Service History 971 - Fred's Appliance

We serviced a

NTW4516FW1 amana

Model washer

Near Garfield Heights, OH 44105

Corina B

Job Details: 08/22/2018

CC that the unit stays on lock. Ran diag F5E3 – LID UNLOCK FAULT, F5E2 – LID LOCK FAULT, checked the latch, good will need a main control. Called Sm to order part. ; ordrng 1 W10838613 (lid lock assembly) and 1 W11124710 (CONTROL )

We serviced a

MGR8700DS2 whirlpool

Model range

Near Cleveland, OH 44105

Corina B

Job Details: 08/22/2018

CC That lightning stuck the house and the oven does not work. Fault code F3e0 Oven sensor opened Oven sensor shorted. Checked the sensor, open. Will need a main control, dsi board and oven sensor

We serviced a

NGD4655EW2 amana

Model dryer

Near Shaker Heights, OH 44120

Corina B

Job Details: 08/22/2018

CC that there is a squeaky noise. Started dryer ran for 15 min. With 2 blankets. Found the blower wheel is chewed up. Will need a new blower wheel. Called Sm to order part; ordrng 1 WP694089 (wheel)

We serviced a

GLHS68EEW0 frigidaire

Model refrigerator

Near Cleveland, OH 44111

Brian B

Job Details: 08/22/2018

Found machine not defrosting. Called Frig TL as tech sheet is not correct to place into manual defrost. put into defrost, heater only at 110watts. He said to check red and black wires on control, black wire must be closest to 12 pin connector. Checked wiring, red and black were reversed. Corrected wiring. Placed into manual defrost, heater now on at 550 watts. Reassembled, op Test Ok.; Job Cmpltd

We serviced a

MVWB835DW2 maytag

Model washer

Near Rocky River, OH 44116

Brian B

Job Details: 08/22/2018

No response from control panel. Per tech sheet, 120v on control, green led flashing indicating +5v on control. Checked for 5v dc on j18 to UI.. 5v present. Will need new control panel. Office to order part. ; ordrng 1 W11112656 (CONSOLE)

We serviced a

JS48CXDBDB00 JENN-AIR

Model REFRIGERATOR

Near Lyndhurst, OH 44124

Dan H

Job Details: 08/22/2018

Installed new door gasket, op test good ; Job Cmpltd,

We serviced a

WTW5600XW3 Whirlpool

Model Washer

Near Lakewood, OH 44107

Paul P.

Job Details: 08/22/2018

Realigned lid bezel and lock assembly. Ran washer through manual lid lock test, also fill, drain and spin tests. Washer passes all tests

We serviced a

MFF2558VEQ MAYTAG

Model FREEZER

Near Strongsville, OH 44136

Macaulay G.

Job Details: 08/22/2018

Found locked rotor on compressor

We serviced a

WFE520C0AS0 WHIRLPOOL

Model RANGE

Near Strongsville, OH 44149

Macaulay G.

Job Details: 08/22/2018

When in the bake cycle, relay for bake does not open when unit is turned off. Office to order control.; ordrng 1 WPW10734599 (cntrl-elec)

We serviced a

JGB630DEF2BB GE

Model RANGE

Near Wickliffe, OH 44092

Dan H

Job Details: 08/22/2018

Customer complaint that oven door fell apart, confirmed, unit needs new outer door trim and mounts, glass is good, some of the parts needed to complete the repair are showing out of stock: ordrng 1 WB07X20355 (trim door) and 1 WB56X21576 (deflector door) and 1 WB56X21577 (deflector bottom doo) and 1 WB7K403 (trim top dr) and 1 WB7X7289 (end cap door) and 1 WB7X7290 (end cap door)

We serviced a

WDTA50SAHN0 WHIRLPOOL

Model DISHWASHER

Near Broadview Heights, OH 44147

Chad P.

Job Details: 08/22/2018

Arrived to find new cc about unit not cleaning. Ran normal wash. Wash motor not running. Checked power to motor. Checks good. Needs sump assy replaced. Installed panel to save time on return. ; ordrng 1 W11087376 (SUMP ASSY)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Jefferson, OH 44047

Arthur V

Job Details: 08/22/2018

Applied silicone to mullion above freezer door Customer to monitor condensation on top of freezer door. Op test good ; Job Cmpltd,

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ0

Near Jefferson, OH 44047

Arthur V

Job Details: 08/22/2018

Replaced trim. Op test good. This trim looks exactly like the original trim Glass not needed. Took for return. ; Job Cmpltd,

We serviced a

JENN-AIR RANGE

Model JGS8850BDS

Near Parkman, OH 44080

Robert A.

Job Details: 08/22/2018

installed panel, op test ok; Job Cmpltd,

We serviced a

FRIGIDAIRE DISHWASHER

Model FGHD2465NF1A

Near Williamsfield, OH 44093

Robert A.

Job Details: 08/22/2018

Found eruo, vent will not close, needs vent fan asm; ordrng 1 154861101 (VENT ASM, ), schdld next appmnt for 8/27 MON !,

We serviced a

GTW330ASK0WW GE

Model Washer

Near Cleveland, OH 44112

Corey L.

Job Details: 08/22/2018

Customer complaint unit only fills with hot water but doesn’t fill all the way, confirmed, started small wash cycle, unit just hummed when pressing start, found the cold water valve turned off, when water valve was turned unit was able to start a cycle, ran diagnostics found an out of balance code and a ui state time-out from unit being paused for 24 hrs, cleared codes, op test good

We serviced a

NED4655EW1 Amana

Model Dryer

Near Cleveland, OH 44135

Paul P.

Job Details: 08/22/2018

Tested dryer, found loose connection next to L2 of incoming power, back of terminal block loose. Tightened connections and terminal block mounting. Tested dryer , now heating and timer is advancing properly.; Job Cmpltd

We serviced a

WRF560SEYM04 Whirlpool

Model Refrigerator

Near Cleveland, OH 44112

Corey L.

Job Details: 08/22/2018

Customer complaint freezer leaking out of the front and ice everywhere, confirmed frz floor a sheet of ice built up stopping door from shutting, found yellow duck bill style drip tube valve, had customer clear debris from valve, customer to clean ice in frz, explained how, op test good

We serviced a

MVWX655DW1 Whirlpool

Model Washer

Near Parma, OH 44134

Paul P.

Job Details: 08/22/2018

Tested original control, did not pass LED test mode. Replaced control board, passes LED, and manual control tests. Then tested spin and agitate cycles, all working properly. Did not set down mitigation mat, washer is in basement by floor drain.; Job Cmpltd

We serviced a

FFHS2611LBLA frigidaire

Model refrigerator

Near Elyria, OH 44035

Gabriel P

Job Details: 08/22/2018

Replace part listed,opt test ok ; Job Cmpltd

We serviced a

MGDC215EW2 maytag

Model dryer

Near North Ridgeville, OH 44039

Gabriel P

Job Details: 08/22/2018

Replace part listed,opt test ok ; Job Cmpltd

We serviced a

KFIS29PBMS00 kitchenaid

Model refrigerator

Near North Olmsted, OH 44070

Gabriel P

Job Details: 08/22/2018

Cc not cool,found fresh food evap ice up ,open back panel found evap tray crack and thermistor not plug in ,also the grey sticky rap that goes around the cap tube found underneath evap was not install properly do to manufacture install ,leave water mat ,ordering parts listed also spoke to senior techRA ; ordrng 1 W10902214 (thermistor) and 1 WPW10280988 (gasket) and 1 WPW10501260 (cover-evap) and 1 WPW10537710 (pan-drip)

We serviced a

KDFE104HPS0 kitchenaid

Model dishwasher

Near South Euclid, OH 44121

Corina B

Job Details: 08/22/2018

Replaced the pump and motor. Optest ok.; Job Cmpltd

We serviced a

KDTM504EPA1 kitchenaid

Model dishwasher

Near Cleveland, OH 44107

Brian B

Job Details: 08/22/2018

Pads not working on panel. Replaced panel that was pre id’d. Ran diag test cycle.. Op test ok.; Job Cmpltd

We serviced a

WRT1L1TZYB01 whirlpool

Model refrigerator

Near Lakewood, OH 44107

Brian B

Job Details: 08/22/2018

Found drain clogged. Removed evap cover and removed piece of styrofoam from drain. Also, removed and cleaned out clogged up duck bill grommet on bottom of drain tube. Water now draining into pan. Set control, op test ok. Job Cmpltd

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW0

Near Madison, OH 44057

Jeff M

Job Details: 08/22/2018

The wash machine will complete a spin cycle in the diagnostics mechanically all the parts tested good needs a new main control and ui; ordrng 1 W11113731 (UI) and 1 W11229665 (CCU), schdld next appmnt for 8/27 MON 12-5,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Aurora, OH 44202

Robert A.

Job Details: 08/22/2018

and frz 72deg, reset connections in comp area, comp running, tapped lowside, 2psi, good heat on highside, air temp off frz evap -1, ran test 40, good, both sections cooling, cust to watch, op test ok;

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW

Near North Madison, OH 44057

Jeff M

Job Details: 08/21/2018

he unit had an off balance code I cleared the code unit tested good; Job Cmpltd,

Near North Madison, OH 44057

Jeff M

Job Details: 08/21/2018

WHIRLPOOL WED5200VQ0 The pulley is making a squeaking noise the support rollers are worn out and the belt is frayed needs a repair kit; ordrng 1 4392065 (dryer repair kit), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld nex

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHB2741PF1

Near Harpersfield Township, OH 44041

Arthur V

Job Details: 08/21/2018

Replaced main bd and icemaker assy. Unit started customer to monitor ; Job Cmpltd

We serviced a

GE WASHER

Model GUD27ESSJ1WW

Near Conneaut, OH 44030

Arthur V

Job Details: 08/21/2018

Called techline. On light was solid. Wash light blinking and lid lock blinking. This is a lid switch error and the lid switch is a separate part from lid lock must order a wire harness assy. Lid switch is part of main wire harness assy ; ordrng 1 WH49X10101 (HARNESS ASSY ), schdld next appmnt for 8/27 MON !

We serviced a

NTW4516FW2 amana

Model washer

Near University Heights, OH 44118

Corina B

Job Details: 08/21/2018

Cust showed pop, sent pic. CC that the unit does not spin the clothes out. Ran diag no codes. There was a load of clothes spun out. Ran a calibration. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Optest ok. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. ; Job Cmpltd

We serviced a

WDT730PAHZ0 whirlpool

Model dishwasher

Near Lakewood, OH 44107

Brian B

Job Details: 08/21/2018

Machine sometimes shuts off and is dead. Found loose neutral wire connection in junction box. Reconnected hot and neutral line wires. Ran test cycle. Op test ok. Advised customer about filter, and to run hot water in sink first. Also, advise running dishwasher magic cleaner through machine to clean out. ; Job Cmpltd

We serviced a

GX5FHTXVB05 Whirlpool

Model Refrigerator

Near North Ridgeville, OH 44039

Paul P.

Job Details: 08/21/2018

Tested refrigerator, found all components testing properly at board. The drain has already been replaced per service pointer. The defrost was on a long pause cycle, now set to a 6 hour cycle. Tested damper and fans, all testing properly. Set refrigerator to forced defrost to defrost ice buildup by fan.

We serviced a

KFIS29BBMS00 Kitchenaid

Model Refrigerator

Near Bainbridge Township, OH 44023

Corey L.

Job Details: 08/21/2018

Customer complaint of an annoying noise randomly and frz temp is too warm, confirmed frz is 15, ff 37, found an ice chunk built up under evap fan from what looks like spilled water from ff section slowing down the fan, quoted to clear ice, ok, cleared ice, op test good

We serviced a

MDE4658AYW MAYTAG

Model DRYER

Near Cleveland Heights, OH 44118

Dan H

Job Details: 08/21/2018

Installed motor and blower wheel, op test good ; Job Cmpltd

We serviced a

WHIRLPOOL DRYER

Model MDE6800AYW

Near Mentor, OH 44060

Jeff M

Job Details: 08/21/2018

Rear pulley’s worn out and the idler pulley is worn out also. Cust wants a new Lint screen paid in full ; ordrng 2 12001541 (bearing & roller asy)s and 1 WP33001808 (LINT SCREEN ) and 1 WP6-3700340 (PULLEY), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 8/27 MON 12-

We serviced a

MDB8959SBS2 MAYTAG

Model DISHWASHER

Near Strongsville, OH 44149

Chad P.

Job Details: 08/21/2018

Found control panel ribbon cable shorted. Needs control panel replaced.; ordrng 1 WPW10475780 (CONTROL PANEL )

We serviced a

GSD2200G00BB GE

Model dishwasher

Near Avon, OH 44011

Gabriel P

Job Details: 08/21/2018

Cc leak left corner ,found left leg having lots of tension adjust left leg,found drain solenoid spring on floor,install it back opt test ok leave water mat , Job Cmpltd

We serviced a

WDT720PADM3 whirlpool

Model dishwasher

Near Cleveland, OH 44118

Corina B

Job Details: 08/21/2018

CC that the unit is leaking. Found the dishwasher was leaning forward. Leveled unit start a cycle. Optest ok

We serviced a

FFEF3015LSM frigidaire

Model range

Near Cleveland, OH 44128

Corina B

Job Details: 08/21/2018

Replaced the elements and the terminal block. Optest ok. ; Job Cmpltd

We serviced a

KSC24C8EYY02 whirlpool

Model refrigerator

Near Rocky River, OH 44116

Brian B

Job Details: 08/21/2018

Found each side at 59 deg..machine not running. Rapped on boards . Machine started but no heat on condensor. Installed valve on low side. Some pressure in system. Machine has an uncoated ff evap. Ran diag, step 4.. pressure low.. will need new ff evap. In step 4-4 and 4-5 can hear valve rotate but it is not opening to either evap. When in home position, pressure does not equalize. Will also need 3 way valve and both boards. Also, drain pan under ff evap rotted out. Will need pan .Allow 5 hrs for return visit . ; ordrng 1 W11162078 (PAN DRIP) and 2 WPW10143759 (DRIER)s and 1 WPW10235503 (BOARD) and 1 WPW10331270 (VALVE BODY ) and 1 WPW10364560 (VALVE SOL) and 1 WPW10623105 (UI) and 1 WPW10643261 (RC EVAP)

We serviced a

MVWC555DW0 MAYTAG

Model WASHER

Near Shaker Heights, OH 44120

Dan H

Job Details: 08/21/2018

Installed new hub, op test good ; Job Cmpltd

We serviced a

WTW5300VW2 WHIRLPOOL

Model WASHER

Near WARRENSVL HTS, OH 44128

Dan H

Job Details: 08/21/2018

Customer complaint that unit is not spinning clothes out, unit is spinning in all spin cycle selections, unable to duplicate the problem , unit is operating as designed ; Job Cmpltd

We serviced a

MVWB955FC1 MAYTAG

Model WASHER

Near LaGrange, OH 44050

Macaulay G.

Job Details: 08/21/2018

Replaced lid and frame. Tested ok. Put mitigation mat under washer.; Job Cmpltd

We serviced a

WRX735SDBM00 WHIRLPOOL

Model REFRIGERATOR

Near Carlisle Township, OH 44044

Macaulay G.

Job Details: 08/21/2018

Both fresh food door seals are damaged. Also, freezer door is bowing. Office to order both seals and freezer door.; ordrng 1 13107111SQ (dor-fip ss) and 2 W10830274 (gasket-fip)

We serviced a

KRMF706ESS01 WHIRLPOOL

Model REFRIGERATOR

Near Avon Lake, OH 44012

Chad P.

Job Details: 08/21/2018

Found damper door not closing allowing warm air in and freezing cubes. Needs ice door assy. ; ordrng 1 W10919724 (CHUTE ASSY, ICE DOOR)

We serviced a

WTW5000DW1 WHIRLPOOL

Model WASHER

Near Strongsville, OH 44136

Chad P.

Job Details: 08/21/2018

Installed pump and control. Op test ok. ; Job Cmpltd

We serviced a

WHIRLPOOL DRYER

Model MGDC215EW2

Near Conneaut, OH 44030

Arthur V

Job Details: 08/21/2018

Found unit not starting. Replaced motor no good. Called techline Needs push to start switch. ; ordrng 1 WPW10117655 (relay-pts), used 1 279827 (MOTOR) from stock, schdld next appmnt for 8/27 MON !,

We serviced a

WRT311FZDW00 WHIRLPOOL

Model REFRIGERATOR

Near North Ridgeville, OH 44039

Chad P.

Job Details: 08/21/2018

Installed door. Advised to allow 24 hrs for normal operations. ; Job Cmpltd

We serviced a

WRS325FDAM04 WHIRLPOOL

Model REFRIGERATOR

Near Westlake, OH 44145

Chad P.

Job Details: 08/21/2018

Installed compressor. Charged unit. Op test ok. 24 hrs for normal cooling. ; Job Cmpltd

We serviced a

ELECTROLUX REFRIGERATOR

Model EW28BS85KS8

Near Franklin Township, OH 44240

Robert A.

Job Details: 08/21/2018

Installed gasket kit and kick plate, op test ok ; Job Cmpltd,

We serviced a

AMANA REFRIGERATOR

Model ARB2557CB

Near Mentor, OH 44060

Jeff M

Job Details: 08/21/2018

Start device inside the compressor failed installed new part unit op tested good ; used 1 W11039035 (STARTER) from stock,, Job Cmpltd

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Kirtland, OH 44094

Jeff M

Job Details: 08/21/2018

Installed new part unit op tested good ; Job Cmpltd,

Near Mentor, OH 44060

Jeff M

Job Details: 08/21/2018

WHIRLPOOL REFRIGERATOR Installed new part unit op tested good ; Job Cmpltd,

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW1

Near Mentor, OH 44060

Jeff M

Job Details: 08/21/2018

Customer accidentally controlled locked the unit showed her how to use the machine properly unit tested good; Job Cmpltd,

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Painesville, OH 44077

Jeff M

Job Details: 08/21/2018

Took the unit Apart installed new part unit op tested good ; Job Cmpltd,

We serviced a

KENMORE WASHER

Model 110.22292100

Near North Madison, OH 44057

Jeff M

Job Details: 08/21/2018

Bottom of the switches blown out casing split. Estimate only; ordrng 1 WP3949238 (SWITCH ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Ashtabula Township, OH 44004

Arthur V

Job Details: 08/21/2018

Found timer not advancing even in time dry. New auth number for full repair mg5alg5epl1. ; ordrng 1 WPW10642928 (timer), schdld next appmnt for 8/27 MON !,

We serviced a

AFI2539ERM00 Amana

Model Refrigerator

Near Maple Heights, OH 44137

Corey L.

Job Details: 08/21/2018

Replaced control, op test good, advised customer to allow 24-48hrs for temps to settle back to recommended temps; Job Cmpltd

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS0

Near Ashtabula, OH 44004

Arthur V

Job Details: 08/21/2018

Found weak bake ignitor 2.7 amps causing issue. Replaced with truck stock. Op test good ; used 1 12400035 (IGNITER) from stock, Job Cmpltd,

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Plymouth Township, OH 44004

Arthur V

Job Details: 08/21/2018

Found very long run for drain line Cust to repair. Found a f2e1 error. Stuck key which is normal when customer holds start pause button. Cleared error code unit op test good. Cust to shorten drain hose ; Job Cmpltd,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Rootstown, OH 44272

Robert A.

Job Details: 08/21/2018

Found no water hooked to unit, i/m is on causing buzzing noise, turned off i/m, op test ok; Job Cmpltd,

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CB4

Near Brimfield Township, OH 44240

Robert A.

Job Details: 08/21/2018

Found door cam flipped back, replaced, light stuck on, needs control; ordrng 1 W11106356 (CONTROL), used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, schdld next appmnt for 8/24 FRI

We serviced a

MGRH752CDS Maytag

Model Range

Near Chesterland, OH 44026

Brian M

Job Details: 08/21/2018

Installed control Ran bake test and broil test OP TEST OK

We serviced a

FFBD2406NW0A Frigidaire

Model Dishwasher

Near Garfield Heights, OH 44125

Corey L.

Job Details: 08/21/2018

Customer complaint dishes are not coming clean and there is a weird noise when operating, found filter screen warped causing spray arm to hit screen during rotation, unit needs new filter screen; ordrng 1 154252401 (filter)

We serviced a

M74943416 maytag

Model dryer

Near Avon Lake, OH 44012

Gabriel P

Job Details: 08/21/2018

Replace UI,check lint screen light still on,ran diagnostics error codes F6E3 UI lost communication with ACU ,check harness unplug all connections from board and UI plug them back in,un plug power cord wait 30 second,plug it back in spoke to cL explain what I did recommend me to order a board found pop on sb web; ordrng 1 W11089308 (cntrl-elec)

We serviced a

WRS325SDHV00 whirlpool

Model refrigerator

Near Cleveland, OH 44139

Corina B

Job Details: 08/21/2018

Found the thermistor not on the evap. Foiled taped the thermistor. Optest ok. Job Cmpltd

We serviced a

MVWB765FW2 maytag

Model washer

Near Solon, OH 44139

Corina B

Job Details: 08/21/2018

Can not get the nut off the agitator. Loctite the screw last time I was here

We serviced a

WRX988SIBM01 whirlpool

Model refrigerator

Near MIDDLEBRG HTS, OH 44130

Brian B

Job Details: 08/21/2018

Customer bought as a scratch and dent. Verified pop, sent pics. Checked temps. 37 ff, 15 frz, 26 icebox. No ice in container. Checked all seals , seals good, door gaskets sealing.ran diag, step 56, Icemaker error codes, E0, no codes. Ran step 57, harvest, Icemaker rotated and found home position. Ran step 58, heater and thermister, 1, 0, temp above harvest temp. Ran step 36, icebox fan, fan running. Removed freezer evap cover. Only has ice on top pass. Sealed system issue. Machine has coated ff evap. Per whirl instructions, will install dye filter, evac and recharge machine. Installed dye filter from t/s. evac to 30 “, held, recharge 5.5 oz Freon. Also, secondary bin is broken. This is allowing too much air from deli area to ff area. Office to order, customer can install. No return visit. ; ordrng 1 W10858273 (SECONDARY BIN), used 1 WPW10143759 (DRIER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ00

Near Lake Township, OH 44260

Robert A.

Job Details: 08/21/2018

Found start relay clicking, tried hard start, ng, tapped system, good pressure, needs comp kit; ordrng 1 W10309988 (COMP KIT), schdld next appmnt for 8/24 FRI ! [***],

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Brimfield Township, OH 44240

Robert A.

Job Details: 08/21/2018

Found water leaking from valveOfr2500001915; ordrng 1 WPW10498976 (VALVE), schdld next appmnt for 8/24 FRI !,

We serviced a

KUDS30IXWH7 Kitchenaid

Model Dishwasher

Near Cleveland, OH 44106

Brian M

Job Details: 08/21/2018

Installed ui and control Ran test cycle OP TEST OK

We serviced a

WRS588FIHZ00 Whirlpool

Model Refrigerator

Near Independence, OH 44131

Corey L.

Job Details: 08/21/2018

Customer complaint frz too cold and ff section too warm, confirmed ff temp 50, frz was -25 with frost around ice maker on door and air vent on frz roof, found damper motor failed not allowing cold air to enter, thermistors were good, damper motor is getting power, unit needs new damper motor; ordrng 1 W11164593 (AIR DIFFUSER )

We serviced a

WMH53520CS7 Whirlpool

Model Microwave

Near Aurora, OH 44202

Brian M

Job Details: 08/21/2018

Cc that door open and light does not always turn on Replaced door harness switches OP TEST OK

We serviced a

WRF767SDEM01 Whirlpool

Model Refrigerator

Near North Royalton, OH 44133

Paul P.

Job Details: 08/21/2018

Found evaporator in FF section frosted up. Ran through control diagnostic, passes control tests. Defrosted evaporator, found brass thermistor. Replaced with w10902214 thermistor out of truck stock. Ran refrigerator through second control test, pass all tests. Refrigerator is operating properly. Set down mitigation mat.; used 1 W10902214 (THERMISTOR)

We serviced a

DFHT1843PS3 Frigidaire

Model Refrigerator

Near Cleveland, OH 44135

Corey L.

Job Details: 08/21/2018

ustomer complaint temps getting warm sometimes and seals torn, confirmed ff section seal torn, frz section will not stay seated to channel in the door causing door not to fully shut allowing warm are to enter, snow and ice built up near fan on frz floor melting and freezing, temps were 46 ff and 26 frz, evap fan was running and evap had a good frost pattern, ordering ff and frz section seals, ordrng 1 242193209 (gasket-frzr door 88.56) and 1 242193212 (gasket-refr door 101.71)

We serviced a

FPEW3085KFB Frigidaire

Model Range

Near Westlake, OH 44145

Corey L.

Job Details: 08/21/2018

Installed new parts, op test good

We serviced a

WFG320M0BW1 WHIRLPOOL

Model RANGE

Near North Ridgeville, OH 44039

Macaulay G.

Job Details: 08/21/2018

, Door to unit does not hit seal at all at top. Since the door is not sealing properly, the heat that is escaping is discoloring the cupboards beside the unit and damaging paint. Office to order door gasket. Took picture of damaged paint.; ordrng 1 WPW10535778 (gaskt-door)

We serviced a

FFTR1814QS0 FRIGIDAIRE

Model REFRIGERATOR

Near Warrensville Heights, OH 44122

Dan H

Job Details: 08/21/2018

Customer complaint that door gasket keeps falling off, door does not appeared be warped, gasket mounts are good, found cabinet and door gasket sticky, causing door gasket to be pulled out of groove when door is opened, advised customer to clean fridge cabinet and door seal, unit is operating as designed ; Job Cmpltd,

We serviced a

WTW5000DW1 WHIRLPOOL

Model WASHER

Near Highland Hills, OH 44122

Dan H

Job Details: 08/21/2018

found gear oil all over under unit, unit needs new gearcase and hub; ordrng 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)

We serviced a

WGD75HEFW0 whirlpool

Model dryer

Near Sheffield Lake, OH 44054

Gabriel P

Job Details: 08/21/2018

Cc filter net not catching all the lint,check blower wheel it was normal,she is not happy with design I told call consumer assist in her owners manual,there’s not issues with dryer explain to her if dryer sheets were to fall in filter use vacuum,opt test ok ; Job Cmpltd

We serviced a

KRMF706ESS01 whirlpool

Model refrigerator

Near Aurora, OH 44202

Corina B

Job Details: 08/21/2018

Replaced the drain tube. Optest ok, Job Cmpltd

We serviced a

MVWX655DW1 MAYTAG

Model WASHER

Near North Ridgeville, OH 44039

Macaulay G.

Job Details: 08/21/2018

Washer turns on for a few seconds and then shorts out. Would not stay in any cycle.; ordrng 1 W11116592 (cntrl-elec)

We serviced a

TBX25RLB GE

Model REFRIGERATOR

Near Cleveland, OH 44128

Dan H

Job Details: 08/21/2018

Customer complaint that unit is not cooling, fresh food section temperature at 61 degrees, freezer section temperature at 36 degrees, evaporator fan is running, condenser fan and compressor are running, found evaporator frozen solid, found defrost heater open, no power coming to defrost heater, unit needs new heater and defrost timer ; ordrng 1 WR51X466 (HEATER) and 1 WR9X502 (timer defrost)

We serviced a

MBF1953DEM00 MAYTAG

Model REFRIGERATOR

Near Middleburg Heights, OH 44130

Macaulay G.

Job Details: 08/21/2018

, Customer complaint of temperature being higher than it should be. Found evidence of frost in fresh food and freezer components from door being left open. Otherwise, all functions are normal. Advised customer to clean door seals and around cabinet where door seals at to ensure proper function. No water to unit, did not put mitigation mat down.; Job Cmpltd

We serviced a

WRS325FDAM04 WHIRLPOOL

Model REFRIGERATOR

Near Westlake, OH 44145

Chad P.

Job Details: 08/21/2018

Installed compressor. Charged unit. Op test ok. 24 hrs for normal cooling

We serviced a

JCD2389GTB jennair

Model refrigerator

Near Solon, OH 44139

Corina B

Job Details: 08/21/2018

Replaced the temp control. Steamed evap out and cleared drain hole. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd

We serviced a

WRF767SDEM01 WHIRLPOOL

Model REFRIGERATOR

Near Strongsville, OH 44136

Macaulay G.

Job Details: 08/21/2018

Defrosted fresh food evaporator. Replaced defrost thermistor. All tested ok.; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd

We serviced a

PYE2200AYW MAYTAG

Model DRYER

Near Bedford Heights, OH 44146

Dan H

Job Details: 08/21/2018

Installed new rollers, op test good ; Job Cmpltd

We serviced a

WRF535SWHZ00 Whirlpool

Model Refrigerator

Near Aurora, OH 44202

Brian M

Job Details: 08/21/2018

Cc that unit has ice on middle of freezer door Found gasket not sealing in the middle Steamed gasket OP TEST OK

We serviced a

WRF736SDAM11 Whirlpool

Model Refrigerator

Near Streetsboro, OH 44241

Brian M

Job Details: 08/21/2018

Cc no water or iceNo filter installed, reinstalled filterOP TEST OK

We serviced a

GTWN4250D1WS GE

Model Washer

Near Cleveland, OH 44109

Corey L.

Job Details: 08/21/2018

Customer complaint of noise when speeding, ran spin cycle, ran light wash cycle, unit fill agitated and spun, no unusual sounds heard, unable to duplicate the problem, unit is operating as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW0

Near Windsor, OH 44099

Arthur V

Job Details: 08/21/2018

, Found pads missing. Replaced pads from truck stock. Also had water valve as a extra part. Installed water valve broken at screw unit op test good. Left mat ; used 2 8268961 ([Alt for WP8268961), and 1 W10872255 (WATER VALVE) from stock, Job Cmpltd,

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Dorset, OH 44032

Arthur V

Job Details: 08/21/2018

Found cold water just trickling in. Needs water valve. Reschedule at customer request ; ordrng 1 W11210463 (WATER VALVE ), schdld next appmnt for 8/28 TUE !,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM0

Near Brimfield Township, OH 44240

Robert A.

Job Details: 08/21/2018

Found segments in disp out, needs ui; ordrng 1 W11092503 (UI), schdld next appmnt for 8/24 FRI !,

We serviced a

WDT970SAHV0 whirlpool

Model dishwasher

Near Lorain, OH 44053

Gabriel P

Job Details: 08/21/2018

Cc black stains,on dishes,check dish washer inside found no sign of black stuff,customer didn’t know about running water in the sink and to clean filter explain to her how to clean filter and how to put back on and the cover,explain to why is good to run hot water to sink,leave water mat every thing looks good ,explain her to always use rinse aid; Job Cmpltd

We serviced a

WED8000DW3 whirlpool

Model dryer

Near Lorain, OH 44052

Gabriel P

Job Details: 08/21/2018

cc squeak noise,found rollers ,melted ,clean shaft,oil it with zoom spout,,clean idler pulley also opt test ok took pic pop ; used 2 WPW10314173 (SUPPORT ROLLER) from stock, Job Cmpltd

Near Richmond Heights, OH 44143

Corina B

Job Details: 08/21/2018

maytag oven Can not find Mosel/serial number, sent pic. CC that the control does not set the correct temp. Will need a control if we find the m/s

We serviced a

KITCHENAID RANGE

Model KSEG700ESS0

Near Kent, OH 44240

Robert A.

Job Details: 08/21/2018

Replaced control, panel and ribbon cable, ran auto test, op test ok; Job Cmpltd,

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