Local Reviews
Powered by Fluid LOCALGreat Service, Very informative
Crosby - North Ridgeville, OH
Gabriel was very helpful and informative when he inspected my washing machine. Very Professional
Fred’s is amazing
Seth - Lakewood, OH
Corey came back several times and I believe the issue was finally figured out. So far the repair has been a success. Fred’s is quick to get parts to your door and a repairman to install them. We had an odd thing going on in our new dryer and even though it took a few times Corey was determined to figure things out. I recommend Fred’s highly and give Corey the highest rating for his determination, professionalism and kindness.
Response from Fred's Appliance Service:
Hi Seph! Thank you so much for sharing your feedback. We do apologize for the multiple trips to your home, but so glad to hear that Corey remained determined and was professional during the repair. We hope everything continues to runs smoothly with your dryer. If you do have any additional questions about your repair let us know. Thanks again! The Fred's Team
Lynn
Lynn - Brook Park, OH
Horrible service. They sent me two 10 year olds on a service call for why my washer continually smells moldy ( and STILL does today) and I was told, quote “don’t all washers smell??” I suggested there must be a leak and was also told “ if there was a leak you’d have a puddle of water on the floor.“ NOT TRUE. It’s Obviously an internal leak somewhere, ( which they refused to check for) probably very tiny not to puddle but enough to create moldy mildew odor. I was also told they don’t cover leaks! It’s UNDER WARRANTY! I will be calling them back!
Response from Fred's Appliance Service:
Hello Lynn! Thanks so much for dropping our team a line. We appreciate it. It seems that you may be suggesting in your note that we sent 10 year old technicians to your home? I can assure you that all technicians are at least 18 years of age or older. We've carefully reviewed your job record. It appears we were last at your home on 9/9/2019 and advised running some vinegar through a cycle to assist with odor. We also further examined your washer for leaks, and none were noted at the time of service. If you're still having troubles, we can certainly send another technician to re-examine your washer. We appreciate you dropping us a line. Thank you -The Fred's Team
Technician professional and caring.
Elizabeth - South Euclid, OH
Dale
Dale - Solon, OH
Good Service
Great Service!
Alex - Kent, OH
All is well!
Great Seervice
Myra - Cleveland, OH
Excellent Service
Deborah - Westlake, OH
Great service
Max - North Ridgeville, OH
Hard working. Cheerful demeanor. Careful about tracking dirt.
Warranty work
Alec - Lyndhurst, OH
Great service.
Real great work
Thomas - Willoughby, OH
Great service very friendly and courteous
Barbara - Lorain, OH
Great service.
Connie - Mentor, OH
Great service from Corina. I will request her for any future appliance maintenance needed.
Great service!!
Ryan - Elyria, OH
Gabriel is very friendly and very informative about what he is working on. Glad he was able to be put on this job as well this time.
Great service and knowledgeable technician
Ed - Lorain, OH
Gabriel was very professional and courteous.
Tony
Tony - Austinburg, OH
Very professional. Got the job done fast. I would call Fred's again for service.
Great service,love the tracking app!
Don - Avon Lake, OH
Good service.
Pat - Madison, OH
He figured out what was wrong with the dishwater and repaired it. Thank you.
Dave is a quality person. Thank You Dave.
Ursula - Strongsville, OH
Jason was very polite, and personable
Debi - Perry, OH
It was warranty work, so there was no charge, but Jason was here right on time and had the job done in about a half hour.
Great service
William - Avon Lake, OH
Went great, on time done right
good job
John T. - Mayfield Heights, OH
Jason came in and quickly diagnosed the problem with my oven, showing me the issue up close. He equally quickly installed the new part and tested it successfully. Great work by him! Overall price of $270 for the part plus labor (less than an hour total visit) seemed high.
Response from Fred's Appliance Service:
Hi John! Thanks for your feedback! We are happy to hear that Jason was able to get your range back up and running. We know unexpected repairs are never fun. We frequently evaluate our pricing structure to make sure it is within industry standards and allows us to provide excellent service. We will certainly consider your review during our next evaluation. If you have questions in regards to your visit feel free to reach out. Thanks again! -The Fred's Team
great service
Cheryl - Chardon, OH
Disappointing
? - Highland Heights, OH
It seemed like tech didn’t want to help us and refused to try new parts . He played games with us . Not happy with his attitude.
Response from Fred's Appliance Service:
Hi Lisa! Thank you for sharing your experience. We are sorry to hear that you felt the technician was not willing to repair your refrigerator. After reaching out to Whirlpool directly he was advised that the gaskets are not the issue and the unit is working as it should. If you have any additional questions please give us a call at 888-45-FREDS. Thanks and have a good day! -The Fred's Team
Warranty Work
Alec - Lyndhurst, OH
Great
Blanche - Maple Heights, OH
The tech was courteous and professional
Honest evaluation of the problem
Beatrice - Warrensville Heights, OH
Comfortable with technician and his diagnosis
Great Service
Jacquel - Cleveland, OH
Fred’s appliance was very prompt, and professional. They came out and accessed the situation with my appliance. Dan has to order parts and he scheduled a return appointment for the following Tuesday to install the new parts. He was very courteous and very knowledgeable.
On time performance Fantastic service,
Elizabeth - Broadview Heights, OH
Corey was very professional from the moment he entered our house. It took him just a minute to determine to problem and was able to fix it very fast. I will always recommend his service.
Great Service
Kathleen - Solon, OH
Brian M. did an excellent job in analyzing and fixing the problem with a trash compactor. He determined it was a faulty switch and promptly replaced it.
Dan
Dan - Westlake, OH
Finished the Job!
Mariah - South Euclid, OH
There were some road blocks but he got the job done in the end!
Response from Fred's Appliance Service:
Hi Jeanne! Thanks for dropping us a line. We apologize for the multiple visits to your home. We always try to get repairs resolved in the least amount of trips. However, we are happy to hear that Corey was able to get you taken care of. If you have any questions about your repair feel free to hop on our website and live chat us or give us a call directly. Thanks again and have a good weekend! -The Fred's Team
Short & Sweet
Margaret - Brook Park, OH
Knew what the problem was right away, got the part delivered the next day. Installed the day after that in a short 15 minutes. Unit was under warranty but I was unable to connect with the manufacturer. No cost involved with this repair.
Great service
Vanessa - Brecksville, OH
Very professional
Prompt and professional
Thomas - Chagrin Falls, OH
Problem diagnosed quickly and repair made.
Great Service
Tim - Chardon, OH
Virginia
Virginia - Avon, OH
Great Service. Pleasant person to deal with.
Satisfaction with work performed
Sandra - Shaker Heights, OH
The gentleman who came was polite and efficient. He changed the position of the drain hose that got the machine working properly. He also gave instructions on how to use the washing machine correctly. All satisfactory!
Great
Joe - Pepper Pike, OH
Great fast efficient service!
Nicole - Highland Heights, OH
Very good service
Becky - Brooklyn, OH
Very professional in her job.
Great Service
Paulette - Mantua, OH
He know the appliance and how to fix it.
Fine employee, gave good evaluation of problem and options.
Patricia - Parma, OH
Ok to share
Excellent Service
Jen - Chagrin Falls, OH
Jason was fantastic. Competent and friendly and punctual !
Dryer
Mary - Grafton, OH
Very nice guy
Great
Twila - Madison, OH
Very nice. Good tech. Send him anytime
Washing machine
Dale - Solon, OH
On time
Maytag repair
Thomas Russo - Lorain, OH
A polite great fellow, he answered all my questions, and he did a great job.
Well done, Dave!
Karen/Mike - North Royalton, OH
Dave was very thorough, friendly, and prompt. He answered my questions and gave me some great advice. Thank you, Dave, for keeping our dryer drying.
Great service!
Randell - Cleveland, OH
Fred's has been nothing but great to work with when it comes to dealing with our repair-prone refrigerator. Everyone we've dealt with from Fred's has been on-time, courteous, and helpful.
Great Service
Kenneth - Highland Heights, OH
I needed to have the start switch on my dryer repaired. I asked for Corina because she had done a great job in the past on my refrigerator. She repaired the switch quickly. Very pleased with the service provided.
great service
Arlene - Ashtabula, OH
jeff was excellent.
Lynda
Timothy/linda - Chagrin Falls, OH
A good experience!
Did great work during the Pandemic!
Richard - Eastlake, OH
Can't thank my tech enough, was totally professional, in and out twice (bc we needed to order a part) quickly.
great
Roger - Geneva, OH
help
Response from Fred's Appliance Service:
Hi Robert, Thank you for taking the time to submit your review. We are sorry to hear that you did not receive 5 star service! We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (service@fredsappliance.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team
our washer is working wonderful now. on time and very polite
Kenneth - Ashtabula, OH
Ken and I were pleased on being on time and not waiting all day and the service he gave he explained to us.Thank you
Warranty Call
Andre - Parma Heights, OH
Next day service on a warranty issue. Very knowledgeable tech with friendly and courteous service.
Fred's Review
Cynthia - Lyndhurst, OH
Great service and Jeff is a great guy
Gloria - Ashtabula, OH
On time, very friendly. Great company
Great service
John - Cleveland, OH
Fast service
Suzanne - Chagrin Falls, OH
Service call
Lisa - Shaker Heights, OH
Nice young man fixed issue promptly.
Awesome Service!
"Billingsleygerald" - Euclid, OH
Fred's service is the best! My service guy Joe was prompt and had knowledge of the problem and fixed it right away. I'm sure all of Fred's service persons are great, but if I ever need service again I will ask to request Joe. If you want the job done right call Fred's Appliance. AWSOME SERVICE!
Good service
Sue - Cleveland, OH
Microwave stopped working
Bimal - North Royalton, OH
Very good
Great service!
Srm - Willoughby, OH
Excellent service very prompt keeps you posted when they are coming and sends you a picture of the techican that is coming! Highly recommend
Awesome service
Rebecca - Diamond, OH
Our service tech was awesome and very knowledgeable. Fixed our problem right away.
Service was great!
Brian - Burton, OH
Brian initially came out to inspect the washing machine. He was kind, courteous and diagnosed the issues without too much trouble at all. He ordered the part which came a couple days later. Joe came out and installed the new part without any issues. We've used Fred's before. You company has great customer service. The technicians appear to be very reliable and well trained. Thank you for a job well done.
Excellent service and timeliness
Dennis - Willoughby, OH
Great
Stacey - Sheffield Lake, OH
Technician (Gabriel) and his Trainee were great. I highly recommend.
Great service!!!!!
Thomas - Huntsburg, OH
Response and Service were awesome!
Sheila - Chesterland, OH
Extremely fast response. Part arrived next day. Service installed and did an awesome job!
Great service!
Anthony - Kent, OH
Great
Pat - Mentor, OH
Called ahead like you said, was on time, very professional, solved problem 😊
Great
Patricia - Middleburg Heights, OH
Jom
Jim - Madison, OH
The tech was awesome came out did the job even went a little above love it
Very Fast and Professional
James/sherri - Avon, OH
Identified the issue, fixed it quickly and oven is working better than ever.
Kim
Kim - Ravenna, OH
Very friendly and great service.
Incomplete service
Rita - Berea, OH
I have a refrigerator/freezer that I purchased from Best Buy in Late June 2019. We purchased it for our garage. Our garage has a heater designated for our garage. We keep the temperature at of 60 degrees in the winter. The freezer does not freeze thoroughly. I have lost a number of different Items. When the gentleman came out I opened my garage early because of the social distancing to protect him. He did not run a diagnostic test. He immediately blamed it on the fact that it was in the garage. I have had a refrigerator/freezer for years in this same garage and have never had a problem. I purchased a new one so it would be larger than what I had. Whirlpool was going to send out a senior tech but the company that you use is the same company that came out. They said if they don't find anything wrong with it that they will charge me. There is something wrong with the freezer. I have had a piece of bread in the freezer for 5 days and you can still squish the bread. I have already paid 600.00 for this freezer that is not working properly that is less than 1 year old. I will not put another dime into it. I feel like I need to put it out on the tree lawn. I just want a diagnostic test on the freezer. There has to be something wrong with it. (Fan, Defrost, or sealed issue.) Rita Please respond
Response from Fred's Appliance Service:
Hi Rita! Thank you for sharing your experience. We are sorry to hear about the continuous issues with your refrigerator. When these units are placed in the garage the cold temperatures outside can manipulate the actual temperature of your refrigerator. If you're confident there is a functional failure of your appliance, we will gladly schedule you. Just note that we will be required to charge you $98 if no functional problem is found. If you have any additional questions or would like to set up a return visit we are here to help. Thanks! -The Fred's Team
Great service
Amima - Cleveland, OH
Joe
Aqua - Avon Lake, OH
Gabriel is a consummate professional.
Good
Gary - Cleveland, OH
Good
WASHER
Joan - Elyria, OH
Fix refrigerator
Alex - Kent, OH
He did not fix the problem.
Response from Fred's Appliance Service:
Hi Alex! Thank you for your feedback. We are sorry to hear that your refrigerator still has a leak. It looks like the technician was unable to duplicate the leak or determine the cause during your previous visit. We would be more than happy to send a technician back out! Someone from our office team will be reaching out to you to follow up and see if you'd like to schedule a return appointment. If you do have any questions prior we are here to help! Thanks Alex! -The Fred's Team
Great service and wuality
Corey - Mantua, OH
Brian was in and out, prepared, and efficient. Hope he gets a raise!
Finally got it right
Carolyn algee - Bedford, OH
I had to call them out 3 times because the gentleman kept telling me to only wash towels together and socks together and shirts together etc. meaning only wash the same thing during each wash. Which isn’t logical. The machine wasn’t leveled
Response from Fred's Appliance Service:
Hi Carolyn, Thank you for sharing your feedback with us. We apologize that it took us a few times to get it right. However, we are so happy to hear that your washing machine is working properly now! Thank you! The Fred's Team
Dan. Good service but high priced
Daniel - Solon, OH
I thought the fee for coming to the home would be part of the cost of the repair, a $26 dollar part and one half hour of labor cost $258 dollars ? I’m sorry but that’s to high for me
Response from Fred's Appliance Service:
Hi Daniel, Thank you for submitting your review! We are so happy to hear that your technician was able to offer such great service. We quote our repairs using a national flat rate labor guide. This means that regardless of the time it takes, we charge the same amount. We don't think it would be right to charge extra for a new technciain that takes some extra time or less for one of our senior technicians. We are glad that your technician was able to get your unit up and running again! Have a great weekend! The Fred's Team
Did a great job very professional would have him back at any time
Mr Gotliebowski - Chardon, OH
Would highly recommend Fred's Appliance!
Dave - Eastlake, OH
Joe was very thorough and helpful. He is an asset to your company.
Great
Saroj - Avon Lake, OH
Great,he was timely,efficient And Professional
Verygood
Edward - Elyria, OH
Just fine
Anthony - Maple Heights, OH
Excellent Service
John - North Royalton, OH
This is not the first time we have called Fred's. Each time they have been extremely responsive, have been quick to diagnose the problem, and efficient in their repairs. We would not hesitate to recommend them to anyone.
Refrigerator fixed
Jeanoakar - Cleveland, OH
Dan was kind and helpful. He was on time for the first appointment and early for the second. He fixed the refrigerator without a problem and the part was shipped to us within a day. Thank you Dan!
Donna
Donna - Parma Heights, OH
Great service
Honest and dedicated technician!
Mike - Chagrin Falls, OH
What a good guy! He had some difficulties but stuck with the repair and was honest with me when his initial suspicions of the problem were incorrect and when the actual fix was cheaper still. Trust is how you build a customer base that will keep calling! I will call Fred’s back anytime I’m in need.
Repair 4/8/20
Todd - Seven Hills, OH
Great service
Wayne - Aurora, OH
On time good communication throughout entire process
Great Service
Daniel - Parma, OH
Your techs are great and your scheduling system is top notch!
Excellent
Alexis - Fairview Park, OH
Great!
Danny and Toni Calvert - Strongsville, OH
Great service awesome tech!
Steve - Lakewood, OH
The gentleman that came with very nice fast and efficient and clearly knew what he was doing I would highly recommend
repair inner door gasket
Russell - Kingsville, OH
Jeff M did an awesome job when coming to the house to repair our washer. Thank you
Efficient and thorough
Alex - Willoughby, OH
so glad to have this working it was brand new and we were unable to use it. Now we can.
John
John - Olmsted Township, OH
Good service no issues
Keith
Keith - Aurora, OH
Brian was very nice and curtious and on time.
Great Service!
Richard - North Olmsted, OH
Efficient service
Richard - Avon, OH
Dryer
Jeff - North Royalton, OH
The serviceman was professional and was able to fix my Maytag dryer. Maytag paid for the parts and I had to pay for the call and labor, which I thought was high.
Response from Fred's Appliance Service:
Hi Jeff! Thanks for dropping us a line. We know unexpected repairs are never fun. We frequently review our pricing structure to make sure it is in line with the industry standards and allows us to provide great service. ,We will certainly take your review into consideration during the next revice! We are glad to hear that David was able to get your dryer up and running again. If you have any questions about your repair just let us know. Thanks and have a good day! The Fred's Team
Good experience
Joy - Shaker Heights, OH
Very professional, thorough and knowledgeable
GREAT service person !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Robert Shumyla - Lorain, OH
VERY GOOD SERVICE
Great Service
Pat - Shaker Heights, OH
I just wish I didn't have to purchase a new washing machine. He was very upfront about the issue with the old washer
Response from Fred's Appliance Service:
Hi Pat! Thanks for sharing your experience. We apologize that we couldn't get your washer taken care of as well, but glad to hear that Corey was straight forward about the issue. If you have any questions about your visit please feel free to reach out. Thanks and have a good day! -The Fred's Team
Dryer repair
Janice - Ashtabula, OH
Great
John - Mantua, OH
The man was very gentleman-like is very polite and he look like he cared he took care of it and walk me through everything and he was very nice so I would use you guys any time and then I would recommend you to my friends and I thank you very much
Fast and easy service
Chad - Vermilion, OH
Very efficient. Suggested I buy a new dryer vent so that clothes dry faster. Couldn't be happier with the service.
Cindy - Brooklyn, OH
Yvette
Yvette - Euclid, OH
Fred's Appliance Repair
Carl - Brooklyn, OH
The job has been completed and our dishwasher works once again. Fred's Appliance was great on communication and ordering the part needed. I would have given 5 stars, but our repair man was not a happy repair man. He complained about having to come into our home and people being around due to the COVID-19 situation. We are all in this thing. He could have been nice. Other than that, he did what he was supposed to do; diagnose the unit and repair it. For that he does get 5 stars.
Response from Fred's Appliance Service:
Hi Carl, Thanks so much for dropping our team a line. We're happy to hear we got your unit fixed! We're sorry that you felt our tech was a bit concerned about Covid-19. Our entire team is experiencing so much stress in so many different ways. We're ultimately just trying to take care of all of our customer's appliances so their home lives are less interrupted during this quarantine order, while doing our best in ensuring the safety of all involved. Our team hopes to be back to our normal selves soon! See you at the other side of this. Thank you again. -The Fred's Team
Great work!
Leslie - Mayfield Heights, OH
I called on a Monday morning to set up a repair for my oven. There were openings the next day, and by late afternoon Monday I was given a 3 hour window to expect the technician. The next day, the tracker showed that The tech had finished the previous 2 jobs and would be contacting me soon. Joe was on time, polite, and straight forward about the details. He also didn’t make a big deal when my young daughter wanted to get a look at what he was doing.
Super great service
Ronald - Painesville, OH
He was on time, very professional looking and polite!
Great
Dave - Eastlake, OH
Joe did fine. Was very informative
Dryer repair
Danette - Lyndhurst, OH
The service women were very professional and did a nice job explaining the work that was done.
Great Service, Nice Guy
Dawn - Chesterland, OH
This is the second time Jason has been to my house to fix my washing machine his repair was spot on and he arrived exactly when he was supposed to!
Excellent Service
William - Westlake, OH
Our repair team did an excellent job! They got the job done quickly and professionally and took the time to answer our questions about our new appliance.
Repair
Eugene - Madison, OH
On time. Repaired and tested the applicance.
service ok price way too high
Jospeh - Brooklyn Heights, OH
Response from Fred's Appliance Service:
Hi Jospeh! Thanks for sharing your feedback. We know unexpected repairs are never fun. We often review our pricing to make sure it is within industry standards and allows us to provide excellent service. If you do have any questions about your visit today we do warranty our trip and diagnostic for 30 days. Thanks again! The Fred's team
great service and the appointment tracking system is awesome. it definitely allows you to prepare for the appointment. Technician was great!
Ethel - Bedford Heights, OH
Great service
Gloria - Aurora, OH
On time knowledgeable technician
Great setvice
Juan - North Olmsted, OH
Very good
Waterfowl
Kim - Chardon, OH
After the initial visit Bryan did a great job. He shared knowledge of appliances with us. Freds Appliance has been fantastic to deal with. I appreciate them and will refer to family and friends. I already have referred and will continue to do so
Jeff obviously well trained and very professional.
Tom - Ashtabula, OH
Diane
Diane - North Ridgeville, OH
Very good. The repair man gave me up to date arrival time as I requested. He spent a lot of time trying to find out what was wrong with the washer. A+
Great
Richard - Painesville, OH
Jason was great. Thanks for the service
Great service
James - Middleburg Heights, OH
Excellent Service and product knowledge
Nick - Westlake, OH
Corina Was extremely helpful in resolving issue with refrigeration control panel. Would highly recommend her/ Fred's Appliance to all and will continue to use personally.
Great
Brian - Berea, OH
Jeff service call
Dale - Mentor, OH
Very helpful in answering questions. Very professional. Performed work quickly. Returned next day to answer new additional concerns and advised. Very pleasant. Would highly recommend.
SERVICE WAS OUTSTANDING
Thomas - Lorain, OH
THE YOUNG MAN WAS VERY PLEASANT AND EFFICIENT
Good stuff
Jack - Painesville, OH
Corina was great .. quick , cleaned up and was nice to our kids and pets.
S
Shannon - Lyndhurst, OH
Great
Mildred - Cleveland, OH
Excellent thank you for the service
Fixed problem and washer is working fine.
John - Euclid, OH
Dishwasher Repair w/ Jason
Rebecca - Mentor-on-the-Lake, OH
Technician Jason arrived early to take on my dishwasher repair. He was professional and courteous. His work was efficient. I thought the cost for the appointment was somewhat expensive but I have to give your service people credit going into other homes during this time. Labor cost was fair.
Bad service
Lisa - Solon, OH
My freezer broke and was repaired, it worked for one month then broke again. Someone came out this week to repair it, it worked for a day then broke again. Now I’m left without a working freezer AND refrigerator side (which was never an issue) and can’t get service for 4 days (including the weekend). Disappointed
Response from Fred's Appliance Service:
Hello Lisa! Thank you for sharing your feedback. We apologize that the temperature issues with your refrigerator are still not resolved along with the wait on your return visit. We always try to take care of our customers as quickly and thoroughly as possible. We will be out on 4/6 to get this taken care of for you! Thank you! -The Fred's Team
Berger
Stuart - North Olmsted, OH
Great job on warranty service
Renee - Garrettsville, OH
Theres
Theresa - Parma, OH
Great Service
Annnette - Euclid, OH
My service rep explained in detail every step of what he was doing and why it was being done. He is aware of the current need for social distancing and took every measure to adhere to requirements.
Bill
William - Avon Lake, OH
Very good service.
Good
Donna - Parma Heights, OH
Tom
Tom - Ashtabula, OH
Excellent
Steve - Geneva, OH
Great!
Kelly - Avon, OH
He did a great job being careful with the virus situation. Appreciated the new gloves and new shoe coverings.
Great service!
Bill Arkley - North Ridgeville, OH
Great, professional service
Rebecca - Westlake, OH
I was really happy with the ease of communication, scheduling, and professionalism of the technician.
Service
Virginia - Chagrin Falls, OH
Brian was very nice and considerate
Great service. Arrived when he said he would.
Lillian - Parma, OH
I always use Fred's Appliance. Everyone has always been helpful and the service has been great.
Great service!
Mary - Grafton, OH
Very pleasant! Great job!
Great service and quick
Joseph - Kent, OH
Knowledgeable and courteous
Great
Betty - Orwell, OH
It was good. He did his job, was polite, and left things the way they were when he came. Overall great job
Great
Noel - Cleveland, OH
Diane
Diane - Broadview Heights, OH
Washer repair
Judith - Chagrin Falls, OH
In this time of worry about the corona virus i found that the repairman kept his distance, did a good job and quickly left. Exactly what i had hoped for
Nice Guy,Bullshit Explanation
Karen - Olmsted Township, OH
Nice Guy,Bullshit Explanation - Blamed it on Whirlpool design of oven for not working. When the temperature is set to say 350 when the beeper sounds it still not at that cooking temperature. To say you have to wait another 20-30 miniutes is bullshit!! If it's a product problem, replace it period or report it to Whirlpool for replacement don't give us a piece-meal solution to det around the problem!!
Response from Fred's Appliance Service:
Hi Karen, We appreciate your sharing your review with us! There is often confusion around preheating an oven. The initial pre-heat is based on the heat increasing the resistance of a temperature sensor that is located at the top of the unit. Since heat rises, the temperature sensor senses, say, 350 degrees before the sides, back, and bottom of the oven cavity reach that temperature. The best way to check the temperature of the unit is to place a cast iron skillet/pan on the center rack and, using an infrared thermometer, take the temperature of that pan. You will typically find the pan has reached the set temperature about 10-15 after the oven sensor reaches temperature and causes the unit to beep. We hope this helps clear up the preheat process. If you find that your unit still isn't reaching temperature after 10-15min after the preheat, please give us a call. We will be happy to take a look at your unit! Thank you! The Fred's Team
Mario
Sonia - Bedford Heights, OH
Thanks being on time
Great service reps- super knowledgeable
Audra - Westlake, OH
I was very happy with their work. They found what my problems were coming from with ease.
Great service
Judith - Highland Heights, OH
Our technician was very thorough and informed us about what she was doing. Unfortunately our refrigerator was too expensive to repair versus buying new. I appreciate the quote to fix it and Corina’s advise. That’s why we always use Fred’s because the employees are great!
Response from Fred's Appliance Service:
Hi Judith, We are sorry to hear that the repair was more expensive than replacing the unit. However, we are happy that Corina provided you with great service and advice! Have a great weekend! The Fred's Team
Fast Repair
benjerwine - Madison, OH
Joe O, the Fred's technician who repaired our washing machine was courteous and efficient. He had us back in business within minutes after arriving. The wash was piled up, so we did a lot of washing after he fixed and it works fine.
Very personable, knowledgeable, and quick
Ken - Brooklyn Heights, OH
Dan H, is a true professional in every sense of the word. knows exactly what he's doing and is easy to speak with. Your company is blessed to have a great staff, both the one's that we interact with on the phone as well as your service technicians. Great personnel and totally appreciated even though the products that are being manufactured are overall very poorly made. How sad is that?
Great work
Alex - Lakewood, OH
Great Service
Scott - Amherst, OH
Very Knowledgeable
Demetrius - Euclid, OH
Corrina was extremely professional and Knowledgeable. She answered all questions in a way that was very understandable. She was very patient and did not mind breaking down lingo as if she was talking to a two year old. She was the only contractor who throughly explained how the plumber should have installed the saddle valve. I wish we had this information before I hired the plumber.
good service
Melvin - North Royalton, OH
was under warrenty
Freezer Fixed Fast!
Judith - Cleveland Heights, OH
Great service for start to finish. I was impressed with the online scheduling. It was easy and asked non-technical relevant questions. Upon arrival to our home, Dan and his tech-in-training were very professional throughout the service call. He told me the problem, solution, cost and timeline until the job would be completed. Dan returned when the part arrived at my home and quickly installed the thermostat. Thanks for being a reliable company with awesome techs. I highly recommend Fred's Appliance Repair. (BTW, Dan is/was a great mentor from what I saw.)
Quick and easy
David - Aurora, OH
Service person was right on time, polite and efficient. I was completely satisfied.
CORINA IS GREAT!!!
Joan - Cleveland, OH
Jeff and Corina B are the only reason I have kept my sanity through this whole process that began all the way back in November. Whirlpool should take a few lessons from them about what "customer service" means.
Good service
Linda - Elyria, OH
The service man was very knowledgeable and professional. He arrived on time and completed the repair in a timely manner.
Service
Jackie - Painesville, OH
Awesome! Assessed the situation, provided detailed description of issue, Priced the new part, presented it to me, i accepted and he ordered. Part was shipped to my house and he came next day to install it. Perfect. Could not ask for better service. Have used multiple times and could not be happier. Tech was professional and courteous.
Great service, fast and efficient
Melissa - Painesville, OH
Everything was great. The two technicians we had out were professional and explained everything well. Communication with the company was also great. Quick responses and tracking to see when the technician was on his way.
Install a drum felt seal on dryer
Abner - Painesville, OH
Great service, very professional
good service fair price
John - Brooklyn, OH
Fred’s Appliance Best in CLE
Meg - Shaker Heights - Shaker Heights, OH
We have used Fred’s a number of times. They are professional and timely. Simply the best the CLE has to offer.
Great
Leon - Garfield Heights, OH
They were good thanks
good repair and explainations to questions asked
George - Geneva, OH
Two different technicians to complete job, both friendly and professional.
Cheryl
Cheryl - Painesville, OH
We've had Jeff here before. He's always here on time and very pleasant. He's very knowledgeable on appliances. Quick with his assessment.
Washing Macine Repair
Mary - Lakewood, OH
Mike
Michael - Strongsville, OH
Great service and communication.
absolutely nothing fixed
j - Broadview Heights, OH
When he arrived he listened to me for about 10 seconds. Was pleasant but ultimately only changed one ridiculous setting thereby accomplishing absolutely nothing. Uninformed. Still now everything in my refrigerator is constantly freezing causing me to throw food away in this time of crisis. Disappointed yet again by ineptitude.
Response from Fred's Appliance Service:
Hi Jill! Thanks for sharing your experience with us. We are sorry to hear that this issue has still not been resolved with your refrigerator. We do see a return visit scheduled for 3/30/20 to get this resolved for you. If you have any questions along the way we are here to help. Thank you! -The Fred's Team
Renee
Renee - Chagrin Falls, OH
Dan and the young man with him were very professional and kind.
service
Bernadette - Broadview Heights, OH
Excellent and prompt service.
arkley99@gmail.com
Bill - North Ridgeville, OH
great service, awesome price!
efficient, arrived next day.
Craig - Chardon, OH
no cost, under warranty.
Great Service
Timothy - Middleburg Heights, OH
Great service call from Corina
Bea - Lyndhurst, OH
We always ask for Corina. Very personable and explains up front the problem and costs.Concerned though that we are charged a service call charge plus labor. Would like to see the service call lessened or eliminated if you are actually having work done, then pay the labor charge. Charges to install a $30.00 part were $200.00+
Response from Fred's Appliance Service:
Hello Bea, Thank you for sharing your review with us. We know it's never any fun to have to pay for unexpected appliance repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your review during our next evaluation. We are so happy to hear that Corina was personable and explained the problem and costs up front! Thanks! The Fred's Team
Best company
Jason - Chagrin Falls, OH
Very good company
Great service
Jill - Bay Village, OH
Above average.
Cecilia - Cleveland, OH
Very nice
Awesome. Had the parts on his truck
Brent - Streetsboro, OH
Very skilled an knowledgeable
Outstanding Service
Jeanne - Avon Lake, OH
Corina was knowledgeable, efficient and informative and a real pleasure to have contact with. Fred’s Appliance truly has a top-notch employee!
Very nice repairman. Finished quickly
Tracey - Chardon, OH
Great job. Will be using them in the future for appliance repairs on my rental properties.
Gabriel P.
RANGE WHIRLPOOL WFE515S0ES1 Verified the unit for smoke issue and what we found was that it had dog food under the heating element from mice food causing it to smoke parts were working as designed. We cleaned out the mice food and tested unit still had a little smoke on upper left hand corner we do not know how far the mice went with the food. We Recommended customer to wait a couple of days to see if the smoke goes away. Opt test ok.
Jason N.
REFRIGERATOR WHIRLPOOL WRF535SWHZ05 Cc unit dispense not sock ring correctlyChecked water ressiremtomunut. Found low water pressure at dispense and back of unit. Checked water pressure at water line source connection in basement.
Jason N.
DISHWASHER WHIRLPOOL WDF130PAHW1 "Cc unit not filling with water Ran diagnostics, found code 6-4 for float switch open. Ran wash then drain. Found drain very slow. Drain hose full of food debris. Snaked hose while draining to flush out. Reran wash then drain. Unit draining normally. Op test good."
David R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Cc deli drawer is not leveled. Made adjusted. Customer checked it out. Unit test good. Op test ok
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Replaced door. Good. Op test ok
Jeff M.
WASHER WHIRLPOOL LSQ9564JQ Upon my arrival I took the water hoses off I checked to make sure that there was water coming out the end of the hoses and there was a reinstall the waterlines I turn the machine on and it worked correctly for me I could not find an issue. Unit tested good
Jeff M.
REFRIGERATOR KITCHENAID KBSD608ESS01 Installed the new parts op tested good.
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 "CC that there is water leaking. Found the water leaking from the front door, leveled the unit. Let the dishwasher run for 45 minutes. Optest ok."
Jeff M.
REFRIGERATOR WHIRLPOOL WRF555SDHB02 The issue the customer is having if shes not able to remove the ice bin from the icemaker housing located in the fridge section I was able to remove the ice bin there was no blockage. there is nothing that I can do to make it easier to remove the bin everything is functioning on the unit
Dan H.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new control. Op test good
Jeff M.
DISHWASHER AMANA ADB1400AGS3 Customer is having an issue with the unit not drying I put the unit in diagnostics the heating element to turn on I can hear the water sizzling as it hits the heating elements unit is operating as designed. One of the customers issues are they running it at night letting the moisture recondense back in the water and drip onto the dishes throughout the night. The unit is operating as designed
Brian M.
WASHER WHIRLPOOL WTW4816FW Installed valve Ran auto test and calibration OP Test Ok
Jeff M.
WASHER AMANA NTW4516FW3 Customer was experiencing the machine not spinning out properly. I ran six large bath towels in a cycle and then ran a drain and spin unit tested good as I was loading the machine I was able to show her the proper way to load the machine by placing the individual clothing in piles instead of wrapping around the agitator this will solve most if not all of her issues with the machine loading is very important
Dan H.
DISHWASHER JENN-AIR JDB3600AWS5 "Customer complaint that unit is no filling with water, found harness broken, spliced new connector on to harness, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Customer complaint that ice maker is not working properly, ice bin is full, ice door is sealing, unable to duplicate the problem , unit is operating as designed"
Brian M.
WASHER MAYTAG MVWB765FW1 Installed speaker OP Test Ok
Gabriel P.
WASHER MAYTAG MVW7230HW0 Verified unit for banging issue found error code F0E5 off balance load did a calibration and a tested unit on rinse and drain and spin and unit was working as designed recommended customer to keep loads from 6 to 7 bath towels max. Opt test ok.
Jeff M.
WASHER WHIRLPOOL MVW7232HW Installed the new part op tested good.
Jason N.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Recovered refrigerant. Installed compressor and evap. Brought system under vacuum 28in/hg for 15 min, held vacuum, no change to gauges. Recharged system with 5.3oz of r134a. Good frost pattern starting on ff evaporator. Advised customer to allow 24 hrs for unit to return to desired temps. Op test good."
Jason N.
REFRIGERATOR FRIGIDAIRE LGHD2369TF5 Installed air handler box kit. Sealed ice box with silicone. Op test good.
Joe O.
STACK W/D WHIRLPOOL WFW560CHW0 Installed drain pump. Ran test cycle. Op test ok
Marie V.
REFRIGERATOR MAYTAG MRT118FFFH01 "Recover 1.2 oz of R134a. Replaced parts, put unit into a vacuum 28. Waited unit is holding. No leaks. Recharge 3.7 oz of 134a . Started a good frost pattern. Advice cust to allow 24 hours to the unit so I can reach its normal temperatures. Op test ok"
Marie V.
REFRIGERATOR AMANA ABB2224DEQ "Cc that the unit is not cold and fresh food section. Took temp 6h at fresh food section and -05 on freezer. Evap is cover in frost. Check bimetal, has continuity force a defrost on unit did not work Control was not sending power. Called Corina she had the control on her truck, Replaced part from Corinas T/SI used mine Friday and havent got it yet. Replaced part program control to 01 . Forced unit to defrost pass. Defrosted all the evaporator with steamer. Advice cust to allow unit to reach it recommended temp. Op test ok ; used 1 SENIORDISCOUNT (senior discount), and 1 WPW10503278 (CNTRL-ELEC) from stock"
Jeff M.
REFRIGERATOR GE GFE29HSDESS Installed the new part op tested good.
Jason N.
DISHWASHER KITCHENAID KUDX03FTSS3 "Cc unit not powering onChecked power in to unit control, good at 122v. Found control bimetal open. Jumped out bimetal, unit powered on. Unit needs control bimetal. Replaced using misc. truck stock part(W10258275). Ran diagnostics cycle in entirely. No faults. Op test good.; used 1 W10258275 (Control bimetal) from stock"
Jason N.
WASHER WHIRLPOOL WTW5200VQ1 "Installed agitator dogs, drive tube, base pads, clutch, and drain pump. Ran wash test on medium level, then switched to spin and drain. Agitator op test good. On spin out, basket engaged and spin out as it drained, good clutch engagement. Unit drained completely. Op test good."
Gabriel P.
WASHER WHIRLPOOL NTW4516FW3 "Found cam broken replace from truck stock,also ran normal load,opt test ok show customer customer confirmed okay"
David R.
STACK W/D GE WSM2420TBAWW "Replaced part. Tested, dial is moving, load inside. Op test ok"
Jason N.
RANGE MAYTAG MGR7661WB1 "Cc unit had a fire in oven, now bake will only sometimes work and unit will display loc when it doesCustomer stated she had a fire in the oven recently, she was able to put it out. Found bake burner tube, ignitor, flame spreader and bottom baffle covered in carbon. Lower baffle plate on left side under oven bottom plate, covered in charred grease, unit experienced a grease fire. Oven temp sensor is also blackened, reading out of range. Unit will need most oven parts replaced. Some parts are not showing in stock, office will need to contact customer for a return date. ; ordrng 1 WP9758079 (Bake ignitor) and 1 WP9758078 (Bake burner tube) and 1 8053967 (Burner baffle plate) and 1 WPW10181986 (Oven sensor) and 6 WP3400832 (Screw)s and 1 WPW10701462 (Bake/broil harness) and 1 WPW10184491 (Flame spreader)"
Jason N.
MICROWAVE WHIRLPOOL WML75011HW7 "Installed control board, fan motor. Ran op test, unit still making clicking noise and shutting down within seconds. Pulled unit down, benched tested unit on door with case open. Confirmed that clicking noise is coming from MW power relay 4903, relay connected to interlock switches. Unit will need the interlock assembly. Advised customer again, we do not have an eta on the interlock assembly. ; saved tckt"
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Recovered refrigerant, installed evaporator and filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
David R.
REFRIGERATOR GE gfss2hcycss Replaced parts. Tested. Good. Give 24 hours to return to normal temps. Turned turbo cool on. Op test ok
Gabriel P.
WASHER WHIRLPOOL LXR7133JQ0 Found spanner nut block stripped cause basket to grind with plastic tub and it made a hole needs both basket and double labor ; ordrng 1 63125 (Assembly tub) and 1 W10820043 (Plastic tub) and 1 Wp389140 (Block) and 1 Wp21366 (Spanner)
David R.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced parts, good. Found a connection on the led lights was stuck in the cabinet. Corrected and put all back together. Tested Icemaker, no error codes, cycled new one and called for water. Give time for unit to get back to correct temp, give 24 hours or so for full basket of ice. Good. Leveled unit. Op test ok"
Gabriel P.
WASHER MAYTAG MVWC565FW2 Verified unit and found error code f7e6 motor fault. Calibrated unit and ran auto test. Pass also did normal cycle and will not agitated so look under and found plastic pieces and defective order whats need it ; ordrng 1 W11497303 (Motor) and 1 W10913953 (Actuator) and 1 W11428524 (Capacitor) and 1 W10721967 (Cam)
Joe O.
RANGE KITCHENAID KSGG700ESS2 "Cc: debris in rear of oven, still smells like initial burn offFound debris was melted to the oven bottom. Pulled debris. Op test ok"
Corina B.
WASHER MAYTAG MHW5630HC1 Replaced wiring harness and door switch. Started up and ran a cycle. Optest ok
Brian M.
RANGE WHIRLPOOL KSIB900ESS2 Cc of popping noise In oven Ran test bake to 350 unit is functioning properly Advised customer on new stoves it may making popping noises due to the metal expansion happening this is normal and should stop about a month of usage buy may still happen every once and awhile
Corina B.
RANGE WHIRLPOOL KSEG950ESS2 "CC that there is rattling from the convention fan. Removed the cover no noise. Used washers behind the cover. Heated oven to 350*, no noise. Optest ok"
Joe O.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Cc: leaking from ice makerFound fill tube for ice maker too short. Needs fill tube kit. Kit shows out of stock. Office to reschedule ; ordrng 1 1129313 (ice maker kit comp.)
Joe O.
RANGE AMANA AGR5630BDB1 Installed dsi board. Ran test bake. Op test ok
Jeff M.
DISHWASHER KITCHENAID KDFE104HDL0 One of the hoses was plugged in clean the hose unit tested good
Dan H.
OTR MICROWAVE WHIRLPOOL WMH32519HZ5 "Part is damaged(see pics), reordering magnetron ; ordrng 1 W10754299 (Mag)"
Dan H.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Installed new control, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRS311SDHM04 "Freezer section door is not the right door and does not match either fresh food section door, called whirlpool techline spoke to jk, suggested reordering doors and filing a complaint with parts distributor; ordrng 1 LW11258439 (Frz door) and 1 LW11259517 (Ff door)"
Dan H.
REFRIGERATOR WHIRLPOOL GX5FHTXVY04 "Customer complaint that unit is not making ice and making noise, noise is coming from ice maker , ice maker is not cycling, ice maker is receiving 120vac , unit needs new ice maker ; ordrng 1 D7824706Q (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
REFRIGERATOR WHIRLPOOL WRQA59CNKZ Cc that the fresh food section is at 45 degrees and is set at 37*. Fresh food section is as 47* left freezer side is at 0* and right side is at 11*. Unit will not keep running. Will go on defrost mode and I unplugged unit waited 3 min plugged unit back in freezer is at 45* at this point unit turned everything on for about 30 seconds and when back to defrost. Cust said that they can heat a sizzling noise every a couple of hours. Unit will need main control and freezer thermistor.; ordrng 1 W11455229 (Control board) and 1 W11135457 (Thermistor)
Corina B.
WASHER WHIRLPOOL WTW4855HW1 "Replaced the agitator, and hub. Ran a calibration. Started a manual agitate. Optest ok."
Joe O.
DRYER MAYTAG MEDC465HW0 "Cc: long dry times, not catching any lintFound venting going outside blocked up. Cleared outside vent. Ran test cycle. Op test ok"
Jeff M.
MICROWAVE WHIRLPOOL WML55011HS3 Installed the new part op tested good.
David R.
WASHER AMANA NTW4516FW3 "Cc unit making weird clunk noise, intermittently happening but with larger loads. Checked and made sure everything was tightened. Check good. Put a load of towels in, hearing good the clunk/scraping noise. Ordering ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 WP389140 (Block)"
David R.
DRYER SAMSUNG DV45H7000EW/A2 "Cc making noise. Found the back rollers are bad. Ordering. ; ordrng 2 DC97-16782A (Rollers)s, used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DISHWASHER KITCHENAID KDFM404KPS Cc unit stopped mid cycle and she had to hit drain Ran diagnostics found stored error for drain pump Ran auto test and unit drains just fine Ran auto test 3 more times Could not duplicate a issue at this time
Gabriel P.
REFRIGERATOR JENN-AIR JFX2897DRP02 Wattage on compressor was to low 91 check freezer evaporator and it showing a leak but have to put uv first to verify where is leaking also I am out of then waiting for whirlpool to send more to my house so Im going to order parts For customer explain him that we have to go step by step bj if you want to add the uv for compressor please cant find part number ; ordrng 2 WPW10143759 (Uv)s
Corina B.
REFRIGERATOR MAYTAG MFI2665XEB5 Replaced the main control and ui. Brought the cores back for return. Optest ok.
Gabriel P.
DISHWASHER GE GDF510PSM4SS Found motor making bearings sounds but try to reach motor connector them when press everything started working as design ran unit couple time is working it might of been loose connection
Gabriel P.
DISHWASHER GE DDT595SSJ2SS "Found 120 v going to unit and control but unit not responding will need electronic control s customer will not repair ; ordrng 1 WD21X24901 (Control) and 1 WD21X23461 (Ui control), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WALL OVEN KITCHENAID KODE500ESS Cc: whistling noiseCustomer stated during preheat and cool down oven whistles. Ran test convect bake on both upper and lower ovens. Only hear usual blower noise. Unit functioning as designed. Op test ok
Brian M.
DRYER WHIRLPOOL WED4815EW1 Cc no heat Found motor open Needs motor and blower ; ordrng 1 WP694089 (wheel) and 1 279827 (motor!dryer)
Dan H.
WASHER WHIRLPOOL WET4024HW0 "Customer complaint that tub ring is shredding, installed new tub ring, op test good"
David R.
WASHER GE WJSR2080V2WW "Cc unit not agitate. Let cycle go through, had lid up and showing customer the normal functions, customer was mistaking a 2-3 min drain period as it not working correctly but everything is working normally. Let cycle continue on. Checked other functions of unit, good. Water coming in correctly, unit is agitating and spinning, drain is working correctly. Unit is good. Op test ok"
Corina B.
DRYER GE GFDS140GD0WW "Cc still squeaking and not staying on to dry. Found connection by ui not plugged in all the way. Found glides are worn will need new glides. ; ordrng 2 WE3M51 (Glides)s and 2 WE3M52 (Glides)s, used 1 SHIPPING (shipping and handling) from stock"
Marie V.
BEVERAGE CENTER KITCHENAID KUBL304ESS001 Replaced thermistor. Op test ok
Brian M.
WASHER WHIRLPOOL WTW5000DW Cc previous company said she needed board/ not spinning out Found tub hub and washplate damaged Removed and inspected shaft gearcase damaged as well Needs gearcase tub hub wash plate and cam ; ordrng 1 W11454734 (Gearcasr) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)
Joe O.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Cc: clanking sound, acetone smellFound temps in ff section at 40 degrees, and freezer at 1 degree. Do not smell any abnormal scents. Unit smells like customers house. Did not smell acetone. No signs of sealed system leak. Compressor, condenser fan and evap fan sound healthy. Tested damper. Could not duplicate issue. Advised customer abnormal smells in unit usually come from items left uncovered in unit, or items rotting in unit. Unit functioning as designed. Op test ok"
Dan H.
RANGE KITCHENAID KSGG700ESS1 "Customer complaint of fan error and loud noise, confirmed, found seal hitting cooling fan blade making noise and preventing it from hitting correct speed, adjusted, op test good"
Marie V.
RANGE WHIRLPOOL WFG550SHZ1 Took pop. Cc that the unit takes about 45min to preheat to 350*. Preheated unit to 350g good but when it was going to cycle control click after it turn the igniter and gas valve on and shut everything sound. Control was not sending power after preheat to keep temp. Replacing control and oven sensor.; ordrng 1 W11258611 (Control) and 1 W10833885 (Temp sensor)
David R.
DISHWASHER WHIRLPOOL KUDI230B0 "Cc unit not washing/draining. Found wash pump motor damaged from water leaking through. Gave customer estimate, customer paid SVC. Customer does not want to go through repair. ; ordrng 1 W10428778 (Pump motor), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER MAYTAG MVW7232HW0 The unit had an F0E4 code temperature error I replaced the valves unit tested good
Joe O.
DISHWASHER WHIRLPOOL WDT975SAHZ0 "Cc: leaking from bottom middle of doorFound lower spray arm separating. Potential hairline crack in sump assembly. Found insulation falling apart from water leaking. Needs sump assembly, lower spray arm, and insulation; ordrng 1 W11172908 (shield) and 1 W11219382 (pump&motor) and 1 W10837249 (spray arm lower)"
David R.
DRYER SAMSUNG DV42H5200EP/A3 "Cc unit keeps shutting off with heavy load, mentioned door being loose. Found the door is missing a screw on the bracket that hold it in place causing door to not be closed all the way. Customer going to get a matching screw. Customer paid SVC.; used 1 SENIORDISCOUNT (senior discount) from stock"
Marie V.
MICROWAVE JENN-AIR JMV8208CS0 "Cc that the unit will not start even when door is close unit shows that door is open. Unit will need interlock.; ordrng 1 W11244490 (Door switch), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
WASHER MAYTAG MVWC565FW2 "Customer complaint that unit is not working properly, ran diagnostics found f8e1(long/no fill) error code, found cold water barely on , cold water only trickling into unit, turned all the way on, op test good"
Jeff M.
WASHER MAYTAG MVWC465HW2 Unit had a no fill long fill code I checked the water valves both water valves tested good I recalibrated the machine unit tested good
Jeff M.
OTR MICROWAVE WHIRLPOOL MMV1175JZ0 The The door has damage on the corner there is no damage done to the cabinet just needs a door; ordrng 1 W11386244 (Door)
Brian M.
RANGE KITCHENAID KODE507ESS01 Installed sensors and control Ran test bake on both upper and lower oven OP Test Ok
Brian M.
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Cc unit not cooling Found temps in freezer to be at -2 and fridge to be at 38 At this time unit is operating properly
David R.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Cc unit is not cleaning. Found F4E3 error code. Wash pump motor error. Went through tech sheet. Need wash motor. Gave estimate to customer. Customer is calling whirlpool. Customer paid SVC. Do not order parts ; ordrng 1 W11087376 (Pump motor), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
DRYER WHIRLPOOL WED4900XW0 CC that it takes 3 hrs to dry a load of clothes. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Checked the terminal block good power. Checked the fuses and heater good. Checked lint screen full of lint ran it under water lint screen held the water. Cleaned screen. Advised cust to run the lint screen under water. Found the supports rollers are squeaking. Will need the dryer repair kit. ; ordrng 1 4392065 (Dryer repair kit)
Jeff M.
RANGE FRIGIDAIRE FFES3026 TSE I unplugged it and plugged it back in the display started to work again the unit heats op tested good
Jason N.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Cc unit filling and draining but not washingRan diagnostics, found codes 6-4 for float switch open and 4-3 for motor not running. Tested power from control to pump motor. Good voltage to motor at 123v. Unit will need pump/motor assembly. Customer not repairing, estimate only. ; ordrng 1 W11219382 (Pump)"
Jeff M.
REFRIGERATOR KITCHENAID KRFF507HPS02 The icemaker is still leaking water the only other option is the water valve in the ceiling there is water building up inside the ice bin more than normal. Needs a new water valve; ordrng 1 W11482383 (Valve)
David R.
REFRIGERATOR WHIRLPOOL WRF989SDAW03 "Cc Icemaker not working. Went to tech sheet, E2 motor lost position error code. Went to test 57, motor not moving. Checked and is getting power. Also dual valve is good and sending water. Ordering Icemaker. ; ordrng 1 WPW10764668 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
RANGE WHIRLPOOL WFE540H0AS0 "Cc: not heatingFound element open. Needs heating elementElement shows out of stock, office to reschedule; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
STACK W/D WHIRLPOOL WET4024HW0 Installed the new part op tested failed. The control is failing to actuate the lock needs a new control ; ordrng 1 W11189137 (Control)
Joe O.
WASHER WHIRLPOOL WFW5620HW0 "Cc: unit will not run cycleFound no stored error codes. Ran manual fill, drain, and spin. Unit did not spin, kicked me out of diagnostics. Still no error codes. Followed test 3 on tech sheet. Found basket spins freely. Found control is receiving proper power. Found motor resistance is at 12.6-12.9 ohms across all windings. Motor checks good. Called whirlpool tech line spoke with jk, Needs control.Control shows out of stock.Customer is going to reach out out to whirlpool to warranty straightened out. Not repairing at this time; ordrng 1 W11322903 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced adjusters and wheels OP Test Ok
Jason N.
MICROWAVE KITCHENAID KEMS378SSS05 "Cc unit not heating up correctly. Cust stated unit will get warm, but not up to proper baking temp. Ran bake test, only broil element is heating. Pulled unit, tested bake element, element reading open. Unit needs bake element. Not showing in stock, office to contact customer for next service date. ; ordrng 1 WPW10207398 (Bake element)"
David R.
OTR MICROWAVE WHIRLPOOL WOC54EC0AS00 "Cc unit not heating correctly. Turntable not moving, mag fan not coming on. Called techline. Jk, p2-1 p2-2 turn table p2-3 p2-4 fan 120v AC. Check and make sure correct voltage, if not bad control. Tested. Less than 100v AC. Will need new microwave control and bulbs. Ordering control, bulbs. ***schedule 2 count; ordrng 1 WPW10486188 (Mv control), used 2 W10886919 (Bulbs), and 1 SHIPPING (shipping and handling) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRB322DMBB "Recovered refrigerant, replaced drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok"
Jeff M.
REFRIGERATOR KITCHENAID KRFF507HPS02 Installed the new part op tested good.
David R.
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Found wires cut on door from opening and closing. Light flickering. Ordering door and switch; ordrng 1 W11396033 (Switch) and 1 W11384469 (Switch) and 1 LW10669496 (FZ door)
Jeff M.
WASHER WHIRLPOOL WTW8200YW0 The hub assembly failed I replace the hub assembly with old truck stock; used 1 W10820039 (HuB) from stock
Jason N.
DISHWASHER FRIGIDAIRE FFBD2406NS10B Installed control board. Ran wash test. All functions normal. Op test good.
Jason N.
RANGE WHIRLPOOL WGG745S0FS02 "Cc unit ovens not lighting Customer showed pop Found bottom oven door switch arm bent, not making contact with door. Straightened switch arm out. Ran bake test on both upper and lower ovens. Good ignition on both and preheated properly. Op test good."
Jeff M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed the new part op tested good. The lower back cardboard shroud that directs the airflow around the compressor is missing customer cant install; ordrng 1 Wpw10577369 (Rear cover)
Joe O.
WASHER MAYTAG MVW7232HW0 Cc: not working properlyFound error f2e1(stuck key) f0e9(off balance pause) f0e5(off balance load). Ran diagnostics test cycle. Ran drain and spin. Advised customer on loading. Unit functioning as designed. Op test ok
Jason N.
DISHWASHER GE GSD3300K55BB "Cc unit not advancing cycle, making noisesRan wash test, advanced timer through cycles, unit will fill, but then immediately drain. Found this to be the same through the wash cycle, no water is being pumps though spray arms, only draining out. Found drain solenoid does not move, seems to stuck in drain position. Checked power to solenoid when timer advances, good power to it at 121v. Unit needs drain solenoid. ; ordrng 1 WD21X10268 (Drain solenoid)"
Jeff M.
WASHER MAYTAG MHW5630HW0 Installed the new part op tested good.
Joe O.
WASHER WHIRLPOOL MHW5500FW1 Installed control and pressure sensor. Ran quick test cycle. Op test ok
Joe O.
WASHER AMANA DLW330RAW "Cc: not spinning, smokingFound belt is dry rotted, stretched, and broken in multiple places. Found idler pulley cracked and idler spring stretched. Needs idler pulley, spring, and beltCustomer does not want to repair at this time; ordrng 1 WP27001007 (belt) and 1 WP40045001 (idler pull) and 1 WP40061401 (spring- id), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DRYER WHIRLPOOL n/a "Cc: not heatingUnit has no ms tag. Advised customer we may not be able to find parts. Customer stated to still diagnose. Found unit would not start. Found harness to door switch shorted out. Found gas valve not opening. Needs burner assembly, harness and door switch. Could not find harness, and door switch shows discontinued. ; ordrng 1 279894 (burner-gas) and 1 347207 (switch,door), used 1 SHIPPING (shipping and handling) from stock"
Marie V.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Cc that the unit is too cold on fresh food section. Took temp when arrived, 20on freezer 44on fresh food section. Unit was on a defrost mode when arrived. Thermistor tested good. Reduce 50% of air coming from the freezer to fresh food section, and set freezer to max. Op test ok"
Brian M.
WASHER MAYTAG MVWP576KW0 Cc of wet clothes at end of cycle Found stored error for over suds Ran auto test and calibration OP Test Ok
David R.
WASHER MAYTAG MVW7230HW0 "Replaced UI. Cleared codes. Tested diagnostics, good. And calibration. Op test ok"
Jeff M.
WASHER WHIRLPOOL WTW8500DC0 The unit has a communications error code along with a clutch error code needs controls and the slide and clutch; ordrng 1 W10812418 (Control) and 1 W10838672 (Ui) and 1 W10734521 (Slide) and 1 W10754448 (Clutch)
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 Wash plate will not budge needs a wash plates I will have to cut it off the shaft; ordrng 1 W10752283 (Wash plate)
Jeff M.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Installed the new part op tested good. Recommend 24 hours for the cooling too equalize
Jason N.
RANGE-GAS KITCHENAID KDRS505XSS01 Cc unit burner not workingFound LF burner valve seized. Unit needs burner valve. Ordering single valve as the manifold is not showing in stock. ; ordrng 1 WPW10206288 (Burner valve)
Joe O.
DISHWASHER MAYTAG MDB8989SHZ0 Installed drain hoses. Ran test cycle. Op test ok; used 1 SHIPPING (shipping and handling) from stock
Joe O.
REFRIGERATOR KITCHENAID KRMF706EBS00 Installed slides. Unit is sealing. Op test ok
Brian M.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Cc of no Ice Found ice maker rotating but not calling for water Needs ice maker ; ordrng 1 W10884390 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Cc ice maker not working properly Found E2 error on icemaker Needs icemaker ; ordrng 1 WPW10764668 (ice maker), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
WALL OVEN GE ZET958SF1SS "Installed bake element in upper oven. Ran bake test to 450degrees per customer. Oven preheat good, reached 450 degrees. Op test good. Also tightened handle on upper oven door for customer."
Jason N.
RANGE AMANA AEP222VAW4 "Installed bake element and oven door handle. Unit is not in an apartment unit at this time, unable to run an op test."
Marie V.
DRYER MAYTAG MEDC465HW0 "Looks like something fell on top of the control panel, unit will need control panel, rear panel and clips. Took pics. ; ordrng 1 W10103406 (Rear panel) and 1 W11219540 (Panel control) and 2 WP8312709 (Clips)s"
Jason N.
REFRIGERATOR WHIRLPOOL GAFZ21XXRK01 "Cc unit has ice buildupFound unit with ice built up in both ff and freezer sections, evap drain is clogged. Cleared ice from unit, steamed out drain. Ensured good flow through. Op test good."
Gabriel P.
REFRIGERATOR GE GSS20GEWPCC "Found on unit freezer with temperature of -4 degrees and fresh food section at 57 degrees. Also fan was jammed would need new fan and drain would need to be steamed to be unclogged.; ordrng 1 WR60X10185 (Evap fan motor), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
Jason N.
REFRIGERATOR GE TFF24RCB Installed door hinge kit. Leveled unit. Door closing normal. Op test good.
Brian M.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Installed adjuster kit Found unit not responding was able to enter diagnostics but as soon as I got errors it kicked out Got error for drain pump, diverter, float switch and control software Needs control, and sump assembly, and drain pump ; ordrng 1 W11087376 (pump&motor) and 1 W11305296 (cntrl-elec) and 1 W10876537 (drain pump)"
Dan H.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Customer complaint that lights are flickering, confirmed, found led module dead, installed new led module, op test good ; used 1 W11462342 (Led module) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL KRFC704FPS Cc unit clumping ice in bin Found ice maker to be double filling Removed and cleared test Tested valve OP Test Ok
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint that unit was not cooling but started to last night and unit is not dispensing ice, fresh food section temperature at 44 degrees, freezer section temperature at 15 degrees, good frost pattern on evaporator, advised customer to allow24 hours for unit to reach proper temperatures, found latch that holds ice bin in place broken so when ice dispenser is use ice bin pops out and disengages auger, this is part of the liner and cannot be repaired, found door switch broken, unit needs new door switch, customer does not want repair ; ordrng 1 W11396033 (Switch), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
DRYER WHIRLPOOL WED7500GC0 "New cabinet is damaged (see pics), reordering ; ordrng 1 W11417445 (Cabinet)"
Corina B.
WASHER WHIRLPOOL WTW7500GC2 Replaced the lid. Optest ok.
Dan H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Customer complaint that unit is freezing food in fresh food section, found a broken piece of plastic lodged in damper door and seal preventing it from sealing and closing completely, installed new air damper, op test good"
David R.
COOKTOP ELE KITCHENAID KCED600GBL01 "Cc of knobs. The RF and LF knobs will get stuck when trying to turn on and wont budge out of place. Downdraft, will need two techs.; ordrng 2 W10917724 (LF switch)s and 1 W10911303 (RF switch) and 2 W10853046 (Bezel)s and 2 W11084158 (Knob)s"
David R.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Cc not cooling. High temps both sections. Found a little frost on FF evap, no frost on FZ evap. Pressures from low side read 10 psi plugged in, 25 unplugged. Going through Test 4. Test 4 step 3 vacuum, test 4 reading 5 psi, test 5 reading 5 psi"
Dan H.
WASHER CROSLEY VAW3584GW1 "Customer complaint that unit is not advancing cycles, ran diagnostics, found f8e1(long/no fill) error code, found drain hose laying on the floor, advised customer that drain hose needs to be a minimum of 39 off of floor, corrected drain hose, unit is operating as designed"
Gabriel P.
WASHER MAYTAG MVWC565FW2 Verified unit for shaking issue tested unit and everything was working as designed. Recommended customer to keep the loads from 6 to 7 bath towels max. Opt test ok.
Gabriel P.
WASHER MAYTAG MVWX700XL2 Verified unit found no error codes verified if it was on its own dedicated circuit and it was. Called whirlpool and was told there has to be a interference. Explained to customer they would need a console and decided not to fix unit. Opt test ok.
Marie V.
REFRIGERATOR WHIRL