We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Painesville, OH 44077
Jason N
Job Details: 05/26/2022
"Cc unit upper rack not washing dishesCustomer stated the unit isnt washing her dishes on the outer rack and she says the spray arm isnt moving. Found both spray arm jet holes have been hollowed out too large, causing reduced spray pressure through them. Customer stated she has to do that due to debris getting stuck. Unit needs upper and lower spray arms. Customer can install, no return visit needed. ; ordrng 1 WPW10317197 (Spray arm) and 1 WPW10319027 (Lower spray arm)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055DRE00
Near Fairview Park, OH 44126
Manny
Job Details: 05/26/2022
"Cc unit leaking from the bottom door, found drain frozen, steamed drain opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Amherst, OH 44001
Marie V
Job Details: 05/26/2022
"Cc that unit does not start, and the move the knob to a different cycle and it does not changes. Entered diag, found error code F5E2 lid lock failure , F5E3 lid will not unlock. F2E1 UI stuck button. Ran encoder test, pass. Replaced latch from T/S. Ran auto test and calibration. Pass. Started a load op test ok; used 1 W10810403 (LID LATCH) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Lorain, OH 44053
Marie V
Job Details: 05/26/2022
"Cc that one load will be ok but then the other load unit trips breaker. Started unit and let it run for a while. While taking amp reading. From 15 to 22 amps when running and turning heating element on. Called Bj, ask me to verify temp on the breaker, should not be hot. It was getting hot. Weak breaker."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 05/26/2022
"Valve damage cause from install,ordering ; ordrng 1 W11038689 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Chardon, OH 44024
Jason N
Job Details: 05/26/2022
"Cc unit no lights, no dispense, and no coolingUnit operating normally when arrived. Customer stated they had to power cycle unit again to restore functions. Diagnostics tests good. Unplugged pantry UI board. Advised customer to monitor unit for several weeks to see if unit continues to fault with this board unplugged. ; saved tckt"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Geneva, OH 44041
Joe O
Job Details: 05/26/2022
"Cc: leaking from filter headFound unit leaking from filter head. Needs filter head assembly; ordrng 1 W11346622 (Bladder/filter head assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Mentor, OH 44060
Joe O
Job Details: 05/26/2022
"Cc: freezing food in ff section, gasket ripped, ice maker concernsFound temps in ff section at 35 degrees. Freezer at 3 degrees. Found ff gasket ripped. Ice maker functioning as designed. Needs ff door gasket; ordrng 1 W10830162 (gasket-fip), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Madison, OH 44057
Dan H
Job Details: 05/26/2022
"Customer complaint that unit is not making ice and of frost build up around ice box, confirmed , unit needs new ice maker , and ice box seals; ordrng 1 WPW10320706 (Seal) and 1 WPW10635022 (Adapter) and 1 WPW10280988 (Seal) and 1 W11483245 (Ice maker)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2655PF4
Near Mentor, OH 44060
Corina B
Job Details: 05/26/2022
Cust needed to leave. Have to reschedule. Office call her in the morning if we have any availability for tomorrow. ; schdld next appmnt for 5/31 TUE !
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Mentor, OH 44060
Corina B
Job Details: 05/26/2022
"Replaced the outer door, the manifold and the hinges. Opt test ok"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Oberlin, OH 44074
David R
Job Details: 05/26/2022
"Cc unit coin box they have on unit, they dont have a key to open it. Let customer know we dont carry keys for unit, new coin box customer has keys do not match. Customer will have to contact whirlpool or where they bought it from to see if they can get new keys. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Strongsville, OH 44136
David R
Job Details: 05/26/2022
"Cc unit making piping sound, intermittently. Heard small popping/flapping noise. Found back of unit the condenser fan blowing the warning label against the wall. Adjusted label. Ram diagnostics fans, ran ice maker, called for water and dumped ice. No out of normal noises, customer to monitor. Good. Op Test Ok ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL WASHER
Model GHW9400PT1
Near Hiram, OH 44234
Brian M
Job Details: 05/26/2022
"Cc unit not draining or spinning properly Found front tub damaged abs plastic all in front of boot Found basket to be loose Needs both front and rear tub and drain pump ; ordrng 1 W10772618 (tub-outer) and 1 WP8181673 (gasket) and 1 W10772607 (tub-outer) and 1 280187 (pump-water), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Mantua, OH 44255
Brian M
Job Details: 05/26/2022
Found f5e3 errors Ran unit through manual testing aEverything is functioning properly at this time
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Amherst, OH 44001
Angel
Job Details: 05/26/2022
Cc that unit is not drying properly and that the dispenser door was not opening. Verified dispenser door and everything looks good ran diagnostics and unit has no error codes stored. Ran a test cycle and unit started filling washing and the door on dispenser opened as should tested 3 times and the dispenser door always opened perfectly and for the not heating the unit is heating its just that unit has a plastic tub and shes not using rinse aid gave customer some of our test packages to fill her dispenser with rinse aid to help on drying the dishes also showed customer how to clean filter out. Unit is working as designed. Opt test ok.
We serviced a
KENMORE DRYER
Model 110.77032601
Near Ashtabula, OH 44004
Dan H
Job Details: 05/26/2022
"Customer complaint that unit is not heating, confirmed, found thermal fuse open, jumped out, unit heated, installed new thermal fuse, op test good ; used 1 WP3390719 (Thermal fuse) from stock"
We serviced a
FRIGIDAIRE WASHER
Model FAFS4473LW0
Near Chagrin Falls, OH 44023
Jason N
Job Details: 05/26/2022
"Cc unit leaking Found unit is stacked with dryer on top. Advised customer I may have to reschedule with an additional tech for proper diagnosis. Ran quick wash test, found small leak from left side of unit underneath. Will need second tech. Advised customer of additional $100 added to service/diagnosis for additional technician and rescheduled. ; schdld next appmnt for 6/2 THU !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Avon, OH 44011
Gabriel P
Job Details: 05/26/2022
Replace valve opt test ok
We serviced a
FRIGIDAIRE RANGE
Model LFEF3018TWD
Near Conneaut, OH 44030
Dan H
Job Details: 05/26/2022
"Customer complaint that on light will not shut off, confirmed, found left front infinite switch constantly sending power to on light, unit needs new infinite switch ; ordrng 1 316436001 (Infinite switch)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Ravenna, OH 44266
Brian M
Job Details: 05/26/2022
Cc unit leaked and walks when spinning Ran several test cycles Could not duplicate an issue
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Chardon, OH 44024
Corina B
Job Details: 05/26/2022
"Cust showed pop, sent pic. CC that the unit turns off before the clothes are dry. Confirmed. Checked airflow, good. Started a cycle with clothes hitting the moisture sensor. Found service pointer W11395626A to replace the ui. When going into diag the unit turns off. Checked the connections, good. Will need a new ui. ; ordrng 1 W11417084 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Strongsville, OH 44136
David R
Job Details: 05/26/2022
"Cc unit UI not lighting up, no ice or water. Found short in FZ door wires. Gave estimate, customer paid SVC only. Do not order parts parts. ; ordrng 1 LW11037733 (FZ door), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Royalton, OH 44133
David R
Job Details: 05/26/2022
"Cc unit will stop before the rinse cycle. F2E1, F5E1, F7E1, F7E4. Found shifter getting stuck and not advancing, lid lock not locking properly. Replaced lid lock and shifter. Ran diagnostics and calibration. Good. Op Test Ok ; used 1 W11307244 (DOOR LOCK), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near LaGrange, OH 44050
Marie V
Job Details: 05/26/2022
"Replaced motor, impeller, washer, ui, solenoid, container . Tested unit. Both Cush and cube ice. Pass. Asked cust, same . Working properly. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED4985EW
Near Avon, OH 44011
Gabriel P
Job Details: 05/26/2022
Customer show me a picture found socks and underwear and a dryer sheet stuck on rear vent calling whirlpool never seen that before spoke to jr and he said things can cause that are a low size or heavy size to tell customer to proper load unit unit working as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Cleveland, OH 44111
Gabriel P
Job Details: 05/26/2022
Liner on door is warped and seal keeps popping out ordering new door ; ordrng 1 LW10638684 (Stainless door)
We serviced a
KENMORE WASHER
Model 110.22102312
Near Westlake, OH 44145
Angel
Job Details: 05/26/2022
Cc that when you start the unit it will lock the lid and then unlock. Verified and explained to customer that this unit will lock sense unlock and then lock back up and start the filling and washing. Unit working as designed still did a calibration and auto test unit functioning and working as should. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Mentor, OH 44060
Joe O
Job Details: 05/26/2022
"Cc: rattling, frost build up in freezer, ice forming in ff sectionFound freezer goor gasket not sealing properly. Adjusted door. Gasket sealing. Found ice on damper cover. Tested damper. Found damper is sealing. Advised customer could be due to warm air coming into freezer. All ff gaskets are sealing. Tested compressor and condenser fan. Found unit has vibration under unit. Applying pressure unit stopped vibrating. Adjusted feet vibration went away. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Willoughby, OH 44094
Joe O
Job Details: 05/26/2022
"Cc: not balanced, leakingRan diagnostics test. Could not find water markings from and leaking from unit. Found incoming water valves are leaking. Advised customer to have plumber come check valves. Unit very well balanced. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near East Cleveland, OH 44112
Gabriel P
Job Details: 05/26/2022
Found low pressure on cold water customer will need a plumber and also unit working as design
We serviced a
GE WASHER
Model GTWN4250D1WS
Near Broadview Heights, OH 44147
David R
Job Details: 05/26/2022
"Cc unit making weird noises like gears are grinding, also sometimes unit will go through through cycle makes a noise and wont go to rinse part of cycle. Ram unit, filled agitating, drained. Tried running a drain and spin. Unit will not spin, just constant draining. Red light on motor, 1 sec on and 1 sec off. Called GE techline. Said its a motor control not sending correct power, stuck key on board. Ordering control. ; ordrng 1 WH12X10614 (Main control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model LSQ9010LW3
Near Kent, OH 44240
Brian M
Job Details: 05/26/2022
Customer request a check up on unit Unit is functioning properly no issues found at this time
We serviced a
FRIGIDAIRE WASHER
Model CRWS5700AS0
Near Eastlake, OH 44095
Joe O
Job Details: 05/26/2022
Installed belt ran test cycle. Op test ok
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Cleveland, OH 44124
Corina B
Job Details: 05/26/2022
"Recovered refrigerant, replaced evap and drier, pulled 28vac w/ pump, watched, good, charged 4.5oz r134a, unit cooling, pressures good, op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Broadview Heights, OH 44147
David R
Job Details: 05/26/2022
Cc unit FZ frosting up. Found ice cubes in back of FZ not allowing door to fully close. Removed cubes and all frost. Good. Op Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Pepper Pike, OH 44124
Corina B
Job Details: 05/26/2022
CC that the freezer gasket is flipped at the bottom. Confirmed. Steamed the gasket out. Open and closed the door several times. Opt test ok
We serviced a
GE REFRIGERATOR
Model GSHF6KGZBCBB
Near Shaker Heights, OH 44122
Gabriel P
Job Details: 05/26/2022
"Found freezer at 0 degrees and fresh food section at 37 degrees but hes thermometer showing 41 degrees advise him that he cant check temp for air it has to be on food or fluids to get proper temps also advise him to keep food away from vents so it can circulate cool air better,opt test ok"
We serviced a
KENMORE REFRIGERATOR
Model 10656622500
Near Beachwood, OH 44122
Gabriel P
Job Details: 05/26/2022
"Found water line leaking at the dispenser Also found leaking out off fitting when i disconnected so when to replace it but i was out ran to and ace store bought it on my card and drove back to customer and replace it still not leaking gave estimate ; used 1 TJ80-56 (5/16' X 1/4' JOHN GUEST FITT), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS07
Near Cleveland, OH 44105
Gabriel P
Job Details: 05/26/2022
"Found drip pan clogged with ice steam and unclog drain tube and clear all ice also found switch for ice motor loose the plastic pieces that hold it broke but I was able to fix without replacing the part,opt test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FSC23R5DBE
Near Conneaut, OH 44030
Dan H
Job Details: 05/26/2022
"Customer complaint of water leaking from ice door, confirmed, unit needs new ice door seal and insulation ; ordrng 1 241688701 (Seal) and 1 241688601 (Door Insulation), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Reminderville, OH 44202
Jason N
Job Details: 05/26/2022
Cc unit upper rack wheel broke offConfirmed right side upper rack adjuster wheel broke away. Replaced upper rack adjusters using customer supplied pre Id kit. Upper rack op test good.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Solon, OH 44139
Jason N
Job Details: 05/26/2022
"Cc unit cycle timers not right and unit does not sound tones anymoreCustomer stated she noticed the normal cycle now is only washing for 30 minutes when it used to be 52 minutes, also no tones are heard when selecting buttons on control. Found cycle options for normal changed, no spin, extra light agitation. Ran diagnostics to reset control back to factory. Normal now displays 52 minutes, with high spin speed and medium agitation. Turned audio level on, tones restored to console functions. Op test good."
We serviced a
WHIRLPOOL WALL OVEN
Model WOC75EC0HS04
Near Westlake, OH 44145
Angel
Job Details: 05/26/2022
Arrived at home and customer said they should have warranty explained to them they dont and showed her the entitlement that shows no warranty she call American freight and they said they will take care of her issue. Did not work on unit.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Andover, OH 44003
Dan H
Job Details: 05/26/2022
"Customer complaint that unit is not draining, confirmed, found a broken wire to drain pump, repaired wire, op test good"
We serviced a
MAYTAG DRYER
Model MEDX700XW0
Near Columbia Station, OH 44028
Marie V
Job Details: 05/26/2022
"Cc that the unit is loud. Confirmed. Found blower wheel stripped and it just banging everywhere. Unit will need motor and wheel. Gave estimate cust will call if they want to continue ; ordrng 1 WP697772 (Wheel) and 1 WPW10508324 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ02
Near Lyndhurst, OH 44124
Manny
Job Details: 05/26/2022
"Cc unit leaking from the back, pull unit out and had customer dispense water and noticed water coming from the valve outlet port, removed valve and line wasnt in all the way, removed and reinstalled line dispensed about 2 cups of water and no leaks, opt test ok"
We serviced a
GE REFRIGERATOR
Model PZS22MSKEHSS
Near Solon, OH 44139
Jason N
Job Details: 05/26/2022
"Cc piece broke off with filter when trying to changeConfirmed filter head manifold cracked, will need replaced. ; ordrng 1 WR17X22066 (Filter head/manifold)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Columbia Station, OH 44028
Marie V
Job Details: 05/26/2022
"Replaced vent fan, tested unit. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Willowick, OH 44095
Joe O
Job Details: 05/26/2022
Cc: squealing noiseFound debris in blower. Removed debris. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Painesville, OH 44077
Dan H
Job Details: 05/26/2022
"Customer complaint that blower wheel keeps falling off, found blower wheel stripped, unit needs new blower wheel; ordrng 1 WP694089 (Blower)"
We serviced a
GE DISHWASHER
Model GDT665SSN2SS
Near Lyndhurst, OH 44124
Manny
Job Details: 05/26/2022
"Cc unit not washing, set unit to wash cycle, unit start filling then stops and goes to a drying cycle, heater and fan come on and stay on even if unit is off, unit will need main control, customer will be calling GE and see if they get a concession for the parts,; ordrng 1 WD21X25992 (Control board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Highland Heights, OH 44143
Manny
Job Details: 05/26/2022
"Cc loud fan vibration noise, replaced evap fan and leveled unit, opt test ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chagrin Falls, OH 44022
Manny
Job Details: 05/26/2022
"Cc unit not draining, found unit lock and tub full of water had to take top cover to be able to unlock it, unplugged unit and plugged back in, unit wont do anything and wont let me into diagnostics, tilted unit back and disconnected drain pump, getting 116Vac to pump connector reconnected pump and unit started draining unit finished, ran diagnostics and everything is working properly."
We serviced a
SAMSUNG DRYER
Model Dv42h5200ewa3
Near Painesville, OH 44077
Dan H
Job Details: 05/26/2022
"Customer complaint that unit is not heating, confirmed, element is open, unit needs new element, TWO TECHS REQUIRED TO REMOVE DRYER; ordrng 1 DC97-14486A (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE WASHER
Model GHWN8350D0WS
Near Painesville, OH 44077
Dan H
Job Details: 05/26/2022
"Customer complaint that basket filled with water after cycle, confirmed, found water seeping through valve, unit needs new valve; ordrng 1 WH13X10058 (Valve) and 1 WH49X20000 (Clamps)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kent, OH 44240
Brian M
Job Details: 05/26/2022
Cc of leak and ui broken and dispenser broken Fixed dispenser ran test cycle could not duplicate a leak Needs ui ; ordrng 1 W11192369 (console) and 2 WPW10503548 (retainer)s
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB02
Near Solon, OH 44139
Jason N
Job Details: 05/26/2022
"Cc unit not cooling in ff section Customer stated unit has been intermittent not cooling in ff section for several months. It will stop cooling then start cooling again. Found frost buildup on evaporator cover, pulled cover, found coils are half frosted over. Ran diagnostics, force defrost and bi metal check test 7. Bimetal reading open. Pulled bimetal connectors and checked for continuity, found several terminals showing signs of corrosion/moisture. Plugged back in and bimetal now reading closed, defrost heater turned on. Unit needs bimetal and harness. ; ordrng 1 W10139189 (Bimetal w/ harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Fairview Park, OH 44126
Angel
Job Details: 05/26/2022
Cc that unit was not dispensing water or making ice. Verified and had to turn water on because it was off pulled unit out to turn water on and as soon as i turned on valve water started spraying out had too tightened up the lines tried again and stopped leaking tested water and it started dispensing water perfectly checked ice maker and it was turned off turned back on tested and it cycled and filled as should. Opt test ok.
We serviced a
KITCHENAID RANGE
Model KGCU482VSS01
Near Chagrin Falls, OH 44022
Joe O
Job Details: 05/26/2022
Installed valve. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Streetsboro, OH 44241
Brian M
Job Details: 05/26/2022
"Cc of freezing in ff section Found water frozen advised on temp settings and to adjust air flow in freezer section Advised to watch and let adjust for 72 hours May needs control and thermistor ; ordrng 1 W11353813 (Control) and 1 WPW10384183 (thermistor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Aurora, OH 44202
Brian M
Job Details: 05/26/2022
Cc unit wasnt working now it is Found AF error found outside vent box not opening Advised on vent cleaning and to have booster installed
We serviced a
KITCHENAID COOKTOP GAS
Model KGCU407VSS02
Near Chagrin Falls, OH 44023
Brian M
Job Details: 05/26/2022
Cc unit keeps sparking Found reigniting module not sensing flame Needs module ; ordrng 1 8286863 (clip) and 1 WPW10475147 (module-spk) and 1 W10854967 (igntr-surf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Lyndhurst, OH 44124
Corina B
Job Details: 05/26/2022
CC that there was frost in the ff section. Found the door not shut all the way. Raised the feet. Advised cust to lower the top shelf for proper air flow. Opt test ok
We serviced a
MAYTAG DRYER
Model MGD6630HC3
Near Chesterland, OH 44026
Brian M
Job Details: 05/26/2022
Cc unit shuts off after 2 min Found moisture sensor open Needs sensor ; ordrng 1 WPW10298258 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Lyndhurst, OH 44124
Corina B
Job Details: 05/26/2022
CC that the unit is not draining. Confirmed found the drain pump propeller broken. Replaced the drain pump. Ran a calibration. Started a rinse cycle and drained. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Brecksville, OH 44141
Manny
Job Details: 05/26/2022
"Cc unit had frost buildup by the door, stated when he call for service they told him that the door was left open, unit had cooling off when I arrived turn cooling on and unit cooling properly Checked fz no issues, explained to customer that the fz door need to be grab in the center so the door doesnt open crooked and to make sure that the door is all the way close, and if he starts seeing frost to give us a call, installed and purge water filter and reservoir, opt test ok, unit is working as designed."
We serviced a
SAMSUNG DRYER
Model DV400EWDWR/AA
Near Seven Hills, OH 44131
Manny
Job Details: 05/26/2022
"Cc unit not heating, checked power and good power coming in, took unit apart and found heater broken, unit will need h the heating element.; ordrng 1 DC47-00019A (element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Parma, OH 44134
Manny
Job Details: 05/26/2022
"Cc that unit frost up again and not cooling, found evap cover in ice checked everything in the Fz and everything checked out good 16kohms on evap thermistor which put it about 5 degrees, checked defrost thermal fuses and have good continuity, set unit to force defrost through diagnostics and circuit is good but heater only turned on for about 3 mins the shut off, removed control and checked components from control and everything checked out good, spoke to JN, Since when I was riding with him we had a similar situation and he said what solve the issue was replacing the control. Ordering control, and if that doesnt fix it calling techline, part out of stock office to contact customer for next service appointment ; ordrng 1 W11558182 (Control)"
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Painesville, OH 44077
Joe O
Job Details: 05/26/2022
Went to install bellow on machine. Found incorrect bellow sent. Correct part number on box. Re ordering bellow. ; ordrng 1 W11314648 (bellow)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Perry, OH 44081
Dan H
Job Details: 05/26/2022
"Installed fresh food section thermistor, advised customer to monitor"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Madison, OH 44057
Dan H
Job Details: 05/26/2022
"Customer complaint of loud noise when water is entering unit and unit is not dispensing fabric softener, found cold water valve not opening properly causing noise, unit needs new cold water valve; ordrng 1 W11316256 (Valve)"
We serviced a
SAMSUNG DRYER
Model DV45H7000EWA2
Near Berea, OH 44017
Marie V
Job Details: 05/26/2022
"Cc that the unit does not turns on. Confirmed. Verify power at terminal block, good. Verify power at the control, good. No power going to UI. Unit will need boards. ; ordrng 1 DC92-01626B (Control) and 1 DC92-01624E (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Highland Heights, OH 44143
Jason N
Job Details: 05/26/2022
Cc unit needs lid installed due to failure. Installed lid using customer supplied part. Op test good.
We serviced a
GE REFRIGERATOR
Model GTK21GBEBBS
Near Willoughby, OH 44094
Jason N
Job Details: 05/26/2022
Cc unit leaking water in ff sectionFound drain channel blocked with debris inside rubber duck bill. Cleared debris form drain tube. Modified duck bill valve to prevent further sticking issues. Op test good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Parma, OH 44129
Marie V
Job Details: 05/26/2022
"Took POP. Cc that the unit is taking long time to dry. Up to. 4 to 5 times on automatic dry high heat and low heat. Time dry takes about 2 times. Also it makes a noise. Confirmed noise, it comes from motor. Verify air flow outside, good. Found some lint on the lint trap. Also took temps unit is cycling properly. Ordering, motor, blower wheel and thermostat ; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel) and 1 WP3387134 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXWH9
Near Brooklyn, OH 44144
Marie V
Job Details: 05/26/2022
"Cc that the unit is leaking. Confirmed. Found leak at the fill hose. Cust needs afternoon appointment.; ordrng 1 W10878507 (Hose fill), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Parma Heights, OH 44130
David R
Job Details: 05/26/2022
"Recovered refrigerant, replaced comp and drier, pulled 28'vac w/ pump, watched, good, charged 4.27 oz r134a. Unit starting to cool. Good pressures. Give 24 hours to return to normal temps. Op Test Ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Cleveland, OH 44113
Angel
Job Details: 05/26/2022
Arrived at building customer buzzed me in but no answer at door tried multiple times and calling as well called office and customer would not answer office either tried calling customer from dial phone to get buzzed in again and would not answer. Call was cancelled. Could not leave a tag because i was down stairs locked out from going in to building again.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cleveland, OH 44108
Angel
Job Details: 05/26/2022
Cc that unit was leaking. Verified and water was coming from the ff section looked in back of unit and drain tube was clogged up cleared it up reinstalled and cleared out all water from ff section. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Westlake, OH 44145
Angel
Job Details: 05/26/2022
Cc that burner heads were never on the unit. Confirmed unit has everything but the burner heads will need to order burner heads office to reschedule one is out of stock. Took picture.; ordrng 2 W11435630 (L and r front burner head)s and 1 W11435659 (Burner head R rear) and 1 W11435657 (L rear burner head) and 1 W11435660 (Center burner head)
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS6
Near Avon Lake, OH 44012
Angel
Job Details: 05/26/2022
Cc that unit was leaking without running it. Verified and I asked them if they noticed that the dishwasher was full of water so i drained it and tested unit and unit is not leaking and wash pump is running perfectly customer stated that they think they paused unit and removed all dishes and forgot about it. Could not duplicate issue asked them to run the unit through a whole cycle and monitor and if anything to give us a call back but unit is working fine.
We serviced a
GE REFRIGERATOR
Model PYE22KMKFES
Near Avon Lake, OH 44012
Angel
Job Details: 05/26/2022
Cc that unit is not making ice. Verified and took took temperatures and freezer was at 33* and ff section at 47* took apart freezer to check the evaporator frost pattern and it was all frosted up unit not going into defrost had to steam out the evaporator and than I tested the heater and was good. Called BJ to help on diagnosing and we found that the board will send the 120vac but once you plug in the plug to the cabinet it will drop voltage. Ordering control board and evap thermistor. Also ordering icebox kit because there having frost around door and it has a service bulletin on it.; ordrng 1 WR55X38248 (Main board) and 1 WR55X10025 (Thermistor) and 1 WR49X38366 (Ice box kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM05
Near Mentor, OH 44060
Brian M
Job Details: 05/26/2022
Cc unit keeps making ice Found bail are to have popped off Put bail are back on OP Test Ok
We serviced a
GE RANGE
Model PS968SP2SS
Near Chardon, OH 44024
Brian M
Job Details: 05/26/2022
"Cc of f9 error Error indicates fan stalling Needs blower ; ordrng 1 WB26T10039 (blower asm), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Cleveland, OH 44102
Manny
Job Details: 05/25/2022
"Cc unit leaking from left side, ran diagnostics no codes unit finished with no issues and no leaks, ran normal cycle and let unit fill then drain it and no leaks, took unit apart and no water signs anywhere, placed water mitigation mats underneath the unit and advise customer to monitor the unit and if he sees any stains or discoloration on the mitigation mats to take a quick pic and call us so we can take another look. Opt test ok"
We serviced a
JENN-AIR RANGE GAS
Model JGS8850BDS
Near Berea, OH 44017
Marie V
Job Details: 05/25/2022
"LONG PRE HEAT TIMES, PLASTIC SMELL AND SMELLS LIKE GAS ALL BURNERS NOT WORKING . Confirmed. Found oven ignitor is weak, also all ignitors for burners are cracked, took pics also Screws to remove burners in order to replace ignitor are rusted, cant be removed. Took pics. Cust will call back if they want to continue ; ordrng 1 WP74011829 (Ignitor) and 3 WP74009336 (Ignitor)s and 1 74007498 (Ignitor oven) and 1 WP7527P061-60 (Dual burner) and 1 WP7527P002-60 (Burner) and 1 WP7527P004-60 (Holder) and 1 74009553 (Holder) and 10 WP400021-1 (Screws)s and 1 74007735 (Burner) and 1 74011652 (Burner) and 1 74007734 (Buner) and 1 74007736 (Buner), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Mantua, OH 44255
Brian M
Job Details: 05/25/2022
"Installed control, fan and damper per whirlpool request Advised to watch"
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Ravenna, OH 44266
Brian M
Job Details: 05/25/2022
Cc of noise Found item stuck on front bearing Removed item and noise is gone OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Streetsboro, OH 44241
Brian M
Job Details: 05/25/2022
"Cc unit wont spin Found washplate and tub hub damaged Needs tub hub and ; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG231LVQ0
Near Willoughby, OH 44094
Corina B
Job Details: 05/25/2022
Replaced the igniter and clip. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS2
Near Painesville, OH 44077
Corina B
Job Details: 05/25/2022
"CC that there is water leaking on the floor. Confirmed, found the drain hole blocked with ice. Steamed out drain tube. Took pictures of the ice on the bottom of the freezer. Tested the water and ice, no leaks. Opt test ok."
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ06
Near Columbia Station, OH 44028
David R
Job Details: 05/25/2022
Replaced control. Tested lights. Good. Op Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Chardon, OH 44024
Corina B
Job Details: 05/25/2022
"CC that there is a noise when its running and the ice maker is not working. Confirmed. Found the freezer fan pulsating. Will need a new fan. Tested the ice maker no error codes. Ran step 57 and 45 passed. ; ordrng 1 W11224591 (Evap fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JV1
Near Streetsboro, OH 44241
Brian M
Job Details: 05/25/2022
Installed igniter and burner heads OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM00
Near Kent, OH 44240
Brian M
Job Details: 05/25/2022
Installed icemaker Unit cycled OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Westlake, OH 44145
Angel
Job Details: 05/25/2022
Cc that unit some times it doesnt drain. Ran diagnostics and found error code F0E5 off balance load explained to customer that when unit has an off balance load and you dont pause it on time unit will cancel the cycle and when you go check on the clothes they are all wet thinking that the unit is not draining or spinning out. Ran a calibration and auto test and unit is functioning as should looked underneath to make sure everything was good and everything is clean and dry no signs of oil or anything. Explained to customer that a full load is about 8 regular bath towels and only 2 tablespoons of detergent and to make sure that clothes are evenly placed inside tub to avoid off balance loads. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Parma, OH 44130
Angel
Job Details: 05/25/2022
Cc that unit stopped working again. Verified diagnostics and found error code F8E6 no fill ran test diagnostics and cold water working fine but the hot water is not disconnected the hose on back to make sure it wasnt clogged up and it wasnt also made sure it had good water pressure coming in and it did. Will need inlet valve replaced. Ordering part.; ordrng 1 W11205048 (Inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB01
Near Andover, OH 44003
Joe O
Job Details: 05/25/2022
"Cc: not coolingFound ff temps at 67 degrees and freezer at 64 degrees. Found dye leak on evaporator. Compressor sucking in air, and over heating. Needs evaporator and compressorCustomer does not want to repair at this time.Will need 2nd tech to pull unit out as unit is on platform if customer decides to repair; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cleveland, OH 44120
David R
Job Details: 05/25/2022
"Cc unit sensing fill light flashing. Advised customer to cancel cycle, hold start/pause for 5-10 seconds. Cancelled cycle, ran diagnostics, no error codes. Ran diagnostics cycle, and calibration. Both good. All components working correctly. Op Test Ok"