We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS1
Near Bainbridge Township, OH 44023
Robert A.
Job Details: 06/05/2017
omplaint, disp broken, not drying, ran diagnostics, cold water code, water temp after fill, 85deg, needs to be 120 deg, watched cycle, heater working, replaced disp, op test okUse rinse aidRun hot water in sink before starting unit; used 1 W10861000 (DISPENSER-DISHWASHER) from stock, Job Cmpltd,
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS4
Near Auburn Township, OH 44023
Robert A.
Job Details: 06/05/2017
Installed door, op test ok; Job Cmpltd,
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS4
Near Auburn Township, OH 44023
Robert A.
Job Details: 06/05/2017
installed door, op test ok; Job Cmpltd,
We serviced a
KITCHENAID DRYER
Model KGYE760WWH0
Near Cleveland, OH 44139
Robert A.
Job Details: 06/05/2017
Found belt broken, idler pulley making noise, replaced belt and pully, ran unit, op test ok Please bill out; used 1 341241 (BELT15.40), and 1 WP691366 (PULLEY DRIVE16.20) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WED94HEAW0
Near Solon, OH 44139
Robert A.
Job Details: 06/05/2017
Installed drum, ran unit, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Maple Heights, OH 44137
Gail V.
Job Details: 06/05/2017
Installed switch, ran unit, op test ok; Job Cmpltd, saved tckt [SdLink\292101b.png],
We serviced a
FFHS2611LBMA FRIGIDAIRE
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 06/05/2017
Defrost drain clogged, cleared obstruction, replaced drain, op test ok.; Job Cmpltd,
We serviced a
WRF989SDAH02 WHIRLPOOL
Model REFRIGERATOR
Near Avon Lake, OH 44012
Paul H.
Job Details: 06/05/2017
Replaced board kit, air tower, and ice maker adapter seal, op test ok.; Job Cmpltd
We serviced a
JS48NXFXDW10 JENNAIRE
Model REFRIGERATOR
Near Westlake, OH 44145
Paul H.
Job Details: 06/05/2017
Replaced deli control, should correct issue, op test ok.; Job Cmpltd
We serviced a
MDB8959SFZ4 WHIRLPOOL
Model DISHWASHER
Near Westlake, OH 44145
Paul H.
Job Details: 06/05/2017
Changed door gasket, checked level, ran a diagnostic cycle, checked for leaks, op test ok; Job Cmpltd,
We serviced a
MAYTAG OTR MICROWAVE
Model MMV6180WS1
Near Streetsboro, OH 44241
Gail V.
Job Details: 06/05/2017
Complaint that the unit was sparking when in use. Checked and found the wave guide cover burnt. Checked the wave guide damaged (burnt spots) due to mag catching fire. Called and spoke to Leon at techline sr# 7719201931 who stated unit is non repairable. Someone to contact customer in the next few business days. ; Job Cmpltd,
We serviced a
KDTE504DSS0 KITCHENAID
Model DISHWASHER
Near Grafton, OH 44044
Paul H.
Job Details: 06/05/2017
Replaced vent motor assembly, invoked diagnosed cycle, cycle proceeded appropriately, op test ok.; Job Cmpltd
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Aurora, OH 44202
Tim G.
Job Details: 06/05/2017
Customers complaint is that the unit takes too long to heat up. Checked the power to the unit at the terminal block and found a steady 240vac. Checked the resistance of the bake and broil elements and found 23ohms. Found 240 to bake element when in bake. Tested a 350 bake and found unit to reach the initial preheat within 10mins of starting. Advosed the customer that the unit may take a full 20mins after the preheat to reach temp due to the hidden element and that the entire cavity needs to reach the temp. Unit at normal op. ; Job Cmpltd,
We serviced a
MVWB850YW1 MAYTAG
Model WASHER
Near LaGrange, OH 44050
Paul H.
Job Details: 06/05/2017
Replaced main control, ran test cycle, op test ok, observed customer starting standard cycle before leaving, good to go; Job Cmpltd
We serviced a
610-574-0872 REFRIGERATOR
Model GNE26GSDFSS
Near Bainbridge Township, OH 44023
Gail V.
Job Details: 06/05/2017
Installed updated fan kit and updated software, op test good. Tech also cleared ff evap tray of ice with steamer.; Job Cmpltd,
We serviced a
WRS325FDAW04 WHIRLPOOL
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 06/05/2017
Ice maker sticking in off posotion at end of cycles, possinle wear on module, replacing assembly; ordrng 1 WPW10300022 (icemaker)
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2089AEB0
Near Bentleyville, OH 44022
Tim G.
Job Details: 06/05/2017
Customers complaint that the unit isnt cooling. Checked the unit and found the compressor not running. Checked the windings and found ok. Started the compressor with the start box and found to run. Found relay to have failed. Quoted customer for repair and replaced the relay, op test good. ; used 1 8201786 (STARTER) from stock, , saved tckt [SdLink
We serviced a
WHIRLPOOL WALL OVEN
Model RBD277PVS02
Near Auburn Township, OH 44023
Tim G.
Job Details: 06/05/2017
Complaint lower oven glass broke. Customer ordered part and tech verified part number and found that the wrong glass was ordered. Customer had tech order the correct glass and the customer will return the incorrect glass. ; ordrng 1 WP4449253 (glass-door. 57.37), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 6/7 Wed
We serviced a
WED95HEDW0 WHIRLPOOL
Model DRYER
Near Lakewood, OH 44107
Corina B
Job Details: 06/05/2017
Replaced the control. Brought control back for return. Cycled dryer. Optest ok; Job Cmpltd
We serviced a
WTW8240YW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44135
Corina B
Job Details: 06/05/2017
Replaced parts listed. Ran a normal load, no leaks. Optest ok. ; Job Cmpltd
We serviced a
FFGF3047LSF FRIGIDAIRE
Model RANGE
Near Cleveland, OH 44144
Corina B
Job Details: 06/05/2017
CC that its taking a long time to cook. Checked the oven probe 1.080 k ohms. The glow ignitor lights within 60 sec. Preated oven to 350*, let it cycle. Temp is 350. Advised cust on how to adjust calibration temp, if needed to. Optest ok.; Job Cmpltd
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44132
Corina B
Job Details: 06/05/2017
Removed freon. Replaced the compressor and filter. Pulled Vaccumed 30" held. ReCharged system with 4.9 oz. of freon. Found the evap fan motor was not working. Replaced evap fan motor from brian's ts. Optest ok. ; Job Cmpltd
We serviced a
WFC340S0EW0 WHIRLPOOL
Model RANGE
Near Willoughby, OH 44095
Corina B
Job Details: 06/05/2017
CC that the oven shuts off after heating up. Checked voltage, correct.oven sensor, 1.090 k ohms. 23 ohms for the bake element, 16.4 ohms for the broil, thermal fuse, good. Will need a new oven switch. Called GS to order parts.; ordrng 1 WPW10363198 (swtch-oven), schdld next appmnt for 6/7 WED
We serviced a
JMW8530AAB WHIRLPOOL
Model MICROWAVE
Near Westlake, OH 44145
Paul H.
Job Details: 06/05/2017
Oven UI non responsive, reseated all connections and power cycled unit, UI responds to commands now but has no display, needs clock; ordrng 1 WP71003424 (cntrl-elec
We serviced a
EV188NYWQ02 WHIRLPOOL
Model FREEZER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 06/05/2017
Sticking in defrost, timer motor not advancing, ordering defrost timer; ordrng 1 WP3-81329 (timer-def),
We serviced a
MVWC415EW2 MAYTAG
Model WASHER
Near Lorain, OH 44055
Paul H.
Job Details: 06/05/2017
Checked error codes, f8e1 long fill/no fill, cc is unit cutting off still, mid cycle, ran test cycle, drained fine, started a normal wash and observed, hung on sense without doing anything, then timed out and cut off, went into a drain loop, checked errors after, f8e1 long fill/no fill, called Techline, spoke with Chris, checked pressure hose, no obstructions or holes found, checked supply pressure, 75psi, good, started another wash to see if unit would time out again, it did, checked voltage to valves, 120 when running proper, 70 volts to cold when not functioning and timing out, needs new control, must have received a bad board, given the voltage to the valve, I am ordering a new valve assembly as well; ordrng 1 W11025447 (CNTRL-ELEC) and 1 W11038711 (VALVE ASSEMBLY)
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Mantua, OH 44255
Gail V.
Job Details: 06/05/2017
Customers complaint is that the unit just continues to run when not in use. Found unit not plugged in. Applied power and found the drain pump to run. Canceled drain and checked for errors. Found no stored errors which can indicate that there was an over suds issue (will not always store as an error). Tested unit i manual test mode and found a good fill pressure and when in agitate a lot of suds. Instructed customer on detergent useage and that they should use no more that 2tbls to prevent suds. Ran recyclable, op test good. ; Job Cmpltd,
We serviced a
WDF520PADM7 WHIRLPOOL
Model DISHWASHER
Near Strongsville, OH 44149
Paul H.
Job Details: 06/05/2017
Found water supply line leaking at inlet valve, appeared cross-threaded, no damage to threads, backed off and then installed securely, ran test cycle, no leaks, op test ok.; Job Cmpltd
We serviced a
GB2FHDXWS06 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 06/05/2017
Found defrost drain clogged, cleared obstruction, replaced drain from truck stock; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd,
We serviced a
AFD2535DEQ AMANA
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Alice M.
Job Details: 06/05/2017
Evacuated system, replaced evaporator, dryer, and damper cover pressure checked unit, good, pulled unit to 30in vaccuum for 15 minutes, held, charged system with 5oz of 134a, pressure good, sealed system; Job Cmpltd
We serviced a
WED8000DW1 WHIRLPOOL
Model DRYER
Near Amherst, OH 44001
Paul H.
Job Details: 06/05/2017
Replaced duct, started unit, op test ok; Job Cmpltd
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Madison Township, OH 44057
Jeff M
Job Details: 06/05/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
MSD2456GEQ WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44103
Dan H
Job Details: 06/05/2017
Customer complaint that center divider between fresh food section and freezer section is hot to touch, confirmed, found condenser fan not running, condenser fan recieving 120vac, unit needs new condenser fan ; ordrng 1 WP61005323 (condenser fan ), schdld next appmnt for 6/9 FRI
We serviced a
WTW6600SW2 WHIRLPOOL
Model WASHER
Near Orwell Township, OH 44076
Jeff M
Job Details: 06/05/2017
The controls locked up unable to get to going to diagnostics or change cycles or cancel without unplugging. Also the suspension is worn out needs new bearings
We serviced a
WTW6600SW2 WHIRLPOOL
Model WASHER
Near Orwell Township, OH 44076
Alice M.
Job Details: 06/05/2017
The controls locked up unable to get to going to diagnostics or change cycles or cancel without unplugging. Also the suspension is worn out needs new bearings
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Richmond Heights, OH 44143
Dan H
Job Details: 06/05/2017
Customer complaint that unit is not cooling, fresh food section temperature at 61 degrees, freezer section temperature at 30 degrees, found frost build up on fresh food section evaporator, evaporator thermistor is in correct location, ran test 4 in tech sheet, compressor and condenser fan are running, fresh food section evaporator fan is not running, fresh food section evaporator fan is recieving 14vdc, freezer section evaporator fan is running, freezer section evaporator frost pattern is good, unit needs new fresh food section evaporator fan, fresh food section evaporator fan only available on evaporator assembly, ordering fresh food section evaporator ; ordrng 1 W11087438 (evaporator ), schdld next appmnt for 6/7 WED
We serviced a
GDWT368V55SS GE
Model DISHWASHER
Near Painesville, OH 44077
Jeff M
Job Details: 06/05/2017
The upper spry arm came apart i reassemble the overspray arm unit op tested good; Job Cmpltd
We serviced a
GEW9868KQ2 WHIRLPOOL
Model DRYER
Near Beachwood, OH 44122
Dan H
Job Details: 06/05/2017
Customer complaint that unit is not heating, confirmed, found thermal cut off and hi limit thermostat open, unit needs new hi limit thermostat and thermal cutoff; used 1 279769 (THERMAL CUTOFF) from stock, Job Cmpltd,
We serviced a
WRF992FIFM WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Jeff M
Job Details: 06/05/2017
The evaporator cover assembly that was sent out has an incorrect wiring set up along with wire hook ups that are too short and will not hook up because they were too short. Recently there was a service pointer put out addressing a no cool situation I was at the home May 25 the service pointer was put out May 30 W11033419 sp. I would like to re-order the evap cover along with the control that is supplied in the service pointer information; ordrng 1 W10865825 (CONTROL) and 1 W10889841 (EVAP COVER
We serviced a
KODE500ESS02 KITCHENAID
Model WALL OVEN
Near Shaker Heights, OH 44122
Dan H
Job Details: 06/05/2017
Customer complaint that oven displays 50 degrees higher than actual oven temperature, started upper and lower ovens on bake for 350 degrees, after preheat time lower oven temperature at 347 degrees, upper oven temperature at 320 degrees, adjusted upper oven temperature offset up 30 degrees, op test good ; Job Cmpltd
We serviced a
WRX988SIBM WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Jeff M
Job Details: 06/05/2017
Dispenser ice shoot gasket is worn out needs a new one supplying moisture warmer to get into the housing bin melting the ice causing water to drip out; ordrng 1 WPW10577864 (DOOR CHUTE)
We serviced a
MGR6600FZ0 MAYTAG
Model RANGE
Near Madison, OH 44057
Jeff M
Job Details: 06/05/2017
Glasses stained from self clean option cosmetic warranty is still in afect i recommend the customer to start using an aqua lift self clean technique that I explain to them. they will start using that method of cleaning. ; ordrng 1 W11094966 (GLASS),
We serviced a
HTDX100EM8WW HOTPOINT
Model DRYER
Near Cleveland, OH 44128
Chad P.
Job Details: 06/05/2017
Unit is heating and cycling heat. Adjusted venting. Inspected venting in reqr of house. Op test ok. ; Job Cmpltd
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Euclid, OH 44119
Dan H
Job Details: 06/05/2017
Installed new console, op test good ; Job Cmpltd
We serviced a
KOSE500ESS00 KITCHENAID
Model RANGE
Near Brecksville, OH 44141
Chad P.
Job Details: 06/05/2017
Installed control and probe. Ran unit at 350. Op test ok. ; Job Cmpltd,
We serviced a
WTW8500DC0 WHIRLPOOL
Model WASHER
Near Euclid, OH 44123
Dan H
Job Details: 06/05/2017
Customer complaint that unit did not drain all the water out and lights were just flashing on display, found standing water in basket, no buttons responding on user interface, user interface is not powering on, found user interface harness not making a good connection with main control, corrected, user interface powered on, ran drain and spin cycle, found a metal clothing tag lodged in drain pump impellar, removed, drain pump is working, op test good ; Job Cmpltd
We serviced a
KSF26C4XYY03 KITCHENAID
Model REFRIGERATOR
Near Wickliffe, OH 44092
Dan H
Job Details: 06/05/2017
Installed new fresh food section and freezer section doors, op test good ; Job Cmpltd
We serviced a
MVWB725BW0 WHIRLPOOL
Model WASHER
Near Parma, OH 44134
Chad P.
Job Details: 06/02/2017
Found bearings failed and unit leaking into the stator and rotor. Unit has extended warranty on stator and rotor.
We serviced a
WHDRR418G0WW GE
Model WASHER
Near Parma, OH 44129
Chad P.
Job Details: 06/02/2017
Found the hot water valve not seating closed completely causing the unit to fill with water constantly. Pressure checks good. Needs valve assy replaced.
We serviced a
KMHC319EWH0 WHIRLPOOL
Model MICROWAVE
Near Parma, OH 44129
Chad P.
Job Details: 06/02/2017
Found interlocks failed. Replaced and tested with load. Op test ok. ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS
We serviced a
WGD4815EW1 WHIRLPOOL
Model DRYER
Near Parma, OH 44134
Chad P.
Job Details: 06/02/2017
Istalled handle. Confirmed gas leak via bubble test just below shut off on supply line. Needs a plumber to repair leak and replace line
We serviced a
JES1450FB0 JENNAIRE
Model RANGE
Near Seven Hills, OH 44131
Chad P.
Job Details: 06/02/2017
Panel ordered was damaged. Need to reorder. Dent does not show when unit is installed. Cust would be happy with just getting a refund instead of panel being replaced. Office to please see if anyhing can be done about this. ; ordrng 1 WPW10162245 (PANEL)
We serviced a
WDF560SAFM1 WHIRLPOOL
Model DISHWASHER
Near Valley View, OH 44125
Chad P.
Job Details: 06/02/2017
Found screen and cover are deformed allowing food past it resulting in the sprayer arms to get packed with food particals. Needs sprayers, screen and filter replaced. Cust can install. No need to return. ; ordrng 1 W10872845 (FILTER) and 1 WPW10463906 (SCREEN) and 1 WPW10491331 (SPRAYER, LOWER) and 1 WPW10498900 (SPRAYER, MID),
We serviced a
KDDC24CVS01 KITCHENAID
Model REFRIGERATOR
Near WARRENSVL HTS, OH 44122
Chad P.
Job Details: 06/02/2017
Found ice maker not making ice. Fill tube is frozen. Found valve not completely seating closed. Needs valve replaced.
Near Aurora, OH 44202
Tim G.
Job Details: 06/02/2017
Whirlpool electric range WFE515S0ES0, Customers complaint is that the unit takes too long to heat up. Checked the power to the unit at the terminal block and found a steady 240vac. Checked the resistance of the bake and broil elements and found 23ohms. Fo
We serviced a
WGD9400SB0 WHIRLPOOL
Model DRYER
Near Strongsville, OH 44136
Paul H.
Job Details: 06/02/2017
Unit has F70, per tech sheet, checked connectors from board to UI, good, next step is to replace control, quoted and explained that UI may need replaced as well, control WPW10110641
We serviced a
GUD27GSSJ0WW GE
Model WASHER
Near Grafton, OH 44044
Paul H.
Job Details: 06/02/2017
No heat, checked ignitor, fount it open, needs replaced, ordering, has to be ordered directly from GE, 1-2 weeks for part, explained to customer; ordrng 1 WE25M79 (valve and burner asm
We serviced a
WTW57ESVW1 WHIRLPOOL
Model WASHER
Near Independence, OH 44131
Paul H.
Job Details: 06/02/2017
Discussed washer vibration, unit needs skate plate,
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near North Ridgeville, OH 44035
Paul H.
Job Details: 06/02/2017
Changed control board, started wash to check water level, issue definitely correctly, water level much more appropriate for setting, op test ok.; Job Cmpltd,
We serviced a
WRB322DMBW00 WHIRLPOOL
Model REFRIGERATOR
Near Sheffield, OH 44054
Paul H.
Job Details: 06/02/2017
Took temps, FC 4F, RC 42F, cycled on while observing, temps dropping and leveling off, IM not connected, corrected, cycled and filled, op test ok.; Job Cmpltd,
We serviced a
MVWB765FW0 MAYTAG
Model WASHER
Near North Olmsted, OH 44070
Paul H.
Job Details: 06/02/2017
Cc of wet clothes at end of cycle, ran a rinse and spin with 6 large towels, noticed drain line installed to far, corrected, checked water extraction at end, ; Job Cmpltd,
We serviced a
KUDS35FXBL9 KITCHENAID
Model DISHWASHER
Near North Olmsted, OH 44070
Paul H.
Job Details: 06/02/2017
Replaced user interface, tested pads and LEDs all testimg fine, ran diagnostics to invoke callibration; Job Cmpltd
We serviced a
MEDX655DW1 WHIRLPOOL
Model DRYER
Near Strongsville, OH 44149
Alice M.
Job Details: 06/02/2017
Start retaining clip not clipped, switch able to back out, corrected, seated securely, op test ok; Job Cmpltd,
We serviced a
WDF520PADM7 WHIRLPOOL
Model DISHWASHER
Near Grafton, OH 44044
Paul H.
Job Details: 06/02/2017
Replaced sump and motor and ran diagnostics, everything tested fine; Job Cmpltd,
We serviced a
GSS25QGTAWW GE
Model REFRIGERATOR
Near Saybrook Township, OH 44004
Jeff M
Job Details: 06/02/2017
, Icemaker still overflowing with water even with the icemaker in the off position water valves are leaking a lot of water to pass through causing the icemaker to overfill needs new set of water valves
We serviced a
GDT580SMF7ES GE
Model DISHWASHER
Near Orwell, OH 44076
Jeff M
Job Details: 06/02/2017
Drain pump kit was ordered I install the drain pump sump pump wiring harness and hose clamps I cannot get the one hose clamp on the sump pump to tighten and stopped leaking I've been working on it for multiple hours please have a senior tech return to finish the job I did call Greg to OK this
We serviced a
WRF540CWBM01 WHIRLPOOL
Model REFRIGERATOR
Near Ashtabula, OH 44004
Jeff M
Job Details: 06/02/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
GS773LXSS0 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44120
Jeff M
Job Details: 06/02/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
WED7300DW1 WHIRLPOOL
Model DRYER
Near Mentor, OH 44060
Corina B
Job Details: 06/02/2017
CC that there is a loud noise coming from the dryer. Started a cycle heard vibration. Removed the back panel and checked the blower housing found nothing. Ran dryer no noise. Optest ok.; Job Cmpltd,
We serviced a
WTW8000BW0 WHIRLPOOL
Model WASHER
Near Eastlake, OH 44095
Corina B
Job Details: 06/02/2017
CC that there is grease on the floor. Checked underneath and found grease. Ran a drain and spin and found the bearing are worn. Will need bearing. Called GS to order part. ; ordrng 1 W10435302 (bearing), schdld next appmnt for 6/7 WED
We serviced a
KUDS30FXBL8 KITCHENAID
Model DISHWASHER
Near Concord Township, OH 44077
Jeff M
Job Details: 06/02/2017
Customer had a little bit of foam and some water dripping out of bottom of the dish washer explain to her that there cannot be any dish soap in the dishwasher. She explained me she loaded the dishwasher with fine china that was sitting in a bucket of soapy water. There must've been actual dish soap in the dishwasher to cause it to leak unit test fine most likely; Job Cmpltd
Near Auburn Township, OH 44023
Tim G.
Job Details: 06/02/2017
Whirlpool wall oven RBD277PVS02, Complaint lower oven glass broke. Customer ordered part and tech verified part number and found that the wrong glass was ordered. Customer had tech order the correct glass and the customer will return the incorrect glass.
We serviced a
KGRA806PSS02 KITCHENAID
Model RANGE
Near Eastlake, OH 44095
Corina B
Job Details: 06/02/2017
CC that the unit does not heat to temp. Preheated temp to 350* light on the first try. Let it cycle a couple times and it heated to 350*. Tried to ignite the broil it sparked 3xs and did not light. Will need a spark module. Ran diag error code 0164. Replaced the spark module from t/s. Optest no good. Called tech line, steve 779194361 had me check the orange and red open from the spark module. Checked the gas valve, orange and red, good, blue to orange or red open. Will need a new gas valve. Called GS to order part. ; ordrng 1 WP9763716 (valve-gas), used 1 WPW10331686 (SPARK MODULE) from stock, schdld next appmnt for 6/7 WED
We serviced a
JGS9900BDS JENN-AIR
Model RANGE
Near WILOUGHBY HLS, OH 44092
Corina B
Job Details: 06/02/2017
I did not order the correct parts. Brought back 4 igntrs to return. Will need 2 top burners and 2 orfice holders. Called GS to order parts.; ordrng 1 74007735 (burner asy 4957) and 1 WP7505P339-60 (burnr-top 4550) and 1 WP7527P086-60 (holder-orf 6390) and 1 WP7527P087-60 (holder-orf 5557
We serviced a
WFG515S0EW1 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44121
Corina B
Job Details: 06/02/2017
CC that the oven will not turn on. Checked the outlet, is not grounded. Went to an outlet that is grounded. Turn bake and broil on, did not turn on. Checked the oven sensor, 1100ohms. Checked the bake and broil,good. Will need a new spark module. Please call cell phone. ; ordrng 1 WPW10511278 (module-spk), schdld next appmnt for 6/6 TUE
We serviced a
KDFE104DWH0 whirlpool
Model dishwasher
Near Highland Heights, OH 44143
Corina B
Job Details: 06/02/2017
CC that the dw is not filling. Ran diag fault code. 6-4 Float Switch Open, 6-1 Low/No Water, 8-2 Drain Motor Electrical Problem. Removed front panel checked the connections to the float switch, the fill valve and the drain motor checked good. Replugged the connection and started a cycle, start filling with water. Ran a cycle and it filled did not wash. Will need a new motor. Called GS to order part.; ordrng 1 WPW10605057 (pump&motor), schdld next appmnt for 6/6 TUE
We serviced a
MFI2570FEZ01 MAYTAG
Model REFRIGERATOR
Near Fairview Park, OH 44126
Dan H
Job Details: 06/02/2017
Customer complaint that unit is not dispensing ice, found unit will dispense ice if left door is pushed in, found left door liner warped(see pic), unit needs new door(ss); ordrng 1 W10855083 (DOOR), schdld next appmnt for 6/8 THU !,
We serviced a
WBSE3120B2WW GE
Model WASHER
Near Avon Lake, OH 44012
Dan H
Job Details: 06/02/2017
Customer complaint that unit is making a loud noise, started spin cycle, no unusual noises heard, started normal wash cycle, loud noise is coming from transmission, unit needs new transmission; ordrng 1 WH38X10002 (TRANSMISSION), , schdld next appmnt for 6/7 WED !,
We serviced a
WFC150M0EW0 WHIRLPOOL
Model RANGE
Near Parma, OH 44134
Chad P.
Job Details: 06/02/2017
Found buld open. Needs replaced. T.s. Doesnt match size. Cust will install
We serviced a
WFW92HEFC0 WHIRLPOOL
Model WASHER
Near Lakewood, OH 44107
Dan H
Job Details: 06/02/2017
Installed new control, op test no good , no display or buttons working on user interface, tech sheet test shows control is good, unit needs new user interfaces(slv or gry); ordrng 1 W10784651 (user interface ), schdld next appmnt for 6/6 TUE !,
We serviced a
WRF540CWBW01 WHIRLPOOL
Model REFRIGERATOR
Near Pepper Pike, OH 44124
Chad P.
Job Details: 06/02/2017
gap in fz gasket. Confirmed. Op test ok. ; Job Cmpltd
We serviced a
NTW4605EW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44104
Dan H
Job Details: 06/02/2017
Customer complaint that lid will not unlock, found lock solenoid open, unit needs new lid lock, customer does not want repair at this time,
We serviced a
KFFS20EYMS KITCHENAID
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details: 06/02/2017
Found water tank frozen. Freezer set to max cold. Turned temps down and defrosted water tank. Op test ok. ; Job Cmpltd
We serviced a
WTW4815EW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44103
Dan H
Job Details: 06/02/2017
Customer complaint that unit is not spinning water out of clothes, unit unplugged when tech arrived, plugged unit in, unit started drain pump, unit not draining, can hear drain pump is jammed, found a sock lodged in drain pump, removed, unit drained, op test good ; Job Cmpltd,
We serviced a
MEDC215EW1 MAYTAG
Model DRYER
Near Parma, OH 44130
Chad P.
Job Details: 06/02/2017
Installed timer. Op test ok. ; Job Cmpltd,
We serviced a
WDF540PADW2 WHIRLPOOL
Model REFRIGERATOR
Near Brook Park, OH 44142
Chad P.
Job Details: 06/02/2017
Cc that unit is forming condensation on shelving randomly. Mostly in the a.m. All seals check good. Advised that the unit has no automatic damper to seal off fresh food section from freezer. As unit defrosts some excess condensation will enter the ff section. Also, as we get into warmer weather condensation will be more likely. Operations are normal. Op test ok. ; Job Cmpltd,
We serviced a
KEBS207BSS00 KITCHENAID
Model WALL OVEN
Near Westlake, OH 44145
Dan H
Job Details: 06/02/2017
Customer complaint that unit is taking too long to preheat, started upper and lower ovens for 350 degrees, waited 25 minutes for preheat time, oven temperature after preheat time at 357 degrees(upper) and 360 degrees(lower), unit is operating as designed ; Job Cmpltd,
We serviced a
WRT111SFDB02 WHRILPOOL
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 06/02/2017
Found wire harness in freezer resting on fan. Corrected. Op test ok.
We serviced a
WDT710PAYB6 WHIRLPOOL
Model DISHWASHER
Near Avon Lake, OH 44012
Dan H
Job Details: 06/02/2017
Customer complaint that unit is leaking, started normal wash cycle, unit did not leak one drop of water, unit is operating as designed ; Job Cmpltd,
We serviced a
WTW8000BW0 WHIRLPOOL
Model WASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 06/02/2017
Found rotor loose. Removed applied threadlocker and reinstalled. Op test ok. Advised to not run unit for a couple of hours to allow thread locker to cure. ; Job Cmpltd,
We serviced a
MEDX655DW1 MAYTAG
Model DRYER
Near Rocky River, OH 44116
Dan H
Job Details: 06/02/2017
Customer complaint that unit is taking too long to dry, started normal dry cycle, unit is heating, good airflow out of machine and vent(before vent connects to wall), unit is operating as designed, advised customer to have buildings vent cleaned; Job Cmpltd,
We serviced a
MBF1958FEZ00 MAYTAG
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details: 06/02/2017
Found unit frosting over in freezer but is recovering. Door is sealing. Advised door was likely left open. Ran unit through forced defrost and advised it will take several days but ice and frosting will go away. ; Job Cmpltd,
We serviced a
KFIS29PBMS00 KITCHENAID
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details: 06/02/2017
Found comp running very hard. Unit around 20f in the fz section. Ff around 39. No traces of die. Tapped system. Added charge. Units comp slowed down and temps atarted to drop. Monitored pressures. No change possibe under charge. Advied to monitor unit. Of any isses please contact us back for service. ; Job Cmpltd
We serviced a
GX5FHTXVY09 WHRILPOOL
Model REFRIGERATOR
Near Parma, OH 44129
Chad P.
Job Details: 06/02/2017
nstalled mount. Op test ok. ; Job Cmpltd
We serviced a
MVWC200BW1 MAYTAG
Model WASHER
Near Parma, OH 44129
Chad P.
Job Details: 06/02/2017
No stored faults in system. Leveled unit. Ran calibration mode and service test mode. Op test ok. ; Job Cmpltd,
Near Aurora, OH 44202
Tim G.
Job Details: 06/02/2017
Whirlpool OTR microwave WMH76719CS1, Complaint that the unit doesnt turn on (no power). Checked unit and found no display and power at the outlet. Checked and found the line fuse open. Bypassed fuse and found the bypass fuse to trip. Checked and found the
Near Mantua, OH 44255
Tim G.
Job Details: 06/02/2017
Maytag top load washer MVWX655DW, Customers complaint is that the unit just continues to run when not in use. Found unit not plugged in. Applied power and found the drain pump to run. Canceled drain and checked for errors. Found no stored errors which can
We serviced a
JENN-AIR B/IN REFRIGERATOR
Model JS48SEFXDB00
Near Moreland Hills, OH 44022
Gail V.
Job Details: 06/01/2017
Installed inverter, turned unit on, comp running, op test ok Allow 24hrs for proper cooling; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYW02
Near Cleveland, OH 44139
Robert A.
Job Details: 06/01/2017
Complaint, water in bottom of ff section, found drain clogged, cleared op test ok; Job Cmpltd, saved tckt [SdLink
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS5
Near Solon, OH 44139
Robert A.
Job Details: 06/01/2017
Found key going to off light stays on, relay on control stuck closed, needs control; ordrng 1 W11100597 (CONTROL), schdld next appmnt for 6/7 WED