Service History

Local Reviews

Rated 4.7 out of 5 stars based on 926 customer reviews

Map of Grafton, OH

Adjustment completed




Refrigerator French door was a little lower than the other. Technician leveled the appliance as best he could and doors are almost even. He said the back left corner needed a shim and he didn't do that in the adjustment service warranty.


Map of Chagrin Falls, OH

Convenient scheduling




Parts were available in the van.


Map of Avon, OH

Great service , very helpful , very courteous




Whirlpool paid for the service so I don't know what the pricing was.


Map of Painesville, OH

Great service




Ben was a pleasure to meet and was very professional and proficient


Map of Painesville, OH

Very courteous and professional




with respect to the "rate the cost" 3 stars - wouldn't mind seeing a "not to exceed" quote in the future IF possible as this task was completed in under 30 minutes, start to finish. just my feedback as an electrical contractor who also has to provide quotes to customers.


Map of Cleveland Heights, OH

Washing Machine repair




From talking to a customer rep on the phone to the technician who came and fixed my Maytag front loader, I recieved promt friendly service. I would definitely use them again.


Map of Bay Village, OH

Good Service





Map of Lakewood, OH

Great service





Map of Chagrin Falls, OH

Quick service





Map of Solon, OH

Great service





great service





Patty





Very pleased with the service and professional status





Carol





Great service ..very dependable





Great customer service




Our technician was prompt, diagnosed the problem quickly, then spent time explaining the operational works. Would highly recommend!


Microwave





Great Service




excellent service.Thank You


Darlene




He was great


Unhappy with the outcome




The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.


Kitchen aid refrigerator




Dan did a quick efficient job replacing the parts


Prompt and courteous




Chad was thorough and did a good job of examining my new washer. I was disappointed that the loud noise is evidently typical of that brand.


Dependable and friendly service.





Very professional!




On time, fast, thorough, and very pleasant!


Happy




Very good job


Great service




Paul was very helpful and answer all my questions to help me get the best out of my refrigerator.


Paul knew his job. Went right to problem and corrected it.





Washing machine repair




Fred’s squeezed me into a packed repair schedule. The tech was friendly, courteous and professional. The job was fixed in under an hour. I am very grateful to all.


Ofdo911@gmail.com




Chad’s a good man.


Great Service




Very professional and knowledgable


Great Service




Service has been good - have had a challenging time determining issue with Kitchenaid Microwave. Any issues are with Kitchenaid - Fred's has been great. Customer service team is friendly and helpful. Technician is timely and provides updates of expected arrival.


Terrible service




Very bad so far. Taking too long between service calls. Still haven't fixed my washer.


Response from Fred's Appliance Service:

Good Afternoon Mr. Oshaben. Thank you for your review. We currently have your parts on order. They are scheduled for arrival on the 18th. We are scheduled to finish your repair the next day on the 19th. If part happens to come sooner, let us know, and we will do our very best to move you up. Thank you -The Fred’s Team


Great Service





Eileen





Great service




Appreciated Paul's expertise and professionalism.


very quick and service man was nice





Still trying to get my dishwasher repaired




Repair men are courteous and arrive on time. Working on repair for over a month. Came yesterday and installed a part. Tried to use it this AM. Worked 15 min. Then quit. Same problem. Touch buttons wouldn't work. Had to go through warranty co. Then had to wait for call back from Fred's. Now can't get a technician to come out for another 2 weeks. Shouldn't take this long to get service.


Response from Fred's Appliance Service:

Hello Catherine! Thanks for your note. We will be calling you shortly to address this concern. Thank you and speak soon! -The Fred's Team


Great service, pricey




I was very appreciative the tech had what he needed on-hand, very glad to not have to wait for parts to be ordered. I was disappointed to see the first hour of labor was not included in the service fee. The arrival time window was a bit ambitious, 1-4pm when I was #9 of 11 for the day (which was nice to see/track via their web site).






Very professional




Very professional and efficient.


Fast, awesome service





Dishwasher repair.good service.




Friendly and efficient repair man.


Great servixe




Ben came in, found the problem right away, fixed it and showed me what it was, and now I’m baking pumpkin magic bars right now. Yay and thank you!!


Great service





The Husband




Dryer repaired and working and wife happy.


Excellent




Great service. Very thorough


Pauline




Excellent service from Ben!


Great service!





Helpful repairman!




My repairman was helpful and arrived within the time window given.


Excellent all around.





John





very knowledgeable, professional and pleasant.





Great Servive




Corina was timely and very professional.


Maytag Dryer




Thorough, knowledgeable, would recommend Paul's service to anyone.


Excellent service




Brian is so efficient and explains everything as he goes along. Fred's Appliance Service is extremely fortunate to have him as an employee!


her service was terrific. it took 4 visits to solve the problem.





Great service




Ben knew what was wrong with our ice maker right away. He had the replacement part in the van and fixed the problem.


pleasant and professionally handled





Good Service





Great service




Nice service tech


Satisfied





Homeowner




Great


very nice and efficent tech execellant service




we were very pleased with the attention to detail. Fred's gives great service


he was extremely knowledgeable




he helped me understand all there is to know about my washer and how to dispense everything in certain quantities etc.i have never used this type of washer before which is a front loader machine. i needed to be reassured it was doing its job because my son has been very ill and needs to have clothing extremely clean and free from any germs and bacteria etc. thank you for sending me a person that has made the visit very helpful and pleasurable. he took his time and did not rush me at all. he was very respectful and extremely nice. i would recommend him to anyone. i have to say he is the first person in a long time that i was happy to get help from and talk to.


Professionalism is still alive!




Dan..a very competent technician, made his assessment of the situation and confidently laid my complaints and concerns to rest.


dwights stove





Excellent Service and Technician




Please see previous survey....same great service in all aspects. Ben is an expert.


great service and excellent traingg that should have been given o us by the store when we bought the appliance.





Dishwasher fixed!!




Robert was very professional and answered additional questions I had. Thank you Robert!


Nita




Reliable, prompt, courteous


Jackie




He was very polite and had patience for questions.


Great service




Corina went out of her way to get the job done.


great technician very friendly





Dish Washer Repair




The service was quick and the technicians were polite. They were on time or early.


Frank





Patric ia




Fast service. Curtiuse. Repairman ccleaned unifotm.


Great service and very helpful.





Betul Yildirim Berber




Great !


Oven




After checking out my oven, the repairman said a whole downdraft had to be replaced. I had called him for a vent repair. My oven was in total working order prior to the service call minus the vent. When he put it together it no longer worked. He wasn't sure what he did to it, so it took him quite a long time to fix it . I heard the vent going and asked him about it because he said he couldn't fix it. He said it was working and I didn't need a whole new downdraft that would have cost hundreds. Makes me wonder if I hadn't told him the oven didn't work if I would have been stuck for an expensive part that I didn't need.


Response from Fred's Appliance Service:

Hi Lynn! Thank you so much for your note. We will be calling you shortly to discuss and further address your concerns. Thank you! Speak soon. -The Fred's Team


PROMPT ARRIVAL




SHE EXPLAINED THE REPAIR AND GAVE TIPS ON PREVENTING FUTURE PROBLEMS WITH MY STOVE.


Roberta




Great service. Try nice And personable service person .


Clearly experienced, efficient, effective




Engineer got to the cause of the problem quickly, solved the issue and went soon after


Great Service




Great service and I appreciate the tracking feature so I can more easily plan.


👎




Had to wait all day for appointment, fan is still loud and paid for 2 service calls plus labor and service man here total of one hour between 2 appointments. Nice service tech but unhappy


Response from Fred's Appliance Service:

Hello Casey! We will be calling you shortly to get your concerns addressed. Speak soon. -The Fred's Team


Michaelle




Technician would not verify incorrect info with office. I had to contact the office in order to authorize the warranty repair.


Response from Fred's Appliance Service:

Hello! Thank you for your review. We appreciate it. I just spoke to the tech. He has explained that the purchase date information from his end showed the wrong information. We ended up hashing it all out for you though. Very sorry for the troubles. -The Fred's Team


Great Service




Arrived on time. Polite, knowledgeable, explained what the problem was and was able to fix it.


Great Service




Ben was very conscientious and professional. Explained what he did to fix the problem. Great Service Tech!


Great service





ice maker III





Great assessment




We appreciate the assessment made by the technician and will follow the suggested operation instructions and see if it makes any difference.


Great service




It was very professional


Prompt, efficient, solved problem, friendly.





Great service





Amazing service




My microwave had problems, it was checked and fixed very quick. I was impressed with the organization and communication with the customer.


Awesome Service




Ben was very thorough and polite. Ben knew exactly what he was doing. Thank you.


It was under warranty




Great service would use them again! The only thing that was upsetting is it took 2weeks to schedule an appointment. The service men were very nice and fixed the problem!


Great Service





Lianqiao





was on time





Excellent Service




I had a great experience with Fred's Appliance Service. The technician was very kind, knowledgable, and arrived on time. They were able to fix the problem with my washer with no hassles using my whirlpool warranty.


I loved the online scheduling system.




I loved the online scheduling system and the reminders. The service technician was on time and very polite. Best of all, he was expert and had my over the range microwave repaired in about 20 minutes.


Appreciate caring service people




Excellent, very nice personalities. They seem to really care. Thank you.


Service good




Considering, this is the 3rd time in a month for service, I believe this gentleman knew what he was doing


Great service




Chad is very good tech and nice young man


Took Two Viists but Got Fixed




Had a refrigerator that wasn't cooling. Initial repair done on a Friday, unit didn't work over the weekend. Two technicians came late the following Monday (after 7:30 P.M.) to finally get the refrigerator working again.


Very pleased with service. Technician on time!!!!!! Thankyou!




Very good


Great Service





Wonderful service!





Great service




Paul is very knowledgeable.


Fridge service




All went smoothly


Very good technicians




The technicians were very qualified. Biggest problem was how long I had to wait for them to come out. Sometimes a week to 10 days when they had to come back.


Response from Fred's Appliance Service:

Hello Donna! Thank you for your note. I'm sorry for the longer wait times. We are experiencing some staffing issues due to long term illnesses with some of our field staff. We do have several techs currently in training to rectify this problem. Thanks again for your note, and have a great evening!! -The Fred's Team


Drier repair




Competent, friendly technician quickly repaired our drier door problem.


Patricia




Great service!


Very professional and courteous.




Efficient too.


ice maker not working properly




Chad explained why the ice maker wasn't making ice as it should and how he fixed the problem. He answered other questions I had about the refrigerator. Repair was done quickly.


Great service





Great Service




Satisfactory service, Thank you.


vERY FOCUSES WORKER INTENT ON SOLVING THE PROBLEM





Great customer service and insightful technician.





Jennaire cooktop and oven repair





Great service




Excellent service; timely, professional, and efficient.


Efficient




I was honestly surprised they had the part on hand that I needed replaced on my dishwasher. They were fast and very efficient.


Great service!




Professional, quick friendly service


Great service




Paul is very courteous and polite. Goes right to work and completes the job very quick. I love Fred's notifications when to expect the tech's arrival


Made it right




After a less than great experience earlier in the week, Jessica called to apologize for the miscommunication and was able to get somebody out the next morning. Repair was made and dishwasher is working again. Rating reflects the overall experience. I would be willing to give Fred's another try.


They did a great job !





Prompt and quality service





Great Service




The technician, Corina, arrived on time and had the problem figured out in 5 minutes. She was very friendly and knowledgeable. Great service!


Anita




Fantastic service, friendly, early for appointment (which I loved). I will request Ben if I ever have issues !!


Great job




Corina did a wonderful job today. She was very careful with our brand new stove.


great service




Quick, prompt great job


End from start to finish




Corinna was not only a true professional in every way, but she was warm and friendly as well. Could not have asked for more. I absolutely loved the way you could check the arrival time via a web link. Haven't seen that before and it was such a relief! We all hate waiting at home for service and this allowed me to make much better use of my time. Thank you!


great service




Jeff was very helpful and eased my concerns. I found him to be very knowledgeable and he answered all of my questions. Once again, he solved my problem.


Thank You Paul!




It took a 4 service calls to complete the repair. Paul is a real professional & willing to work with his clients. He caught a pricing error from the previous tech which led to a reimbursement of $ 286. That's customer service!


Great service




The technicians were very knowledgeable and able to solve the issue very quickly.


Great Service




Jeff was friendly and had great customer service! He offered practical and great advice on how to care for my new dishwasher.


Wonderful service




Robert was attentive to detail, polite, knowledgeable and prompt.


Happy with service




Happy with service, arrived on time, completed repair that was needed.


Very professional and knowledgeable




Great job


professional




prepared in advance to handle identified issue and solved the problem efficiently and economically along with suggestions for preventive safeguards.


Polite and friendly service providers




Many different providers came to fix washer and all were knowledgeable About where in the process the repair was. Scheduler very friendly and helpful too!


Service was great!




Robert did a great job coming in diagnosing the problem and completed it in a efficient and timely manner.


Very punctual. My appt. was for 10am to 1pm and I received a robocall at 8:30 am that the serviceman was on his way.




Very informed man and he got the water out and corrected whatever was wrong. I think your customers should come to your school it would help. I was disappointed that I Had to wait 2 weeks for service


Bob




Good service


Service Beyond Compare




Ben's service was most excellent--professional demeanor, highest technical expertise/knowledge, efficient, friendly/polite, helpful information/tips about appliance. Represents your company with great integrity. I believe Ben exhibits the qualities of a valuable employee with commendable professional character and technical abilities.


Elisabeth Shaver





Dan 9/16 confident, professional technician




Professional from the start. Entter home with bottles covering shoes A+ Explained "I'll do my best but sometimes that doesn't even work" . Throughout process explanation was given along with any questions I may have asked. On time, minimal amount of my afternoon used on this project. Go Fred's!! I will recommend and add you to my list of "professional service"Thank you again


ely




Great service!


Very professional, friendly and great service.




I would definitely recommend Fred's Appliances to friends.


Great service very knowledgable.





Excellent Service!




Very prompt and efficient. The arrival tracking was super helpful and Robert also took the time to call me. He diagnosed the problem correctly, ordered the parts and got it done. We are very happy!


Excellent Service!!




Overall great experience from start to finish. Appointments were very easy to schedule, Customer service was great and Corina did an awesome job. She was kind, respectful and thorough. Well done Corina!I loved he tracking app and they even worked with my schedule as I had to work around picking up and dropping off kids at school.I chose average for cost as my dishwasher was under warranty.


After three trips for service, there was no reasonable explanation for continued problems.




When Dan couldnot fix the problem, he said they couldnot find the problem. He said they would have to check when it was not properly working. That is a joke since it takes three weeks for service.when


Response from Fred's Appliance Service:

Good Afternoon Daniel, thank you for your note. Very sorry for your continued troubles. With regret, we cannot fix a problem we cannot replicate. In order for us to properly diagnose, we have to experience the issue while in the home. If you are continuing to have trouble, we advise calling your extended warranty company to setup service, and we will get back out for you. (Warrantech 800-279-1662). Again, very sorry if you're still experiencing issues. Thank you -The Fred's Team


Great service





mary





Hello




Great


very good




this tech. was very knowledgeable of the product


Great service





Finished repair





Great service




Great service!


Great and Courteous Service





Amanda refrigerator design flaw addressed professionally by Fred's technician




Water was collecting in my Amana freezer/refrigerator caused by ice buildup in a drain tube. Other repair services were tried before I called Fred's with service call fees totaling more than $300. Paulfrom Fred's got on the phone with Whirlpool/Amana people asking intelligent questions while persisting until an Amana senior engineer joined the call with a part recommendation that has fixed the problem. Would have liked to see Fred's Appliance Service pressure Whirlpool/Amana on my behalf to recover previous service call costs which resulted when Amana failed to appropriately advise the Certifed Dealers that I called before Fred's. I did not ask this of Fred's nor have they offered.


Response from Fred's Appliance Service:

Hello Kevin! Thank you so much for your review. After reviewing your job record, I totally agree with you. It was great speaking with you this evening, and I'm glad we were able to solve this problem for you. Anything else needed, please reach out to us. Thanks again -The Fred's Team.


Expensive




Very nice people. Why so expensive for labor?


Response from Fred's Appliance Service:

Hello Thomas! Thank you for your note. I've reviewed your job record. We charged in accordance with the national flat rate labor guide for appliance repair. Let us know if you have any other questions. Have a great evening! -The Fred's Team


Kim




Ben is a great technician! Very nice!


Great service




Was very surprised at the high cost of the part


Response from Fred's Appliance Service:

Hello David! Thank you for your note. I'm glad you receive great service. I reviewed the cost of parts associated with your job and found we charged the correct price. Our parts distributor sets the price on parts, we do not. Very sorry you thought it was too high. Thank you again and have a great afternoon! -The Fred's Team


2 service calls and the problem was never fixed




The repair persons really didn't spend much time looking for the problem. The problem still exists and I have had to go elsewhere.


Response from Fred's Appliance Service:

Hello Peggy! Thank you for your note. I've reviewed the job records associated with your repair. We weren't able to duplicate the problem with your machine. I'm very sorry your continuing to have trouble. We will gladly come back out to take a 3rd look. You may email us at service@fredsappliance.com or call 888-453-7337. Thank you! - The Fred's Team


Great service rep




Chad is very professional and knows his appliances well


Amazing job!




Corina came in for us twice, once to replace the baking element and once to replace the control panel. While she needed some assistance to remove and install the oven, that was due to a previous installation and no fault of hers: the oven was installed by a complete amateur and left no room to maneuver unless there was a second person assisting. She seamlessly replaced the baking element and stayed until almost 10:00 at night to ensure our unit worked; when it still did not she diagnosed the new problem immediately. On her second visit, the part that was ordered did not match the part that needed to be replaced, but she cleverly worked around the issue, and within a few short minutes had completely fixed the problem with our control panel and oven! An outstanding job from a wonderful technician, it was truly an outstanding experience having Corina with us!


Oven fix





Great Service !




Our technician did a outstanding job determining the problem and fixing it. He was very knowledgeable and the cost was well within our expectations.


Great service,





Very pleased, Will use Fred's again.




Brian is a credit to Fred's!


Great service




Paul, was very pleasing, helpful and gave answers to all of my questions.


Problem Solved




Repair man was very knowledgeable and helpful in finding the problem.


Prompt knowledgeable service!




New to Freds Appliance for a warranty repair. I received excellent service even though my appointment was for warranty work. The technicians were knowledgeable and very polite. I love the modern notification and tech tracking system! It makes it so much easier for me to manage my time for the appointment. I will use Freds Appliance for my next service call!


"Friendly" Fred's




In need of any Major Appliance repair??.....Call Fred's, they will be on their way to fix your problems promptly. Really appreciate Corina's expertise and friendliness!


Thanks





Kitchenaide Ice Maker Repair




Icemaker replaced yet no change or difference in function. Told repairman we replace our RO system and it quit making ice. First visit was 5 minutes no inspection. 2nd visit he replaced icemaker and left without contacting me (had to leave left #). 2 weeks now w/o ice.


Response from Fred's Appliance Service:

Hello Riley! Thank you for your review. Very sorry for the continued troubles. There's a note on the job record that we called you yesterday to schedule another appt to get back out to your home to address the issue. Thank you!! -The Fred's Team


Great service




Like the way you have your appointments set up , makes it very easy & no wasted time ,


great service





Very professional




Chad was very efficient, professional and friendly. We enjoyed working with him!


Knowledgeable technician and friendly service




I am always pleased with the service provided. The technician takes the time to explain what the issue is and how it can be resolved. I appreciate the up front estimates, as well.


Great Service!!! Professional organization from the first email to Tim G. arriving and fixing machine. Thank you!!!




Awesome!!! Very happy with service and Tim G. who performed the miracle of fixing the wash machine!!


Super!





Great service man





Great service





Great service! Great service person!




Friendly and on time!


Tom





Customer review




We had the frig unplugged because it was not cooling. At all. The service person said that because it was not plugged in, he could only guess after being there only a few minutes and checking a few things. The estimate for what he thought was the matter (not sure) would be $600-900. No thank you. It would have been nice to have had an adjustment in the rate for 10 minutes of work.


Response from Fred's Appliance Service:

Hello! Thank you for your review. Very sorry, but in order to accurately diagnose, refrigerators do need to be plugged in before arrival. We will come back out to re-diagnose at no expense to you. Expect a call from us tomorrow to schedule. Thank you!! -The Fred's Team


Good Service




Once we could get them here, Paul at Fred's did a really great job repairing our refrigerator.


Quality Service




This is the second time Fred's has come to our home to work on our oven. The repair was accomplished in no time. I will use them again.


Faulty Refrigerator




Problem was pinpointed immediately and the necessary replacement parts were ordered and installed. They did not work through no fault of the servicing. It is the refrigerator, consequently another opinion was needed by Whirlpool.


Ducky




It two times the parts were not order for the first appointment second call went. Well


Response from Fred's Appliance Service:

Hello! Thank you for your note. Very sorry we didn't get it right the first time around. Have a good evening! -The Fred's Team


Ben was Awesome





Jenn Aire Range Repair




expert job


Paul is great Fred's went the extra mile




As usual Fred's came through over and over again they are the best I tell every one call Fred's and relax if it can be done they will get it done


Repair dryer




Great service. Ben was very professional and very nice.


Terry




Service Visit


Freezer door





Mary Lee




Great service. Professional and respectful tech.


Great Service




Paul arrived in a timely manner and took extra special care on instructing us as to the best use of our new appliance and its special features. We needed the hands on instructions. Thank you Paul for your patience.


Great service





Good





Ernest




Great Service


Speedy and great service!




Having a two month old and a broken washer is not ideal. I over booked my morning with a washer repair and a Doctors appointment. Good news, was that Ben at Fred's Appliance was prompt, polite, friendly, and very speedy with the repair! In and out in no time, and done to perfection! Didn't have to skip a beat and worry about not making my two month olds Doctors appointment! Thanks Ben and Fred's Appliance!!!


Not fixed




They appear to have replaced a part that was already brand new and thus did not fix the dryer.


Response from Fred's Appliance Service:

Hello John! Thank you for your review. Very sorry for the troubles. We will get right back out to get this addressed. Thank you! -The Fred's Team


Great Service





Great Service





Janice




Chad was great!


Waited too long for appointment




Service guy was great. I just wish we didn't have to wait 10 days to get someone out here.


Response from Fred's Appliance Service:

Hello Emily, Thank you for your note. Very sorry for the length of time it took to schedule. We've had some unexpected staffing issues due to illnesses. Thanks again for your note. -The Fred's Team


Lori





Tabatha




Very friendly and helpful


Robin




Covered by warranty


Very satisfied





Work was find and she friendly




The job done is still working


great service




Job was done fast and correct.


Awesome man you sent knows his stuff very nice




Great help


Barbara




Very efficient and professional.


Bad service.




Unfortunately a silicon spray was used to make it easier to close the bottom freezer door. This did not help and the door is not easier to close and the spray and its chemical contents penetrated the food items in the refrigerator. I ended up throwing out all my fruits and vegetables, milk and other products that were enclosed in plastic containers. The odor is not going away. It is recirculating throughout the refrigerator.


Response from Fred's Appliance Service:

Hello Beverly, Thank you for the review. Very sorry for the continued troubles. We will be right back out to address your further concerns. Thank you! -The Fred's Team


Great pre and appointment service




I liked the preappointment confirmation and the service tracker to get a good feel for when Chad would arrive. Chad was very professional and thorough with a terrific personality.


Great service





Great service and service technician




Jeff was a very knowledgeable technician and a very friendly man. He sure knew his job very well and I'm very happy with the service I received.


Great service




Amazing service, on time and very friendly and explains everything very well !!!


Good Service




Corina was very knowledgeable. solved our issue with the stovetop. helped me understand the other issue with the knobs getting hot when using the oven.


Professional service, as always




Fred's Appliance has quality technicians and cares about their customers


great service





Excellent service




Corina was efficient and nice .She gave a clear description of what was wrong with our dishwasher and what it would cost to repair it. Good service to reasonable price.


Josh




Awesome job!


great service




The service professional was prompt and courteous. He spent a lot of time waiting for my oven to heat up only to tell me that it is working as it should. I appreciate the tips he gave me on proper use of the oven


a quick anad easy fix





Great Service!




Jeff has excellent customer service and is helpful as well as knowledgeable. Unfortunately, he was not able to correct my issue I would still highly recommend him and Fred's Appliance.


Second Opinion, Should've Been First!




Called Fred's for a 'second opinion' on a 4 year old washing machine after another repair company didn't resolve the issue and recommended replacement. They sent Paul, a Maytag certified repair person who quickly identified the issue, made the repair and swapped back out the unnecessary repair piece. VERY satisfied! And while I hope I don't need their services for many years, they will definitely be my first call from now on


on-time service!




Dan addressed the issue professionally and immediately - there was no cost as unit is under mfg. warranty period.


Great service!




Chad was very personable and pleasant.


Jerry




Good service


Scheduling




My only complaint pertains to the scheduling process. We had an appointment scheduled, for the morning, and it was changed to an afternoon appointment without a representative asking us. Luckily, we were able to schedule for a morning appointment on another date. Brian was great; he was professional and knowledgeable about our appliance.


Response from Fred's Appliance Service:

Good Morning Jeffrey! Thank you for your review. Very sorry for the scheduling issues. We've been short-handed for illnesses with our field staff. We are working diligently to ramp up our field staff. Thank you again. -The Fred's Team


Great service &a company has great organization on scheduling service calls.




the service man Chad ,,was excellent & very proffissonal. I would be proud to use your Company again!


Great service




Great service


Nice job




Efficient and professional


Very please with our experience




Jeff did a great job. Very polite.


great service, awesome price, trusted




I got my frig fixed, and am very happy.


Brian was very helpful and knowledgeable. I hope I always have him for service




Don't know why this under my Mothers name. My name is Debbie Carey, I'm the owner of the stove not Nancy. It would be extremely helpful if there was service on Saturday's, I had to take a day off work just for service


Linda




I thought my technician was very personable yet professional. He kept me informed every step of the way and I was very satisfied with the service.


Service on 8-16-2017




very polite and willing to answer any questions we had.


KitchenAid Oven Repair




Fred's always does a nice job on repairs and Dan was no different. He was on time and replaced the thermal fuse in the oven. He moved the fuse to a different location to minimize a reoccurrence as this was the third time for replacement. In my opinion, the thermal fuse is either underrated or is placed in an improper place in the oven - in other words, a design flaw. Notwithstanding this, Fred's does a nice job of repairing appliances even though you may have to wait a week to cook food in an oven due to their schedule.


Very good





David





Great service!





Great Service





Rita




Great customer service


On time and fast service




I thought the technician was very nice, explained the problem and fixed it quickly.


experienced serviceman




Chris is very pleasant, excellent mannerism, thank you


Quick





My wife said he was very very professional and kind.




My wife said the service person was cordial and very understanding.


Great service




Corina needed to return for noise that developed after initial visit and apologized for having to do so. Will definitely call Freds Appliance again when needed!


Timothy





Very Knowledged Tech!




The Tech was Excellent! My service appointment was between 12-4. But Fred's Appliance did not contact me until 430pm to let me know he was running behind!


Response from Fred's Appliance Service:

Very Sorry we ran behind. It happens sometimes. Glad you were happy with tech!! -The Fred's Team


Awesome




Great service


I have formed a personal relationship with Corina




Corina is GREAT!This comment is to the Management. Since I've had "numerous" visits in the past months, I think I deserve more then a magnet. How about some free freezer lights?


Good service, courteous





Great Service





Nice technician




My frig was still under warranty so my repair was at no cost to me. My technician was very polite and explained what he was doing


Great Job!




Perfect experience...


Unfair Price




The repair took less than 15 minutes and the resulting Labor cost of $ 100.00 converts to $400.00 Per hour. This is much to costly for anyone especially an 83 year old Senior.


Response from Fred's Appliance Service:

Hello Roscoe,Thank you for your review. I'm very sorry you feel you're were overcharged. We charge based on a national flat labor guide that our parts distributor supplies the industry. We do not charge by the hour. We honor the rate we quote you regardless of how long it takes us. Please reach out to us so we can further discuss with you at service@fredsappliance.com or call 888-453-7337. Thank you! - The Fred's Team


Service Call for Washing Machine




Prompt, courteous service and felt confident I was getting an honest evaluation.


Great Service




I would like to have a narrower window of time for appointment scheduling. I would suggest 2 hour rather than 4


great service




quick to analize trouble and fast repair.


Super service!




Great service! Friendly & courteous.


Very professional and knowledgeable





Jenn Aire Range Repair




Good service - but the range still is not working correctly. Will have to put in another service call.


Response from Fred's Appliance Service:

Hello Marcia! Thank you for your review. Sorry for the continued trouble. Give us a call at 888-453-7337 or email service@fredsappliance.com and we will come back out to get your problem squared away. Thank you! - The Fred's Team


Good Service Rep Schedule Was "Unfortunate"




I think Paul is a well qualified representative and did well in his work. The appointment thing was not his fault but it was something that shouldn't have happened.


Fast, awesome service




once part came in it took no time to get running again!


Great work and service





"Excellent Service"





Ed schartman. Great service





Tony





Extended warranty coverage




Chris was very professional, courteous, and knowledgeable. He even shared with me that he reviewed last years notes from a previous service call for my Whirlpool regrigerator. He explained every step of what he was doing for me; that helped me so much to understand what the issues were! Chris took his time and was very thorough. I always insist that my extended warranty company send Fred's Appliance for my repair needs!


Great service




Awesome job professional service


???




Very good experience. Repairman kindly answered my questions.


Great service, competative pricing




The people at the office are always friendly and willing to help in any way they can. The service people are very nice and knowledgeable.


Response from Fred's Appliance Service:

Hello Debbie! Thanks for your kind comments. We're curious as to why you only rated us 2 starts with these great comments. Please reach out to us so we can help at 888-453-7337 or service@fredsappliance.com. Thank you! -The Fred's Team


Fast Service - from start to finish




First, my service call was scheduled much sooner than I had expected. The technician, Chris, was very prompt, checked out the problem and also advised on the setting number for the freezer. He was very professional. (Unit under warranty)


Great Service




It was good to see Corina today. She did a Awesome job .She explained about the oven, do's and don't, Leveled the oven. Replaced the panel on the left side of the oven, which had obtained a scratch area during shipping. It was good to see a FEMALE come to your home. I am a senior this was nice.


As always Chad is a great service man





Not so great experience





Response from Fred's Appliance Service:

Hello Charlie,Thank you for your review. I've reviewed your records. I see we have been having trouble with this machine. Sometimes, appliances do get the best of us. I'm so very sorry for this trouble. I'm showing you're currently on the schedule today for Robert to come out and get this problem resolved once and for all. Thank you---The Fred's Team.


Mary kay




Pleasant and knowledgable


EXCELLENT SERVICE..........AGAIN!




Outstanding service. They fit us in their busy daily plan, because my wife and i work full time. THANK YOU! A+


Linda konya




Ok sogar hope fridge is ok


Great and very helpful service!




Knowledgeable and shared info about HE washers which I was not aware of- professional and courteous. Would recommend to others!


Once again, thank you




Once again on my new washer, thank you for sending such nice employees!!!!


Problem of ice on the inside of the freezer door.




The ice continues to form in the freezer. I waited a few days to see what would happen. I am anxious to receive the request for comment from whirlpool. Time has run out. We want a refund.


Very polite and professional!




He was quick and explained what it could have been! Quick and had manners! Even offered to wear shoe booties! Wasn't necessary in my home! Perfect kind of person to have do service in your home!


good service and prompt





Excelente service




Everything was on time and very professional.


Benjamin




The technicians , where professional, respectful, informative, and knew what had to be done immediately! I recommend them highly to anyone that needs to have their appliances serviced!


Corina was very professional and did a great job.




Corina was very knowledgeable and professional.


Very efficient and considerate





Fast efficient service




He was polite, professional, and fast. Very nice and on timr


Great service. I was under warranty so I had no charge. But glad your here for duration.




Very happy the repair techs have technical knowledge since they are making washers with computers. When it broke down I couldn't do anything. The tech reprogrammed it and I was set to go. Wow. Thanks for this knowledge


Great service




Arrived on time and explained what repairs they did


Service





Great service...




Corina was pleasant, helpful and efficient


Outstanding Service




Corina was very knowledgeable and efficient at working on my freg.


Lee Ann




ChAd was wonderful


Response from Fred's Appliance Service:

Hi Lee Ann! Thanks for your review. We're glad you enjoyed service. We're curious as to why you only rated 2 stars. Please feel free to reach out to us to discuss at service@fredsappliance.com or 888-453-7337


Lina mandour





Great service





Excellent Service




Chad was professional, amiable, and informative. Appreciated his attitude!


Fixed on 2nd visit




Whirlpool sent the wrong parts on the initial visit, so repairs were not done. Correct parts shipped a week later and repairs were completed


Response from Fred's Appliance Service:

Hello Dave! Thank you for your review. Sorry for the parts issue. Sometimes it does happen. 🙁 -The Fred's Team


nice job. very flexible.





Great service




Very patient,helpful gave extra helpful tips on how work my new gas range.


Great service





Great Service and Brian is the best. He is professional, friendly and courteous. An asset to your team.





Great Service




The guys did a great job


Great service





Good service.





A pleasure to deal with Robert




We were very pleased with Robert. He has been here before and we requested him again. Very pleased!


Great service chad was so helpfull and went over and above my expectations




He was there for one thing but also took care of another problem I had had for 3 years


Janice




Phenomenal Service...love Corina!


Marianne




Prompt and knowledgeable


Great service, fast response




Will use again.


Chad is a very knowledgeable technician




Chad was on time. And is definitely a professional.


fast and accurate service




Thank you for servicing my refrigerator so quickly.


Great Service




Jeff was very thorough and had all the equipment needed to evaluate our problem. His knowledge helped us solve the problem. He was on time and very professional. Also, very courteous. Thanks so much for your help.


james




Outstanding


Great Service





Brad & Heather




Satisfied with the work performed but unhappy with how the tech discussed the mfr and all new washer and dryers built today along with all of the other appliances we purchased. Extremely disappointing and upsetting.If you're interested in the details surrounding this conversation please call me. What's the point in going into detail if you don't care.How you respond will determine whether I use Fred's appliance again.


Response from Fred's Appliance Service:

Hello Brad & Heather. Thank you for your review. It was good speaking with you this morning to clear up your concerns. Have a great week! - The Fred's Team.


Problem with stove resolved




Brian fixed the problem and all is fine.


Problem resolved




Serviceman resolved our problem and all is happy.


Doris




Very knowledgeable technician!


fast service




fixed problem with in minutes


Great service




Service was prompt & very professional. Corina is great!


Great service, wonderful price.




Excellent repair woman!!


Nice guys, quick service!




Nice guys, quick service!


Great experience





Robert was very efficient, courteous and professional!





Great service




Dan even checked our vents. He was very professional


Excellent service and very informative




Good


Keith





Chad was curteous, punctual and professional. My service call was under warranty




I was frustrated by the fact that Chad had to come out 3 times. When I called to make the appointment I told them that the previous service guy said the hinge would need to be replaced. Chad came out just to order the part. The parts came, but they were the wrong parts. That was the second service call. So a third call needed to be scheduled once the correct part was delivered.


Review





Great customer service!! Professional !!





Great service, very knowledgeable, friendly and on time,





Great service. Brian was very nice and professional.





microwave repair




repaired microwave


Cordial, very nice





Helen kelly





Very professional and cordial




Completed task quickly and check all her work


Great service





On time & great service




They gave me a window and technician arrived timely. She was friendly and effecient.


Poor Service Again




So same as last service call. 10-15 minutes! Pointed a temp gun at the fridge and freezer, yep it's cooling. pushed a few buttons on the panel no error codes stored so there is nothing wrong with the fridge. At least the first two guys made an attempt to fix it. Dig into it. Do some real troubleshooting. Do something. Oh and btw, why the hell did your inside person have me email a video to them when it was acting up, not to show it to the tech before they came out? Maybe he could have looked at it beforehand and said hey anybody run into this problem?! When I talked to him today he did say yeah I see that there is mention in the notes that a video was sent in, but I haven't seen it. WHAT???? I gave it one more shot with you guys and I have advised Home Depot not to send you back out for any repairs. Unacceptable!


Response from Fred's Appliance Service:

Hello Dan,Thank you for your review. After careful review of your job, we found the refrigerator temperature at 41 degrees. The freezer at 11 degrees. Your icemaker had a bucket full of ice. At the time of service we simply didn't find anything wrong. We're sorry for your troubles. -The Fred's Team.


Great




Great


Pleasant professional




Knew exactly what was wrong with machine


Great Service




The repair was able to be done quickly and washer is working great


Great service





Megan





Service was good but the result is not good.




The freezer door still has ice build-up on the top edge as before. We cannot use the top shelf of the freezer door because of ice and water. WHAT CAN BE DONE NOW!!


Great service




Very knowledgeable technician


great service





Mr.




Excellent Service


Was extremely impressed with the service and the technician




I did not realize the Fred Appliance Has a training program The technician was very knowledgeable and an excellent representative of your company. At first I was surprised to meet a female technician and I commend Fred's Appliance in training and hiring Females in a traditionally male dominated field. I will highly recommend your company to my family, friends and work colleagues, Thank you for providing excellent service


Quick Resolution




The only negative thing was Robert showed up earlier than scheduled, which wasn't totally surprising having tracked his progress on the link, which kind of inconvenienced me since I'd wanted to take the dog out, but he made up for it by being quick in the repair. He answered all my questions well and I felt like we got our money's worth.


Great service call system




Fred's service call system keeps you up to date with the status of your appointment. Unfortunately, the problem we reported mysteriously disappeared when the service reps arrived.


Great Service, On Time & Very Friendly




Technician was very pleasant, explained issue and repair was quick.


Bob




Great guy.


Terrific Tech, best ever!




For the first time we had a tech that explained everything and took time necessary to do the job correctly!


Above and Beyond




I called for one problem , which the tech took care of in a few minutes. However, he noticed two other issues that I was not aware of and repaired them as well.


my dryer





great tech





Corina gets A+




Requested to have Corina back after the initial service call. Nice to see women getting into appliance services.


Dishwasher




Prompt, fast, pleasant


Fantastic Service!





Karen Liggett




We had two issues going on at the same time with our Kitchen Aid appliances. Both were ultimately fixed to our satisfaction. I would like to make a comment about an issue we had with our refrigerator. We were getting a replacement door from the manufacturer. The door was scratched upon installation and a new one was being ordered to replace it. There was an issue with the manufacturer in getting this door which resulted in some confusion. Thinking the issue was resolved, whirlpool closed the service order, stating that it can be opened with a phone call. When the employee from Fred's went to schedule the tech for the door, they saw the order was closed. Rather than calling Whirlpool to see what was going on, I was called and told the order was closed and to just throw the new door in the trash!?! After making a few phone calls myself I cleared up the confusion. I'm sure there was some frustration due the fact that this replacement was taking forever, but....


GIVE BRIAN A RAISE!





Mr




Service man was very nice but freezer is thawing and no ice is being made


Response from Fred's Appliance Service:

Hello David! Very sorry for continued trouble. We've reached out to you via telephone to get this issue resolved. If you need anything else, we're here to help! -The Fred's Team


Excellent, professional service




We would welcome future service calls from Fred's Service. The work was done under the refrigerator's warranty plan, so no rating given on the "cost / pricing" question.


Good on time sevice





Great Service




Chris did a great job! The service was fast, friendly and on time! I will use Fred's again!


Kennedy frig and microwave




Great


Corina




Excellent attitude, professional in every way. took time to answer questions, will call again if necessary. More awesome/ surprising was to see a knowledgeable young lady in this field!


Reeves





very nice great service





Great guy




Knew the job


Cindy




Great service


Excellent service




Chad was awesome. He knew our appliance inside and out. He diagnosed the problem quickly. I was very impressed with the service that I received from Fred's. I will use them for all my appliance repair needs in the future.


Great Service




They where on time. They where friendly and courteous.


Fantastic Service




Both Russell and Paul were very professional and did a great job! Would definitely use Fred's Appliance again from my repairs.


Wonderful service




Please reference Richard Six


Poor problem still exists





Response from Fred's Appliance Service:

Hello Paul! Very sorry for the continued troubles. We've called you several times since 7/18 and haven't heard back. Please give us a ring at 888-453-7337 so we can get your problem addressed. Thank you! -The Fred's Team


Kirschner





Great service




Fast


Efficient, courteous, and thorough service.




Loved having a woman come and do a service call. Definitely will ask if Corina next time. I have had you do other appliance services for me and they have always been great. Thanks


Richard




Ok he needs to take the old parts back with him not leaving it there


Great Service!




Corina was so professional as she repaired our washer and replaced our gasket on our refrigerator. She was very helpful and personable. It was a pleasure having Corina service our appliances. Corina certainly is proud to work for your company!


They were informative




Would recommend


Great Service





Great





Great Service!!




Handle me and themselvesvinvavvery professional manner.


Great service




No surprises witch is a good thing


Great Service





Service was Great!!




Wished it would not have taken as long as it did - parts availability slowed down the progress


VERY GOOD SERVICE





Jan




Paul & Russell were both very polite, both times they were at our home. They explained what was wrong, what was to be fixed and went about the work quickly.


Average service, expensive cost





Satisfied





Very punctual-





service was good they explained what had happened and fixed it.




I have had to call for service 3 times. 2 for the same thing and Brian, the service man was the same all 3 times. I hope nothing else goes wrong.


Chris





Great service, kind of pricey





He looked up an item that I had bought and told what to do, thanks




He was polite and willing to look up a product for me that I had bought from Whirlpool.


Courteous and efficient.





Chris H




Our Whirlpool refrigerator was brand new. It just is very loud and we wondered if there was a problem with the compressor. Due to the fact that there is limited space under the cupboard was the issue. No adjustment could be made. It was no charge because it was under warranty.


Great ad always!




Great, honest, reliable


very good





Good service.




It was under warranty. But explained the workings of the drawer .Did not understand why Whirlpool constructed the drawer on the bottom the way they did.


Very courteous and pleasant




Jeff arrived within the time window given. He was courteous and answered all of my questions. My machine is up and running;)


Ekena




Good experience


Great Service





Great service




We really were pleased with the service we received. The technician picked up the problem right away and was fixed promptly.


Great Service





Avoid Lowes




Fred's provides excellent service. I am not happy with Lowes reimbursement however. I had to call Lowes 10 times for three days and wait on hold for over 15 minutes before I got thru to a person, because Antonette had to talk with her supervisor before sending me the reimbursement to be delayed 14 days. Not happy with Lowes.


Homeowner




He was prompt, solved problem quickly and completely. Very satisfied.


Terrific service, Corina did a great job!




Positive experience.


Great service; professional technician.




Tim showed up early, which was great! He immediately assessed the problem and fixed it! It was a pleasure talking to him about Fred's Academy. We have used Fred's in the past and have always been pleased with the service and the people.


Great Service!!





Great service





Good service. He adjusted the flame on the burners and the oven. He also detected the fact that the glass in the door had slipped off track adversely





Decent service





Great service. Liked being able to track when repairman would arrive




Easy to schedule online. Great communication via computer and cell


Review of Work





Great Service




The tech was very professional. He knew what he was doing and fixed the problem quickly. He answered any questions we had. He's an asset to your service dept.


Done fast , problem solved tx





Microwave





Professional, personable, and relentless in their objective to make it work!




Took quite a few deliveries of parts from manufacturer (not Fred's Appliance's fault) however technician was always prompt and assured us equipment would be fixed. Fred's stayed on top of the issues every step of the way. THANK YOU!


kenneth hubbard




Great service, polite and efficient





Well done.


Refrigerator Repair




The replacement part (Air Diffuser) was replaced on a timely basis and service was very professional and courteous. However, the cooling problem has not been resolved. It is the refrigerator's cooling system. In order to adequately cool, it must be kept at its highest setting, which is No. 5. This is not normal. Normal should be 37 degrees. So far we have not achieved that with setting No. 5. It is not your fault. I would like to see 37 degrees with No. 3 setting. I used two refrigerator devices to assess the temperatures.


Response from Fred's Appliance Service:

Hello Lenora! Thank you for your review. We will be calling you shortly to arrange further service if needed. We definitely want your refrigerator to be cooling properly! -The Fred's Team


Great service




Dan , the service technician was on time, extremely professional, nice,intelligent, efficient and, best of all, able to fix our dishwasher . Need I say more


Impressive service




Especially appreciated the call to tell me exactly what time the technician would be arriving. Courteous and professional service.


Service was great, on time, professional




Would recommend to others. Was a little thrown back by the price of parts and labor, but not used to paying for repairs, so price is probably fair.


Matt





Professional and Quality Service




Tim was a true professional, friendly, and very courteous. Amazing to me how these machines work these days and how simple a fix can be. Thank you.


Dishwasher Repair




I will use Freds Appliance again!


Great service.




Well knowledgeable about my washer and dryer and I was able to find out the cause of my male functions.


Great Service




They suggested that we contact Maytag and maybe they would refund some of the cost since the dishwasher was purchased 13 months ago


Sara




The serviceman sent to our home was very friendly, professional, and knowledgeable!


ON Time and Honesst




Jeff arrived on time and tried to correct our problem with a professional attitude


whirlpool refrigerator




Fred's was dependable - kept up to date on arrival time; what they were doing to repair and very polite.


Professional & Proficient




Chad took care of our problem skillfully - as we expected when he came to the door, based on a prior visit some years ago. Our only negative with the service was not being notified much earlier that the scheduled Chris couldn't do the job. We learned this only by having called the office because we had not heard anyting during the 1-4 pm "window" for the service. All that aside, we are most satisfied. Thanks to all involved.


Fast, friendly service; excellent appointment communication!





Dan




Would never use Fred's again


Response from Fred's Appliance Service:

Hi Dan, Thank you for your review. I've reached out to you directly in hopes to solve your concerns. Hope to speak to you soon. Thank you -The Fred's Team


FRED'S IS #1 WITH US




We couldn't ask for better service from Fred's. Tim is always pleasant and willing to explain what is being repaired and why. Even if we didn't have them with our extended warranty, we will still want to use Fred's (and Tim!!) for our appliance repair. Thanks so much.


Del




Nice guy, professional, knew his stuff.


Knowledgeable and helpful!




The two gentlemen came on time, we're very courteous, and helped me fix my issue. I really appreciate it!


Maureen




Great service! Answered all questions we had


Washer is still broken after 3 visits





Response from Fred's Appliance Service:

Hello MaryJo,Very sorry for the continued trouble. This is certainly out of the normal for us. We will get right back out to get you squared away. Thank you for taking the time in leaving us a review. -the Fred's Team.


Everything working




Corina arrived on time, understood the problem and how to fix it, and promptly did so. No mess, no fuss, no delay. That is very good service.


Renita Hardee




Corina was extremely knowledgeable and very informative regarding the maintenance information regarding my dishwasher.


Superior Service




Very knowledgeable. Made sure the dishwasher was running properly before leaving.


Very good service!




Corina was very helpful and informative about our problem with the new fridge.