We serviced a
WRT311FZDB00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44149
Chad P.
Job Details: 08/30/2017
Found comp and condenser making a high pitched noise. Added insulation on condenser and comp. op test ok. ; Job Cmpltd
We serviced a
KRFF707ESS01 KITCHENAID
Model REFRIGERATOR
Near Olmsted Township, OH 44138
Chad P.
Job Details: 08/30/2017
Found thermistor failed and ice built up into fan. Needs fan and thermistor harness replaced. No cool. Please place on cancelation list. ; ordrng 1 W11033168 (HARNESS ASSY) and 1 WPW10389152 (FAN SUPPORT),
We serviced a
WRS325FDAD02 WHIRLPOOL
Model REFRIGERATOR
Near North Madison, OH 44057
Jeff M
Job Details: 08/30/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
WDF560SAFM0 WHIRLPOOL
Model DISHWASHER
Near North Perry, OH 44081
Jeff M
Job Details: 08/30/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
GHW9150PW1 whirlpool
Model washer
Near Shaker Heights, OH 44122
Corina B
Job Details: 08/30/2017
CC that it starts to run then flashes f. Started a cycle filled the flashes f11 Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. Checked the motor 6 ohms. Will need a new control. Cust does not want to repair
We serviced a
MEDB835DW3 MAYTAG
Model DRYER
Near Concord Township, OH 44077
Jeff M
Job Details: 08/30/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MVWC400XW3 MAYTAG
Model WASHER
Near Cleveland, OH 44135
Dan H
Job Details: 08/30/2017
Customer complaint that unit is not spinning or draining, ran diagnostics found f7e1(basket speed fault) and f0e5(off balance) error codes, ran manual test cycle for heavy agitate and high speed spin, unit would not spin or agitate, motor just hums, shifter tests good, unit needs new control, motor, and run capacitor; ordrng 1 W10480274 (CNTRL) and 1 W10804664 (CAP) and 1 WPW10363173 (MOTOR), schdld next appmnt for 9/7 THU
We serviced a
WED9150WW1 WHIRLPOOL
Model DRYER
Near Painesville, OH 44077
Jeff M
Job Details: 08/30/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WRX735SDBM00 WHIRLPOOL
Model REFRIGERATOR
Near Brooklyn, OH 44144
Dan H
Job Details: 08/30/2017
Installed new control, op test good, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; Job Cmpltd
We serviced a
KMHS120ESS0 KITCHENAID
Model MICROWAVE
Near Avon Lake, OH 44012
Paul H.
Job Details: 08/30/2017
Replaced interlocks, light on when door opened and off when shut, heated a mug of water, op test ok.; Job Cmpltd,
We serviced a
WFW9151YW00 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44114
Dan H
Job Details: 08/30/2017
Customer complaint that unit is not draining, found a bobbie pin lodged in drain pump impellar, removed, unit drains, op test good ; Job Cmpltd
We serviced a
KFIS29BBWH02 KITCHENAID
Model REFRIGERATOR
Near North Olmsted, OH 44070
Paul H.
Job Details: 08/30/2017
Replaced control, UI, and power board, ran a forced defrost, op test ok.
We serviced a
MHW5500FW0 WHIRLPOOL
Model WASHER
Near Westlake, OH 44145
Paul H.
Job Details: 08/30/2017
Ran an entire normal cycle, no leaks found, unable to reproduce issue.; Job Cmpltd,
Near Painesville Township, OH 44077
Benjamin B.
Job Details: 08/30/2017
Washer not filling MDB4949SDH3
We serviced a
WDF320PADS2 WHIRLPOOL
Model DISHWASHER
Near Strongsville, OH 44149
Chad P.
Job Details: 08/30/2017
Found unit is no longer spraying water. Found 122 at wash motor. Needs sump assy replaced. ; ordrng 1 W10837026 (SUMP)
We serviced a
WRX735SDBM04 WHIRLPOOL
Model REFRIGERATOR
Near Geneva Township, OH 44041
Jeff M
Job Details: 08/30/2017
We serviced a
KGRA806PSS00 KITCHENAID
Model RANGE
Near Westlake, OH 44145
Paul H.
Job Details: 08/30/2017
This is a comm error, F6E4, per tech sheet check connections between main board and UI board, good replace main board, if problem persists, replace UI board, saving trip and ordering both, harness ohms good but if issue is intermittent break in wire and due to safety issue, would rather go ahead and change wires too; ordrng 1 9756554 (harns-wire) and 1 WP9761594 (cntrl-elec) and 1 WP9762810 (cntrl-elec),
We serviced a
MVWB835DW1 MAYTAG
Model WASHER
Near LaGrange, OH 44050
Paul H.
Job Details: 08/30/2017
Replaced main control, customer had already installed dispenser, ran test 51, op test ok.; Job Cmpltd,
We serviced a
GE B/IN REFRIGERATOR
Model ZIRS36NMALH
Near Middlefield, OH 44062
Robert A.
Job Details: 08/30/2017
Found evap only frosted on cap tube, tapped system, running at 5"vac, low on charge, needs comp, drier and evap, replaced comp, evap and drier, pulled 28"vac w/pump, watched, good, charged 10.4 oz r134a, unit cooling, pressures good, op test ok; used 1 L14000143 (CHARGING TUBE), 1 SHIPPING (SHIPPING AND HANDLING), 2 W10890075 (COUPLER), 1 W10890099 (COUPLER), 1 W10890121 (COUPLING), and 1 W10891056 (COUPLER) from stock, , Job Cmpltd,
We serviced a
KBLS36MHX01 WHIRLPOOL
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 08/30/2017
RC is way above temp, unit is not defrosting, issue is an open bi-metal, however, defrost timer is very worn, needs replaced as well, ; ordrng 1 W10822278
We serviced a
WRF736SDAF10 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/30/2017
Defrosted freezer, replaced harness and control board set, installed toe panel, op test ok.; Job Cmpltd,
We serviced a
790.71402700 KENMORE
Model RANGE
Near Madison, OH 44057
Jeff M
Job Details: 08/30/2017
The unit was not igniting i found the ignitor failing installed the ts part unit op tested good ; used 1 12400035 (IGNITOR) from stock
We serviced a
MAYTAG DRYER
Model MEDC555DW2
Near Solon, OH 44139
Tim G.
Job Details: 08/30/2017
Customers complaint is that when the unit is in the unit is in cool down it makes a lot of vibration. Checked unit and and found the motor mount loose. Tightened and sound now gone. Unit op now back to normal. ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Westlake, OH 44145
Brian B
Job Details: 08/30/2017
Replaced listed parts. Installed dryer back onto washer. Ran test cycle. Optest ok. Brought back core for return..; Job Cmpltd,
We serviced a
MGD3500FW0 MAYTAG
Model DRYER
Near WARRENSVL HTS, OH 44122
Corina B
Job Details: 08/30/2017
CC that is a rattling noise. Removed front panel checked the blower wheel, good. Found the bottom of the unit is rattling when it heats up. Leveled the front legs. Optest ok. Found the semi rigid vent is smashed. Advised cust to replace the vent, pic sent. ; Job Cmpltd
We serviced a
MVWC425BW0 MAYTAG
Model WASHER
Near Cleveland, OH 44104
Dan H
Job Details: 08/30/2017
Customer complaint that unit does not advance to wash cycle, ran diagnostics found f7e1( basket speed fault) and f7e7( motor unable to reach target rpm) error codes, found pulley bolt loose and belt had fallen off pulley, no damage to belt, pulley, or cam, reinstalled pulley and belt, op test good ; Job Cmpltd
We serviced a
LFBD2409LW0B FRIGIDAIRE
Model DISHWASHER
Near Cleveland, OH 44104
Dan H
Job Details: 08/30/2017
Customer complaint that unit is leaking, started normal wash cycle, found unit leaking passed door seals, unit needs new door seal and bottom door seal; ordrng 1 154827601 (DOOR SEAL ) and 1 809006501 (BOTTOM SEAL), schdld next appmnt for 9/7 THU
Near Ashtabula Township, OH 44004
Benjamin B.
Job Details: 08/30/2017
Near Aurora, OH 44202
Tim G.
Job Details: 08/30/2017
WHIRLPOOL REFRIGERATOR Complaint that the ff door has markings and scratches. Checked door and found what appeared to be scratches. Customer has bar keepers friend Cleaner and polish. Tried cleaning the areas and found the markings to be deep scratches. Unit needs door. Advised
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM00
Near Cleveland, OH 44109
Brian B
Job Details: 08/30/2017
Updated purchase date. Sent pics. I/m not making ice. Found fill tube and cup frozen. Removed i/m and used steamer to clear ice. I/m cycled and filled. Shut off valve in basement is needle saddle valve and water line is plastic. Must use an inline shut off valve to supply more pressure to machine. Also, plastic waterline is a flood hazard. Should use copper or braided flexline. ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model MDB6709AWW1
Near Kent, OH 44240
Tim G.
Job Details: 08/30/2017
Complaint that the door handle is missing and that the unit will not start up. Checked and found the wrong part ordered and the UI not responding. Found power to board and the ui shorted. Called and spoke to Keesha at techline sr# 7719939854 per Techline need to replace the UI using the code S525453 that covers parts. ; ordrng 1 W10811153 (panel-cntl),
We serviced a
WRF736SDAM WHIRLPOOL
Model REFRIGERATOR
Near Willoughby Hills, OH 44092
Corina B
Job Details: 08/30/2017
Pre-id the parts, per BB. Service Pointer #: W10772228D Special Project S15331: to replace the main control and the dispenser control Called BB to order parts. ; ordrng 1 W10846151 (rail-mulln) and 1 W10864261 (CONTROL) and 1 W10865869 (cntrl-elec), schdld next appmnt for 9/8 FRI
We serviced a
WTW4616FW0 WHIRLPOOL
Model WASHER
Near Euclid, OH 44123
Corina B
Job Details: 08/30/2017
Replaced the part listed. Ran a calibratiom. Cust has the unit on a GFI outlet. Advised cust to use a non GFI outlet. Optest ok. ; Job Cmpltd
We serviced a
KUDS35FXWH5 KITCHENAID
Model DISHWASHER
Near Mayfield Heights, OH 44124
Corina B
Job Details: 08/30/2017
CC that the top rack wheels are falling off and the unit turns on then off. Found a service pointer W10756177B to replace the racks. S23010 Parts and labor are covered. Ran diag 4-3 wash motor not running, 10-1- Dispen- ser Electrical Problem, 6-6- Cool Water, 3-3- Failed Calibra- tion. Removed front panel ohmed out the light blue wires 7.3 ohms,checked for voltage at control 120volt. Will need a new sump and top racks from t/s. Ran calibration. Optest ok. ; used 1 W10712394 (ADJUSTER (SET OF 2)), and 1 WPW10780877XXX (XXXPUMPXXXDONOTRESTOCK) 1, Job Cmpltd
We serviced a
KSSS42QHX00 KITCHENAID
Model REFRIGERATOR
Near Bentleyville, OH 44022
Dan H
Job Details: 08/30/2017
Customer complaint of water accumulating in evaporator drain pan, found condensation forming by insulation port on bottom of unit(see pic), insulation inside port is soaked, no hole found in liner, no water leaking from water system, put unit in defrost, unit defrosted water ran through drain tube into pan, unable to repair condensation forming at port, condensation is likely cause by degradation of insulation due to age of unit, insulation cannot be repaired
We serviced a
AMV2307PFS0 AMANA
Model MICROWAVE
Near WARRENSVL HTS, OH 44122
Corina B
Job Details: 08/29/2017
Ohmed out thermistor, less then 1ohm after the unit has been on. Replaced the door cams from t/s. Will need a new main control. Called BB to order part. ; ordrng 1 W10849846 (MAIN CONTROL), used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, schdld next appmnt for 9/7 THU
We serviced a
WRT311FZDW01 WHIRLPOOL
Model REFRIGERATOR
Near Bedford, OH 44146
Dan H
Job Details: 08/29/2017
Customer complaint of loud noise, evaporator fan is running, condenser fan and compressor are running, no unusual noises heard, sound customer is hearing is compressor running, compressor sounds normal, unit is operating as designed ; Job Cmpltd
We serviced a
MVWB835DW0 MAYTAG
Model WASHER
Near Warrensville Heights, OH 44128
Dan H
Job Details: 08/29/2017
Customer complaint that unit stopped mid cycle and displayed f5 error code, ran diagnostics found f5e3(lid lock will not unlock) error code, unit needs new main control per tech sheet test for error code shown; ordrng 1 W10812420 (CNTRL), schdld next appmnt for 9/7 THU
We serviced a
MAYTAG RANGE
Model MGR6600FZ0
Near Cleveland, OH 44109
Tim G.
Job Details: 08/29/2017
Replaced control sent to customer. Set oven to 350. Oven heated and stabilized at correct temp.mdisplay did not dim out. Optest ok.; Job Cmpltd,
We serviced a
KUDS30IXWH9 KITCHENAID
Model DISHWASHER
Near Beachwood, OH 44122
Dan H
Job Details: 08/29/2017
Customer complaint that unit caught fire, confirmed, control caught fire, unit needs new control, user interface(wht), wire harness, door handle(wht), and latch mechanism; ordrng 1 W10619006 (LATCH) and 1 W10871221 (HARNESS) and 1 W11035586 (CNTRL ) and 1 WPW10195833 (HANDLE) and 1 WPW10500173 (user interface ), schdld next appmnt for 9/7 THU
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Kent, OH 44240
Tim G.
Job Details: 08/29/2017
nstalled new element, op test good. Tech also tightened handle.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
WTW8000DW0 WHIRLPOOL
Model WASHER
Near Bedford, OH 44146
Chad P.
Job Details: 08/29/2017
Installed console. Calibrated. Op test ok. ; Job Cmpltd,
We serviced a
WRS322FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details: 08/29/2017
FOund auger motor seized. Power checks good. Needs motor and coupling replaced. ; ordrng 1 WPW10169511 (COUPLING) and 1 WPW10317991 (MOTOR)
We serviced a
DG612 MAYTAG
Model DRYER
Near Brecksville, OH 44141
Chad P.
Job Details: 08/29/2017
Installed blower. Op test ok.
We serviced a
MVWB300WQ2 MAYTAG
Model WASHER
Near Madison Township, OH 44057
Jeff M
Job Details: 08/29/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Kent, OH 44240
Tim G.
Job Details: 08/29/2017
Complaint that the units fz is working but the ff is not not. Checked and found the temps in the ff with in the 50s and the fz at 0. Checked unit and found the ff evap has frost on it. Checked service matters and found service pointer W11033419 stating that if the doors are found sealing ok the units ff evap cover and HV board needs replaced to correct the issue. Ordering both; ordrng 1 W10889841 (COVER) and 1 W11169503 (HV BOARD), schdld next appmnt for 9/5 TUE !,
We serviced a
KITCHENAID COOKTOP ELE
Model KICU569XBL00
Near Aurora, OH 44202
Tim G.
Job Details: 08/29/2017
Complaint that a brand new pan caused a scorched marking on the rf burner, the unit makes a humming sound on and off when cooking, and that the unit was displaying errors. Tech not able to duplicae the error and advosed the customer that humming sound is normal (coils being energized). Tech tried to clean the top and found that whatever was on the glass causing the markings was not coming off. Unit needs top. According to the customer he spoke to GV and stated that bloom brothers was contacting us with a updated install date showing the unit was installed a few weeks ago. ; ordrng 1 WPW10396829 (cooktop), schdld next appmnt for 9/5 TUE
We serviced a
KSDB900ESS0 KITCHENAID
Model RANGE
Near Avon Lake, OH 44012
Paul H.
Job Details: 08/29/2017
Replaced blower, tried preheating, f8e0, went into diagnostics, cleared log, reset control and tried again, had ensured that everything was lined up right with no obstructions, connections were secure and proper, hoping issue was only due to log not being cleared, problem persists, everything checks good, reordering fan assembly, seem to have received a bad part, ordering control as well, covered by entitlement; ordrng 1 W10816365 (cntrl-elec) and 1 W11107275 (BLOWER),
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS2
Near Aurora, OH 44202
Tim G.
Job Details: 08/29/2017
Complaint that the units light is not working. Checled units bulb and found open. Unit needs bulb. Sending customer a bulb as a one time courtesy. No return visit needed customer to install.; ordrng 1 8206232A (lamp 40 watt),
Near Mentor, OH 44060
Benjamin B.
Job Details: 08/29/2017
Whirlpool dishwasher leaking WDT780SAEM1
We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS4
Near Aurora, OH 44202
Tim G.
Job Details: 08/29/2017
Complaint that the units buttons for the fan ans light are pushed in and not secured as they should be. Found the button asm broken and needing replaced. ; ordrng 1 W10143982 (button), O-emld tckt [SdLink\296349a.png],
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Deerfield Township, OH 44411
Tim G.
Job Details: 08/29/2017
Complaint that the unit will not make ice. Checked and found the ice maker cycling but not filling. Replaced the ice maker, op test good. ; used 1 W10884390 (ICE MAKER ASSY) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL COOKTOP ELE
Model CVE3400W
Near Solon, OH 44139
Tim G.
Job Details: 08/29/2017
Complaint that when the unit os not in use the unit makes a "popping Complaint that when the unit os not in use the unit makes a "popping" sound. Checled unit over and found the unit no making any abnormal sounds. Tested fan and burners and found no sound. Checked the outside venting for the down draft and found the exhaust hood door loose causing the sound when the wind blows. Tech is not able to 100% duplicate issue. ; Job Cmpltd, ing" sound. Checked unit over and found the unit no making any abnormal sounds. Tested fan and burners and found no sound. Checked the outside venting for the down draft and found the exhaust hood door loose causing the sound when the wind blows. Tech is not able to 100% duplicate issue. ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model KAWE577BWH1
Near South Russell, OH 44022
Tim G.
Job Details: 08/29/2017
Installed new gearcase, clutch, and suspension pads. Tech also found the motor coupling torn, and the drain pump the cause of the leak. Replaced both as well, op test good. ; used 1 285753AXXX (XXXCOUPLINGXXXDONOTRESTOCK), and 1 3363394 ([Alt for WP3363394) from stock, Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGH2631PF4A
Near Mantua, OH 44255
Tim G.
Job Details: 08/29/2017
Complaint that the unit started having cooling issues (to cold in the fz, not cold enough in the ff) after several power outages. Checked temps when arrived and found the ff between 34-36 degs and the fz between -2/0 degs. Customer stated that the units temps came back to normal and has remained normal for the last few days. Ran unit through diagnostics and reset controls. Customer to watch and was advised that if they shold loose power for a short period of time they should unplug the unit for about 10mins and then plug unit back in. ; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Garrettsville, OH 44231
Tim G.
Job Details: 08/29/2017
nstalled new keypad and control, op test good. Set unit to factory settings. ; Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Strongsville, OH 44136
Tim G.
Job Details: 08/29/2017
Installed new sump asm, op test good. Advised the customer that a new sump will not correct a odor issue. Instructed the customer to run a couple of clean cycles using affresh or finish. Advosed the customer to keep the door cracked when not in use so fresh air can move in and out. ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Fairview Park, OH 44126
Brian B
Job Details: 08/29/2017
Updated pop. Sent pic. Found right foot had dropped in behind finished floor. This caused body to torque, causing leak on left side. Used shims under feet and new counter brackets from surplus stock to fasten machine securely to counter. Ran test cycle. Optest ok.; used 2 WP8269145 (COUNTER BRACKET) from stock, Job Cmpltd
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS01
Near Shaker Heights, OH 44120
Robert A.
Job Details: 08/29/2017
Replaced and tested ice rm fan, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Rocky River, OH 44116
Brian B
Job Details: 08/29/2017
CC that dryer is not heating. Installed cord and ran dryer. Tested all 3 heat settings. Dryer is heating normally. Timer is advancing on timed and auto cycles. Lint on back of filter may indicate that there was a vent issue at customer home. No air flow. Dryer working properly. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW9550WL00
Near Rocky River, OH 44116
Brian B
Job Details: 08/29/2017
Ran machine. Found dispenser leaking and main bearings making loud knocking noise when spinning. Would need inner and outer tubs and dispenser. Cust does not want to repair. Paid sc. do not order parts.; , Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WED9550WL1
Near Rocky River, OH 44116
Brian B
Job Details: 08/29/2017
Dryer making loud squeling noise. Worn idler pulley. Will give est. replaced from t/s. Optest ok.; used 1 279640 (PULLEY-IDLER) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near MIDDLEBRG HTS, OH 44130
Tim G.
Job Details: 08/29/2017
Complaint that the unit doesnt shut down and that it just resets the timer. Checked the unit for stored errors and found a F0E3 out of balance load error. Tested the unit in a normal wash after clearing error. Found when filling a low pressure due to shutoffs not opened all the way. Opened valves abd found a better fill pressure. Advised the customer that like loads have to be done that if the unit sences an out pf balance load it will try to rebalance and add more time to the cycle. Ran a recal cycle abd test cycle and noth completed without error. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Parma, OH 44129
Tim G.
Job Details: 08/29/2017
omplaint that the unit is not producing ice. Found units ice maker in the off position when arrived. Placed into the on position and found unit to cycle and frop full cubes. Unit filled back up and the harvest stopped as it should. Cust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard associated with this type of waterline and advised cust to replace with a copper waterline to prevent flooding. Customer has a saddle valve connected to the supply line (see pic), advised cust the flooding hazard associated with this type of valve, recommended cust have the valve replaced with an inline valve. Customer to allow 12-24 hrs for next harvest.; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDS25SHBL1
Near Brecksville, OH 44141
Tim G.
Job Details: 08/29/2017
Complaint that the unit is leaking when running. Tested the unit in a normal wash cycle and found the unit to leak from the water valve outlet and then when the motor started up the unit leaked from the motor asm. Unit needs a new inlet valve and hose and the motor sump asm.; ordrng 1 W10428168 (pump&motor) and 1 W10844024 (valve-inlt) and 1 WP9742727 (hose-fill), schdld next appmnt for 9/6 WED
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Beachwood, OH 44122
Dan H
Job Details: 08/29/2017
Customer complaint that unit is not starting, confirmed, ran diagnostics found f2e1( stuck key), f5e1(lid switch fault), f9e1(long drain), and f0e2(oversuds) error codes, found lid switch solenoid open, unit drains, button is working, unit needs new lid lock, installed new lid lock, op test good ; used 1 W10838613 (LATCH )
We serviced a
KITCHENAID MICRO/OVENCOMBO
Model KEMS379BBL01
Near Solon, OH 44139
Robert A.
Job Details: 08/29/2017
Installed control, manager and panel, tested unit, op test ok; Job Cmpltd,
We serviced a
MEW7630DS WHIRLPOOL
Model WALL OVEN
Near Cleveland, OH 44106
Jeff M
Job Details: 08/29/2017
The units upper oven is not heating i took the ui off tested the relay it is sending power. The heating elements are intact the unit needs a tod thermostat. This is a two man job there is a built-in ledge directly in front of the oven the oven car will not fit.; ordrng 1 WP4449751 (TOD THERMO),
We serviced a
GFE28HMHDES GE
Model REFRIGERATOR
Near Sheffield Lake, OH 44054
Paul H.
Job Details: 08/29/2017
Replaced RC fan and installed software update, op test ok.; Job Cmpltd
We serviced a
KITCHENAID MICRO/OVENCOMBO
Model KEMS379BBL01
Near Solon, OH 44139
Robert A.
Job Details: 08/29/2017
Installed control, manager and panel, tested unit, op test ok; Job Cmpltd,
We serviced a
GFE28HSHESS GE
Model REFRIGERATOR
Near Lorain, OH 44053
Paul H.
Job Details: 08/29/2017
, Replaced RC fan and installed software update, op test ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Solon, OH 44139
Robert A.
Job Details: 08/29/2017
Started test 40, centered valve, recovered refrigerant, installed comp kit and drier, pulled 28"vac w/pump, watched, no change, charged 4.75oz r134a on high side, ran test 40, good, op test ok; used 1 W10880097 (COUPLER), 1 W10890075 (COUPLER), 1 W10890131 (COUPLER), 1 W10891058 (COUPLER), and 1 WW10890117 (COUPLER) from stock, Job CmplTD
Near MENTOR ON THE, OH 44060
Benjamin B.
Job Details: 08/29/2017
Maytag dryer burning smell MEDC300BWO
Near MENTOR ON THE, OH 44060
Benjamin B.
Job Details: 08/29/2017
We serviced a
WTW7040DW1 WHIRLPOOL
Model WASHER
Near Lorain, OH 44055
Paul H.
Job Details: 08/29/2017
Replaced drain pump and ran test 51, op test ok.; Job Cmpltd
We serviced a
MGDC215EW2 MAYTAG
Model DRYER
Near Lorain, OH 44052
Paul H.
Job Details: 08/29/2017
CC not shutting off, stated when unit is in cool down phase of timed dry it keeps running and doesn't advance, started unit on a couple of cycles, ensured that advancing timer to off shuts unit off, also verified that opening door shuts unit off, set to cool down in timed cycle and observed, timer did advane to off position, console has twenty minutes printed where I set timer to, took about 22, this is acceptable, op test ok; Job Cmpltd,
We serviced a
WRT541SZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44102
Jeff M
Job Details: 08/29/2017
I found the door seals not ceiling I remolded them so they will connect with the cabinet explain to the customer do not open the fridge for 24 hours too let the seals regain the correct position so they seal correctly; Job Cmpltd,
We serviced a
WFG515S0EW1 WHIRLPOOL
Model RANGE
Near Wickliffe, OH 44092
Jeff M
Job Details: 08/29/2017
I inspected each burner. They all appeared to be fine customer is using the two front power burners as summer burners and explain to her that we are burners are simmer burners unit tested good; Job Cmpltd
We serviced a
KDTM404ESS1 KITCHENAID
Model DISHWASHER
Near Willowick, OH 44095
Jeff M
Job Details: 08/29/2017
Installed new part unit op tested good ;
We serviced a
WRT541SZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44102
Jeff M
Job Details: 08/29/2017
The freezer section is completely frosted over see the picture I found the seal completely smashed. Needs a new door seal comes with the door. And there is a service pointer to remove the frost service kit comes with RTV silicone new fan blades an extra gasket and seal for the BACK air tower; ordrng 1 LW10648583 (dor-fip) and 1 W10916494 (FROST KIT),
We serviced a
WRT541SZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44102
Jeff M
Job Details: 08/29/2017
The freezer section is completely frosted over see the picture I found the seal completely smashed. Needs a new door seal comes with the door. And there is a service pointer to remove the frost service kit comes with RTV silicone new fan blades an extra gasket and seal for the BACK air tower; ordrng 1 LW10648583 (dor-fip) and 1 W10916494 (FROST KIT),
We serviced a
WFW7590FW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44102
Jeff M
Job Details: 08/29/2017
User interface is completely dead unable to determine if it's the main control or ui the unit is getting 120 vac the unit needs new controls ; ordrng 1 W10784612 (UI) and 1 W10916246 (CONTROL)
We serviced a
WMH31017FS0 WHIRLPOOL
Model MICROWAVE
Near North Royalton, OH 44133
Chad P.
Job Details: 08/29/2017
Found interlock fell apart and spring crossed the leads to the switches. Fuse open. Installed breaker control did not power up. Has 120 to control. Needs interlocks, fuse and control. ; ordrng 1 W10138793 (fuse) and 1 W10450407 (harns-wire) and 1 W10892389 (CONTROL), schdld next appmnt for 9/6 WED 1-4, saved tckt [SdLink
We serviced a
KUDS30IXBT8 KITCHENAID
Model DISHWASHER
Near Strongsville, OH 44149
Chad P.
Job Details: 08/29/2017
Installed seal. Op test ok. ; Job Cmpltd,
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Russell Center, OH 44072
Corina B
Job Details: 08/29/2017
Called husband and rescheduled app. ; schdld next appmnt for 9/8 FRI
We serviced a
KTRC22KVSS00 KITCHENAID
Model REFRIGERATOR
Near Novelty, OH 44072
Corina B
Job Details: 08/29/2017
CC that there is ice at the bottom of the fz and drips in the ff. Whem i arrived unit was turned off. Removed evap cover to check that the drain hole was clear and that the water is going into the drain pan. There was a wire on the heater put the wire inside the drain hole. Advised cust if this happens again to keep unit plugged in to see the problem. Optest ok
We serviced a
JFC2089HTB JENN-AIR
Model REFRIGERATOR
Near Cleveland, OH 44124
Dan H
Job Details: 08/29/2017
, Customer complaint that unit is dripping from water dispenser, all connections are tight, customer had leaking piercing valve replaced, unit needs new water valve, customer does not want repair at this time; ordrng 1 WP67006531 (VALVE)
We serviced a
KOCE500EBS04 KITCHENAID
Model MICROWAVE
Near Pepper Pike, OH 44124
Dan H
Job Details: 08/29/2017
Customer complaint that microwave door is uneven with user interface, found door not seated all the way on door hinge, corrected, op test good ; Job Cmpltd
Near Mentor, OH 44060
Benjamin B.
Job Details: 08/29/2017
Washer water temperature NTW4516FW1
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Lakewood, OH 44107
Brian B
Job Details: 08/29/2017
Replaced panel. Ran test cycle. Optest ok.; Job Cmpltd,
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Lakewood, OH 44107
Brian B
Job Details: 08/29/2017
Found drain hose not elevated, causing water to syphon out as it fills. Ran diag, fault code for long fill and shifter fault. Cleared codes. Elevated drain hose. Ran manual diag and checked shifter. Checks ok. Ran calibration and auto test. ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Independence, OH 44131
Tim G.
Job Details: 08/29/2017
Complaint that the uint is very loud when draining. Tested unit and found the drain pump abnormally loud whe running. Checked the drain pump and catch and found empty. Reassembled the unit and tested again, op test good for about 10 seconds and the pump became loud again. Unit needs drain pump.; ordrng 1 WPW10425238 (pump-water), schdld next appmnt for 9/6 WED !,
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Maple Heights, OH 44137
Tim G.
Job Details: 08/29/2017
Complaint that the unit would not work after the last repair. Checked unit for errors and found a F3E2 inlet water fault and F5E4 lid not opened between cycles. Checked the water hook ups and found hooked up correctly. Tested the unit in a mixed cycle and found unit to fill and begin to wash. Canceled the cycle and checked the errors again and found the inlet water temp error. Unit needs valve asm due to open thermistor. ; ordrng 1 W10887782 (INLET ASM), schdld next appmnt for 9/6 WED !,
We serviced a
KITCHENAID WALL OVEN
Model KEBS207BSS01
Near Bainbridge Township, OH 44023
Tim G.
Job Details: 08/29/2017
Complaint that the customer cut himself while cleaning the unit between door and the unit on the outer door panel edge. Tech inspected the panel and found very sharp on both doors. Tech has never heard of any type of this complaint. Ordering both outer door panels. Tech also supplied the consumer line to the customer as well. ; ordrng 1 W10582010 (glass-door. LOWER) and 1 W10582018 (glass-door), schdld next appmnt for 9/6 WED !,
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Aurora, OH 44202
Tim G.
Job Details: 08/29/2017
Complaint that the unit is not draining. Checked unit and didnt find any standing water and the drain working. Tested a normal wash and canceled the cycle to check a full drain while inspecting the drain hose finding it properly installed with a loop. Checked the errors and found a 8-1 slow drain, 6-4 open float, and 5-1 door stuck open error. Checked the float and found ok. Checked and found a lot of debris in the filter housing. Allowed the unit to complete a service cycle and found to complete without error. Advised the customer to use a cleaner to eliminate the odor and to clean filters. Unit did have some type of obstruction at some point but unit found to be working ok. ; Job Cmpltd,
We serviced a
WRF555SDFZ01 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Jeff M
Job Details: 08/29/2017
The unit doors side the touches the switch is sucked in to see the picture needs a new door. Im not able to raise or lower the door the amount that it sucked in is too much. I explain to the customer very specifically to inspect the door; ordrng 1 W10855083 (DOOR)
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Ravenna, OH 44266
Tim G.
Job Details: 08/29/2017
Complaint that the unit doesnt wash the clothing. Checked unit for errors and found nothing stored. Tested unit in manual test mode and found all functions working properly. Tech advised the customer that per what they are washing and finding the right cycle that works best can sometimes take some trial and error. Tech also advised the customer that by changing any part would not correct the issue they are experiencing. Customer expressed that they are not happy with the unit and wish someone would have told them more about the unit before they bought it. Tech supplied the customer with the consumer line number and explained the whole trial and error proscess with the different cycles. ; Job Cmpltd,
We serviced a
WFG520S0FS0 WHIRLPOOL
Model RANGE
Near Lorain, OH 44052
Paul H.
Job Details: 08/29/2017
All burners are lighting including bake and broil, op test ok, only issue is a broken knob for right rear surface burner, ordering, customer to install, no return visit neccessary; ordrng 1 W11122880 (KNOB)
We serviced a
WCG97US6DS00 WHIRLPOOL
Model COOK TOP
Near Strongsville, OH 44149
Chad P.
Job Details: 08/29/2017
, Found pitting in cooktop and fr burner cap. Pain on one knob pealing off. Also, front fight burner failing to ignite. Attempted to adjust. Op test no good spark arching down. No debris. Outlet checks good. Needs cooktop, fr burner, cap and knob replaced. Cust has very limited time for install appt. they will install parts. No need to return. ; ordrng 1 W10819916 ( BURNER CAP KIT) and 1 W11170799 (COOKTOP) and 1 WP8286815 (BURNER) and 1 WPW10594481 (KNOB)
We serviced a
GE MICRO OVEN
Model PVM9005SJ1SS
Near Bainbridge Township, OH 44023
Robert A.
Job Details: 08/29/2017
Installed t stats, op test ok; Job Cmpltd,