We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Middleburg Heights, OH 44130
Marie V
Job Details: 11/01/2023
"Cc that the unit is not cooling. Took temps freezer at 20* and fresh food section 46*. Used gages to test pressure, unit running on a vacc, has a leak, found leat the filter drier line. Will need to cut off and replace , also needs new drier.Called whirlpool tech line spoke to rich, he said that we fix unit if broken or leaking, if cust service told cust that they would replace unit then it between cust service and customer.; ordrng 1 W11109499 (Filter drier)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Lakewood, OH 44107
Marie V
Job Details: 11/01/2023
"Cc that unit is building up lint on coils, confirmed , unit needs to be taken apart to clean inside. Cust will continue"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Rocky River, OH 44116
Marie V
Job Details: 11/01/2023
"Cc of control panel acting up, showed me vieeo. Confirmed, acting like if it was been touched. Will need new panel; ordrng 1 WPW10151236 (Control panel)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Avon Lake, OH 44012
Marie V
Job Details: 11/01/2023
"Replaced door, rebooted unit and cycle ice maker. Op test ok"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Sheffield, OH 44054
Angel
Job Details: 11/01/2023
"Cc that unit has and F8E4 error. Confirmed error, looked underneath unit and found drip pan full of water and with sum suds. Removed drip pan cleared it out and started unit to test it and found it was leaking from the drain hose has a pin hole so everything time its filling and draining it drips on to the drip pan causing the issue ordering drip pan.; ordrng 1 W11551233 (Drain hose), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lorain, OH 44052
Angel
Job Details: 11/01/2023
Cc that unit is not starting. Verified and the start button is not working tried reseting and removing control board to see if something was off but everything looked good will have to order control board.; ordrng 1 W11603810 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Ridgeville, OH 44039
David R
Job Details: 11/01/2023
"Cc unit will intermittently trip breaker, weird buzzing sound, wont always start cycle or finish cycle. Buzzing noise in diagnostics and would not let unit go into agitate/spin. Replaced cap and agitator. Found loose belt, replaced belt and pulley from t/s. Ran diagnostics, actuator stopping mid cycle and continues to make noise. Ordering control, harness, actuator and gearcase if needed. ; ordrng 1 W11513246 (Control) and 1 W11643701 (Harness) and 1 W11449840 (Gearcase) and 1 W11481722 (Actuator), used 1 W11428524 (CAPACTIOR), 1 W11239857 (BELT), 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Amherst, OH 44001
David R
Job Details: 11/01/2023
"Cc unit making grinding noise when in spin. Found rotor hanging low and rubbing up against stator. Missing screw under rotor. Had one on surplus, replaced and added thread lock. Tested, good. All components working. Op Test Ok.; used 1 W10752189 ( Screw) from stock"
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Amherst, OH 44001
David R
Job Details: 11/01/2023
"Cc unit not going into cycle, heard clicking. 5/1, 5/4 error codes. Ran test 51/52. Customer said they have been unplugging unit to try and reset. Ordering lid latch.; ordrng 1 W11188327 (Latch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chardon, OH 44024
Joe O
Job Details: 11/01/2023
Installed water valve. Ran auto test and calibration. Op test ok
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Cleveland, OH 44108
Manny
Job Details: 11/01/2023
"Cc that unit is bouncing around every load, verified and suspension rods are bad, unit needs suspension rods; ordrng 1 W10780045 (suspension), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Cleveland, OH 44112
Manny
Job Details: 11/01/2023
"Cc unit not draining, verified and found codes f0e5 and f0e9 both for off balance load, open unit and there was a heavy rubber back rug in it, removed rug and ran test cycle and opt test ok advised customer to avoid washing single item and to make sure unit is load evenly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Cleveland, OH 44102
Manny
Job Details: 11/01/2023
"Tap and noticed no pressure in system charge with 145psi of nitrogen and pressure going down slowly, bubble tested all joints and unit leaking internally, called Tl Spoke to ritz, he deemed it non replaced.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Streetsboro, OH 44241
Corina B
Job Details: 11/01/2023
Replaced the damper. Tested. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Ravenna, OH 44266
Corina B
Job Details: 10/31/2023
"Cust showed pop, sent pic. CC that the unit is not cooling. Confirmed. Found the compressor not turning on. Part and labor covered for 5 years. Will need a compressor and drier; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cleveland, OH 44128
Jason N
Job Details: 10/31/2023
"Installed compressor and filter drier. Pulled vacuum on system, found leak at filter drier factory split joint. Removed filter drier and installed filter drier from truck stock. Pulled vacuum on system to 29 in/hg. Held vacuum. No decay. Charged system with 43g of r600a. Unit started to cool. Advised to allow unit to run for 24 hrs and check temperature. Op test good. ; used 1 W11109499 (drier) from stock"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Streetsboro, OH 44241
Corina B
Job Details: 10/31/2023
"CC that there is a noise. Confirmed. Found a chunk of ice on the evap fan. Cycled the ice maker, not leaking. Opt test ok. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Madison, OH 44057
Dan H
Job Details: 10/31/2023
"Installed new suspension, op test good"
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS950ESS02
Near Moreland Hills, OH 44022
Joe O
Job Details: 10/31/2023
Cc: switched to natural gas now some burners not workingFound orfices in front left and center burner too small. Found right front burner head screw stripped(will need drilled and orfice holder replaced). Cannot find orfices for center burner. Warranty shows gas burners covered under 5 year parts only warranty. Unsure if orfices and holders are covered. Need approval.Saving as estimate(do not order parts until approved); ordrng 1 W11173537 (holder-orf) and 1 W10625853 (holder-orf) and 1 W10674732 (spud-orfce)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Chagrin Falls, OH 44022
Joe O
Job Details: 10/31/2023
Installed element and sump. Ran diagnostics test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Euclid, OH 44123
Jason N
Job Details: 10/31/2023
Recovered refrigerant. Installed compressor and filter drier. Pulled vacuum on system to 29 in/hg. Held vacuum. No vacuum decay. Recharged system with 5.5oz of r134a. Low side stable at 7psi. Freezer starting to cool. Advised customer to allow up to 24 hrs for unit to return to desired temperatures before restocking. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Euclid, OH 44123
Jason N
Job Details: 10/31/2023
"Cc unit not dispensing water or making iceRan dispense test, water pressure very low. Took out filter and ran bypass. Water pressure good. Tried another filter, same result. Unit will need filter housing replaced. Quoted repair cost. ; ordrng 1 W10862456 (Housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Parma, OH 44130
Marie V
Job Details: 10/31/2023
Installed seals. Op test ok
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PLXS3
Near Bentleyville, OH 44022
Corina B
Job Details: 10/31/2023
"Recovered refrigerant, replaced compressor, evaporator and drier, pulled 28vac w/ pump, watched, good, charged 6.2 r134a, unit cooling, pressures good, op test ok"
We serviced a
GE REFRIGERATOR
Model GFSF6KKYEWW
Near Chardon, OH 44024
Joe O
Job Details: 10/31/2023
"Cc: not cooling freezer compartmentFound temps at 33 freezer and ff at 40. Found evap fans running. Found no condenser fan noise. Pulled unit, water leaked from ff section. Found drain tube plugged. Found condenser fan weak. Needs condenser fan and ff evap drain pan.Parts show discontinued; ordrng 1 WR60X10320 (asm support-circuit(discontinued)) and 1 WR13X10878 (plate-drain ref(discontinued))"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Columbia Station, OH 44028
David R
Job Details: 10/31/2023
"Cc unit sometimes wont start up. Held start on different cycles and every time the cycle started for me, waited for the 3,2,1 countdown and door locked and cycled. Ran diagnostics mode. No error codes, ran test mode. All components working good. Unplugged unit to reset. Started and all cycles testing normal. Op Test Ok."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Madison, OH 44057
Dan H
Job Details: 10/31/2023
"Customer complaint that roll of painters tape fell down lint trap, removed, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Bay Village, OH 44140
Angel
Job Details: 10/31/2023
"Cc that water was not dispensing when using the paddle. Confirmed will not dispense water, removed paddle and noticed it was warped replaced switch paddle and ice door tested by dispensing water opt test good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Fairview Park, OH 44126
Marie V
Job Details: 10/31/2023
"Replaced tub, tested unit, no leaks. Gave tips to cust. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Cleveland, OH 44144
Manny
Job Details: 10/31/2023
"Replaced parts ordered, no noise, customer confirmed that there is no noise op test ok"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Newbury, OH 44065
Corina B
Job Details: 10/31/2023
"Replaced the belt, motor, and cam. Ran a calibration. Ran an auto test. Opt test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Chagrin Falls, OH 44023
Corina B
Job Details: 10/31/2023
Wrong part ordered. Brought the part back.; ordrng 1 W11637583 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Oakwood Village, OH 44146
Bill
Job Details: 10/31/2023
"Cc water leak, confirmed cc. Water leaking during dispensing. Removed hose rom valve to hinge, found hole in hose. Ordered new hose. Follow up scheduled for 11/3; ordrng 1 W11579166 (Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Rocky River, OH 44116
Angel
Job Details: 10/31/2023
"Cc that unit will not make ice or dispense water. Verified and filter head is sputtering and will not let water get through even with the bypass, unit will need filter head replaced ordering part.; ordrng 1 W11346623 (Filter head), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Lakewood, OH 44107
Angel
Job Details: 10/31/2023
"Cc that plastic stoppers on rails broke and unit leaks on the bottom right hand side. Replaced the stoppers and replace tub gasket with new one I had from surplus, tested unit for leaks no leaks found as of now customer states she uses it during the night and she is not sure at what stage of the cycle it leaks so I asked her to monitor it now that I replaced gasket and if anything to give us a call.; used 1 W11177741 (Gasket) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Cleveland, OH 44113
Marie V
Job Details: 10/31/2023
"Replaced control and fan harness , set unit to a 8 hour defrost cycle. Op test okBrought core for return ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG DRYER
Model MEDE300VW0
Near North Royalton, OH 44133
David R
Job Details: 10/31/2023
Replaced thermal kit and element. Tested. Good. Heating and cycling. Good. Op Test Ok
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Cleveland, OH 44111
Angel
Job Details: 10/31/2023
Cc that they will turn on unit and sometimes panel will shut off and will have to try again. Tested myself and it did it as well. Ran diagnostics and no error codes. Tested unit agsin and worked looks like the power button stick a bit causing the issue unit will need ui replaced. Ordering ui and control board.; ordrng 1 W10911021 (Panel) and 1 W11201274 (Control board)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Mentor, OH 44060
Dan H
Job Details: 10/31/2023
"Installed new adjusters and lower rack wheels, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS00
Near Bratenahl, OH 44108
Marie V
Job Details: 10/31/2023
"Cc of unit still not cooling. Found unit on defrost, called bj, no cost to cust, ordering air ducts. They are missing, also ordering thermistor. Office will contact once they have eta o the part; ordrng 1 2259465 (Left) and 1 2259464 (Right) and 1 WP2188820 (Themristor)"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HZ6
Near Wickliffe, OH 44092
Jason N
Job Details: 10/31/2023
"Cc unit not heatingRan heat test, no microwave generation. Checked low and high side components. All checked good back to the magnetron. Magnetron will need replaced. Quoted customer repair cost. Customer declined repair. Estimate only. ; ordrng 1 WPW10693025 (Magnetron)"
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Euclid, OH 44123
Jason N
Job Details: 10/31/2023
Installed drive motor. Ran dryer test cycle for 10 minutes. Op test good.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Fairview Park, OH 44126
Angel
Job Details: 10/31/2023
"Cc that unit made a clunking sound and will not run through cycle. Verified underneath unit since she said she heard a clunking sound and found that the slider was bad, metal piece around was coming off. Replaced slider tested unit opt test good.; used 1 W10734521 (SLIDER) from stock"
We serviced a
CROSLEY WASHER
Model CAW42114GW2
Near Cleveland, OH 44119
Marie V
Job Details: 10/31/2023
"Unit is only 6 months old, cust cant find receipt, he will talk to wife and ask for it and they will call back and send POP. Did not diagnose unit.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW3
Near Mentor, OH 44060
Dan H
Job Details: 10/31/2023
"Customer complaint that burners are shutting off on high, burners are working properly, advised customer Starting in June 2018 Whirlpool is equipping this product with new temperature-limiting coils pursuant to the updated standards in UL858., unit is operating as designed , called whirlpool techline to document spoke to Andrew"
We serviced a
GE REFRIGERATOR
Model GTS22KBPBRCC
Near Mentor, OH 44060
Dan H
Job Details: 10/31/2023
"Customer complaint of frost build up in freezer section, doors are sealing, freezer section temperature at -8 degrees, fresh food section temperature at 50 degrees, found evaporator fan barely moving , unit needs new evaporator fan motor ; ordrng 1 WR60X10257 (Fan mtr), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGSS14
Near Independence, OH 44131
David R
Job Details: 10/31/2023
"Cc unit not getting any water to dispenser. Checked valve, resistance good. Not getting 120 from dispenser switch. Found broken pieces on dispenser as well. Ordering switch, bracket and dispenser arm. ; ordrng 1 WP2162361 (Switch) and 1 WP2180226 (Bracket) and 1 WPW10152859 (Arm dispenser), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Willoughby, OH 44094
Dan H
Job Details: 10/31/2023
"Installed new freezer section door, op test good"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC1
Near Cleveland, OH 44119
Marie V
Job Details: 10/31/2023
"Replaced bellow. Tested unit, no leaks. Op test ok, ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Willoughby Hills, OH 44092
Dan H
Job Details: 10/31/2023
"Customer complaint that unit goes straight to done, confirmed , found belt shredded, found motor pulley worn out, installed new belt and motor( from truck stock surplus), op test good ; used 1 W11239857 (BELT), and 1 W11026785 (Motor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Berea, OH 44017
David R
Job Details: 10/31/2023
Replaced console with control. Tested. Diagnostics all good and normal cycle all good. Op Test Ok.**customer does not have unit mounted
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rocky River, OH 44116
Angel
Job Details: 10/31/2023
Reclaimed refrigerant than replaced compressor and drier filter tested unit for leaks and found evaporator was leaking. Contacted AB to see if I could pickup a evaporator from a customers home that I left brand new. He gave me the go so I finished all my calls returned to home with evaporator replaced evaporator tested unit for leaks good. Put unit into a vacuum held a 30 vacuum for about 10mins and recharged unit with 6.00oz of R134a. Recommended customer to wait at least 24hrs for proper cooling.; used 1 W11492867 (Evaporator) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AS1
Near Parma, OH 44129
Marie V
Job Details: 10/31/2023
"Replaced control, oven sensor, burner and switch. Tested unit and preheated oven. Op test okBrought core for return"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Beachwood, OH 44122
Jason N
Job Details: 10/31/2023
"Cc unit has a high side leak on tubing(per previous company out)Unit is not cooling in either section. Tapped system, low side reading 20 in/hg. Charged system with 140 psi of nitrogen. Confirmed leak on discharge line running through drip tray. Unit will need new discharge line and filter drier install. Parts covered under KA 10yr SS warranty. Quoted customer repair cost. Customer declined repair at this time. Estimate only. ; ordrng 1 WPW10233569 (Tube) and 1 WPW10143759 (Drier-uv)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS
Near Berea, OH 44017
David R
Job Details: 10/31/2023
"Outlet test good. Replaced temp sensor and bake ignitor. Good. Running 350* let preheat go, 12-15 mins. Gave another 5-10. Tested with cast iron skillet. Temp is good. Op Test Ok."
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Westlake, OH 44145
David R
Job Details: 10/31/2023
"Cc banging. Found on spin, the rear panel was never secured down or in right spot. Corrected position and tested. Good. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Fairview Park, OH 44126
Angel
Job Details: 10/31/2023
Cc that unit stopped heating again. Checked heating element from control and says open. Got to bottom of dishwasher to verify and wire was on but was barely touching metal because since I cant pull out unit to see if the wire is on is difficult I can only touch by hand. Removed the wire and reseated it ohmed out heater from board again and now I got reading. Tested unit in diagnostics again to make sure opt test good.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Chardon, OH 44024
Dan H
Job Details: 10/31/2023
"Customer complaint that unit is not agitating, ran manual test cycle, unit is agitating, ran diagnostics no error codes found, started normal wash cycle, unit filled, unit is not agitating when full of water, unit needs new gearcase; ordrng 1 W11454738 (Gearcase), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL STACK W/D
Model lse7806acq
Near Sheffield Lake, OH 44054
David R
Job Details: 10/31/2023
"Tax exempt. Cc unit washer not spinning. Found motor is not getting 120 from open lid switch. Ordering lid switches. ; ordrng 1 WP208823 (Switch) and 1 WP207166 (Lid switch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Parma Heights, OH 44130
Marie V
Job Details: 10/31/2023
"Cc of unit not working. Confirmed, found unit had no power. Breaker was off. Stared unit amd verify amp draw .19 amps. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Brooklyn, OH 44144
Manny
Job Details: 10/31/2023
"Found screw on rail, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Solon, OH 44139
Bill
Job Details: 10/31/2023
"Cc unit not cooling, but is now cooling, confirmed cc. Customer explained that at first the led light went out in the freezer, then the freezer stopped working. As it thawed the led light came back on. Then the unit started cooling again and the led light went out again. Ordered a control and Ui. Follow up scheduled for 11/6; ordrng 1 W11172798 (Control) and 1 W11340158 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Brecksville, OH 44141
Bill
Job Details: 10/31/2023
"Changed control and Ui, advised customer to monitor.; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Broadview Heights, OH 44147
Bill
Job Details: 10/31/2023
"spoke with tech line, tech had me pull Freon pressure. 0 lbs low and 100 lbs high, then had me purge system using nitrogen. Put unit into 30 lbs vac for 15 min. Recharged system with 1.9 oz of r600. Confirmed a frost pattern forming on evaporator. Advised customers to monitor temps."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cleveland, OH 44109
Bill
Job Details: 10/31/2023
"Cc not spinning out, confirmed cc. Found error code f7e5 shifter fault, changed shifter from truck stock. Calibrated, opt test good.; used 1 W10913953 (Shifter) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cleveland, OH 44105
Bill
Job Details: 10/31/2023
"Cc no light, confirmed cc. Installed new led bulb, cover had not arrived yet. Customer was not concerned about cover, as it was a may or may not need based on whether mount was broken in old cover. Lucky it was not and the led mounted fine."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Cleveland, OH 44115
Bill
Job Details: 10/31/2023
"Cc Ui not displaying proper, confirmed cc. Explained to customer that unit was out of 1 year manufacture warranty, and they would have to pay service call. Customer refused to pay. Stopped what I was doing, and exited."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Ashtabula, OH 44004
Dan H
Job Details: 10/31/2023
"Customer complaint that unit is taking too long to dry, started timed dry cycle, unit is heating, good airflow out of unit, found outside vent clogged, advised customer to have vent cleaned, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Lorain, OH 44052
David R
Job Details: 10/31/2023
"Cc loud buzzing noise. Main thing I found was that the buzzing was coming from the icemaker. Icemaker was turned on but no water hood up, corrected ram position to off. Found damper control louder than normal, replaced from surplus. Clicking from start device, replaced from t/s. Tested. Good. Op Test Ok.; used 1 8201786 (STARTER), and 1 W10594330 ( Damper control) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Amherst, OH 44001
David R
Job Details: 10/31/2023
"Cc unit leaking and concerns about Heavy Duty Cycle. Found water collecting behind washer from house Hot Water valve leaking, could appear as if unit is leaking. Tightened. Running heavy duty, letting fill all the way up and seeing how it acts. Going through cycle and working normally. Would suggest to make sure to not overload unit and if need be, to pause unit and rearrange clothing or covers. No error codes in diagnostics. Unit good. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Cleveland, OH 44135
Marie V
Job Details: 10/31/2023
"Cc that unit is making a thumping noise while running. Stared unit, filling up properly, and agitating. Is working ok at this point. No unusual noise. Op test ok"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Avon, OH 44011
Angel
Job Details: 10/31/2023
"Cc that unit stopped making ice again and that she has had the ice maker replaced once already. Took temps and they were around -3 degrees than ran diagnostics to see if the ice maker would cycle and it would not cycle, removed ice maker and it was in the twist position never got back to home position replaced ice maker made sure it cycle and filled explained to customer what I found with ice maker and if issue will continue we will have to replaced the whole filter assembly on top of unit."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Cleveland, OH 44102
Bill
Job Details: 10/31/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY01
Near Cleveland Heights, OH 44118
Manny
Job Details: 10/31/2023
"Cc u it not cooling, verified and unit not cooling, partial frost on evap, unit needs compressor replaced, customer will not proceed said needs to talk to his wife but most likely theyll get a new unit; ordrng 1 W10160407 (compressor) and 2 WPW10143759 (dryer)s, used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near University Heights, OH 44118
Manny
Job Details: 10/31/2023
"Cc unit not cooling stated complete appliance told him that the unit was leaking Freon, verified and compressor seems to be running properly, frost pattern on evap but fan is not running, tested power to fan and 20vac needs 120 noticed a burn spot on the fan, unit needs control and fan, before we can properly diagnose a cfc issue.; ordrng 1 WP2315549 (evap fan motor) and 1 W11566891 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Cleveland Heights, OH 44118
Manny
Job Details: 10/31/2023
"Cc unit makes a squeaky noise when spinning, verified and ran test heard noise, to pulley off and splines worn out, replaced cam and shifter from TS ran test cycle and opt test ok; used 1 W10721967 (PULLEY), and 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near South Euclid, OH 44121
Manny
Job Details: 10/31/2023
Replace fz door and ff door is damaged reordering ff door ; ordrng 1 LW10636410 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Cleveland, OH 44113
Manny
Job Details: 10/31/2023
"Cc unit displays f27, verified and F27 on display, for pressure system, unit wont clear and wont go into service mode, unit needs control, valves and pressure sensor and hose; ordrng 1 W10921634 (cntrl-elec) and 1 WPW10448876 (switch-wl) and 1 W11252474 (hose) and 1 WPW10212596 (valve) and 1 WPW10212598 (valve)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Cleveland, OH 44102
Manny
Job Details: 10/31/2023
"Too unit apart and check all components and pass, check voltage to UI and 13vdc unit needs UI.; ordrng 1 W11583883 (Console UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Windham, OH 44288
Corina B
Job Details: 10/31/2023
"CC that the unit is not cooling after a few days. Confirmed. Found the control not sending power to the heater. Will need a new control. Cust does not want to repair ; ordrng 1 W11203924 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG STACK W/D
Model MLE2000AZW
Near Chardon, OH 44024
Joe O
Job Details: 10/31/2023
"Cc: squeakingFound rollers worn. Idler has some rubber burn marks. Belt dry rotted. Needs rollers, belt and idler pulley; ordrng 1 WP6-3700340 (bearing) and 2 12001541 (bearing & roller asy)s and 1 WP33002535 (belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Chagrin Falls, OH 44023
Joe O
Job Details: 10/31/2023
"Went to install lid, found hinge missing. Customer thinks they threw it away. Needs hinge; ordrng 1 WP8563965 (lid hinge)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Amherst, OH 44001
Angel
Job Details: 10/31/2023
"Replaced control board, shifter, and cam tested unit opt test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Oberlin, OH 44074
David R
Job Details: 10/31/2023
"Cc unit not cooling, moisture building up back of FF. Found gap at bottom of liner, all the way across. Big gap. Cannot be repaired. Non repairable.Whirlpool will be in touch with customer on next steps. ; saved tckt"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Rootstown, OH 44272
Corina B
Job Details: 10/31/2023
Replaced the bellow. Ran a rinse and spin. Opt test ok.
We serviced a
GE DISHWASHER
Model GDF530PSM0SS
Near Lakewood, OH 44107
Bill
Job Details: 10/30/2023
"Cc unit not working, confirmed cc. Power going to board, but nowhere else. Gave estimate for a board replacement, customer chose not to continue repairs at this time.; ordrng 1 WD21X32165 (Control board.), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Maple Heights, OH 44137
Bill
Job Details: 10/30/2023
"Changed Ui, opt test good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Avon, OH 44011
Marie V
Job Details: 10/30/2023
"Cc that unit does not wash does not heat , does not dry dishes, las time it was used it ran for like 10 hours, but when took dishes out they where dry, . ran diag, 8-1 no water. Water not opened all the way. Opened water all the way, ran diag, test, pass, stared a cycle. Unit is running properly at this point. Advice cust to run unit on extended heating, sani rinse and hi temp wash this will help drying dishes by the end of the cycle. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near North Royalton, OH 44133
Manny
Job Details: 10/30/2023
Replace LED modules opt test ok
We serviced a
AMANA REFRIGERATOR
Model ASD2620HRW
Near Parma, OH 44134
Manny
Job Details: 10/30/2023
"Replace timer and control, set unit to recommended and comes right on advise customer to allow 24 to 48 hours for temps to equalize. Op test ok; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100VQ1
Near Lorain, OH 44053
Angel
Job Details: 10/30/2023
"Cc that dryer just keeps running. Verified and found door switch broken on the closed position. Gave customer estimate and decided to buy new because he can find one for almost the same price from what he explained, charged service call.; used 1 WP3406107 (Door switch) from stock"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRB01
Near Cleveland, OH 44125
Bill
Job Details: 10/30/2023
"Cc no ice, confirmed cc. Changed ice maker and valve. Opt test good."
We serviced a
AMANA RANGE
Model AGR6603SFW7
Near Cleveland, OH 44111
Manny
Job Details: 10/30/2023
"Replace control and module, ran bake test opt test ok, took core for return"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near North Ridgeville, OH 44039
Marie V
Job Details: 10/30/2023
"Cc that the handle wont stay on, confirmed, found handle bottom screw is stripped. Replaced handle and tighten freezer handle. Op test ok"
We serviced a
SAMSUNG DRYER
Model DV210AEWXAA
Near Chardon, OH 44024
Corina B
Job Details: 10/30/2023
"CC that the unit is not heating. Confirmed. Checked the power supply at the terminal block, good. Found the heater is open. Will need a new heater. Cust does not want to repair ; ordrng 1 DC97-14486A (Heater), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Chardon, OH 44024
Joe O
Job Details: 10/30/2023
Cc: not heatingFound error code F7e1(no heat). Ran diagnostics test cycle. Found cold water at start of cycle. Advised customer to run hot water at sink prior to starting. Unit is heating. Op test okEntitlement shows under 1 year.
We serviced a
MAYTAG WASHER
Model WTW4955HW2
Near Avon, OH 44011
Angel
Job Details: 10/30/2023
"Cc that unit was leaking and water and not spinning out clothes. Ran diagnostics and and found error code F0E5 again for off balance load I test3d the unit in diagnostics and its worked fine and cant find any evidence of water leaking from anywhere I looked underneath the unit again and everything looks as when I checked it last time I came out, so I asked customer for some towels to run a drain/spin to see if issue would happen with some weight in it and it when is started spinner it started banging really hard so I stopped the cycle and noticed tub would move up and down had play in it so I took out tub and found it wasnt sitting properly in the gear case shaft and hub was cracked. Reseated tub and replaced hub made sure tub didnt have any play and it didnt. Restarted the drain/spin again to test it and it didnt bang around went through perfectly fine opt test good.; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Cleveland, OH 44102
Manny
Job Details: 10/30/2023
"Cc unit frosted up on back they unplugged it and it went away but now there is ice forming up. Verify and found evap drain frozen over, steam and found debris, cleared drain, advise customer to monitor the unit and to make sure nothing is again the vents in the back of the fz and to make sure not is preventing the door from closing all the way, opt test ok"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Parma, OH 44130
Marie V
Job Details: 10/30/2023
"Replaced motor control and wheel. Tested unit, heating up properly. Op test okBrought core for return"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS05
Near Avon, OH 44011
Angel
Job Details: 10/30/2023
"Cc that unit had frost in freezer section and temps were fluctuating. Verified temps and freezer was at 5* and ff section at 38*, unit is making ice and working as should since Thursday night unit is brand new. So I explained to customer if she had frost in freezer there had to be a gap somewhere in the gasket causing the issue she stated door was closed, but there had to be a gap somewhere, I explained to probably when she was cleaning gasket she expanded a little to where mow its sealing properly and working and cooling as should. Unit as of now working as designed cant just guess if its working and specially since Thursday. Recommended to monitor and If any issues to contact us again."