We serviced a
JENN-AIR B/IN REFRIGERATOR
Model JS48SEFXDB00
Near Moreland Hills, OH 44022
Robert A.
Job Details: 05/31/2017
Found disp flashing, comp not runnong, inverter receiving 120vac and 5vdc, ohmed comp, good, used jump box on comp, comp running, good heat on highside, needs inverter; ordrng 1 W10629033 (inverter box215.96), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 6/1 THU !,
We serviced a
GE MICROCONVECTION
Model JTP9580W2BB
Near Chardon Township, OH 44024
Robert A.
Job Details: 05/31/2017
Found door switches good, transformer recieving 120vac, needs mag and diode, parts nla Cust to replace; ordrng 1 WB08K5050 (DIODE NLA) and 1 WB27K5310 (MAG NLA), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
FRIGIDAIRE DISHWASHER
Model FGBD2431KB1
Near Newbury Township, OH 44065
Robert A.
Job Details: 05/31/2017
emoved front panel, ran unit, watched normal wash, unable to duplicate, op test ok; , Job Cmpltd,
We serviced a
WRT111SFDM01 WHIRLPOOL
Model REFRIGERATOR
Near Shaker Heights, OH 44120
Jeff M
Job Details: 05/31/2017
I took the freezer section apart found a load of ice blocking the air channel and clogging the drain I steamed the freezer section unit tested good; Job Cmpltd,
We serviced a
MQF1656TEW00 MAYTAG
Model FREEZER
Near Cleveland, OH 44128
Jeff M
Job Details: 05/31/2017
Freezer door was hanging a bit low I loosened the upper hinge push the door up tighten the hinge back down unit tested good the unit is ceiling all the way around now;
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Solon, OH 44139
Robert A.
Job Details: 05/31/2017
Found upper shelf in frz stuck in place, cleared ice from rails, op test ok; Job Cmpltd
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near University Heights, OH 44118
Robert A.
Job Details: 05/31/2017
Installed parts listed, op test ok; Job Cmpltd
We serviced a
KDTE254ESS1 DISHWASHER
Model KITCHENAID
Near Willowick, OH 44095
Jeff M
Job Details: 05/31/2017
Removed all the water inside the dishwasher remove the drain pump found a piece of ceramic inside the drain pump also one of the terminals on the plug that goes to the drain pump was bent. Replace the drain pump unit tested good control is not needed; Job Cmpltd,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 05/31/2017
Installed basket. Op test ok. ; Job Cmpltd,
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Cleveland, OH 44124
Robert A.
Job Details: 05/31/2017
Found no display, no power to or from transformer, found 1 missing, reset breaker, ng, need an electrician to correct power; Job Cmpltd,
We serviced a
MVWB835DW1 MAYTAG
Model WASHER
Near North Royalton, OH 44133
Chad P.
Job Details: 05/31/2017
Installed gearcase. Op test ok. ; Job Cmpltd
We serviced a
GE REFRIGERATOR
Model PFE29PSDCSS
Near Concord Township, OH 44077
Robert A.
Job Details: 05/31/2017
Installed cond fan, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details: 05/31/2017
Installed fan and corrected condenser fan position. Op test ok. ; Job Cmpltd,
We serviced a
FGHC2331PFAA FRIGIDAIRE
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 05/31/2017
Installed sensor. Advised to monitor unit. Op test ok. ; Job Cmpltd,
We serviced a
WMH73521CS6 WHIRLPOOL
Model MICROWAVE
Near Parma Heights, OH 44130
Chad P.
Job Details: 05/31/2017
, Installed control and buld. Op test ok.
We serviced a
FAFW3801LW5 FRIGIDAIRE
Model WASHER/DRYER
Near Brook Park, OH 44142
Chad P.
Job Details: 05/31/2017
Istalled pump. Op test ok. ; Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model WFG320MOBB0
Near Deerfield Township, OH 44411
Tim G.
Job Details: 05/31/2017
Customers compliant is that the control board was not aligned correctly. Checked unit and found the ERC was not centered covering the cancel button. Pulled clock and installed mounting brackets correctly, op test good. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Rootstown, OH 44272
Tim G.
Job Details: 05/31/2017
Customers complaint is that the unit is leaking water at the rt frt of the unit and the unit began to not cool. Checked unit temps and found ok 0-37. Checked and found the drain clogged. Cleared drain op test good. Tech not able tp duplicate cooling issue. ; , Job Cmpltd
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2867PF3
Near Rootstown Township, OH 44266
Tim G.
Job Details: 05/31/2017
nstalled new valve and cleared the fill tube, op test good. Advised the customer to give the unit 12-24 hrs for ice production. Cust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard associated with this type of waterline and advised cust to replace with a copper waterline to prevent flooding. Customer has a saddle valve connected to the supply line (see pic), advised cust the flooding hazard associated with this type of valve, recommended cust have the valve replaced with an inline valve.; Job Cmpltd,
We serviced a
MAYTAG REFRIGERATOR
Model MSD2732GRW
Near Kent, OH 44240
Tim G.
Job Details: 05/31/2017
Customers complaint is that the unit is not cooling in both sections. Checked unit and found the lights to work but no fans or compressor rrunning. Pulled control panel cover and found the units defrost timer in the defrost cycle. Advanced out of defrost and found the fans to run and the compressor not starting. Checked relay and found open across start and run. Used start box and found unit to run. Quoted customer for repair and replaced the start relay, op test good. Advised the customer to give the unit 12-24hrs for complete cooling. ; used 1 8201786 (STARTER) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model LSR7233BW2
Near Aurora, OH 44202
Tim G.
Job Details: 05/31/2017
Customers complaint is that the unit was filling at a slow drip when not in use. Checked unit and found unit not filling while not in use. Customer stated that the unit seems to be ok and that it had stopped on its own. Customer had tech take a look at the unit just to make sure there isnt an issue. Tested unit in a normal cycle and filled with warm water to activate both the hot and cold valves. While unit was filling tech unplugged unit and found water to stop. Tested several times and was not able to duplicate the issue. Tech advised the customer to keep an eye on the unit and that if it should happen again to contact us and to turn the water supply off to prevent flooding. ; C, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Shalersville Township, OH 44266
Tim G.
Job Details: 05/31/2017
Installed new drain pump. Cleared the errors and tested, op test good. ; Job Cmpltd,
We serviced a
KUID308ESS1 KITCHENAID
Model ICEMAKER
Near Cleveland Heights, OH 44106
Corina B
Job Details: 05/31/2017
Replaced the fan motor. Did not condenser fan did not work. Has a leak in the drier filter. Will need a cfc tech. ; ordrng 1 WPW10200037 (drier-tube), schdld next appmnt for 6/2 FRI 11-2
We serviced a
WTW4815EW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44103
Corina B
Job Details: 05/31/2017
CC that the clothes are getting black stains on them. Removed the agitator and the tub ring found rust and black spots on the basket. Called GS to order a basket. Per cust req to different day. ; ordrng 1 W10554251 (basket), schdld next appmnt for 6/9 FRI !
We serviced a
41797822701 kenmore
Model stacked washer and dryer
Near WILOUGHBY HLS, OH 44092
Corina B
Job Details: 05/31/2017
Had to shopvac the washer out, was filled with water. Replaced the drain pump; Job Cmpltd,
We serviced a
MQU2057AEWM1 MAYTAG
Model FREZZER
Near Cleveland Heights, OH 44118
Corina B
Job Details: 05/31/2017
Replaced the fan motor. Optest ok.; Job Cmpltd
We serviced a
MSF25D4MDM01 MAYTAG
Model REFRIGERATOR
Near East Cleveland, OH 44112
Corina B
Job Details: 05/31/2017
CC that the water ane ice maker are not working. Fz -7* ff 41*. Reinstalled the water filter. Water started dispensing. Checked the im and water cycled. Optest ok. ; Job Cmpltd,
We serviced a
JGRP430WP00 JENN-AIR
Model RANGE
Near Cleveland, OH 44109
Corina B
Job Details: 05/31/2017
CC that the ignitors are clicking when turned off. Plugged unit in. Ignitors are sparking with the knobs turned off. Removed front panel and unplugged the wires to the mirco switch, still sparking. Will need a new spark module. Job Cmpltd,
We serviced a
KEBS209BSP01 KITCHENAID
Model WALL OVEN
Near Beachwood, OH 44122
Corina B
Job Details: 05/31/2017
Replaced the control. Brought control back for return. Tested oven to 350* optest ok.; Job Cmpltd,
We serviced a
MVWC415EW2 WHIRLPOOL
Model WASHER
Near Westlake, OH 44145
Chris H.
Job Details: 05/31/2017
Installed shield, op test no good, found shft in gearcase has play causing the cam to rub against the shield, spoke with gs ordering part ; ordrng 1 W10806333 (gearcase), schdld next appmnt for 6/2 FRI 9-12
We serviced a
MZD2766GES MAYTAG
Model REFRIGERATOR
Near Broadview Heights, OH 44147
Chris H.
Job Details: 05/31/2017
Customer complaint that unit is making grinding noise while dispensing ice, found noise is coming from the auger rod hitting ice build up inside bin cleared ice bin noise is gone , op test good; Job Cmpltd,
We serviced a
JFC2089WEP9 JENN-AIR
Model REFRIGERATOR
Near Parma, OH 44129
Jessica Shreve
Job Details: 05/31/2017
Installed new ff gasket, op test good; Job Cmpltd,
We serviced a
KDTM354DSS3 KITCHENAID
Model DISHWASHER
Near Avon, OH 44011
Chris H.
Job Details: 05/31/2017
Installed new control, op test good; Job Cmpltd
We serviced a
KGRS807SSS01 KITCHENAID
Model RANGE
Near Rocky River, OH 44116
Chris H.
Job Details: 05/31/2017
Installed new dsi board, op test good ; Job Cmpltd
We serviced a
FRG5714KW0 FRIGIDAIRE
Model DRYER
Near North Madison, OH 44057
Dan H
Job Details: 05/31/2017
Customer complaint that unit is not heating, started normal dry cycle, found ignitor not glowing, ignitor recieving 120vac, unit needs new ignitor; ordrng 1 134393700 (IGNITOR) , schdld next appmnt for 6/5 MON !
We serviced a
JDS9860BDB JENN-AIR
Model RANGE
Near Munson Township, OH 44024
Dan H
Job Details: 05/31/2017
Customer complaint that display is blank, user interface is blank, control recieving 120vac, unit needs new control; ordrng 1 WP8507P232-60 (CNTRL ), , schdld next appmnt for 6/2 FRI !,
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Euclid, OH 44119
Dan H
Job Details: 05/31/2017
Customer complaint that unit is not advancing to wash cycle and deliverers dented console upon delivery, console is dented(see pic), found water supply valves closed, opened hot water valve, cold water valve is broken, advised customer that they need a plumber to fix broken valve, started normal wash cycle on hot water, unit filled and advanced to wash cycle, unit is operating as designed, unit need new console; ordrng 1 W10909736 (CONSOLE), schdld next appmnt for 6/2 FRI
We serviced a
KUDS30FXSS8 KITCHENAID
Model DISHWASHER
Near Chardon, OH 44024
Dan H
Job Details: 05/31/2017
Installed new drain hose, op test good ; Job Cmpltd
We serviced a
JGS8850BDS JENN-AIR
Model RANGE
Near Mayfield Heights, OH 44143
Dan H
Job Details: 05/31/2017
Customer complaint that right front,left front, and right rear burners are not lighting, found burner caps placed on wrong burner head, corrected burner caps, op test good ; , Job Cmpltd,
We serviced a
MZD2766GEW MAYTAG
Model REFRIGERATOR
Near Mentor, OH 44060
Dan H
Job Details: 05/31/2017
Customer complaint that unit is not cooling, unit unplugged when tech arrived, plugged unit in, evaporator fan is running, condenser fan is running, compressor is not running, compressor start device is recieving 120vac, applied 120vac to compressor with power supply box, compressor started, unit needs new start device, installed new start device, op test good, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; used 1 8201786 (STARTER) from stock, Job Cmpltd
Near Deerfield Township, OH 44411
Tim G.
Job Details: 05/30/2017
Whirlpool gas range WFG320MOBB0, Customers compliant is that the control board was not alighned correctly. Checked unit and found the ERC was not centered covering the cancel button. Pulled clock and installed mounting brackets correctly, op test good.
We serviced a
GFDS170GH0WW GE
Model DRYER
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 05/30/2017
Reinstalled glide and applied a small amout of high temp adhesive behind it to hold it in place. Op test ok. ; Job Cmpltd,
We serviced a
MEDB835DW3 MAYTAG
Model DRYER
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 05/30/2017
Installed feet and leveled. Op test ok. ; Job Cmpltd,
We serviced a
GGE388LXQ04 WHIRLPOOL
Model RANGE
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 05/30/2017
Installed switch. Op test ok. ; Job Cmpltd
We serviced a
MDBH968AWS1 MAYTAG
Model DISHWASHER
Near Strongsville, OH 44149
Chad P.
Job Details: 05/30/2017
Found start and cancel key on control panel dead. Ribbon cable shorted. Door seal is dry rotting. Also, wash motor appears to have been leaking. Needs wash motor, console and door seal. ; ordrng 1 6-919922 (wash motor) and 1 WP99002588 (SEAL) and 1 WPW10235721 (CONSOLE, SS)
We serviced a
WRF5555SDFZ01 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 05/30/2017
Found ice bin only had a few cubes in it. Temps check good. I.m. Has no power. Reset power to unit. Ice maker cycled and called for water. Frozen control corected by power reset. Op test ok. ; Job Cmpltd
We serviced a
WRT311FZDW00 Whirlpool
Model Refrigerator
Near Cleveland, OH 44132
Corina B
Job Details: 05/30/2017
CC that it hums. Found the starter is just humming, trying to turn on. 120 v going to the starter 0 ohms when ohming out the starter. Nothing is running. 7.83 amps. Checked with the JRs start device, 7.83 amps. Will need a new compressor and drier filter. Called GS to order a compressor and drier filter. Per cust req sch for a different day. Will need a cfc tech with me.; ordrng 1 WPW10507886 (compressor), schdld next appmnt for 6/2 FRI 8-11
We serviced a
ED2KHAXVQ01 Whirlpool
Model Refrigerator
Near Waite Hill, OH 44094
Corina B
Job Details: 05/30/2017
Replaced the control. Dispensing ice, went to dispense ice no good. When here there was 2 quick power surges, where the lights went dim. This was after installing the new board. Checked voltage to from the door to control 14.3 v. Checked at the board 8.3 v. Will need a new control board. ; ordrng 1 WPW10259855 (cntrl-elec), schdld next appmnt for 6/1 THU !,
We serviced a
MVWC400XW3 Maytag
Model Washer
Near Painesville Township, OH 44077
Corina B
Job Details: 05/30/2017
CC that its making a loud noise. Ran diag. F0E2 – OVER SUDS CONDITION DETECTED advised cust to only use 1-2 tablesppoons of detergent. Found the belt was hitting the guard. Removed the cam, looked at the splines and re assemblied the cam. Ran a heavy load no noise. Used loctite on the bolt. Optest ok. ;, Job Cmpltd
We serviced a
LGQ9858PW1 Whirlpool
Model Dryer
Near MENTOR ON THE, OH 44060
Corina B
Job Details: 05/30/2017
Turned dryer on hot, cycled off at 140* turns back on. Working as designed. Advised cust to replace foil vent with a semi rigid or rigid vent. Optest ok. ; , Job Cmpltd,
We serviced a
WTW8240YW0 Whirlpool
Model Washer
Near Cleveland, OH 44132
Corina B
Job Details: 05/30/2017
Replaced the parts listed. Lid closes properly. Tested lid switch, locks. Optest ok.; Job Cmpltd,
We serviced a
WTW8040DW2 Whirlpool
Model Washer
Near Wickliffe, OH 44092
Corina B
Job Details: 05/30/2017
Replaced main control. Brought core back for return. Ran test 52 Run Load Size Calibration Cycle. Ran a rinse and spin. Optest ok. ; Job Cmpltd,
We serviced a
JMW2430DS00 Jenn-Air
Model Wall Oven
Near Chardon, OH 44024
Corina B
Job Details: 05/30/2017
Replaced the control panel. Heated a cup of water waited 2 minutes, panel went into sleep mode. Optest ok. ; Job Cmpltd,
We serviced a
KDFE204ESS1 Kitchenaid
Model Dishwasher
Near Cleveland, OH 44139
Chris H.
Job Details: 05/30/2017
Customer complaint that unit will not run, ran diagnostics found 7/1 no heat code, started service cycle unit filled but wash motor never started, motor wires have continuity, control is sending 118 volts to motor, unit needs a new sump assembly, part is covered by kitchenaid, ordering part; ordrng 1 WPW10605058 (pump&motor),, schdld next appmnt for 6/1
We serviced a
KUDS30IXSS9 Kitchenaid
Model Dishwasher
Near Westlake, OH 44145
Chris H.
Job Details: 05/30/2017
Customer complaint that unit caught on fire, confirmed, unit needs a new control, ui and wiring harness, ordering parts; ordrng 1 W10871221 (harns-wire) and 1 W11035586 (CONTROL ) and 1 WPW10500175 (panel-cntl), schdld next appmnt for 6/1 THU
We serviced a
WED4815EW1 Whirlpool
Model Dryer
Near Bedford, OH 44146
Chris H.
Job Details: 05/30/2017
Customer complaint that units belt broke, confirmed complaint, found motor, replaced motor, belt and pulley from ts, now noise is present, found motor from ts is faulty which is causing the noise, needs motor and motor bracket, spoke with gs ordering parts; ordrng 1 279827 (motor!dryer) and 1 WP348780 (base), used 1 279827 (MOTOR), 1 341241 (BELT), and 1 WP691366 (PULLEY DRIVE) from stock, schdld next appmnt for 6/1
We serviced a
WRS325FDAM04 Whirlpool
Model Refrigerator
Near Bedford Heights, OH 44146
Chris H.
Job Details: 05/30/2017
Customer complaint that units led lights are not working, switched out a couple lights, op test no good, unit needs the main led light board, spoke with gs ordering part ; ordrng 1 WPW10515058 (light), schdld next appmnt for 5/31 WED !
We serviced a
WRS571CIDM01 Whirlpool
Model Refrigerator
Near Mentor, OH 44060
Chris H.
Job Details: 05/30/2017
Customer complaint that unit is not cooling, lights are on inside no ui display no fans or compressor, found loose connection to main board in back of unit, corrected connection unit started, unit began cooling, op test good; Job Cmpltd
We serviced a
KFFS20EYMS00 Kitchenaid
Model Refrigerator
Near Brook Park, OH 44142
Chris H.
Job Details: 05/30/2017
Installed new icemaker, water valve inlet tube and clamp, op trst good ; Job Cmpltd,
We serviced a
WRX988SIBM03 Whirlpool
Model Refrigerator
Near Westlake, OH 44145
Chris H.
Job Details: 05/30/2017
Customer complaint that unit is leaking water at the dispenser, unit has air in the lines adjusted connection, ran water unit is not leaking, complaint condensation is building up near the ice box, unit is clear of ice at this time, found ice bin door not connected properly causing warm air to enter icebox, removed door corrected, op test good; Job Cmpltd,
We serviced a
KDTE104EBL3 WHIRLPOOL
Model DISHWASHER
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 05/30/2017
Found diverter unplugged. Connected and ran normal wash and drained unit out. Op test ok. ; Job Cmpltd,
We serviced a
ACR4503SFS0 Amana
Model Range
Near Westlake, OH 44145
Chris H.
Job Details: 05/30/2017
Installed new control, op test good, took old core for return ; Job Cmpltd,
We serviced a
WDF750SAYB1 AMANA
Model DISHWASHER
Near Olmsted Township, OH 44138
Chad P.
Job Details: 05/30/2017
Installed diverter and seal. Op test ok. ;
We serviced a
106.73832300 KENMORE
Model REFRIGERATOR
Near Geneva Township, OH 44041
Jeff M
Job Details: 05/30/2017
I found the drain in the back of the freezer frozen steamed out the drain and also added a metal strap hanging off of the heating ele into the drain hole to ensure the drain hole will not freeze again unit op tested good. I also left the fridge sitting exactly how I found it.; Job Cmpltd,
We serviced a
MGR7775WS2 MAYTAG
Model RANGE
Near Painesville Township, OH 44077
Jeff M
Job Details: 05/30/2017
The gas dryer was not light consistently I added a grounding strap readjusted the igniter also install the wiring harness update kit from truck stock unit went five times in a row consistently; used 1 WPW10701462 (HARNS-WIRE) f
We serviced a
TFX24FLB GE
Model REFRIGERATOR
Near Painesville, OH 44077
Jeff M
Job Details: 05/30/2017
Customer has noticed the fridge turning on and off regularly since she made the appointment. I checked the temperatures they were within range unit tested good
We serviced a
MVWB450WQ2 Whirlpool
Model Washer
Near Cleveland, OH 44121
Dan H
Job Details: 05/30/2017
Customer complaint of ul error code and unit is spitting out rust, found grease splatter underneath unit, bearings worn out, unit needs new bearings, motor, rotor, and rps sensor,customer does not want repair; ordrng 1 280146 (rotor) and 1 W10435302 (bearing) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
FFBD2406NB FRIGIDAIRE
Model DISHWASHER
Near Painesville, OH 44077
Jeff M
Job Details: 05/30/2017
There is a small plastic tab that connects between the spring and hinge. I found the small plastic tab laying next to the spring I reattach the small plastic tab to the hinge and spring unit tested good; Job Cmpltd
We serviced a
KMHC319ESS KITCHENAID
Model MICROWAVE
Near Mentor, OH 44060
Jeff M
Job Details: 05/30/2017
I found the door switches bad i replace the door switches unit tested good; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
We serviced a
WED4800XQ3 Whirlpool
Model Dryer
Near Cleveland, OH 44119
Dan H
Job Details: 05/30/2017
Customer complaint that an alarm is going off on dryer, noise customer heard was cycle signal which had never been turned on before, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd,
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near MENTOR ON THE, OH 44060
Jeff M
Job Details: 05/30/2017
I found the water valve in the back of the machine loose and leaking water I tightened the water shut off valve unit tested good explain to the customer if the shut off valve is still leaking she will need to call a plumber and have it replaced; Job Cmpltd
We serviced a
GI15NDXZS1 Whirlpool
Model Icemaker
Near Lakewood, OH 44107
Dan H
Job Details: 05/30/2017
Customer complaint that unit flooded through basement ceiling after repair, found drain hose did not line up with drain properly, corrected drain hose, op test good; Job Cmpltd,
We serviced a
MVWC200XW1 Maytag
Model Washer
Near Lakewood, OH 44107
Dan H
Job Details: 05/30/2017
Customer complaint that unit is making loud noises ran manual test cycle for heavy agitate and high speed spin, started drain pump, opened valves, no unusual noises heard, found suspension rods worn, unit needs new suspension rods, installed new suspension rods from truck stock surplus, op test good ; used 1 W10780048 (SUSP RODS) from stock, Job Cmpltd,
We serviced a
LFFH21F7HWJ Frigidaire
Model Upright chest freezer
Near Cleveland, OH 44104
Dan H
Job Details: 05/30/2017
Customer complaint of frost build up around door, found door gasket not sealing on bottom left side(see pic), use petroleum jelly and heat to pull gasket out to make contact with cabinet, door is sealing now, op test good ; Job Cmpltd,
We serviced a
LGHB2867PF7A FRIGIDAIRE
Model REFRIGERATOR
Near Amherst, OH 44001
Paul H.
Job Details: 05/30/2017
Replaced door gasket, UI, and FC Icemaker, op test ok.; Job Cmpltd
We serviced a
WFG515S0EW0 WHIRLPOOL
Model RANGE
Near Olmsted Falls, OH 44138
Paul H.
Job Details: 05/30/2017
One burner wasn't lighting well, cleaned orifice, lighting fine now, gas smell is due to DSI, is lighting properly, op test ok.; Job Cmpltd,
We serviced a
WRF532SMBW01 WHIRLPOOL
Model REFRIGERATOR
Near Wellington, OH 44090
Alice M.
Job Details: 05/30/2017
Used washers to space tracks out from liner, tested by opening and closing deli drawer multiple times, op test ok.; Job Cmpltd,
We serviced a
WET4027EW0 Whirlpool
Model Stack washer/dryer
Near Cuyahoga Heights, OH 44127
Dan H
Job Details: 05/30/2017
Customer complaint that back legs are not adjusting, rear legs are self leveling legs, ran spin cycle, no abnormal shaking, unit is operating as designed ; Job Cmpltd
We serviced a
WDF520PADM7 WHIRLPOOL
Model DISHWASHER
Near Grafton, OH 44044
Paul H.
Job Details: 05/30/2017
Ran diagnostics, washmotor is not engaging, has power, needs motor and sump; ordrng 1 W11025157 (SUMP AND MOTOR),
We serviced a
NED4655EW1 Amana
Model Dryer
Near Garfield Heights, OH 44105
Dan H
Job Details: 05/30/2017
Customer complaint that unit is not heating, confirmed, unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply, unit is operating as designed ; Job Cmpltd
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near North Ridgeville, OH 44035
Paul H.
Job Details: 05/30/2017
Ran diagnostics, no errors logged, ran auto test, auro test proceeded fine, ran calibration, had customer start a larger load to check water level, is lower that it should be, ordering main control, ; ordrng 1 W10916229 (CNTRL-ELEC)
We serviced a
MEDC215EW1 Maytag
Model Dryer
Near Cleveland Heights, OH 44118
Dan H
Job Details: 05/30/2017
Customer complaint that unit is not heating, started normal dry cycle, unit is heating, found outside vent clogged with lint, removed, good air flow now, unit is operating as designed ; Job Cmpltd,
We serviced a
WED87HEDW1 Whirlpool
Model Dryer
Near Cleveland, OH 44112
Dan H
Job Details: 05/30/2017
ustomer complaint that unit flashes f3e1 error code, started normal dry cycle, unit ran foar a minute then displayed f3e1(exhaust thermistor open) error code, found thermistor molex plug not plugged into control board, plugged thermistor harness into board, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer did not receive part; Job Cmpltd
We serviced a
KUDS35FXBL9 KITCHENAID
Model DISHWASHER
Near North Olmsted, OH 44070
Paul H.
Job Details: 05/30/2017
User interface intermittently not illuminating sani-rinse indicator, ran inquiry, UI is under part warranty,; ordrng 1 WPW10481127 (panel-cntl)
We serviced a
MH7130XEB2 WHIRLPOOL
Model HOOD
Near Lorain, OH 44053
Paul H.
Job Details: 05/30/2017
Unit is not powering up, source is good, bypassed inline fuse with circuit breaker, still not powering up, needs control for further testing, control is not available, part number 8172053;
We serviced a
RBS245PRB WHIRLPOOL
Model WALL OVEN
Near Richmond Heights, OH 44143
Jeff M
Job Details: 05/30/2017
The unit is not heating the control is sending power and the heating elements do have continuity the fuse located in the back of the machine is open needs a new fuse; ordrng 1 WP9759243 (TOD FUSE)
We serviced a
WOS92EC0AS02 WALL OVEN
Model WHIRLPOOL
Near Hambden Township, OH 44024
Jeff M
Job Details: 05/30/2017
I found the thermal fuse open I jump the fuse out unit tested good needs a new thermal fuse; ordrng 1 WPW10545255 (FUSE)
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Concord Township, OH 44077
Jeff M
Job Details: 05/30/2017
Auger motor is receiving 120 V AC but is not rotating also there is frost located in the freezer and ice accumulation on the back of the icemaker adapter I found a service pointer W10842568 correcting this issue. The unit needs a new Auger motor and the icemaker adapter kit; ordrng 1 W10822606 (AUGER MOTOR) and 1 W10864518 (ADAPTER),
We serviced a
KRFF300ESS01 KITCHENAID
Model REFRIGERATOR
Near Brooklyn, OH 44144
Alice M.
Job Details: 05/30/2017
Installed door. Op test okay. Unable to locate drawer. Need to reorder
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS10
Near North Ridgeville, OH 44039
Brian B
Job Details: 05/30/2017
Checked temps when first arrived. 36 ff, 6 frz... temps are good now but i/m still does not work. Checked temp in ice compartment. 25 deg.. ice fan not running.. entered diag and turned on ice fan. Fan is working. But does not run in normal operation.. Called whirl TL, JK to verify offset calibration. He said with this board going more positive on the offset will make colder. He said problem with i/m could be either i/m or high vol board. Replaced i/m from t/s.. ice fan started running and unit filled with water. Machine seems to be running properly now. Optest ok.; used 1 W10882923 (ICE MAKER ASSY) from stock, Job Cmpltd,
We serviced a
MDB8959SFZ4 MAYTAG
Model DISHWASHER
Near Brooklyn, OH 44144
Chad P.
Job Details: 05/30/2017
Found both tub plugs missing. Leveled unit. Advised cust to install when thay are received. If unit continues to leak pleAse contact wpl back for service. Also, insulation missing from behind kick plate. Cust can install all. No need to return ; ordrng 1 W10526105 (shield, INSULATION) and 2 W10795980 (PLUG)s
Near Kent, OH 44240
Tim G.
Job Details: 05/30/2017
Maytag SxS refrigerator MSD2732GRW, Customers complaint is that the unit is not cooling in both sections. Checked unit and found the lights to work but no fans or compressor rrunning. Pulled control panel cover and found the units defrost timer in the def
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Jefferson, OH 44047
Arthur V
Job Details: 05/30/2017
Cust states unit gets to 45 min left and just continues to wash and recycle the water Called techline talked to Austin----sr#7719153875------talked to senior tech Bruce ---- Bruce said with error codes cust is getting and issue customer is experiencing issue is either improper loading or over sudsing cust did not have clean towels for me to test if she is too much soap--- cust states she is loading per our directions and not using too much soap and unit still does not work--customer appears to be loading correctly and not using too much soap---customer very unhappy with unit and wants unit exchanged or replaced---advised customer to call customer care at 1-800-253-1301. I also advised that maybe we should send a differant provider to get a second opinion---; Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFCA
Near Roaming Shores, OH 44084
Arthur V
Job Details: 05/30/2017
Found ice maker over filling causing issue where cubes are trying to break apart when cycling and they cause noise and ice chards ---- reduced fill (with adjustement screw) customer to monitor. ; Job Cmpltd,
We serviced a
MAYTAG RANGE
Model MET8720DS03
Near Orwell, OH 44076
Arthur V
Job Details: 05/30/2017
Customer stated she heard a "pop" and then smelled a electrical smell. She was using right front power burner. Checked burners no issues found --- checked pigtail installation all secure and no signs of arcing or excessive heat. Removed back and checked control area including control and all the burner switches. All visual checks good Used power burner to heat a lg pot of water to boiling. No issues. Could not duplicate issue. Op test good. ; Job Cmpltd,
Near Aurora, OH 44202
Tim G.
Job Details: 05/30/2017
Whirlpool top load washer LSR7233BW2, Customers complaint is that the unit was filling at a slow drip when not in use. Checked unit and found unit not filling while not in use. Customer stated that the unit seems to be ok and that it had stopped on its ow
We serviced a
MAYTAG DRYER
Model MEDX500XW0
Near Williamsfield, OH 44093
Arthur V
Job Details: 05/30/2017
Replaced parts listed. Op test good. Let run with load. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM01
Near Middlefield, OH 44062
Robert A.
Job Details: 05/30/2017
Turned on unit, comp and fans running, good heat on highside, temps dropping, cust to watch, op test ok; Job Cmpltd,
Near Shalersville Township, OH 44266
Tim G.
Job Details: 05/30/2017
Maytag top load washer MVWC565FW0, Installed new drain pump. Cleared the errors, ran a recal cycle and tested, op test good.
Near Garrettsville, OH 44231
Robert A.
Job Details: 05/26/2017
WHIRLPOOL WASHER Ran diognastics sensor fault tested in manuel mode, can hear a slapping noise in spin, checked under tub, nothing, needs transCust to replace; ordrng 1 W10324649 (gearcase258.86) and 1 W10721967 (cam36.70) and 1 WPW10006355 (SHIFTER57.13), used 1 SHIPPIN