We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Solon, Ohio 44139
Brian M
Job Details:
06/17/2021
Found noise to still be preset Upon diagnosing found diverter diffuser missing Needs diffuser 0; ordrng 1 W10903468 (Diffuser)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF2
Near Cleveland, Ohio 44105
Corina H
Job Details:
06/17/2021
"CC that there is frost in the freezer. Confirmed. Found the evap fan not running. Checked the power at the control 11.89 dc volts. Will need a new evap fan. ; ordrng 1 809069201 (Evap fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID COOKTOP ELE
Model KCGS556ESS02
Near Seven Hills, Ohio 44131
David R
Job Details:
06/17/2021
Replaced all burners. Missing from when customer got unit. Tested. All 5 are good. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Euclid, Ohio 44132
Joe O
Job Details:
06/17/2021
"Cc: leaking from ice makerFound water valve stuck open. Needs water valve.Water valve out of stock. Office to reschedule; ordrng 1 W11043013 (valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHWE450WW01
Near Euclid, Ohio 44119
Dan
Job Details:
06/17/2021
"Customer complaint that power button is stuck, found power button broken, power button is part of control panel, control panel is no longer available ; ordrng 1 W10283496 (Control panel)"
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS2
Near Rocky River, Ohio 44116
Gabriel P
Job Details:
06/17/2021
"Found unit cavity damage cannot be fix also mag was broken inside like if unit was drop and cabinet on both side was bulk in took pictures,opt test ok ; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS
Near Cleveland Heights, Ohio 44106
Jason N
Job Details:
06/17/2021
"Cc unit front panel needs replaced due to damage Could not install front panel, new panel was damaged in shipping. Snapped pic. Reordering. Advised customer to inspect new panel upon arrival. Part not showing in stock at Marcone, office to contact customer for next service date. ; ordrng 1 W11416371 (Panel)"
We serviced a
MAYTAG WASHER
Model MHWE250XL00
Near Cleveland, Ohio 44106
Jason N
Job Details:
06/17/2021
"Cc unit codes during cycle, not finishing cycleRan diagnostics, found codes f6e1 for serial communication error(ACU to MCU), f9e1 for long drain, and LF for low flow. Ran auto cycle, all functions passed, drain out looks good, . Ran drain and spin test, lot of vibration in spin. Found movement in rear of basket, drive belt is half gone, pieces laying inside unit. Unit needs tub, basket and drive belt. Parts not showing in stock at Marcone, office to contact customer. ; ordrng 1 WPW10205253 (Basket) and 1 W11239040 (Rear tub) and 1 W10313497 (Front tub) and 1 WPW10260319 (Drive belt)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Chagrin Falls, Ohio 44023
Brian M
Job Details:
06/17/2021
Cc unit not starting Found UI not responding Will need second tech Unit is in a tight spot with dryer on top ; schdld next appmnt for 7/1 THU !
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Parma, Ohio 44134
David R
Job Details:
06/17/2021
"Replace main control, tested oven 350* and burners. Working correctly. Op test ok"
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Garfield Heights, Ohio 44125
Corina H
Job Details:
06/17/2021
CC that the unit is broken. Confirmed. Found the tub ring and tub cracked. Will need a new tub and tub ring. Office to reschedule appointment advised cust to replace the plastic vent with a semi or rigid vent. ; ordrng 1 W10371566 (Tub) and 1 WPW10531289 (Tub ring)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cleveland, Ohio 44109
Corina H
Job Details:
06/17/2021
"Cust showed pop, sent pic CC that the unit does not heat. Confirmed checked the power l1 to n 120 volts. L2 to n 120 volts. L1 to l2 0 volts. Will need an electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Mantua, Ohio 44255
Brian M
Job Details:
06/17/2021
Cc led under icemaker out Replaced led OP Test Ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, Ohio 44111
Gabriel P
Job Details:
06/17/2021
"Found no error code and ran calibration and auto test pass ran manually test pass,cannot find issue with unit,is working as design"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Brooklyn, Ohio 44144
Gabriel P
Job Details:
06/17/2021
"Replace control,and steam ice,opt test ok"
We serviced a
MAYTAG DRYER
Model MEDE400XW0
Near Westlake, Ohio 44145
Gabriel P
Job Details:
06/17/2021
"Customer had an electrician and told her there was 220 v when we checked last time there was not but diagnose it again and found thermal cutoff open replace from truck stock,opt test ok ; used 1 280148 (Cutoff tml), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
SAMSUNG DRYER
Model DV56H9100EG/A2
Near Westlake, Ohio 44145
Marie V
Job Details:
06/17/2021
"Cc that the unit started making a funny noise and it started smelling like something burning. Started unit it smells like something is burning, Took unit apart, check blower wheel , and heater, and all connections on unit, also checked the outside vent. Unit has foil vent, advice cust to replace with flexible metal or rigid metal because is a fire hazard. I put unit back together couldnt duplicate noise and smell starting to go away. Advice cust most likely some lint go to the heater and it burned off already. Unit is working as designed. Op test ok; ordrng 1 DC97-14486E (Heater), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Euclid, Ohio 44123
Dan
Job Details:
06/17/2021
"Customer complaint that unit is not heating, confirmed, found thermal cut off open, installed thermal cut off kit, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Euclid, Ohio 44123
Dan
Job Details:
06/17/2021
"Customer complaint that door pops open, confirmed, adjusted door strike, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM00
Near Westlake, Ohio 44145
Marie V
Job Details:
06/17/2021
"Cc that the unit is not making ice. Took temps fresh food section was at 43* and freezer at 9* and ice bin was at 18* but fan was not running. Tried to cycle ice maker, it didnt work , it was trying to cycle but the arm just stays up it goes down and then it goes back up, ran diag check ice box fan good. Unit will need ice maker. Replace ice maker from T/S, tested . Op test ok also I heard diffuser having some trouble to open up, advice cust that that may go any time , told him that I will put that part on this job.; used 1 W10882923 (ICE MAKER ASSY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1RHMXKQ00
Near Cleveland, Ohio 44135
Marie V
Job Details:
06/17/2021
"Cc that the unit is making ice non stop. Confirmed, found arm for ice maker off place. Corrected issue. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Parma, Ohio 44134
David R
Job Details:
06/17/2021
"Cc unit FF not cooling. Found damper is working correctly but the evap fan is not running. Getting correct power. Will need Evap fan motor *** office to reschedule, place on cancelation list ; ordrng 1 WPW10464673 (Evap fan motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD7500GW0
Near Avon, Ohio 44011
Gabriel P
Job Details:
06/17/2021
"Found pulley squeaking replace from t/s,opt test ok"
We serviced a
MAYTAG FREEZER UPRIGHT
Model MZF34X20DW04
Near Mentor, Ohio 44060
Joe O
Job Details:
06/17/2021
Cc: not sealingFound door warped. Needs doorOffice to reschedule; ordrng 1 W10746789 (dor-fmd)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS1A
Near Painesville, Ohio 44077
Joe O
Job Details:
06/17/2021
"Cc: not making iceFound ice maker is receiving proper power, ice maker not cycling. Needs ice makerCustomer does not want to repair at this time ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Kent, Ohio 44240
Brian M
Job Details:
06/17/2021
Cc of nosie Found coil valves are buzzing Needs coils ; ordrng 1 WPW10328463 (coil-valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJV00
Near Ashtabula, Ohio 44004
Dan
Job Details:
06/17/2021
"Customer complaint that unit is not cooling properly, freezer section temperature at 14 degrees, fresh food section temperature at 42 degrees , found system in a 20 vacuum, emptied system, nitrogen tested and purged, recharged , op test good"
We serviced a
KITCHENAID DISHWASHER
Model KUDL01ILBS3
Near Cleveland Heights, Ohio 44112
Jason N
Job Details:
06/17/2021
Cc unit upper rack unit rollers broken. Found broken upper rack transport wheel as well as one broken off and missing from rack. Upper rack sagging down. Unit needs 2 transport wheels. ; ordrng 2 WP8268743 (Transport wheel)s
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Kent, Ohio 44240
Brian M
Job Details:
06/17/2021
Installed gearcase clutch slider and washplate Ran test cycles OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED8000DW
Near Jefferson, Ohio 44047
Brian M
Job Details:
06/17/2021
Cc UI not working Ran diagnostics Found error f6e3 and f6e2 Needs UI and control ; ordrng 1 W11133029 (panel-cntl) and 1 W11133021 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Brooklyn, Ohio 44144
David R
Job Details:
06/17/2021
"Ran entitlement, good. Customer only had paperwork of when paid unit off but date in entitlement. If need more information customer is trying to get POP sent over. Cc unit leaking when getting water from dispenser, leaking at bottom hinge. Took off kickplate and found water like not pushed all the way in. Corrected. Tested. Good. Op test ok."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Cleveland, Ohio 44102
Corina H
Job Details:
06/17/2021
"CC that the clothes come out wet after one time of running. Checked the outlet, good. Started the dryer checked the vent clear. Will need a new thermostat. Cust wants to reschedule same day as washer; ordrng 1 WP3387134 (Thermostat)"
We serviced a
AMANA REFRIGERATOR
Model AFI2538AES
Near Olmsted Township, Ohio 44138
David R
Job Details:
06/17/2021
"Cc unit not making ice. Dispenser working good, water is good, filter just replaced recently. Tested and icemaker getting 120. Motor just not advancing to cycle. Ordering icemaker assembly.; ordrng 1 W10583817 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Perry, Ohio 44081
Jason N
Job Details:
06/17/2021
"Cc unit not respondingCustomer stated unit will not respond when plugged in, display blinks and no buttons will work. Confirmed, unit is unresponsive, display blinks 24 and all button inputs are met with a tone. Unsure if this is a main control software issue or UI issue. Will order both. Also found dispenser housing sitting crooked, found the support tab is broken off. Will order as well. ; ordrng 1 W11319991 (Console) and 1 W11322903 (Main control) and 1 W11465532 (Dispenser housing)"
We serviced a
HOTPOINT DRYER
Model HTDX100GM2WW
Near Cleveland, Ohio 44109
Corina H
Job Details:
06/17/2021
CC that the unit is not heating. Confirmed. Found the igniter is open. Replaced the igniter from t/s. Optest ok. ; used 1 279311 (IGNITOR) from stock
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Avon, Ohio 44011
Gabriel P
Job Details:
06/16/2021
"Replace,part opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTBL01
Near Avon, Ohio 44011
Marie V
Job Details:
06/16/2021
"Cc that the unit is leaking and that they had someone check unit and said it was the valve but he was not sure. Took back panel off and ask cust to turn the water on , found water coming out of water valve, cust has part, replace part, tested water . Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Avon, Ohio 44011
Gabriel P
Job Details:
06/16/2021
"opt test ok, No noisy operation. Found broken glass shelf, Will need shelf. Ordering shelf; ordrng 1 WPW10739590 (Glass shelf)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW
Near Painesville, Ohio 44077
Joe O
Job Details:
06/16/2021
Installed belt. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Lakewood, Ohio 44107
Corina H
Job Details:
06/16/2021
"CC that she smells gas inside the dryer when running and then stops heating. Cycled the dryer several times, heating every time. Started the dryer no smells of gas. Will need the burner assembly. Office to reschedule. ; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Lakewood, Ohio 44107
Corina H
Job Details:
06/16/2021
"CC that there is a squealing noises. Unit is in a closet stacked with trim around the door. Trim will need to removed. Will need a blower wheel, motor, drain pump and dryer repair kit. Office to reschedule. ; ordrng 1 W11209428 (Motor) and 1 W10364994 (Wheel) and 1 4392067 (Dryer repair) and 1 W11551760 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Avon, Ohio 44011
Marie V
Job Details:
06/16/2021
When arrived inspected part it was damaged will have to reorder. Took pics.; ordrng 1 Wow10605427 (Drain pump)
We serviced a
WHIRLPOOL STACK W/D
Model WETLV27HW0
Near Burton, Ohio 44021
Dan
Job Details:
06/16/2021
"Customer complaint that dryer is not starting, confirmed, found unit is only receiving 120vac, advised customer that they need an electrician to correct power supply, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW02
Near Westlake, Ohio 44145
Corina H
Job Details:
06/16/2021
CC that the unit is leaking.confirmed. Service pointer W11397260A to replace the drain tube. S code S38253. Will need a new drain tube. ; ordrng 1 W11190084 (Drain tube)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Kirtland, Ohio 44094
Jason N
Job Details:
06/16/2021
Cc unit ice maker but working Ran ice maker test 44 came back 23 for motor position fault. Checked wires on freezer door. Found broken wires on harness. Not enough wire left for repair. Unit will needs freezer door. Customer not repairing at this time. Estimate only. ; ordrng 1 LW10728959 (Freezer door)
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WZF34X20DW01
Near Elyria, Ohio 44035
David R
Job Details:
06/16/2021
"New gasket not conforming to cabinet. Twisted both ways and still not working. Found bottom of door is starting to bow out. Ordering door, gasket and badge. I let customer know it can take up to 6 weeks to get a door ***requesting double labor ; ordrng 1 W10746789 (Door) and 1 W11501317 (Gasket) and 1 W11178521 (Nameplate)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Amherst, Ohio 44001
David R
Job Details:
06/16/2021
"Customer had POP. Customer said giving F9E1 error, customer said do not hear drain motor when pressing cancel drain button. Took apart drain pump. Found debris, removed. Tested. Draining properly. Good. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Westlake, Ohio 44145
Corina H
Job Details:
06/16/2021
"CC that the unit is not drying the dishes. Confirmed. Checked the fuse, good. Checked the heating element open. Will need a new element. Office to reschedule ; ordrng 1 W10518394 (Heating element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Geneva, Ohio 44041
Jeff M
Job Details:
06/16/2021
Installed the new part op tested good. Fan and cover
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEH01
Near Rome, Ohio 44085
Jeff M
Job Details:
06/16/2021
Customer has ice buildup inside his refrigerator in the freezer and theres ice buildup underneath the icemaker. There is an adapter kit that should correct all this; ordrng 1 W10864518 (Adapter)
We serviced a
JENN-AIR RANGE
Model JES9800CAS01
Near Chardon, Ohio 44024
Jeff M
Job Details:
06/16/2021
The control is not sending power. The bake work but not the broiler. Needs a new control ; ordrng 1 WP8507P234-60 (Control) and 1 S
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Newbury Township, Ohio 44065
Dan
Job Details:
06/16/2021
"Customer complaint that unit is not completing cycle, ran diagnostics found f8e1(long/no fill) error code, cold water is slowly entering unit, installed new valve, op test good ; used 1 W11210459 (VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lorain, Ohio 44055
David R
Job Details:
06/16/2021
Cc unit not finishing cycle. Found No Fill Long Fill error. Hoses reversed. Corrected. Tested diagnostics cycle. Good. All components working. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Chagrin Falls, Ohio 44022
Dan
Job Details:
06/16/2021
"Customer complaint of error code, ran diagnostics found f3e1(water level system error), f6e3(communication error acu-ui),and f8e3(overflow condition ) error codes, ran test cycle, unit completed test cycle, unit needs new control, customer does not want repair at this time ; ordrng 1 W11201290 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB300WQ1
Near Solon, Ohio 44139
Dan
Job Details:
06/16/2021
"Customer complaint of loud banging noises and unit is not spinning clothes, ran drain and spin cycle, unit spins, put load in unit and ran drain and spin cycle, unit spun out clothes, suspension is good, unit is operating as designed"
We serviced a
KENMORE RANGE
Model 790.46602502
Near Painesville, Ohio 44077
Jeff M
Job Details:
06/16/2021
I install the new parts in line fuse an infinite switch. Still not working. This machine has a lockout control top burner board. This burner board coincides with all of the cooktop burners. This board has failed; ordrng 1 316418101 (Lock out control)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Chagrin Falls, Ohio 44022
Dan
Job Details:
06/16/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 46 degrees, freezer section temperature at -3 degrees, found evaporator frozen solid, defrost thermostat is open, unit needs new defrost thermistor and control; ordrng 1 W10316760 (Thermistor) and 1 WPW10120827 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBS0
Near Chagrin Falls, Ohio 44022
Dan
Job Details:
06/16/2021
"Customer complaint that no water is coming into unit, confirmed, no power to valve from control, unit needs new control; ordrng 1 W11305303 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Painesville, Ohio 44077
Jeff M
Job Details:
06/16/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ00
Near Painesville, Ohio 44077
Joe O
Job Details:
06/16/2021
Installed ice maker. Cycled ice maker. Op test ok
We serviced a
WHIRLPOOL WALL OVEN
Model KEMC377KSS05
Near Bay Village, Ohio 44140
Marie V
Job Details:
06/16/2021
"Cc that they had a power outage and that the unit got crazy and locked the door and it wont open, I was able to unlock the unit and tested oven and microwave, pass. Too cust that unit will need new door lock, cust will call if she wants to continue ; ordrng 1 WP9760889 (Door lock), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEH01
Near North Olmsted, Ohio 44070
Corina H
Job Details:
06/16/2021
"CC that the unit has noise and the evap is freezing up. Confirmed. Will need a new cover, drain pan, ui, control and harness. ; ordrng 1 W11457241 (Drain pan) and 1 WPW10501260 (Cover) and 1 W11033168 (Harness) and 1 W10843055 (Control) and 1 W10849460 (Ui)"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Westlake, Ohio 44145
Marie V
Job Details:
06/16/2021
"Cc that the unit does not always drain and when is about 29 min it stops and it wont drain and sometimes they are able to reset unit but not always. Ran diag for error code of f9e2 Water Ring Detected, Pump Drive System Problem f9e1 Drain Pump System Problem Long Drain f0e2 oversuds f6e2 Communication Error: UI Cannot Hear ACU. Unit will need UI, control and Drain pump.; ordrng 1 W11025446 (Ui) and 1 W10912345 (Control) and 1 W10698222 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8100BW0
Near Mentor-on-the-Lake, Ohio 44060
Joe O
Job Details:
06/16/2021
"Cc: not spinningFound no stored error codes. Ran auto test. Found basket is not engaging. Hub is stripped. Needs hub; ordrng 1 W10820039 (hub), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Highland Hills, Ohio 44128
Jason N
Job Details:
06/16/2021
"Cc unit not spinning out clothing during cycleRan diagnostics, found code f0e7 for load detected during clean washer cycle. Ran diagnostics cycle, found drive belt squealing/slipping during spin. Unit needs drive belt. Replaced using truck stock. Reran auto cycle, no abnormal noise heard. Op test good. ; used 1 WPW10006384 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Shaker Heights, Ohio 44122
Jason N
Job Details:
06/16/2021
Installed rotor. Ran auto test and calibration. All functions passed. Op test good.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Avon Lake, Ohio 44012
Gabriel P
Job Details:
06/16/2021
Found inside dispenser with mildew and seal as well normally is not cover under warranty we are ordering it and also seal might have a pin hole on it cause is leaking from the front explain customer to try other ways of cleaning seal to prevent mildew ordering ; ordrng 1 W10575334 (Dispenser) and 1 WPW10237499 (Below)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Westlake, Ohio 44145
Marie V
Job Details:
06/16/2021
"Cc that the fresh food section is not cooling. Took temps found 66* on fresh food section and 0* on freezer. Took evap cover off and found drain tube clogged and it blocked the air vent that goes to FF, when was going to start to defrost drain tube , unit started defrost mode, defrosted all ice and drain tube . Op test ok"
We serviced a
FRIGIDAIRE DISHWASHER
Model TH23319693
Near Willoughby, Ohio 44094
Jeff M
Job Details:
06/16/2021
The end of the hose was plugged op tested good
We serviced a
JENN-AIR WALL OVEN
Model JJW2830WS02
Near Eastlake, Ohio 44095
Joe O
Job Details:
06/16/2021
Installed blower fan. Ran test bake. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Willoughby, Ohio 44094
Joe O
Job Details:
06/16/2021
"Cc: intermittently shutting down mid cycleCustomer stated unit will sometimes run through a full cycle, and sometimes it will shut down(power off) mid cycle. F9e1(diverter cant find position)f5e1(door stuck open) f6e4(float switch open) f6e3(suds/air in pump). Found unit leaking from sump assembly. Needs sump assemblyCustomer does not want to repair at this time ; ordrng 1 W10902372 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Mentor, Ohio 44060
Joe O
Job Details:
06/16/2021
"Cc: not startingFound control not sensing door latch. Ohmed out latch at control. Needs control; ordrng 1 WD21X24901 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model GU1100XTLB1
Near Seven Hills, Ohio 44131
Dan
Job Details:
06/16/2021
"Customer complaint that unit flooded kitchen, found door gasket had fallen out, found dried hard glue in gasket groove all around dishwasher(see pics), unable to scrape groove clear, new gasket would not seat in groove unit needs new door gasket and tub, part is out of stock so not scheduling return appointment ; ordrng 1 W10542314 (Gasket) and 1 W10413848 (Tub)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FKSS01
Near Cleveland, Ohio 44124
Joe O
Job Details:
06/16/2021
Replaced hinge and cam. Op test ok
We serviced a
GE REFRIGERATOR
Model PSHF6TGXCDBB
Near Kirtland, Ohio 44094
Joe O
Job Details:
06/16/2021
Installed defrost heater. Op test ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Ridgeville, Ohio 44039
David R
Job Details:
06/16/2021
"***Flag Account Cc unit not washing because of broken part. Found striker broken. Gave estimate to customer; ordrng 1 W10837741 (Striker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Middleburg Heights, Ohio 44130
David R
Job Details:
06/16/2021
"Cc unit made loud screeching noise, sound like coming from icemaker up top, customer turned Icemaker off. Went through diagnostics, no icemaker error codes. Icemaker fan is not working/not running properly. Ordering Icemaker fan ***office to reschedule ; ordrng 1 W10846539 (Icemaker fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Mentor, Ohio 44060
Jeff M
Job Details:
06/16/2021
Customer states that the dishwasher was leaking she told me she walked in one night and the floor was covered in water and appeared that the dishwasher was filling while I was in the off position. I tried to duplicate the issue I was not able to. Customer told me that she originally shut the water valve off for the dishwasher. She actually never shut the water valve off for the dishwasher she shut the hot water valve off for her sink there was still water going to the dishwasher the entire time. I was unable to duplicate any issue. Unit appears to be working fine. I told her go ahead and use the machine as normal.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Westlake, Ohio 44145
Marie V
Job Details:
06/16/2021
"Cc that the unit is leaking and that is not all the time that leaks. They turned the water off and keep leaking , had cust turn the water back on to test, check at the door, no leaks so put some water at the drain tube from evap side. Found main tube not attached all the way causing it to leak every time it goes into a defrost. Drain tube was not completed attached to the cabinet so every time unit started the defrost , all the water was coming out instead going inside tube. Corrected issue, Tested unit at the door and also turned ice maker on to check lines. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG361LVQ1
Near Cleveland, Ohio 44111
Corina H
Job Details:
06/16/2021
CC that the bake does not always turn on. Found the harness not have the insulation. Will need a new harness. ; ordrng 1 WPW10701462 (Harness) and 1 WP9758079 (Igniter)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Strongsville, Ohio 44136
David R
Job Details:
06/16/2021
"Replaced drain pump. Tested, good. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Parma, Ohio 44129
Corina H
Job Details:
06/16/2021
CC that the sheets come out wet. Ran diag F0E5 OFF BALANCE LOAD DETECTED. Service pointer W10754551B to replace the control. Will need a control. ; ordrng 1 W10634026 (Control)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Cleveland Heights, Ohio 44118
Jason N
Job Details:
06/16/2021
"Cc unit fan staying on after oven shutdown, possible temperature issue. Advised customer cooling fan will stay on after oven is shutdown until safe temperature is reached. Ran diagnostics, no codes. Ran bake test to 300 degrees, let cycle. Temperature reading correct. No issues found with unit, working as designed."
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Avon Lake, Ohio 44012
Gabriel P
Job Details:
06/16/2021
"Cc unit not working properly and delicate cycle temp too high, ran delicate cycle. Took temps on vent outlet 97F, inside unit 107F on delicate cycle. opt test good. Serial and model in file dont match the unit in customers house."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Strongsville, Ohio 44136
David R
Job Details:
06/16/2021
"Missing striker, ordering ; ordrng 2 W11457841 (Striker)s"
We serviced a
MAYTAG DISHWASHER
Model MDB9150AWQ
Near Strongsville, Ohio 44149
David R
Job Details:
06/16/2021
"Cc unit not working. Unit getting 120. Checked and found control has burn marks on it. Shorted. Ordering control *** office to reschedule ; ordrng 1 WP99002825 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Brooklyn, Ohio 44144
Dan
Job Details:
06/16/2021
"Customer complaint that unit is not starting, found loose connection at power box connection, wire nut is not holding, installed new wire nut, op test good"
We serviced a
MAYTAG WASHER
Model MVWX500XW1
Near North Olmsted, Ohio 44070
Marie V
Job Details:
06/16/2021
"Cc that the unit does not always fills with water to wash the clothes and that when is finally done does not spins out the water out of the clothes and then it takes a long time to dry in the dryer. Ran diag got error code ff7e1 basket speed sensor fault, f7e7 motor unable to reach target rpm. Ran test tachometer , no good. Unit will need shifter. Replace shifter from T/S, ran calibration,pass , ran auto test ,pass op test ok; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Ashtabula, Ohio 44004
Jeff M
Job Details:
06/16/2021
The unit is getting power and control board is not responding main control board has failed needs a new control board; ordrng 1 W11498797 (Control) and 1 S
We serviced a
WHIRLPOOL RANGE
Model wfe540h0es1
Near Cleveland Heights, Ohio 44118
Jason N
Job Details:
06/16/2021
Installed bake element. Ran bake test to 350 degrees. Good preheat and cycle. Op test good.
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYW01
Near Ashtabula, Ohio 44004
Jeff M
Job Details:
06/16/2021
Evaporator fan stopped moving replaced with truck stock unit tested good; used 1 WP2315539 (Fan) from stock
We serviced a
GE WASHER
Model GFW490RSK0WW
Near Geneva, Ohio 44041
Jeff M
Job Details:
06/16/2021
The units bearings are bad. Customer does not need an estimate he will just buy a new one
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Strongsville, Ohio 44136
David R
Job Details:
06/16/2021
Replaced right door gasket. Conformed. Tested. Good. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Cleveland Heights, Ohio 44106
Jason N
Job Details:
06/16/2021
"Cc unit warming up again Customer states unit started warming in freezer section, ice was melting in container. Customer had set temperature down to -3 degrees in freezer, and 37 degrees in ff section. Unit has been working normally for the past few weeks with those settings. Inspected unit, temps in ff section at 40 degrees, freezer reading. -2 degrees. No frost buildup on either evaporator. Check compressor health, ran test 4, 3 way valve shifting properly, compressor speed good, condenser fan running. Unable to determine any failure at his time, unit is working as designed. Advised customer we would have to come out and see unit in failure for us to determine course of action for repair. Retrieved control for return."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cleveland, Ohio 44108
Jason N
Job Details:
06/16/2021
"Cc unit coding Lo Flo F8Customer showed popFound unit water inlet connections tied together on both hot and cold. Could not split connections as customer has y-connector on plastic valves which are corroded/seized. Will break valves trying to remove. Advised customer to replaced source valves and separate hot and cold lines. Ran quick wash, water pressure coming in is reduced. Advised customer to contact plumber at this point."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS
Near Rocky River, Ohio 44116
Gabriel P
Job Details:
06/16/2021
Unit was badly damaged tub and door advised employee that whirlpool not be covering repair call whirlpool spoke to chris
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW2
Near Cleveland, Ohio 44108
Jason N
Job Details:
06/16/2021
"Installed manifold, found RF orifice tube cracked, and LF orifice tube is twisted. Both will need replaced. Removed knob from RF burner, advised customer not to use this burner until we repair. ; ordrng 1 W11028738 (Orifice holder LF) and 1 W11050487 (Orifice holder RF)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Avon, Ohio 44011
Gabriel P
Job Details:
06/16/2021
"Replaced wash motor assembly, ran calibration and auto test pass."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Euclid, Ohio 44117
Jason N
Job Details:
06/16/2021
"Cc unit not completing cycles.Ran diagnostics, found codes f8e6 for water hazard, f0e5 for offbalance load, f0e9 for offbalance pause and f8e1 for no fill. Could not run diagnostics, or components tests. Found lid strike is broken off. Unit will need lid strike before any more diagnostics can be made. Part not showing in stock on Marcone, office to contact customer for next service date. ; ordrng 1 W11457841 (Strike)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ0
Near Wellington, Ohio 44090
David R
Job Details:
06/16/2021
Cc unit start button not working. Found control panel not working properly. Ordering control panel ; ordrng 1 W10880558 (Control panel)
