Service History

Local Reviews

Rated 4.8 out of 5 stars based on 1652 customer reviews

Map of Mentor, OH

Ice maker repair

Map of East Cleveland, OH

Great Service

Map of Chardon, OH

Repair not fixed

My washer still leaks. So obviously it was not fixed.

Map of Brecksville, OH

Great service

Map of Painesville, OH

Right on time, Excellent in all respects!

Living out of a picnic cooler aint no picnic. So we are delighted to have our refrigerator up and running.

Map of Cleveland, OH


Fred’s appliance is a company with honesty and integrity.

Map of Parma, OH


Great service

Map of Pepper Pike, OH


Excellent service. On time and thorough.

Map of Mentor, OH

Great service

Cory was excellent. He was very helpful and professional.

Map of Oberlin, OH

Knowledgeable, Informative, and Honest


The repair guy was great on-time clean cut. Very efficient and polite he worked on the washing machine however it is still squealing

Response from Fred's Appliance Service:

Hi Jim, Thank you so much for leaving us a 5-star review. We always strive for 5-star service, but a squealing washing machine isn't up to our standards. I just left you a voice mail to get you set up for another appointment so we can get you taken care of. You will just need to call your extended warranty company at 888-775-6937 to schedule service. As always, feel free to reach out to us with any questions or concerns 1-888-45-FREDS. Have a great weekend!


Guys really knew their job

Great service

Awesome service. Great experience.

Great service

The repair man was very polite and he resolved the issue with my fridge quickly. I just wish Fred’s offered evening appointments.

Great Service

Tech arrived on time. She was thorough and informative and got the job done quickly and efficiently.


Great service technician

Much appreciated service


Great service

Great service

Corey was on time, courteous and knowledgeable.

Very Helpful

Corina was great in helping solve our problem

Professional & competent service

Dan was very professional and knowledgeable. Very satisfied with service.

Service quick and easy!

Found problem ordered part which was overnight-ed and then fixed the following day!

Good service. Disappointed with garbage left in my driveway


Great service. Technician was prompt, informative, polite and very helpful.

great crew

Excellent service & Great customer experience

Right from initial call to the actual service provided was very well handled professionally. Mac identified the problem at first instance and confirmed by testing the same. I am glad that my initial search got Fred Appliance and will definitely use in future.

On time, Quick repair, Great Service


Excellent customer service

Very good service

Corina was prompt, helpful and quick!


Friendly maintenance man

Great Service

Very Knowledgeable and Professional !


informed me at every step what was happening and what was going to happen, was on time and professional.

Friendly, quick service

Corina did a very good job. She explained the issue and what work needed to be done.



Great experience, very professional

Great service!


Very professional


Really great and very pleasant.

Great service

great service

This is the 3rd time I have used Fred's Appliance Service. They do a great job, arrive on time and are able to finish the job that day. I like that you are called 15 minutes before your technician shows up. I wouldn't hesitate to call them again in the future.


Very impressed with the service, the repairman, the tracking schedule etc

Great service


Good Service


My experience with Macaulay was great. He arrived promptly, was very courteou, explained the issue clearly and remedied the issue quickly and effectively.

Great Service

on time great customer care

will recommend

Super service

Did a great job assessing these situation and fixing the problem

great service


Prompt, knowledgable. Would recommend

Great service

The service man was very professional and had excellent knowledge on explaining different parts and what they are used for in other words to make a story short he is a great guy

Great service

Great service and advice from the tech's

Not done yet waiting for parts

Not done yet

Great service

Very polite and explained everything


Took time to decipher issue.



Overall very satisfied

Great service the service professional was very knowledgeable and friendly

Fast Service

Never disappointed with your Services.

Great Service

Awesome service, quick, clean and punctual!

Brian is a gentleman, a very nice person. He was thorough; great service!

Your company is very professional from start to finish. I really like that I know 2 days ahead of time approximately when my appointment will be. I really appreciated the automated call to say Brian was 15-20 min away. I’d like to be called about 45 min before, if possible.

On time service and very helpful repair men.

Good service

Great Service

Corey was enjoyable and efficient in resolving our issue



Very impressed with the service and the ability to check to find out the time of arrival.

Love the tracking option

Great Service

Great Service

Great Service


The service tech was on time and did a great job.

Really great service

Catina was wonderful..great service..very efficient


Very well great job done

Saved the Day

Brian was very knowledgeable about this washer, and he quickly figured out the problem. And, he patiently explained the functioning of the washing machine. I was on the verge of returning it, but not now.

Thank you!

Problem not resolved after 2nd service call

The water dispenser on my refrigerator delivers cold water that turns warm after a few seconds. Your service man - this time, felt the warm water, but spent most of the time saying most refrigerators have this problem, & nothing can be done about it. He kept saying "this is the way they are designed". Really?? That's how they are designed?? And the warm water is "as they are designed" It costs more for a refrigerator with a water dispenser-so if you cannot fix this "design" problem, then I want this refrigerator replaced with a refrigerator with a water dispenser that dispenses cold water. Really? designed to give warm water??

Response from Fred's Appliance Service:

Hello Joseph! Thank you very much for your review. We greatly apologize for the frustration with the water temperature coming out of your dispenser. With regret, we have no control over this as a service company. The water reservoir within refrigerators today do not hold a large volume of water. In result, the draw at the dispenser may not be chilled to your satisfaction. Our best advice is to discuss this matter directly with Whirlpool as they are the manufacturer of your refrigerator. You may call them directly at 800-253-1301. We're also here to help if anything else is needed! 888-453-7337 or Thank you! -The Fred's Team

good job nice service

Would recommend

Locked Again

April 6, 2018 at 8AM, we put clothes in the washer, and it. In locked again.

Response from Fred's Appliance Service:

Hello James! Thanks for the note. We will be calling you shortly to discuss! We're here to help! -The Fred's Team

great service

arrive on time. diagoinxed the problem quickly and fixed the machine without needing new part. Adivsed me that despite the age of the machine, it ewas worth fixing.

Warranty repair



He did a great job thank you

Great Service

Very nice and knowledgeable!



Great experience , friendly, helpful and timely. Couldn’t have gone better.

Corina: Excellent checkup and useful information

Corina proved to be a good listener as I reviewed the history of recently owned magtag washers and the squealing noise during the spin cycle in our current model. Of course the week long squealing stopped yesterday and did not present itself today. Corina did suggest putting in lighter loads with less detergent. After running a cycle she thinks the bearings are fine. She also suggested using our smart phone to record any future squealing noises which might occur. We did appreciate the convenience of making, confirming, and pinpointing the time of service by Fred's Appliance.


Great service, very friendly technician

Great technician attitude

I was very happy with your tech that came to my house. She was very friendly and polite.


Very educational


Great service very Freindly fixed the microwave

Great service

Fast quick quality service


Timely, efficient, professional experience.

Great service

The service tech was very friendly, professional, and knowledgeable. He was able to diagnose and fix the problem with my refrigerator. He even had the part in his truck so a second visit was not needed.



Great service

. Knowledgeable technician

Chad is awesome!

Promt service, knowledgeable tech, fixed the problem!

Corina was very knowledgeable and was able to diagnose the problem with the wall oven. She had the part on the truck and fixed it immediately.


Was impressed with the updates via email and phone. Customer service rep and tech were very friendly and knowledgeable


Very good. Honest and personable. Definately use again

Very helpful

Corey ran about 2 hours late due to another call. I wish a dispatcher would have called to let me know instead of me just waiting around until 7pm. Once he arrived I told him I only had a half hour available and he did everything he could to make sure I was happy and could pick up my child on time .

Response from Fred's Appliance Service:

Hello Natalia! Thank you for your note. Very sorry Corey ran behind. Appliances do get the best of us sometimes. We're glad we were able to connect with you. Thanks again, and we're here to help if needed. Thank you! -The Fred's Team

Couldn't have been better. Corona is terrific.

Great service.


Dan was friendly and incredibly professional

Kind Technician, Superior Service

Everyone that I talked with at Fred's was fantastic- on the phone, very polite; in person professional, informative, and courteous! Five out of five stars!!

Excellent experience!

Corina was a pleasure to deal with. She is extremely knowledgeable and efficient. I will definitely recommend her and Fred’s Appliance to my friends and family.


We are so happy with the service of Freds. I so appreciate the update on arrival time. Corina was so pleasant to work with but most of all she fixed the problem with our ice maker that the previous company failed to do. I will absolutely use this company for any future needs.

Great and fast service

Very helpful and quick service

Give Corina a raise

Corina was friendly, knowledgeable & knew the product in & out.After finding the problem and fixing it she gave several tips on how to get the best results from our dishwasher.She answered all questions fully.

Great Service !!

Corina did a great job

Great service

The gentlemen that came out were very nice and professional. I feel the price for labor was absurd, they were there maybe 15 min to drain my dishwasher and it was $90! I feel that's very extreme for the work done.

Great Service

Our tech showed up right on time and was able to get all issues resolved in a very efficient time frame. He took the time to explain the issue in detail.


Great service!

Great Job

Art communicated very well, was on time and fixed my problem

Very professional

Technician was very knowledgeable and quickly resolved my issues.


Great Service

Very good experience

Even though the technician was behind, he called and informed us he was running late, he was nice, knowledge and completed the dryer repair within minutes, he also explained to me and my wife the issue with the washer and ordered the parts needed and setup a date for the return visit.

Good Service Call

Arrived on time and well prepared for the job. Very thorough. Problem solved. In and out less than an hour!

Great service

On time. Professional. Courteous

Friendly and helpful technician

Although Dan could not ID a problem with the icing up of the freezer, he gave suggestions as to what to look out for when closing the drawer. Will notify Whirlpool if it occurs again!

Great Service and Prompt

Great service

Excellent service. Repair person on time, wore shoe covers, communicated clearly and concisely. Was concerned with our needs.

Great service and repair oerson


Highly recommend!

Colina was great, gave her honest opinion based on her expertise. Highly recommended

Great service

Reliable and organized service, awesome price


Very good. Employee sent to fix micro wave was very good. Would recommend your service to friends.

Great Service

we continue to have the same problem with the ice machine

dishwasher warrantee repair

Already did this. Please stop your requests.

Response from Fred's Appliance Service:

Hi Judy! Thanks for your note. After reviewing, it shows we've only sent 1 request. We're very sorry if something else happened. We're here to help. Feel free to reach out to us with any further questions or concerns at or 888-453-7337. Thank you!! -The Fred's Team

Quick service!

Awesome service. Very efficient and fast as lightening!

He was fast and efficient.

I appreciated his work and hope that what he replaced will have been the problem. If these ice makers have so much trouble you would think someone would come up with a solution to the problems they have. We use a lot of ice and I would not have to do without an ice maker.

Extended warentee repair

Pleased with overall experience


Excellent service

We were scheduled quickly and service was excellent. Price was very fair.


Great Service

Macaulay was very knowledgeable and practical - great experience with him and your company

fridge service

both repairman were excellent and very friendly


Outstanding experience, highly recommend!! Very professional, curtious, timely, and nice guys.

Great service

Barbara Smith

Professional service with a smile 🤗


Excellent service

Proficient diagnostician

Called to say he would be early. He was technically sound and instilled confidence that after 5 or 6 prior attempts by another repair company that ice would be produced for longer than a couple months. Cleaned up the work site when done.

great service

From the frying pan into the oven

Our control board had a glitch that would not allow our lower oven to work. Fred's was able to get me a part and up and running.

Great service

Kithchenaid fridge

Great service knowledgeable repairman

Great Service

Good service

On time and fixed t the problem.

Great service that timely corrected the issue!


refrigerator warranty repair

great friendly service

Great service,


Tech knowledgeable and personable, timely repair...


Awesome technician

Great experience and visit!


New what the problem was immediately and fixed it

Great Service

Excellent scheduling system. Kept posted with reminders, & let us know when tech would arrive. Great service. Promt and efficient.

Great service and on time

maytag washer

Excellent experience. The service staff was actually early solved the issue and advised if it reoccurred I should call Whirpoll and Fred's would come back out.

Polite and professional

Repairman was neat, courteous and advised me of my problem. Honest about it.

Courteous, knowledgeable repairman

Polite and efficient. Took time to show me what was wrong with my washer motor and how he replaced it.


I was very satisfied with the visit



Great Service and found my issue right away. Advised on what to do next.

Great sevice, Great tech

Great technician

Jeff was very knowlegable and professional.

Great service and always on time and very polite

Awesome repairman

Excellent service from representative

Great service and on time

Techs were very polite and answered my questions.

Great service.

Great service. Both men were polite (it counts), efficient, and well prepared. No complaints at all. Would contact your company again if needed.


please send us info on our warranty

please send us info on our warranty for wall oven and frig. thank you

Response from Fred's Appliance Service:

Hello Edmund! I just sent you an email with your warranty information. Please let us know if we can be of further assistance. Have a great weekend! -The Fred's Team

Nice and knowledgeable

I very polit

Great service

Pretty Impressive

He cane, he fixed, he was pleasant. Could not ask for more.

Great service

Amazing service on the phone and in person

They arrived just when they said they would and fixed my dryer in minutes!!!!

Service was good, very professional

No problems 🙂

Charlene Bradley/Brown

Great dervice

On time, quickly replaced parts


Excellent, Professional Service

Brian and Dave did an AMAZING job for us. They diagnosed the problem and ordered all the parts needed to fix our refrigerator. When the parts arrived, they had to basically disassemble our entire refrigerator to fix the issues. It took them 5 hours plus and they worked the entire time. They were quiet, courteous and careful!! We were concerned that the refrigerator would look "rebuilt" but it is as good as new! Thanks so much to Brian and Dave.

Art did a great job. Very professional and knowledgeable l

The refrigerator was under warranty. The office staff was very friendly and acccomodating.

Dryer Repair

Always professional superb service.

Good service

She was a kind Woman.

Great service

Great service


Great service most informative

Great service

She did much, much better than the guy who came the first time.

Did. Of maint

Great reputation

Awesome service

The service was excellent and the lady that was their was very knowledgeable and courteous and polite. I would recommend u guys to anyone

Warranty service

I greatly appreciate the timely fashion in which my repairman managed to take care of my problem with my washer. He was professional and knowledgeable in the repair. He was also very courteous.

great quick service

they had an opening so came sooner than expected, they had the parts on the truck and finished the repair in one trip


Very prompt And professional tech was polit courteous and efficient

Professional Service

courteous,understanding & explanation of problem.

Great Service, helped get warranty coverage of defective part

Very professional. Found problem that local appliance repairman could not find.



Ahead of schedule and completed in one visit!

Great service!

Excellent service

Great service right on time

Great Service, Nice people

Very Impressed with Scheduling and thoroughness

Great service

Easy to make appointment online. Great customer service

Great service

Mack & Gabriel replaced wiring harnesses on our Kitchenaid microwave (13 months old). They were Knowledgeable, polite & explained what they were doing. Excellent service & excellent workers. Very pleased.


All Around Great Company

Corina did a great job getting my difficult dishwasher back on track. Professional, capable, pleasant!


Great service. Very knowledgeable

Professional and knowledgeable!

Very impressed with the service and the solution! This was a warranty repair and I am pleased with the responsiveness.

Washer service

Couldnt have had a nicer gentleman or better experience Ultimate professionalism

Great service thanks!

Great service

Excellent quality service

The technician was knowledgeable, knew right away what needed to be done, ordered the necessary parts, and upon arriving to do the install of the new parts completed the job in a timely and quality manner. Everything one would want in a repair service.


On time. Efficient. Very reliable. Great communication. Goes above and beyond to ensure quality and a well thought out repair. This is the best appliance repair company that I have had. I got them through Lowe’s home warranty. Lowe’s should use them as much as they can.


The best service ever.

Same day service for my fridge was awesome.They were very professional and fixed it right away. Thank you for the excellent service. I will sure tell my friends and family about FREDS great service! Thanks again!

Technicians Mac and Gabriel were professional and courteous - thanks for the great service!


checked problems out and informed us of the problem. waiting on my wife to make her decision on fix or scrap.

Great Service

Fixed my problem quickly and efficiently.

Very polite technicians

Great service

Great Service

Fred's employees are polite as well as professional.

Good service

Best service I’ve ever had!

The staff at Fred’s are very friendly, knowledgeable and professional. I appreciated the reminder calls when the repairman was going to arrive; they have a great system. The first visit he found the problem with my wash machine and ordered parts that arrived within 2 days. He was back right after that to fix it. He scheduled me as the last call for the day to accommadate my schedule, which is exactly what happened. I would highly recommend Fred’s to anyone looking for the perfect company for repairs.

Lisa Ratliff

Response from Fred's Appliance Service:

Hello Lisa! Thank you for your review. We're very sorry you felt you received less than stellar service. We reached out to you via telephone on 3/6, and we didn't seem to be able to connect. Please give us a call at 888-453-7337 or email We will be ready to figure out a solution! Thank you -The Fred's Team

Great service.

Andy did a terrific, professional Job with my repair. He was quick to find and repair my water leak. He is very pleasant and explained the problem to me.

great service!

Dan did a great job of identifying and fixing the problem with our dishwasher very quickly.

Good Service,and the price was right!

Chad was on time.He was a very nice guy.Chad explained what the problem was and fixed it.The price for his service was reasonable.I would recommend Fred's Appliance to my friends and family.



Very nice

great service

awesome techs and very respectful


Excellent service. Very knowledgable and friendly.


It was good

Great Service

Great service

Technician arrived as expected and was knowledgeable



Great service

Mack was quick and efficient. Diagnosed the problem quickly and took care of the situation. Loved the tracking system day of service.



Professional and knowledgeable service

Brian Brocco is an asset to the company. He is knowledgeable, prompt and does the repairs in a timely manner. He made sure my dishwasher was running smoothly before he left. I appreciate a repair person who is thorough.

Fast and Courteous Service

We're very please with the service we received from Fred's Appliance Service.

Knowledgable and Professional Technician

Technician did all that he could. My issue still remains, but it is due to poor product design--something I will discuss with the manufacturer directly. Technician was able to fix another fridge related issue I was having. Very knowledgeable on appliances.



Fixed dish washer


All around excellence!

Corina was so impressive with her knowledge, professionalism, courtesy and timeliness of getting the job done. What a pleasant surprise to have a woman doing this job and so well.


Great job once again

Great service

Always worked around my schedule. Good experience thanks

Very good


On time, very professional and very nice!


Cost is n/a, appliance is under warranty.

Great service

Good service and friendly personality.

Great srvicr

He was on time professional and fixed it and also Very helpful in answering my questions


The technician, Corey was a very pleasant person and helpful. It was a minor part replacement to our maytag washing machine, and my husband and I was glad Corey was our technician. The women I talked to at Fred’s Appliance were very helpful and pleasant. I would recommend this repair service company.


Great service

Not a cool experience.

This service had to be pushed back for over a month. Sometimes the tech didn't show up when scheduled. Other times he didn't seem to be knowledgeable about how to repair the ice maker.

Response from Fred's Appliance Service:

Hello Marshberry! Thank you for your note. Unfortunately, this ice machine got the best of us. Sometimes, things just don't go as planned. We're very sorry for the troubles! -The Fred's Team

service was very good

10 out of 10

Great service, knowledgable and professional technition.

Corina did a great job in repairing our refrigerator. She arrived on time, completed the repairs in a professional manner, and was a pleasure to be around. Thanks


Fantastic Fred's Team

The Team from Fred' was on time, kind, effecit, through. H explained what he did and provided help full ways to maintain our machine. Fred's will will be my first call for honest,dependable service

Fast service

Great service, even better communication

keeps customer advised of arrival time, determined issue was not due to manufacturer but installation. Made recommendations which were clear and easy to understand.

Good job

She was very helpful..

Skilled,friendly,clean,very happy with service.

Home owner

Fantastic Service


Felt a little silly. He said there was no problem. Oven pops a lot this is the burner igniter. All the time noise but glad no real problem. We will see


Very polite, on time and extremely helpful.


A bit PRICEY! He was here less than 20 minutes and servicing was over $300! TOO PRICEY!

Response from Fred's Appliance Service:

Hello Connie! Thank you for your note. We know sometimes prices are high. These is in direct result of the cost of parts. We do not set the pricing on parts. These prices are set by the manufacturer. I wish we had better control over cost of parts. Thanks for your note! -The Fred's Team. (PS--you may want to contact Maytag directly at 800-253-1301 to voice your concern. They do listen to their customers)


When the job was completed I felt confident the problem was resolved.

Professional and Efficient

Brian from Fred's Appliance did a great job. Arrived on time and took care of the problem in short course. Live technology Fred's uses to schedule and remind customers of service calls..... A-1

Excellent tech

Rep wee but could nt figurairman got right to work and found our problem!

We had been finding a water puddle on our kitchen floor everyday when we came home. It was near our stove but we knew the stove could not be the problem. The refrigerator was also near the puddle, but we could not find any stream coming from it, but the repairman discovered right away that the refrigerator actually was the problem and was able to fix it right away!

on time, customer oriented

Very polite and industrious. Explained procedures and parts very well.

Excellent experience

Good Service. Very nice tech. Totally satisfied.


Very good service, on time, knowledgeable, curtious, would call again for service❗️

Great service

late arrival but otherwise good service


Great service from Brian. He explained the problem clearly. Warranty repair, no charge.

Great service! Love how you can track the driver