Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 7668 customer reviews

Map of Brook Park, OH

Lynn




Review of Fred's Appliance Service

Horrible service. They sent me two 10 year olds on a service call for why my washer continually smells moldy ( and STILL does today) and I was told, quote “don’t all washers smell??” I suggested there must be a leak and was also told “ if there was a leak you’d have a puddle of water on the floor.“ NOT TRUE. It’s Obviously an internal leak somewhere, ( which they refused to check for) probably very tiny not to puddle but enough to create moldy mildew odor. I was also told they don’t cover leaks! It’s UNDER WARRANTY! I will be calling them back!


Response from Fred's Appliance Service:

Hello Lynn! Thanks so much for dropping our team a line. We appreciate it. It seems that you may be suggesting in your note that we sent 10 year old technicians to your home? I can assure you that all technicians are at least 18 years of age or older. We've carefully reviewed your job record. It appears we were last at your home on 9/9/2019 and advised running some vinegar through a cycle to assist with odor. We also further examined your washer for leaks, and none were noted at the time of service. If you're still having troubles, we can certainly send another technician to re-examine your washer. We appreciate you dropping us a line. Thank you -The Fred's Team


Map of Painesville, OH

Horray




Review of Fred's Appliance Service

Job well done


Map of North Ridgeville, OH

Great service




Review of Fred's Appliance Service


Map of Lakewood, OH

Excellent




Review of Fred's Appliance Service


Map of Lorain, OH

Complete evaluation of the problem.




Review of Fred's Appliance Service

Quick response.


Map of Amherst, OH

Great service




Review of Fred's Appliance Service

On time and great service


Map of Bedford Heights, OH

Great




Review of Fred's Appliance Service

Jason did a great job took his time and made sure everything was ok before he left


Map of Aurora, OH

Great




Review of Fred's Appliance Service

He did a wonderful job. Fast and efficient


Map of Cleveland, OH

Great




Review of Fred's Appliance Service

Corey was excellent took care of problem and was professional


Map of North Royalton, OH

Great




Review of Fred's Appliance Service


Micro-wave repair




Review of Fred's Appliance Service

It was really nice


Great experience!




Review of Fred's Appliance Service

Arthur called before arriving and was on time. Service was quick and dryer is working great now...Thanks!


Diswasher Repair




Review of Fred's Appliance Service

The technician was very knowledgeable & professional also friendly. I give Her 5 stars.


Highly recommend




Review of Fred's Appliance Service

Very professional, great service


Kathleen




Review of Fred's Appliance Service


Thank you




Review of Fred's Appliance Service


Mark




Review of Fred's Appliance Service

Overall, job well done. Technician was on time and competent!


Horrible service




Review of Fred's Appliance Service

They came out absolutely did nothing but plug in the fridge and said they where coming and never showed up these people are rude imcluding the team members on the phone just a disgrace i will be giving this company reviews on youtube my blog and instagram straight trash hundreds of people deserve to see this


Response from Fred's Appliance Service:

Hi Crystal, Thank you for sharing your review. Unfortunately, when the technician arrived he found an unsafe environment that we are unable to return to. If you have any questions regarding this, please do not hesitate to call us at 1-888-45-FREDS. Thank you, The Fred's Team


Washing machine




Review of Fred's Appliance Service

Great service. Brian did a great job


Friendly quick service




Review of Fred's Appliance Service

I don’t know the pricing as it was warranty work covered by KitchenAid. On my original appointment day my service was canceled due to several technicians calling off sick (flu season) but they were able to reschedule for the next morning first apt.


Dishwasher fixed




Review of Fred's Appliance Service

Control panel replaced. Worker really knew what he was doing, very polite.


Great




Review of Fred's Appliance Service

Perfectly! He immediately discovered the source of the problem that the last two sets of repair folks from Lowe's had missed--they hadn't opened the water valve! Ice was made within 4 hrs and working fine. He was courteous, efficient and pleasant


Great




Review of Fred's Appliance Service

Appreciated the gentleman. Very efficient, friendly, explained problem


good repair woman . She knows her job.




Review of Fred's Appliance Service

very pleasant. Did everything to fix the problem,


Good service a




Review of Fred's Appliance Service


Washer repair




Review of Fred's Appliance Service

No complaints good service


Good service at a high price




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hello Paul, Thank you for sharing your review with us. We know it's never any fun to have to pay for unexpected appliance repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your review during our next evaluation. We are so happy to hear that your technician provided good service! Thanks!


Excellent Overall




Review of Fred's Appliance Service

Great service. Convenient scheduling.


great service




Review of Fred's Appliance Service

i liked having a time frame for service and especially having the service man give me a 10 minute window before coming


Survey




Review of Fred's Appliance Service


Corina and Fred's




Review of Fred's Appliance Service

Corina and Fred's Appliance have had to come out twice in 2 weeks to fix my washing machine. Everything was done quickly, efficiently and professionally. Thank You, Gary


Cathy




Review of Fred's Appliance Service

Would prefer an actual appointment time with smaller window


Response from Fred's Appliance Service:

Hi Cathy, Thank you for dropping us a line! Scheduling is certainly one of the most challenging aspects of our industry. When scheduling our appointments, we must keep in mind the length of time a repair and/or diagnostic must take, average traffic patterns, and the route from one home to the next. There is a lot to consider so we offer three-hour timeframes so that we can arrive during the expected time. We appreciate you sharing your feedback with us! Thank you! The Fred's Team


Maytag washer fixed!




Review of Fred's Appliance Service

I started in September for an October Appointment not liking a “clacking” noise with my agitator(how annoying it being a new machine I shouldn’t have had that happen)— MAYTAG Washing Machine being just over six months old. they have had five times to come over and fix it. DAVID R. Came over two times and then the third time I said I want this fixed I don’t want you to tell me this is normal it’s not normal. so then fellow technicians came over and she said it was a washer that was worn out and then other parts were worn from it I guess, because parts were ordered to put in then they didn’t have the right washer When he came over to fix the whole thing one little washer kept him from fixing my washing machine because it wasn’t the correct washer what a waste of time for everybody and money.(my opinion you should have every type of washer in their vehicles) so I had to make ANOTHER appointment then when DAVID did come over to fix it he said another part wasn’t right and said he put it back together And I should be able to use it until the appointment to fix it with the right parts. For five days I didn’t do clothes because he mixed up wires for it not to correctly spin and drain which I did text him to ask him please come over and see if it’s something he can fix. No response to my request. parts AGAIN TO WAIT TO come in another five days yet. You asked for my opinion and my experience I’m happy now everything is fixed and working well and appreciate David R. doing a good job but to take five times I even called MAYTAG and said I would think you’d want to make this right it’s under a year—I was under warranty. Because of this experience I will need to make sure I get the warranty because if I was a day after the warranty waiting this long and within the warranty I would’ve been in trouble calling at the last minute.


Response from Fred's Appliance Service:

Hi Jill, Thank you for sharing your full experience with us! We are so sorry to hear that it took a few trips to get it right. Sometimes appliances do get the best of us! We are happy to hear that your unit is now up and running again! We will be sure to use your feedback to reflect on this repair so that we can do better the next time - thank you!! The Fred's Tean


Washer tub replace




Review of Fred's Appliance Service

Gabriel is one of the best he will listen and respects me and my property he is very well trained and makes the repair experience easier to except


Great Service




Review of Fred's Appliance Service

Brian is a very good tech, knew the product well and did a great job.


Jackson




Review of Fred's Appliance Service


Diagnosis only. Quick and easy. Pleasant phone operator and access to past records are big pluses.




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Quick analysis of issue - and quick fix.




Review of Fred's Appliance Service

Corina was perfect. On time, respectful of my home and quick to figure out what was wrong - and quick to fix it. Plus, she's a really nice person.


Great service




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service

A very friendly and nice person. He was on time. Thank you Ruby wood


On time service




Review of Fred's Appliance Service

Good service, friendly and good advice


Courteous, knowledgeable, exact. Thanks. Great job




Review of Fred's Appliance Service


Ruby




Review of Fred's Appliance Service

Very professional service


Refrigerate Ice Maker Replacement




Review of Fred's Appliance Service

Knowledgeable, efficient & friendly. A pleasant experience.


Awesome service




Review of Fred's Appliance Service

Tech fixed the problem in no time. Very quick and easy process


Awesome Service




Review of Fred's Appliance Service

The techs knowledge is very impressive and ability to work as a team is very special polite respectful and made the inconvenience much easier


Chanita




Review of Fred's Appliance Service

Woking good


Walter




Review of Fred's Appliance Service

Repairman on time,good job


Great Service




Review of Fred's Appliance Service


Very good experience.




Review of Fred's Appliance Service

Arthur explained everything to me on what he fixed. I will recommend Fred’s to others.


Whirlpool microwave over the range




Review of Fred's Appliance Service

The lightbulb would not go out even though this was a brand new 2019 Whirlpool model, but within two weeks the product was defective. This was covered by the one-year warranty so there was no cost to me by the service provided by Fred’s.


Great service




Review of Fred's Appliance Service

Warranty service from Maytag ( whirlpool ). Great tech!


Great service




Review of Fred's Appliance Service

On time and very polite.


Maytag oven




Review of Fred's Appliance Service

Great service


Great Service




Review of Fred's Appliance Service

Gabriel was able to quickly diagnose the problem with our refrigerator and review the necessary repairs with us. Once the part was received, Gabriel fixed the appliance. We are thankful for his assistance.


Great




Review of Fred's Appliance Service

It was excellent. He definitely knows what was happening with my appliance and explained everything to me. 5 star service


washer repair




Review of Fred's Appliance Service


Debbie




Review of Fred's Appliance Service

Really nice guy but the noise my fridge was making is back! I need him to come back and fix it!!


Response from Fred's Appliance Service:

Hi Debbie, Thank you for reaching out! We are so sorry to hear that the noise is back. I do see we have you scheduled for a return visit on Monday. We will be sure to get this rectified for you! Thank you! The Fred's Team


Jason knew exactly what to do and was professional




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Dryer Service




Review of Fred's Appliance Service

Awesome Service!!! I appreciate you guys!


Todd




Review of Fred's Appliance Service

Brian was great. Give him a raise.


Great




Review of Fred's Appliance Service

I was completely pleased with the service


Freezer/dryer




Review of Fred's Appliance Service

Gabriel is a great technician. He quickly fixed our dryer and went above and beyond the call of duty to try to fix our freezer.


Great service




Review of Fred's Appliance Service

The best! Don’t use any other company


Dryer Repair




Review of Fred's Appliance Service

Joe O. provided excellent service! Only wish Fred's could provide the technician with the typical repair parts. The most common appliance item replaced by Whirlpool (Maytag) includes the control board. Thank you!


Response from Fred's Appliance Service:

Hi Martin, Thank you for dropping us a line! Our technicians carry the quickest moving parts on their vehicles in order to repair as many appliances as possible on the first trip. Unfortunately, we just can't carry everything. Thank you for sharing your feedback with us! We are so happy to hear that Joe provided excellent service! Thank you! The Fred's Team


Great




Review of Fred's Appliance Service

He was great. Unable to fix my problem but gave me great suggestions. Thank you.


Valencia




Review of Fred's Appliance Service

Great service


Professional & courteous Service




Review of Fred's Appliance Service

The two men who serviced my dishwasher were great - upon arrival they tackled the problem & kept me informed and explained their findings and solution. Cannot ask for more


Great Service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service


Great Experience




Review of Fred's Appliance Service

I was very impressed with the customer service responses, ability to follow the tech on line and Jason’s work.


Julie




Review of Fred's Appliance Service


The worst-




Review of Fred's Appliance Service

Your technician was less than pleasant. He was aggravated when I asked what was wrong. He left with the new pump. When I ran down to the basement to see if the washer was fixed I discovered it still had a very heavy drip leak and there was no water in the wash tub so therefore he didn’t even run the water to make sure it was draining. Which was one of the reasons he was there. He yelled at me when I ran out to catch him before he left that it already close the work order and what was he supposed to do about it now


Response from Fred's Appliance Service:

Hi Vickie, Thank you for sharing your review with us! We are sorry to hear that you received less than stellar service. If your washing machine is still leaking, please reach out to your warranty company so that they can schedule a follow-up appointment. We will be happy to get this rectified for you! Thank you! The Fred's Team


Excellent servixe




Review of Fred's Appliance Service

It was great!9


Great




Review of Fred's Appliance Service

Excellent. Polite. Extremely knowledgeable. Punctual and a pleasure to talk to


Still same problem




Review of Fred's Appliance Service

I am still having the same issue. It is NOT fixed


Response from Fred's Appliance Service:

Hi Kim, Thank you for reaching out! We are so sorry to hear that you are still having trouble with your washer. Since your unit is under warranty, you will just need to reach out to the warranty company to schedule service. We will be happy to send a technician out to take another look and get this resolved for you! Thank you! The Fred's Team


Great




Review of Fred's Appliance Service

Very good, great tech,knew what to do, gave him a pay raise


Great




Review of Fred's Appliance Service

He has been at my house before I would be happy to have him represent my company


Ron




Review of Fred's Appliance Service

Excellent Professional Very Knowledgeable Rate him a 10


Good service




Review of Fred's Appliance Service

Very good. Like cory


Great Service




Review of Fred's Appliance Service

Fred’s appliance is always updating and communicating which makes it very easy and their work is always excellent!!!


Rushed and accusatory




Review of Fred's Appliance Service

I was very disappointed by the service provided last night for the diagnosis of the issue with our dishwasher. It was incredibly rushed and each diagnosis was rushed and seemed to suggest that we were doing something incorrectly with our dishwasher. I can run diagnostics myself, I don’t need someone to come to run that for me, after suggesting that we don’t do a rinse cycle enough and that it’s impossible for a coil to go bad, etc. It felt like I had to keep pushing for the tech to actually spend time looking further into the issue. Also, the scheduler did a poor job of assigning too many jobs on the same day to that tech, as my appt almost an hour after the original 3 hour window.


Response from Fred's Appliance Service:

Hi Krystal, Thank you for sharing your review with us! We apologize that you felt that the technician was rushing. If you are still having issues, please feel free to give us a call 1-888-45-FREDS and we will be happy to take another look! We also apologize that your technician arrived late. We are in the midst of our busy holiday season and are doing our best to get as many customers taken care of as possible! Thank you and have a great weekend! The Fred's Team


Great




Review of Fred's Appliance Service

Brian done a fine job as far as I can tell it is fixed properly very courteous and nice fella and promptly on time


Great




Review of Fred's Appliance Service

Very professional answered all of our questions and basically told us how to use the machine and she troubled shot our drainage issue


Jim




Review of Fred's Appliance Service


Norma




Review of Fred's Appliance Service

Had no one to fill in for sick tech so took an extra day for service to be completed


Response from Fred's Appliance Service:

Hi Norma, We appreciate your review! We are so sorry that we had to reschedule your appointment for the following day since one of our technicians was ill. We certainly know how inconvenient it is to have a broken down appliance. We are happy to hear that your technician was able to get your range up and running again! Thank you! The Fred's Team


Review




Review of Fred's Appliance Service


Awesome thanks




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Same as above


Excellent Communication




Review of Fred's Appliance Service

Scheduling for service was quick and reminder emails and messaging kept us informed every step of the way.


He was polite and explained to me that something was stuck underneath the tub.




Review of Fred's Appliance Service

I am glad my washing machine is fixed, thank you very much.


Great job.




Review of Fred's Appliance Service

Had to wait on a part but the fix was great and you were great to work with.


great service




Review of Fred's Appliance Service

he was very nice , knew what was wrong fixed it with no problems


Excellent service




Review of Fred's Appliance Service

Would highly recommend to anyone that needs appliance repairs.


Professional service




Review of Fred's Appliance Service

David arrived on time and quickly fixed the problem and even addressed an additional issue I had with the the machine. He cleaned everything and was polite and professional,


Good service




Review of Fred's Appliance Service


Great awesome




Review of Fred's Appliance Service


I have a very good experience with the repair person from your company and they do very goos work




Review of Fred's Appliance Service


Angela




Review of Fred's Appliance Service

Gabriel Was very professional and helpful. He goes above and beyond every time to make sure I understand the problem and solution. Thank you Gabriel!!!


Great service




Review of Fred's Appliance Service

Corina was great. A great replacement for Brian. She is very knowledgable, courteous, and conscientious.


Great service




Review of Fred's Appliance Service


Dryer repair




Review of Fred's Appliance Service

David was great! Identified the problem and fixed it...


Nice young man




Review of Fred's Appliance Service

Would use you in the future


The very best service




Review of Fred's Appliance Service

Corina was extremely knowledgeable, efficient and personable. She was able to identify and fix the problem without difficulty She explained what was wrong and what she was going to do to fix it


Good Experience




Review of Fred's Appliance Service


Efficient and pleasant




Review of Fred's Appliance Service

Very pleased with service


Great




Review of Fred's Appliance Service

He was professional friendly and efficient


Knowledgeable




Review of Fred's Appliance Service

He answered all questions & was efficient.


Thanks for fixing my washing machine




Review of Fred's Appliance Service

Sorry that my new whirlpool failed 8 months after I got it but very happy that Lowes and Fred's Appliance honored the warranty and quickly fixed it.


Great




Review of Fred's Appliance Service

Perfect except most repair people wear booties when they come in my house. It was wet yesterday and would have appreciated this consideration.


Response from Fred's Appliance Service:

Hi Donna, Thank you for dropping us a line! We understand how important it is to respect our customer's property and do provide booties to our technicians. We apologize for this mistake and we will certainly look into this to make sure this doesn't happen again. We are so glad everything else was perfect! Thank you! The Fred's Team


Great service




Review of Fred's Appliance Service


fridge repair




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Gabriel did an excellent job. As soon as I received the call that he was on his way, I left work.He was at my door when I arrived from work 12 minutes later. He replaced the part quickly and even helped me put the drum in my vehicle for recycling. He is very pleasant and professional.


Will use this company again and recommend to others.




Review of Fred's Appliance Service

Very knowledgeable and personable.


Monica




Review of Fred's Appliance Service


Challenging issue




Review of Fred's Appliance Service

Corina has worked very hard to figure out this issue. Fingers crossed it is fixed now.


Great




Review of Fred's Appliance Service

Did a great job, was kind and considerate. I would recommend them to friends


Great




Review of Fred's Appliance Service

Great,good man!


good service




Review of Fred's Appliance Service

Dan came over when expected, did his job with no problems, would definitely use company again if needed thanks Dan .


Warranty service actually became a teaching session, rather then a repair, whic I believe could have been handled in our first phone call by the whirl




Review of Fred's Appliance Service

I already did


Exceptional expertise!




Review of Fred's Appliance Service

I very much appreciated his education about our washer!


Professional outfit from start to finish




Review of Fred's Appliance Service


wasted my day




Review of Fred's Appliance Service

washer still not fixed


Response from Fred's Appliance Service:

Hi Kathleen, Thank you for reaching out to us! When the technician was at your home, it seems that the washer was operating as designed - intermittent problems can certainly be tricky! We will be happy to send a technician out to take another look and get this resolved for you! Since your unit is still covered under warranty, you will just need to call your warranty company to schedule a service visit. Thank you! The Fred's Team


Six Service Visits But Still Does Not Work




Review of Fred's Appliance Service

Six (6) visits, two part replacements (one was the lid lock still does not lock) and it still not working with the added bonus of no agitation. And they wanted me to change my medical appt for them. No can do my life depends on my medical treatments. Just like my hygiene depends on clean bedding and clothes. Washer has been serviced since the beginning of October 2019 and still not fixed.


Response from Fred's Appliance Service:

Hi Linda, We appreciate you taking the time to share your experience with us! We are so sorry to hear of the continuing issue. When the technician was in your home, unfortunately, the unit was operating as designed - intermittent issues can certainly be tricky! We will be happy to send a technician out to take another look! Since your unit is under warranty, you'll just need to reach out to the warranty company to schedule service. Thank you! The Fred's Team


Vickie




Review of Fred's Appliance Service


Slow




Review of Fred's Appliance Service

Repair personal came without the appropriate gear to address fridge water filtration problem. Should have been proactive in providing bypass, replacement part. Diagnosis and repair are delayed by weeks.


Response from Fred's Appliance Service:

Hello Valentin, Thank you for sharing your review with us! While our technicians do carry a truck stock of the most commonly used parts, we are unable to carry everything! Water filters are typically purchased by the consumer at other locations, so, we do not carry those for that reason. We apologize for any inconveneince this has caused. If you would like to purchase a filter, give us a call and we can ship one to you! 1-888-45-FREDS Thank you! The Fred's Team


Professional, polite, creative




Review of Fred's Appliance Service


Very disappointed




Review of Fred's Appliance Service

Called and made an appointment for a leaking washer (purchased 5 months ago). Technician was there less than 15 minutes, completed a diagnostic and said nothing was showing up, did NOT complete a wash cycle, decided that the detergent tray must not have been aligned properly, and left. I ran a load immediately and, of course, it still leaked- called the company back right away. Customer service representative was extremely rude - told me the technician would NOT be coming back out that day, and I would need to schedule another appointment. Now, I took a day off work to be there for the first appt - the technician had just left ... she never apologized for the inconvenience, she never offered to contact the technician in case he had a cancelation or finished early for the day - so he could come back out. She acted as if I was being unreasonable by calling because the problem had not been resolved. I work in customer service, this is NOT the way to treat a customer. Very unhappy with the service thus far - will send an update after my next appointment - a week away, another day off of work, and hopefully my new vinyl plank flooring will not be ruined. Not happy.


Response from Fred's Appliance Service:

Hi Robinn, Thank you for sharing your review and reaching out to us. We are so sorry to hear that your washing is still not working properly. I do see that when the technician was in your home, the unit was working as designed - intermittent issues can certainly be tricky! I do see we have you scheduled for a follow-up appointment on Wednesday and we will get this taken care of for you! Thank you! The Fred's Team


Great Service




Review of Fred's Appliance Service

I was not happy to have a problem with my 4 mo old fridge, but Corey from Fred's appliance made it a really positive experience. He was very knowledgable and personable. He ordered parts and was always here on time. Very respectful of my home and pets while doing the repairs.


Great company bad tech




Review of Fred's Appliance Service

Washer destroying clothing tech told me the washer did not do it ! He said there was nothing to fix


Response from Fred's Appliance Service:

Hi Ralph, Thank you for sharing your review with us! We are so sorry to hear of the continued washer issues. I am showing we have you scheduled for service Thursday to get this taken care of for you! Have a great week! The Fred's Team


Excellent!




Review of Fred's Appliance Service

Jeff was professional, informative, and wonderful to work with. I also appreciated that I had him through all the visits/repairs.


Always great service




Review of Fred's Appliance Service

Fred’s has always provided exemplary warranty service. Technicians are knowledgeable and courteous.


He was polite and explained to me that something was stuck underneath the tub.




Review of Fred's Appliance Service

He said the tub was off and not in the middle so it could not spin. But it was fixed now. But when I tried to wash the error came up F51 again.


Response from Fred's Appliance Service:

Hi Patricia, We are so sorry to hear that your washer is still giving an error code. I do see that we are scheduled to come back out on Tuesday. We will be sure to get this taken care of for you! Have a great weekend! The Fred's Team


Great Service, Very Efficient!




Review of Fred's Appliance Service

Dan arrived within the projected window, for right to work and fixed the problem. Afterwards he walked me through the issue and made us confident in his work. Our washer is quiet and working again.


Knowledgeable service




Review of Fred's Appliance Service


Awesome Service




Review of Fred's Appliance Service

David was very nice and efficient. He was professional and answered all of my questions. He put his booties on each time he came to my house which I really appreciated.


Follow up




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Maria, Thank you for your review. If you need a follow-up service, please give us a call/text at 1-888-45-FREDS or email us at service@fredsappliance.com. Thanks! The Fred's Team


Professional and courteous service




Review of Fred's Appliance Service

From beginning to end, I was impressed with the prompt and professional service when our oven needed a new heating element.


Amana dishwasher




Review of Fred's Appliance Service

Quite simply I can say ,What great service! VERY EFFICIENT , great commication. It was warranty service but I'd definitely call them if I was paying.


Great service.




Review of Fred's Appliance Service

Technician was very nice and our problem was fixed first time.


Cc




Review of Fred's Appliance Service

All was great! Jason was friendly and I got a call 10min. before his arrival which was very helpful.


Excellent




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service

Friendly and helpful


Great




Review of Fred's Appliance Service

I was very pleased with the service


Did a great job




Review of Fred's Appliance Service


Great service!!




Review of Fred's Appliance Service

Gabriel is a great asset to Fred's Appliance Service! Very personable, very respectful, very polite, very honest, very conscientious. He answered all our questions understandably. He explained maintenance of our dishwasher that we were not aware of!! If we needed any other repairs, we would welcome him into our home without hesitation!


Service washer




Review of Fred's Appliance Service

Service was great and the technician Gabriel was very knowledgeable.


Great service




Review of Fred's Appliance Service

Author recalibrated oven and offered if it continues to be a problem would come back and try cooking cookies to see how well it works.


Very impressed!




Review of Fred's Appliance Service

Could not be happier with how easy it was to schedule appt, easy to track when Brian would arrive. He was friendly, knowledgeable & efficient. I would recommend Fred’s to anyone.


Great service




Review of Fred's Appliance Service

Very helpful


Great service. Corina also explained the needed repair.




Review of Fred's Appliance Service


Fast service, great job!




Review of Fred's Appliance Service

Called on Monday. They were here first thing Tuesday morning. Dryer sounds like new. Very knowledgeable


Great Service and Technician




Review of Fred's Appliance Service

Fred's Service provided great service to repair my two-month-old Maytag dryer. The blower fan cracked and my technician identified problem, ordered part and rescheduled service days later. I would highly recommend Fred's Service for all your washer/dryer repairs.


The best!




Review of Fred's Appliance Service

Although this a repair covered by the manufacturer’s warranty, I will definitely contact Fred’s Appliances if I need an appliance repaired at my cost.


Great efficient, service




Review of Fred's Appliance Service


Washer maytag




Review of Fred's Appliance Service


Thanksgiving Thanks!




Review of Fred's Appliance Service

Even though my oven was working when Corina came (after 4 days of not working of course!), she spent the time to determine possible causes, ordered parts to correct those issues (I was able to return what wasn’t needed), and came back in time to correct the issue the day before Thanksgiving. I gave “pricing” an average rating as I have no idea whether the parts/labor were priced high or low. My husband is pretty handy and generally can identify and correct mechanical issues.


All-around great experience




Review of Fred's Appliance Service

Our serviceman was excellent! Very friendly and got the job done as quickly as he could. The communication between this company and myself via email and phone was also really great.


Repair ice maker




Review of Fred's Appliance Service


Microwave Repair




Review of Fred's Appliance Service

Technician was courteous, knowledgeable and professional. Didn’t take long to diagnose the problem and make the necessary repairs.


Outstanding Service




Review of Fred's Appliance Service

Dave was my repair tech for the second time and did an outstanding job. I will use Fred's again in the future if needed.


Very knowledgeable! Great service!




Review of Fred's Appliance Service

Even though my product was not serviceable. The technician explained the reason and provided options for next steps. Extremely knowledgeable and excellent customer service.


Professional and Friendly Service




Review of Fred's Appliance Service

Appreciated the communication and emails to confirm appointments. Gabe was great


nice and efficient




Review of Fred's Appliance Service


good service




Review of Fred's Appliance Service

very polite, professional nice young man.


Satisfactory Customer Service




Review of Fred's Appliance Service

Upon scheduling service for my 4 month old Maytag washer that wouldn’t turn on, the scheduling and ordering of parts shipped to my door prior to the scheduled appointment was efficient and easy with great follow up via email and text. BUT... the tech failed to make a connection and resulted in malfunction so I had to reschedule and wait another 5 days for the sane tech to come back and reconnect properly. So, the washer works great now but really should’ve been serviced properly the first time. So satisfactory is all I can rate my experience. Always purchase the extended warranty like I did!!


Response from Fred's Appliance Service:

Hello Cruzado, Thank you for sharing your review with us! we apologize for the mistake. We agree it should have been fixed on that first visit! We are happy to hear that you appreciated the direct part shipment, and felt our scheduling process was efficient and easy. We appreciate your feedback! Thank you, The Fred's Team


Very fast




Review of Fred's Appliance Service

Nice


Very impressive




Review of Fred's Appliance Service

Service man "Art" was right on time, very friendly and professional even though he had to listen to me complain about a brand new washing machine needing repaired!


Great




Review of Fred's Appliance Service

We thought he seemed very knowledgeable and he fixed our problem and gave us some pointers it was a good experience


Yes




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

David was here when he said he would be a quickly took care of the problem with my stove! Very pleased!


Fridge door replacement




Review of Fred's Appliance Service

Great service very polite and professional


Great service




Review of Fred's Appliance Service


Super




Review of Fred's Appliance Service


Very good




Review of Fred's Appliance Service


Good




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service


He solved my problem




Review of Fred's Appliance Service

the money was steep ,but I had no choice


Response from Fred's Appliance Service:

Hello Eloise, Thank you for sharing your review with us. We know it's never any fun to have to pay for unexpected appliance repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your review during our next evaluation. We are so happy to hear that your technician was able to get your unit up and running again! Thanks! The Fred's Team


Great service!




Review of Fred's Appliance Service

I would ask for Corina for other repairs. She was prompt, friendly and knowledgeable.


Fridge and range




Review of Fred's Appliance Service


Fred's Appliance service person




Review of Fred's Appliance Service

He was polite. Trash and replaced part was left near washer. Also, despite two new parts put in the lid still does not luck and the washer continues as it did before your four service calls.


Response from Fred's Appliance Service:

Hi Linda, Thank you for sharing your experience with us. We are so sorry for the troubles with your washer! We will be happy to send a technician out to take another look; since your unit is covered under warranty, you'll just need to contact your warranty company and they will get you scheduled for service. Also, thank you for letting us know about the trash left behind. That is not something that is acceptable for us and we will be speaking with the technicians to ensure this doesn't happen again. We are glad to hear that your technician was polite! Have a great rest of your week! The Fred's Team


Dean




Review of Fred's Appliance Service

Seems to know what he is doing, he was in and out and washer works great.


Dana steimle




Review of Fred's Appliance Service

Excellent service. He was very nice and very prompt.


Great




Review of Fred's Appliance Service

Great and he was very pleasant


Good




Review of Fred's Appliance Service


Owner




Review of Fred's Appliance Service

Rep was very Thorough and went through everything to solve our problem great experience


Great job!




Review of Fred's Appliance Service

Art was wonderful and honest. Fixed both appliances fast. I would request him again if I need further work done. Thank you Art.


Painless and easy




Review of Fred's Appliance Service


Professional and On-Time service




Review of Fred's Appliance Service

Very professional and courteous service person, was in and out quickly explaining to us the problem and how it was fixed.. We are extremely satisfied


Great Service




Review of Fred's Appliance Service

Gabriel has excellent customer service experience and went above and beyond to explain certain things to me. He is truly an asset to your company.


Problem resolved, professional service




Review of Fred's Appliance Service

Will use Fred’s again.


Fantastic service!




Review of Fred's Appliance Service

Very dependable. Knowledgeable. Efficient. Courteous. Contact was made 15 min. prior to arrival, at my request, giving me time to leave work and meet tech. Avoiding me to waste a day waiting for service. I have already shared their business card with fellow employees. Extremely satisfied with Fred’s Appliance.


Very professional




Review of Fred's Appliance Service


Manager




Review of Fred's Appliance Service


Friendly




Review of Fred's Appliance Service


Bernie




Review of Fred's Appliance Service

Jason was very Professional and courteous. He showed up when I was expecting him, and was able to diagnose the problem quickly and fix it.


Horrible




Review of Fred's Appliance Service

Discusting


Response from Fred's Appliance Service:

Hi Marleen, We are so sorry to hear that you did not receive high-quality service! According to our records, our technician was not able to find any issues with your wall oven during your service visit yesterday. If you are still having troubles, please do not hesitate to reach out to us at 1-888-453-7337 or service@fredsappliance.com. We will be happy to send a technician out to take another look and get this taken care of for you! Thank you! The Fred's Team


Brian




Review of Fred's Appliance Service


Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Cc: not making iceFound ice maker lost home position. Found ice maker harness is receiving 120v. Not receiving and power to ice maker. Needs ice maker and ice maker harness.; ordrng 1 W10838084 (harns-wire) and 1 WPW10300022 (icemaker)

Near Truman Ave, Wickliffe, OH 44092
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL GI6FARXXF05 "Customer complaint of frost build up in freezer section, found control lock on, control lock will not turn off, found ice build up on evaporator, unit needs new control ; ordrng 1 W11035752 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

Near Longview Ave, Maple Heights, OH 44137
Gabriel P.

Gabriel P.

DRYER GE DWXR483EG0WW Replace parts opt test ok

Near Charleston Ave, Avon Lake, OH 44012
Gabriel P.

Gabriel P.

WALL OVEN KITCHENAID KEBS109BSS00 Call tech line spoke to brian he said if all temp and fuse read ok it will need and appliance manager control, customer will contact the resend owners to see if they have bought a warranty for unit

Near Chester Rd, Avon, OH 44011
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDT970SAHV0 "Cc unit not washing and upper rack broken Found unit getting proper power Found upper rack adjuster broken and sump assembly not running Needs sump assembly and rack adjusters Customer wants to reach out to whirlpool ; ordrng 1 W11087376 (pump&motor) and 1 W10712395 (adjuster), used 1 SHIPPING (shipping and handling) from stock"

Near Hedgecliff St, Aurora, OH 44202
Gabriel P.

Gabriel P.

WALL OVEN GE JT3500SF1SS "Call tech line notice connector is to big then the old one they didn’t answer call bj show him pictures of different connector he ask to cut them and wiring together and use old connector,opt test ok"

Near Palmer Ln, Avon, OH 44011
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed new part unit tested good

Near Mill Rd, Dorset, OH 44032
David R.

David R.

REFRIGERATOR WHIRLPOOL GSF26C4EXT02 "Cc of piece falling off, Icemaker is working. Found ,teal piece broken off from ice bin. Would need ice bin assembly. Tested out. Crushed/cubed is working correctly. does not want part. Do not order parts ; ordrng 1 W11109888 (ice-contnr), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

Near Brookstone Way, Strongsville, OH 44149
Joe O.

Joe O.

WASHER ROPER RTW4640YQ1 "Cc: ticking noise after fill, walkingFound error code f7e5(shifter fault). Ran auto test. Found shifter ticking. Shifter is not engaging. Tested suspension rods, found unit is bouncing. Needs actuator and suspension rodsCustomer does not want to repair at this time"

Near E 347th St, Eastlake, OH 44095
Corina B.

Corina B.

REFRIGERATOR FRIGIDAIRE FGUS2642LF2 "CC that the ice maker is not cycling. The gears are seized. Will need a new ice maker. Customer can install part; ordrng 1 241798231 (Ice maker), used 1 Shipping from stock"

Near Dunford Rd, Westlake, OH 44145
Corina B.

Corina B.

DISHWASHER KITCHENAID KDPM604KPS0 CC that the unit is leaking. Stated A cycle found the leaking from the pump and motor. Will need a pump and motor. ; ordrng 1 W11416362 (Pump and motor)

Near Bassett Rd, Westlake, OH 44145
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRMF606ESS01 Installed auger motor OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Near Pinehurst Dr, Aurora, OH 44202
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KBFC42FTS05 "Customer complaint that unit leaked and chocolate milk leaked and there is something horribly wrong with it, found evaporator drain tube clogged, cleared out, op test good"

Near Three Village Dr, Lyndhurst, OH 44124
Jason N.

Jason N.

DRYER KENMORE 110.828321 "Cc unit coding e1 and not working Confirmed code e1 for thermistor failure. Checked resistance at room temperature, should be 10k at ambient. Thermistor reading 50.1k at ambient. Unit needs to outlet thermistor.; ordrng 1 WP8577274 (thermistor3212), used 1 SHIPPING (shipping and handling) from stock"

Near Maple St, Kirtland, OH 44094
Joe O.

Joe O.

DRYER WHIRLPOOL GEW9260PW0 "Cc: not heat, not dryingRan test cycle. Found no heat. Found element shorted to ground, element housing warped, and thermal cut off open. Needs element, housing, and thermal cut off; ordrng 1 279973 (cutoff-tml) and 1 W10802681 (box) and 1 WP3387747 (element)"

Near Chadbourne Rd, Shaker Heights, OH 44120
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF540CWH00 Cc: rattle noiseFound noise is coming from damper. Advised customer this is normal operation. Op test ok

Near Meadowview Dr, Wickliffe, OH 44092
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint of frost build up in freezer section , found freezer section door gasket not sealing, used heat and petroleum jelly to adjust, door is sealing now, op test good"

Near Chatham Dr, Seven Hills, OH 44131
Jason N.

Jason N.

WASHER WHIRLPOOL WFW5620HW0 "Cc unit not advancing cyclesRan diagnostics found codes f8e1 for valve failure, f0e2 for oversuds, f0e5 for offbalance. Ran auto test, cold water in very low psi, only a trickle. Checked psi at source valve, same low water pressure. Advised customer she will need a plumber to investigate why water pressure is low to the unit."

Near Hopkins Rd, Mentor, OH 44060
Corina B.

Corina B.

MICROWAVE KITCHENAID KOCE507ESS00 Microwave is part of the oven

Near Valley Forge Dr, Fairview Park, OH 44126
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Cc: ice maker froze up under bin, frost build up in freezerFound ice maker chute seal not seated allowing warm air into ice bin. Ice bin frosted in place. Cycled ice maker. Found water leaking from ice maker. Needs ice maker. Installed ice maker. Cycled ice maker. Op test ok; used 1 W10882923 (ICE MAKER ASSY10359) from stock"

Near Natona Rd, Euclid, OH 44117
Dan H.

Dan H.

SXS REFRIGERATOR WHIRLPOOL ED2VHEXVQ01 "Wrong condenser fan motor was ordered, ordering the correct motor ; ordrng 1 W10124096 (Con fan)"

Near Stilmore Rd, South Euclid, OH 44121
Brian M.

Brian M.

FREEZER MAYTAG MBF1958XES1 Cleared ice from bottom of freezer Replaced drain tube and cleared drain tube port OP Test Ok

Near Nautilus Trail, Aurora, OH 44202
Brian M.

Brian M.

DISHWASHER FRIGIDAIRE LGID2475QF Cc unit not working Found power turned off to unit Had customer turn it back on Ran several test cycles could not duplicate a non working issue Advised to watch OP Test Ok

Near Som Center Rd, Solon, OH 44139
Joe O.

Joe O.

DRYER GE GFDS140ED1WW "Cc: not workingFound belt snapped. Pulleys and bearings checked good. Needs belt; ordrng 1 WE12M29 (BELT3968), used 1 SHIPPING (shipping and handling) from stock"

Near Kinsman Rd, Novelty, OH 44072
Brian M.

Brian M.

REFRIGERATOR AMANA ASI2175GRS04 Cc water was t dispensing then it started to work Ran a few glasses of water found no issue with dispensing Advised customer on door switch and temps that sometimes unit may get to cold and water will freezer in reservoir OP Test Ok

Near Sheerbrook Dr, Chagrin Falls, OH 44022
Joe O.

Joe O.

WASHER MAYTAG MVWC360AW0 "Cc: not cleaning properlyFound error code f7e6(motor fault). Ran auto test, found unit is not shifting. Ran manual test. Unit is not shifting. Checked under unit found gearcase leaking oil. Needs gear case, cam, belt and actuatorCustomer does not want to repair at this time"

Near Eddy Rd, Cleveland, OH 44108
Dan H.

Dan H.

DISHWASHER WHIRLPOOL KDFE104HPS0 "Customer complaint that unit is not dispensing soap, dispenser is working, unit is not filling with water, found supply valve, off, turned on, unit is operating as designed"

Near Auburn Ave, Cleveland, OH 44113
Jason N.

Jason N.

WASHER MAYTAG MVWB855DC3 "Cc unit not operatingCustomer stated unit will not power on. Plugged in, able to get into diagnostics, found code f6e2 for ui cannot hear acu. Unit needs console and main control.; ordrng 1 W11112662 (console) and 1 W11171748 (cntrl-elec)"

Near Bridlehurst Trail, Kirtland, OH 44094
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc unit not cooling.Found no airflow to ff compartment. Ff section almost room temperature. Ice/frost buildup in freezer around evap fan, fan blade stuck. Cleared ice/frost buildup, fan started up. Freezer door not pulling in like normal, will leave gap if not pushed in manually. Cleaned up slide rails, lubed with food grade silicone. Door slides catching and pulling door in correctly now. Advised customer to allow up to 24 hrs for both compartments to return to desired temps."

Near Renwood Ave, Euclid, OH 44119
Brian M.

Brian M.

DISHWASHER KITCHENAID KDTE104ESS Cc unit won’t drain Found glass in drain pump Damaged pump blade Replaced drain pump using truck stock Ran several fill and drains Raised drain tube in cabinet to prevent backflow OP Test Ok Paid both tickets on one check ; used 1 WPW10348269 (PUMP-DRAIN) from stock

Near Wilton Rd, Cleveland Heights, OH 44118
David R.

David R.

REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Cc of smell, condensation build up. Found FF door gasket had gaps in in. Corrected. Found drain under evap clogged a little, removed ice, so water will not drip down to FF section. Good. Op test ok"

Near Ethel Dr, Strongsville, OH 44149
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSSC48QVS02 Cc: ice door not openingCustomer stated the ice door would not open. Customer attempted to show issue. Could not duplicate issue. Unit functioning as designed. Advised customer motor could be overheating. Quoted for ice door motor and ice door. Unit functioning as designed. Op test ok

Near Riverview Ct, Bentleyville, OH 44022
Brian M.

Brian M.

RANGE KITCHENAID KSGG700ESS1 Cc unit giving error code Confirmed error Replaced Control board Ran test bake to 350OP Test Ok

Near Morning Star Dr, Roaming Shores, OH 44084
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KBFC42FTS05 "Customer complaint that freezer section door is too hard to open, freezer section door opened right up, opened and closed several times, unit is operating as designed"

Near Three Village Dr, Lyndhurst, OH 44124
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF757SDEH01 "Installed new ice maker , op test good"

Near Queens Park Ave, Mayfield Heights, OH 44124
Corina B.

Corina B.

REFRIGERATOR JENN-AIR JFC2290VEM8 Replaced the drain tube. Steamed out the drain hole. Optest ok

Near Redwood Blvd, Avon Lake, OH 44012
Corina B.

Corina B.

WASHER AMANA NTW4516FW3 Replaced the valve. Checked the hot and cold. Optest ok

Near Parkview Dr, Seven Hills, OH 44131
David R.

David R.

FREEZER WHIRLPOOL WZF34X20DW01 Replaced parts. Tested. Good. Op test ok

Near Slife Rd, Grafton, OH 44044
Corina B.

Corina B.

DISHWASHER WHIRLPOOL WDF320PADW2 CC that the unit is not working properly. Ran diag no codes. Ran a calibration. Found the filter dirty. Clean the filter. Advice cust to use white vinegar to do a clean cycle and clean the filter every 6-8 weeks. To run the hot water in the sink before starting the dishwasher . Optest ok.; used 1 Senior discount from stock

Near Whittlesay Ln, Rocky River, OH 44116
Jason N.

Jason N.

WASHER KENMORE 110.9258222 Installed lid switch. Ran wash test then spin drain. Op test good.

Near Colonial Dr, Mentor, OH 44060
Jason N.

Jason N.

DRYER SAMSUNG DV42H5200EPA3 "Cc unit not dryingRan op test, no heat. Checked thermals, found heater element open. Unit needs heater element. Customer not repairing at this time, estimate only."

Near Weatherby Dr, Mentor, OH 44060
Gabriel P.

Gabriel P.

WALL OVEN KITCHENAID KOCE500ESS09 Preaheat oven on convection is good advice customer to wait 10 minutes so heat can circulate also switch on me are bad ordering ; ordrng 1 W11449277 (SWITCH )

Near Capri Ln, North Ridgeville, OH 44039
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Cc unit still leakingCustomer snapped photos of leak, states it’s sporadic but when it does leak, it’s a large puddle. Checked ff and freezer drains, both clear, poured water down both, exits into drain pan. Ran water valve test using both ice makers, no leaks present. Ran water dispense test, no leaks present. Poured water into drain tray under unit, not leaking at this time. Seen some water under drain pan on back cabinet cross member. Unsure if I spilled or it’s slowly leaking out. Talked to BJ, based on sporadic nature of leak timing, logically sounds like a leak around defrost time. Suggested to customer to replace drain tray to start. Will need second tech to help with unit, as tray is mounted under cabinet. ; ordrng 1 W11225840 (tray-evap5845) and 2 WPW10141622 (leveling leg446)s, used 1 SHIPPING (shipping and handling) from stock"

Near Woodbury Rd, Shaker Heights, OH 44120
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL GS6NBEXRL00 "Customer complaint fridge losing cool and ice door flap broke so a towels has been placed and ice accumulated under ice bin, temps were 60 in ff and -5 in frz, found cold air return blocked with solid ice from moisture accumulation resulting from ice door allowing warm air in unit, gaskets are sealing well, cleared ice in cold air return, unit needs ice dispenser parts to repair; ordrng 1 WP2305202 (bracket) and 1 WP2305242 (connector ) and 1 WP2305258 (door-chute) and 1 WPW10184813 (motor ICE DR)"

Near Long Boat Cir, Strongsville, OH 44136
Corey L.

Corey L.

DISHWASHER WHIRLPOOL WDT710PAHB1 "Customer complaint dw leaking from somewhere and could be running down fill line in cabinet, confirmed water in cabinet under sink, found drain hose connected to rubber extension using a copper fitting, leaking at connection, quoted for labor and svc to replace rubber hose with a piece of extra dw drain hose on truck surplus, ok replaced using customers clamps, op test good"

Near Orme Rd, Garfield Heights, OH 44125
Corey L.

Corey L.

WASHER WHIRLPOOL WTW5000DW3 "Customer complaint washer not advancing gets stuck until manually advanced on different load sizes, found rain laying on floor to floor drain on an extension, ran diagnostics found long fill no fill error, cleared, unit is next to home drain pipe and cannot be closer to sink hose is not long enough to hang plastic bracket, found stiff rubber elbow in customer sink from an old washer with nylon still attached, removed nylon installed drain hose to elbow and used extra clamp in bag to fasten, hung on sink, unit not level is on shims, removed shims and leveled unit, calibrated, op test good"

Near Rockside Rd, Seven Hills, OH 44131
Brian M.

Brian M.

FREEZER KITCHENAID WRV986FDEM Cc of noise and temps don’t seem right Found temps in freezer at 3 and fridge at 37Freezer was set at 1 advised on dropping temps Noise was from track bar popped off and was banging around behind freezer drawer Fixed bar OP Test Ok

Near Overton Dr, Mentor, OH 44060
Gabriel P.

Gabriel P.

COOKTOP ELE WHIRLPOOL WCG55US6HS00 Call tech line spoke jk we did live chat and he believes is not rust cause i can’t feel it with my fingers he thinks that it is a spill from cooking and customer is not properly cleaning it he also said stainless you have to constantly be cleaning it gave customer file number he will call whirlpool also took pictures of brown spot

Near McIntosh Place, Avon, OH 44011
Corey L.

Corey L.

WASHER WHIRLPOOL WTW5000DW3 "Customer complaint pauses when trying to wash and lid lock doesn’t come on then when lid is lifted and shut it fills again, ran diagnostics no errors, ran calibration, passed, started quick wash cycle, unit filled and advanced to wash, unit is operating as designed, referred to quick start guide for tips and theory of operation"

Near N Linden Ln, Parma, OH 44130
David R.

David R.

DISHWASHER MAYTAG MDB8949SBW3 Replaced part. Good. Tested. Taking correct commands. Op test ok

Near Olympus Ct, Strongsville, OH 44149
David R.

David R.

DRYER WHIRLPOOL WED6620HC0 "Cc of long dry times. Checked vent outside to make sure customers cleared nest, good airflow. No error codes. Unit is getting 240vAC. Took off vent from back of dryer, heat is cycling on and off, temp reads good. Let timed dry and bulky sheets cycle on and off for 10 mins. Tried test kit they send customers, good, found lint trap with lint, cleared. Went over loading and sensor with customer. If something feel dry and is hitting the sensor bars, time can be deducted and shorten the length of a cycle. A large comforter or small load can do this. If dryer spots are hitting sensor or if load in general not hitting sensor, time will deduct. Let customer know about dryness leveled being raised. Also if needed to check owners manual for correct cycles to use for clothing articles. Also to check for eco boost and wrinkle shield with steam options. Everything else checks good. Op test ok"

Near W Cross Creek Trail, Brecksville, OH 44141
Jeff M.

Jeff M.

RANGE WHIRLPOOL WFG320M0BW2 Installed new part no effect. Some of the igniters are cracked; ordrng 1 WPW10515459 (igntr-surf)

Near Mill St, Conneaut, OH 44030
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KRFF507HPS01 Cc of scratch on liner Found repair not to be the best option Cleaned scratch for customer but stated that the epoxy will not be as smooth and possibly be discolored Customer opted out on that repair

Near Dogwood Cir, Beachwood, OH 44122
David R.

David R.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Cc unit filter light comes on. Asked when the last time she replaced it, customer said about 5-6 months ago is when the filter was replaced. Per owners manual there is an “order” display and a “replace” display for filter. Looked into diagnostics. Everything checked good. Unplugged unit to reset it, then also today I reset the water filter option so we can track it from today’s date. Unit test good. Customer to watch, if comes on again. Op test ok."

Near Scottsdale Dr, Broadview Heights, OH 44147
Brian M.

Brian M.

WASHER FRIGIDAIRE LAFW3511KB0 Cc unit not filling properly Found unit to fill normally Checked tech sheet it’s specs are for 4.5 inches of water in tub Unit is filling to about 5 inches According to tech sheet unit is operating properly

Near Rockside Rd, Bedford, OH 44146
David R.

David R.

REFRIGERATOR KENMORE 253.648144 "Cc water leaking from FZ section down into FF. Drain hose was clogged up right with. Took off evap cover. Found a long crack in cabinet itself, rusted out. When it goes into defrost, the water travels along the crack and goes in the FF section. Cannot repair. Let landlord know."

Near Scenicview Dr, Broadview Heights, OH 44147
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRS571CIHW00 "Cc unit not cooling Found evap wall completely frosted over Cleared enough ice to get to bi metal found bi metal stuck open Needs bi metal wire kit ; ordrng 1 W10861655 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"

Near Robertdale Rd, Bedford, OH 44146
Joe O.

Joe O.

REFRIGERATOR FRIGIDAIRE FFHS2322MWD "Cc: not cooling ff section, frost build up in freezerFound temps in freezer at 0 degrees, and ff at 59 degrees. Found return vent completely frosted over. Found drain plugged up. Needs drain cleared and vent. Cleared ice and frost build up. Advised customer to allow 24 hrs for temps to adjust. Op test ok"

Near Kirtstone Terrace, Painesville, OH 44077
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRT519SZDB05 "Cleared frost, Installed new evaporator fan control and thermistor, op test good"

Near E 113th St, Cleveland, OH 44104
Joe O.

Joe O.

DRYER MAYTAG MED5630HC0 Cc: not powering onFound unit only receiving 120v. Advised customer he needs an electrician.

Near Broadmoor Rd, Mentor, OH 44060
Jason N.

Jason N.

DISHWASHER FRIGIDAIRE FBD2400KB6B "Cc center water arm not workingFound lower spray arm separated from drive plate. Checked arm over, not broken, came unclipped. Snapped back into place, checked to ensure it’s secure. Ran wash test, spray arm working normally. Unit op test good."

Near Talford Ave, Cleveland, OH 44128
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint frz not cooling well and ice not being made, Confirmed No ice and temps were 27 in frz 39 ff and 35 in ice box, ice box fan is on, found broken wire in harness W11170612 to deli drawer, gave quote for replacement and offered unplugging deli board control to eliminate harness and correct cooling issue, ok unplug; used 1 SHIPPING (shipping and handling) from stock"

Near Fairwinds Dr, Strongsville, OH 44136
Corey L.

Corey L.

MICROWAVE WHIRLPOOL KOCE500ESS09 "So parts were ordered for oven based on trying to depress right switch arm on mw and it was stiff not engaging switches, since have seen a few of these units elsewhere and they are all this way so wpl tl was called, spoke with Joel, found there is a control arm that releases right switch once door is closed so far, unit is designed to have to push on door after shutting to make door fully hit all switches, unit is operating as designed using same"

Near Woodlawn Ct, Strongsville, OH 44149
Joe O.

Joe O.

REFRIGERATOR GE TBX14SMDRWH Cc: leaking water into fridgeFound drain tube plugged up. Steamed out drain tube. Op test ok

Near Ranchland Dr, Mayfield Heights, OH 44124
Joe O.

Joe O.

DISHWASHER MAYTAG MDB4949SDZ0 "Cc: not cleaning dishes properly, soap dispenser not always openingFound no stored error codes. Ran diagnostics test cycle. Found cold water at the beginning of cycle. Advised customer to run hot water at sink prior to starting unit. Found both spray arms are functioning. Unit has good pressure. Found excessive suds in test cycle. Dispenser not opening. Found error code f6e4(float switch open) tested float switch. Found float switch is functioning. Needs dispenserCustomer does not want to repair at this time"

Near Monticello Blvd, Cleveland Heights, OH 44121
David R.

David R.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Cc freezer frosting. Found food blocking door from closing. Clean out all ice, steamed gasket. Let customer know that food was blocking door. Let gasket conform, 30 mins. Let customer know to not over pack freezer. Good. Op test ok"

Near Bristol Ct, North Royalton, OH 44133
David R.

David R.

REFRIGERATOR FRIGIDAIRE FFHS2611LWKA Replaced part. Tested. Good. Op test ok

Near Parma Park Blvd, Parma Heights, OH 44130
Jason N.

Jason N.

RANGE WHIRLPOOL AGR5330BAW3 "Cc unit not operating correctly.Customer does not have pop, ran m/s for entitlement, good purchase date.Customer stated she has trouble when running bake, it will lock on her. Ran bake test to 350 degrees. Good ignition, flame, preheat in 10 min. Let cycle several times. Advised customer if she holds start button for 3 seconds it will lock controls. Hold another 3 for unlock. Unit is operating as designed. Customer instruct."

Near E 104th St, Cleveland, OH 44104
David R.

David R.

WASHER MAYTAG MVWC565FW0 "Replaced parts, tested. Blew through pressure house. Good. Ran diagnostics. Good. Op test ok"

Near Cook Rd, Olmsted Falls, OH 44138
Gabriel P.

Gabriel P.

REFRIGERATOR MAYTAG MFX2876DRM00 Found water on deli drawer board wire were snap and control board shorted gave estimate customer will not repair

Near Walker Rd, Bay Village, OH 44140
Jason N.

Jason N.

WASHER WHIRLPOOL WTW5000DW3 "Cc unit will not advance cycles.Ran diagnostics, found codes f8e1 for no fill/ long fill. Found drain hose running along floor to basement floor drain. Advised customer that this will be the issue. Customer will need an extension on drain hose to ensure proper mounting of at least 30” above floor. Talked to BJ, found an extension kit that should work for this situation. Ordering kit. Office to call customer to schedule next service if this kit is covered under warranty. ; ordrng 1 285835 (connector) and 1 285863 (drain hose) and 1 WP384496 (couplr-hse)"

Near Huss Ave, Cleveland, OH 44105
Gabriel P.

Gabriel P.

DISHWASHER KITCHENAID KUDS30FXPA4 "Found pump not working gave estimate customer will not repair,opt test ok"

Near Westover Ave, Rocky River, OH 44116
Jeff M.

Jeff M.

DISHWASHER AMANA ADB1400AGS1 Installed new part unit tested good. Customer is telling me that the unit is not drying she is not using rinse aid and she’s letting the dishes sit. I told her that’s not recommended.

Near Daniels Ave, Conneaut, OH 44030
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL LSQ8243HQ0 replace all parts but timer started acting funny call tech line they told me to replace timer the new one is defective ; ordrng 1 WP3953321 (timer)

Near Carrington Ave, Cleveland, OH 44135
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed new door part unit tested good

Near Plymouth Ridge Rd, Kingsville, OH 44048
Joe O.

Joe O.

DRYER WHIRLPOOL MED3500FW1 Customer did not have pop. And stated it should be under warranty. Advised customer I cannot do anything without the pop or svc.; saved tckt

Near E 257th St, Euclid, OH 44132
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL WDT730PAHW0 Installed new part unit tested good

Near Callender Rd, Rome, OH 44085
Dan H.

Dan H.

WASHER FRIGIDAIRE FFFS5115PW0 "Customer complaint of buzzing noise, confirmed, buzzing noise is coming from lock, unit needs new door lock; ordrng 1 131763256 (Lock), used 1 SHIPPING (shipping and handling) from stock"

Near W 69th St, Cleveland, OH 44102
Joe O.

Joe O.

RANGE WHIRLPOOL WFG510S0AW1 "Cc: food spilled down vents in ovenCleaned up spill. Op test ok.Spoke with BJ, he stated for cleaning to just charge a flat rate."

Near Glenhurst Rd, Willowick, OH 44095
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRT519SZDW05 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 3.7oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 Tjaf1200, 1 W10890099, 1 W10890128, 2 W10890290, 2 W10891067, 1 W10890115, 1 W10890290, and 1 W10891067 from stock"

Near Dellbank Dr, Cleveland, OH 44144
David R.

David R.

DRYER MAYTAG MEDB850YW2 Found element open. Cleared out a lot of lights not/debris. Ordering element and missing clip. ; ordrng 1 WP8544771 (element) and 1 WP98234 (nut)

Near Fernwood Dr, Olmsted Falls, OH 44138
Corey L.

Corey L.

STACK W/D GE GUD24ESSJ0WW "Customer complaint washer unbalanced even on small loads, confirmed, found straps from suspension to tub broken on three of the four rods, advising all four be replaced, quoted to replace all four suspension straps; ordrng 4 WH01X20438 (strap assembly)s, used 1 SHIPPING (shipping and handling) from stock"

Near Pearl Rd, Strongsville, OH 44136
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Customer complaint that some things are freezing in freezer section ,fresh food section temperatures 43 degrees , freezer section 20 degrees found freezer section air flow setting wide open closed air flow setting, advised customer to monitor"

Near Lincoln Ave, Lakewood, OH 44107
David R.

David R.

REFRIGERATOR KITCHENAID KBSD618ESS01 "Cc of light out, water leaking. Found water line crimped or broken, water leaking every time water is getting dispensed. Will need water line and led light. Voltage is good from control. if water line is found, add that on list to order***put on cancellation. CWOW; ordrng 2 W11462342 (MODULE )s"

Near Grand Oak Tr, Olmsted Falls, OH 44138
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Customer complaint that unit was not cooling, unable to take temperatures temp gun read 194 degrees that is not accurate, , found evaporator partially frozen, control is not sending power to heater, installed new control, op test good"

Near Ogontz Ave, Lakewood, OH 44107
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer having issue with electronic the ui pO keep showing every 10 minutes call bj senior tech he said he saw that before it will need ui and control also found evap frozen when taking a look it did not have taps on cover and pan look like a rain bow gave estimate parts he need it he will call whirlpool to see if they would cover for parts ; ordrng 1 W11087438 (motor-evap) and 1 W11256332 (cover-evap) and 1 W11330971 (UI) and 2 W11456069s and 1 W11457241 (PAN DRIP) and 1 WPW10675033 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Near Evelyn Dr, North Olmsted, OH 44070
Corey L.

Corey L.

DRYER MAYTAG MDG3500BWW "Customer complaint dryer is not heating, confirmed, vent is clear to outside, found coils failed, replaced with ts part, op test good ; used 1 279834 (COIL) from stock"

Near Kerrwood Rd, Cleveland Heights, OH 44118
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found left door warp not pressing switch need left door customer does not have actual receit but took picture of the one they have office review also schedule customer when door arrives ; ordrng 1 W11307224 (dor-fip)

Near W 38th St, Lorain, OH 44053
Jason N.

Jason N.

WASHER AMANA NTW4516FW3 "Cc. Unit not draining/wet clothes at end of cycle.Ran diagnostics, found code f8e1 for no fill/ long fill. Found standing water in wash tub next to unit. Ran diagnostics cycle, water containing to fill tub until covering end of drain hose. Advised customer she will need a plumber to unclog wash tub as this will cause the unit to siphon water back into tub. Unit op test good."

Near E 113th St, Cleveland, OH 44108
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWB765FC3 Ran calibration and auto test pass also found error code f2e1 delete ran drain and spin pass no issue at the moment

Near Eleanore Dr, Cleveland, OH 44135
Jason N.

Jason N.

WASHER MAYTAG MVWB835DW4 "Cc unit not filling with enough waterRan diagnostics, found codes f3e2 for inlet water temp fault, f0e4 for spin limited by water temp, f0e3 for overload. Ran auto test. Found no hot water coming in. Checked water source, good water flow and psi from both holt and cold. Replaced inlet valve assembly using customer supplied pre Id part. Ran manual water activation tests and reran auto test. All water flow looks good, all functions passed. Op test good."

Near Locke Ave, Cleveland, OH 44108
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KBFS20EVMS13 "Cc unit building up ice in freezerConfirmed ice buildup on bottom of freezer, found evap drain iced over. Found service pointer W10632338E for this issue. Unit over 5 yr, only part is covered. Unit needs updated p-trap drain tube. Replaced with truck stock. Cleared ice from freezer bottom and evap drain tray. Drain clear. Op test good.; used 1 W10619951 (TUBE-DRAIN) from stock"

Near Grandview Terrace, East Cleveland, OH 44112
Brian M.

Brian M.

DRYER MAYTAG MEDB835DW3 Cc unit not responding all the time Ran UI test no errors Could not duplicate an issue But installed new UI Op

Near Willow Cir, Aurora, OH 44202
Jeff M.

Jeff M.

DRYER KENMORE 11066662500 "Heating element is open and door switch is broken. Both parts needs to be replaced est only ; ordrng 1 279838 (element,heater) and 1 WP3406107 (switch-dor), used 1 SHIPPING (shipping and handling) from stock"

Near Courtland St, Fairport Harbor, OH 44077
David R.

David R.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Cc FF evap frozen. Has been replaced before, once by us, and under the 1 year warranty customer said another company was out and did stuff to it as well. Found about 2-3 inches on evap of frost. Checked thermostat placement, correct. Checked and main control malfunctioning. Not sending out correct voltage through harness. Founf Service Pointer dated July this year. W11092686F. Ordering parts.***adding as 3 count. Lots of ice/frost. Will definitely take time to defrost; ordrng 2 2185788 (clamp)s and 2 67006425 (screw)s and 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire) and 1 W11457241 (KIT) and 1 WPW10389152 (support) and 1 WPW10501260 (cover-evap)"

Near Bears Paw, Elyria, OH 44035
Joe O.

Joe O.

DISHWASHER KITCHENAID KDTE104DSS1 Installed drain pump. Ran test cycle. Op test ok

Near Lakemont Ave, Euclid, OH 44123
Joe O.

Joe O.

RANGE FRIGIDAIRE FGF366CSE "Cc: front right burner not working, not signaling when pre heatedFound debris around burner. Ran test bake, found igniter pulling 2.4 amps. Unit is igniting. After preheat unit would not reignite. During preheat unit running over temp. Needs oven igniter and oven sensor. Advised customer the unit may still need control with the rising temps. Quoted for all 3 parts. Customer does not want to repair at this time"

Near Park Ave, Willoughby, OH 44094
Gabriel P.

Gabriel P.

DRYER MAYTAG MDG4000AWW "Found defective coil not opening valves replace from t/s opt test ok ; used 1 279834 (COIL), and 1 SENIORDISCOUNT (senior discount) from stock"

Near Foster Ave, Elyria, OH 44035
Jeff M.

Jeff M.

RANGE WHIRLPOOL WFG515S0EB1 Before I got to the home customer took the oven apart and clean the igniter. After that it worked 10 times in a row consistently the first spark; used 1 SENIORDISCOUNT (senior discount) from stock

Near Brownell Dr, Mentor, OH 44060
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Pump is not needed I ran the dishwasher I could not find a leak. Customer ran the dishwasher without the upper rack most likely caused the door to leak water

Near Fairgrounds Rd, Painesville, OH 44077
Brian M.

Brian M.

WASHER MAYTAG MVWX655DW1 Installed control Ran auto test and calibration OP Test Ok

Near E Garfield Rd, Aurora, OH 44202
Dan H.

Dan H.

WASHER ADMIRAL ATW4475XQ0 "Customer complaint that unit is leaking, found solenoid on valve rusted, leaking and not working, unit needs new valve ; ordrng 1 WPW10144820 (Valve), used 1 SHIPPING (shipping and handling) from stock"

Near Arden Ave, Lakewood, OH 44107
Brian M.

Brian M.

FREEZER WHIRLPOOL EVL209NBTQ00 "Cc unit not cooling Found unit off and unplugged Unplugged unit removed evap cover found unit to have good frost pattern within 5 mins of turning on Watch for several min found evap fan not running spun fan by hand and it took off but running really slow Stopped fan and it will not run on its own Needs evap fan ; ordrng 1 WP3-60336-001 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"

Near Bell Rd, Chagrin Falls, OH 44022
Dan H.

Dan H.

RANGE WHIRLPOOL WFE550S0HZ1 "Customer complaint that unit is over heating and shutting off and flashing error code, ran diagnostics found f6e1(oven over temperature) error, oven temperature sensor is at 1100 ohms, unit needs new control ; ordrng 1 W11295998 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

Near Harley Ave, Cleveland, OH 44111
Brian M.

Brian M.

DISHWASHER KITCHENAID KDTE334GBS0 Cc unit not draining Found disposals plug Still in Knocked it out ran test cycle OP Test Ok

Near N Pine Ct, Aurora, OH 44202
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF535SMBM "Installed ice maker. Ran manual ice harvest, ice maker indexed properly and filled mold with water. Op test good."

Near Shannon Rd, Cleveland Heights, OH 44118
Brian M.

Brian M.

REFRIGERATOR MAYTAG MFT2976AEM03 "Cc unit freezer light out Found freezer light dead moved ff led to freezer and freezer to ff section Customer does not want to order new led ; ordrng 1 W11130208 (module), used 1 SHIPPING (shipping and handling) from stock"

Near Messenger Rd, Chagrin Falls, OH 44023
Jason N.

Jason N.

WASHER WHIRLPOOL WTW4930XW3 "Cc unit tub separated from frame Found front right suspension rod broken away from bushing ball. Tub leaning. Customer stated unit was bouncing hard before this happened, she had thought it was simply overloaded. Unit needs suspension springs, also found tub ring broken in half. Unit will need tub ring as well. Customer not repairing at this time, estimate only.; used 1 SHIPPING (shipping and handling) from stock"

Near Belrose Rd, Mayfield Heights, OH 44124
Jeff M.

Jeff M.

WASHER MAYTAG MVWX655DW1 Installed new part unit tested good

Near N Creek Dr, Painesville, OH 44077
Jason N.

Jason N.

DISHWASHER KITCHENAID KDTE334GPS0 "Installed main control and ui panel. Ran diagnostics cycle in entirely, no codes at end. All functions passed. Op test good."

Near Westwood Dr, Willoughby, OH 44094
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Installed new part unit tested good

Near Nelmar Dr, Painesville, OH 44077
Corey L.

Corey L.

REFRIGERATOR KENMORE 596.766046 "Customer complaint fridge still getting warmer, confirmed, found compressor and fans running, tapped process line, unit in 27” vac, added a few ounces of r134a, was able to stabilize low side at 0 psi, frost forming on evap, customer will not be getting a CFC job for this used fridge, low side at 0 still after 10 minutes of runtime, advised cooling will last for an unknown amount of time as it has a pinhole leak in the sealed system, ok; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

Near Corby Rd, Cleveland, OH 44120
Jeff M.

Jeff M.

DRYER AMANA NED7200TW Installed new part unit tested good

Near Swetland Rd, Madison, OH 44057
Jeff M.

Jeff M.

LAUNDRY CENTER WHIRLPOOL WTW5000DW2 Installed new part unit tested good

Near Maple Ave, Madison, OH 44057
Jeff M.

Jeff M.

WASHER MAYTAG MVWB835DW4 Installed new part unit tested good

Near River Rd, Perry, OH 44081
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW4816FW Installed new part unit tested good ; used 1 W10913953 (ACTUATOR) from stock

Near Parrish Rd, Conneaut, OH 44030
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KRMF706ESS01 Installed door harness and pantry control. Pantry ui function restored. Op test good.

Near Fay Rd, Painesville, OH 44077
Joe O.

Joe O.

WASHER WHIRLPOOL WTW7000DW0 "Cc: noise in spinFound bearings extremely loud in hand spin. Ran auto test. Could not remove wash plate. Needs wash plate, gear case and slide.Customer does not want to repair at this time"

Near Tote Rd, Rock Creek, OH 44084
Corey L.

Corey L.

DISHWASHER WHIRLPOOL KDTM404KPS0 "Customer complaint dishwasher had been blinking for hours the outer door light and clean light power was cycled at breaker and today it is working and has completed the cycle, cycle complete when tech arrived, ran diagnostics, found f8e4 overfill, cleared, ran service test cycle, passed, found unit leaning forward slightly and under-countertop model should be installed under counter further to prevent spills from counter customer asked about, cabinets are new and unit needs to have new holes for mounting unit, advised to contact installer to get unit installed level and under counter"

Near Fowler Dr, Willoughby Hills, OH 44094
Corey L.

Corey L.

DRYER AMANA NED4655EW1 "Customer complaint dryer not drying well takes a long time, found unit without venting using a pantyhose zip tied to back of unit, started timed dry, unit is operating as designed, advised getting a proper ventless system from Lowe’s or amazon to better expel moisture from the dryer"

Near E 47th St, Cleveland, OH 44105
Corey L.

Corey L.

WASHER WHIRLPOOL CHW9160GW0 "Customer complaint of f29 error again, confirmed, cleared through diagnostics, found strike over tightened according to tech sheet f29 error steps show over tightening is possible, loosened strike to have a little play, ran perm press cycle all the way through, unit locked and unlocked, harness ordered is not complete harness for lid lock asm Called wpl tl spoke with Austin, advised to see if strike adjustment fixes issue and if continuity is seen testing dcs3 connection to lid lock then would need part W10664387 lower main harness"

Near Detroit Ave, Cleveland, OH 44102
Corey L.

Corey L.

DISHWASHER WHIRLPOOL WDT720PADM1 "Customer complaint after several vinegar cycles there was still dripping from the door, found unit leaning slightly, adjusted unit back to original position before sump was installed adjusting back and front feet, started quick wash cycle, let run 30 min, no leaking observed, left water mit mat again, advised if still leaking we will need to order clear door to help with the diagnostics"

Near Elmwood Rd, Bay Village, OH 44140
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KRFC704FPS01 Installed new part unit tested good now the other shelf is starting to crack the cracks are not from abuse they almost look like they’re from old weathered plastics that’s just splitting like dry rot; ordrng 1 W11284453 (shelf-glas)

Near Austin Rd, Geneva, OH 44041
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW4816FW2 The unit had a long fill no Fill I cycled the water valves unit tested good I cleared the code op tested good

Near Grove Dr, Ashtabula, OH 44004
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL GI5SVAXVB02 "Cc: not making iceFound ice maker is receiving 125v, ice maker lost home position. Needs ice maker; ordrng 1 WPW10190981 (icemaker16666), used 1 SHIPPING (shipping and handling) from stock"

Near Woodside Ave, Jefferson, OH 44047
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WTW6400SW1 Found the rotor screw got loose don’t know what kind of load cause it to get loose re tighten back up again opt test ok

Near Hidden Glen Dr, Amherst, OH 44001
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRT112CZJW00 Cc unit leaking inside Found evap drain pan iced over Cleared drain tube OP Test Ok

Near North St, Garrettsville, OH 44231
David R.

David R.

DRYER MAYTAG MEDC465HW0 Replaced parts. Tested. Good. Op test ok

Near W Sprague Rd, Cleveland, OH 44130
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Customer complaint things are getting frosty in FF section, customer had compressor replaced about 7-8 days ago. No gaps in gaskets. Icemaker is good, ice bin full. Right now unit is in defrost mode. Temp reading in FF 41*, FZ 8* Running through diagnostics mode, test 1 and 2 thermistor pass. Test 3 evap fan working, damper is opening and closing properly. Test 7 set to basic standard 8 hour defrost. Unplugged unit for 1 min to reset controls. Compressor turned on, sounds good. Set temps to 40* in FF 1* in FZ. Unit test good. Have customer keep an eye on it, if still frosting will order out damper control with thermistor. WPW10479155. As of now. Op test ok"

Near Huntington Park Dr, Strongsville, OH 44136
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WFW9400SW02 "Found error code f70 control failure and f71 ui center control failure unit will not do nothing giving estimate but found center control discontinued not repairable,opt test ok"

Near Canterbury Cir, Amherst, OH 44001
Corina B.

Corina B.

WASHER WHIRLPOOL WTW4850HW1 Called cust when at house. Got called in to work. Reschedule for next week; schdld next appmnt for 8/20 THU !

Near Ivan Ave, Euclid, OH 44123
Dan H.

Dan H.

B/IN REFRIGERATO KITCHENAID KSSC48QMS01 "Customer complaint that unit is not cooling, fresh food section temperature at 77 degrees, freezer section temperature at 77 degrees, evaporator fan is running, no frost pattern on evaporator, compressor and condenser fan are running, found system in a 20” vacuum, nitrogen tested, no leaks heard at visible joints, frost pattern formed when refrigerant was added, system has an internal leak, unit is not repairable"

Near Glasgow Ln, Solon, OH 44139
Brian M.

Brian M.

WASHER WHIRLPOOL WTW7000DW4 Cc of noise Found noise customer is hearing is the lid lock actuating Unit is running as designed

Near S Mantua St, Kent, OH 44240