We serviced a
MGDC215EW2 MAYTAG
Model DRYER
Near Avon, OH 44011
Paul H.
Job Details: 08/21/2017
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Mayfield, OH 44143
Robert A.
Job Details: 08/21/2017
Complaint, will not start, pressed start, closed door, unit filled and started cycle, found top of door rubbung under counter, corrected, had cust start unit, ng, reset connections, tested unit. several times, found that unit interminently failing, ran diognastics, no codes, needs panel and control; ordrng 1 W10854225 (CONTROL) and 1 W10903576 (PANEL), schdld next appmnt for 9/6 WED !,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Cleveland, OH 44128
Dan H
Job Details: 08/21/2017
Customer complaint that lid will not lock, ran diagnostics, no error codes found, ran manual test cycle, lid locks and unlocks, ran drain and spin, lid locked unit completed spin cycle, unit is operating as designed ; Job Cmpltd
We serviced a
JES9860BAW JENN-AIR
Model RANGE
Near Munson Township, OH 44024
Corina B
Job Details: 08/21/2017
CC that the unit does not reach temp. Service pointer k8178693 Oven does not operate. Oven does not attain selected temperature. To replace both bake and broil elements. Called BB to order parts. ; ordrng 1 WP7406P430 (BROIL) and 1 WPW10310274 (elmnt-bake), schdld next appmnt for 8/29 TUE
We serviced a
WRF736SDAM14 WHIRLPOOL
Model REFRIGERATOR
Near Painesville, OH 44077
Corina B
Job Details: 08/21/2017
CC that there is water dripping down to the fz door when opening the ff door. Doors are not even as the thickens leveled Checked the ff and fz gaskets, good. There is a gap between the frame and liner of the ff area. Called t/l Steve file # 7719856228. Silicone the ff frame and liner, put sealer gum in the door gasket to raise the door to the other side. Cust does not want to fix, home depot is taking unit back. Cust will call if they do not take it back, to fix it
We serviced a
KRFF305ESS00 KITCHENAID
Model REFRIGERATOR
Near Garrettsville, OH 44231
Dan H
Job Details: 08/21/2017
Customer complaint that display is flashing fd 5h and customer cannot change temperature, Found control stuck in forced defrost cycle, unable to clear cycle, no buttons responding, unit needs new control and key pad; ordrng 1 W10746278 (KEYPAD) and 1 W10860447 (CNTRL), schdld next appmnt for 8/28 MON
We serviced a
KGSC308LSS0 KITCHENAID
Model RANGE
Near Beachwood, OH 44122
Corina B
Job Details: 08/18/2017
CC that the front right burner does not light. There is a spark but no gas is coming from the burner. Took a match and it did not light. Three of the four burners are screws are stripped. Will need the orfices burner heads and the front right gas line. The fr rt gas line is no longer available
We serviced a
KUDC10IXWH4 KITCHENAID
Model DISHWASHER
Near WARRENSVL HTS, OH 44122
Corina B
Job Details: 08/18/2017
C that the rinse aid does not hold and the bottom rack the wheel fell off. Will need a new soap dispenser and the wheel. Called GS to order parts. R/s per cust req. ; ordrng 1 W10195416V (wheel) and 1 WPW10304408 (dispenser) and 1 WPW10524920 (cap), schdld next appmnt for 9/1 FRI
We serviced a
WRT518SZFM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44132
Brian B
Job Details: 08/18/2017
C that ff door not sealing at corner . Moved one shim from center hinge to bottom hinge to raise door a little more. Advised customer that where gasket goes over seem, it is poss to see a ray of light, but door is sealing properly. Optest ok.; Job Cmpltd
We serviced a
GTWN3000M1WS GE
Model WASHER
Near Rocky River, OH 44116
Brian B
Job Details: 08/18/2017
Machine not agitating properly. Both agitator and basket are agitating. Checked motor diag. 4 flashes. Mode shifter error. Ohmed out shifter coil, open. Will need new shaft assembly. Will give est. customer does not want to repair. Job Cmpltd
We serviced a
KRFF305ESS00 KITCHENAID
Model REFRIGERATOR
Near Garrettsville, OH 44231
Dan H
Job Details: 08/18/2017
Customer complaint that display is flashing fd 5h and customer cannot change temperature, Found control stuck in forced defrost cycle, unable to clear cycle, no buttons responding, unit needs new control and key pad; ordrng 1 W10746278 (KEYPAD) and 1 W10860447 (CNTRL), schdld next appmnt for 8/28 MON
We serviced a
WDT710PAYM6 WHIRLPOOL
Model DISHWASHER
Near Kent, OH 44240
Dan H
Job Details: 08/18/2017
Customer complaint that unit is not drying dishes, ran diagnostics, found 7-1(no heat) error code, unit completed test cycle, heater did not come on, heater recieving 120vac, unit needs new heater; ordrng 1 W10518394 (HEATER), schdld next appmnt for 8/29 TUE
We serviced a
WRT3L1SZYB01 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Jeff M
Job Details: 08/18/2017
Technical Service Pointer #: W10446198 customer is having the freezing issue in the refrigerator unfortunately the end of the thermostat Bulb is damage due to the previous tech company needs the new temperature control; ordrng 1 WPW10584888 (CONTROL),
We serviced a
WDF110PABW WHIRLPOOL
Model DISHWASHER
Near Painesville, OH 44077
Jeff M
Job Details: 08/18/2017
Customer is having an issue with the unit drying I recommend the customer to start using the pods with the rinse aid in it. This particular dishwashers dispenser does not have a rinse aid portion. Also I recommend of the customer not to leave the dishes in overnight otherwise the recondense and have water on them. Also plastics and nonstick surfaces do not dry vary well ; Job Cmpltd
We serviced a
KDTM404ESS1 KITCHENAID
Model DISHWASHER
Near Willowick, OH 44095
Jeff M
Job Details: 08/18/2017
The unit is not washing. I found that the sump is getting 120vac the unit needs a new sump assy. Set only cust will call whirlpool too see if they will cover the part ; ordrng 1 W10861526 (SUMP),
We serviced a
KUDS30FXSS5 kitchenaid
Model dishwasher
Near Kirtland, OH 44094
Jeff M
Job Details: 08/18/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KSSS42M42BX01 whirlpool
Model refrigerator
Near Kirtland, OH 44094
Jeff M
Job Details: 08/18/2017
The unit is not cooling properly. I found the fridge at 45° in the freezer at 35°. There is no heat transfer a compressor is drawling .6 A and the fridge is in a vacuum. A new heat exchanger filter dryer and evaporator is needed he exchanger is discontinued the fridge is 22 years old customer will buy a new one;
We serviced a
NTW4516FW1 AMANA
Model WASHER
Near Garfield Heights, OH 44105
Corina B
Job Details: 08/18/2017
CC that the washer does not go past the wash cycle. Found the drain hose laying on the floor. Advised the cust to have the drain hose at least 36-48" from the floor. Optest ok. ; Job Cmpltd
We serviced a
JFC2290VPY1 JENN-AIR
Model REFRIGERATOR
Near Shaker Heights, OH 44120
Corina B
Job Details: 08/18/2017
CC that the lf door does not close. Found the mullion strip top clip was not in place. Checked for cracks and chips in the mullion strip, good. Reattached the mullion strip. Open and closed the close several times. Opening and closing properly. Optest ok. ; Job Cmpltd
We serviced a
KGSS907SSS02 KITCHENAID
Model RANGE
Near Shaker Heights, OH 44120
Corina B
Job Details: 08/18/2017
CC that the oven does not light. When lighting the bake the cooktop sparks. No spark at the bake or broil igniter. Sparks at the cooktop, when the bake or broil is turned on. Ran diag f1e1 REPLACE OVEN APPLIANCE MANAGER. Removed front panel, could not get to the controls board the top burners the screws are stripped, which the need to be drilled out. Called TG and had me jump the cooling fan fuse, which the bake igniter light for 30 sec then turned off. Will need a new cooling fan, fuse, all the orfice holders, burners, and the appliance manger. Called TG to order parts. ; ordrng 1 W10794022 (motor-fan) and 10 WP3400702 (screw)s and 1 WP8285256 (burnr-head) and 1 WP9759944 (thrmst-fix) and 1 WP9761639 (holder-orf) and 1 WP9762774 (cntrl-elec) and 2 WPW10128446 (holder-orf)s and 1 WPW10128455 (holder-orf) and 2 WPW10406243 (burnr-head)s and 1 WPW10406797 (burnr-head), schdld next appmnt for 8/28 MON
We serviced a
WFW87HEDW1 WHIRLPOOL
Model WASHER
Near Rocky River, OH 44116
Brian B
Job Details: 08/18/2017
CC that machine is oversudsing and also, normal cycle shuts off sometimes right after starting. Ran diag. No codes. Reset power to unit. Ran co test cycle. Completed succesfully. Advised customer on proper amount of soap. Optest ok. ; Job Cmpltd
We serviced a
WED4900XW0 WHIRLPOOL
Model DRYER
Near Streetsboro, OH 44241
Dan H
Job Details: 08/18/2017
Customer complaint that unit is making a loud noise, confirmed, found rollers badly worn, unit will need new rollers, installed new rollers, op test good ; used 1 349241T (ROLLER KIT) from stock, Job Cmpltd
We serviced a
GI7FVCXWA00 WHIRLPOOL
Model REFRIGERATOR
Near Streetsboro, OH 44241
Dan H
Job Details: 08/18/2017
Installed new ice box fan, op test good ; Job Cmpltd
We serviced a
WMH53520CS5 whirlpool
Model microwave
Near Westlake, OH 44145
Paul H.
Job Details: 08/18/2017
Replaced mag, found that cap had failed as well, pretty sure it was checked on last trip, either way BJ had one, went and got part from him, replaced, tested by heating a cup of water, heated fine, op test ok.; Job Cmpltd,
We serviced a
WED4800XQ1 WHIRLPOOL
Model DRYER
Near Avon Lake, OH 44012
Brian B
Job Details: 08/18/2017
Machine won't start. Found contacts c to b in timer not closing. Jumped contacts. Motor and heater now on, will need new timer. Office to order, maintanance wilo install
We serviced a
MAV8551AWW WHIRLPOOL
Model WASHER
Near Cleveland Heights, OH 44118
Corina B
Job Details: 08/18/2017
CC that the unit does not spin. Ran a spin does not spin. Removed front panel, found white powder, needs a snubber. Tools are no longer available
We serviced a
GU1100XTLS1 WHIRLPOOL
Model DISHWASHER
Near Solon, OH 44139
Dan H
Job Details: 08/18/2017
Installed new dispenser, door seal, and screw, op test good ; Job Cmpltd
We serviced a
KEBS208SSS04 KITCHENAID
Model WALL OVEN
Near Bainbridge Township, OH 44023
Dan H
Job Details: 08/18/2017
Installed new bake element, op test good ; Job Cmpltd
We serviced a
GUD24ESSJ0WW GE
Model WASHER
Near Edgewood, OH 44004
Jeff M
Job Details: 08/18/2017
The complaint is the washer is leaking being in a Home Depot store I looked it over the best I could I could not find any leaks I took the front panel off. the unit has water in it checked all of the hoses and gaskets unit tested good unable to determine the actual issue due to its not hooked up in the customers home. ; Job Cmpltd,
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Ashtabula, OH 44004
Jeff M
Job Details: 08/18/2017
The unit was stuck on the rinse cycle I pressed and held the button canceled the cycle out unit tested good had no saved codes; Job Cmpltd
We serviced a
WRS526SIAE00 WHIRLPOOL
Model REFRIGERATOR
Near Roaming Shores, OH 44085
Jeff M
Job Details: 08/18/2017
The unit has Frost accumulating by the ice bin I found the dispenser door gasket deformed needs a new dispenser chute door; ordrng 1 WPW10493172 (DISPENCER),
We serviced a
KUDS30IXBT7 KITCHENAID
Model DISHWASHER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/18/2017
Replaced panel, looks good, op test ok.; Job Cmpltd,
We serviced a
MDB4949SDM0 WHIRLPOOL
Model DISHWASHER
Near Cleveland Heights, OH 44106
Corina B
Job Details: 08/18/2017
CC that there is a burning smell. Ran diag no codes, ran a calibration. Checked the drain hose was laying on the floor, raised drain hose. Removed the front panel, control and wires are good. Started a cycle, could not duplicate the problem. Advised the cust to run a disherwasher magic threw the unit. Optest ok
We serviced a
JJW9830DDP JENNAIRE
Model WALL OVEN
Near Olmsted Township, OH 44138
Paul H.
Job Details: 08/18/2017
Found L1 missing at board, traced back to junction box, had to run to hardware store for correct size wire nuts, cut off damaged wire nut and trimmed back L1 lines, wired up and taped, turned on breaker, unit fired up, preheated to 350F, op test ok.;
We serviced a
WRF736SDAM14 WHIRLPOOL
Model REFRIGERATOR
Near Willoughby Hills, OH 44092
Corina B
Job Details: 08/18/2017
CC that the is moist dripping on the fz gasket. Found the mullion strip is turned off. Turned the mullion strip. Optest ok. ; Job Cmpltd
We serviced a
WDT720PADM2 WHIRLPOOL
Model DISHWASHER
Near Lakewood, OH 44107
Brian B
Job Details: 08/18/2017
Replaced control. Ran test cycle. Optest ok.; Job Cmpltd
We serviced a
WFG515S0ES1 WHRILPOOL
Model RANGE
Near Brook Park, OH 44142
Chad P.
Job Details: 08/18/2017
Found baking sheet hitting ignitor wire. Removed sheet. Op test ok. Advised on storage drawer loading. ; Job Cmpltd,
We serviced a
JFC2290VEM5 JENN-AIR
Model REFRIGERATOR
Near Solon, OH 44139
Dan H
Job Details: 08/18/2017
Customer complaint that unit is leaking from bottom, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good ; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd
We serviced a
KRMF706ESS01 KITCHENAID
Model REFRIGERATOR
Near Cleveland, OH 44102
Chad P.
Job Details: 08/18/2017
Replaced all doors. Op test ok. ; Job Cmpltd,
We serviced a
MVWB835DW0 MAYTAG
Model WASHER
Near Warrensville Heights, OH 44128
Dan H
Job Details: 08/18/2017
Installed new user interface, op test good ; Job Cmpltd
We serviced a
KSSS42QDX05 KITCHENAID
Model REFRIGERATOR
Near Elyria, OH 44035
Paul H.
Job Details: 08/18/2017
Drip from dispenser, checked all fittings and lines, no signs of air getting in, believe there may be some debris in the valve, checked for valve to quote, no longer available, not available anywhere, leaving ticket open for office to research part, customer would really like to change valve if we can get it;
We serviced a
NTW4605EW0 AMANA
Model WASHER
Near Cleveland Heights, OH 44118
Chad P.
Job Details: 08/18/2017
Suspension checks good. Unit not level. Leveled out unit. Ran calibration and service mode. Advised on loading and pausing to balance loads. Op test ok. ; Job Cmpltd,
We serviced a
WRT518SZFM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44120
Chad P.
Job Details: 08/18/2017
Fiund door sagging and rubbing on bottom of liner. Adjusted door. Op test ok. Advised it will take time for frosting to completely go away. Cust wanted to thank office for their constant communication and service. ; Job Cmpltd,
We serviced a
WRS325FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44128
Chad P.
Job Details: 08/18/2017
Turned water on. No leaks found. Ran water through door. No leaks. Found filter not in all the way. Possible it was leaking from filter. Cust has never replaced filter. Advised to replace filter and monitor. Op test ok. ; Job Cmpltd,
We serviced a
CAW8350EW1 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44109
Chad P.
Job Details: 08/18/2017
Found unit running with load in it. Unit was filled to max water elvel when tech arrived. Advised on settings and how sensing works. Op test ok. ; Job Cmpltd,
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Cleveland, OH 44110
Brian B
Job Details: 08/18/2017
Water keeps dripping into machine. Valve has failed. Will need new water valve. Office to order part.; ordrng 1 W11038689 (WATER VALVE)
We serviced a
MEDB835DW1 WHIRLPOOL
Model DRYER
Near Cleveland, OH 44108
Brian B
Job Details: 08/18/2017
CC that normal cycle not working. Ran a load with wet clothes on normal. Turned off after 6 minutes. Ran diag. F3E2, moisture sensor. Per tech sheet, can be sensoror control. Sensor harness ohms out ok Will give est on sensor harness and control. Cust does not want to repair at this time.
We serviced a
MVWB835DW0 MAYTAG
Model WASHER
Near Cleveland, OH 44108
Brian B
Job Details: 08/18/2017
CC that machine gets stuck in rinse and kept filling and draining. Ran diag, foe3, overloaded and f0e5, off balance. Ran calibration and auto test. Completed .. ran rinse and spin with clothes. Machine completed and clothes were spun out. Machine working properly. Advised cust on how to handle off balance loads and how to do just spin cycle. Optest ok.; Job Cmpltd,
We serviced a
WED4815EW1 WHIRLPOOL
Model DRYER
Near Lakewood, OH 44107
Brian B
Job Details: 08/18/2017
Machine makes a buzzing noise when start but is pressed.. found push to start relay making a buzzing noise When dryer is running. Will need new relay. Office to order part.; ordrng 1 WPW10117655 (RELAY)
We serviced a
DFE29JGDIWW GE
Model REFRIGERATOR
Near Cleveland, OH 44107
Brian B
Job Details: 08/18/2017
Replaced freezer basket slides. Optest ok.; Job Cmpltd
We serviced a
PFSS6PKXASS GE
Model REFRIGERATOR
Near Chester Township, OH 44026
Corina B
Job Details: 08/18/2017
Replaced the parts listed. Cycled im. Optest ok.; Job Cmpltd
We serviced a
KAWE577BWH1 WHIRLPOOL
Model WASHER
Near South Russell, OH 44022
Corina B
Job Details: 08/18/2017
Found the gearcase is leaking oil in the box. Will need to order a new gearcase. ; schdld next appmnt for 8/28 MON
We serviced a
AGD4475TQ1 ADMIRAL
Model DRYER
Near Euclid, OH 44123
Dan H
Job Details: 08/18/2017
Customer complaint of loud thumping noise, confirmed, found a zipper lodged in felt slide that caused drum to come off of rollers a bit, removed zipper, remounted drum, no noise, op test good ; Job Cmpltd
We serviced a
KFEG500ESS1 KITCHENAID
Model RANGE
Near Cleveland, OH 44119
Dan H
Job Details: 08/18/2017
Customer complaint that customer gets shocked from door handle when baking, started bake cycle, no electrical shock felt through handle, unit is recieving correct power supply, no loose or worn wires found in harness, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
We serviced a
KRMF706ESS01 KITCHENAID
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 08/18/2017
, The adhesive that was sent is white. The cust has a grey liner. Call t/l TJ file # 7719848279 part # for clear adhesive is 8201711. Called BB to order part. ; ordrng 1 8201711 (adhesive), schdld next appmnt for 8/28 MON
We serviced a
JDB1100AWS JENN-AIR
Model DISHWASHER
Near Moreland Hills, OH 44022
Dan H
Job Details: 08/18/2017
Installed new door latch, op test good ; Job Cmpltd
We serviced a
MDB7749AWB1 maytag
Model dishwasher
Near Geneva, OH 44041
Jeff M
Job Details: 08/17/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MGDC215EW2 maytag
Model dryer
Near Mentor, OH 44060
Jeff M
Job Details: 08/17/2017
, Installed new part unit op tested good ; Job Cmpltd
We serviced a
WMH31017FB0 whirlpool
Model microwave
Near Lorain, OH 44053
Paul H.
Job Details: 08/17/2017
ot powering up, source good, fuse good, needs main control; ordrng 1 W10892389 (CNTRL-ELEC),
We serviced a
WRT541SZDB00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44115
Dan H
Job Details: 08/17/2017
Installed new freezer section door, op test good ; Job Cmpltd
We serviced a
KUDS01DLSS6 WHIRLPOOL
Model DISHWASHER
Near Chagrin Falls, OH 44022
Corina B
Job Details: 08/17/2017
Replaced the dispenser. Sensor is not longer needed for the dispenser and it was broken. Optest ok. ; Job Cmpltd
We serviced a
WFG320M0BB0 WHIRLPOOL
Model RANGE
Near Lorain, OH 44052
Paul H.
Job Details: 08/17/2017
Installed clips on range door, fixxed issue, op test ok.; Job Cmpltd
We serviced a
GZ25FSRXYY WHIRLPOOL
Model REFRIGERATOR
Near Painesville Township, OH 44077
Jeff M
Job Details: 08/17/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WFG515S0EW1 WHIRLPOOL
Model RANGE
Near Brook Park, OH 44142
Chad P.
Job Details: 08/17/2017
Installed parts listed. Op test ok. ; Job Cmpltd,
We serviced a
JFC2089HTB3 JENNAIRE
Model REFRIGERATOR
Near Bay Village, OH 44140
Brian B
Job Details: 08/17/2017
Replaced boards. Programmed code. Set to normal temps.
We serviced a
MEDX655DW1 MAYTAG
Model DRYER
Near Lorain, OH 44055
Paul H.
Job Details: 08/17/2017
Start switch is currently in place and secure, pulled console and checked retaining clip, everything is good. ; Job Cmpltd,
We serviced a
KERH507YALO WHIRLPOOL
Model RANGE
Near North Olmsted, OH 44070
Paul H.
Job Details: 08/17/2017
Found thermal cutout open, replaced from t/s and tested, heated fine, op test ok; used 1 W10138793 (FUSE, MICROWAVE) from stock
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Olmsted Township, OH 44138
Paul H.
Job Details: 08/17/2017
Replaced main control, calibrated, ran test cycle, op test ok.; Job Cmpltd,
We serviced a
AGR6303MFW0 AMANA
Model RANGE
Near North Ridgeville, OH 44035
Paul H.
Job Details: 08/17/2017
, Replaced valve, tested by lighting all surface burners, bake, and broil, all lit fine, op test ok.; Job Cmpltd,
We serviced a
GI6SDRXXQ06 WHIRLPOOL
Model REFRIGERATOR
Near Oberlin, OH 44074
Paul H.
Job Details: 08/17/2017
CC light not working in FC, found frost in FC door switch, broke free and tested, works fine, ensured proper seal, temps good, op test ok.; Job Cmpltd
We serviced a
KERH507YALO WHIRLPOOL
Model RANGE
Near North Olmsted, OH 44070
Paul H.
Job Details: 08/17/2017
Part available in dallas through servall,
We serviced a
ADB1100AWB5 AMANA
Model DISHWASHER
Near Middleburg Heights, OH 44130
Paul H.
Job Details: 08/17/2017
Heated dry option not illuminating, not drying dishes either, ran diagnostics to check heater, LED did not illuminate when invoked either, needs board either way, allowed cycle to finish to observe heater operation, heater is functioning correctly, issue is not knowing when it is selected due to board LED, ordering board; ordrng 1 W10817282 (cntrl-elec)
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Falls, OH 44138
Paul H.
Job Details: 08/17/2017
Unit has RC defrost issue, will require harness/fan/thermistor assembly, waited on phone for auth; ordrng 1 W11087438 (FAN/HARNESS 79.67)
We serviced a
GDT680SSH7SS GE
Model DISHWASHER
Near Parma, OH 44129
Chad P.
Job Details: 08/17/2017
Techline. Unable to determine fault. Advised likely something is stuck in diverter. Removed top of diverter. No debris. Found diverter ordered does not match. Timing from control is working correctly. Need to reorder diverter and also a wash motor. Office to please see pics of diverters. ; ordrng 1 WD18X21678 (DIVERTER, PASSIVE) and 1 WD26X23258 (PUMP KIT),
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Roaming Shores, OH 44085
Jeff M
Job Details: 08/17/2017
The drain hose was all the way in the drain pipe. Unit op tested good ; Job Cmpltd
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Williamsfield, OH 44093
Jeff M
Job Details: 08/17/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
ZISW48DYA GE
Model REFRIGERATOR
Near Munson Township, OH 44024
Robert A.
Job Details: 08/17/2017
Installed pan heater kit, op test ok; Job Cmpltd
We serviced a
WRT311FZDB00 WHIRLPOOL
Model REFRIGERATOR
Near Edgewood, OH 44004
Jeff M
Job Details: 08/17/2017
The door has bin swapped out onto a different fridge the current fridge the door is located on is not hooked up to water or on unable to thoroughly test machine everything visually looks good; Job Cmpltd,
We serviced a
WRB322DMBB00 WHIRLPOOL
Model REFRIGERATOR
Near Conneaut, OH 44030
Jeff M
Job Details: 08/17/2017
The unit is making a loud sound. The sound is coming form the dampener control. The unit needs a new control; ordrng 1 WPW10594330 (CONTROL),
We serviced a
WFW75HEFW WHIRLPOOL
Model WASHER
Near Edgewood, OH 44004
Jeff M
Job Details: 08/17/2017
The unit has multiple codes stored in to the computer it's has a lock error code also found the tab on the back broken for the quick release. Drain pump is not draining I found the impeller broken. Also it has a water filling issue the sensor is not working the sensor hose tested fine needs a new water lvl sensor; ordrng 1 WPW10425238 (PUMP) and 1 WPW10443885 (LATCH) and 1 WPW10448876 (SENSOR)
We serviced a
GSS30C7EYB00 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44134
Chad P.
Job Details: 08/17/2017
Unit still cooling okay. Cc that unit will make a slight vibration noise from time to time that last for a minute or so. No noise at this time. Removed access panel. All checks good. Shut unit down and restarted. Noises all normal at this time. Op test ok. ; Job Cmpltd,
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details: 08/17/2017
Water pressure checks good at 60 psi. Replaced line and interface. Still dripping at disp. Found line not fully seated at valve. Reseated connection. Dripping stopped. Advised to monitor. Op test ok. ; Job Cmpltd
We serviced a
WTW4816FW1 WHIRLPOOL
Model WASHER
Near Eastlake, OH 44095
Chad P.
Job Details: 08/17/2017
Noises and opeations are normal. Ran unit with a load on notmal wash. Canceled and ran drain spin. Advised on loading and if load does not spin out to redistribute clothing and run drain spin. ; Job Cmpltd
We serviced a
KUDS35FXSSA KITCHENAID
Model DISHWASHER
Near North Olmsted, OH 44070
Brian B
Job Details: 08/17/2017
Pulled machine. Replaced entire harness as old harness was too burned. Replaced control and panel. Reinstalled, ran test cycle.. optest ok.; Job Cmpltd,
We serviced a
WMH53520CS5 WHIRLPOOL
Model MICROWAVE
Near Rocky River, OH 44116
Brian B
Job Details: 08/17/2017
CC that popcorn is burnt and display shows an error code.. ran diag, per tech sheet, sensor reading should be 3789.. sensor reading is 3667. Reset power, tested again, same reading. Per tech sheet, replace sensor.. will also replace board. Office to order parts.; ordrng 1 W10833858 (SENSOR) and 1 W11100597 (CNTRL BOARD),
We serviced a
WFG540H0ES1 WHIRLPOOL
Model RANGE
Near Fairview Park, OH 44126
Brian B
Job Details: 08/17/2017
CC that oven not getting hot enough. Set to 350.. let stabilize.. temp was a little low. Entered calibration and set offset to + 10. Tested again optest ok. Adjusted low flame setting on top burners. ; Job Cmpltd,
We serviced a
MFX2570AEB0 MAYTAG
Model REFRIGERATOR
Near Willoughby, OH 44094
Corina B
Job Details: 08/17/2017
Replaced the drain tube. Steamed the drain tube out with steamer. Optest ok
We serviced a
WRF990SLAM00 WHIRLPOOL
Model REFRIGERATOR
Near Bedford Heights, OH 44146
Robert A.
Job Details: 08/17/2017
Found ice build up if ff top left corner, and ice guide missing, per svc pntr, needs adapter, also ice guide; ordrng 1 W10612142 (ADAPTER) and 1 WPW10435760 (ICE GUIDE), schdld next appmnt for 8/25 FR
We serviced a
RBD305PVB02 WHIRLPOOL
Model WALL OVEN
Near Streetsboro, OH 44241
Robert A.
Job Details: 08/17/2017
Installed and tested clock, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Bedford Heights, OH 44146
Robert A.
Job Details: 08/17/2017
Found swich in frz sticking, replaced, op test ok; used 1 12002646 (LIGHT SWITCH) from stock, Job Cmpltd
We serviced a
GSS30C6EYY03 WHIRLPOOL
Model REFRIGERATOR
Near Shaker Heights, OH 44122
Robert A.
Job Details: 08/17/2017
Inspected and installed door, i/m cycled and filled, disp working, op test ok; Job Cmpltd
We serviced a
JDB3600AWS5 JENN-AIR
Model DISHWASHER
Near Mayfield Heights, OH 44124
Robert A.
Job Details: 08/17/2017
Complaint, disp not opening intermintently, cheched disp, reset connection, ran diognastic cycle, no codes, disp opened, tested 4x opened every time, unable to duplicate issue; Job Cmpltd
We serviced a
ET1FTTXKQ01 whirlpool
Model refrigerator
Near Mentor, OH 44060
Corina B
Job Details: 08/17/2017
CC that there is water leaking into the ff from the fz. Removed cover on evap. Found the drain pan was solid ice. Used the steamer to steam the drain pan and tube out. Found a starburst wrapper in the drain hole causing the water to not go down the drain tube. Pulled unit out, water is going down the drain tube. Advised cust to replace the plastic waterline with a copper or a flex line. Took pic. Of water line. Optest ok. ; Job Cmpltd
We serviced a
10659422801 KENMORE
Model REFRIGERATOR
Near MENTOR ON THE, OH 44060
Corina B
Job Details: 08/17/2017
CC that there is frost in the im. Found the door flap is not closing. Will need a new door flap and arm. Called BB to order parts. ; ordrng 1 W10823377 (mechanism delay 6795) and 1 WP2180259 (arm-dispsr 5283), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 8/25 FRI
We serviced a
MFI2269FRZ02 maytag
Model refrigerator
Near Mentor, OH 44060
Corina B
Job Details: 08/17/2017
CC that the im is not working. The ice bin is a solid block of ice. Removed im the fill tube has ice in the fill tube and the fill cup is a block of ice. Will need a new water valve. Checked the water pressure less then 60 psi. Advised cust to call the water dept and have the water pressure fixed. Called BB to order a water valve. ; ordrng 1 W10312696 (valve-inlt), schdld next appmnt for 8/25 FR
We serviced a
DFE29JGDABB GE
Model REFRIGERATOR
Near Perry, OH 44081
Corina B
Job Details: 08/17/2017
Replaced the water valve. Cycled the water dispenser and im. Ran test 00 99 for the ff im and test 01 00 for the fz im. Optest ok. ; Job Cmpltd,
We serviced a
KDFE304DSS0 KITCHENAID
Model DISHWASHER
Near Cleveland Heights, OH 44118
Dan H
Job Details: 08/17/2017
Installed new door seal, op test good ; Job Cmpltd
We serviced a
AGR6303MFW0 AMANA
Model RANGE
Near Wellington, OH 44090
Paul H.
Job Details: 08/17/2017
First attempt to preheat to 400F was unsuccessful, discovered customer had foil covering entire bottom except for one vent slot, removed foil and started another preheat, got to 400F, advised customer to not cover vents, op test ok.; Job Cmpltd,
We serviced a
JDB8700AWS0 JENN-AIR
Model DISHWASHER
Near Pepper Pike, OH 44124
Dan H
Job Details: 08/17/2017
Customer complaint of noise at end of cycle, ran test cycle, found unit not sitting on feet, feet all the way up and drain pump touching floor and vibrating when on, raised and leveled unit, op test good ; Job Cmpltd
We serviced a
JVM1451WA001 GE
Model MICRO OVEN
Near Chester Township, OH 44026
Dan H
Job Details: 08/17/2017
Installed new magnetron, op test good ; Job Cmpltd