Service History

Local Reviews

Rated 4.8 out of 5 stars based on 4213 customer reviews

Map of Oberlin, OH

Technician did a great job





Map of Strongsville, OH

GMH Review





Map of Mentor, OH

prompt service




I appreciated the email and phone messages letting me know when to expect them. They were also very cordial and answered all my questions


Map of Perry, OH

Jason service




Very satisfied with the 2nd visit. Should have seen problems the 1st visit.


Response from Fred's Appliance Service:

Hello Denise! Thanks so much for dropping us a line. We're sorry your appliance defeated us on the 1st visit. Sometimes they even get the best of us! We're glad we got you the second time around. Thanks again, and have an awesome week! -The Fred's Team


Map of Elyria, OH

Excellent Service




David was very nice and very knowledgeable! He was very patient also explaining to me what he was doing to repair my fridge.


Map of Lakewood, OH

Great Service




She was very efficient and explained everything she was doing. Also gave me excellent advice on using the washer. Good personality. Left me feeling satisfied. Also wonderful to see women in this profession.


Map of Willoughby Hills, OH

Frig





Map of Cleveland Heights, OH

Awesome Service!




We were very pleased with the process, timeliness and the professionalism of the technicians.


Map of Willowick, OH

Great service,worked around my schedule,and fixed right





Map of Brook Park, OH

On time and thorough




Only issue I had was with a hose that was not leaking prior to service but was leaking after service. I realize that hoses are not part of the washing machine but since they were installed new with the washing machine and less than a year old, I was frustrated that I had to replace at my own cost.


Great Service, cordial technician




Did a thorough job in indentifying the problem and arriving with the correct solution.


Excellent Company




Courteous and competent service people as well as Maddy in the office, who is an excellent representative of your company! She is friendly, efficient and a pleasure to work with. She’s an asset to your company and is really wonderful at her job! Thanks so much for your great customer service and fantastic service people!!!


Friendly service





Great service




Very polite. on time, clean up his work area


GE screw repl'mt on washer




Good job, works. Only concern is the high cost, mostly labor and service call.


Very good service




Tech. Was pleasant and prompt. He dealt well with my two older dogs. Knowledgeable and solved the problem


Arthur really knows his stuff!!




Arthur was great! We really appreciate his knowledge!


Great




very good experience. The tech gabriel was very professional


Denise




service was prompt and great


Awesome service!





Great





Great experance




Always let us informed of hat he had done great manners.


Great service call from Corina




We requested Corina for this call as she was here a few years ago for another appliance. Very helpful with information and pros and cons of repair vs. replacements.


Amazingly efficient




I’m used to waiting for days or weeks for repair appointments, so was astonished to get an appointment to diagnose the problem with my washing machine the very next day—and equally pleased that both the diagnosis and repair could be done the same day! And our technicians were just terrrific. Fred’s was recommended by a friend and I’ll be using them for all my future appliance repair needs.


Mac was extremely professional and knowledgeable would want him again





Excellent Service





Great service





Great service





GREAT SERVICE





very knowlegeable, but willing to ask his senior advisor for help




Gabriel was friendly and competent .He knew what was wrong with our dishwasher from our description, and worked diligently to fix it.


Excellent proficient service




Very efficient and professional. Knowledgeable. Highly recommend and will continue to utilize their services.


Rob




Corey was excellent. He knew what to do. He was polite and friendly.


Great Service!





Good service




I hope he solved the problem.


Well pleased with service and service tech.




Corey was able to locate problem without any delay. Ordered part and once we received return to install. Cleaned oven before he left. Will request Corey if we ever have an appliance problem. Your on line tracking service is great.


Great Service




Very nice, clean and organized.


Great




Very good the highest 10. Professional


Very good!





Friendly




My technician was very friendly. He offered great advice and was really easy to work with.


Friendly




Great service


Great worker




He took the and fixed the problem told us to call back if clicking continues to call back


Thanks so much!





Nick




Nice guys, very professional, job done quickly and well.


Don




On time, fixed the dryer, no problem,


Great Service




Corinna was very professional, curtious and friendly.


Excellent Service




Prompt, courteous, and professional. Highly Recommend!


Very Pleased




Happy with the prompt courteous service


Clicking Sound from Fridge




Our 2 1/2 year old Kitchenaid fridge started making an occasional clicking sound. Tech diagnosed that it was an intermittent issue with the compressor starter switch and replaced it. Fridge no longer makes the noise.


Great service




Corina is awesome. Would highly recommend her.


Great service, knowledgeable, and friendly!





The Tech was very professional and very and knowledgeable




Very Knowledgeable friendly


great service




our washing machine was diagnosed quickly & correctly


friendly, knowledgeable reps.





My washer works again!!!





Highly Recommend Freds




Fred’s has the best customer communication and scheduling system I’ve ever seen. They take the guess work our of scheduling, let you know exactly when they’re going to be there, and show up when they say they will. Their technicians are professional and expert with the repairs they make.


Great service




He was prompt, completed the repairs and was very neat, left no mess. He answered our questions and was very helpful to explain the complete process for the warranty. If we need appliance repairs in future will call him.


Great work to get it going again




Great customer service


consciencious , throrough




was very thorough and consiencious


Prompt. Great technician





Great service





Great service




Good Convenient timely service


Great




Fabulous! All done as promised. Corrina was very professional and personally delightful. Would gladly recommend and call you again if needed for anything else. Thanks.


Great Service




Jeff and Chad were awesome and outstanding. The service, workmanship, promptness, timing and attitude were obsoletely wonderful and complete. They convinced me that Fred’s Appliance has nothing BUT the BEST!!!!! The experience was memorable and flawless!!! Thank you so much!!!


Excellent service




It got fixed, and quickly!


Tina




MAC was a talented technician . Friendly , confident . My oven got fixed!


Refrigerator Service




Brian and Joe did a great job, Friendly, knowledgeable and professional.


Great Service




Our tech Mac was fantastic. Very personable and friendly, and Extremely knowledgeable.


washing machine problem





Washer Repair




Did a good job on repair. Hopefully it holds out.


Great service




Technicians were fantastic. Solved my problem quickly.


a personable and knowledgeable young man.




This young man knows a lot about the products he services and is very good at sharing tip s with me the customer.


Gabriel was prompt, courteous, and professional.




I am a project manager for a large HVACR company. Gabriel is an asset to your company!


Corona was absolutely amazing. Arrived on time, completed the work in record time and was great at communicating





Great Service! Great Price!




Highly recommend


Very good service, Mac was very nice




Good service and on time


Timely, efficient




Washer repair estimate


Fridge freeze





Waasher





michele




Lot of information and good service


Excellent service





Great Service





Very happy with service. On time and professional.




On time, professional. No hassles. Explained repairs needed and accomplished them. Highly recommend them.


Sevice Call




Tech was friendly and professional


Wonderful service





Timely and professional. Service was great





Great swrvoce





Prompt, courteous service!




Positive, helpful experience!


Fixed problem





Great!





Joanne





Bad price / professional tech





Response from Fred's Appliance Service:

Hi Wes, Thank you for taking the time to share your experience with us! We are happy to hear that Art provided you with professional service and that your dishwasher is up and running again. We pride ourselves in offering stellar service in every way! We frequently evaluate our pricing structure to ensure that it is both fair and allows us to continue to offer quality service. Thank you again for sharing! Have a great week! The Fred's Team


Service Top Notch





John




Fred’s Technicians did a great job. The dishwasher has been working fine since the repairs!


Great




Tech did a Great job


Service plan




Good


Training included




I felt bad they had to come out due to me not realizing I had to run the hot water before running the dishwasher. They were very professional!


Response from Fred's Appliance Service:

Hi Carrie! Thanks for dropping us a note. Don't feel too bad about yourself. Appliances sometimes even get the best of us, and we're the experts! Thanks again! -the Fred's Team


He was great.





Helpful





All around great experience




Great service! Corina was professional, informative, and incredibly kind! I would recommend her any day of the week to anyone!


Great and fast service




I was more than impressed with how quickly Fred’s got the job done. Would recommend.


Great service as usual




Always a great experience


no problem




No problem found by Jason except he found debris in filter and suggested we clean off items more thoroughly. Dishes were much cleaner after running the next load. Wish he had shown us how to check the filter and clean it if necessary.


Response from Fred's Appliance Service:

Hi Claude, We appreciate you sharing your review with us! Unfortunately, there are lots of things that can prevent dishes from getting clean and can be difficult to troubleshoot over the phone. We are happy that Jason was able to assist with the debris in the filter and that the machine is now working properly. Let us know if you have any questions on his suggestions on how to prevent this in the future! Have a great week! The Fred's Team


Great service





Excellent service




Paul was on time, efficient, and explained things very clearly. I was also pleasantly surprised with how quickly I was able to get an appointment with Fred's.


excellent service.





Dishwasher-Great Tech




Awesome customer service and diagnosis. Clean, friendly and knowledgeable. Quick and respectful. Would use him again.


Great service




Great technician


Linda




Corina is great. Efficient service, and you would never know she was here after she’s left. She is immaculate.


Great service




Quick response, I like the ability to track the technician so you have a good idea of when they will be at your location.


Brian





Great Service




Paul was very knowledgeable and fix our issue with the dryer.


Great Service




Jason was professional and efficient.


Joanne




Great service


Brandon




Great service, and quick!


Great Service from Gabriel!




The whole experience of scheduling and monitoring the service man on the date of service was all great. Gabriel was a terrific person, very professional and explained everything to me. I really appreciated it!


Warranty service




Great


Great service





Very professional and well mannered.




Gab took a step by step approach to finding out what the problem was with our dishwasher. And he fixed it! It was a pleasure to work with him.


Friendly service, very fast




Brian and Joe called me to tell me they could be earlier than expected which was great. They came in, took a look at my washer, explained my problem, fixed it on the spot within minutes, and charged a very acceptable price.


quality and prompt customer service





Very exceptional service call




Very professional with quality of workmanship being outstanding


Kim




We had a rather unique problem and the service technician did an outstanding job explaining in laymen's terms what we needed to know and why. Kudos to Cory! And Fred's Appliance! From customer service to the tech. Outstanding service!


Great service





Excellent service 6 stars!!!!!





The schedulers were great. The tech was personable, knowledgeable and you could see it was his passion. He cared about his job and about me as his cus





Great service




He was very professional and went about is job with very good knowledge of explaining the issue with us.


Very nice, timely n efficient repair





On time and fast




Dan was on time , friendly and knew what he was doing.


clothes washer




very good job, quick and correct.


Great service




Professional, prompt, and fast


Great Service




Service tech very professional and was kept updated at all times.


Dori




I feel that the cost for the call was understandable. On the other hand, there should not have been a labor cost because the part had a warranty! It cost us over $200 for the lights in a brand new refrigerator! Ridiculous!


Response from Fred's Appliance Service:

Hi Dori, Thank you for you review! We always keep our diagnostic, parts, and labor charges separate. This way, our customers always know exactly what they are paying for and can make decisions regarding their repair accordingly. After reviewing your account, I see that Whirlpool chose to offer you a courtesy concession to cover the parts for you. This means that you were only responsible for the diagnostic and labor charges and were charged the amount that the technician quoted prior to the repair. We apologize if you feel that this is unfair in any way. We would recommend reaching out to Whirlpool if you feel that they should have also covered the labor charges. Have a great week and stay warm! The Fred's Team


Great service, as always




as above


Paul




Outstanding job. Neat, timely, courteous. Couldn't be better.


Dan & Nick were Gr8‼️




Dan & 8th day trainee Nick Falsone were GR8‼️ They were polite, pleasant, prompt & professional ‼️


Great




Excellent service The tech was great Fixed the problem Right away very happy With your company Thanks


review Macaulay





5 star service and serviceman




Gabriel is an asset that I hope you realize you have he is very respectful of his customers and their home he has great abilities and knowledge of his job Gabriel loves his company and can’t believe how much his supervisor actually cares about him while he was sharing this info with me I could not stop thinking that I could not believe how much he cares for his customers please thank the person that was smart enough to hire Gabriel if 10 is the max he surpasses that


Great professional service!




Very prompt and it’s great to follow the technician’s progress so you know when he is coming. Great communication!


Marticia





Jason healed our cook top!





Warranty Repair




Quickly confirmed problem, new part arrived in two days, installed no problems


Joyce




Great service


Fixed my washing machine




They fixed the problem with our washer, and even checked on our fridge too.


Great job! Quick and excellent job.





Great service




Mac was friendly, professional, and was able to diagnose the problem quickly. He did a great job.


Great service




Very helpfully and respectful young man


Great experience





Great service!




Corina’s professionalism and service were outstanding.


Perfect




Perfect service. Repair person arrived on schedule. Repair made quickly


Dan was very professional and within a few minutes knew exactly what the problem was.




We were very pleased with Dan's explanations regarding the water filter. I asked him "how long can you keep the refrigerator door open when cleaning inside". He told us just a short time. If I need an appointment again, I will ask for Dan.


GREAT SERVICE




great service repairman gave all answer we needed


Excellent




Been using Fred's Appliance for many years now. You can't beat their professionalism, customer service, and technical knowledge!


Best of the best




Great service


Great service




Corina was pleasant professional and timely


Paul





Response from Fred's Appliance Service:

Hello! Thank you so much for taking to time to leave us some stars. I've reviewed your service history, and I've found we didn't quite get it right the first time out. I see we're scheduled to get you squared away this MON 1/28. Sorry for the troubles, but, we will prevail! Thank you! -The Fred's Team


Terrific & Prompt Service





service




Jason was good. Whirlpool stinks. A less than three year refrigerator with a factory defective part was not covered at all. Had to get a new refrigerator. Not happy with whirlpool.


Service Top Notch




Corina was FABULOUS!!!!!


very professional





Incredible




Best service impeccable personal


Service call on time - great service from Dave




Very personable guy and explained things well.


Quick service




Courteous, friendly, worked hard to find problem.


As usual, SUPER!




Jeff is very polite and professional. I never stress when I need to call Fred’s Appliance because I know my problem will be fixed to my satisfaction.


Best around.




Always good work.


Robert





Professional, punctual, and quick




Technician David I believe was his name was great I even called to let Fred’s know how satisfied I was with his service


Great




Great


Good




It was very good


prompt and courteous





great service




very respectful and clean.


Great Service - Knowledgeable Tech





very knowledgable, awesome guy





Good Job




Competant service delivered by a good technician who very helpful, too!


Freezer repair




Hopefully this will get fixed as Fred’s appliance is here once a year


Very knowledgeable and helpful




He fixed the problem fast and shared his knowledge of how to properly operate my dryer. What a valuable employee!


Great Service





Great service. Very fast!





Deborah




The best service of any company with whom I’ve worked! All the employees, from the schedulers to the repair people, are both professional and very personable - a rare combination today. I was amazed that your company understood that the problem with my appliance is a design flaw, not my fault, and that you determined on your own not to charge me. I thought I’d have to argue about this but I didn’t even have to present my side - it as already acknowledged by your company. The scheduling feature you offer, of setting a reasonable amount of time in which the repair person is to arrive and then providing a site on which I can follow the repair person’s progress, is excellent! I even received a call telling me that the repair person had just left their last appointment and was on their way. That is so thoughtful, so convenient, and (sadly) so unusual in today’s marketplace. You are truly in the 21st century and I love working with you!!!


Great visit




David was very knowledgable


So knowledgeable professional




Assessed all issues- explained clearly on time stated in contact- did what they said they would do-👍👍👍


Fabulous service!




Brian, as with everyone I have dealt with at Fred's, is knowledgeable, professional, and extremely courteous, but he is my favorite.


Great Service





Very thorough.





Paul was professional and courteous!




Paul immediately put on his foot covers which I greatly appreciated. He is a kind person and an efficient worker.


Gregg




He did a great job. It took three times to become great, but a job well done.


Great Follow through




How about a few more women as technician? Can't you actively reach out to them?


Great service





Service was amazing





great service





Willie




Really great service. Everyone is knowledgeable and courteous. Could not imagine using anyone else. I recommend highly.


Great service, very thorough!




Really nice and thorough work. Clean and professional.


Fred's Tech Service




Dan showed up within the designated time frame. He quickly assessed the issue, did the repair, verified everything worked, and was on to his next call. It doesn't get any better than that.


David was polite, and kept me informed as to the problem and how it was to be resolved.





Great Service





great service




he advised me how to handle the problem if it occurs in the future


Susan




The service man was very good.


Great service





Professional and Personable




Jeff was very thorough. His competence is obvious. He took the time to explain the situation. I was very impressed with Jeff personally.. Fred’s Appliace Service provided outstanding service.


Excellent





Washing Machine Repair




Very knowledgeable & Professional


Very professional




Mac knew what the problem was immediately and ordered the part to fix my dishwasher which came the next day and he fixed it promptly the following day.


Pros




Both gentlemen, I can't remember the names, were very professional. They put covers on their feet to protect my wood flooring and preceded to fix my appliance. They did in a timely and professional manner. I would definitely recommend to family and friends.


Great Service





Thank you!




Efficient and friendly... it doesn’t get any better than that.


Great




10 good job


service technician




He was prompt with his appointment and definitely knows what he's doing.


Excellent




Work was done on time and efficiently; technician was friendly and professional.


Kathy




Alway a good experience


Great





Prompt service, professional staff members




Brian and his assistant were on time by the exact minute shown on the technician tracking site. Had a very short but thorough examination of our washer, and it ended with no additional charges aside from the service call. Love the site where we were able to track the status of our service call at any moment. Will definitely use this company in the future! Thank you!


Rebecca




Great service. Friendly technicians


Professional-prompt-knowkedgable




Good tech


Smart guys




Very good service they both deserve a bonus!!! Way better then the other place i had come out. I also got samples!!!!


Great service, pleasant serviceman, on time





She really was great. Explained everything to me.





Great Service




David did a wonderful job troubleshooting and repairing my dishwasher


Refrigerator is not operational after service.




Still searching for a repair.


Response from Fred's Appliance Service:

Hello William, Thank you for sharing your review, we are sorry to hear that your refrigerator is not working! We will be happy to send a technician out at no charge to take another look. Someone from our office will be calling you shortly to schedule an appointment. Thank you! The Fred's Team


Experienced technician




Mac was able to quickly analyze the problem with my refrigerator ice-maker and easily fix it due to his experience with the appliance.


Fast, Fine Work




The guys showed up in less than an hour. Needing hot water fir the lyrme to unstop the disposal, they also discovered an unrelated issue. Thr e/pilot on our water heater for some reason had done an emergency shutoff. Fixed that and got the kitchen drains freed up. Reasonable price. Fantastic service.


Great Service




Very knowledgeable


Great service





Great service




Great service. The scheduling and tracking was excellent. Thanks


Extremely polite service tech




Paul did a really great job in a timely and friendly way!


Friendly staff, prompt response, on time we’ll communicated




Everyone was friendly and helpful on time and well communicated with show up times highly recommend I had a two incedents on our extended warranty Fred’s fulfilled both promptly with no incedent


Awesome staff and very efficient




Best appliance repair experience I’ve ever had. The service technician was fast, efficient, and fixed the problems right away.


Great Service




Corina was very efficient and professional


great service




Sent from an extended warranty service. I am very happy with the follow up appointment options and will use them for service on other appliances I have. I can't rate the pricing for service since I was under warranty


thanks!!




I liked your direct and honest attitude during the visit. You are "user friendly" and that's wonderful! have a great day all day, B.


Service Pro




Mac was very helpful in diagnosing the problem and explaining it to my home warranty company. He was very cordial and professional. I would definitely recommend Fred’s to anybody in need of appliance repair.


Great service, very prompt





Great service





satisfied




a little pricey.


Tom




Great technician


Judith





Whirpool Washer/Dryer Repair




The technician was very professional and provided a thorough explanation of the problem.


Outstanding tech - wonderful




Our dishwasher's wires and panel burned and melted. Gabriel explained everything to us. Always on time, love the tracker provided in the e-mail. Gabriel was knowledgeable and unfortunately kept finding more damage from the burned wires and had to come back. We were always glad to see him


Good Service




Appreciated the multiple ways I was contacted to provide adknowledgement of call, and status of repair man arrival timeframe.


She was a pro





Relentless!




Had a problem that just wouldn't go away. Fred's didn't give up. They sent a new set of eyes out and the problem was corrected. So grateful for both of my service techs. They were great.


Great service




Corina was amazing as she was knowledgable and got the job done fast. Thanks for great service!!


Great Service




Knowledgeable repairman. Listened to my concerns, addressed all issues. Great customer service and would highly recommend him.


Great service




On-time, efficient & knowledgeable service! Brought our broken washer back to life & gave great advice to help us talk to the appliance manufacturer. Highly recommend! (And scheduling is super easy too!!)


Polite and professional




Gabriel was great to work with!


Great service awesome prices




Pleasant and informative I Would recommend to anyone


As always great service




2 men ....polite and professional


Great Job




The technician was prompt, knowledgeable and courteous. I would have them back any time for appliance service.


Satisfied





great service





service




Corey did a great job


Found problem, fixed machine




Tech found problem quickly, ordered parts, had them shipped to my house, showed up next day and installed them. No muss, no fuss


Veda




Service was excellent ! Hope the second replaced part works !! Very pleasant person to service us.


Christie





Great service




Dan was very informative. Great service.


Good service and helpful hints




Mack took care of refrigerator drainage problem and provided helpful hints for preventing/treating the problem in the future


Very good service, did not expect labor additional to service charge





Poor service




Service tech called to determine (1) the cause of crack in my glass stove top and (2) detrrmine why i reveive random error code on the stove top. Technicians were unable to detrrmine either. Sis not seem to know what they were doing.


Response from Fred's Appliance Service:

Hello Jenny! Thanks for dropping us a note. We've reviewed your service records. Your job is currently pending. It has been turned over to Jenn-Air to make the final decision on your repair. We're very sorry for the miscommunication. We're reaching out to Jenn-Air again on your behalf to check the status. Following, we will be in touch with you! Thanks again for your time. -The Fred's Team


A professional




Very professional, helpful and courtyard.


Very professional and friendly service!





They were very fast and pleasant. They were through on no time. I was very pleased with the service





unfortunately, our problem is still not fixed




i believe the serviceman should stay long enough thru a washing cycle to make sure it does what it is suppose to.


Response from Fred's Appliance Service:

Hello Tony! Thanks for taking the time to drop us a line. We're sorry you're still having troubles. We're going to call you shortly to get this problem resolved for you. Speak soon, and have a wonderful week. -The Fred's Team


Issue wasn't handled




My wife was home at the time and the service guy said our fridge was fine. I disagree. The mullion flap on the left door of the fridge does not open fully when the door is opened after the right door. Therefore, when the right door is closed first, the mullion bangs into the front of the door. There is no way in hell this is supposed to happen.


Response from Fred's Appliance Service:

Hi Eric! Thanks so much for dropping us a note. Very sorry you're not feeling your refrigerator mullion flap is quite right. We will get right back out there to take another look and get this problem squared away for you. We will be contacting you shortly to schedule. Thank you!! -The Fred's Team


Gregg





Response from Fred's Appliance Service:

Hi Gregg! Thanks so much for giving us a rating. It's appreciated. After careful review of your service event, I'm not showing anything went awry with your service. We will be contacting you shortly to obtain further detail. You may also email us more detail at service@fredsappliance.com or call 888-453-7337, and we will be glad to help! Thanks again -The Fred's Team


Great Service





Numerous unnecessary missteps, eventually got it right, no customer service follow up




The initial diagnosis was done well. Two incorrect parts were ordered; on the next visit, technician installed them and said the job was done even though the part mismatch should have been obvious to him! I realized it was not right and contacted Fred's. One of the parts was reordered but when the technician came to install it, he realized he needed to reorder both parts. That was done and on the 4th visit, the problem was finally fixed. On the plus side, Fred's and the technician followed through and eventually got it done (at no additional charge). On the minus side, (1) two extra visits were required that should have been unnecessary (thankfully the stove could still be used during the process), (2) the technician would have accepted the incorrect parts and the resulting poor stove performance if I hadn't caught the problem and (3) I never got a call from Fred's customer service or management to assure me that they were on top of this problematic repair.


Response from Fred's Appliance Service:

Hello Ivy, thanks for leaving such a thorough description of your service experience with our team. It's much appreciated. After careful review on your service history, we did have some trouble procuring the parts on your range type. This issue was stemming from a tricky parts lookup. We're very sorry we had troubles getting the parts for your unit. We know parts issues are never fun. We're glad we were able to ultimately get the problem squared away for you. Thanks again for the feedback. -The Fred's TEam


Informative and Friendly!




I was paranoid about how hot my dryer was getting, even on low heat. After Amana came out to check it and didn’t explain anything I reached out to Home Depot who sent Fred’s Appliance. Jeff was great! Even though nothing was wrong with the dryer he stayed and explained how the mechanics of the machine worked so I would know it was running safely. He was respectful and polite. Thank you so much!


Great Service




Corina was professional, efficient, and a pleasure to work with.


Joe




Jeff explained everything and took time to make sure I understand. No pressure experience. Thank you.


Great




Service was timely and professional


Ed





Mueller Lofts




Corina has been on site a few times to deal with various issues for us. She is very knowledgable, personable, and an overall pleasure to work with.


Showed up on time, courteous





Great service. Jeff very nice.





Professional Service




We've been very happy with the responsive and professional interactions with the Repairman for our double-oven.


Lynne





Try listening




Told them the brand of my appliance. Got to my home on time, terrific. Repairman said we dont repair that brand. Waste of my time.


Response from Fred's Appliance Service:

Hello Bruce! Thanks so much for the feedback. It's truly appreciated. This issue is stemming from the manufacturer of your product selling this brand name to another manufacturer. With regret, we don't service this brand under both manufacturers. It can be very difficult for us to sometimes determine who actually made this particular brand without a model and serial number being provided during the initial call. We're very sorry this happened! It's never fun for either of us! Thanks again for dropping us a line -The Fred's Team


Great Service




Robert did great job.


Levy





VERY GOOD EXPERIENCE.




QUICK AND ON TIME.


Great Service




Scheduling service was very easy and flexible. Technician was professional and knowledgeable and quickly diagnosed and repaired my stove. He was able to answer my questions. Would highly recommend Fred's Appliance Services.


Fantastic!!!




Gabriel was very knowledgeable and nice. He is definitely a asset to your company and will recommend to friends and family.


Service was good





great service




the technicians really knew their stuff. I had previously had technicians here to service and repair, and they usually applied the service fee (if they did the repair) to the actual cost.


Awesome service,




Was very happy with my service from Fred’s Appliance. The technician was right on time, very friendly. My washer that is 9 years old runs like new again!


Great service




He was very professional