We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW2
Near Strongsville, OH 44149
Tim G.
Job Details: 08/31/2017
Complaint that the unit is not starting ( the door will lock and the do noting else). Checked errors and found a stored F1E2 MCU error multiple resets. Checked the motor circuit test and checked to see if basket moves freely and it dose. Found that the motor control is getting power but failing. Unit needs MCU. Quoted customer for repair, and they declinded due to cost. Job Cmpltd,
We serviced a
WRB322DMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44129
Jeff M
Job Details: 08/31/2017
The units temperature in the freezer is negative for temperature in the fridge is 70° I found evaporator fan not spinning it is receiving 120 V AC unit needs new evaporator fan; ordrng 1 W11024089 (EVAP MOTOR)
We serviced a
WRX735SDBM02 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/31/2017
, Settings were in celsius, converted to Fahrenheit, adjusted to recommended, advised customer to observe, changes could take 24 hours to take affect completely.; Job Cmpltd,
We serviced a
JEC0530ADB WHIRLPOOL
Model COOK TOP
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/31/2017
All burners are working except LF, not heating up at all, appears to be open, other burners got above 700F on high, needs LF burner; ordrng 1
We serviced a
NED4600YQ1 AMANA
Model DRYER
Near Geneva, OH 44041
Benjamin B.
Job Details: 08/31/2017
NED4600YQ1
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Solon, OH 44139
Robert A.
Job Details: 08/31/2017
, Found water dripping from disp, no ice, water was from ice melting, ff46, frz 38 deg, fans running, comp making a buzzing noise, comp very hot to the touch, lowside pressure at 5psi, let pressure equilize, 35psi, outlet correct, power and polarity, plugged unit back in, comp running, buzzing, called wptl cut off after 20min, called jr, said to replace compNo damage noticed to vynal floor; ordrng 1 W10903340 (COMP KIT), schdld next appmnt for 9/11 MON ! [***],
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near North Royalton, OH 44133
Chad P.
Job Details: 08/31/2017
Installed cap. Op test no good. Unit will now spin but only agitate clockwise. Motor checks good. Wiring checks good. Possible load failure on motor or faulty control. Needs both replaced. ; ordrng 1 W11116592 (CONTROL) and 1 WPW10006487 (MOTOR),
We serviced a
WRS526SIAH00 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44134
Chad P.
Job Details: 08/31/2017
Found both ff and fz doors closers are worn out causing doors to not seal correctly and develop frost in freezer. Needs upper and lower cams on both door replaced. Cust requests set install date. ; ordrng 1 W10876198 (CAM, CLOSER, FZ) and 1 WPW10257201 (CAM, FF) and 1 WPW10257204 (CAM) and 1 WPW10412762 (CAM, UPPER),
We serviced a
WMH53520AW1 WHIRLPOOL
Model MICROWAVE
Near Parma, OH 44134
Chad P.
Job Details: 08/31/2017
Found door cracking on bottom and interlocks failing. Door must be opened and closed several times for unit to work. Cust requests set install date. ; ordrng 1 W10450407 (harns-wire) and 1 W10472387 (door/mw, WHT),
We serviced a
WRF757SDEM01 WHIRLPOOL
Model REFRIGERATOR
Near Brook Park, OH 44142
Chad P.
Job Details: 08/31/2017
Installed harness and support. Defrosted evap. Op test ok. ; Job Cmpltd,
We serviced a
WRF560SEYM01 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland Heights, OH 44121
Chad P.
Job Details: 08/31/2017
Installed rails. Op test ok.
We serviced a
KDTE104DSS0 KITCHENAID
Model DISHWASHER
Near North Royalton, OH 44133
Jeff M
Job Details: 08/31/2017
The unit is not operating the unit itself is receiving 120 V AC the user interface is not lighting up needs a new user interface and main control the parts are covered under extended five year warranty; ordrng 1 W10854215 (CONTROL) and 1 WPW10537410 (UI),
We serviced a
KBSU487TSS0 KITCHENAID
Model GRILL
Near Avon, OH 44011
Paul H.
Job Details: 08/31/2017
Igniters are not lighting due to rotisserie and igniter transformers being swapped, unit is bricked in, contractor will correct that issue, one valve is not opening and needs replaced; ordrng 1 WPW10128764 (valve-
We serviced a
KRFC302ESS00 KITCHENAID
Model REFRIGERATOR
Near Chagrin Falls, OH 44022
Corina B
Job Details: 08/31/2017
Replaced the gasket. Steamed gasket out. Tight seal. Optest ok. ; Job Cmpltd,
We serviced a
NTW4516FW0 AMANA
Model WASHER
Near Conneaut, OH 44030
Benjamin B.
Job Details: 08/31/2017
Cust very unhappy ordering the control will be 7 visits cust wants another machine have cust number to whirlpool need to order comtrol not advancimg imto spom cam do it manually
We serviced a
KDFE304DBL0 KITCHENAID
Model DISHWASHER
Near Conneaut, OH 44030
Benjamin B.
Job Details: 08/31/2017
Found water not hot enough instrcuted cust to chamge detergent she may need a plumber to put tank under sink spoke with jr ; Job Cmpltd
We serviced a
RBD245PDB5 WHIRLPOOL
Model WALL OVEN
Near University Heights, OH 44118
Jeff M
Job Details: 08/31/2017
The uni tis not getting too temp I preheated the oven to 350° both upper and lower unit only got to 300° it is also set positive 30° I waited for the units to reach temperature for 25 minutes it was unable to do so. The unit needs to temperature sensors and the relay control board the control board is discontinued; ordrng 1 4452242 (microcomputer NA) and 2 WP4451665 (SENSOR)s,
We serviced a
KUDS30FXSS5 KITCHENAID
Model DISHWASHER
Near Mentor, OH 44060
Jeff M
Job Details: 08/31/2017
Installed new part unit op tested failed you're not still shuts down drains the water out. The sump motor is receiving power the sump windings are good the drain pump windings are good thermal sensor is good the heating element is good water sensor is good the controls of failed both ui and main control are needed. Customer will call report to see if they will cover the electronic since there a couple months outside the extended electronic warranty.; ordrng 1 W10479761 (cntrl-elec) and 1 WPW10481125 (UI),
We serviced a
WRT311FZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Broadview Heights, OH 44147
Jeff M
Job Details: 08/31/2017
The unit had a little bit of condensation by the air vent. The customer explained me she does a lot of cooking and she's in and out of the fridge all the time I told her as she's doing that she's letting moisture into the fridge and it collects at that air vent because it's the coldest point of the unit. Unit op tested good ; Job Cmpltd,
We serviced a
WOD93EC0AS04 WHIRLPOOL
Model WALL OVEN
Near Broadview Heights, OH 44147
Jeff M
Job Details: 08/31/2017
, I pre heated the oven too 350 unit op tested good customer was not allowing the oven to preheat long enuff ; Job Cmpltd,
We serviced a
NTW4605EW0 AMANA
Model WASHER
Near Cleveland, OH 44128
Jeff M
Job Details: 08/31/2017
The uni twas not locking i found the lock not working i installed new part unit op tested good ; used 1 W10838613 (LATCH) from stock, Job Cmpltd
We serviced a
MEDX655DW1 MAYTAG
Model DRYER
Near Mentor, OH 44060
Jeff M
Job Details: 08/31/2017
I found a pencil in the fan unit op tested good ; Job Cmpltd,
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 08/31/2017
Replaced fan and followed instructions provided with seal kit, should correct issue.; Job Cmpltd,
We serviced a
WDT780SAEM2 WHIRLPOOL
Model DISHWASHER
Near Avon Lake, OH 44012
Paul H.
Job Details: 08/31/2017
Not draining, checked pump and housing, removed a piec of glass from the housing, tested, draining fine now, op test ok.; Job Cmpltd
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Lorain, OH 44053
Paul H.
Job Details: 08/31/2017
Replaced fan blade and followed instructions in seal kit, should correct issue.; Job Cmpltd,
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Lorain, OH 44053
Paul H.
Job Details: 08/31/2017
Replaced cord, plugged and powered up, op test ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lakewood, OH 44107
Brian B
Job Details: 08/31/2017
Major frost buildup in freezer and ff section. Found when doors were switched, shims were not installed properly so ff door not closing. Removed and shimmed doors, used steamer to clear ice and form gaskets. Also, liner has gaps.. used adhesive from t/s to seal liner. Optest ok.; used 1 W10841140 (ADHESIVE) from stock, Job Cmpltd,
We serviced a
KDI17A KITCHENAID
Model DISHWASHER
Near Brooklyn, OH 44144
Dan H
Job Details: 08/31/2017
Customer complaint that soap dispenser is not opening, found unit does not start cycle, unit does not fill, wash, drain, or heat, found timer not advancing, timer recieving 120vac, unit needs new timer, parts are no longer available, unit cannot be repaired;
We serviced a
JP910B0K2BB GE
Model COOKTOP
Near Moreland Hills, OH 44022
Dan H
Job Details: 08/31/2017
Installed new right rear element, op test good ; Job Cmpltd,
We serviced a
MFI2269FRZ01 MAYTAG
Model REFRIGERATOR
Near Euclid, OH 44123
Dan H
Job Details: 08/31/2017
Customer complaint that unit is not cooling, fresh food section temperature at 84 degrees, freezer section temperature at 84 degrees, evaporator fan is running, condenser fan is running, compressor is not running, applied 120 vac from power supply box, compressor started, unit needs new start device, installed new start device, op test good, advised customer to allow 24 hours before restocking; used 1 8201786 (STARTER) from stock, Job Cmpltd,
We serviced a
WED75HEFW0 WHIRLPOOL
Model DRYER
Near Euclid, OH 44123
Dan H
Job Details: 08/31/2017
Customer complaint that unit is not starting, started normal dry cycle, unit started and heated, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd,
We serviced a
KSSO42QTX02 KITCHENAID
Model REFRIGERATOR
Near Lyndhurst, OH 44124
Dan H
Job Details: 08/31/2017
Customer complaint that unit is leaking from dispenser, found ice door not sealling, ice door motor is not working, unit needs new ice door motor, found service pointer for redesigned ice door motor and mounting bracket; ordrng 1 W10546285 (MOTOR),
We serviced a
KSSC42QMS01 WHIRLPOOL
Model REFRIGERATOR
Near Chagrin Falls, OH 44022
Corina B
Job Details: 08/31/2017
Replaced the i/m. Optest no good. Built in unit could not get access to the water valve. Will need 2 people to pull unit out. ; ordrng 1 WP2188786 (valve-inlt 9348),
We serviced a
MGDC300XW1 MAYTAG
Model DRYER
Near Gates Mills, OH 44040
Corina B
Job Details: 08/31/2017
Replaced the timer. Vacuumed unit out. Advised cust to replace the foil vent with a semi rigid or rigid vent. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
We serviced a
JENN-AIR REFRIGERATOR
Model JSD2695KES
Near Aurora, OH 44202
Robert A.
Job Details: 08/31/2017
Installed valve, turned on water, ran disp, good, installed grill; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
GX2FHDXVB04 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 08/31/2017
Replaced the light switch. Optest ok. ; Job Cmpltd
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Streetsboro, OH 44241
Robert A.
Job Details: 08/31/2017
, Complaint, not aways disping ice, tested unit, good, reset connections, good, checked parts none, tested unit several times, op test ok; Job Cmpltd,
We serviced a
FGHB2866PF0 FRIGIDAIRE
Model REFRIGERATOR
Near Chardon, OH 44024
Benjamin B.
Job Details: 08/31/2017
Wrong board ordered need to order main board; ordrng 1 242115283,
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Olmsted Falls, OH 44138
Tim G.
Job Details: 08/31/2017
Complaint that the bottom of the door sticks out further than the top does. Was able to align door and make it more flush. Customer also stated the door was hard to open and close. Applied a thin coat of vasoline and found better easier op. ; Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS0
Near North Olmsted, OH 44070
Tim G.
Job Details: 08/31/2017
Customers complaint is that when using the oven where the vent is located its discoloring the wall (turning it brown). Checked and found no service pointers and the unit working as designed. Tech checked the non illustrated optional parts for a deflector and didnt find anything. Tech also checked service pointers and again found nothing. Tech explained to the customer that per this unit the venting is correct. Tech gave customer the consumer line number for further assistance. ; Job Cmpltd, saved tckt [SdLink
We serviced a
KFGG500ESS0 KITCHENAID
Model RANGE
Near Roaming Shores, OH 44084
Benjamin B.
Job Details: 08/31/2017
Had cust set unit at 350 before i came. Found unit temps to be normal ; Job Cmpltd
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Berea, OH 44017
Tim G.
Job Details: 08/31/2017
Complaint of a squeeling sound when running. Checked unit and found unit to not make sound whe running. Found unit on no heat. Turned heat to high and found the unit to make the sound but went away. Let element cool down and found when power applied the coils on the element would sing causing the sound. Replaced the element, op test good. ; used 1 279838 (ELEMENT) from stock, Job Cmpltd,
We serviced a
KDFE104DSS4 KITCHENAID
Model DISHWASHER
Near Mentor, OH 44060
Benjamin B.
Job Details: 08/31/2017
Insalled rails op test ok; Job Cmpltd,
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Concord Township, OH 44077
Benjamin B.
Job Details: 08/31/2017
Found evap frosted up from prior vist cleared op test ok; Job Cmpltd
We serviced a
WFE515S0ES WHIRLPOOL
Model RANGE
Near Conneaut, OH 44030
Jeff M
Job Details: 08/31/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WRT1L1TZYB01 WHIRLPOOL
Model REFRIGERATOR
Near Conneaut, OH 44030
Jeff M
Job Details: 08/31/2017
Installed new part unit op tested good ; Job Cmpltd, saved tckt [SdLink\296382b.png] (via SDM)
We serviced a
WFW94HEXW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44118
Paul H.
Job Details: 08/31/2017
Found unit not giving ppowered rotations. Stored faults for mcu failure. Mcu not sending power to motor. Needs mcu replaced.
We serviced a
CVEX4100B20 JENNAIRE
Model COOKTOP
Near Cleveland, OH 44106
Chad P.
Job Details: 08/31/2017
Called marcone. Spoke with mike. Part number 7408P081-60 is the correct harness for the terminal. ; ordrng 1 7408P081-60 (rcptcl-elm)
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44122
Chad P.
Job Details: 08/31/2017
Defrosted evap and installed fan assy and support. Op test ok. ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Brimfield Township, OH 44240
Robert A.
Job Details: 08/31/2017
installed power cord, op test okOfr 2500001706; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Strongsville, OH 44149
Tim G.
Job Details: 08/31/2017
Complaint that the unit wont start and it just hums. Checked and found the drain pump on but not pumping the water. Removed all the water and pulled pump and found the impeller not moving. Replaced same, op test good. ; used 1 W10536347XXX (XXXPUMPXXXDONOTRESTOCK) from stock, Job Cmpltd
We serviced a
WHIRLPOOL DISHWASHER
Model KUDP01ILBL1
Near Solon, OH 44139
Tim G.
Job Details: 08/31/2017
Complaint that the door makes a loud sound when opening and closing. Checked and found the links at fault. Quoted customer for repair and replaced same, op test good. ; used 1 8194001 (LINK) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Lakewood, OH 44107
Brian B
Job Details: 08/31/2017
I/m auger not working.. found concave surface on left french door where it contacts switch. Installed shim from t/s. Tested ice and water. Now working. Optest ok..; Job Cmpltd
We serviced a
SAV515DEWW WHIRLPOOL
Model WASHER
Near LaGrange, OH 44050
Paul H.
Job Details: 08/31/2017
Ran 8 towels through a rinse and spin, water is not extracting properly, drain pump is functioning fine, issue is in the transmission, spoke with GS, submitting for all parts; ordrng 1 12002223 (hub & seal) and 1 207843 (lower seal kit trans) and 1 27001030 (MILK STOOL) and 1 27001039 (transmison) and 1 R0000014 (pad-brake) and 1 R9900474 (shoe-brake),
We serviced a
MVWB700VQ0 WHIRLPOOL
Model WASHER
Near Amherst, OH 44001
Paul H.
Job Details: 08/31/2017
Unit has a failed seal, bearings are worn from displaced oil, stator has signs of water damage, explained to customer that stator would have to be changed as well as bearings,
We serviced a
KITCHENAID KREFRIGERATOR
Model KBLC36FKS00
Near Auburn Township, OH 44023
Robert A.
Job Details: 08/31/2017
Found unit off, turned on, evap fan loud, comp not running, inverter receiving 120vac and 5vdc, tested comp w/test box, comp running, good heat on highside, needs inverter and fan motorWould like repair asap; ordrng 1 8201589 (EVAP FAN MOTOR143.60) and 1 W10629033 (INVERTER228.92), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 9/8 FRI ! [**],
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWS1
Near Rocky River, OH 44116
Brian B
Job Details: 08/31/2017
Found rear water conduit loose. Clipped in properly, ran diag and test cycle. Optest ok. Advised cust to run hot water in sink first, use a rinse aid in dispenser and clean filter. ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Strongsville, OH 44136
Tim G.
Job Details: 08/31/2017
Complaint that the unit makes a rattling sound when in spin. Filled unit and drained to check pump, op test good. Tested a high speed spin and found rattling. Removed rotor and found no drive shaft nut missing. Customer stated they had a bearing kit done in the last month. Found after removing the stator the bearing spacer fell out. Found the shaft not seated completely. Removed shaft and bearings and replaced with new kit, op test good. ; used 1 W10435302 (BEARING) from stock, Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model WTW5550XW3
Near Fairview Park, OH 44126
Brian B
Job Details: 08/31/2017
CC that machine not spinning good. Ran diag. Fault code for hot and cold water reversed. Corrected hoses. Fault code for basket speed fault and motor not reaching rpm. Cleared codes. Checked lower components. Look good. Ran a calibration and auto test. Fault code came back. Replaced shifter from t/s. Ran test cycle. Optest ok.; used 1 WPW10006355 (ACTUATOR 5713) from stock, Job Cmpltd,
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM7
Near Strongsville, OH 44136
Tim G.
Job Details: 08/31/2017
Complaint is that the unit leaks from the front left of the unit. Found the fz floor covered in ice caused by unit not draining when in defrost. Found the 2nd gen duck bill for the drain. Replaced with updated kit, cleared ice and drain, op test good. ; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDBH949AWW1
Near Brecksville, OH 44141
Tim G.
Job Details: 08/31/2017
Complaint that the unit will not start. Checked unit and found the clean light flashing and the control locked. Unlocked the control and entered service mode. Found that the clean light blinking 7 times indicates a heating issue with the unit. Checked the heater circuit and found everything ok. Advosed the customer to run the water at the sink before starting the unit to make sure hot water enters the unit.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model KAWE577BWH1
Near South Russell, OH 44022
Robert A.
Job Details: 08/31/2017
Found tub ring not on correctly, 30deg off, see pic, corrected, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Chardon, OH 44024
Robert A.
Job Details: 08/31/2017
Found ff evap drain, frozen, cleared ice, op test ok; Job Cmpltd,
Near Mentor, OH 44060
Benjamin B.
Job Details: 08/31/2017
Replacing rails on dishwasher KDFE104DSS4
Near Brecksville, OH 44141
Tim G.
Job Details: 08/31/2017
MAYTAG DISHWASHER Complaint that the unit will not start. Checked unit and found the clean light flashing and the control locked. Unlocked the control and entered service mode. Found that the clean light blinking 7 times indicates a heating issue with the unit. Checked the
Near Concord Township, OH 44077
Benjamin B.
Job Details: 08/31/2017
Frost on back wall of freezer KRFF507ESS01
Near Concord Township, OH 44077
Benjamin B.
Job Details: 08/30/2017
Whirlpool washer error codes WFW87HEDW1
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Chagrin Falls, OH 44022
Robert A.
Job Details: 08/30/2017
nstalled relay bd, set bake, watched burner cycle, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS
Near Solon, OH 44139
Robert A.
Job Details: 08/30/2017
Complaint that the unit is working intermittenly. Checked and found the door switches to be at fault. Replaced all, op teat good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
We serviced a
MED5100DW1 MAYTAG
Model DRYER
Near Garfield Heights, OH 44105
Chad P.
Job Details: 08/30/2017
Installed parts listed. Op test ok. ; Job Cmpltd,
We serviced a
ED2JHGXRQ02 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Chad P.
Job Details: 08/30/2017
Found vill valve leaking. Replaced and cleared ice from fill tube. ; used 1 W10408179 (VALVE-INLET) from stock,
We serviced a
ABB1921DEW4 AMANA
Model REFRIGERATOR
Near Conneaut, OH 44030
Jeff M
Job Details: 08/30/2017
The unit was not pluged in. I was not able to accurately determine what is wrong with the fridge but if I were to guess the evaporator most likely has a hole and the freon leaked out. But I cannot say that for sure. The compressor is drawing over an amp there's no heat transfer also did not see the frost pattern forming on the evaporator. I recommended to customer to leave the unit plugged in for 24 hours and then have us come out and look.;
We serviced a
KFIL27CXMS3 KITCHENAID
Model REFRIGERATOR
Near Dorset, OH 44032
Jeff M
Job Details: 08/30/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
ASI2275FRS00 AMANA
Model REFRIGERATOR
Near Lorain, OH 44052
Paul H.
Job Details: 08/30/2017
Customer stated that filter status light was red, they weren't getting good ice production, husband reset indicater, now the bin is full, also that the ice has a flavor that isn't great, do not see any issues, ice cubes are full sized and proper shape, advised customer that filter is probably faulty, since unit is so new she is going to discuss with Whirlpool; Job Cmpltd,
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Cleveland, OH 44139
Tim G.
Job Details: 08/30/2017
Customer is experiencing a high pitch sound coming from the dispenser UI. Customer states that this is the 5th unit have have gotten like this between kitchenaid and Jennair. The sound goes away if the engery saver is selected and when the door is open. Checked the units outlet and found correct and grounded and dedicated to the unit. Tried connecting to another outlet and found the same result. Called and spoke to Dustin at techline sr# 7719949243 who stated that if the customer has had a few different units and has changed parts in the other unit then changing any part in this unit would do no different. Per tech line the issue in the incoming line voltage noise causing the issue. Tech did check at another outlet and found the same result. Dustin stated that for the cabinet damage the customer is to refer to the customer service team for the their damage policy and being non repairable. ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Solon, OH 44139
Robert A.
Job Details: 08/30/2017
Complaint, not spinning out clothes, ran diagnostics, long drain, found drain hose too far in stack, sitting in 3" of water, corrected, ran unit, good, op test okNote use 1-2 tablespoons of soap max; Job Cmpltd
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Rocky River, OH 44116
Brian B
Job Details: 08/30/2017
CC of squealing noise. Adjusted front legs so door closes properly. Elevated drain hose under sink. Ran test cycle. All sounds are normal. May have been something in wash pump, but it has cleared. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW01
Near Westlake, OH 44145
Brian B
Job Details: 08/30/2017
Checked temps. 2 frz, 39 ff, temps good. CC that i/m not working. Found motor running but rake not turning. Will need new i/m. Also, ff door cams worn down. Replaced i/m from t/s and door cams from surplus stock. ; used 1 4317943 (ICEMAKER 12359), and 1 4318165 (DOOR CAM 1582) from stock, Cllctd $387.03 CC Ref # 816429200, Job Cmpltd,
We serviced a
JENN-AIR COOK TOP
Model JED3430WS01
Near Westlake, OH 44145
Brian B
Job Details: 08/30/2017
Removed cooktop and blower assembly. Replaced listed parts.. reinstalled unit. Tested all burners.. optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Maple Heights, OH 44137
Tim G.
Job Details: 08/30/2017
Customers complaint is that she still believes that oil is coming from the gearcase because a sears tech told her that. Checked unit for errors and found a F5E1 lid open fault. Customer stated that this happens on every cycle that is set for warm water and med-ex light soil level. Customer states that if she uses the bulky cycle with a warm water and heavy soil level the clothing is fine. Checked under unit for oil and found none. Removed the agitator and found clear. Filled unit and agitated to look for oil spots and found water clear. Advised the customer that using too much detergent can cause spots on the clothing resembling oil. Advised the customer to use no more than two tablespoons of detergent. Tech is not able to locate or duplicate any type of oil substance. Customer is not using a HE detergent and tech advised the customer that they need to due to the different concentration. ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Maple Heights, OH 44137
Tim G.
Job Details: 08/30/2017
, Customers complaint is that the unit is shutting itself down during the cycle and when selecting the cycle. Tested the unit and confirmed the complaint. Checked the diagnostics and found no stored errors checked all connections and found good. Unplugged unit and tried to reset, op test ng unit acting as if the power key is shorting. Called and spoke to Kurt at techline sr#7719947312 who stated that due to no errors and that the unit is on a GFI outlet and not dedicated to just the washer the customer is to get a electrician to run a dedicated 120vac 15amp regular outlet. Kurt then stated that if they still have the same issue then they will consider a control board. Customer doesnt have a second outlet in the basement to test unit. Per whirlpool techline the issue is home electrical. ; Job Cmpltd,
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS00
Near Independence, OH 44131
Tim G.
Job Details: 08/30/2017
Complaint that the unit is not cooling in the ff section but the fz is ok. Checked unit and found the evap fan not running and thick frost on the evap cover. Placed unit into service diagnostics and found the unit to pull 4 amps when defrost is selected. Pulled evap cover and found only the top part to have frost stopping the fan. Replaced the evap thermistor with updated plastic one and steamed the evap clear of frost, op test good. Advised the customer to give the unit 12-24 hrs for full cooling. ; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd, s
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Seven Hills, OH 44131
Tim G.
Job Details: 08/30/2017
Installed new door panel, op test good. ; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXPA3
Near Independence, OH 44131
Tim G.
Job Details: 08/30/2017
ustomer compliant is that the units pro dry led doesnt turn on and the lower dish rack wheels keep falling off. Checked unit and ran a UI led test and found the pro dry led not turning on. Checked the lower rack and found the wheels not snapping into place. Unit will need a new UI and lower rack wheel asm. Customer would like the same 10-1 time frame but was advised that we could not promise the time frames but that we would do our best to accommodate.; ordrng 4 W10195416V (wheel)s and 1 WPW10481151 (panel-cntl), schdld next appmnt for 9/7 THU 10-1,
We serviced a
AMANA REFRIGERATOR
Model ARB2557CSR
Near Solon, OH 44139
Robert A.
Job Details: 08/30/2017
, Found oil by drier, removed drier, found line in cabinet cracked flush with cabinet above drier, called wptl dave, said not repairable,job compltd
We serviced a
WHIRLPOOL COOKTOP
Model GGE388LXS04
Near Streetsboro, OH 44241
Robert A.
Job Details: 08/30/2017
Found keys not responding correctly, needs switch panel and controlComplaint left front burner not working correct, element good, switch not sending power, needs switch lf; ordrng 1 WPW10321793 (PANEL SWITCH) and 1 WPW10365417 (CONTROL) and 1 WPW10441696 (SWITCH LF), schdld next appmnt for 9/7 THU ! [**],
We serviced a
MAYTAG DRYER
Model MGDB880BW0
Near Streetsboro, OH 44241
Robert A.
Job Details: 08/30/2017
Found clasp broken, replaced, op test ok; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Streetsboro, OH 44241
Robert A.
Job Details: 08/30/2017
Checked over unit, tightened rotor, Ran drain and spin, no odd noises, op test ok; Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18L4JWP
Near Mantua Township, OH 44255
Robert A.
Job Details: 08/30/2017
nstalled railes, op test ok; Job Cmpltd,
We serviced a
KRFC704FPS00 KITCHENAID
Model REFRIGERATOR
Near Highland Heights, OH 44143
Corina B
Job Details: 08/30/2017
We serviced a
WRB322DMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Lyndhurst, OH 44124
Corina B
Job Details: 08/30/2017
CC that the ff is not cooling. Ff 63 and the fz 2. Removed the fz evap cover frosted. Removed the jazz board found the connector was not plugged in and one of the pins was bent. Straighten the pin out and plugged the molex plug back in. Optest ok. ; Job Cmpltd
We serviced a
WMH31017AW4 WHIRLPOOL
Model MICROWAVE
Near Cleveland Heights, OH 44118
Corina B
Job Details: 08/30/2017
CC that there is no power to the unit. Checked the outlet, no power to the outlet. Checked the fuse box and the breaker was turned off, turned breaker back heated a glass of water, heated. Optest ok. ; Job Cmpltd
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Olmsted Falls, OH 44138
Dan H
Job Details: 08/30/2017
Customer complaint of loud noise, ran manual test cycle for high speed spin, heavy agitate, drain pump, opened valves, no unusual noises heard, unit is operating as designed ; Job Cmpltd
We serviced a
WRX735SDBM04 WHIRLPOOL
Model REFRIGERATOR
Near Berea, OH 44017
Dan H
Job Details: 08/30/2017
Customer complaint that measured fill is not working properly and water dispense slowly, found water filter clogged, used bypass cap, water flow good, measured fill working, customer needs to replace water filter, unit is operating as designed ; Job Cmpltd
We serviced a
WED6400SW0 WHIRLPOOL
Model DRYER
Near North Royalton, OH 44133
Dan H
Job Details: 08/30/2017
Customer complaint of loud noise, started timed dry cycle, no unusual noises heard, rollers look good, idler pulley in good condition, unable to duplicate the problem, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
WRF560SMYW05 WHIRLPOOL
Model REFRIGERATOR
Near Sheffield Lake, OH 44054
Paul H.
Job Details: 08/30/2017
Disconnected IM, op test ok.; Job Cmpltd,
We serviced a
WRF535SWBM00 WHIRLPOOL
Model REFRIGERATOR
Near LaGrange, OH 44050
Paul H.
Job Details: 08/30/2017
Removed excess ice, replaced FC door, good seal now.; Job Cmpltd
We serviced a
MMV1174FZ0 MAYTAG
Model MICROWAVE
Near Cleveland, OH 44139
Chad P.
Job Details: 08/30/2017
Installed door. Op test ok. ; Job Cmpltd,
We serviced a
MGD7000AW1 MAYTAG
Model DRYER
Near Seven Hills, OH 44131
Chad P.
Job Details: 08/30/2017
Found operations normal. Clean lint screen light comes on evey time. It turns off when dryer is started. Advised the unit does not know if the lint screen has been removed and cleaned. Advised to press and hold start button to start unit. Tap to pause. Op test ok. ; Job Cmpltd
We serviced a
IBMS1455DS00 IKEA
Model MICROWAVE
Near North Royalton, OH 44133
Chad P.
Job Details: 08/30/2017
Installed parts listed. Op test ok. ; Job Cmpltd,