Service History 867 | Freds Appliance

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Garfield Heights, Ohio 44105

Marie V

Job Details: 09/20/2021

Cc that the leg came off. Confirmed replaced leg and tried to level unit as much as I could. Floor is not level so you can only do so much. Ran calibration. Pass and explain cust that unit only need 1-2 tablespoons of detergent and that 6-7 bath towels = a full load. Op test ok

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290RTB02

Near Chagrin Falls, Ohio 44022

Jason N

Job Details: 09/20/2021

"Recovered refrigerant, installed condenser and filter drier. Pulled vacuum on system to 28in/hg for 15 min. Held vacuum, no change to gauges. Recharged system with 5.0oz of r134a. Low side stable at 7 psi, unit starting to cool. Advised customer to allow 24 hrs for unit to return to desired temps before restocking. Op test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Madison, Ohio 44057

Joe O

Job Details: 09/20/2021

Cc: leakingFound unit leaking from incoming water supply line. Rubber washer chewed up. Replaced washer with spare from truck. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM04

Near Mentor, Ohio 44060

Joe O

Job Details: 09/20/2021

Installed door. Op test ok

We serviced a

MAYTAG DRYER

Model MEDB835DW2

Near Bay Village, Ohio 44140

Angel

Job Details: 09/20/2021

Cc that unit squeals when running. Confirmed will need pulley replaced also found a AF error on display because of air flow they have the vent going from the 4 vent to a 21/2 to the outside I explained to them that it is restricting there airflow causing the error code to pop up. Cleaned out the inside of dryer and recommended the customer to replace the vent with a semi ridged vent or a ridged one. Gave customer estimate with the repair kit. Replaced repair kit. Opt test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cleveland, Ohio 44135

Gabriel P

Job Details: 09/20/2021

"Found freezer door rubbing against freezer bottom floor not allowing door to close properly took door out notice there was no washer shim put one from t/s ,opt test ok is sealing properly ; used 1 WP487576 (NYLON SHIMMING WASHER) from stock"

We serviced a

MAYTAG OTR MICROWAVE

Model MMV1175JZ0

Near North Ridgeville, Ohio 44039

Angel

Job Details: 09/20/2021

Cc that the tone on the buttons were not working. Confirmed buttons are not beeping tried to reset unit and check if the tone was turned off but did not work. Will need control board replaced. Ordering part.; ordrng 1 W11391714 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW06

Near Cleveland, Ohio 44102

Marie V

Job Details: 09/20/2021

Cc that the unit had water at the back wall on fresh food section and that the gasket is off at the top on bottom door. Confirmed gasket was not pushed in all the way. Corrected issue and check freezer and that back wall on fresh food section. Everything looks good. Explain that if door or gasket is not sealing properly unit will gas condensation inside because of cold and warm air. Op test ok

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near University Heights, Ohio 44118

Manny

Job Details: 09/20/2021

Unit need electronic control. Ordering main control. Please place customer in cancellation list; ordrng 1 W10892389 (Main electronic control) and 1 8206232A (Bulb)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Lakewood, Ohio 44107

Marie V

Job Details: 09/20/2021

Replaced lid lock. Tested in manual test. Pass. Started a cycle. Op test ok

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS05

Near North Ridgeville, Ohio 44039

Angel

Job Details: 09/20/2021

Ui was replaced. Tested unit working as designed. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV03

Near Lorain, Ohio 44052

Angel

Job Details: 09/20/2021

Arrived to home and customer said that unit is working good no need to do anything. I verified to make sure and unit is working as designed. Opt test ok.

We serviced a

WHIRLPOOL DRYER

Model CSP2970HQ1

Near North Olmsted, Ohio 44070

Gabriel P

Job Details: 09/20/2021

Found cabin bulk in making basket rub against it ordering cabinet requesting double labor and two technicians for this job also make sure is 3 job count ; ordrng 1 W11417441 (Cabinet)

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW07

Near Maple Heights, Ohio 44137

Manny

Job Details: 09/20/2021

"Cc unit not cooling, found unit with disconnected from power, connected unit to outlet and not power present in the unit there is 118VAC coming from outlet, took back cover off and found power cord harness disconnected from unit main harness connector. Reconnected harness, unit has power, ran diagnostics to verify that all components are working properly. Opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rocky River, Ohio 44116

Marie V

Job Details: 09/20/2021

Cc that the unit will not drain sometimes and that theres a red light on. The red light is the lid lock. Unit was washing when arrived canceled cycled and ran diag. No error codes. Ran drain and spin on manual test. Pass. Unit is working as designed also explain cust that unit takes about an hour on normal and more than that on others cycles like bulky items. Explain cust what to do if theres an off balance load. Op test ok.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290RTB02

Near Chagrin Falls, Ohio 44022

Corina H

Job Details: 09/20/2021

"Recovered refrigerant, replaced cond and drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok ; used 1 W10143759 () from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Woodmere, Ohio 44122

Corina H

Job Details: 09/20/2021

"CC that the unit is making a noise and the water does not drain. Ran diag F7E1 BASKET SPEED FAULT, F7E7 MOTOR UNABLE TO REACH TARGET RPM, F7E5 SHIFTER FAULT. Ran a manual spin found the belt slipping. Replaced the belt from surplus t/s. Started a rinse and spin. Opt test ng. Found the gear case has dropped down. Will need a new gearcase and cam.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam), used 1 W11239857 (Belt), 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Chagrin Falls, Ohio 44023

Jason N

Job Details: 09/20/2021

Cc unit needs front panel replaced due to damage Replaced front panel using customer supplied pre Id part. Customer satisfied with appearance. Op test good.

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Independence, Ohio 44131

David R

Job Details: 09/20/2021

"Cc unit will not come on or turn off by pressing power button, can spin knob but unit still not taking commands on different options to the console. Turned knob to activate unit, after 5 seconds display would turn off by itself, power button still not working. Went through diagnostics, found 5-2 door latch error and 6-2 communication error. Diagnose worked, all communication working. Normal cycle not working. Will need door latch and control panel. Gave estimate to customer. Customer paid SVC only, do not order parts. ; ordrng 1 WPW10443885 (Latch) and 1 W10911040 (Panel control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Chagrin Falls, Ohio 44023

Jason N

Job Details: 09/20/2021

"Cc unit not drying dishes and not washing properlyCustomer stated they were having a lot of power issues recently, and since then the unit has not been washing or drying correctly. Ran diagnostics, found code 7-1 for no heat. Ran diagnostics cycle in entirety, heater circuit turned on, no codes at end of cycle. Possible unit was disrupted in mid cycle by power issues and disabled heater circuit. Advised customer to monitor, may need control if issue returns."

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Eastlake, Ohio 44095

Joe O

Job Details: 09/20/2021

Cc: squealingFound pulley seizing to shaft. Installed dryer repair kit. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Independence, Ohio 44131

David R

Job Details: 09/20/2021

"Cc unit leaking from FZ. Took off front panel. Ran water from dispenser to make sure nothing was leaking from any lines of connections, also pushed all lines/connections to get to make sure not out of place. Found a little debris in FZ drain that couldve caused backup of water when in defrost mode. Tested ice. Good. Unit didnt leak. Op test ok."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Solon, Ohio 44139

Jason N

Job Details: 09/20/2021

"Cc unit not installed levelCust stated unit is leaning forward in cabinet space, racks will roll outward on their own. Corrected installed, adjusted leveling feet and remounted to cabinet. Customer satisfied with install. Op test good."

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Willowick, Ohio 44095

Joe O

Job Details: 09/20/2021

Cc: burner knob brokenInstalled customer supplied knob. Cannot test due to unit is not hooked up. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Shaker Heights, Ohio 44120

Corina H

Job Details: 09/20/2021

Fz 30* ff 50* 20 vacuum 90 psi equalized at 40psi used the uv dye no leak used nitrogen 140 pounds. Checked with soap no bubbles. Called t/l Bruce, unit is non repairable. Recharged unit.

We serviced a

KITCHENAID MICROWAVE

Model KEMC378KSS01

Near Brecksville, Ohio 44141

David R

Job Details: 09/20/2021

"Cc door error, had another company come out in Jan 2021 same issue. Took unit out to look at door switches, comes as a kit. Looks like maybe not both sides were replaced. Would suggest switch kit and lamp for light not working. Ordering. ; ordrng 1 W10727408 (Switch kit) and 1 WPW10440740 (Lamp), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Bedford, Ohio 44146

Jason N

Job Details: 09/20/2021

"Cc unit not heating/drying clothesRan dryer op test, good ignition and flame, flame cut out after about 10 seconds. Checked airflow, no airflow from unit. Found blower wheel had come off of motor shaft. Replaced blower wheel using misc. truck stock part. Ran dryer op test, good flame and airflow, let cycle several times. Op test good. ; used 1 WP694089 (Blower wheel) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Euclid, Ohio 44123

Joe O

Job Details: 09/20/2021

Installed drain pump. Ran auto test and calibration. Op test ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Broadview Heights, Ohio 44147

David R

Job Details: 09/20/2021

"Cc unit not draining, water built up inside. Used shop vac, cleared out all debris inside unit and through drain hose connecting to sink. Current drain pump getting stuck while activating. W11412291 drain pump. Had one on truck, replaced, tested, good. Ran diagnostics and normal express cycle. Customer to monitor. Op test ok."

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Bay Village, Ohio 44140

Marie V

Job Details: 09/20/2021

"Cc that the unit started making a different noise and that one time unit didnt finish the cycle and that right now you cant start any cycle. Ran diag found error code of F7E5 main control detected shifter not changing spin or agitation F2E1 stuck key. Ran auto test unit filled and drained and agitate but not drain. Tilted unit and found slider and rotor stripped and oil in the drain pump and back of unit. Unit will need new slider , rotor and gearcase. Cust will try to call Maytag to see if they help. ; ordrng 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11455453 (Gearcase)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cleveland, Ohio 44130

Gabriel P

Job Details: 09/20/2021

"Found defective shifter replace from t/s ,then ran diagnostic and auto test.pass opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Amherst, Ohio 44001

Angel

Job Details: 09/20/2021

"Cc that unit is not draining. Verified unit was unplugged and when unit booted up it was stuck on flood mode. Ran diagnostics and found error code F7E6 MOTOR FAULT, F0E5 OFF BALANCE LOAD DETECTED verified under unit and found shifter off the cam replaced shifter with service pointer calibrated and did a auto test unit draining and working as designed. Explained to customer only 6 to7 regular bath towels for a full load and 1 to 2 tablespoons of detergent is enough to wash there clothes. Opt test ok.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Broadview Heights, Ohio 44147

David R

Job Details: 09/20/2021

"Cc unit not starting, not taking commands. When plugging up message comes across screen Power Failure. Press Power Button to continue will not let me press power button. Then after 2 mins F2E2 error code pops up. Went B through service matters. SP W11436350, unit falls in category. Says check ribbon cable, if inserted all the way then order console. Would recommend replacing control and console at same time. Ordering.***both parts out of stock, office to set return date. ; ordrng 1 W11419171 (Control) and 1 W11478526 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Broadview Heights, Ohio 44147

David R

Job Details: 09/20/2021

Adjusted right door and leveling legs. Good. Op test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED20PKXBN00

Near Elyria, Ohio 44035

Angel

Job Details: 09/20/2021

Bi metal and defrost timer were replaced. Opt test ok.

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH31017HS6

Near Cleveland Heights, Ohio 44118

Corina H

Job Details: 09/20/2021

Replaced the control board and lightbulb. Brought the core back for return. Heated a glass of water and the lightbulb turns on and off. Opt test ok

We serviced a

ESTATE DRYER

Model TEDX640PQ1

Near Bedford, Ohio 44146

Manny

Job Details: 09/20/2021

Waited 25 mins for customer to get home. Cc unit is tripping over the breakers when run at the same time as the air conditioner. Found open thermalcutoff. Replaced cutoff with truck stuck Tml-cutoff 279816. Opt test okAdvise customer to have an electrician look at wiring of the house to make sure that the dryer is in it own dedicated breaker.; used 1 279816 (Thermal cutoff) from stock

We serviced a

KITCHENAID DISHWASHER

Model KUDS24SEWH5

Near Cleveland Heights, Ohio 44121

Corina H

Job Details: 09/20/2021

"CC that the hinge sticks when opening, the dispenser does not dispense all the time and its leaking. Found the gasket to the dispenser falling apart, the water valve is leaking and bearing on the door is missing. The water valve is nla; ordrng 1 WPW10616003 (Dispenser) and 1 9743559 (Fill valve) and 2 WP3373234 (Bearing)s"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HV1

Near Lyndhurst, Ohio 44124

Corina H

Job Details: 09/20/2021

CC that the bake is not working. Confirmed p. Found the igniter not plugged in. Reconnected the wires. Opt test ok.

We serviced a

MAYTAG REFRIGERATOR

Model MBR2262HES

Near Willoughby Hills, Ohio 44094

Corina H

Job Details: 09/20/2021

"CC that the unit is not cooling. Confirmed. 70 in the unit. Will need a new evaporator. ; ordrng 1 12001919 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Willoughby, Ohio 44094

Corina H

Job Details: 09/20/2021

"CC that the unit does not turn on all the time. Checked the wires, good. Will need a main control and ui. Parts are still covered under warranty ; ordrng 1 W11165145 (Ui) and 1 W11120155 (Control)"

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Eastlake, Ohio 44095

Corina H

Job Details: 09/20/2021

Replaced the suspension rods. Ran a calibration. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Pepper Pike, Ohio 44124

Jason N

Job Details: 09/20/2021

"Installed adjuster kit, rail and stop. Rack op test good."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near University Heights, Ohio 44118

Jason N

Job Details: 09/20/2021

"Cc unit leaks gas when oven in use and front gets too hotCustomer stated that occasionally when using the oven, they will smell gas. The front knob panel also gets too hot to touch. Ran bake test to 350 degrees. Good spark and ignition after 1 spark. Let preheat, did not smell any gas. Checked regulator connections with bubbles. No leaks at gas connections. Reran bake test to 400 degrees, good spark and ignition again. Let preheat, did not smell gas. Temped front panel after preheat to 400 degrees, front panel reading 94 degrees at its hottest spot. Let oven cycle for 10 minutes after preheat. Do not smell gas, panel temps stable at approx 94 degrees. Can not find an issue at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Cleveland Heights, Ohio 44118

Joe O

Job Details: 09/20/2021

Cc: not making iceInstalled ice maker. Still not filling. Fill tube not frozen. Ice maker sending power out to valve. Needs water valve; ordrng 1 WPW10179146 (valve-inlt)

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Cleveland, Ohio 44106

Joe O

Job Details: 09/20/2021

"Cc: grinding noise after unit stopsFound compressor excessively loud, making a grinding noise. Needs base assemblyCustomer does not want to repair at this time; ordrng 1 W11095574 (base), used 1 1OVRSZ (oversized shipping) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FFGF3054TSD

Near Strongsville, Ohio 44149

Gabriel P

Job Details: 09/20/2021

"Found no leak also took unit apart and no leaks,opt test ok"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM04

Near Bedford, Ohio 44146

Manny

Job Details: 09/20/2021

"Cc unit has a chemical smell, checked unit for the smell, unit smells like old celery, found a spill on the bottom of the unit, advise customer to clean the spill and make sure that there is not bad fruits or vegetables in the unit, if after she cleans the spill the smell persist advise customer to place a few sheets of newspaper inside the unit and that should get rid of the smell. Opt test ok"

We serviced a

GE DRYER

Model GTDP220GF3WW

Near Maple Heights, Ohio 44137

Manny

Job Details: 09/20/2021

"Cc unit not working, found broken knob, unit will need a new knob, customer will try to install, if she cant then shell call us. Collecting for parts and service,, labor would be due if we come back to replace knob.; ordrng 1 WE01X20374 (Knob), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204ESS1

Near Strongsville, Ohio 44136

Gabriel P

Job Details: 09/20/2021

"Replace tracks ,opt test ok"

We serviced a

MAYTAG DRYER

Model LDG412

Near Strongsville, Ohio 44136

David R

Job Details: 09/20/2021

"Cc unit not heating and loud screeching noises. Found belt worn and moving parts idler, rollers screeching. Unit not heating properly, vent is clear and leads right outside. Not cycling heat properly. Ignitor is good. Coils are suspected as problem. Would need idler, rollers and belt, coils. *** customer getting into contact with landlord as well ; ordrng 1 279834 (Coils) and 1 WPY312959 (Belt) and 2 12001541 (Roller)s and 1 WP6-3037050 (Pulley), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

IKEA DISHWASHER

Model IUD8555DX3

Near Grafton, Ohio 44044

Gabriel P

Job Details: 09/20/2021

"Ran auto test pass ran normal cycle and pass is working as designed left part with customer just incase anything happens will replace it,opt test ok"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Olmsted Falls, Ohio 44138

Marie V

Job Details: 09/20/2021

"Cc that the unit smells after a cycle. She cleans washer but after a few loads the smells comes back. Ran diag., no error codes. Ran auto test pass. Explain cust that unit needs to be clean or run clean washer with affresh. That helps get rid of old detergent residue and any smells that could stain in unit. Explain that theres always a little bit of water at the bottom so if you wash once a week that can start to smell. Also that leaving door open helps. Op test ok"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Mentor, Ohio 44060

Joe O

Job Details: 09/20/2021

"Cc: Noises, not cleaningFound unit is not shifting between agitate and spin. Ran auto test and calibration. Op test ok ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Painesville, Ohio 44077

Joe O

Job Details: 09/20/2021

Installed actuator. Ran auto test and calibration. Op test ok

We serviced a

WHIRLPOOL RANGE

Model WOD51EC0HS01

Near North Ridgeville, Ohio 44039

Marie V

Job Details: 09/20/2021

"Cc that the unit will act up on them, they dont have a hook up the Wi-Fi sometimes you turn it off but it wont turn off and they have to go to the breaker to shut unit off. The time changes or it will go faster than normal and that one time they used both oven at the same time and tried to turn one of the off and when they were able to do it, but the oven turned it self on again. Ran diag found F6E4 user interface / appliance manager state status mismatch. Tested all components and pass. Unit needs to be hooked up to WiFi found SP The consumer may experience that the cooking cycle on Series 5 Built-in Oven is not getting canceled and the keypad is getting stuck. The only option to come out of it is to cycle Power.This issue has been fixed in the latest software which is there in production as well as this is available OVER THE AIR (OTA) update. Consumers need to connect the oven to the internet to get the latest software. Called Safety. Closed the job"

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Mentor, Ohio 44060

Jason N

Job Details: 09/20/2021

"Cc unit not powering onConfirmed unit will not power on, able to enter diagnostics mode, found codes f6e2 for ACU cannot hear UI and f2e1 for UI stuck button. Unit needs console and main control for communication fault. ; ordrng 1 W11135392 (Main control) and 1 W11135391 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Bay Village, Ohio 44140

Manny

Job Details: 09/16/2021

"Cc unit not cooling in RC section freezer is ok, found RC evap cover covered in frost, steamed evap and followed service pointer W11092686 to correct the issue, found evap thermistor place too high up place in correct spot as per service pointer. Advise customer to monitor for 24 hours if unit temp doesnt equalize after the 24 hours to call us to order evap harness W11087438. Opt test ok."

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near North Olmsted, Ohio 44070

Marie V

Job Details: 09/16/2021

"Cc that he can move the top of unit. Confirmed took top off and found hinges in the back lifted up, no allowing door to properly engage with clips. Corrected issue. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC0

Near Cleveland, Ohio 44106

Marie V

Job Details: 09/16/2021

"Cc that the unit will not run, turns on but does no start the cycle it pauses it self. Ran diag no error codes. Ran manual and tested all components, water valves drain pump, recirculating pump, pass tested motor, no good. Check his on motor all in range between 16 to 20 ohms. Unit will need main control; ordrng 1 W11352117 (Control)"

We serviced a

IKEA REFRIGERATOR

Model IK8FXNGFDM00

Near Cleveland, Ohio 44113

Marie V

Job Details: 09/16/2021

"Cc that the unit is not cooling properly,. Took temps 40* on fresh food section and 37 on freezer. Took evap cover off and with the black light found a leak at the evap. Unit will need sealed system repair. Cust will call if they want to continue ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM10

Near Parma, Ohio 44129

Marie V

Job Details: 09/16/2021

"Cc that they couldnt removed old filter for replacement. I was able to remove filter, installed new one in, and explain cust to run the water so filter can be full with water.. op test ok"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Cleveland, Ohio 44109

Manny

Job Details: 09/16/2021

"Replaced motor, opt test ok"

We serviced a

MAYTAG DRYER

Model MGDC300BW1

Near Westlake, Ohio 44145

Angel

Job Details: 09/16/2021

Cc that unit is not drying. Verified checked all fuses and were good. Air flow was weak in the outside of the home. Flame would turn on and turn off quick. Called BJ to confirm and asked me to take off vent on back of dryer and run it and see if it stays on and it did. Explained to customer they will need somebody to come out to clean vent. Recommended them to call vent wizards. Unit working as designed. Opt test ok.

We serviced a

GE WALL OVEN

Model JGRP17WEW5WW

Near Kirtland, Ohio 44094

Corina H

Job Details: 09/16/2021

"CC that the bake is not working. Confirmed. 0 amps to the igniter. 120 volts to the igniter from the control. Will need a new igniter ; ordrng 1 WB2X9154 (Igniter), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HB00

Near Strongsville, Ohio 44136

David R

Job Details: 09/16/2021

"Cc unit is not microwave not starting, having open and close door message. Watched as customer opened and closed door. Advised that there is a switch that is spring loaded. If not closing properly, not slamming but giving door firm push to make sure switches are activating and reading correctly, a message can pop up to close door. Showed customer how I closed it and every single time unit is working. Opened and closed door more than 20 times and every time unit worked. Went through service matters and checked to see if any service pointers. Went over service pointer. Went through each step and switches, door, all check good. Even tightened up switch screws, came a little bit closer to door. Tried adjusted right side closer to cabinet/switches as well. Every time testing unit. Has worked. Unit test good. Op test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Orwell, Ohio 44076

Brian M

Job Details: 09/16/2021

Customer showed pop took pic Customer complaint of no cool Found unit frosted in Rear evap cover Put unit into forced defrost no good removed rear evap cover found heater not plugged in all the way OP Test Ok

We serviced a

MAYTAG REFRIGERATOR

Model PSD268LGEW

Near Madison, Ohio 44057

Dan

Job Details: 09/16/2021

"Customer complaint that unit is not cooling, fresh food section temperature at 73 degrees, freezer section temperature at 73 degrees, nothing is running, Found cooling turned off, turned cooling on, compressor started, fans are running, no frost pattern on formed evaporator , 7nit needs new compressor and evaporator, customer does not want repair ; ordrng 1 12001940 (Evaporator) and 1 W10160407 (Compressor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE DISHWASHER

Model PDT715SYN3FS

Near Chesterland, Ohio 44026

Jason N

Job Details: 09/16/2021

"Cc unit not startingCustomer stated she couldnt get unit to start washing, the unit would beep at her. Ran wash test, unit filled and started washing. Tested several times, unit is operating normally. Customer is elderly and seemed confused on how to start unit. Walked her through starting the unit and ensuring door is closed in time so as not to time out. Had her start a cycle. Op test good."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPUH19D7LF1

Near Mentor, Ohio 44060

Joe O

Job Details: 09/16/2021

Pulled unit. Found heat exchanger line corroded. Found short stub on compressor. Needs heat exchanger and compressor as well. Heat exchanger out of stock. Office to reschedule; ordrng 1 297217900 (heat exchanger) and 1 5304478809 (compressor)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Elyria, Ohio 44035

Gabriel P

Job Details: 09/16/2021

"same issue as before ; ordrng 1 W11233718 (Harness) and 1 W11395618 (Cap), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near North Olmsted, Ohio 44070

Angel

Job Details: 09/16/2021

"Cc that unit did not spin out clothes and would not turn off. Verified, plugged in unit and it was in flood mode cancelled out and ran diagnostics found error code F0E5 OFF BALANCE LOAD DETECTED, did a manual spin and agitation and was working normal looked under unit everything was clean checked pressure hose and blew through it sounded normal no kinks. Ran a calibration and auto test passed. Recommended customer to keep loads from 6 to 8 regular bath towels for a max load and only 1 to 2 tablespoons of detergent is enough to wash clothes. Opt test ok."

We serviced a

WHIRLPOOL DISHWASHER

Model GU1200XTLT2

Near Shaker Heights, Ohio 44122

Corina H

Job Details: 09/16/2021

CC that the unit is leaking. Started a cycles no leaking. Found the drain hose lower then the sink. Raised the drain hose as high as it will go. Opt test ok. ; used 1 SENIORDISCOUNT (senior discount) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Andover, Ohio 44003

Brian M

Job Details: 09/16/2021

Customer complaint of squeaking Lower hinge spacer causing noise Installed grease and spacer OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Cleveland, Ohio 44128

Corina H

Job Details: 09/16/2021

"CC that there is food freezing in the ff section and the ice maker is not working. Checked the temps 37-42* top shelf was at the highest point, advised cust to lower the shelfs to have proper air flow. Cycled ice maker, stopped mid way. Replaced the ice maker from t/s. Opt test ok. ; used 1 WPW10300024 (ICE MAKER) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Ravenna, Ohio 44266

Brian M

Job Details: 09/16/2021

Cc unit wont switch from hot to cold mid cycle Advised that unit does not do that Advised on owners manual OP Test Ok

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Cleveland, Ohio 44128

Corina H

Job Details: 09/16/2021

"CC that the unit would not drain and there was grease on the clothes. Ran diag no codes. Found oil on the bottom of the floor. Took picture. Leaking from the gearcase. Will need a gearcase, cam, hub, motor, belt, shifter and capacitor. Office to reschedule. ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 W11026785 (Motor) and 1 W10913953 (Shifter) and 1 W11395618 (Capacitor) and 1 W10528947 (Hub)"

We serviced a

JENN-AIR RANGE

Model JDS9860AAP

Near Chagrin Falls, Ohio 44022

Joe O

Job Details: 09/16/2021

"Cc: intermittently not igniting top burnersFound misdirected spark on multiple igniters. Found igniter wires dry rotted and cracked. Found igniter worn. Needs igniter wiresCustomer does not want to repair at this time; ordrng 2 WP74005890 (terminal b)s, used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cleveland, Ohio 44103

Manny

Job Details: 09/16/2021

"Replaced shifter actuator, opt test ok"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Bedford, Ohio 44146

Corina H

Job Details: 09/16/2021

Glass came in damaged. Took pictures. ; ordrng 1 WPW10535776 (Glass)

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW3

Near Lakewood, Ohio 44107

Manny

Job Details: 09/16/2021

"Replaced igniter, opt test ok."

We serviced a

KITCHENAID ICE MAKER

Model KUID308ESS1

Near Lakewood, Ohio 44107

Manny

Job Details: 09/16/2021

"Cc unit not making ice or filling after he replaced the filter he tried to run the clean cycle and unit kept leaking water, found filter not installed all the way, causing it not to fill the reservoir instead leaks water, turn the filter all the way in, unit is filling and water is circulating to the evap. Advice customer to monitor unit and show him where filter need to be when install"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Middleburg Heights, Ohio 44130

Marie V

Job Details: 09/16/2021

Cc that the unit is making a clicking noise and its getting worse. Ran diag found error code f7e6 motor fault. Found shifter off place. Replaced shifter ran calibration and auto test pass. Op test ok

We serviced a

KITCHENAID WALL OVEN

Model KOSE500ESS05

Near Strongsville, Ohio 44136

Marie V

Job Details: 09/16/2021

"Took POP. Cc that the unit has marks on door and bottom oven vent. Confirmed, took pics. Unit still under 30 days. Cust called whirlpool and they fixed the entitlement and sent a dispatch. Office will contact to schedule ; ordrng 1 WPW10709147 (Frame glass) and 1 WPW10351279 (Vent oven)"

We serviced a

MAYTAG REFRIGERATOR

Model B

Near Strongsville, Ohio 44149

Marie V

Job Details: 09/16/2021

"Cc that the fresh food section is not cooling and that freezer is still cold. Took temps 55* on fresh food section and 33* on freezer. Found lots of frost on freezer. Check ohms on bi-metal is open. Will need new bimetal. Cust will call if she wants to continue. ; ordrng 1 WPW10225581 (Bi-metal), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Garfield Heights, Ohio 44125

Corina H

Job Details: 09/16/2021

"CC that there is a fault code of f2e1. Confirmed. F2e1 stuck key. Checked the connections, good. Will need a new control. ; ordrng 1 W11528350 (Control)"

We serviced a

JENN-AIR RANGE

Model JES1750ES0

Near Lakewood, Ohio 44107

Manny

Job Details: 09/16/2021

"Replaced main control, opt test ok, took core for return"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Garfield Heights, Ohio 44125

Corina H

Job Details: 09/16/2021

CC that there is a knocking noise and oil in the tub. Ran diag no codes. Checked underneath no oil leaking. Suspension rods are good. Started a rinse cycle with towels. The clicking noise is the clutch. Noises are normal. Opt test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Cleveland Heights, Ohio 44118

Jason N

Job Details: 09/16/2021

Cc unit upper rack brokenConfirmed both sides of adjusters on upper rack have broken. Replaced upper rack adjusters using customer supplied pre Id part. Rack operation test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Broadview Heights, Ohio 44147

David R

Job Details: 09/16/2021

"Cc unit lights not working. Found 2 causing issue. Both in FF, right pantry LED, Top Left back LED. Replaced both. Tested. Good. Op test ok. ; used 2 W10695459 (LED MODULE) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Painesville, Ohio 44077

Dan

Job Details: 09/16/2021

"Customer complaint that time and date changes on it own and oven shuts off mid cycle, ran diagnostics found f6e0( user interface lost communication) error code saved 6 times, unit needs new user interface , customer says they have an extended warranty through Lowes , advised customer to contact Lowes for coverage, part is also showing out of stock ; ordrng 1 W11339755 (Ui), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Strongsville, Ohio 44149

Gabriel P

Job Details: 09/16/2021

"Auger motor seize giving estimate ; ordrng 1 W10822606 (Motor), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Westlake, Ohio 44145

Angel

Job Details: 09/16/2021

Unit is working as designed customer just had question about the functions on the unit. Explained to her everything she needed. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Brecksville, Ohio 44141

David R

Job Details: 09/16/2021

"Cc sometimes unit will not take options or start up, console blank. Will have to restart breaker in order for it to go back working. Took off power connection, retwisted wires to make sure good connection, took off front panel and reconnected all wires to make sure they were in correctly, turned power back on. Ran diagnostics. Good. All components working. Op test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Painesville, Ohio 44077

Dan

Job Details: 09/16/2021

"Installed new freezer section led module, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD05

Near University Heights, Ohio 44118

Jason N

Job Details: 09/16/2021

"Cc unit not cooling Customer stated unit stopped cooling temporarily, he cleaned condenser coils as they were very bad he said. Cooling returned to unit, but now ice maker not working, and ice buildup on bottom of freezer. Found defrost drain iced over. Cleared ice from freezer, steamed down drain hole. Good flow through. Found ice maker jammed with excessive ice, most likely when unit thawed. Cleared ice from ice maker, ran manual harvest test, ice maker indexed properly and filled with water. Op test good. Customer also wants to have ice dispense repaired, separate issue. Found ice door bracket broken, unit needs ice door kit. ; ordrng 1 W10823377 (Ice door kit)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Middleburg Heights, Ohio 44130

Gabriel P

Job Details: 09/16/2021

"Replace pump assembly,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Brooklyn, Ohio 44144

Gabriel P

Job Details: 09/16/2021

"Found filter housing leaking,ordering ; ordrng 1 W11346623 (Filter housing)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Rocky River, Ohio 44116

Gabriel P

Job Details: 09/16/2021

Found three prong dryer terminal burn and l1 receptacle is burning as well advise customer to replace receptacle so replace 3 prong wore from t/s opt test ok ; used 1 PT500L (3 PRONG DRYER CORD) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM07

Near Beachwood, Ohio 44122

Jason N

Job Details: 09/16/2021

"Cc unit door gasket not staying in place and water leaking in freezerFound ff door gasket will not staying in track on upper corner. Ran bead of silicon into track to secure gasket. Advised customer to minimize opening door to allow silicone to cure. Found ice buildup in freezer, water leaking from ice maker. Fill tube not installed correctly, correctly ice maker fill tube. Op test good."

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