Service History

Local Reviews

Rated 4.7 out of 5 stars based on 1104 customer reviews

Map of Olmsted Township, OH

Very good service




Appreciated getting a call and letting me know that he would arrive shortly and on time.


Map of Bay Village, OH

Sz





Map of Moreland Hills, OH

Excellent




Excellent


Map of Cleveland Heights, OH

The technician did a thorough inspection




Great service


Map of Mayfield, OH

Great Service




I had a bad experience before I meet Fred’s


Map of Solon, OH

Solon Experience





Map of North Ridgeville, OH

Warranty work, professional service




Tech Paul H. was pleasant, knowledgeable and very polite. He explained what he did and why without my having to ask. Love the "Tech tracker" feature. Hope to not need your services again but certainly wouldn't hesitate to call if the need arises.


Map of Cleveland, OH

Great service





Map of Westlake, OH

Washer Repair




Great technician ,very professional and on time.


Map of Mentor, OH

good technician




too much time before coming back out for putting in parts


great service;




Brian clearly explained our problem and the workings of the refrigerator and also adjusted the doors which where off balance.


Great service!!!





Great service - you bet!




Thanks for checking out our unit. All is good now with a quick checkup, diagnostics and some instruction to improve the use and performance. Freds has it all together for scheduling and tracking and competent service people. Thank you, enjoy the day!


Very satisfied




Guys fixed fast and neatly


Amazing Service!!




Fred's Appliances was great! The people on the phone were extremely nice and helpful. The techs that came out were very polite and very knowledgeable! The techs answered all my questions. They really know their products. Thank you for a great experience!!!


Deena





Great communication





Outstand service





Junetbird




Great service


Home owner




Very efficient, polite, and prompt.. Good at what he does.. Price was very high.... wow. .


Wonderful Service




The service technician was great!!


Responded in a timely manner




Took two times to repair but stayed on top of the problem.


Great service, very friendly and professional!





Excellent work




Paul did an awesome job - quick and wonderful service!!


Quick and efficient





Good stuff




2nd appliance they have worked on. everything went FANTASTIC KIDS


Outstanding service call.




Couldn’t be more pleased! Mac was polite, friendly, and knowledgeable.


John





John




Good sevice


Great Service!




Robert was very efficient & parts on truck. Great service!


Pleasant experience with service call




Corina was very personable and explained all the "ifs, ands, buts" of the problem- if she had the part, but we couldn't get the screw out. She was acceptable to try my suggestions.


Mr





Jeff and the rest of the team were Awesome!




From the 1st appointments through the 5th, they didn't give up trying to figure out what was wrong with my dishwasher. Can't thank them enough for being persistent and solving the issue we were having. Turned out to be a sensor, but they literally tried everything and didn't quit until the problem was solved. Great company, wonderful people. I trust the staff and recommend this company to anyone that needs appliance service. Thank you!!


Great Service




Everything worked out perfectly during Robert's service call. He was very professional and efficient. We were glad to have him in our home.


Fair price, excellent service




Chad is a really friendly and extremely competent repairman. The company keeps you informed as to when the technician will arrive, which is very reassuring. He fixed our appliance quickly and informed us along the way what it would cost. It was a fair price, we felt and he fixed it very quickly and efficiently. We were so pleased with the whole process.


Great Service!




The service worker was very accommodating and attentive to our need in correcting the problem with the 2 appliances.


Jillian




Customer service second to none. Got an email with a link to track technician and also a call letting me know when Brian would arrive and once he did, excellent resource and very professional.


Good service. Arrived withiin fifteen minutes of scheduled window given




Cornia is a pleasant young lady, quiet , strictly business. Thanks for giving her an opportunity to work with the tools!!!


Would recommend!




Great service, arrived when they said they would ,very friendly and professional.


Great!




Brian was very pleasant, thorough and helpful. The scheduling for refrigerator service however took a entire week due to workload.


Great service





Professional




My tech Macaulay was right on time, professional and courteous. His knowledge is next level and I couldn't be happier with his service.


Completely satisfied





Dishwasher great service





Hose was kinked





Repair dishwasher




To this man, the repair was easy. He was direct, and said the washer was a good design. This was the first time in about 10 yrs that the screen had clogged, yet it was clear I must be aware what goes into the washer.


Great Service. Very Knowledgeable.





Great





Very professional




Fred serviced our dishwasher and refrigerator and was very professional in his manor and fixed both our appliances. Also showed at appointed time.


Very nice guy!





Outstanding




Fred's has the best, most professional system of communication I have ever seen - most major corporations pale by comparison. I'm really impressed, and have already told my family about you. I'd also like to express my appreciation to the lovely lady who answered your phone when I called your office last week - you should give her a raise! I should mention that my KitchenAid micro is in warranty, so I only hope that your prices are as good as your service and staff.


Persistance pays off




Not the usual repair , Had some twists and turns but Paul made it like new again. Thanks for the diligence


Great Personable Customer Service 😄




Fred's Appliance Highly Recommended!!! From Mr. Dannie & Mrs. Jackie Parker.


Dryer Repair




Technician Chad was knowledgeable and professional. Two thumbs up!!


Highly Recommended!




Awesome service! On time, experienced and friendly!


prompt, efficient and courteous





great service, friendly





Washer Repair




Great experience, just wish the appointment could have been scheduled sooner than about one week out. Liked to be able to track service tech, and tech was friendly and knowledgeable.


Barbara




Service was polite & effective & on time.


Was very impressed with my service today for my appliance!





Work on maytag washer. . . Very satisfied




Very happy with service. . .Girl in office was kind, Ben was prompt and very nice. . .very much appreciated!


Satisfied




The repair was knowledgeable about the issue and took care of it in a short time.


Friendly tech, very knowledgeable




Corina really knew what she was talking about.


Great Service





Great Service!!





Very personable




Benjamin was a very nice, very professional technician. He went right to work, assessing the situation and fixing it in no time at all. It was a pleasure meeting him, and would definitely ask for him the next time we require service. As asset to your company for sure. Pricing question was N/A as appliance is under warranty.


Very professional





Super quick and pros at what they do




I would not call anyone but Freds ! They are the best and I have used them for years.


Alta




Did his work efficiently and effectively


fast





Prompt and efficient




I liked that he was on time, did the repair and was on his way..


Martha





Finally done!




Persistence helped solve the problem with my washer. While very professional it took 3 visits to identify what was wrong. Now I have a working washing machine. Thank you


Excellent service and communication




Tech, Corine was very good. Great attitude and very efficient.


The service was very good!





Very pleased




Technician was excellent. Mac was polite and very well trained. Identified the problem instantly. Was neat and helpful.


SERVICE CALL




SERVICE MEMBER WAS PROFESSIONAL AND PROVIDED APPROPRIATE SERVICE AT A REASONABLE PRICE.


Great service





Jerry




I understand service to the public and consider the service I received as exemplary


Paul Howard




We trust Paul Howard to do an outstanding job! Paul is VERY knowledgeable and trustworthy


Prompt, polite, and factual.





Mr





Great service!





Great experience




This was a warranty visit. I was impressed with the communication prior to the visit. The service man was quick and thorough. I would call them again.


Great service!




Tech was knowledgeable and explained situation clearly.


Very good with product and informative about the product





Paul's service was excellent




Paul explained how the parts failed and he fixed the new partsand the microwave is working well now.


Serviceman came in serviced washing machine, courteous did excellent job did not take long. Told me what i must have done to throw machine off course




The new machines do not compare to old machines


Great Service




He was very thorough, polite, and friendly. Explained things and let me know where I can contact if I have any other problems.


Reviewer




Great service.


Great service




Service was awesome and on time


service





Terrible customer service




We made our appointment to have our dishwasher fixed and the appointment was scheduled for Wednesday between 2-5. After waiting I was called at 5 by the technician who said he was running behind and would not be able to make it. He wanted to reschedule for Friday morning and said he would be there before noon and that the office would call to confirm on Thursday. I never received a call so I called to confirm. When I called to confirm the office said that again he would be there between 2-5, this is not what was told to me by the technician. Now not only was my day ruined but I had to reschedule an appointment for my son that was very important. When Friday came I was called by the office and told that my technician was sick and they would need to reschedule for Tuesday. Needless to say I was very upset and was not willing to wait. When I called the office to discuss this with them I was told that they would be able to fit me in with another technician but would not be able to provide me with a time so I spent my entire Friday waiting for a call. I never did get a call, they just showed up so it was a good thing I stayed at home. The technician finally arrived at 5. After all this waiting the job only took 10 minutes!! I would not recommend Fred’s to anyone!!


Response from Fred's Appliance Service:

Good Morning Randy, Thank you for your review. We are going to take full responsibility for this perfect storm. We had an issue with tech illness on FRI that directly affected you and 2 office staff on MON that directly affected you. We're very sorry for this less than stellar experience. This is not normally how our team operates. We will be calling you shortly to discuss. Thank you! -The Fred's Team


Great customer service




Tech came and replace door handle which was incorrectly put on by the manufacturer. According to factory rep the problem was cosmetic so I would have to put it on. Twenty minutes after I hung up the phone, Fred's Appl called to set up an appt for free! What great service.


Not fixed!




Not fixed!


Response from Fred's Appliance Service:

Hello David! Thank you for your note. After reviewing your job record, the technician was unable to duplicate your symptom. We will be back in touch shortly to reschedule another appt. Thank you!! -The Fred's Team


Van




Impressed by the complete experience.


Good service




Scheduling difficult, but service was goid


Mr.




Great Service as always!


Very professional company




Very professional from the people on the phone to service , great job!


Washing Machine




Brian was very knowledgeable. Very polite and very neat.


Patricia





great technician





Refrigerator repair




Jeff did an excellent job..very courteous and knowledgeable...definitely an asset to your Company..


Washer Repair





Excellent




The service tech was polite, very knowledgeable, and carried out the repair quickly.


reefer repair




learned more from brian in 5 minutes so that i can do it all killer good repairman give hoim a raise!!!!!!!!!!!!!!!!!


I like these service people!




Love that I can track the service technician so I’m not rushing to get home. They even called to say that they were running early and could they move up my appointment.


The service man was very pleasant, did his job, and was gone.




I'm disappointed in the quality of the Whirlpool stove in that the metal has to be extremely cheap to pop and crack like it does when heating/baking.


Mario




Excellent service as usual


Susan




Great service


Great service, right on time.




Great service, tech was very good


The problem is not solved




This was the second visit concerning ice in the freezer section of our refrigerator. The first time, some parts were supposedly changed. But the problem was not solved. The second time, we were told that some stuff on the door shelf had to moved. This was done, but the problem is not solved. Frost is still formed and hangs from the ceiling of the freezer.


Response from Fred's Appliance Service:

Hello! Thank you for your review. Very sorry for the continued troubles. Will be calling you shortly to further address. Thank you! -The Fred's Team


Corina




Corina was on time, quick to id the trouble and than repaired the the appliance quickly. She was great at clean-up and prevention of any problems while working. Again. thank you for your great techs and service


Cindy




The technician did all she could I'm calling Whirlpool to return the stove


Very pleased




Brian did a great job. He was thorough, understood the problem, and respectful.


Awesome Service




The repairmen (Matt and I am sorry but I missed the other fellow’s name - I am thinking Brian) were excellent- no awesome. They were courteous and willing to listen to me trying to explain what was going on with the washer even though it wasn’t making the noise-then came back within an hour from when they left because it started making the sound. They came back with a smile. I would recommend Fred’s.


Karen




Neat and timely


fixed ice maker lever




He was very quick and explained what he was doing so I can fix in the future if needed. I'm sure I wont.


On time




On time. Experienced. Clean. Efficient.


Great customer service 😀




Totally Professional and accommodating


Great Service - Works good as new!





New range fails to broil after repeated efforts




I am extremely disappointed and upset by my experience with Dan who came to my home to repair my newly purchased Amana range. I explained to him that the broiler was not working at all, and that last week I had placed a few vegetables in the broiler for 45 minutes, but they were still totally uncooked. Dan and his assistant watched this time as just one piece of onion was placed under the broiler. Even after some 20 minutes, the onion had only one tiny brown spot. In short, the onion remained uncooked. In his first report, Dan claimed "the unit was operating as designed." In cnversation he acknowledged that the onion had not been cooked, but he did not include this fact in his report. In conversation he told us that the ranges were not being manufactured these days as well as ranges of earlier years. In his report, however, he made no mention of the fact that the broiler failed to function. He simply used evasive language.


Response from Fred's Appliance Service:

Good Morning Birginia! Thank you for your note. After reviewing your job record, it was found your oven is heating correctly during broil cycle to 500 degrees. If you feel there is still an issue, we will certainly come back out to further assist. Our office will be calling you shortly to discuss options. Thank you -The Fred's Team!


Very Happy




Very good customer service


Great!





Emily Barnhart




Robert is great! Wish he could have been sent out on Friday!


Great & Friendly Service





Warranty




Tech was friendly and professional. However took two weeks for an appt and another week for a part. Part did not work so tech called whirlpool tech who said washer was functioning correctly. Fred’s tech and myself knew this info was incorrect but Fred’s tech took the advice of whirlpool tech which left me with a washer that still wasn’t functioning. Wish Fred’s tech would have called another whirlpool tech for better advice. Bc I was left with having to explain that the issue wasn’t with Fred’s tech but with the advice of whirlpool tech.....it would have been nice to have Fred’s follow up with me on problem. Instead Fred’s left my house knowing issue was still an issue.


Response from Fred's Appliance Service:

Good Morning Teresa, Thank you for your review. I have examined your job record notes. Whirlpool techline did in fact state your unit is working correctly. We are required by contract to follow their advice. I advise calling Whirlpool customer service at 800-253-1301 if you feel the unit is still not working correctly. Reference SR#7720351179 when calling. Please let us know if we may be of further assistance. Thank you! -The Fred's Team


great service




on time , knowledgable good service


Excellent service. Knew exactly where to look to resolve the problem




See above


Martina




The repairmen were great! Our dryer was a bit of a problem because of its age but they figured it out and now I am pleasantly amazed at how quickly the clothes dry. Thank you!


Well satisfied.





Jim cable





Expensive for a 30 min service and small plastic part




Expensive!!!! Service efficient


Response from Fred's Appliance Service:

Hello Joseph! Thank you for your review. I've reviewed the charges on your particular job record, and they are in line. We charge in accordance of a national flat rate labor guide that our parts distributor provides. This guide is a nationally recognized guide in the appliance industry. Let me know if we may be of further assistance. Thank you - The Fred's Team


Good Service





Excellence in all aspects of service




The total experience over several appointments has been of the highest caliber--from first contact with scheduling service, interfacing with office personnel to excellent, professional service tech. It is obvious that Fred's Appliance is a most excellent run service company with customer satisfaction at the top of their priorities--going beyond the usual to the exemplary.


Great service




Very informative!


Knowledgable and friendly service





n/a





Owner




Our service representative was fantastic, very quick and efficient and had an outgoing personality which my family and I enjoyed


Good service and arrived on time





Made the problem WORSE!!!!




Fred’s technitions have worked on this refrigerator 9 times, and the problems get worse with each visit. I am very frustrated with their inability to diagnose and repair this appliance. It is very difficult to get an appointment. It often takes two weeks. Since this is an ongoing problem, I feel this is unacceptable. This is the only certified repair company in this area for KitchenAid. I am very unhappy with this entire process!


Response from Fred's Appliance Service:

Good Morning Charles, Thank you for your note. I'm very sorry for your troubles. I've reviewed your job record, and this unit has been kicking us while we are down! I see Jess has spoke to you this morning in our office to get you back on the schedule. We will be sure to do our best to get this problem addressed on this next visit. We want to solve this problem as much as you do! Thank you -The Fred's Team.


Job well done and very curtious!




We we’re completely satisfied with the promptness of the service technician Paul Howard. He was on time and explained about their company and service area. I would highly recommend Fred’s Appliance Service. I wish more companies treated their customer like Paul did he set the bar at the highest level. Thanks


Great service. Very knowledgeable, and thougbtful.




Corina is a delight to work with. Great service and very knowledgeable.


Great Service!




Excellent service . Very knowledgeable. Very polite and personable.


great service




Very curtious,prompt, same day service , my refrigerator stopped working to repair it was going to be very expensive service rep suggested wait to fix and shop for a new one, we have 30 days to take off the. 90.00 service call on the total repair, incase we do decide to repair and not purchase new one, won't be charged another service call.


Great Service





Lesley





Jolie




Great service!


Excellent prompt service





extremely professional, knowledgeable! wonderful customer service skills!




Fred's Appliance has always provided the utmost in professional customer service! All technicians that have been to my home over the years have be excellent!


fast and great service




Maytag dryer had chipped paint in drum which was covered under warranty at no cost to me. Whirlpool and Fred's appliance were very responsive in getting this repaired.


Great service with Tim





Very good service call.




Found the problem with the fridge right away


Good service. Maytag covered repair




Jessica was very good with her phone demeanour. She was pleasant, helpful, and clear about your service.


Great service





Marc




Repairman was timely, efficient & polite. Cost more than I thought it should especially since you had done essentially the same repairs less than a year ago.


Response from Fred's Appliance Service:

Hello Marc! Thank you for your review. Upon reviewing previous history, Whirlpool covered your repairs. Our best advice would be to call Whirlpool at 800-253-1301 to discuss your concerns. Thank you! -The Fred's Team


Robert





he did an excelant job.





Stove manifold




Chad did a great job very effociently


Great Service




Great service, very friendly and informative


Great service,timely,knowledgeable




Chad was excellent , knew what to do and did it well


carlin




Chad was on time, neat in appearance, friendly and knowledgeable. A pleasure to meet and an asset to your business. Thank you.


good and effecient service





Caryn





Super Chad





Melody




Ben was very thorough and experienced. He was also very kind to my attention-seeking, bratty little Chi-Chi. I highly recommend him.


Good service but equipment has fundamental issues




Again nothing to do with the company which I find very professional but the washer has inbuilt inefficient functionality


excellent and courteous




Chad was a pleasure to talk with and discuss the problem we had with our dishwasher. He also gave great suggestions towards our further use.


5 star says it all




Good service, courteous and informative.


Kathy




We are pleased


Great customer service, I will call again as needed.




Very good experience.


Great Service




Paul is an excellent serviceman and great representative of Fred's Appliance. He's professional, polite and knowledgeable. Always look forward to having him come out if we need a repair on product.


Great service




Chad was excellent; we would definitely consider caling on Fred’s again.


User error




Dan checked out my new refrigerator and showed my how to adjust the controls. The Amana help desk was no help on how to get the temperature down. Very glad I called, got good advice from a expert.


Dishwasher




Fixed my door - works well now


Ernest




Good Service


satisfacied with the service.




happy to see a female technician.she was very good at her job.


Not impressed




My issue isn't solved. I'm told everything is fine and I can tell it's not. I wasn't home because I had to work and now feel I should have taken they day off to actually have the problem solved.


Response from Fred's Appliance Service:

Hello Mary! Thank you for your note. We will be calling you shortly to further address your concerns. Thank you! -The Fred's Team


Adjustment completed




Refrigerator French door was a little lower than the other. Technician leveled the appliance as best he could and doors are almost even. He said the back left corner needed a shim and he didn't do that in the adjustment service warranty.


Convenient scheduling




Parts were available in the van.


Great service , very helpful , very courteous




Whirlpool paid for the service so I don't know what the pricing was.


Great service




Ben was a pleasure to meet and was very professional and proficient


Very courteous and professional




with respect to the "rate the cost" 3 stars - wouldn't mind seeing a "not to exceed" quote in the future IF possible as this task was completed in under 30 minutes, start to finish. just my feedback as an electrical contractor who also has to provide quotes to customers.


Washing Machine repair




From talking to a customer rep on the phone to the technician who came and fixed my Maytag front loader, I recieved promt friendly service. I would definitely use them again.


Good Service





Great service





Quick service





Great service





great service





Patty





Very pleased with the service and professional status





Carol





Great service ..very dependable





Great customer service




Our technician was prompt, diagnosed the problem quickly, then spent time explaining the operational works. Would highly recommend!


Microwave





Great Service




excellent service. Thank You


Darlene




He was great


Unhappy with the outcome




The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.


Kitchen aid refrigerator




Dan did a quick efficient job replacing the parts


Prompt and courteous




Chad was thorough and did a good job of examining my new washer. I was disappointed that the loud noise is evidently typical of that brand.


Dependable and friendly service.





Very professional!




On time, fast, thorough, and very pleasant!


Happy




Very good job


Great service




Paul was very helpful and answer all my questions to help me get the best out of my refrigerator.


Paul knew his job. Went right to problem and corrected it.





Washing machine repair




Fred’s squeezed me into a packed repair schedule. The tech was friendly, courteous and professional. The job was fixed in under an hour. I am very grateful to all.


Ofdo911@gmail.com




Chad’s a good man.


Great Service




Very professional and knowledgable


Great Service




Service has been good - have had a challenging time determining issue with Kitchenaid Microwave. Any issues are with Kitchenaid - Fred's has been great. Customer service team is friendly and helpful. Technician is timely and provides updates of expected arrival.


Terrible service




Very bad so far. Taking too long between service calls. Still haven't fixed my washer.


Response from Fred's Appliance Service:

Good Afternoon Mr. Oshaben. Thank you for your review. We currently have your parts on order. They are scheduled for arrival on the 18th. We are scheduled to finish your repair the next day on the 19th. If part happens to come sooner, let us know, and we will do our very best to move you up. Thank you -The Fred’s Team


Great Service





Eileen





Great service




Appreciated Paul's expertise and professionalism.


very quick and service man was nice





Still trying to get my dishwasher repaired




Repair men are courteous and arrive on time. Working on repair for over a month. Came yesterday and installed a part. Tried to use it this AM. Worked 15 min. Then quit. Same problem. Touch buttons wouldn't work. Had to go through warranty co. Then had to wait for call back from Fred's. Now can't get a technician to come out for another 2 weeks. Shouldn't take this long to get service.


Response from Fred's Appliance Service:

Hello Catherine! Thanks for your note. We will be calling you shortly to address this concern. Thank you and speak soon! -The Fred's Team


Great service, pricey




I was very appreciative the tech had what he needed on-hand, very glad to not have to wait for parts to be ordered. I was disappointed to see the first hour of labor was not included in the service fee. The arrival time window was a bit ambitious, 1-4pm when I was #9 of 11 for the day (which was nice to see/track via their web site).






Very professional




Very professional and efficient.


Fast, awesome service





Dishwasher repair.good service.




Friendly and efficient repair man.


Great servixe




Ben came in, found the problem right away, fixed it and showed me what it was, and now I’m baking pumpkin magic bars right now. Yay and thank you!!


Great service





The Husband




Dryer repaired and working and wife happy.


Excellent




Great service. Very thorough


Pauline




Excellent service from Ben!


Great service!





Helpful repairman!




My repairman was helpful and arrived within the time window given.


Excellent all around.





John





very knowledgeable, professional and pleasant.





Great Servive




Corina was timely and very professional.


Maytag Dryer




Thorough, knowledgeable, would recommend Paul's service to anyone.


Excellent service




Brian is so efficient and explains everything as he goes along. Fred's Appliance Service is extremely fortunate to have him as an employee!


her service was terrific. it took 4 visits to solve the problem.





Great service




Ben knew what was wrong with our ice maker right away. He had the replacement part in the van and fixed the problem.


pleasant and professionally handled





Good Service





Great service




Nice service tech


Satisfied





Homeowner




Great


very nice and efficent tech execellant service




we were very pleased with the attention to detail. Fred's gives great service


he was extremely knowledgeable




he helped me understand all there is to know about my washer and how to dispense everything in certain quantities etc.i have never used this type of washer before which is a front loader machine. i needed to be reassured it was doing its job because my son has been very ill and needs to have clothing extremely clean and free from any germs and bacteria etc. thank you for sending me a person that has made the visit very helpful and pleasurable. he took his time and did not rush me at all. he was very respectful and extremely nice. i would recommend him to anyone. i have to say he is the first person in a long time that i was happy to get help from and talk to.


Professionalism is still alive!




Dan..a very competent technician, made his assessment of the situation and confidently laid my complaints and concerns to rest.


dwights stove





Excellent Service and Technician




Please see previous survey....same great service in all aspects. Ben is an expert.


great service and excellent traingg that should have been given o us by the store when we bought the appliance.





Dishwasher fixed!!




Robert was very professional and answered additional questions I had. Thank you Robert!


Nita




Reliable, prompt, courteous


Jackie




He was very polite and had patience for questions.


Great service




Corina went out of her way to get the job done.


great technician very friendly





Dish Washer Repair




The service was quick and the technicians were polite. They were on time or early.


Frank





Patric ia




Fast service. Curtiuse. Repairman ccleaned unifotm.


Great service and very helpful.





Betul Yildirim Berber




Great !


Oven




After checking out my oven, the repairman said a whole downdraft had to be replaced. I had called him for a vent repair. My oven was in total working order prior to the service call minus the vent. When he put it together it no longer worked. He wasn't sure what he did to it, so it took him quite a long time to fix it . I heard the vent going and asked him about it because he said he couldn't fix it. He said it was working and I didn't need a whole new downdraft that would have cost hundreds. Makes me wonder if I hadn't told him the oven didn't work if I would have been stuck for an expensive part that I didn't need.


Response from Fred's Appliance Service:

Hi Lynn! Thank you so much for your note. We will be calling you shortly to discuss and further address your concerns. Thank you! Speak soon. -The Fred's Team


PROMPT ARRIVAL




SHE EXPLAINED THE REPAIR AND GAVE TIPS ON PREVENTING FUTURE PROBLEMS WITH MY STOVE.


Roberta




Great service. Try nice And personable service person .


Clearly experienced, efficient, effective




Engineer got to the cause of the problem quickly, solved the issue and went soon after


Great Service




Great service and I appreciate the tracking feature so I can more easily plan.


👎




Had to wait all day for appointment, fan is still loud and paid for 2 service calls plus labor and service man here total of one hour between 2 appointments. Nice service tech but unhappy


Response from Fred's Appliance Service:

Hello Casey! We will be calling you shortly to get your concerns addressed. Speak soon. -The Fred's Team


Michaelle




Technician would not verify incorrect info with office. I had to contact the office in order to authorize the warranty repair.


Response from Fred's Appliance Service:

Hello! Thank you for your review. We appreciate it. I just spoke to the tech. He has explained that the purchase date information from his end showed the wrong information. We ended up hashing it all out for you though. Very sorry for the troubles. -The Fred's Team


Great Service




Arrived on time. Polite, knowledgeable, explained what the problem was and was able to fix it.


Great Service




Ben was very conscientious and professional. Explained what he did to fix the problem. Great Service Tech!


Great service





ice maker III





Great assessment




We appreciate the assessment made by the technician and will follow the suggested operation instructions and see if it makes any difference.


Great service




It was very professional


Prompt, efficient, solved problem, friendly.





Great service





Amazing service




My microwave had problems, it was checked and fixed very quick. I was impressed with the organization and communication with the customer.


Awesome Service




Ben was very thorough and polite. Ben knew exactly what he was doing. Thank you.


It was under warranty




Great service would use them again! The only thing that was upsetting is it took 2weeks to schedule an appointment. The service men were very nice and fixed the problem!


Great Service





Lianqiao





was on time





Excellent Service




I had a great experience with Fred's Appliance Service. The technician was very kind, knowledgable, and arrived on time. They were able to fix the problem with my washer with no hassles using my whirlpool warranty.


I loved the online scheduling system.




I loved the online scheduling system and the reminders. The service technician was on time and very polite. Best of all, he was expert and had my over the range microwave repaired in about 20 minutes.


Appreciate caring service people




Excellent, very nice personalities. They seem to really care. Thank you.


Service good




Considering, this is the 3rd time in a month for service, I believe this gentleman knew what he was doing


Great service




Chad is very good tech and nice young man


Took Two Viists but Got Fixed




Had a refrigerator that wasn't cooling. Initial repair done on a Friday, unit didn't work over the weekend. Two technicians came late the following Monday (after 7:30 P.M.) to finally get the refrigerator working again.


Very pleased with service. Technician on time!!!!!! Thankyou!




Very good


Great Service