We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Cleveland, OH 44139
Robert A.
Job Details: 06/01/2017
Found unit has been exchanged, new m/s. Krfc704fps00. Ser k72018028See pic of delivery slip Found high pitch noise comming from ui on front side ui has static noise, when door is opened noise goes away, or when energy saver is on noise goes away, Called wptl ed explained problem, same as before, wp to contact custSr# 7719194487Called cust; Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Burton, OH 44021
Tim G.
Job Details: 06/01/2017
Complaint that the unit takes several cycles to dry the clothing. Cust has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard. Tested the unit on a high heat timed dry and found the outsode exhaust temp at 100degs. Let you run for several minutes and then checked the internal temp of the drum and found between 165-178. Advised the customer to change the venting and he then should see better results. Unit working at normal op. ; Job Cmpltd,
Near Burton, OH 44021
Tim G.
Job Details: 06/01/2017
Whirlpool electric dryer WED4815EW1, Complaint that the unit takes several cycles to dry the clothing. Cust has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust
We serviced a
MTX14CYBBRWW GE
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 06/01/2017
CC that the im is overflowing with water. Found ice build up on the bottom of the freezer. Steamed the ice out. Found an adjustment on the ice maker to turn the water down. Went to cycle the im and it would not cycle. 120 volts going to the im. Called GS and he said to turn the im off and turn it back on, hit the paddle 3 times and it should fill. Would not fill. GS said it needs a new im. Office to order part. ; ordrng 1 WR30X10093 (icemaker asm), schdld next appmnt for 6/5 MON !,
We serviced a
KUDE70FXSS5 WHIRLPOOL
Model DISHWASHER
Near Perry, OH 44081
Corina B
Job Details: 06/01/2017
Replaced the vent. Ran a calibration and a cycle. Optest ok. ; Job Cmpltd,
We serviced a
11028803890 KENMORE
Model WASHER
Near Painesville Township, OH 44077
Corina B
Job Details: 06/01/2017
CC that its not spinning. Coupler was good. Found the gearcase is leaking oil. Will need a new gearcase. ; Job Cmpltd,
We serviced a
MGDB850YG3 MAYTAG
Model DRYER
Near Euclid, OH 44123
Corina B
Job Details: 06/01/2017
CC that there is a burning smell in the dryer. Removed front panel. Found a lot of lint that caught fire on the floor of the dryer. Sent pic. Vacuumed the lint out and checked the wires. No wires were burnt. And the dryer is cycling on and off as designed. Optest ok.; Job Cmpltd,
We serviced a
ABB1924BRM00 AMANA
Model REFRIGERATOR
Near Willoughby, OH 44094
Corina B
Job Details: 06/01/2017
CC that there is water leaking when the im is on. Found the water valve line was not pushed in all the way into the john guest fitting. Pushed the water line into the john guest fitting cycled the im no leaks. ; Job Cmpltd,
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 06/01/2017
CC that there is frost in the fz. Found the door gasket was not sealing correctly. Steamed the gasket out. Sealing correctly. Optest ok. ; Job Cmpltd,
We serviced a
GS773LXSS0 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44120
Chris H.
Job Details: 06/01/2017
Customer only received one part, rs customer for tomorrow
We serviced a
ARSE667BC AMANA
Model REFRIGERATOR
Near Cleveland, OH 44105
Chris H.
Job Details: 06/01/2017
Installed new ice bin and auger, op test no good, motor cannot fully rotate the auger without grinding unit needs a new auger motor, spoke with gs ordering part ; ordrng 1 12002089 (auger motor kit), schdld next appmnt for 6/7 WED !,
We serviced a
WGD9600TW0 WHIRLPOOL
Model DRYER
Near Shaker Heights, OH 44122
Chris H.
Job Details: 06/01/2017
Customer complaint that unit smells like burnt popcorn, found smell was coming from burning lint inside of unit, qouted customer, cleaned unit out with vacuum, very happy customer, op test good ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cleveland Heights, OH 44112
Robert A.
Job Details: 06/01/2017
Found unit not level, corrected, ran diagnostics, off bal, ran recal, good, ran drain and spin, good, op test ok; Job Cmpltd,
We serviced a
MFI2269DRM0 MAYTAG
Model REFRIGERATOR
Near WARRENSVL HTS, OH 44122
Chris H.
Job Details: 06/01/2017
Customer complaint that unit is frosted over in freezer and door alarm is flashing, found freezer door not depressing door switch due to not being installed properly, freezer was cover in frost build up, steamed out ice build up, corrected door, door is now sealing all the way around and is depressing switch, op test good; Job Cmpltd,
We serviced a
WTW4815EW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44108
Chris H.
Job Details: 06/01/2017
Customer complaint that unit stopped on spin cycle, customer was draining and spin ing two blankets, unit was paused, ran diagnostics no codes stored, unit completed its service cycle, started unit on drain and spin to instruct customer on pausing and canceling cycle, customer was not cancelling the cycle properly, no issues found with unit, is operating as designed ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Bainbridge Township, OH 44023
Tim G.
Job Details: 06/01/2017
Complaint is that the unit is flashing a F2E2 comm error between the UI and main control. Followed tech sheet and checked connections. All connections were found good. Disconnected the UI and applied power and found the drain pump to not run as it should. Unit needs the main control and the UI. ; ordrng 1 W10815487 (panel-cntl) and 1 W10854231 (cntrl-elec), schdld next appmnt for 6/7 WED !,
We serviced a
WFW9151YW00 WHIRLPOOL
Model WASHER
Near Bratenahl, OH 44108
Chris H.
Job Details: 06/01/2017
Customer complaint that unit displayed an F9e1 long drain error code, unit was filled when tech arrived, unit has been sitting with stank water for at least a month, removed water, found drain pump catch full of rocks and paper clips along with other debris, cleaned out pump,no damage to impeller, unit is now draining Job Cmpltd,
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44112
Chris H.
Job Details: 06/01/2017
Installed new control, found customer moved unit and broke water valve, used valve from ts and old valve wire so that it would connect to main control, op test good, took core for return ; used 1 WPW10683603 (VALVE INLET ASSY) from stock, Job Cmpltd,
We serviced a
MFI2569YEM0 MAYTAG
Model REFRIGERATOR
Near East Cleveland, OH 44112
Chris H.
Job Details: 06/01/2017
Customer complaint that unit is not responding to temp adjustments and that the freezer drawer is very hard to open, temps are set in celcius, corrected temps, found drain tube clogged, about a half inch of ice in bottom of unit causing door to be difficult to open and close, cleared ice and drain tube, installed new drain tube kit from ts, op test good; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd,
We serviced a
GBD307PDQ1 RANGE
Model WHIRLPOOL
Near South Euclid, OH 44121
Dan H
Job Details: 06/01/2017
Customer complaint that upper oven is not working after self clean, started upper oven on bake for 350, found oven shut down thermal fuse open, unit needs new thermal shut down fuse, customer does not want repair at time; ordrng 1 WP9759243 ( FUSE ), schdld next appmnt for 6/6 TUE
We serviced a
JES9860AAW JENN-AIR
Model RANGE
Near Cleveland, OH 44128
Dan H
Job Details: 06/01/2017
, Installed new control, display lit up, oven is working, cancel button does not work, unit needs new keypad; ordrng 1 WP74005748 (KEYPAD), schdld next appmnt for 6/5 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C4XXY00
Near Reminderville, OH 44202
Tim G.
Job Details: 06/01/2017
Complaint is that the unit is not making ice. Checked and found the optics not working. Reset unit after checking temps and finding 0fz 36ff. After reapplying power the optics now working and ice maker cycled but did not fill. Cycled again and found voltage present at valve but valve not opening. Unit needs valve. ; ordrng 1 WPW10258562 (valve-inlt), schdld next appmnt for 6/7 WED !,
We serviced a
MVWC415EW2 MAYTAG
Model WASHER
Near Cleveland, OH 44105
Dan H
Job Details: 06/01/2017
Customer complaint that unit is not starting, ran diagnostics found f5e1(lis switch fault) and f5e2(lid lock fault) error codes, lid is not locking, found lid lock solenoid open, unit needs new lid lock; ordrng 1 W10838613 (LID LOCK), schdld next appmnt for 6/5 MON !
We serviced a
KTRC22EMSS01 KITCHENAID
Model REFRIGERATOR
Near Shaker Heights, OH 44122
Dan H
Job Details: 06/01/2017
Customer complaint that unit is leaking water, found evaporator drain tube clogged causing water to run into fresh food section during defrost, unit needs evaporator drain tube cleared, cleared evaporator drain tube, op test good ; Job Cmpltd
Near Bainbridge Township, OH 44023
Tim G.
Job Details: 06/01/2017
Whirlpool dishwasher WDT720PADM2, Complaint is that the unit is flashing a F2E2 comm error between the UI and main control. Followed tech sheet and checked connections. All connections were found good. Disconnected the UI and applied power and found the d
We serviced a
WFG320M0BB0 WHIRLPOOL
Model RANGE
Near Brooklyn, OH 44144
Dan H
Job Details: 06/01/2017
Customer complaint that oven is not heating, customer started bake for 350 degrees, ignitor is not glowing, ignitor recieving 120vac, unit needs new ignitor, installed new ignitor, op test no good, found outlet unit is plugged into has an open ground, plugged unit into good outlet, op test good, advised customer that they need an electrician to correct power supply ; used 1 12400035 (IGNITOR) from stock, Job Cmpltd
We serviced a
WRV986FDEM01 Whirlpool
Model Refrigerator
Near Highland Heights, OH 44143
Dan H
Job Details: 06/01/2017
Installed new water filter housing, op test good ; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Streetsboro, OH 44241
Tim G.
Job Details: 06/01/2017
Installed door lock and the main control, op test not able to do. Customer unhooked unit and placed it in the kitchen and is using a loaner unit. Customer to call if any issues. ; Job Cmpltd, O-emld tckt [SdLink
Near Streetsboro, OH 44241
Tim G.
Job Details: 06/01/2017
Maytag front load washer MHW3505FW1, Installed door lock and the main control, op test not able to do. Customer unhooked unit and placed it in the kitchen and is using a loaner unit. Customer to call if any issues.
We serviced a
WHIRLPOOL RANGE
Model WOS51ES4EB00
Near Willoughby Hills, OH 44094
Robert A.
Job Details: 06/01/2017
Ran diagnostics, good, checked sensor, good, set bake 350, watched preheat, ready in 17 min, took temp in unit after 30 min, 320 deg, waited 10 min, temp 322 deg, put offset to 0 from -25, let unit preheat again, checked temp, 380 deg, waited 10 min, temp 338deg, not keeping a steady temp, needs sensor and control; ordrng 1 W10803994 (CONTROL) and 1 W10859573 (SENSOR), schdld next appmnt for 6/7 WED ! [**], O-emld tckt [SdLink\292232a.png], O-emld tckt
We serviced a
WHIRLPOOL REFRIG/SIDE-BY-S
Model WRS571CIDM01
Near Kent, OH 44240
Tim G.
Job Details: 06/01/2017
Installed diffuser and repaired fz door wiring, op test good all functions working. ; Job Cmpltd,
Near Kent, OH 44240
Tim G.
Job Details: 06/01/2017
Whirlpool SxS refrigerator WRS571CIDM01, Installed diffuser and repaired fz door wiring, op test good all functions working.
Near Kent, OH 44240
Tim G.
Job Details: 06/01/2017
Whirlpool SxS refrigerator WRS571CIDM01, Installed diffuser and repaired fz door wiring, op test good all functions working.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Chardon, OH 44024
Robert A.
Job Details: 06/01/2017
Ran diagnostics f6e2, lost comm, checked and reset connections, harness good, ran test 51, all passed, ran test 52, good, started normal wash, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS22EWMS1
Near Ravenna, OH 44266
Tim G.
Job Details: 06/01/2017
Complaint that the units ice maker is leaking into the ice bin and forming a clump of ice in the bin. Checked unit and found the ice maker leaking. Replaced ice maker and cycled, op test good no leak. ; used 1 4317943 (ICEMAKER) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model KGRS308XSS1
Near Ravenna, OH 44266
Tim G.
Job Details: 06/01/2017
Customers complaint is that the units door falls to the ground. Checked the door and found to open past 90 degrees. Unit needs hinges. Checked through part suppliers and whirlpool and found the hinges discontinued. Spoke to GS who also checked parts a d found the same result. Unit can not be repaired. ; ordrng 1 W10352004 (hinge-door. DISCONTINUED ),
We serviced a
KSGB900ESS0 KITCHENAID
Model RANGE
Near Concord Township, OH 44077
Jeff M
Job Details: 06/01/2017
Upon arrival I found the keypad not working display functioning fine I did not install the display the keypad needs to be ordered I did not bring the display with me for the slim possibility it may be needed for the final repa
We serviced a
WRX735SDBM00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44136
Chad P.
Job Details: 06/01/2017
Found hv board shorted at trans. Needs hv board replaced. Total no cool
We serviced a
WRF993FIFM00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44136
Chad P.
Job Details: 06/01/2017
Found door not sealing on the rh side. Adjusted door and seal several times. Door always failes to seal on the upper rh side. Steamed gasket. Op test no good. Door alignment is off. Rails and glides check good. Needs door replaced
We serviced a
WRF736SDAW11 WHIRLPOOL
Model REFRIGERATOR
Near Parma Heights, OH 44130
Chad P.
Job Details: 06/01/2017
Called and spoke with cust. Advised he to shut the unit down for about twenty min and turn it back on. If unit does not start to cool again comp will need to be replaced to get the unit back up and running. ; Job Cmpltd,
We serviced a
KGST307HBS6 KITCHENAID
Model RANGE
Near Broadview Heights, OH 44147
Chad P.
Job Details: 06/01/2017
Installed control. Op test no good. Unit now arching under the cook top and popping breaker. Found wire shorted to chassy. Units top will need to be drilled out to remove screws holding in burners. New screws will be needed to reinstall cooktop. ; ordrng 8 WPW10067840 (SCREW)
We serviced a
PSS26NGPACC GE
Model REFRIGERATOR
Near Perry Township, OH 44081
Jeff M
Job Details: 06/01/2017
The water line in the door is frozen I disconnected the fitting at the bottom of the door water came out when I hit the paddle for water. Customer will defrost the fridge by shutting the fridge down. Unit op tested good ;
We serviced a
NTW4605EW0 AMANA
Model WASHER
Near Madison Township, OH 44057
Jeff M
Job Details: 06/01/2017
The unit hot n cold water valves were reversed. I fix that flat mechanism is broken I replace the latch mechanism with truck stock unit tested good; used 1 W10838613 (LATCH) from stock, Job Cmpltd,
We serviced a
MSD2756GEB WHIRLPOOL
Model REFRIGERATOR
Near Perry, OH 44081
Jeff M
Job Details: 06/01/2017
Installed new part unit op tested good
We serviced a
LGN2000LW0 WHIRLPOOL
Model DRYER
Near Willowick, OH 44095
Jeff M
Job Details: 06/01/2017
Found the door latch broken replace the doorlatch unit tested good could not duplicate the heating issue a recommended for the customer to start using time dry; used 1 WP3406107 (SWITCH) from stock, Job Cmpltd,
We serviced a
KUIX505ESS0 KITCHENAID
Model ICE MAKER
Near Kirtland, OH 44094
Jeff M
Job Details: 06/01/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Concord Township, OH 44077
Jeff M
Job Details: 06/01/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
WRF736SDAM14 WHIRLPOOL
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details: 06/01/2017
Code for gate. Found ice maker turned on but not making ice. No cubes in ice maker. Ran all ice maker tests. All passed. Ice bin sensor test passed. Reset power to unit. Advised unit should start making ice and fill bin within 24 hrs. ; Job Cmpltd,
We serviced a
KRMF706ESS00 KITCHENAID
Model REFRIGERATOR
Near Strongsville, OH 44149
Chad P.
Job Details: 06/01/2017
Found kick plate and drawers and fz door misaligne. Corrected kick plate. Aligned drawers and fz door and conformed gasket. Op test ok. ; Job Cmpltd,
We serviced a
WTW7300DW1 WHIRLPOOL
Model WASHER
Near Brook Park, OH 44142
Chad P.
Job Details: 06/01/2017
Found rotor rubbing on rear 2x4 unit is mounted on. Adjusted unit as best as possible. Ran normal wash. Op test ok. Advised that if unit continues to have issues it must be raised by placing aditional 2x4 under rear feet. ; Job Cmpltd,
We serviced a
ARB8057CSR WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44134
Chad P.
Job Details: 06/01/2017
Found icemaker not ejecting cubes. Heater faield. Replaced i.m. Assy.
Near Ravenna, OH 44266
Tim G.
Job Details: 06/01/2017
Whirlpool French door refrigerator KBFS22EWMS1, Complaint that the units ice maker is leaking into the ice bin and forming a clump of ice in the bin. Checked unit and found the ice maker leaking. Replaced ice maker and cycled, op test good no leak.
Near Ravenna, OH 44266
Tim G.
Job Details: 06/01/2017
Whirlpool gas range KGRS308XSS1, Customers complaint is that the units door falls to the ground. Checked the door and found to open past 90 degrees. Unit needs hinges. Checked through part suppliers and whirlpool and found the hinges discontinued. Spoke t
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near North Madison, OH 44057
Robert A.
Job Details: 06/01/2017
Complaint, stays in rinse cycle, Ran diagnostic, f2e1. Stuck key, tested ui, good, f8e1 long fill, checked valves, good flow, ran test 51, all passed, ran test 52, good, checked c/b, washer in place, ran rinse cycle, found stand pipe only24"tall, per manual needs to be a minimum of 39", Per tech sheet this can cause long fill code by water syphening out of unit, drain stack needs raised to 39" min, cust to correct, op test okTalked w/jr; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Rootstown, OH 44272
Tim G.
Job Details: 06/01/2017
Complaint that the unit will not make ice. Checked unit and found the ice maker continuously cycling and not filling. Found the internals of the module to have failed causing the issue. Replaced ice maker, op test good. Advised the customer to give the unit 12-24hrs to produce ice. ; used 1 W10377151 ([Alt for W10882923) from stock, Job Cmpltd,
Near Rootstown, OH 44272
Tim G.
Job Details: 06/01/2017
Whirlpool French door refrigerator GZ25FSRXYY2, Complaint that the unit will not make ice. Checked unit and found the ice maker continously cycling and not filling. Found the internals of the module to have failed causing the issue. Replaced ice maker, op
We serviced a
AMANA REFRIGERATOR
Model ABB2222FEB
Near Roaming Shores, OH 44084
Arthur V
Job Details: 05/31/2017
Found unit not going into defrost. Heater and bimetal good. Needs jazz bd ; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock, , Job Cmpltd,
We serviced a
GE REFRIGERATOR
Model DFE29JMDFES
Near North Madison, OH 44057
Arthur V
Job Details: 05/31/2017
Raised left door so mullion would come in contact with fitting at the top. Op test good ; Job Cmpltd,
We serviced a
GE DISHWASHER
Model DDT575SMF2ES
Near North Madison, OH 44057
Arthur V
Job Details: 05/31/2017
Found broken at float switch. Needs float switch and wire harness. Unit trim hitting cabinet. Needs touch pad ( bezel) ; ordrng 1 WD21X10519 (switch flood) and 1 WD21X20124 (harness asm) and 1 WD21X20149 (harness asm door) and 1 WD21X20739 (harness asm) and 1 WD34X20144 (BEZEL), schdld next appmnt for 6/5 MON !,
We serviced a
WHIRLPOOL WASHER
Model WTW6600SW1
Near Cleveland, OH 44139
Robert A.
Job Details: 05/31/2017
Inventoried parts, found top and 1hinge missing, received 2 lids Talked w/gsCust needs 2-5 call; ordrng 1 WP8563962 (HINGE) and 1 WP8565314 (TOP), schdld next appmnt for 6/5 MON 2-5 [***], saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Bedford Heights, OH 44146
Robert A.
Job Details: 05/31/2017
Installed ff light, op test ng, ff light dim, frz light off, ff bd receiving 120 vac, found frz light harness shorting, see pic, unknown if ff light was damaged by short, needs harness and both lights talked w/gs; ordrng 1 W10871583 (AUGER HARNESS) and 1 WPW10515057 (FRZ LIGHT) and 1 WPW10515058 (FF LIGHT), schdld next appmnt for 6/5 MON !,
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Hambden Township, OH 44024
Robert A.
Job Details: 05/31/2017
Installed heater, ran diagnostic cycle, no codes, watched cycle, good, op test ok; Job Cmpltd,
We serviced a
WED86HEBW0 WHIRLPOOL
Model DRYER
Near South Amherst, OH 44001
Paul H.
Job Details: 05/31/2017
Thermal fuse open, replaced from truck stock, checked heater, 9 ohms, no continuity to groundverified hi-limit good, needs relay board replaced; ordrng 1 WPW10542001 (cntrl-elec), used 1 WP3392519 (THERMAL FUSE) from stock,
We serviced a
WRF989SDAH02 WHIRLPOOL
Model REFRIGERATOR
Near Avon Lake, OH 44012
Paul H.
Job Details: 05/31/2017
Unit has ice build up on rear wall where IM meets liner, following pointer W10772228D, ordering appropriate parts, also pointer W10545061D, and ordering a revised air tower; ordrng 1 W10619962 (heater) and 1 W10830496 (air-tower) and 1 W10861900 (cntrl-elec
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMBM01
Near Newbury Township, OH 44065
Robert A.
Job Details: 05/31/2017
Recovered refrigerant, repaired line to yoder loop, installed comp kit, pulled 28"vac w/pump, watched 15min, no change, charged 5oz r134a, unit cooling, pressures good, op test ok; Job Cmpltd
We serviced a
AFD2535DEQ AMANA
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 05/31/2017
Took temps, RC 74F, FC 74F. Checked compressor running, no frost pattern. Tapped system, 20in vaccuum, has leak in evaporator, ordering part, also damper cover broken, ordering replacement; ordrng 1 12002041 (kit,evap) and 1 67003900 (insert- da) and 1 WPW10143759 (drier-uv),
We serviced a
GFE26GMHCES GE
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 05/31/2017
There is condensation and ice umder bottom crisper drawer, fan kit was installed by a different company. Unsure if sum module is used, ordering kit to ensure proper installation; ordrng 1 WR49X25197 (FAN KIT),
We serviced a
MAYTAG REFRIGERATOR
Model MRT711BZDM00
Near Parma, OH 44134
Gail V.
Job Details: 05/31/2017
Customers compliant is that the unit stopped cooling and a lot of frost was building on the back wall so he turned the unit off. Checked defrost components (thermistor, heater, fuse) and found ok. Unit would not let a force defrost happen due to not cold enough. Tech checked the customers outlet and found Hot and Neutral reversed and was advised to contact a licensed electrician. Tech advised customer that he needs to keep unit and and that he is being rescheduled to determine what component needs replaced. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock, , schdld next appmnt for 6/5 MON !,
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Solon, OH 44139
Tim G.
Job Details: 05/31/2017
Complaint that the ff door is popping open when closing the left ff door. Leveled unit back and applied Vaseline to the hinge side of the gaskets. Found the fz door sticking due to a dirty gasket. Customer cleaned and tech tightened handle. Customer to add a little weight to rt ff door to help close.. ; Job Cmpltd,
We serviced a
KDTE504DSS0 KITCHENAID
Model DISHWASHER
Near Grafton, OH 44044
Paul H.
Job Details: 05/31/2017
Unit is cutting off even in diagnostics, just like before, called Techline, spoke with Chris, said air vent motor can cause issue, should read 31-41k, or OWI, best test is to disconnect and run diagnostics, SR#7719175100, disconnected vent motor, started diagnostic, proceeded normally. Unit needs vent motor; ordrng 1 WPW10469574 (vent),
We serviced a
MVWB850YW1 MAYTAG
Model WASHER
Near LaGrange, OH 44050
Paul H.
Job Details: 05/31/2017
Ran diagnostics, no errors. Ran auto test, went through fine. Started a rapid wash, cc is adding water at end of cycle, spoke with GS, ordering; ordrng 1 W10763747 (cntrl-elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Warrensville Heights, OH 44128
Tim G.
Job Details: 05/31/2017
Complaint that the handle was loose and fell off. Reinstalled handle and tightened, op test good. ; Job Cmpltd,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Lorain, OH 44053
Paul H.
Job Details: 05/31/2017
Replaced main control, ran test cycle, op test ok.; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Valley View, OH 44125
Tim G.
Job Details: 05/31/2017
Customers complaint is that the unit is not cleaning properly and is not filling with enough water. Checked unit and found no errors and instructed customer on useage and cycle selection. Customer is not happy with the unit and told tech several times that she hates it and wants it returned. Tech advised the customer that she would have to speak with home depot. Tech tested unit with a load to check the level and found all the clothing covered. Unit is found to be working by design. ; Job Cmpltd,
We serviced a
WRS973CIDM00 WHIRLPOOL
Model REFRIGERATOR
Near Westlake, OH 44145
Paul H.
Job Details: 05/31/2017
, Replaced ice maker, cycled and filled, op test ok; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Independence, OH 44131
Tim G.
Job Details: 05/31/2017
Customer complaint is that the unit has an odor to it after running. Checked unit and found the odor the customer was describing (egg odor). Found the filters clear and the drain hose properly hooked up (with loop). Checked service matters and found no info about odors. Suggested to customer to run Affresh dishwasher cleaner twice back to back to eliminate the odor and to clean the disposal out as well. Advised the customer that the odor is environmental and that nothing in the unit can cause an odor unless something was melted by the heater. Odor is not caused by the unit.; Job Cmpltd, s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Parma, OH 44134
Tim G.
Job Details: 05/31/2017
omplaint is that the unit is not cooling properly. Checked unit tempss when arrived and found the ff ranging between 36-32 at the lowest point of the unit and the fz section at 0. Checked test 56 and found no errors. Customer concern is that the unit will not maintain a constent temp and is concerned because their thermometer reads up to 50degs sometimes. Tech advised the customer that the thermometer is measuring the air temp when what should be measured is the temp of the contents. Unit is plugged in to a non­grounded receptacle, recommended cust have a properly grounded receptacle installed by a qualified professional. Instructed the customer on the defrost cycle and how temps will rise and fall. Reset unit and advised the customer that the oulet needs changed. ; Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWHA
Near Suffield Township, OH 44260
Tim G.
Job Details: 05/31/2017
Installed new evap fan blade, op test good. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stoc, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Suffield Township, OH 44260
Tim G.
Job Details: 05/31/2017
, Customers complaint is that the unit is very loud in the spin cycle. Checked and found the bearings to have failed. Quoted customer for repair and replaced the bearings, op test good. ; (created new UIS, deleted prior attachment to UisID 99499), used 1 W10435302 (BEARING) from stock, , Job Cmpltd,
We serviced a
FRIGIDAIRE FRONT LOAD WASH
Model FAFW3801LW4
Near Streetsboro, OH 44241
Tim G.
Job Details: 05/31/2017
Tested unit and found the unit would not tumble at all or spin. Replaced the harness and tested a drain and spin and fond the unit to now spin. Tested a normal wash and found unit to tumble. Unit op now ok. Checked old wiring harness and found broken wire to MCU. Spoke to EB to let him know the findings.; Job Cmpltd,
Near Warrensville Heights, OH 44128
Tim G.
Job Details: 05/31/2017
Whirlpool dishwasher. Complaint that the handle was loose and fell off. Reinstalled handle, op test good.
We serviced a
FFHS2611LBMA FRIGIDAIRE
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 05/31/2017
Defrost drain is clogged, needs replaced, ordering; ordrng 1 241957901 (tube-drain)
We serviced a
JS48NXFXDW10 JENNAIRE
Model REFRIGERATOR
Near Westlake, OH 44145
Paul H.
Job Details: 05/31/2017
Upper crisper drawer is freezing, not heavily observable today, ordering crisper drawer interface, ; ordrng 1 WPW10137287 (cover
Near Olmsted Township, OH 44138
Paul H.
Job Details: 05/31/2017
MMV1174DS3 MAYTAG MIReplaced door interlocks, should correct not starting issue, as for light issue, found bulb open, ordering one time courtesy bulb for customer, she will install, no return needed; ordrng 1 8206232A (lamp 40 watt),CRO OVEN
Near Olmsted Township, OH 44138
Paul H.
Job Details: 05/31/2017
MMV1174DS3 MAYTAG MIReplaced door interlocks, should correct not starting issue, as for light issue, found bulb open, ordering one time courtesy bulb for customer, she will install, no return needed; ordrng 1 8206232A (lamp 40 watt),CRO OVEN
We serviced a
MEDB835DW0 MAYTAG
Model DRYER
Near Columbia Station, OH 44028
Paul H.
Job Details: 05/31/2017
Unit is not powering up, checked source, source good, polarity is correct, checked voltage into main board, good, need main board and UI; ordrng 1 W10802463 (cntrl-elec) and 1 W11026442 (CONSOLE)
We serviced a
FRS20QRCW4 FRIGIDAIRE
Model REFRIGERATOR
Near Saybrook Township, OH 44004
Jeff M
Job Details: 05/31/2017
Fridge is not keeping temperature 60° in the fridge 30° in the freezer the compressor is drawing .8 A there's no heat transfer to the condenser all the fans are working there's no frost pattern on the evaporator in the heat exchanger appears to be saturated see picture. The unit needs a new evaporator in heat exchanger
We serviced a
GNE26GSDFSS GE
Model REFRIGERATOR
Near Bainbridge Township, OH 44023
Jeff M
Job Details: 05/31/2017
Service Bulletin REF02-15 describing the issue that the customer is having a the unit. no cool in the fridge section but freezing at the bottom of the fridge warm on top and average of 60 degrees. The unit needs a new fan and software update; ordrng 1 WR49X25197 (FAN ASSY KIT, UPDATE),
We serviced a
MED6000XW2 MAYTAG
Model DRYER
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 05/31/2017
Drum damaged. Rescheduled for next monday.
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Eastlake, OH 44095
Arthur V
Job Details: 05/31/2017
Found a off balance load --- customer washing only 2 items -- 2 heavy jackets that caused a off balance situation--- repositioned load and ran a spin cycle. Op test good. Showed cust how to run a drain and spin cycle if unit goes off balance again--_advised cust to and more like items or add some lg bath towels to even out a heavy small load. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYB05
Near Mentor, OH 44060
Jeff M
Job Details: 05/31/2017
Found mullion not installed properly causing left side door to not close properly causing water build-up under deli drawer. Re installed mullion and cleaned up water under drawer --- unit op test good Used good issues date for pop ----; Job Cmpltd,
We serviced a
WTW4915EW2 WHIRLPOOL
Model WASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 05/31/2017
Found seal failed on gearcase and unit leaked out oil. Needs gearcase, cam, belt and cover
We serviced a
MVWC400XW4 MAYTAG
Model WASHER
Near Lorain, OH 44053
Paul H.
Job Details: 05/31/2017
, Replaced drive hub and cam, calibrated and ran a test cycle, op test ok.; used 1 W10721967 (PULLEY) from stock, Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Saybrook Township, OH 44004
Arthur V
Job Details: 05/31/2017
Found unit had 4 error codes f9e2,f0e5,f7e9, and f8e6. All codes relate to customer washing bedding that turned out to be to heavy a load. Cleared codes and ran a auto test cycle. Passed. Ran normal cycle unit filled and started to wash. Unit op test good. Advised cust about overloading washer Also advised customer about using HE detergent ; Job Cmpltd,
We serviced a
MGDX655DW2 MAYTAG
Model DRYER
Near Avon, OH 44011
Paul H.
Job Details: 05/31/2017
Door hard to shut, adjusted catch, op test ok.; Job Cmpltd,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Avon, OH 44011
Paul H.
Job Details: 05/31/2017
Ran rinse and spin with 6 large towels, a moderate amount of vibration in high speed spin, unit is balanced, issue is harmonic vibration couple with unit having open space beneath floor that unit is on, recommend anti vibration pads, op test ok.; Job Cmpltd
We serviced a
WMH31017FS0 WHIRLPOOL
Model MICROWAVE
Near North Ridgeville, OH 44039
Paul H.
Job Details: 05/31/2017
Replaced door, tested, op test ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Ashtabula, OH 44004
Arthur V
Job Details: 05/31/2017
No cool. Installed bullit valve Found unit in a vacuum -- added r134a. Unit came out of a vacuum and started to cool. Needs compressor and evap. CFC TECH EXTRA TIME ; ordrng 1 W10507884 (compressor) and 1 WPW10317013 (evaporator), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock, schdld next appmnt for 6/5 MON !
Near Suffield Township, OH 44260
Tim G.
Job Details: 05/31/2017
Frigidaire SxS refrigerator FFHS2611LWHA, Installed new evap fan blade, op test good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Newbury Township, OH 44065
Robert A.
Job Details: 05/31/2017
Found front suspension rods missing, needs suspension; ordrng 1 W11027174 (SUSPENTION), schdld next appmnt for 6/2 FRI !,