint blockage in vent outlet, pulled out and cleared. Op test good."
Jason N.
WASHER WHIRLPOOL WTW6400SW0 "Cc unit off balance and codes uLCustomer stated they replaced drive hub already, they have suspension spring that need installed. Ran diagnostics, found codes f71 for suds or basket friction. Installed customer supplied suspension rods. Ran diagnostics, cleared codes. Ran auto test, all functions passed."
Arthur V.
FRONT LOAD WASH FRIGIDAIRE LTF6700FS0 "Needs drain pump. Pump just humming. Needs replaced. ; ordrng 1 137221600 (pump), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR JENN-AIR JFC2089WEM9 "Cc unit not cooling Confirmed unit at room temperature in both compartments. Found compressor not running. Start relay burnt, replaced using truck stock. Op test good, unit cooling, advised customer to allow 24 hrs for before restocking. Customer also wanted to know about ice maker, said it hasn’t worked for awhile. Ran manual test harvest, would not cycle. Unit needs ice maker. Replaced using truck stock, ran manual cycle test, indexed properly. Op test good.; used 1 8201786 (STARTER), and 1 W10884390 (ICE MAKER ASSY) from stock"
David R.
WASHER MAYTAG MVWB765FW3 "Cc of noise. Found coins stuck in between agitator. Removed and put agitator back together. Tested again. Still making noise, coming from gearcase. Ordering gearcase out.; ordrng 1 W11393685 (GEAR CASE)"
Brian M.
REFRIGERATOR KITCHENAID KSRX25FSST01 Cc of no ice after replacing ice maker Found ice maker still getting power but not rotating Spoke to whirlpool found optics to be bad Needs optic board est only
David R.
OTR MICROWAVE WHIRLPOOL WMH32519HT2 "Cc of noise. Intermittent. Customer had sound recorded. Played video, sound started up, sound like is was coming from the fan, then unit shut right off. Customer said the turntable will also stop. Turned on fan high, med, low. No noise. Cannot pin point exact location. Ordering turntable motor first and then going from there if need be.; ordrng 2 W10642989 (motor-turn)s"
Joe O.
WASHER MAYTAG MVWB835DW3 Installed control and ui. Ran auto test and calibration. Op test ok
David R.
DISHWASHER WHIRLPOOL WDT970SAHW0 "Called customer. Went over SVC, they said they shouldn’t be paying anything at all. Relayed information that this is not under warranty and that we would have to charge. Customer wanted number to office. Also told them to get in touch with Sears as well about warranty documents.; saved tckt"
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc: freezing in back of the pantry drawer and for section near ventFound temps in Ff section at 37 degrees, freezer at 5 degrees, and pantry at 36 degrees. Temp set to freezer 0 and ff 38. all gaskets sealing properly. Found top shelf in ff section not allowing air to travel between shelving. Advised customer on loading. Found customer has mats on all shelves, the mat on the shelf above the pantry was slid back on pantry shelf. Adjusted temp to 39 degrees. Advised customer to monitor over the next few days. Op test ok"
Jeff M.
DRYER WHIRLPOOL WED4815EW1 Installed the new part. Unit op tested good
Gabriel P.
REFRIGERATOR MAYTAG MFI2269VEM3 he ask what wrong with his unit explain him that that hes drain pan is clogged and everytime it goes to defrost mode the water start to roll down to the front and create a a sheet off ice on bottom explains him everything I had to do and gave him and estimate.
Brian M.
MICROWAVE KITCHENAID KMHC319ESS3 Found guide wave to be damaged Ran test unit is pulling 14 amps and is heating normally Called whirlpool to state findings they advised that moisture and grease can cause it to char up and to just replace the cover. Needs cover Customer can install ; ordrng 1 W11197783 (covr-inlet)
Brian M.
DISHWASHER GE PDW7800P00BB Cc unit hasn’t been used in a long time and wanted to be checked out Plugged unit in and turned unit on ran 2 test cycles no issues present at this time OP Test Ok ; used 1 SENIORDISCOUNT (senior discount) from stock
David R.
WASHER MAYTAG MVWB835DW4 Replaced parts. Ran diagnostics test 51/52. Op test ok
David R.
SXS REFRIGERATOR WHIRLPOOL WRS526SIAH00 "21382 is the correct address. Checked thermistors, all checked good. Tested from control thermistors are in range. Damper control door not closing. Ordering damper.; ordrng 1 W11087463 (damper), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc: noise, intermittent cooling In freezerFound freezer evap completely frosted over. Evap fan hitting ice. Entered diagnostics manual defrost. Needs control. Customer does not want to repair at this time"
Corey L.
REFRIGERATOR MAYTAG MRT118FFFM01 "Customer complaint ice melted in frz temps are warmer, confirmed 50 in both sections, small ball of ice on top right of evap and only on rung frosted, no dye found anywhere, heated up near possible restriction connections, low pressure was -15 psi, added about an oz and frost improved amp draw still low around .75, added a little more r134a pressure rose to 0 and amp draw was .97, let run for 15 minutes, op test good, advised customer to monitor, since this is a CFC no cool offered to put on schedule to re-install dryer if unit loses cool again over the weekend, no ordering dryer WPW10143759 may need ok’d by wpl.
David R.
RANGE WHIRLPOOL WFG525S0HS1 "Customer has closing docs, called builders and told them if any other information needs to be sent out, they should contact us. Cc broil does not come on intermittently. One day customer said broil didn’t come on, bake didn’t come on. They turned off the power, cycled back on. Then everything was working correctly. Happen 2-3 times where the oven did not light or work. Tested out. Put broil on, did not spark the first couple of times. Turned power off, turned on. Started working correctly. Checked and all wires hooked up correctly. Testing voltage from control to spark module. Ordering module, control and ignitor.; ordrng 1 W11162730 (module-spk) and 1 W11317846 (cntrl-elec) and 1 WPW10333842 (igntr-oven)"
Joe O.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Cc: ff section not coolingFound temps in front at 51 degrees, and freezer at 01 degrees. Found for evap completely frosted over. Found service pointer(w11329116c) pertaining to this issue(model and serial do not fit service pointer) spoke with BJ, he stated because it is the same issue it could be the same correction. Found Rc thermistors reading out of range. Needs control and evap cover; ordrng 1 W11114721 (cntrl-elec) and 1 W11167902 (cover-evap)"
Joe O.
DISHWASHER MAYTAG MDBH980AWB "Cc: key pad not working, nut missing from lower spray arm, seals deteriorating, door latch screw hole strippedFound key pad not functioning. Found unit receiving proper power. nut missing from bottom spray arm. Found seal for sump deteriorating. Found latch handle broken. Needs screws, ui, latch assembly, Lower spray arm cap, and sump gasket. Ui shows no longer available; ordrng 1 12002361 (gasket) and 1 W10130695 (latch handle (blk)) and 1 W10197307 (panel-cntl) and 1 WP99003083 (cap- wash) and 4 WPY912620 (screw)s"
Corina B.
REFRIGERATOR FRIGIDAIRE LFSS2612TP0 CC that the light is not working. Found the lightbulb is open. Will need a new lightbulb. Cust can install; ordrng 1 5304511738 (LIGHTBULB )
Arthur V.
WASHER MAYTAG MHW5500FW1 Found new tub assy rocking back and forth in high speed spin with a load. Both rotor and stator are showing signs of the rocking back and forth. Unit will need another tub assy along with the rotor and stator. ; ordrng 1 W10870751 (stator) and 1 W10901175 (tub-outer) and 1 W11253212 (screw) and 1 WPW10544980 (rotor)
Dan H.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees, freezer section temperature at 59 degrees, no frost pattern on freezer section evaporator , ran test 40, no frost pattern formed, unit needs new compressor; ordrng 1 W11025999 (compressor)"
Joe O.
WALL OVEN JENN-AIR JJW2727DS00 Cc: f2e1 error codeFound f2e1(stuck key). Checked connections on control. Found all connections are seated correctly. Needs uiUi shows under 5 year warranty; ordrng 1 W11236899 (console)
Dan H.
WASHER WHIRLPOOL WFW75HEFW0 "Customer complaint that unit stopped spinning and only makes humming noise, plugged unit in unit started humming, ran diagnostics found f7e9(not listed in tech sheet) error code, humming is coming from motor, motor windings are within range, unit needs new control ; ordrng 1 W11201274 (cntrl-elec)"
Joe O.
WASHER WHIRLPOOL MVWB765FW3 "Cc: intermittently not drawing out all the waterFound error code f0e3(overload). Ran auto test. Unit functioning as it should but reads the spin failed in auto test. Checked for mechanical friction. Unit spins freely. Unit spins in diagnostics spin manual spin and drain and spin, but says it failed during auto test. Ran drain and spin. Unit spins. Canceled spin door does not unlock until basket stops spinning. Needs control; ordrng 1 W11195970 (cntrl-elec)"
Jeff M.
DISHWASHER KENMORE 665.13012K110 Random machine through diagnostics dispenser opened. Ran the machine through normal cycle dispenser opened
Arthur V.
RANGE JENN-AIR JES1450DS0 Replaced bake element. Op test good ; used 1 SHIPPING (shipping and handling) from stock
Arthur V.
WASHER GE GTW485ASJ3WS Replaced mode shifter and drain pump. Op test good. Unit spinning now. Drain pump no longer noisy.
Joe O.
DRYER WHIRLPOOL WGD5000DW3 Cc: unit does not stop when cycle is doneInstalled timer. Ran test cycle. Unit shut off. Op test ok
Jeff M.
DRYER MAYTAG LDE8624ACE Installed new part op tested good
Joe O.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Cc: not dryingOhmed our element. Checked good. Installed control. Ran diagnostics test cycle. Found water cold at the start of the cycle. Advised customer to run the hot water at the sink prior to starting the unit. Op test ok
Jeff M.
DRYER HOT POINT HTDX100EM8WW The unit will not turn on I took the machine apart checked all the fuses push the start switch centrifugal switch I was not able to find an issue reassembled the unit and it started working.
Jeff M.
DISHWASHER MAYTAG MDB4949SDM0 Customer is having a sudsing problems it appears somehow dish soap managed to get into the dishwasher and tested good
Joe O.
DISHWASHER KITCHENAID KDTM804ESS2 Installed drain hoses. Ran test cycle. Op test ok
Joe O.
DISHWASHER MAYTAG MDB6160AWW "Cc: not filling, unit stopped mid cycleFound unit is not draining or washing. Unit is full of water. Attempted to drain. Found unit will not drain. Checked power to motor. Found motor is not receiving any power. Pulled door panel. Found control slightly burned up, and not sending power to the motor. Needs control. Customer does not want to repair at this time."
Joe O.
DRYER GE DBXR463EG6WW Installed belt. Ran test cycle. Op test ok
Gabriel P.
DISHWASHER KITCHENAID KDTE334GBS0 Found wire not having good contact also had stainless cut all the way to copper plug machine and it work ran diagnostics no error code test pass also notice garbage disposal is plug in on the same circuit as unit advise customer to have each unit on it own dedicates circuit opt test ok
Jason N.
DRYER FRIGIDAIRE FARE4044MW1 "Installed heater element. Dryer test, good heat. Op test good."
Gabriel P.
MICROWAVE KITCHENAID KMBD104GSS00 Replace parts opt test ok preheated good I had to disemble twice cause I made a mistake but correct issue ran some heat and pass without having to push door aAlso in the beginning customer couldn’t find parts she was the babysitter so she had to ask customer over phone anyway all test ok
Corey L.
WASHER WHIRLPOOL WFW5090GW "Customer complaint cycle didn’t finish water still in basket, confirmed water remains in tub drain pump humming, quoted to clear clog drain plus the price of he pump if it’s needed, ok, cleared water and found a pants sticker in filter, cleared, op test good"
Corey L.
WASHER WHIRLPOOL WFW5620HW0 "Replaced main board, op test good, user interface not needed, taking new part and core for return"
Corey L.
RANGE ROPER 9111 "Customer complaint over stopped working pilot went out and handle is loose, confirmed, found pilot orifice corroded and clogged, tapped and it cleared and lit, quoted to tighten handle, ok, tightened, op test good, customer unsure where ms is and tech was unable to locate ; used 1 SENIORDISCOUNT (senior discount) from stock"
Jason N.
DBL WALL OVEN ELECTROLUX EW27EW65GS2 Installed main relay board. Ran bake test and then broil test on upper and lower ovens. All functions normal. Op test good.
Jason N.
RANGE WHIRLPOOL WFE550S0HZ1 "Cc unit oven door not closing, making a clicking noiseCustomer stated it’s staying open on the left side, and makes a click sound when opening or closing. Replaced both door hinges using customer supplied pre Id parts. Door op test good."
Jason N.
DRYER KITCHENAID KEYS750JQ0 "Cc unit not heating Confirmed no heat condition, checked all thermals. Found hi limit thermostat open. Replaced suing truck stock. Ran test cycle, good heat. Op test good. Customer using long vent run as well as all plastics vent tubing, advised customer that this is a potential fire hazard with lint buildup in a plastic tube. Advised that this be replaced with rigid or semi rigid venting very soon.; used 1 279816 (CUTOFF) from stock"
Corey L.
RANGE WHIRLPOOL WFG525S0HZ0 "Customer complaint right side hinge on door is making the rough clanking sound it did right before it broke last time, opened several times without hearing complaint, customer adamant this will break soon like the last one, quoted for hinge WPW10299224 replacement, customer is calling wpl does not want repair at this time"
Corey L.
WASHER MAYTAG MVWX655DW1 "Replaced capacitor, op test good"
Jason N.
RANGE AMANA AEP222VAW4 "Cc unit right front burner not workingFound customer not putting cookware on burner when trying to turn on. Advised customer that with these button burners, middle button needs to be depressed to power up coil. Tested all burners for function. All burners are heating properly. Unit is working as designed."
Joe O.
WASHER WHIRLPOOL WTW5000DW2 "Cc: off balanceNoticed unit is not leveled side to side. Found error code f0e5(off balance). Ran auto test. Found basket is balanced. Found noise coming from cam motor area. Suspension rods failing. Needs motor, cam, and suspension rods; ordrng 1 W10721967 (drive pulley) and 1 W11130362 (suspension) and 1 W11283592 (motor-drve)"
Jeff M.
DRYER WHIRLPOOL WED4800XQ0 "The timer has to be messed with with to get the unit to start. The unit will only turn on if the timer is in very specific positions. Needs a timer ; ordrng 1 WPW10185982 (timer), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc no ice. Went into service diagnostics, found ice maker not cycling on its own. Replaced from t/s. Tested, water went into ice maker. Give 24 hours for a full basket. Op test ok; used 1 W10882923 (ICE MAKER ASSY) from stock"
Corina B.
REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced the damper. Optest ok.
Joe O.
REFRIGERATOR WHIRLPOOL ABB2224WEB3 Cc: not cooling properlyFound temps in freezer at 35 degrees and ff section at 62 degrees. Found ball of ice around cap tube. unit has good frost pattern. Found evap fan not functioning. Evap fan receiving proper power. Needs evap fan motor.; ordrng 1 WPW10128551 (evaporator fan motor)
David R.
DRYER ROPER RED4516FW0 "Replaced part. Also found drum deal came all the way off. Used adhesive to put back on, tested. Op test ok"
Jeff M.
DISHWASHER KITCHENAID KUDK02CRBS4 "The main motor seal is leaking. Right where the motor in sump assembly meets there is a lot of mineral buildup signs of water is passing through the seal. Needs a sump. EST only ; ordrng 1 WPW10780877 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
WASHER AMANA NFW7200TW Cc unit is banging Ran empty load no issue Ran with load no issue other than front right corner needed to be let down Adjusted legs OP Test Ok
Brian M.
WASHER MAYTAG MVWB850YG1 Cc of ol error Ran diagnostics found no error codes Ran auto OP Test not good found basket not engaging properly and there is a squeal coming from bearings Moved tub by hand there seems to be friction Needs tub hub and bearing kit
Brian M.
DRYER MAYTAG MEDB835DW4 Cc unit not tumbling Verified tub will rotate removed front panel and blower housing found sock stuck in blower Removed sock ran test cycle verified that everything else was working OP Test Ok
Jeff M.
WASHER WHIRLPOOL WFW9290FW0 The unit has a long full no fill code a pressure sensor error code the drain is clear needs a control board and pressure sensor; ordrng 1 W11201294 (cntrl-elec) and 1 WPW10448876 (switch-wl)
Corey L.
WASHER MAYTAG MHW5100DW0 "Customer complaint it still leaks randomly and showed pic of it worse on water mat left, started cycle, about 25 minutes into the cycle while observing back without panel found cold supply hose leaking behind connection at unit and running down hose, quoted to replace with ts hose, ok, replaced, op test good, placed water mit mat; used 1 WP89503 (HOSE) from stock"
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 Unit had an off balance code I tried to explain to the customer she can’t mix fabrics together like towels and shirts and socks. The unit will not go through a components test cycle needs a control board.; ordrng 1 W11116590 (cntrl-elec)
Brian M.
WASHER MAYTAG MVWB765FW3 Cc sheet stuck in agitator Found agitator warped Replaced ran test OP Test Ok
Jason N.
DISHWASHER WHIRLPOOL WDF520PADB5 "Installed wash pump/motor. Ran diagnostics cycle to reinitialize heater circuit. Heater on, all functions good. Op test good."
Gabriel P.
DRYER MAYTAG LDG9316AAE "Found unit not heat correct issue it had bad coils also found blower wheel broken ordering ; ordrng 1 Y303836 (blower wheel), used 1 279834 (COILXXACADEMY RETURNXX) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL KSSS42QTB04 Replaced the optic boards. Cycled the ice maker. Optest ok. Brought the core back for return ; used 1 SHIPPING (shipping and handling) from stock
Jason N.
DRYER FRIGIDAIRE AEQ6700FS0 "Cc unit not heatingCustomer also stated it’s been squealing for awhile as well. Found drum bearing worn, lot of grooves and dry grease packed in support. Found heater element physically open. Unit needs drum bearing and heater element.; ordrng 1 131553900 (heater-housing assy) and 1 131777700 (shaft assy) and 1 131825900 (bearing,drum support), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DRYER MAYTAG MEDX655DW1 "Replaced the motor, wheeling thermostat. Optest ok."
Corina B.
WASHER WHIRLPOOL GHW9250ML0 "CC that an error code FH. Fh no water detected into machine. Checked the pressure hose, drain pump and the flow meter, clear. Wires are good. No kinks in hoses. Will need a new control and pressure switch."
Arthur V.
DISHWASHER MAYTAG MDB8959SFZ4 Replaced parts listed. No good. Water supply issue is with customer plumbing. Very little water volume and no pressure coming from customer water supply line. Line is not crimped Customer needs a plumber
Corey L.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Customer complaint options and fill measure button not working, confirmed every selection working except measured fill and options, ui connections are tight, ordering ui control; ordrng 1 W11106553 (UI )"
Corina B.
WASHER MAYTAG MVWB835DW5 "CC that the baskets hits the sides. Ran diag f0e5 Off Balance Load, found basket not centered. Adjusted the feet. Started a spin cycle, not hitting the sides. Optest ok"
Arthur V.
WASHER WHIRLPOOL WTW4616FW0 Ran diagnostics and no errors. Cycled unit in full speed spin op test good. Adjusted legs a little to get as much vibration out of the cabinet as possible. Cycled with small load of clothes in rinse and spin. And adjusted again. Unit op test good. Unit working as designed.
Corina B.
REFRIGERATOR KITCHENAID KRFF302ESS01 "Replaced the condenser motor, the control and the damper motor. Optest ok. Brought core for return ; used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE JENN-AIR JDRP536WP03 "Installed new control and harness, op test good"
Jason N.
REFRIGERATOR KITCHENAID KRFC302EPA00 Cc unit door flipper brokeConfirmed mullion flipper broke away from hinge. Replaced million flipper using customer supplied pre Is part. Customer also stated both ff door gaskets are tore. Confirmed tears in both gaskets. Ordering both ff door gaskets.; ordrng 2 W10830047 (gasket-fip)s
Brian M.
REFRIGERATOR MAYTAG MRT118FFFZ05 Cc food is freezing Found fridge to be at 28 degrees ohmed out fridge thermistor in ice water about 35 degrees thermistor was reading about 7.5 ohm spoke to BJ he recommended to replace thermistor ; ordrng 1 W11438736 (THERMISTOR )
Dan H.
REFRIGERATOR WHIRLPOOL KFIS29BBBL00 "Customer complaint that unit is not cooling, fresh food section temperature at 49 degrees, freezer section temperature at 43 degrees, no frost pattern on evaporator, no dye found at compressor and filter drier connections, found dye on fresh food section evaporator at factory weld, unit needs new fresh food section evaporator and filter drier; ordrng 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Found door not closing properly steam gasket and use Vaseline lube for seal to help it stick pass opt test ok also customer has a sattle valve it also might corroded with debri advise him to replace it with a 1/4 turn valve or inlet valve
Corina B.
WASHER WHIRLPOOL WTW5000DW2 "Cust showed pop, sent pic. CC that the unit will not go past wash. Ran diag F8E1 – NO FILL, LONG FILL. Checked the hot and cold, water was turned off. Correct on the valves. Started a normal cycle to wash and rinse. Advised cust 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Optest ok."
David R.
WASHER WHIRLPOOL WFW5620HW0 "Cc unit leaking underneath or from side. Checked valves and all hoses. Found small leak coming from drain hose. Tightened up ever hose to make sure no leak. Customer not using load and go. Tested again. Good, no signs of leaks. Op test ok"
David R.
DISHWASHER WHIRLPOOL WDF520PADW7 "Cc dishwasher not cleaning properly or at all. Found some of the spray arms clogged up, low on rinse aid. Went through diagnostics. 4-3 wash motor error. Customer thinks unit is still under warranty. For now do not order parts.; ordrng 1 W11025157 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER KENMORE 110.278416 "Cc: not spinningFound basket moves freely. rusted out and separated. Needs basket, basket drive, drive block, and couplerCustomer does not want to repair at this time"
Dan H.
DISHWASHER AMANA ADB1400AGS1 "Installed new sump assembly, op test good"
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Cc of unit not cooling Found evap fan not spinning but when I push it it spins Needs evap fan ; ordrng 1 WP2315539 (motor-evap6964), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE WHIRLPOOL WFG525S0HZ1 "Customer complaint that left side of door is not sealing, door is sealing, found trim piece tweaked, adjusted, unit is operating as designed"
Brian M.
WASHER GE GTW485ASJWS Cc unit not starting Ran diagnostics found errors for speed sensor and lid lock issue Checked under unit found cover to be missing a bolt Took cover off and found speed sensor to be broken and shoved up in between motor and gearcase Needs speed sensor and sum module ; ordrng 1 WH12X26330 (sensor speed) and 1 WH98R23015001 (module tl27 update 5)
Dan H.
REFRIGERATOR WHIRLPOOL WRF560SMHV00 "Installed new door, op test good"
Gabriel P.
WASHER WHIRLPOOL WTW8000DW5 Ran diagnostics found error code f0e3 customers said whatever he had inside was heavy but then when doing other loads is working fine ran calibration and auto test pass
Jason N.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc unit has burning smell when doors openCustomer states it will randomly smell like something is burning, but not all the time. Found service pointer W11434385 for smells/odors coming from unit. Pointer states excessive line glue may have dripped onto defrost heater. Pulled evap cover, confirmed liner glue on right side of defrost heater. Scrapped off glue from heater, and cut off glue from liner passage. Turned heater on in diagnostics, still faint smell, advised customer to use baking soda or alternate sorbent to remove residual odors from unit. Op test good."
Brian M.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Customer only received left door LW11026357 and door badge missing waiting on other door Customer to call when door comes in ; O-emld tckt
Jeff M.
REFRIGERATOR WHIRLPOOL WRF535SMBM "The unit is not going through a defrost cycle it will defrost and manually. Also the compressor relay on the control board is sticking. Needs new defrost control board. I do have this one truck stock but it’s not new it’s already been broken it’s already been used but it’s been resealed and sent back to us as new. re-order so we can get a new one not a used one.; ordrng 1 WPW10503278 (refer elect cont brd), used 1 WPW10503278 (CNTRL-ELEC) from stock"
Brian M.
WASHER MAYTAG MVWX655DW1 Cc unit was in middle of cycle and it shut off then restarted by itself Ran diagnostics found no stored error codes ran auto test with no issue Filled up tub and drained could not duplicate an issue at this time Ran calibration OP Test Ok
Corey L.
RANGE KITCHENAID KSEG700ESS3 "Customer complaint of f2e1 fault and light in oven will not go out, customer pressed light off to demonstrate but light went off with a single touch, ran diagnostics found f2e1 shorted key errors, cleared, following wpl techsheet had customer cycle breaker for 30 seconds, every selection operating, unit is operating as designed"
Corina B.
RANGE AMANA AGR5330BAS3 "CC that the flames are too high on a simmer, does not know how to use the oven and timer. Found the flames are high on a simmer. Adjusted the flames. Advices cust to push bake the desired temp with the plus or minus arrows then start. The timer adjust the time with the plus or minus then start. Optest ok."
David R.
WASHER WHIRLPOOL WFW95HEDW0 "Cc unit not doing anything. Customers were moving and remodeling. Forgot to hook water back up before starting. Timed out after 12 mins and through F8E1 error code and locked out. I manual opened door to get clothes out. Ran diagnostics after clearing codes. All components working good. Ran a normal cycle for a couple of mins to test out, good. Op test ok"
Corina B.
REFRIGERATOR AMANA ABB2224BRM01 CC that there is not enough the ice. Advised cust it can take 72 hrs for a full bin. There was a half bin of ice. Optest ok
Corina B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 CC that the unit is leaking. Found the water valve is leaking. Replaced the valve from surplus t/s. Optest ok; used 1 W11175771 (VALVE) from stock
Dan H.
REFRIGERATOR GE GFE27GSDASS "Customer complaint that unit is not cooling, unit unplugged when tech arrived, found fresh food section evaporator fan seized up, ; ordrng 1 WR60X26866 (fan dc ff evap), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DISHWWASHER/BIN WHIRLPOOL DU1145XTPBA "Replace inner door ran normal cycle like before no leak detected watch it wash for 15 minutes no leaks advised customer to run it if it it leak call us we going to have to tech line but is not leaking,opt test ok"
David R.
RANGE MAYTAG MER8700DS1 "Cc oven not working correctly. Bake element is burned up, shows open. 240 coming from control. Bake element needed.; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
Arthur V.
WASHER MAYTAG MHW6630HW0 Upon arrival customer already started a full load Cycled complete load with no leaks. Called Techline Scott Was told to install deflector per service pointer. Left leak mat for customer. ; ordrng 1 W11409996 (VENT COUPLER)
David R.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Cc of noise. Went through diagnostics. Found damper screeching. Ordering damper.; ordrng 1 W11087463 (damper)
Dan H.
REFRIGERATOR WHIRLPOOL WRF954CIHB00 "Customer complaint that unit is not cooling, customer had unit unplugged, plugged unit in, ran test 40, compressor is not starting, unit needs new compressor kit and filter drier; ordrng 1 W11109499 (drier-tube) and 1 W11393142 (compressor )"
David R.
DISHWASHER KITCHENAID KDTE704DBL0 "Cc unit not turning on. Hi will not take any commands. Went through tech sheet. Unplugged UI from control. Turned power back on to unit. Waited and drain pump came on, control is good. Ordering control panel; ordrng 1 WPW10537425 (panel-cntl), used 1 SHIPPING (shipping and handling) from stock"
Arthur V.
DISHWASHER FRIGIDAIRE FGID2466QF3A Installed new part. No good. No buttons selected would register. Put in old part working for now. Please reorder ; ordrng 1 5304496526 (console assembly)
Gabriel P.
REFRIGERATOR KITCHENAID KSRA25ILSS01 "Found water on dispenser still dripping intermittent try explaining customer that it may not be a weak spring cause if it was the floor will be flood with water he asked for me to call some one for a second opinion when I told him it could be the valve may be whipping call bj he also believes it may be the valve giving estimate he will fix it ; ordrng 1 W10408179 (water vavle asm), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER MAYTAG MAH8700AWW Cc: not drainingFound control not sending power to the drain pump. Also found drain pump leaking. Needs drain pump and control.Control shows no longer available.; ordrng 1 34001404 (CONTROL) and 1 WP34001320 (pump-drain)
David R.
WASHER WHIRLPOOL CAE2743BQ0 "Cc someone broke into unit, messed up cords and such. Unit not turning on. Went through tech sheet, correct voltage. Main board not lighting up. Needs new control and interface; ordrng 1 W10860464 (cntrl-elec 162.87) and 1 WPW10491734 (interface 34.25), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRF535SWHZ Installed right door top hinge. Stretched gasket on freezer door. Good seal. Op test good.
Jeff M.
DISHWASHER WHIRLPOOL KDTM354ESS3 The neutral wire wire shorted out I cut the end off re nutted it op tested good
Jason N.
WALL OVEN WHIRLPOOL RBD277PVS02 "Cc unit not working, and codesCustomer stated unit will stop working, display go blank and sometimes code f2e6. Ran bake test, confirmed display will go out, unit stated beeping. Found f2e6 code for cancel key line drive open. Techsheets state this is an error with the main control. Unit need clock/control. Control(WPW10438750) is Nla."
Jeff M.
WASHER WHIRLPOOL HAV2557AWW "Drain pump has failed needs replaced; ordrng 1 WP35-6780 (pump-water), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER WHIRLPOOL WTW7800GC2 "Cc unit lid broken, hard to close nowConfirmed left side of lid trim is broken, hinge exposed. Replace lid and hardware using customer supplied pre id parts. Op test good."
Brian M.
WASHER WHIRLPOOL WTW4816FW2 Cc unit not advancing Found code for long fill Ran manual valve test found little water coming out of cold valve Replaced using truck stock ran auto test and calibration OP Test Ok Cold valve leaking from handle advised to have nut packing replaced ; used 1 W11210459 (VALVE) from stock
Jeff M.
DRYER WHIRLPOOL WGD8000DW4 Called tl, after talking with the tech for an additional 30 minutes to determine the exhaust temperature which was over 150° he recommended there was a control board issue and to replace the control board; ordrng 1 W11133021 (CONTROL)
Corey L.
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed deflector, notice unit leaning forward again, found unit slides back from the bottom fairly easy raising back end of unit, adjusted all four feet to fit more snug under cabinet, unit still able to be pushed from the bottom and will lean forward but is not much harder, let wash cycle continue with it properly installed and advised to monitor if it does not leak by then end of this cycle unit needs more securely installed"
Gabriel P.
RANGE GE PGB911DEJ1BB Replace glowing igniter customers ask to check other parts that been replaced so far good also explain her how unit works and how to calibrate machine then preheat unit 350 pass customer want me to wait 20 minutes with bake turn on to make sure it won’t smell gas
Brian M.
WASHER WHIRLPOOL WTW5000DW1 Cc unit not washing or spinning out properly Found tub hub to be damaged needs tub hub Customer wants est only at this time
Brian M.
REFRIGERATOR KITCHENAID KFCS22EVMS00 Cc unit not cooling Found unit running but compressor is cold and not running Hooked up compressor tester compressor running Needs start device Replaced using back stock Frost pattern showed and temps dropped OP Test Ok Advised it may take 48 hours to cool ; used 1 WPW10197428 (START DEVICE 6579) from stock
Brian M.
WASHER WHIRLPOOL LSB6500PW0 Installed coupling Ran spin test OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
David R.
WASHER WHIRLPOOL WFW8400TW02 "Cc water leaking. Turned unit on normal wash. Looked at hoses, water valves, drain pump and hoses. All check good. No water leaking from when draining. Water accumulating at bottom of unit. Found crack in basket. Will need complete basket assembly. Gave estimate to customer. They do not want to go ahead. Do not order parts.; ordrng 1 WP8540357 (basket COMPLETE), used 1 1OVRSZ (oversized shipping) from stock"
Dan H.
WASHER MAYTAG MVWX655DW1 "Customer complaint of noise and unit is not spinning properly, ran manual test cycle for high speed spin, no unusual noises, unit spins, suspension is good, found unit leaning towards right hand side, leveled unit, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
David R.
DISHWASHER WHIRLPOOL WDT730PAHB0 "Cc certain cycles wouldn’t start sometimes. No error codes. Started normal wash, started but was blinking off and then coming back on like it was loosing power. Started different cycles or tried draining and same, would cut off, cut back on like power was being lost. Checked power coming into unit, good 120v. Checked wires to make sure wire nuts were not loose or wires were touching. Made sure no breaks or rips in cord, good. Power cord seemed bunched up at end. Put everything back together. Started multiple cycles. Power stayed on and unit was going through wash cycle. Put on sensor cycle, let run through and watched for 10 mins. Good. Op test ok."
Arthur V.
DISHWASHER KITCHENAID KDFE104HPS0 Found user interface error also unit starting over again if it sits. Ordering a control panel(user interface) and a control Please xparts Under 1 year ; ordrng 1 W11229587 (CONTROL PANEL ) and 1 W11305303 (cntrl-elec)
David R.
WASHER MAYTAG MVWB835DW4 "Had customer throw in a load before arriving. Got here customer has it on “PowerWash” 3 minutes was left. Cycled ended after its final spin. Clothes are not soaking wet, feels normal as they should. F0E3 overload, F9E2 pump drive system problem. Pressure hose is good, connected good, not pinched or kinked. Correct drain height. Tested drain in manual mode, all water drained out. Error code could be caused by excess detergent being put into unit. Ran a diagnostics test 51 and manual spin/agitate. Make sure load is put in properly. All components working. Gave customer instruct. Op test ok."
Dan H.
DISHWASHER MAYTAG MDB4949SDE2 "Installed new dispenser, op test good"
Corina B.
MICROWAVE WHIRLPOOL WMH53521HZ4 "Replaced the magnetron, capacitor, diode. Heated a cup of water. Optest ok."
Jason N.
WASHER MAYTAG MVWC200XW2 Installed suspension springs. Ran auto test and calibration. Op test good.
Dan H.
REFRIGERATOR KENMORE 106.7086299 "Customer complaint that unit is not making ice, ice maker would not cycle, ice maker is receiving 120vac , unit needs new ice maker, installed new ice maker , op test good ; used 1 4317943 (ICEMAKER) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found tabs broken on tower. Needs tower. Found bin cracked. Within 30 cosmetic warranty ; ordrng 1 W11040868 (duct-air) and 1 WPW10710203 (bin-cntlvr)
Dan H.
ICE MAKER KITCHENAID KUIA18PNLS5 "Installed new valve, op test good"
Corey L.
REFRIGERATOR MAYTAG MRT118FFFM01 "Installed parts listed, held to 29” vac for 10 min, added 3.7 oz r143a, let unit stabilize, low side at 0, good frost pattern forming, op test good, advised to allow 48 hrs for temps to settle"
David R.
WASHER WHIRLPOOL WTW8000DW5 Replaced parts. Ran diagnostics test 51/52. Good. Op test ok
Joe O.
WASHER MAYTAG MVWB835DW3 Cc: error codeFound drain hose shoved too far into the stand pipe. Found error code f6e3(communication error) f0e3(overload) f6e2(communication error). Needs control and uiCustomer does not want to repair at this time
Brian M.
DRYER MAYTAG MGD5630HW0 Cc of noise Found noise coming from left front corner Found service bulletin W11378591A for this issue there is a service kit to fix the noise and rubbing sound it adds seal to housing and tape to motor base Needs service kit ; ordrng 1 W11401018 (SEAL KIT )
Dan H.
DISHWASHER WHIRLPOOL DU850SWPS4 "Customer complaint that unit is leaking, confirmed, found vent clogged with gunk, customer cleaned, reinstalled, op test good , if problem should reoccur customer will need new inner door panel"
Joe O.
WASHER MAYTAG MVWX655DW2 Cc: putting holes in clothestook pics of clothing. Checked unit over. Could not find any burrs or placed for clothing to catch. Documented with whirlpool on service matters. Op test ok
Arthur V.
MICROWAVE WHIRLPOOL WMH31017HZ3 Found unit pulling 7.8 amps no heat. Needs mag tube and diode. ; ordrng 1 W10754299 (magnetron) and 1 W11256462 (diode)
Jeff M.
MICROWAVE KITCHENAID KEMC308KSS01 The unit was not working it was displaying door. I cycled the power for about 10 minutes unit tested good
Corey L.
WASHER WHIRLPOOL WTW8040DW4 "Customer complaint washer won’t start just clicks then shut off, ran diagnostics found f5e2 lid lock failure, tested lid lock, lid lock failed; ordrng 1 W10810403 (lid lock assy XXRETURN TO ACADEMYXX)"
Joe O.
DRYER SAMSUNG DV42H5000EW/A3 Cc: not startingFound motor just humming. Basket spins freely. Re started unit. Unit started spinning. Tested multiple times to ensure unit was not gonna fail. Unit continued to work. Op test ok
Arthur V.
WASHER MAYTAG MVWX655DW1 Replaced control. No good. Drain pump on all the time. Needs control. ; ordrng 1 W11116592 (cntrl-elec)
Joe O.
WASHER MAYTAG MVWB765FW3 Cc: not startingPowered unit on. Ui would not allow any selection. Entered diagnostics. Found error codes f5e1(lid switch fault). Ran auto test. Lid did not lock during auto test. Ran manual test. Unit hesitated during spin. Would not spin. Ran test for lid lock. Found voltage to lid lock out of range. ui still not allowing selections. Needs control and ui; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec)
Joe O.
RANGE WHIRLPOOL WFE775H0HW1 "Cc: handle extremely hot coming from vent trim, items on cooktop hot, vent trim getting discoloringCustomer states she was getting temps of 200 degrees coming from the vent on door. Advised customer the unit vents towards the cooktop surface so items on the cook top will get hot. Advised customer heat will escape from the vent in the door. Called whirlpool Techline spoke with Brian. He stated to make sure the vent is not blocked up which would affect the heat escaping from the rear vent and push it towards the door. He stated that temps can be upwards of 195 degrees. He also stated the discoloration could have been from the door being left open slightly. He stated the only thing he could see causing overheating would be a run away temp. Temped unit. found temps coming from vent trim at 146 degrees. Unit is averaging around 345-350. Did not find any blockages in the venting for the unit. Doors are sealing correctly. Unit functioning as designed. Op test ok"
Corina B.
WASHER WHIRLPOOL CAE2745FQ0 "Replaced the coin chute, relay and latch. Will go into diag. Optest ng. Called t/l Robert transferred me to commercial laundry. They are open between 8-5. Could not talk to anyone. Talked to BJ ordering interface.; ordrng 1 W10491734 (interface)"
Jason N.
DRYER MAYTAG MED6000XG0 "Cc unit making noise and now not dryingRan dryer test, unit belt idle pulley squealing. Unit needs idler pulley, unit is heating, but there is no air flow through the vent. Pulled front, found blower wheel separated from motor, threaded insert for blower wheel came out. Unit needs blower wheel.; ordrng 1 WPW10211915 (blower wheel5454), used 1 4392067 (DRYER REPAIR KIT), and 1 SHIPPING (shipping and handling) from stock"
Jason N.
WASHER WHIRLPOOL WFC7500VW2 Installed bellow door gasket. Ran wash test to fill tub. No leaks found. Op test good.
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Customer complaint freezer drawer is not shutting correct there is a noise, confirmed drawer not on channeled and is sagging, corrected drawer, op test good"
Gabriel P.
RANGE WHIRLPOOL WFG550S0HZ1 "Replace door hinge,opt test ok"