Service History

Local Reviews

Rated 4.8 out of 5 stars based on 1652 customer reviews

Map of Mentor, OH

Ice maker repair





Map of East Cleveland, OH

Great Service





Map of Chardon, OH

Repair not fixed




My washer still leaks. So obviously it was not fixed.


Map of Brecksville, OH

Great service





Map of Painesville, OH

Right on time, Excellent in all respects!




Living out of a picnic cooler aint no picnic. So we are delighted to have our refrigerator up and running.


Map of Cleveland, OH

Intergrity




Fred’s appliance is a company with honesty and integrity.


Map of Parma, OH

Laura




Great service


Map of Pepper Pike, OH

Ginny




Excellent service. On time and thorough.


Map of Mentor, OH

Great service




Cory was excellent. He was very helpful and professional.


Map of Oberlin, OH

Knowledgeable, Informative, and Honest





Jim




The repair guy was great on-time clean cut. Very efficient and polite he worked on the washing machine however it is still squealing


Response from Fred's Appliance Service:

Hi Jim, Thank you so much for leaving us a 5-star review. We always strive for 5-star service, but a squealing washing machine isn't up to our standards. I just left you a voice mail to get you set up for another appointment so we can get you taken care of. You will just need to call your extended warranty company at 888-775-6937 to schedule service. As always, feel free to reach out to us with any questions or concerns 1-888-45-FREDS. Have a great weekend!


Great!




Guys really knew their job


Great service




Awesome service. Great experience.


Great service




The repair man was very polite and he resolved the issue with my fridge quickly. I just wish Fred’s offered evening appointments.


Great Service




Tech arrived on time. She was thorough and informative and got the job done quickly and efficiently.


Tim




Great service technician


Much appreciated service





Leane




Great service


Great service




Corey was on time, courteous and knowledgeable.


Very Helpful




Corina was great in helping solve our problem


Professional & competent service




Dan was very professional and knowledgeable. Very satisfied with service.


Service quick and easy!




Found problem ordered part which was overnight-ed and then fixed the following day!


Good service. Disappointed with garbage left in my driveway





Michelle




Great service. Technician was prompt, informative, polite and very helpful.


great crew





Excellent service & Great customer experience




Right from initial call to the actual service provided was very well handled professionally. Mac identified the problem at first instance and confirmed by testing the same. I am glad that my initial search got Fred Appliance and will definitely use in future.


On time, Quick repair, Great Service





Susan




Excellent customer service


Very good service




Corina was prompt, helpful and quick!


Jen




Friendly maintenance man


Great Service




Very Knowledgeable and Professional !


Art




informed me at every step what was happening and what was going to happen, was on time and professional.


Friendly, quick service




Corina did a very good job. She explained the issue and what work needed to be done.


Dryer





Barbara




Great experience, very professional


Great service!





Chris




Very professional


Patricia




Really great and very pleasant.


Great service





great service




This is the 3rd time I have used Fred's Appliance Service. They do a great job, arrive on time and are able to finish the job that day. I like that you are called 15 minutes before your technician shows up. I wouldn't hesitate to call them again in the future.


Elaine




Very impressed with the service, the repairman, the tracking schedule etc


Great service





Kathy





Good Service





Gregory




My experience with Macaulay was great. He arrived promptly, was very courteou, explained the issue clearly and remedied the issue quickly and effectively.


Great Service





on time great customer care




will recommend


Super service




Did a great job assessing these situation and fixing the problem


great service





Ro




Prompt, knowledgable. Would recommend


Great service




The service man was very professional and had excellent knowledge on explaining different parts and what they are used for in other words to make a story short he is a great guy


Great service





Great service and advice from the tech's





Not done yet waiting for parts




Not done yet


Great service




Very polite and explained everything


Rachel




Took time to decipher issue.


Excellent





Carol





Overall very satisfied




Great service the service professional was very knowledgeable and friendly


Fast Service




Never disappointed with your Services.


Great Service




Awesome service, quick, clean and punctual!


Brian is a gentleman, a very nice person. He was thorough; great service!




Your company is very professional from start to finish. I really like that I know 2 days ahead of time approximately when my appointment will be. I really appreciated the automated call to say Brian was 15-20 min away. I’d like to be called about 45 min before, if possible.


On time service and very helpful repair men.




Good service


Great Service




Corey was enjoyable and efficient in resolving our issue


Laura





Stark




Very impressed with the service and the ability to check to find out the time of arrival.


Love the tracking option





Great Service





Great Service





Great Service





Sherri




The service tech was on time and did a great job.


Really great service




Catina was wonderful..great service..very efficient


Blair




Very well great job done


Saved the Day




Brian was very knowledgeable about this washer, and he quickly figured out the problem. And, he patiently explained the functioning of the washing machine. I was on the verge of returning it, but not now.


Thank you!





Problem not resolved after 2nd service call




The water dispenser on my refrigerator delivers cold water that turns warm after a few seconds. Your service man - this time, felt the warm water, but spent most of the time saying most refrigerators have this problem, & nothing can be done about it. He kept saying "this is the way they are designed". Really?? That's how they are designed?? And the warm water is "as they are designed" It costs more for a refrigerator with a water dispenser-so if you cannot fix this "design" problem, then I want this refrigerator replaced with a refrigerator with a water dispenser that dispenses cold water. Really? designed to give warm water??


Response from Fred's Appliance Service:

Hello Joseph! Thank you very much for your review. We greatly apologize for the frustration with the water temperature coming out of your dispenser. With regret, we have no control over this as a service company. The water reservoir within refrigerators today do not hold a large volume of water. In result, the draw at the dispenser may not be chilled to your satisfaction. Our best advice is to discuss this matter directly with Whirlpool as they are the manufacturer of your refrigerator. You may call them directly at 800-253-1301. We're also here to help if anything else is needed! 888-453-7337 or service@fredsappliance.com. Thank you! -The Fred's Team


good job nice service




Would recommend


Locked Again




April 6, 2018 at 8AM, we put clothes in the washer, and it. In locked again.


Response from Fred's Appliance Service:

Hello James! Thanks for the note. We will be calling you shortly to discuss! We're here to help! -The Fred's Team


great service




arrive on time. diagoinxed the problem quickly and fixed the machine without needing new part. Adivsed me that despite the age of the machine, it ewas worth fixing.


Warranty repair





Cyndi





Great




He did a great job thank you


Great Service




Very nice and knowledgeable!


Robert





Rhonda




Great experience , friendly, helpful and timely. Couldn’t have gone better.


Corina: Excellent checkup and useful information




Corina proved to be a good listener as I reviewed the history of recently owned magtag washers and the squealing noise during the spin cycle in our current model. Of course the week long squealing stopped yesterday and did not present itself today. Corina did suggest putting in lighter loads with less detergent. After running a cycle she thinks the bearings are fine. She also suggested using our smart phone to record any future squealing noises which might occur. We did appreciate the convenience of making, confirming, and pinpointing the time of service by Fred's Appliance.


Wonderful!





Great service, very friendly technician





Great technician attitude




I was very happy with your tech that came to my house. She was very friendly and polite.


Great




Very educational


Jim




Great service very Freindly fixed the microwave


Great service




Fast quick quality service


Excellent




Timely, efficient, professional experience.


Great service




The service tech was very friendly, professional, and knowledgeable. He was able to diagnose and fix the problem with my refrigerator. He even had the part in his truck so a second visit was not needed.


OMG A LIFE SAVER -




WHIRLPOOL AND FREDS APPLIANCE ARE ABOVE ALL THE REST IN APPLIANCE CUSTOMER SERVICE! CAME IMMEDIATELY


Great service




. Knowledgeable technician


Chad is awesome!





Promt service, knowledgeable tech, fixed the problem!




Corina was very knowledgeable and was able to diagnose the problem with the wall oven. She had the part on the truck and fixed it immediately.


Rita




Was impressed with the updates via email and phone. Customer service rep and tech were very friendly and knowledgeable


Mr




Very good. Honest and personable. Definately use again


Very helpful




Corey ran about 2 hours late due to another call. I wish a dispatcher would have called to let me know instead of me just waiting around until 7pm. Once he arrived I told him I only had a half hour available and he did everything he could to make sure I was happy and could pick up my child on time .


Response from Fred's Appliance Service:

Hello Natalia! Thank you for your note. Very sorry Corey ran behind. Appliances do get the best of us sometimes. We're glad we were able to connect with you. Thanks again, and we're here to help if needed. Thank you! -The Fred's Team


Couldn't have been better. Corona is terrific.




Great service.


Great!




Dan was friendly and incredibly professional


Kind Technician, Superior Service




Everyone that I talked with at Fred's was fantastic- on the phone, very polite; in person professional, informative, and courteous! Five out of five stars!!


Excellent experience!




Corina was a pleasure to deal with. She is extremely knowledgeable and efficient. I will definitely recommend her and Fred’s Appliance to my friends and family.


Geoff




We are so happy with the service of Freds. I so appreciate the update on arrival time. Corina was so pleasant to work with but most of all she fixed the problem with our ice maker that the previous company failed to do. I will absolutely use this company for any future needs.


Great and fast service




Very helpful and quick service


Give Corina a raise




Corina was friendly, knowledgeable & knew the product in & out.After finding the problem and fixing it she gave several tips on how to get the best results from our dishwasher.She answered all questions fully.


Great Service !!




Corina did a great job


Great service




The gentlemen that came out were very nice and professional. I feel the price for labor was absurd, they were there maybe 15 min to drain my dishwasher and it was $90! I feel that's very extreme for the work done.


Great Service




Our tech showed up right on time and was able to get all issues resolved in a very efficient time frame. He took the time to explain the issue in detail.


Francisco




Great service!


Great Job




Art communicated very well, was on time and fixed my problem


Very professional




Technician was very knowledgeable and quickly resolved my issues.


John





Great Service





Very good experience




Even though the technician was behind, he called and informed us he was running late, he was nice, knowledge and completed the dryer repair within minutes, he also explained to me and my wife the issue with the washer and ordered the parts needed and setup a date for the return visit.


Good Service Call




Arrived on time and well prepared for the job. Very thorough. Problem solved. In and out less than an hour!


Great service




On time. Professional. Courteous


Friendly and helpful technician




Although Dan could not ID a problem with the icing up of the freezer, he gave suggestions as to what to look out for when closing the drawer. Will notify Whirlpool if it occurs again!


Great Service and Prompt





Great service





Excellent service. Repair person on time, wore shoe covers, communicated clearly and concisely. Was concerned with our needs.




Great service and repair oerson


Dryer





Highly recommend!




Colina was great, gave her honest opinion based on her expertise. Highly recommended


Great service





Reliable and organized service, awesome price





Great




Very good. Employee sent to fix micro wave was very good. Would recommend your service to friends.


Great Service





we continue to have the same problem with the ice machine





dishwasher warrantee repair




Already did this. Please stop your requests.


Response from Fred's Appliance Service:

Hi Judy! Thanks for your note. After reviewing, it shows we've only sent 1 request. We're very sorry if something else happened. We're here to help. Feel free to reach out to us with any further questions or concerns at service@fredsappliance.com or 888-453-7337. Thank you!! -The Fred's Team


Quick service!




Awesome service. Very efficient and fast as lightening!


He was fast and efficient.




I appreciated his work and hope that what he replaced will have been the problem. If these ice makers have so much trouble you would think someone would come up with a solution to the problems they have. We use a lot of ice and I would not have to do without an ice maker.


Extended warentee repair




Pleased with overall experience


Kristen





Excellent service




We were scheduled quickly and service was excellent. Price was very fair.


Excellent!





Great Service




Macaulay was very knowledgeable and practical - great experience with him and your company


fridge service




both repairman were excellent and very friendly


Ray




Outstanding experience, highly recommend!! Very professional, curtious, timely, and nice guys.


Great service





Barbara Smith




Professional service with a smile 🤗


Shelley




Excellent service


Proficient diagnostician




Called to say he would be early. He was technically sound and instilled confidence that after 5 or 6 prior attempts by another repair company that ice would be produced for longer than a couple months. Cleaned up the work site when done.


great service





From the frying pan into the oven




Our control board had a glitch that would not allow our lower oven to work. Fred's was able to get me a part and up and running.


Great service





Kithchenaid fridge




Great service knowledgeable repairman


Great Service





Good service




On time and fixed t the problem.


Great service that timely corrected the issue!





Robert





refrigerator warranty repair




great friendly service


Great service,





DC




Tech knowledgeable and personable, timely repair...


WHIRLPOOL WASHER SERVICE





Awesome technician




Great experience and visit!


Sheila




New what the problem was immediately and fixed it


Great Service




Excellent scheduling system. Kept posted with reminders, & let us know when tech would arrive. Great service. Promt and efficient.


Great service and on time





maytag washer




Excellent experience. The service staff was actually early solved the issue and advised if it reoccurred I should call Whirpoll and Fred's would come back out.


Polite and professional




Repairman was neat, courteous and advised me of my problem. Honest about it.


Courteous, knowledgeable repairman




Polite and efficient. Took time to show me what was wrong with my washer motor and how he replaced it.


Great




I was very satisfied with the visit


Great





Excellent





Great Service and found my issue right away. Advised on what to do next.





Great sevice, Great tech





Great technician




Jeff was very knowlegable and professional.


Great service and always on time and very polite





Awesome repairman




Excellent service from representative


Great service and on time




Techs were very polite and answered my questions.


Great service.




Great service. Both men were polite (it counts), efficient, and well prepared. No complaints at all. Would contact your company again if needed.


Mrs





please send us info on our warranty




please send us info on our warranty for wall oven and frig. thank you


Response from Fred's Appliance Service:

Hello Edmund! I just sent you an email with your warranty information. Please let us know if we can be of further assistance. Have a great weekend! -The Fred's Team


Nice and knowledgeable





I very polit





Great service





Pretty Impressive




He cane, he fixed, he was pleasant. Could not ask for more.


Great service





Amazing service on the phone and in person




They arrived just when they said they would and fixed my dryer in minutes!!!!


Service was good, very professional




No problems 🙂


Charlene Bradley/Brown




Great dervice


On time, quickly replaced parts





Cindie





Excellent, Professional Service




Brian and Dave did an AMAZING job for us. They diagnosed the problem and ordered all the parts needed to fix our refrigerator. When the parts arrived, they had to basically disassemble our entire refrigerator to fix the issues. It took them 5 hours plus and they worked the entire time. They were quiet, courteous and careful!! We were concerned that the refrigerator would look "rebuilt" but it is as good as new! Thanks so much to Brian and Dave.


Art did a great job. Very professional and knowledgeable l




The refrigerator was under warranty. The office staff was very friendly and acccomodating.


Dryer Repair




Always professional superb service.


Good service




She was a kind Woman.


Great service





Great service





Mary




Great service most informative


Great service




She did much, much better than the guy who came the first time.


Did. Of maint




Great reputation


Awesome service




The service was excellent and the lady that was their was very knowledgeable and courteous and polite. I would recommend u guys to anyone


Warranty service




I greatly appreciate the timely fashion in which my repairman managed to take care of my problem with my washer. He was professional and knowledgeable in the repair. He was also very courteous.


great quick service




they had an opening so came sooner than expected, they had the parts on the truck and finished the repair in one trip


Owner




Very prompt And professional tech was polit courteous and efficient


Professional Service




courteous,understanding & explanation of problem.


Great Service, helped get warranty coverage of defective part




Very professional. Found problem that local appliance repairman could not find.


EXCELLENT




CORINA FIXED OUR PROBLEM VERY QUICKLY. SHE WAS VERY COURTEOUS AND PROFESSIONAL.


Ahead of schedule and completed in one visit!





Great service!





Excellent service





Great service right on time





Great Service, Nice people





Very Impressed with Scheduling and thoroughness





Great service




Easy to make appointment online. Great customer service


Great service




Mack & Gabriel replaced wiring harnesses on our Kitchenaid microwave (13 months old). They were Knowledgeable, polite & explained what they were doing. Excellent service & excellent workers. Very pleased.


Excellent





All Around Great Company




Corina did a great job getting my difficult dishwasher back on track. Professional, capable, pleasant!


Kathy




Great service. Very knowledgeable


Professional and knowledgeable!




Very impressed with the service and the solution! This was a warranty repair and I am pleased with the responsiveness.


Washer service




Couldnt have had a nicer gentleman or better experience Ultimate professionalism


Great service thanks!





Great service





Excellent quality service




The technician was knowledgeable, knew right away what needed to be done, ordered the necessary parts, and upon arriving to do the install of the new parts completed the job in a timely and quality manner. Everything one would want in a repair service.


Great!!




On time. Efficient. Very reliable. Great communication. Goes above and beyond to ensure quality and a well thought out repair. This is the best appliance repair company that I have had. I got them through Lowe’s home warranty. Lowe’s should use them as much as they can.


Service





The best service ever.




Same day service for my fridge was awesome.They were very professional and fixed it right away. Thank you for the excellent service. I will sure tell my friends and family about FREDS great service! Thanks again!


Technicians Mac and Gabriel were professional and courteous - thanks for the great service!





informative




checked problems out and informed us of the problem. waiting on my wife to make her decision on fix or scrap.


Great Service




Fixed my problem quickly and efficiently.


Very polite technicians




Great service


Great Service




Fred's employees are polite as well as professional.


Good service





Best service I’ve ever had!




The staff at Fred’s are very friendly, knowledgeable and professional. I appreciated the reminder calls when the repairman was going to arrive; they have a great system. The first visit he found the problem with my wash machine and ordered parts that arrived within 2 days. He was back right after that to fix it. He scheduled me as the last call for the day to accommadate my schedule, which is exactly what happened. I would highly recommend Fred’s to anyone looking for the perfect company for repairs.


Lisa Ratliff





Response from Fred's Appliance Service:

Hello Lisa! Thank you for your review. We're very sorry you felt you received less than stellar service. We reached out to you via telephone on 3/6, and we didn't seem to be able to connect. Please give us a call at 888-453-7337 or email service@fredsappliance.com. We will be ready to figure out a solution! Thank you -The Fred's Team


Great service.




Andy did a terrific, professional Job with my repair. He was quick to find and repair my water leak. He is very pleasant and explained the problem to me.


great service!




Dan did a great job of identifying and fixing the problem with our dishwasher very quickly.


Good Service,and the price was right!




Chad was on time.He was a very nice guy.Chad explained what the problem was and fixed it.The price for his service was reasonable.I would recommend Fred's Appliance to my friends and family.


RALPH




Great


Very nice





great service




awesome techs and very respectful


Deanna




Excellent service. Very knowledgable and friendly.


Wilma




It was good


Great Service





Great service




Technician arrived as expected and was knowledgeable


Great





Wonderful!





Great service




Mack was quick and efficient. Diagnosed the problem quickly and took care of the situation. Loved the tracking system day of service.


GREAT SERVICE, EXCELLENT PRESENTATION,INFORMATION




PLEASANT ATTITUDE


Professional and knowledgeable service




Brian Brocco is an asset to the company. He is knowledgeable, prompt and does the repairs in a timely manner. He made sure my dishwasher was running smoothly before he left. I appreciate a repair person who is thorough.


Fast and Courteous Service




We're very please with the service we received from Fred's Appliance Service.


Knowledgable and Professional Technician




Technician did all that he could. My issue still remains, but it is due to poor product design--something I will discuss with the manufacturer directly. Technician was able to fix another fridge related issue I was having. Very knowledgeable on appliances.


GREAT PROFESSIONAL SERVICE!




WE WERE UNDER WARRANTY. PRICE N/A WE WOULD RECOMMEND FRED'S APPLIANCE SERVICE TO OTHERS.


Fixed dish washer




Great


All around excellence!




Corina was so impressive with her knowledge, professionalism, courtesy and timeliness of getting the job done. What a pleasant surprise to have a woman doing this job and so well.


Ed




Great job once again


Great service




Always worked around my schedule. Good experience thanks


Very good





Great




On time, very professional and very nice!


Nadija




Cost is n/a, appliance is under warranty.


Great service





Good service and friendly personality.





Great srvicr





He was on time professional and fixed it and also Very helpful in answering my questions





JW




The technician, Corey was a very pleasant person and helpful. It was a minor part replacement to our maytag washing machine, and my husband and I was glad Corey was our technician. The women I talked to at Fred’s Appliance were very helpful and pleasant. I would recommend this repair service company.


Georgette





Great service





Not a cool experience.




This service had to be pushed back for over a month. Sometimes the tech didn't show up when scheduled. Other times he didn't seem to be knowledgeable about how to repair the ice maker.


Response from Fred's Appliance Service:

Hello Marshberry! Thank you for your note. Unfortunately, this ice machine got the best of us. Sometimes, things just don't go as planned. We're very sorry for the troubles! -The Fred's Team


service was very good





10 out of 10





Great service, knowledgable and professional technition.




Corina did a great job in repairing our refrigerator. She arrived on time, completed the repairs in a professional manner, and was a pleasure to be around. Thanks


Novak





Fantastic Fred's Team




The Team from Fred' was on time, kind, effecit, through. H explained what he did and provided help full ways to maintain our machine. Fred's will will be my first call for honest,dependable service


Fast service





Great service, even better communication




keeps customer advised of arrival time, determined issue was not due to manufacturer but installation. Made recommendations which were clear and easy to understand.


Good job




She was very helpful..


Skilled,friendly,clean,very happy with service.





Home owner




Fantastic Service


Maureen




Felt a little silly. He said there was no problem. Oven pops a lot this is the burner igniter. All the time noise but glad no real problem. We will see


Rhonda




Very polite, on time and extremely helpful.


Connie




A bit PRICEY! He was here less than 20 minutes and servicing was over $300! TOO PRICEY!


Response from Fred's Appliance Service:

Hello Connie! Thank you for your note. We know sometimes prices are high. These is in direct result of the cost of parts. We do not set the pricing on parts. These prices are set by the manufacturer. I wish we had better control over cost of parts. Thanks for your note! -The Fred's Team. (PS--you may want to contact Maytag directly at 800-253-1301 to voice your concern. They do listen to their customers)


Knowledgeable




When the job was completed I felt confident the problem was resolved.


Professional and Efficient




Brian from Fred's Appliance did a great job. Arrived on time and took care of the problem in short course. Live technology Fred's uses to schedule and remind customers of service calls..... A-1


Excellent tech





Rep wee but could nt figurairman got right to work and found our problem!




We had been finding a water puddle on our kitchen floor everyday when we came home. It was near our stove but we knew the stove could not be the problem. The refrigerator was also near the puddle, but we could not find any stream coming from it, but the repairman discovered right away that the refrigerator actually was the problem and was able to fix it right away!


on time, customer oriented





Very polite and industrious. Explained procedures and parts very well.





Excellent experience




Good Service. Very nice tech. Totally satisfied.


Washer




Very good service, on time, knowledgeable, curtious, would call again for service❗️


Great service





late arrival but otherwise good service





Dan




Great service from Brian. He explained the problem clearly. Warranty repair, no charge.


Great service! Love how you can track the driver