Service History 96

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Chardon, OH 44024

Brian M

Job Details: 09/22/2023

Installed icemaker Test harvest started unit rotated and filled Advised to give 3 days to fill ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock

We serviced a

WHIRLPOOL WASHER

Model Mvw6230hw0

Near Mayfield Heights, OH 44143

Brian M

Job Details: 09/22/2023

"Cc of noise Found noise coming from motor making growling noise clicking noise. Recommend motor belt and cam replacement Motor is under 10 year warranty ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11026785 (motor-drve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Parma, OH 44130

Marie V

Job Details: 09/22/2023

Replaced all parts. Op test ok

We serviced a

AMANA DRYER

Model NED4655EW1

Near Cleveland, OH 44105

Corina B

Job Details: 09/22/2023

CC that the unit does not turn on. Found the dial in the off position. Turned the dial to 60 minutes started. Unit is heating. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354EBS3

Near Mentor, OH 44060

Jason N

Job Details: 09/22/2023

"Installed pump/motor assembly. Ran wash test cycle. Checked for leaks, no leaks. Op test good."

We serviced a

GE RANGE

Model JGBP34WEL1WW

Near Shaker Heights, OH 44120

Joe O

Job Details: 09/22/2023

Cc: broil not workingTested. Found no ignition. Went to pull unit out. Unit started heating. Advised customer to monitor. Op test ok

We serviced a

GE DISHWASHER

Model GDF510PSD1SS

Near Richmond Heights, OH 44143

Joe O

Job Details: 09/22/2023

Cc: not drainingFound punch left in disposal. Knocked out. Unit is draining. Op test ok

We serviced a

FRIGIDAIRE WALL OVEN

Model FGB24L2ABA

Near South Euclid, OH 44121

Brian M

Job Details: 09/22/2023

Cc unit not heating Found igniter open Replaced using truck stock Pre heat oven OP Test Ok ; used 1 12400035 (IGNITER) from stock

We serviced a

WHIRLPOOL WASHER

Model Wtw5100hw2

Near Columbia Station, OH 44028

Angel

Job Details: 09/22/2023

"Cc that unit will not let them start the cycle just pops up with a F7E1 error and to contact whirlpool for service. Ran diagnostics and confirmed error code F7E1 tachometer missing, so I tried replacing shifter but same issue, looks like customer either needs a new updated control board or try to hook up u it to wifi to see if they can do an update they will also need gear case replaced leaking oil as well.; ordrng 1 W11557935 (Control board) and 1 W11449840 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

GE REFRIGERATOR

Model CVE28DP2NBS1

Near North Royalton, OH 44133

Bill

Job Details: 09/22/2023

"Cc not cooling, confirmed cc. Changed ice maker, pulled evap panel off to change fans. Found both fans operating as intended. But zero frost pattern on evaporator, only about 6 in of frost down the pipe. The rest was wet, ordered compressor, evaporator, and filter dryer. Unit needs a sealed system job. Follow scheduled for 9/28; ordrng 1 WR87X32290 (Compressor) and 1 WR87X30875 (Filter dryer) and 1 WR87X32081 (Evaporator coil)"

We serviced a

GE WASHER

Model GTW540ASP2WS

Near Willoughby, OH 44094

Joe O

Job Details: 09/22/2023

"Cc: door lockedFound lid locked. Found control beeping. Unit will not unlock lid. Manually unlocked. Found control has stuck key. Needs control and latchCustomer does not want to repair at this time ; ordrng 1 WH22X35597 (Control) and 1 WH08X32657 (Latch), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Elyria, OH 44035

Angel

Job Details: 09/22/2023

Cc that unit was leaking as soon as you turn it on. Looked underneath before starting unit and found drain hose connected to the pump motor i stead of the drain port installed drain hose correctly tested unit opt test good.

We serviced a

MAYTAG WASHER

Model MVW6230RHW3

Near Brooklyn Heights, OH 44131

Corina B

Job Details: 09/22/2023

CC that the unit does not agitate and makes a sound when first starting. Ran diag f0e3 Overload F7e6 Motor Circuit. Ran a manual spin and agitate. Started a cycle with towels. Advised Cust half a basket is a full load. No noise when it starts agitating. Opt test ok

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Parma, OH 44129

Corina B

Job Details: 09/22/2023

CC that the unit will start and finish without doing anything. Confirmed. Replaced the shifter and capacitor. Ran a calibration. Started a cycle. Opt test ok; used 1 W11481722 (actuator) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Parma, OH 44129

Corina B

Job Details: 09/22/2023

CC that there is a poof when it lights and its every 5 minutes. Heated the oven to 350*. The igniter sparks once and lights. Advised Cust this noise is normal. Adjusted the burners to a simmer. Opt test ok

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Avon, OH 44011

Angel

Job Details: 09/22/2023

"Cc that unit kept giving a F9E1 error would not want to finish cycle. Ran diagnostics and confirmed unit had a F9E1 tested drain pump in diagnostics and it seemed weak, got to back of unit to get to drain pump and removed it and everything looked good nothing clogging it up so I replaced it with a new pump tested pump again and it pump out the water with good pressure started a normal cycle to make sure it would start the cycle as should opt test good."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Strongsville, OH 44136

Marie V

Job Details: 09/22/2023

"Cc that the lid glass came off. Confirmed. Replaced lid. Ran diag, no error codes, ran auto test. All working properly. Op test ok"

We serviced a

GE STACK W/D

Model GUD27GSSM2WW

Near Strongsville, OH 44136

Marie V

Job Details: 09/22/2023

"Cc that dryer wont start. Confirmed, found unit needs new thermostats ; ordrng 1 WE4M529 (Thermostat) and 1 WE04X29059 (Thermostat inlet) and 1 WE4M137 (Thermostat), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Mentor, OH 44060

Dan H

Job Details: 09/22/2023

"Installed new gearcase, stator, rotor, clutch, slider, and wash plate, op test good"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Olmsted Falls, OH 44138

Manny

Job Details: 09/22/2023

"Replaced basket, agitator, cup, and tub ring, advise customer to run a couple loads to see if the issue persists, if so to let us know, opt test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mentor, OH 44060

Jason N

Job Details: 09/22/2023

"Cc door not closing properly Found interference on right side of door with cabinet. Adjusted right side leveler foot to correct door center. Door closing up properly, no interference on either side. Op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lakewood, OH 44107

Manny

Job Details: 09/22/2023

"Cc unit not working, verified and ran diagnostics and code F8e1 for long drain, ran test cycle and good, customer stated that he had the same issue with the one that replaced this on, drain hose was elevated but not enough causing the unit to drain all the water before getting to wash, elevated hose and per customer request ran quick cycle until unit switched to wash, opt test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KBL0

Near Willoughby Hills, OH 44094

Jason N

Job Details: 09/22/2023

Installed drain hose. Ran wash test then canceled to drain. No leaks. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Bedford Heights, OH 44146

Brian M

Job Details: 09/22/2023

Installed and foam gasket Turned all mullions on to 100% Advised to watch

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near North Royalton, OH 44133

Bill

Job Details: 09/22/2023

"Cc no cool, confirmed cc. Freezer was 70 deg and unit has been plugged in for 24 to 36 hours. Felt compressor, cold place test start device on compressor. Compressor never started, after 5 min removed start device. Ordered new compressor and filter. Office to follow up as compressor was out of stock..; ordrng 1 W11580057 (Compressor) and 1 W10843121 (Filter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Lakewood, OH 44107

Manny

Job Details: 09/22/2023

"Cc unit leaking from filter head, verified and weeping valve and filter head pin hole. Not proceeding with repair ; ordrng 1 WPW10420083 (valve) and 1 W11346623 (Filter head), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS1

Near Mentor, OH 44060

Dan H

Job Details: 09/22/2023

"Customer complaint of f9e1 error code, unit is full of water and not draining, drain pump is working, unit is draining slowly, flushed out drain hose, op test good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Painesville, OH 44077

Dan H

Job Details: 09/22/2023

"Customer complaint of frost build up in freezer section, confirmed, found a screw lodged between gasket and cabinet, removed, op test good"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Rock Creek, OH 44084

Dan H

Job Details: 09/22/2023

"Customer complaint that unit is not spinning properly, confirmed, found hub worn out, unable to remove wash plate , unit needs new hub and wash plate; ordrng 1 W10528947 (Hub) and 1 W10902814 (Wash plate), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Cleveland, OH 44111

Corina B

Job Details: 09/22/2023

"Replaced the Gearcase, shifter, cam, belt, Washplate and hub. Ran a calibration. Started a rinse and spin. Opt test ok."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Jefferson, OH 44047

Dan H

Job Details: 09/22/2023

"Customer complaint that unit will not stop filling, confirmed, installed new valve, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Rocky River, OH 44116

Manny

Job Details: 09/22/2023

"Had to cut wash plate, replaced parts order, ran test cycle and calibration, both passed, ran drain and spin with customer present unit working properly, advise customer to run clean cycle since there was calcium buildup under the basket. Opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF19XXYK00

Near Broadview Heights, OH 44147

Bill

Job Details: 09/22/2023

"Cc ice build up in freezer, confirmed cc. Found small gap in gasket. Steamed gasket, advised customer to monitor."

We serviced a

KITCHENAID RANGE

Model KDRP467KSS07

Near Avon Lake, OH 44012

Angel

Job Details: 09/22/2023

Cc that unit is not cooking correctly sometimes it will cook fine and sometimes it wont. Tested unit to 350* and average temperature was at 342* than I let it preheat to 400* and average temperature was at 390* which is still within range explained to customer if issue continues will need the appliance control board and its discontinued so wouldnt be able to repair unit.; ordrng 1 8302210 (Control board (discontinued))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Brook Park, OH 44142

Marie V

Job Details: 09/22/2023

"Cc that unit has frost on freezer and it was not cooling on fresh food section. Confirmed, found frost on duct, sealed gap on both fresh food and freezer liner, advise cust to monitor. Op test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Broadview Heights, OH 44147

Bill

Job Details: 09/22/2023

"Changed ice maker, informed customer they should start hearing ice fall with the hour, and a full tray in 24 to 48 hours."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Avon Lake, OH 44012

Angel

Job Details: 09/22/2023

"Cc that unit is making a clicking noise coming from the freezer. Got unit to run because it wasnt running when I arrived and it started rattling, so I took off evaporator cover and found when fan would run it would vibrate with the capillary line pushed line back reinstalled everything back up opt test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Amherst, OH 44001

Angel

Job Details: 09/22/2023

"Cc that unit is still having low ice production. Took temps and it was at 20* unit was not running it was in a defrost, everything including the ice cream was nice and frozen Verified ice bin and since yesterday at 8pm the unit only made about 12 ice cubes, did notice the freezer is 100% packed with food, emptied out freezer and took evaporator cover off to check frost pattern and unit has a good frost pattern took picture of evaporator frost pattern. Called tech line spoke with Chris explained issue and he stated to lower the temp on control board to see if it would work better. I lowered the temperature like tech line asked me too and I also replaced the evaporator thermistor asked customer to monitor and if anything .; used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cleveland, OH 44102

Corina B

Job Details: 09/22/2023

Replaced the timer. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Lyndhurst, OH 44124

Corina B

Job Details: 09/22/2023

Installed the washers. Opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW01

Near Bay Village, OH 44140

Manny

Job Details: 09/22/2023

"Cc unit not dispensing water or making ice, verify and no water and the bit of ice looks hollow, ran harvest and fill test but no water valve just hums, customer states he just replaced the filter, removed the filter and water dispensers and icemaker filled, filter is clogged up, customer states thats the second filter he replaced, I advise him to try exchanging the filter and hopefully its not clogged up. Opt test ok;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near East Cleveland, OH 44112

Manny

Job Details: 09/22/2023

"Steamed evap and Replaced harness and thermistor, ran force defrost and good heat , unit is defrosting properly, advise customer to allow 24 hours for temps to equalize. Opt test ok"

We serviced a

GE REFRIGERATOR

Model PFE28RSHGSS

Near Madison, OH 44057

Dan H

Job Details: 09/22/2023

"Customer complaint of loud noise, confirmed, fresh food section evaporator fan is making noise, unit needs new evaporator fan, customer already has the part, ins new fresh food section evaporator fan, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Berea, OH 44017

Marie V

Job Details: 09/22/2023

"Replaced all parts, followed procedure for r600a, had to use 2 of Tjaf1200, full frost pattern on evaporator, advise cust to allow hours before restocking. Op test ok; used 2 Tjaf1200 () from stock"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Maple Heights, OH 44137

Bill

Job Details: 09/22/2023

"Cc load vibration noise, confirmed cc via video. Could not duplicate fully, condenser fan sounded a bit louder then it should. Ordered new motor follow up scheduled for 9/27. Unit making plenty of ice.; ordrng 1 W11578915 (Fan motor condenser)"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Warrensville Heights, OH 44122

Bill

Job Details: 09/22/2023

"Changed pumps, tested pump kicked on for half a sec then would not come back on.; ordrng 1 W10625696 (Control)"

We serviced a

KENMORE WASHER

Model 110.21302013

Near Euclid, OH 44119

Jason N

Job Details: 09/22/2023

"Cc unit not draining/ spinning outFound tub with standing water inside. Ran spin and drain cycle. Drain pump sounds rough and not pushing water. Unit will need drain pump replaced. Replaced drain pump using misc truck stock part. Ran test cycle, all functions passed, unit spun and drained properly. Op test good. ; used 1 WPW10276397 (Drain pump) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near East Cleveland, OH 44112

Jason N

Job Details: 09/22/2023

"Cc unit not starting a cycle Found bezel was pulled off latch and laying on floor. Replaced bezel. Plugged in unit, found unit flashing f9e1 for long drain fault. Found drain hose is now laying on the floor draining into floor drain. Reattached drain hose at the original elevated level. Customer questioned me as to if the drain was supposed to be up or down. Advised her it needs to be elevated. All functions passed. Op test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBBL03

Near Cleveland Heights, OH 44118

Jason N

Job Details: 09/22/2023

Installed auger motor shaft. Tested ice dispense. Op test good.

We serviced a

KENMORE REFRIGERATOR

Model 10653606202

Near Cleveland, OH 44143

Jason N

Job Details: 09/22/2023

"Installed filter housing. Turned back on, checks for leaks, none found. Ran water dispense. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS03

Near Eastlake, OH 44095

Joe O

Job Details: 09/22/2023

"Cc: not coolingFound compressor not starting, compressor buzzing. Needs compressor; ordrng 1 W11574734 (Compressor kit)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Willoughby, OH 44094

Joe O

Job Details: 09/22/2023

Cc: fishy odorAdvised customer there is nothing in the machine that would Found error code f7e1(single speed wash motor failure). Ran diagnostics test cycle. Found clean water sent after diagnostics cycle. Unable to determine where odor is coming from. Needs sump assemblyCustomer to removed trim so unit can be removed before repair. ; ordrng 1 W11416362 (Sump assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mayfield, OH 44143

Jason N

Job Details: 09/22/2023

"Cc unit making a squealing noise during spinRan test cycle, no abnormal noise heard. Checked under unit. Found powdered plastic from splutch on pulley, pulley teeth are starting to round off. Replaced pulley and belt using customer supplied pre Id parts. Reran test cycle, all functions passed, no abnormal noise heard."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Austinburg, OH 44010

Jason N

Job Details: 09/22/2023

Installed evaporator fan motor. Powered unit on. All functions passed. Op test good.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Solon, OH 44139

Brian M

Job Details: 09/22/2023

Cc of noise that isnt consistent sometimes happens then sometimes doesnt Customer played video of sound but no conclusion can be made Ran test cycle and inspected underneath. Replaced cam and belt. But parts looked normal when taking off.Could not duplicate issue Advised to watch

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/22/2023

Cc of slow ice production and frost ff door gasket Found freezer door seal to be leaking air due to ice pack in pizza slot.. removed and cleared ice Advised to watch

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Aurora, OH 44202

Brian M

Job Details: 09/22/2023

Cc unit wasnt making ice had different company out yesterday Now there is a bin full of ice Ran icemaker test no errors Unit cycled while testing Advised to watch

We serviced a

GE REFRIGERATOR

Model PYE22KSKKSS

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/22/2023

Cc of leak in bottom of freezer Found drain tube clogged used steam and pressure to clean out drain tube Poured water in tube to verify clearance OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Orwell, OH 44076

Brian M

Job Details: 09/22/2023

"Cc of noise but could not verify noise because motor will not run Testing and found that capacitor was not being energized, replaced using truck stock, re ran test can not get full consistent power to motor Recommend motor and control, at the same time to replace belt and cam ; ordrng 1 W11608056 (Ctrl) and 1 W11497303 (Motor) and 1 W10721967 (drive pulley) and 1 W11611297 (Belt) and 1 W11665968 (Harness), used 1 W11428524 (CAPACTIOR) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Cleveland, OH 44115

Manny

Job Details: 09/22/2023

"Cc that times is not stopping, verified and timer didnt move, tested contact on timer per wiring diagram and T to X shown open, customer stated that the pts is loose too, ordering timer and pts switch ; ordrng 1 W10857612 (timer) and 1 WPW10420741 (switch-pts)"

We serviced a

WHIRLPOOL WALL OVEN

Model RBD245PDT14

Near Rock Creek, OH 44084

Joe O

Job Details: 09/21/2023

"Cc: unit shut offCustomer stated unit ui shut down. The interior lights was on, but couldnt do anything and ui was out. Stated unit came back on and showed an f6e2 error. Ran test bake. Unit functioning at this time. Was going to Build estimate for control and ui(both parts show discontinued). ; ordrng 1 8302152 (microcomputer(discontinued)) and 1 8300428 (switch,membrane assy(discontinued)), used 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Cleveland, OH 44109

Bill

Job Details: 09/21/2023

"Cc ice maker works when it wants to, confirmed cc. Took temp in ice maker compartment, 04 deg. Ran diagnostics found ice maker thermistor open. Ordered new ice maker follow up scheduled for 9/29.; ordrng 1 W10873791 (Ice maker)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Lorain, OH 44052

Angel

Job Details: 09/21/2023

Cc that the seal in freezer was coming off. As of now it was pushed back in but I removed it and added adhesive to keep it from coming off recommended to leave doors closed for now for proper cure time opt test good.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Burton, OH 44021

Jason N

Job Details: 09/21/2023

"Cc unit not spinning clothes out. Ran spin test, found agitator spinning with basket. Drive hub is worn and will need replaced. Used truck stock on previous day on another repair, will need to order part. Customer is going to install part himself to expedite repair as he is leaving next week. Advised customer if he has any issues, to give us a call. No return visit. ; ordrng 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newbury Township, OH 44065

Jason N

Job Details: 09/21/2023

"Cc unit water dispense pressure very lowCustomer does not have receipt at the moment, and entitlement is not showing anything for this m/s, but the serial number shows unit was manufactured this year. Verified water dispense pressure is low, and unit is making hollow cubes. Checked pressure from water supply. Found very low pressure from tap valve in basement. Advised customer to have a plumber replace supply valve."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Columbia Station, OH 44028

David R

Job Details: 09/21/2023

"Cc leaking in fridge. Replaced dual valve. Old valve had hairline crack. Good. No leaks. Customer has fridge moved out, will move it back themselves after cleaning. Good. Op Test Ok."

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ02

Near Cleveland, OH 44111

David R

Job Details: 09/21/2023

"Cc ice sometimes not getting into ice bin, will end up behind shelving or in shelving. Checked FZ door alignment, good. Checked shelves in FZ, good, all setting in place properly. Checked ice maker and ice maker arm placement, all checks good. All functions working as it should. Customer not happy with the overall design of some things on unit, but working properly like it should. Called techline to document. If customer has any further questions, to call customer service."

We serviced a

KENMORE DRYER

Model 110.76712692

Near Rocky River, OH 44116

Bill

Job Details: 09/21/2023

"Cc stops heating after awhile. Changed coils, opt test good.; used 1 279834 (Coil) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Sheffield Lake, OH 44054

Angel

Job Details: 09/21/2023

"Cc that unit had a bad smell but it must of been a mice but its not smelling anymore and unit was leaning. Confirmed unit leans a bit, but I explained to customer last time I was out that unit leans because the floor is not leveled has a big dip towards the back so she had a slider and I put it underneath the back to lift it but its pretty leveled cant do any better than that and she needed help with how to work with display and settings helped her out with everything opt test good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Avon Lake, OH 44012

Angel

Job Details: 09/21/2023

Cc that unit is leaking from the sides. Before proceeding I asked customer if he had warranty and hes been in the house less than a year new home the home contractor sent customer an invoice of the purchase date took pic. I had a tub seal in my truck from surplus replaced tub seal opt test good.; used 1 W11483553 (Tub seal) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Chardon, OH 44024

Joe O

Job Details: 09/21/2023

"Cc: not draining, error code f9e1Found error code f9 e1(long drain). Unit not draining. Drain pump is receiving proper power. Needs drain pumpEntitlement shows drain pump covered under 10 year part only warranty; ordrng 1 W11497943 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY09

Near Highland Heights, OH 44143

Brian M

Job Details: 09/21/2023

Funds recorded

We serviced a

KENMORE REFRIGERATOR

Model 106.51129210

Near Cleveland, OH 44113

Manny

Job Details: 09/21/2023

"Cc that ice maker not working, verified and unit have a block of ice that goes from the icemaker to the bin, broke ice and removed bin, ran harvest and icemaker leaking, unit needs icemaker. Customer will think about it and let us know if proceeding with the repair ; ordrng 1 W10300022 (icemaker), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Elyria, OH 44035

Marie V

Job Details: 09/21/2023

Replaced seal. Tested unit. Op test ok

We serviced a

GE WASHER

Model GTW465ASN1WW

Near Ashtabula, OH 44004

Dan H

Job Details: 09/21/2023

"Customer complaint that unit is not spinning or agitating, found belt snapped and wrapped up into motor, speed sensor is snapped off of motor, unit needs new speed sensor and belt; ordrng 1 WH01X27538 (Belt) and 1 WH03X32158 (Speed sensor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Ashtabula, OH 44004

Dan H

Job Details: 09/21/2023

"Customer complaint that unit is not spinning properly, ran diagnostics found f0e5(overloaded) and f8e1(long/no fill) error codes, valves open, good flow through, found hub worn out and shifter making grinding noise, installed new hub and shifter, installed new hub and shifter, op test no good , gearcase is broken internally, unit needs new gearcase; ordrng 1 W11454372 (Gearcase), used 1 W10528947 (HUB), and 1 W11481722 (actuator) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Shaker Heights, OH 44122

Brian M

Job Details: 09/21/2023

Cc ice not dispensing Found bin pulled forward and not engaging the motor Pushed bin backwards and dispensed Showed customer function and if they move bin again to make sure its back all the way

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Highland Heights, OH 44143

Jason N

Job Details: 09/21/2023

"Cc unit intermittently powers onChecked power at j-box connections. Found both H and N connections loose, wire nuts are too small and wires are tapped to prevent wires from falling out. Cut back wires and installed proper size wire nuts. Ran test cycle, canceled and restarted several times. Unit powers on and starts cycle each time."

We serviced a

GE WASHER

Model GTW460ASJ0WW

Near Chardon, OH 44024

Joe O

Job Details: 09/21/2023

"Cc: not drainingFound error code 7(pressure issue). Ran manual drain. Unit draining. Ran pressure test, pressure sensor working. Ran agitate and spin test. Found grinding noise when shifting to spin. Checked under unit. Found shifter stuck, not shifting. Found unit potentially leaked from tub seal or gear case. Needs control, gear case and shifterCustomer does not want to repair at this time; ordrng 1 WH03X30517 (Shifter) and 1 WH03X33733 (Gear case) and 1 WH22X35597 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KENMORE REFRIGERATOR

Model 10655622500

Near Geneva, OH 44041

Dan H

Job Details: 09/21/2023

"Customer complaint that when ice maker is filling water sprays everywhere, found fill cup frozen with ice, valve is seeping, unit needs new valve, customer does not want repair at this time ; ordrng 1 W10408179 (Valve), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Mentor, OH 44060

Dan H

Job Details: 09/21/2023

"Customer complaint that unit keep losing power and flashing po, unit needs new power supply board, customer does not want repair at this time; ordrng 1 W10830278 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHAXSB04

Near Cleveland, OH 44128

Brian M

Job Details: 09/21/2023

"Cc no cool Found evap no frost Found compressor trying to start but shuts down Used compressor tester compressor not starting Will need compressor and sealed system repair ; ordrng 1 W10139462 (compressor) and 1 WPW10143759 (dryer), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Highland Heights, OH 44143

Jason N

Job Details: 09/21/2023

"Cc unit not making iceRan ice maker diagnostics. Found code e5 for timed ice making(bad ice maker thermistor). Ran tests 36, 37 and 58 per troubleshooting guide. All passed. Ice maker will need replaced. Part not showing in stock from Marcone. Office to contact customer with next service date. ; ordrng 1 W11658802 (Icemaker)"

We serviced a

AMANA REFRIGERATOR

Model ARB9058CB

Near Moreland Hills, OH 44022

Corina B

Job Details: 09/21/2023

"Recovered refrigerant, replaced compressor and drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

MAYTAG WASHER

Model Mvwc415ew2

Near Lakewood, OH 44107

David R

Job Details: 09/21/2023

"Cc unit making noise while spin/agitate, customer tried replacing belt and found broken pulley came off motor. Motor 10 year parts. Found work pulley. Replaced motor surplus and pulley t/s along with customers belt she purchased. Ran diagnostics, ran calibration mode. Ran a drain and spin. Good. No noise. Op Test Ok.; used 1 W10721967 (PULLEY), and 1 W10832824 ( Motor) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/21/2023

Cc unit not going into spin Found lid in locked position with lid up Plugged in unit and reset lid lock Ran lid lock test (PASSED)Ran manual test to check actuator (PASSED)Ran speed sensor test (PASSED)Ran calibration Advised to watch Customer has corrosion on hot water line Advised on new hoses

We serviced a

MAYTAG WASHER

Model mvw7232hw0

Near Shaker Heights, OH 44120

Corina B

Job Details: 09/21/2023

"CC that the unit is not turning on. Confirmed. Checked the outlet, 120 volts. Checked the control, no lights blinking. Checked the power 120 at control. Unplugged the connection to the control. Light did not turn in, will need a new control and drain pump. Cust does not to repair. ; ordrng 1 W11419171 (Control) and 1 W11396717 (Drain pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

KITCHENAID COOKTOP GAS

Model KGCS105GSS

Near East Cleveland, OH 44112

Joe O

Job Details: 09/21/2023

Cc: r r burner not ignitingFound burner cap needed cleaned. Op test ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Lakewood, OH 44107

David R

Job Details: 09/21/2023

Replaced gasket and stop. Tested. Good. Op Test Ok

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Parma Heights, OH 44130

Bill

Job Details: 09/21/2023

"Cc oven not working, confirmed cc. Changed control board, tested opt test good."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cleveland, OH 44103

Joe O

Job Details: 09/21/2023

"Cc: intermittently not workingFound error codes f7e5(shifter fault). Found cam grinding. Unit not shifting. Found harness corroded, found water in pulley cover, and in actuator housing. Unit will need complete rebuild due to flooding unit. Advised customer water damage is not covered by warranty. Built estimate for motor, harness, capacitor, and actuator.Advised customer could need controlCustomer does not want to repair at this time ; ordrng 1 W11652038 (Harness) and 1 W10890624 (motor-drve) and 1 W11481722 (Actuator) and 1 W11428524 (Capacitor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB850YW1

Near Cleveland, OH 44102

Jason N

Job Details: 09/21/2023

"Installed bearing kit. Ran test cycle and manual spin tests. All functions passed, no abnormal noise or vibration. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Avon Lake, OH 44012

Marie V

Job Details: 09/21/2023

"When arrived only one part came in, reordering fan harness.; ordrng 1 W11033168 (Evaporator fanharness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Lakewood, OH 44107

Marie V

Job Details: 09/21/2023

"Followed r600 procedure, full frost pattern. Advice to allow 24 hours before restocking. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5DHEXWBO3

Near Parma, OH 44130

Bill

Job Details: 09/21/2023

"Cc unit has power but does not run. Confirmed cc, could hear the condenser fan running, and compressor trying to start. Took temp of compressor 160 deg. Ordered new compressor, filter valve. Shelf and drawer. Follow up scheduled for 9/27.; ordrng 1 WP2188656 (Drawer) and 1 W10508993 (Shelf) and 1 W10233961 (Compressor) and 1 WPW10143759 (Filter dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Garfield Heights, OH 44125

Corina B

Job Details: 09/21/2023

Replaced the harness. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Maple Heights, OH 44137

Corina B

Job Details: 09/21/2023

"CC that the ff section is not cooling. Confirmed. Found frost and ice build up on the cover. Gaskets are good. Frame and liner are good. Steamed the ice. Ran diag heater turned on. Found frost and ice on the top of the evaporator. Messaged BJ p, had me Unplugged the fan, good frost pattern on the evap. Took temp of the evaporator 0. Replaced the thermistor and fan. Opt test ok.; used 1 WPW10384183 (THERMISTOR), and 1 WP2315539 (MOTOR-EVAP) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Independence, OH 44131

Bill

Job Details: 09/21/2023

"Cc code flashing, confirmed f8e4 float switch. Removed kick plate, found tray full of water. Cleared tray and found leak in drain hose. Drain hose and labor are covered under our 90 day and 1 year coverage. Ordered new drain line. Follow up scheduled for 9/26; ordrng 1 W11551233 (Drain hose)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Cleveland, OH 44108

Joe O

Job Details: 09/21/2023

Installed control and ui. Ran auto test and calibration. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near North Randall, OH 44128

Corina B

Job Details: 09/21/2023

CC that the spin fell off from the bellow. Reattached the spring. Started a quick cycle with clothes. Opt test ok.

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