Service History

Local Reviews

Rated 4.7 out of 5 stars based on 1364 customer reviews

Map of Andover, OH

Great Friendly Service





Map of Cleveland Heights, OH

Very friendly and helpful





Map of Jefferson, OH

Arrived on time-excel. apperance-- with tools and parts




He would be welcome in our home to work again


Map of Chagrin Falls, OH

RICHARD




Satisfied customer


Map of Mayfield Heights, OH

Service technicians are all very polite and respectful





Map of Cleveland, OH

Manuela




Great service, very friendly and knowledgeable.


Map of Lorain, OH

Great service





Map of Cleveland, OH

Amazing service




The team was responsive from calls about scheduling to the amazing staff that came out to fix the dishwasher. It is more like a whole new dishwasher!! I loved the tracker for the service team it made planning so much easier


Map of Bay Village, OH

Great Service





Map of Novelty, OH

Marleen




It was great!


Fred's is great.




They did the work quickly and professionally. Fred's is the Best!


Washing machine repair - warranty





J





Response from Fred's Appliance Service:

Hello Jerold! Very sorry for the continued trouble with your refrigerator. We have you back on the schedule, and we will get this issue resolved for you. Thank you! -The Fred's Team


Great service




Art was so nice and did a great job on our repair.


Great service




Service technician Corey was very professional- couldn’t find a problem-but left me feeling much safer using my washer. Really wish I knew why it smelled like burning rubber during spin cycle though. It doesn’t smell like that now.


Dishwasher repair




I am very satisfied with service from 1st phone call to the completed repairs . This repair was under warranty from the manufacturer so I’m not sure about their pricing but I would use them again if the need arises.


Kathy




Great service and knowledge of repair


Great servicemen that did a awesome job




Fred's did a awesome job servicing my appliance.


Great service




Chad is an excellent tech. We also love your tech tracker feature


Disaster




We called Fred's Appliance because our ice machine on our refrigerator was not working. The repairman came out and said we needed a part which he would order. He turned off the ice maker and said everything would be ok until he got back a few days later. Here he caused our entire refrigerator and freezer to go out and all food spoiled. We returned home to a disaster of a warm refrigerator and spoiled food when all we originally had wrong was an ice maker that did not work. Never once did the repairman say that the refrigerator could go out.


Response from Fred's Appliance Service:

Hello Deb, Thank you for your note. We will be calling you shortly to discuss. Thank you -The Fred's Team


Very good service on repair.





great service





Great Service Techs, Communications




Service Techs were great and office called frequently to update while waiting for parts to arrive.


Great Service




Our problem with the fridge's noise was resolved immediately. The technician was very knowledgeable and showed up on time. I was given a time window between 1pm-4pm...technician called 10 minutes before arrival around 2:20pm,


really great technician





Great Service





D





Dishwasher only three years old. Took two visits, but Art stayed with it Two hours and got it all up and running! Very




Very knowledgeable and stayed with diagnostics step by step. So appreciate!


Yes




Great service


very good service





Incompetent




Had to call another tech out that same day who knew exactly was wrong and ordering parts. Pretty simple igniter issue and my complaints regarding inconsistent operation is notorious of this igniter fail. A total waste of time and money!


Great service




I'd recommend to all my friends


Repair Quality




Fast and efficient. You can send Mac here any time. Knows his stuff !


Great service as always





Excellent!




The service couldn't have been better.


buzzer




He and his trainee, also Brian, made every effort to duplicate the problem, but it would not occur. The buzzer has been fine.


Carole Rorrer




Was treated very nice. Give him a raise!


Excellent!




Our technician shared with me what was done in a professional way that I was able to understand. He went out of his way to take care of the problem. I would ask for Paul if I should have any future problems.


Good service company





Great service!




The technician was knowledgeable, professional, and willing to answer all my questions. My service was under warranty so cost to me was not an issue.


Great service




Tech arrived on time and was very helpful.


Would have been nice to have the problem explained or written down in its entirety.





Response from Fred's Appliance Service:

Hi Jason! Thank you for your note. The original technician, Mac, will be calling you shortly to discuss. Thank you! -The Fred's Team


Scott




Great service


John




A great job as before when you have had a service call here thanks


Anita





Great service from customer to the technician...they fixed my year old oven




My oven would not heat up. Jeff my service technicians was friendly, knowledgeable, and timely. Even with the delays if parts they did a great job when the parts came in. The front desk that schedules your appointments was amazing they were very helpful when they realized the part had not arrived in my scheduled service date. They rescheduled me for the next day. I would highly recommend them for the service they provide.


Good Service





Knowledgeable and professional workers





Fred's is the greatest!




The Fred's appliance repair team again went the extra mile in repairing our double oven. We have had appliance repairs done by Fred's over the years and we feel quite safe in their hands. As we all are aware, appliances are not made nearly as well as they were 20 or 30 years ago, so a service that is as reliable and skillful as the Fred's team is mandatory. We now buy appliances that Fred's will service since we like how they can help us out. Robert, one of Fred's technicians is quite special. If there is an issue with one of the appliances that they service, he will figure out how to fix it. He and other Fred's team members are also always respectful of your home and try not to cause collateral damage or make a mess. Fred's team is the greatest.


Very Good Service





Great Service




Friendly and fixed quickly


good job





It was great service and a great repair person





Nice and efficient





Dishwasher Repair




The team came and were very quick and precise and I have a working dishwasher! It was coverend under a home warranty, so I don't know how much the actual service was, outside of my co-pay.


Great




The technician that came out was courteous and professional and she did her job well


Timely response, honest feedback and clear next step guidance was delivered.




Great overall experience with no delays or hassles.


Great service





Sally




Brian was fantastic. We have had excellent service from Fred's both times that our Whirlpool appliances have been serviced. The communication is great with being able to track the tech prior to your appointment. You have excellent customer service in place. Thank you


Need more service





Response from Fred's Appliance Service:

Good Morning Sally! Thanks for your note. Very sorry for the continued troubles. We have you back on the schedule to get your problem resolved. Thank you! -The Fred's Team


professional and knowledgeable




represents your company well.


Terry





great service




Corina was very professional and knowledgeable. She answered all of my questions and informed me about things I did not know about the refrigerator. She's a keeper because she loves her job and it shows.


Great Service




Tim was very helpful and informative. He explained everything for me and was professional and courteous throughout the visit.


very knowledgeable, competent and professional









Great Service




Corina was great and professional.


Great service





Knowledgeable tech




Great service


Excellent service





Anne




The service man you sent was great. He was just a really nice man and seemed to know what he was doing


Great Service





JoAnn




Service on my washer was excellent. The 2 gentleman were professional and courteous.


Great Service !!





Great service




Tech was very polite and efficient


Great service




It was efficient and quick service with sympathetic guys. They just forgot to tell me that I was supposed to receive pieces for them and I could have thrown them away...!


Terrible




Appointment time not even close both times scheduled. Over a week to finish the job and for the price and headache could have gotten a new dryer.


Response from Fred's Appliance Service:

Hello Carey! Thank you for your note. It was good talking with you. We hope that we addressed all of your concerns. We're here if you need us! -The Fred's Team


Great service





Outstanding Service




The technician was cordial, very experienced and did an outstanding job! I will continue doing business with Fred’s appliances because of the quality of its people.


Wes




Guys were great. Professional and exactly who you would want representing you.


great service and great repair person




very timely and courteous people working for this company


Reg




The service man did an excellent job explaining to me how I can get the best performance from my washing machine. I still do not agree with the design of this Maytag washing machine however I'll follow his advice and make do. Marie Davis


John





Great service




Guys were professional and answered any questions i had. I would recommend their services.


GREAT





Awesome




Absolutely great. !!


great service





They did a nice job! They waited to make sure it worked!





Robert Rocks!





Reliable service




Service technician was pleasant and completed the repair thoroughly


Thomas




I was very pleased with the service men that repaired my dishwasher.


Great service




2 men each time came out all were very polite and professional. I will use your service again


Didn’t fix our problem




We had intermittent issues with our gas oven, and the individual made two repairs, and tested it (once or twice I suppose) but it failed to light again the second time I tried to use it after he left. I called back and now I need to go through whirlpool again to schedule. What a pain. It should have been fixed properly the first time.


Response from Fred's Appliance Service:

Good Morning! Thank you for your review. We're sorry we didn't get it right the first time. With regret, it's Whirpool's policy that you have to contact them directly as the end user to setup another service call when it's under their warranty. It was good talking with you, and we will be sure to get this problem addressed for you. Thank you! -The Fred's Team


Great service!!! REALLY





Great Job




The job was accomplished in a professional and efficient manner.


Floyd




Did a great job. In and out in very little time. But since he left our lights in the refrigerator do not come on immediately. There is a delay


Very Happy





Good enough tha





GREAT WORK





Fast Service





Awesome job




Nice, friendly, and efficient work. Completely in a timely manner.


washer repair




n/a


Completely satisfied.




Super technician. A+


Great service!





Great service




Corina was really great and efficient repairing my microwave.


Reliable





On Time / Great Service / Courteous / Professional / Credit to your company





good service




technician on time and very knowledgable about appliance


Great




Great service and very friendly


Great





Very Knowledgeable, Great Service




It was a 10 day wait for service. On the day of service the time specified was right on


Staff was professional & on time





Great





Great service.




Service man very knowledgeable about dishwasher


Excellent service (again)!




Macaulay was at my home today for the second time and although he was under the weather his customer skills remained intact! Of all the technicians I've had at my home he is hands down the most caring and pleasant person! Thanks again, Mac!


Top notch





Brian provided me with great service by explaining everything he was doing and he solved my microwave mystery with a flick of a switch. He was able t





Thomas




Good advice goven


Great Service





excellent plan for services




both very expirenced tech


Good service




Great customer service


Average





Warranty service




Fast and efficient


Service excellent





Pleasure to work with





Excellent service




Very personable and knowledgeable. He answered questions about my other appliances even thought that was not the reason for the visit. Will definitely use again.


Awesome




She was exceptional. The Best


Outstanding!




Outstanding!


Excellent service




Jeff was very professional, and very punctual


Really great and efficient service.




Was very pleased with the service. He was very courteous and informative.


Traci




Great set


Beth




Great tech, corrected problem promptly.


Awesome service





Bunny




Perfect efficient service.


Great job!





Donna





Thank you





Great Service





thorough and polite




Brian quickly understood the problem and had his trainee make the necessary repairs.


Jerry Wetzel




SUPER SERVICE


Ice cube maker




They were efficient and timely. The Ice cubes were available and single in about 18 hours


Great




Courteous, informative service.


Scott





Wanda




Great service


Rachel





LLM




The service exceeded my expectations. Both techs were professional and friendly. Dan had the replacement part our fridge needed and it was installed quickly. Couldn’t be happier with the entire experience and everyone we had contact with.


Great job





Great Service




The service was great. The technician was very polite and professional.


Dryer repair





Great Service




The service was great. The technician was very polite and professional. Repairs were completed as expected.


Great service




Love how they keep you updated regarding their arrival time. Technician was efficient when a part needed to be ordered it came very quickly. Awesome job


Was pleased with their friendly, professional service




Was very pleased with the communication about the upcoming appointment and follow through.


quick assessment




Very knowledgeable team. Fast. Efficient.


John




Great service


great service




Very professional and on time. Completed his repairs quickly and double checked his work to make sure it was working properly.


Amy




Mac was an excellent technician. Extremely informative and pleasant. A+++ Thanks, Mac!


great service




very timely,professional


Fred's Appliance is great!




We needed servicing of our KitchenAid dishwasher. Brian came to our home with a trainee, also named Brian. They arrived on time and spent considerable time assessing our problem, which turned out to be more complex than a wearing gasket. Brian diagnosed the situation, teaching the younger Brian why he did what he did. Brian took apart the entire front of the dishwasher and corrected several faulty situations including ones due to sloppy construction of the dishwasher by the company. Our dishwasher now again works beautifully and I believe that it is in many ways better than when we first bought it. Brian explained to us what the problems were and how he planned on remedying them. His logic was faultless. Very careful with our home which we really appreciated. In our minds, Fred's Appliance is the best appliance repair company in the area. They are definitely worth waiting for!


Thanks





gas stove ignitor repair





Excellent Service from Start to Finish!




Received a call immediately upon booking appointment on line. Call confirmed details, ordering parts based on my issues. Received email confirmation and appointment time frame. Technician was extremely knowledgeable - worked fast - put booties on when coming into the house. Cleaned up after and was fast efficient and personable! I'll book Fred's again, in a heartbeat.


Great Service





Great service




Excelent


Robert




Very friendly and helpful


great




Awesome


Great service




I found the technician to be very knowledgeable and professional. I would hope I get the same person back again should I have further problems. The previous technician was extremely rude and unprofessional and I don't EVER want to see him at my house again. The attitude of this technician was much more positive and customer-friendly.


Terrific service from very pleasant technician





Excellent work




Installed the control panel in no time. Very friendly and professional.


Jeff did an awesome job!




Well knowledged, and very proffesional





Great Service. Very knowledgeable and a really nice young man.


Geat Service - Pleasant technician - Very knowledgeable




Very happy with the service provided by Fred's appliance.


Dishwasher Repair.....




Excellent service every time....


Fred's Appliance - Fixed Dishwasher





Great Service!!




Very satisfied with Fred’s Appliance Service and especially with Paul the serviceman. He is very knowledgeable and has a great professional personality.


Very satisfied




Great response I didn't worry if you were coming I was informed quickly


Great Service!




Corine was professional, friendly and really went above & beyond to make sure we were happy with the installation service she provided.


Machine not fixed.




I just ran a small load of clothes and the same problem is still happening, the clothes are soaked and not ready for the dryer. I have to run the "Drain and Spin" cycle over and over just like the original complaint.


Response from Fred's Appliance Service:

Hello Robert!, very sorry for the continued troubles. We will be calling you shortly to setup another visit! We will get you squared away. Thank you -The Fred's Team


awesome service and no price





Great service




Excellent


knowledgeable tech. very professonal service.





Lucy




Great service, very efficient.


Matt





Great Friendly Service





Great Service





Knowledgeable & nice





Great service





Coming to the rescue!




Being without an oven during the Christmas Holidays can be frustrating!


Excellent service





CRAIG R SNYDER





great service




Mac was very professional, knowledgeable and efficient in the performance of his duties. It was a pleasure to work with him.


Punctual and professional




Hope e dont need to use them again but if we do the ywill be first we call


Excellent service.





Awesome Service!




Diagnosed and fixed issues quickly. Very professional.


Chris





Excellent Service




Dan was extremely professional, knowledgeable, friendly, and courteous. He really took his time and check my refrigerator thoroughly, all the while explaining to me what he was doing.


excellent service




the service people were very good. the parts came in super fast. appt. times were well kept. we still need to run it in a full cycle for a final test.


Mario





Awesome, we found the real problem





Maytag Washer




The technician was polite and efficient. She also gave us some helpful hints for effective use of our appliance.


Successful Repair





Sue




About a week ago we scheduled an appt to occur between 8-12 in the am. When they did not arrive by 10:30 or so, we called and they changed window from 11-2. They arrived at 2:30. They did a nice job but our entire day was spent waiting. We would have liked a phone call signifying an approximate arrival this morning.


Response from Fred's Appliance Service:

Hi Sue! Thank you for your note. After reviewing your records, I completely agree. We dropped the ball in contacting you to let you know that our tech was running slightly behind. Very sorry for the confusion. Thanks again for your feedback! -The Fred's Team.


quick service ice while here.




Fast and knowledgeable service tech. Not overly happy that the part cost twice as much as the going price for the identical part. I don't blame that on the serviceman.


Response from Fred's Appliance Service:

Good Morning Daryl! Thank you for your note. I've reviewed the price we charged on the part for your washer. The price we charged is the suggested price set by our parts distributor. I'm not showing anything out of line. Please reach out to us with more detail so I can further investigate your claim. service@fredsappliance.com Thank you!! -The Fred's Team


Really knowledgeable





Great service





Fridge still not fixed properly and making ice too slow.




Had to call again for service


Response from Fred's Appliance Service:

Hello Hugh! Thank you for the note. Very sorry for the continued trouble with your icemaker. I currently show you on the schedule for us to come check it out again. We will certainly get you squared away. Thank you again, and Happy New Year! -The Fred's Team


Issue resolved on 2nd call





Very Professional, Efficient, and High Quality





Washer service




Efficient and courteous


Brian Brocco




Professional, courteous and effective.


Our dryer broke right before the holiday service department was great in scheduling getting someone here soon as possible. The technician Mac Mac Caul




Knowledgeable. He was the nicest repairman we’ve had in our house in a long time. I would certainly recommend Fred service. And I will use them again. And the price was also good.Mac Cauly the service rep was very Knowledgeable and pleasant.


Thank you!




Fixed our problem quickly and prevented the chance of a fire.


Great service




Paul was professional and pleasant.


Fast and efficient service




Very knowledgeable technician. Thank you for your efficient fix!


Bishara





Great customer service




Great service! Personable and knowledgeable.


Jacqueline




Very professional


Satisfied




Slight delay, no problem. Taken care of quickly.


Great service





Warranty




He was on time, professional and fixed the unit.


Great service




She was very professional and friendly. Identified the problem and fixed it.


very unhappy




When Tim lit the burners they were all about fifty percent yellow flames. He said there was no way to adjust these new stoves for that, there was probably too much air in the line and that eventually it would burn off. Well a yellow flame is from too little oxygen in the line.And I am told the flames can be adjusted. After he left I noticed a strong gas odor. I put soap bubbles on the hose connection and found a break in the line between the flex hose and it's brass connection.The hose was bad. I put a call into Tim and he called me back a few hours later. I placed the call within five minutes after he left.When he did call me back I told him of the leak. He said " Yea I was going to call you later today because I smelled the gas and I was afraid there might be a leak. How would you rate his service? I went to Home Depot and got a replacement hose and a friend replaced it for me. I still haven't fixed the yellow flame, but I know I won't have Fred's Appliance back to do it. I'll call someone who knows what they are doing.I will take the time to share this experience with the sites requested.


Response from Fred's Appliance Service:

Good Afternoon Raymond. Thank you for your note. We apologize greatly for your position on this service event. It was good speaking with you today in greater detail. I hope what we have offered is acceptable. Thank you again, and have a good evening. -The Fred's Team


Great Service!!





Excellent service!




Corina was very patient and professional . She answered all our questions concerning our washer and dryer . We will recommend Fred's Appliance Service to our neighbors.


Professional organization




I gave a 4 star rating on service because, if it had been repaired correctly in August this service call wouldn't have been necessary. We appreciate you waiving the service charges.


Excellent service




Extremely helpful and knowledgeable Very Polite


Service





great service





Informative and professional




Everything was thoroughly explained and all questions answered


Great service





Barrett




Excellent service


Lamenda




Great service


Service




Very professional, timely,educated me on product


Great Service




Service technician Corina was right on time, courteous and efficient. Repair and payment process were done quickly.


Good Service




The repair man was on time, polite, and did a thorough job. I would call Fred’s next time I need service.


great service




on time, friendly, and very efficient


Great service




Quick and easy appointment scheduling. They got my appliance running and took time to answer my questions.


Ellen




Very competent


Great Service




Excellent


Great Service




Completely Satisfied


Courteous, helpful




I received great service.


GREAT SERVICE TECHNICIAN!




CORINA WAS AMAZING! SHE WAS EXTREMELY ACCOMMODATING, VERY KNOWLEDGEABLE. SHE SHARED VALUABLE TIPS ON HOW TO BETTER USE MY MACHINE. SHE WENT ABOVE AND BEYOND WHEN I ASKED HER TO CHECK SOMETHING THAT I HAD A QUESTION ABOUT.


Very Professional and Friendly




The only critical comment is that it took over a week to get an appointment,,,,,Chad did explain the current situation of additional geographic coverage of territory and that addition technicians were be hired to reduce response time.


Great service




The technician appeared on time and immediately knew the solution to my problem. As service calls go this was a perfect 10 out of 10. I would recommend this service.


Amana washing machine




He was very professional, took care of the problem effectively


Great service





Great Service





GOOD SERVICE





Great service call. He no only installed the missing clips, but fixed other things the original installers didn’t bother doing.




I’ll call Fred’s appliance again if I ever need appliance repairs.


Fantastic service!




The woman who came to repair our dishwasher was professional, informative, and pleasant. She was very helpful in describing what the issue was and how we could prevent it in the future. Top notch service!


Great service




Great service .... on time ... friendly


Fast and simple





Ron




Great service AND advice


Great service





good service and repair




Fred's offers excellent communication with customers and prompt repair of appliance.


Outstanding service




Dan provided helpful information on our new Maytag washer. Fixed balancing problem. Also addressed my need to change dryer vent. Very professional and knowledgeable.


Serge




Very good Service by Jeff.


Deanna





Mary




Corina was very professional and did an excellent job. She explained certain things about our oven and was very helpful.


great service and technician




knowledgeable and friendly technician. answered my questions and made helpful suggestions.


Knowledgeable, Friendly Technician




Brian is a very friendly and knowledgeable technician whom I feel very comfortable about having in my home. Not only did he complete the repair; he also resolved another issue we had with our appliance.


Very good service




Appreciated getting a call and letting me know that he would arrive shortly and on time.


Sz





Excellent




Excellent


The technician did a thorough inspection




Great service


Great Service




I had a bad experience before I meet Fred’s


Solon Experience





Warranty work, professional service




Tech Paul H. was pleasant, knowledgeable and very polite. He explained what he did and why without my having to ask. Love the "Tech tracker" feature. Hope to not need your services again but certainly wouldn't hesitate to call if the need arises.


Great service





Washer Repair




Great technician ,very professional and on time.


good technician




too much time before coming back out for putting in parts


great service;




Brian clearly explained our problem and the workings of the refrigerator and also adjusted the doors which where off balance.


Great service!!!





Great service - you bet!




Thanks for checking out our unit. All is good now with a quick checkup, diagnostics and some instruction to improve the use and performance. Freds has it all together for scheduling and tracking and competent service people. Thank you, enjoy the day!


Very satisfied




Guys fixed fast and neatly


Amazing Service!!




Fred's Appliances was great! The people on the phone were extremely nice and helpful. The techs that came out were very polite and very knowledgeable! The techs answered all my questions. They really know their products. Thank you for a great experience!!!


Deena





Great communication





Outstand service





Junetbird




Great service


Home owner




Very efficient, polite, and prompt.. Good at what he does.. Price was very high.... wow. .


Wonderful Service




The service technician was great!!


Responded in a timely manner




Took two times to repair but stayed on top of the problem.


Great service, very friendly and professional!





Excellent work




Paul did an awesome job - quick and wonderful service!!


Quick and efficient





Good stuff




2nd appliance they have worked on. everything went FANTASTIC KIDS


Outstanding service call.




Couldn’t be more pleased! Mac was polite, friendly, and knowledgeable.


John