Service History 87

We serviced a
JENN-AIR COOKTOP ELE
Model JGD3430GB00
Near North Royalton, OH 44133
David R
Job Details: 07/29/2021
Customer had questions about heat emitting from blower motor. Customer is using all 4 burners on high. Let know that more heat is being drawn down into blower and could get hot. Checked and unit is hooked up correctly and blower is hooked up and working correctly. Unit is working as designed. Per owners manual hot surfaces should not be touched. If any other questions can refer to customer service and also provided file number preciously used. If need be can always send another tech.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rock Creek, OH 44084
Jeff M
Job Details: 07/29/2021
The freezer door was not adjusted properly I readjusted the freezer door now shuts correct. customer is experiencing freezing on the top shelf of the refrigerator I blocked 50% of both air return channels unit tested good I also explained the cold air coming out of the primary vent you put anything underneath it it will freeze
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Kent, OH 44240
Brian M
Job Details: 07/29/2021
Cc of noise found bead in felt Removed OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Broadview Heights, OH 44147
David R
Job Details: 07/29/2021
"Cc unit leaking from bottom of fridge and icemaker not working. Found unit needs new drain tube, per service pointer unit is over 5 years so 100% part coverage. Icemaker not cycling. Could not find part on T/s. Ordering. Will use drain tube from t/s on return. ; ordrng 1 W10882923 (Icemaker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Broadview Heights, OH 44147
David R
Job Details: 07/29/2021
Replaced adjuster kit. Tested and good. Op test ok.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Brecksville, OH 44141
David R
Job Details: 07/29/2021
Replaced control panel and interface controls. Tested. Good. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Geneva, OH 44041
Jeff M
Job Details: 07/29/2021
Capacitors on the inverter board are swollen needs a new inverter board; ordrng 1 W11087200 (Inverter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS04
Near Painesville, OH 44077
Jeff M
Job Details: 07/29/2021
Customer never turned on the humidity control. I turned it on tested good the dampener assembly is loud it does need replaced; ordrng 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WTW 5610XW3
Near Painesville, OH 44077
Jeff M
Job Details: 07/29/2021
The bearings for the machine have failed and lock has failed customer wanted an estimate with just the lock to be replaced the unit is almost 10 years old estimate only; ordrng 1 W10404050 (Lock)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near Maple Heights, OH 44137
Dan H
Job Details: 07/29/2021
"Installed control and ground wire, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ09
Near North Olmsted, OH 44070
Marie V
Job Details: 07/29/2021
"Cc that the unit has a drawer that is not fitting on the door and that the ice is sticking with each other, tested door chute op test ok. Advic cust to try to use the ice more often or get ride of some ice after a few days if not been use because over time if is not been use ice will stick and it will cause problems to dispense. called whirlpool tech line spoke with Adrian, he told me that most likely the door was manufactured wrong. Will need to replace door. Ordering door and badge. Advice cust that doors takes about 6 to 8 weeks to arrive , office will contact ; ordrng 1 WPW10612926 (Badge) and 1 W11435343 (Right hand door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Seven Hills, OH 44131
David R
Job Details: 07/29/2021
Replaced FZ gasket. Tested. Good. Op test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Parma, OH 44134
David R
Job Details: 07/29/2021
Replaced igniter. Tested. Bake working and cycled. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44130
David R
Job Details: 07/29/2021
Cc unit frosting up in back of FZ. Tested and fans are running and heater is turning on. Thermistor shorted. Steamed ice and replaced thermistor from t/s. Good. Give 24 hours to return to normal temps. Op test ok. ; used 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock
We serviced a
GE WASHER
Model GFWN1100L2WW
Near Madison, OH 44057
Joe O
Job Details: 07/29/2021
"Cc: tub loose, loud thumping noiseCustomer stated first load after repair the unit started making a thumping noise and they found the drum bouncing around. Found bearings failed. Needs tub assemblyCustomer does not want to repair at this time; ordrng 1 WH45X10142 (washing machine bask) and 1 WH45X10071 (rear_tub) and 1 WH08X10023 (tub_seal) and 1 WH45X10101 (washer drum front wi)"
We serviced a
MAYTAG WASHER
Model LAT7800AAL
Near Madison, OH 44057
Joe O
Job Details: 07/29/2021
Installed belts. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Eastlake, OH 44095
Joe O
Job Details: 07/29/2021
Cc: error codesFound error f7e1(single speed wash motor failure) f9e1(not draining) fae2(vent wax motor electrical problem). Ran diagnostics test. Found unit has strong drain. Found unit not washing. Needs sump assemblySump assembly out of stock. Office to reschedule; ordrng 1 W11460945 (Sump assembly)
We serviced a
GE REFRIGERATOR
Model GFS26GSNBSS
Near Willoughby, OH 44094
Joe O
Job Details: 07/29/2021
"Cc: not coolingFound compressor not running upon arrival. Relay continues to trip on compressor. Hooked up compressor tester. Compressor started, pulling 1.23 amps. Needs start deviceCustomer does not want to repair at this time ; ordrng 1 WR08X22874 (refrigerator relay &), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Willoughby, OH 44094
Joe O
Job Details: 07/29/2021
Cc: will not power upFound control broken. Needs controlControl out of stock. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec)
We serviced a
GE REFRIGERATOR
Model PDS22SBNBS
Near Chardon, OH 44024
Joe O
Job Details: 07/29/2021
Cc: noisesFound small amount of chatter coming from r134a running through cap tube. Customer stated thats not the noise they heard. Unable to duplicate noise. Op test ok
We serviced a
WHIRLPOOL WASHER DUET
Model WFW92HEFW0
Near University Heights, OH 44118
Dan H
Job Details: 07/29/2021
"Customer complaint of erratic displays, powered unit on selector knob is showing 3 different cycles lit, user interface test shows shorted keys, unit needs new user interface ; ordrng 1 W10911023 (Ui)"
We serviced a
WHIRLPOOL DRYER
Model WED7000DW0
Near North Olmsted, OH 44070
David R
Job Details: 07/29/2021
Cc unit screeching. Replaced dryer kit from t/s. Tested. Good. Op test ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chagrin Falls, OH 44023
Joe O
Job Details: 07/29/2021
"Cc: not making iceCycled ice maker, found unit will cycle but not filling, fill tube not frozen. Needs ice maker and water valveValve and ice maker out of stock. Office to reschedule No parts list was available for unit. Looked up parts by part numbers on old parts; ordrng 1 W11546935 (Ice maker) and 1 W11546685 (Water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lakewood, OH 44107
Corina B
Job Details: 07/29/2021
CC that the filter does not come out and there is a noise. Confirmed. Found the filter stuck in the housing. Will need new housing. Damaged the filter when removing it. Office to reschedule ; ordrng 1 WPW10394053 (Housing) and 1 EDR1RXD1 (Filter) and 1 W11164593 (Diffuser)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cleveland, OH 44120
Jason N
Job Details: 07/29/2021
"Cc unit making noise and not drying clothes Ran dryer test, verified noise from blower wheel area. Pulled vent and rear cover, found vent tube full of wet lint, blower housing and lint tube rusted out. Water has been getting into unit from vent tube. Unit needs new lint chute and blower wheel housing. Customer stated he was a warranty, but is not call right now. Paid service call. Estimate only at this time. ; ordrng 1 W11117429 (Lint chute)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Beachwood, OH 44122
Jason N
Job Details: 07/29/2021
"Cc unit still not cooling correctly, no ice production Checked temps in freezer, found temps at 20 degrees. Found ice ball on cap tube. Unit has refrigerant leak. Found service pointer W10666205E for this issue as well as S-code S71233 for parts and labor. ; ordrng 1 W10917531 (Ff evap) and 1 WPW10143759 (Filter drier) and 1 W10276644 (Compressor) and 1 W10342573 (Tray)"
We serviced a
KITCHENAID RANGE
Model KODE507EBL00
Near Beachwood, OH 44122
Jason N
Job Details: 07/29/2021
"Cc unit needs 27 trim installed Found lower vent trim cover missing. Part sent out is not the correct part needed. Ordering lower vent trim assembly. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10351276 (Vent assembly black)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bedford Heights, OH 44146
Jason N
Job Details: 07/29/2021
"Cc unit does not heat.Plugged in unit, ran time dry cycle. Unit heating properly. Could not find any issues with unit. Unit working as designed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Strongsville, OH 44136
Marie V
Job Details: 07/29/2021
Cc that theres a grinding noise coming from drum. Confirmed. Found motor not aligned and holder on it came off. Unit will need new motor and blower wheel; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
MAYTAG DRYER
Model SDG4606AWW
Near Mentor, OH 44060
Jeff M
Job Details: 07/29/2021
Found the thermal fuse open the vents all kinked causing a big airflow restriction needs a new fuse; ordrng 1 WP40113801 (Fuse) and 1 S
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Fairport Harbor, OH 44077
Jeff M
Job Details: 07/29/2021
It was a control lock. I unlock the control unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYE0
Near Chagrin Falls, OH 44023
Joe O
Job Details: 07/29/2021
"Cc: not washingFound error code f6e6(cool water). Ran test cycle. Found unit shutting down mid cycle and flashing start resume. Found no loss of power at control. Needs control, and latchControl out of stock. Office to reschedule; ordrng 1 W10482988 (elect control board) and 1 W10619006 (latch-door)"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Ravenna, OH 44266
Brian M
Job Details: 07/29/2021
"Cc unit not agitating properly Found washplate damaged Customer wants to install ; ordrng 1 W10902814 (washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE WALL OVEN
Model PEB1590DM2BB
Near Rocky River, OH 44116
Gabriel P
Job Details: 07/29/2021
"Found burn marks on main control board, unit will need main control board.; ordrng 1 WB27X25300 (Electronic control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Westlake, OH 44145
Gabriel P
Job Details: 07/29/2021
"Found unit at 60 degrees in both cavities, no frost pattern on evaporator 0.5 amps draw from compressor ; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Drier filter) and 1 W10836706 (Evaporator)"
We serviced a
WHIRLPOOL RANGE
Model GFE461LVS0
Near Amherst, OH 44001
Gabriel P
Job Details: 07/29/2021
"Found error F6e1 followed tech sheet codes, unit will need main control. Please order part on 8/6/21 customer will be out of town until then; ordrng 1 WPW10308315 (Main control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Lakewood, OH 44107
Corina B
Job Details: 07/29/2021
CC that the door does not stay shut. Confirmed. Found the latch broke off. Replaced the latch from surplus t/s. Opt test ok ; used 1 WPW10610880 (Catch) from stock
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVW7232HW
Near Perry, OH 44081
Jeff M
Job Details: 07/29/2021
I put the unit in a high-speed spin and then I put the unit in agitation cycle I was not able to duplicate the sound unit is operating by design
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Cleveland Heights, OH 44118
Dan H
Job Details: 07/29/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 80 degrees, freezer section temperature at 24 degrees, compressor and condenser fan are running, evaporator fan is not running, found excessive frost built up on back wall, found fresh food section door not sealing due to tortilla package wedged in door, unit needs new evaporator fan motor, control , and thermistor , part is out of stock so not scheduling return appointment ; ordrng 1 WPW10464673 (Fan motor) and 1 W10316760 (Thermistor) and 1 W11035836 (Cntrl)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lorain, OH 44052
Gabriel P
Job Details: 07/29/2021
"Cc unit not working, replaced lid lock with truck stock ran calibration and diagnostic cycle opt test passed; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Lorain, OH 44052
Gabriel P
Job Details: 07/29/2021
"Cc unit not dispense water, found frozen reservoir, steamed reservoir and opt test pass"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44103
Corina B
Job Details: 07/29/2021
CC that there is a smell of pee. Checked the freezer 5 ff 39. Checked the compressor area no signs of rodents. Checked the ff and Fz section no signs of a smell. No food rotting. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM00
Near Olmsted Falls, OH 44138
Marie V
Job Details: 07/29/2021
"Cc that the unit is not making ice and that ther3ss frost on ice maker facia and back wall. Took temp 33* on fresh food section and 0* on freezer.unit was set to 33* change back to recommended. Tested door switches and fan motor good. Ran diag error codes on ice maker E0 ice maker is working. Found SP. It will only replace seal kit, advice cust to allow unit about 24 hours for temps to change , it was set too cold witch can cause freezing lines and frost on unit. Op test ok. Cust will call back if they dont see any changes for now is complete.; ordrng 1 W10612142 (Rear seal adapter kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Aurora, OH 44202
Brian M
Job Details: 07/29/2021
Recovered refrigerant Installed and evap drier Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 6oz r134a Pressure sitting at 0 normal frost pattern Ran test 4 normal frost OP Test Ok; used 2 WPW10143759 (DRIER) from stock
We serviced a
KENMORE WASHER
Model 11D.5142511
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/29/2021
"Unit will need tub ring and suspension replaced ; ordrng 1 WPW10215107 (Tub ring) and 1 W10780048 (Suspension tub), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Aurora, OH 44202
Jason N
Job Details: 07/29/2021
"Cc unit making loud vibration noise during spin cycle. Found unit basket has side to side movement and clunking noise. Unit has rear tub bearing or crosspiece(spider) failure. Unit will need basket and tub replacement. Some parts not showing in stock at Marcone, office to contact customer. ; ordrng 1 WPW10202459 (Basket) and 1 W10305749 (Front tub) and 1 W11239041 (Rear tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cleveland, OH 44108
Corina B
Job Details: 07/29/2021
Replaced the dispenser. Opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Marie V
Job Details: 07/29/2021
"Cc that the unit is not making ice. Took temps 37* on fresh food section, 5* on freezer and 14* on ice maker box. Ran diag found error code of E5 timed ice maker. Ran step 16 , 17 for door switches,pass. Unit will need ice maker. ; ordrng 1 W11294907 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cleveland, OH 44112
Brian M
Job Details: 07/29/2021
Cc unit not spinning Ran diagnostics no errors Ran manual spin and agitate test no issue Ran auto test and calibration Advised to watch
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Cleveland Heights, OH 44118
Dan H
Job Details: 07/29/2021
"Customer complaint that only some of the burners are lighting, confirmed, found left side igniters not arcing, unit needs new spark module ; ordrng 1 WPW10110523 (Spark module)"
We serviced a
KITCHENAID WALL OVEN
Model KODE507EBS05
Near Highland Heights, OH 44143
Brian M
Job Details: 07/29/2021
Installed hinges OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Huntsburg, OH 44046
Joe O
Job Details: 07/29/2021
"Cc: not agitating, over fillingFound error codes f7e5(motor fault). Ran auto test. Found unit is not shifting. Needs actuatorActuator out of stock. Office to reschedule; ordrng 1 W10913953 (actuator)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS
Near Mantua, OH 44255
Jason N
Job Details: 07/29/2021
"Cc unit not draining all the time Customer states unit will randomly not drain and leave water in the bottom. Ran diagnostics, found codes, 6-4 for float switch open, 8-2 for drain motor electrical problem, and 3-3 for OWI calibration failure. Ran wash then cancel drain several times. Unit draining out properly. Possible intermittent drain pump operation based on fault history. Replaced drain pump using customer supplied pre Id parts. Reran wash test then cancel drain out several more times. Unit is draining out properly at this time."
We serviced a
SAMSUNG DRYER
Model DV520AEP/XAA02
Near North Ridgeville, OH 44039
Marie V
Job Details: 07/29/2021
"Replaced thermostat and cut off, tested unit pass. Ask cust to check,pass. Check vent outside, is clear. Op test ok cust paid cash remaining balance was 137.71 cust paid 150 cash no change. We have to refund to her CC 12.29. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Elyria, OH 44035
David R
Job Details: 07/29/2021
"Cc while running it is making a grinding noise, one time customer said unit leaked from front door. Found grinding coming from wash motor while running. Also wash motor arm not moving, getting stuck in one position. Could have sprayed continuously at front door and caused water build up. Ordering wash motor. ***scheduling as a 2 hour. Seems like power water, drain will have to be removed first. ; ordrng 1 W11416362 (Pump motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near South Euclid, OH 44118
Corina B
Job Details: 07/29/2021
"Replaced the control, ui, fan, and damper. Opt test ok."
We serviced a
GE REFRIGERATOR
Model PFE28KSKBSS
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/29/2021
Wrong ice maker ordering ; ordrng 1 WR30X28731 (Icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS1
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/29/2021
Replaced drain pump ran diagnostic cycle opt test ok
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Cleveland Heights, OH 44118
Corina B
Job Details: 07/29/2021
CC that there is water in the unit. Checked the drain pump clear. Found the unit is bolted to the stand. Customer bought a new unit but needed the old one disconnected. Took bolts out the the washer.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFUS2613LP0
Near Elyria, OH 44035
Gabriel P
Job Details: 07/28/2021
"Unit will need a seal system repair; ordrng 1 5304511982 (Compressor) and 1 5303918480 (Evap) and 1 5303305677 (Drier filter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Chardon, OH 44024
Brian M
Job Details: 07/28/2021
Installed dispenser OP Test Ok
We serviced a
GE WASHER
Model WPRE6150K1WT
Near North Ridgeville, OH 44039
David R
Job Details: 07/28/2021
"Called GE techline. Unit not spinning or agitating. No lights on the motor inverter. Checked and no correct ac voltage. Replace motor assembly. Customer paid SVC. Do not order parts ; ordrng 1 WH20X10076 (Motor assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAB3
Near Shaker Heights, OH 44120
Corina B
Job Details: 07/28/2021
"CC that the unit does not start. Confirmed. Found the start is not working. The wire harness has silver migration. Will need a new ui.; ordrng 1 WPW10475772 (Ui), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Lyndhurst, OH 44124
Corina B
Job Details: 07/28/2021
Water valves and hoses have been replaced. Opt test ok.
We serviced a
GE REFRIGERATOR
Model GFE26GGKBBB
Near Painesville, OH 44077
Dan H
Job Details: 07/28/2021
"Install sum , this sum is not lighting up either, unit is cooling well now anyways, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Madison, OH 44057
Jeff M
Job Details: 07/28/2021
Customer was experiencing the machine not working. upon my arrival machine has been operating correctly. I was not able to duplicate an issue I did run a calibration cycle. We also went over proper loading procedure on this machine
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Perry, OH 44081
Joe O
Job Details: 07/28/2021
"Installed control, and lid switch. Ran auto test and calibration. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ03
Near Painesville, OH 44077
Joe O
Job Details: 07/28/2021
Installed gasket. Steamed gasket. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS2
Near Painesville, OH 44077
Jeff M
Job Details: 07/28/2021
The unit is not cooling the top evaporator frosted back over. I started looking through the text sheet this machine is capable of changing the way the defrost cycle works. I turned it so the defrost system will occur regardless if it needs it or not its more of a manual defrost and less based on the sensors of the machine. Also by customers request I change the temperature reading output to real time temperature instead of target temperature. I explain to them how all that works. Customer is going to shut the machine down move the food and let it sit for two days with the doors open to properly and thoroughly defrost the entire freezer cavity.
We serviced a
KITCHENAID RANGE
Model KESC307BAL9
Near Sheffield Lake, OH 44054
Marie V
Job Details: 07/28/2021
Replace hinges. Tested unit and ask cust to try. Op test ok
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Brecksville, OH 44141
David R
Job Details: 07/28/2021
Replaced door. Good. Op test ok.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Newbury Township, OH 44065
Jason N
Job Details: 07/28/2021
"Cc unit stopped powering onCustomer stated unit is doing same thing that it was doing a year ago when the controls were changed. Able to run diagnostics, found codes f6e2 for ACU cannot hear UI and f2e1 for UI stuck button. Replaced console and main control using customer supplied pre Id parts. Checked outlet for polarity and voltage. Voltage good at 122v, polarity is correct. Ran auto test and calibration. All functions passed. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48MFS05
Near Solon, OH 44139
Brian M
Job Details: 07/28/2021
Installed fan still not getting proper power Found control board to have a blown resister Part is NLa Customer is talking to warranty company ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Chagrin Falls, OH 44023
Brian M
Job Details: 07/28/2021
Cc unit frosting up Customer stated husband just fixed door that has a huge gap in the fridge door Found blend door in freezer clogged with ice Cleared iceOP Test Ok Advised to watch
We serviced a
MAYTAG DRYER
Model MGD6230RHW0
Near Eastlake, OH 44095
Dan H
Job Details: 07/28/2021
"Customer complaint that unit will not allow cycle to be selected, confirmed , unable to run diagnostics, unit needs new control and user interface, part is out of stock so not scheduling return appointment ; ordrng 1 W11413566 (Ui) and 1 W11525994 (Cntrl)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRU17G4JW21
Near Bay Village, OH 44140
Marie V
Job Details: 07/28/2021
"Cc that the unit stopped cooling. Took temps 80* . Found a loose connection at the thermostat, put it back in tested . Op test no good. Check start device and replace and tested op test no good. Unit will need new thermostat. Cust will call if they want to continue ; ordrng 1 5304497345 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Bay Village, OH 44140
Marie V
Job Details: 07/28/2021
Cc that the unit does not works. Confirmed unit is stuck in lock control. Took panel off and inspected all connections they were good. Found oxidation on UI. Unplug power and Ui and then plugged power back in and close the door. Drain pump started running. Unit will need Ui; ordrng 1 W10894669 (UI)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF2
Near Painesville, OH 44077
Joe O
Job Details: 07/28/2021
"Cc: not making ice, not coolingFound temps at 34 in freezer and 49 in ff section. Found unit has no frost pattern. Compressor is running. Needs compressor, drier and evaporatorCompressor and evaporator show out of stock, office to reschedule; ordrng 1 242044503 (evaporator) and 1 242104104 (compressor) and 1 WPW10143759 (dryer)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Bedford Heights, OH 44146
Jason N
Job Details: 07/28/2021
"Cc unit makes a loud tone at the end of the cycle, not all the time. Customer showed pop, still under a yr when job was created. Ran diagnostics, no codes stored. Ran auto test, no abnormal sounds heard. Checked under unit, nothing unusual. Ran drain and spin cycle on the entirety, no abnormal sound heard. Tested multiple manual functions, all tested good. Could not duplicate a loud tone sound from unit at this time."
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Orwell, OH 44076
Jeff M
Job Details: 07/28/2021
Installed the new part op tested good. Ui
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Aurora, OH 44202
Brian M
Job Details: 07/28/2021
Installed icemaker OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Westlake, OH 44145
Marie V
Job Details: 07/28/2021
Cc that the unit is not agitating. Confirmed. Found shifter off place. Replaced from T/S. Calibrated. Op test ok gave cust some tips for unit.; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chagrin Falls, OH 44022
Jason N
Job Details: 07/28/2021
"Cc unit not washing dishesRan diagnostics, found codes 4-3 for motor not running, 7-1 for no heat and 6-4 for float switch open. Checked power to pump motor, good at 123v. Unit needs wash motor/pump. Replaced using misc. truck stock. Ran diagnostics cycle in entirety. All functions passed. Op test good. ; used 1 W11087376 (Motor/pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Painesville, OH 44077
Joe O
Job Details: 07/28/2021
"Cc: leaking from ventingFound temps at 4 in freezer, 38 in ff section. Found small drips on ff shelf. Found condensation on air tower in freezer. Found no signs of frozen or plugged drain tube. Found air tower not sealing on ff vent or return vent. Need air tower; ordrng 1 W11126274 (air-tower)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Rocky River, OH 44116
Marie V
Job Details: 07/28/2021
"Cc that the unit has an error code. Ran diag unit has F1E1 F9E0 F1E0 F3E0 . I couldnt replace parts, control is the right part number but part in it is incorrect. Will have to order.Part is not in stock office will contact. ; ordrng 1 W10885069 (Control)"
We serviced a
WHIRLPOOL RANGE
Model AOES2730WW
Near Seven Hills, OH 44131
David R
Job Details: 07/28/2021
"Customer getting F4 sensor or control error. Tested and found temp sensor resistance at 142 inside of close to 1100 ohms. Ordering sensor. ; ordrng 1 WPY0314907 (Sensor temp), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE WASHER
Model FFFW5000QW0
Near Andover, OH 44003
Jeff M
Job Details: 07/28/2021
The bearings and shaft are failing I could not hear the noise at first I put a full load of wet towels in the machine and it started knocking really hard estimate only; ordrng 1 S and 1 134956210 (Rear tub) and 1 134950434 (Spinner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Cleveland, OH 44102
Corina B
Job Details: 07/28/2021
"Cc that unit is leaking. Confirmed. Bottom of freezer was completely frozen and drain pan. Cycled the ice maker and water dispenser, no leaks. Found that it was full of broken glass causing drain pain to clog up and water to drain into bottom of freezer instead of drain hole. Cleaned out glass and Steamed out freezer and drain hole. Opt test ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PFAA
Near Lakewood, OH 44107
Marie V
Job Details: 07/28/2021
"Cc that the unit stopped making ice. Confirmed theres no ice on ice maker and when removed everything found frost all over evap and drain tube clogged. Defrosted evap, and feed a water line inside drain tube and steamed all ice that was on the line , after that started sending steam trough the line started coming out at the drain pan. Advice cust to allow unit 24hours to start making ice. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Cleveland, OH 44109
Marie V
Job Details: 07/28/2021
Cc that the unit will run but no heat. Confirmed check power at the terminal block. From L1 to N 120V from L2 to N 120V and from L1 to L2 0V. Will need electrician . Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Parma, OH 44130
David R
Job Details: 07/28/2021
"Replaced burner heads, knob, manifold. Tested top and oven. Good. Op test ok."
We serviced a
KITCHENAID COOKTOP ELE
Model KICU569XBL00
Near Cleveland, OH 44102
Corina B
Job Details: 07/28/2021
Replaced left module and ui harness. Opt test ng. Called tech line and spoke to Dustin explained issue and he had me to try to reconfigure cooktop but we were not able to we reviewed all parts ordered and replaced everything was good so Dustin stated that unit is not repairable. Asked me to have the customer call whirlpool with the file number for further steps on cooktop.
We serviced a
SAMSUNG DRYER
Model DV48J7770EP/A2
Near Willoughby, OH 44094
Dan H
Job Details: 07/28/2021
"Customer complaint of squeaking and thumping, confirmed, unit needs new rollers and pulley, customer does not want repair at this time ; ordrng 4 #DC97-16782A (Roller)s and 1 DC93-00634A (Pulley), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Strongsville, OH 44149
David R
Job Details: 07/28/2021
"Cc scratch in liner, sticky substance on back of FF section thats been there when delivered, gasket is not staying in place on FF door, customer has been going back and forth with where she bought appliance and Whirlpool. Sticky substance try to use soap and water to clean off, scratch will need liner repair kit and a new gasket. Documented after scrubbing for 10 mins that the 9 inch long sticky substance will not come off without maybe damaging the liner and scrapping off. Let customer know about ordering repair kit and gasket. Customer does not want anything ordered out. She is going to call whirlpool to try and get new unit.8201700 repair liner kitW11240749 gasket. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Cleveland, OH 44124
Jason N
Job Details: 07/28/2021
"Cc unit not heating up to set temps.Customer stated unit would not heat up past 340 degrees on one occasion, but she still baked what she needed at that temperature. Ran bake test to 350 degrees, let cycle several times, unit igniting properly each time. Read temps in oven, 335-360 degrees. Adjusted calibration +10 degrees. Let unit cycle several more minutes. Ignition and temps still working properly and within 350-365 degrees. Cannot find a temperature issue with unit at this time. Unit is working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lyndhurst, OH 44124
Jason N
Job Details: 07/28/2021
Cc unit dispenser not workingCustom stated unit dispenser door will not open. Replaced dispenser suing customer supplied pre Id part. Ran diagnostics cycle. Ensured proper power to dispenser and door opening. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Lakewood, OH 44107
Corina B
Job Details: 07/28/2021
Replaced the housing. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE REFRIGERATOR
Model PFE28KBLFTS
Near Mantua, OH 44255
Brian M
Job Details: 07/28/2021
"Cc lights not working Found switch to be intermittently working Needs switch Customer to install switch ; ordrng 1 WR23X29161 (fresh food door ligh) and 1 WR23X29161 (fresh food door ligh), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR COOKTOP ELE
Model JGD8345ADB
Near South Euclid, OH 44121
Jason N
Job Details: 07/28/2021
"Cc unit needs burner heads replaced. Customer stated all burners work except LR, but flames on all others are not normal. Replaced all burner heads and surface ignitors. Ran burner op test, all working except LR. No spark on ignitor. All others test good, flames look good. All ignition switches tested good, unit needs spark module. ; ordrng 1 12001596 (Spark module)"
We serviced a
WHIRLPOOL STACK W/D
Model WHD862CHC1
Near Strongsville, OH 44136
David R
Job Details: 07/28/2021
Stacked. Replaced baffle. Tested. Good. Op test ok.