Service History

Local Reviews

Rated 4.8 out of 5 stars based on 3289 customer reviews

Map of Chardon, OH

good service




Was on time and very pleasant


Map of Highland Heights, OH

Great Experience




The tech was personable, knowledgeable and took care of the problem right away.


Map of Beachwood, OH

Great service




Nice and courteous repair WOMAN. Careful and competent repair. Very pleased.


Map of Mentor, OH

Great service, very knowledgeable




Would ask for him back should something else need fixing.


Map of Painesville, OH

Still not working




I have you scheduled to come out for the third time to repair my refrigerator. Hoping we get it fixed this time.


Response from Fred's Appliance Service:

Hi Marty! Thanks so much for taking the time to leave a review. We're sorry for the troubles. Sometimes, the machines do get the best of us! We will be sure to do our best to get it right this time around. Thank you! -The Fred's Team


Map of Beachwood, OH

Very good





Map of Painesville, OH

Awesome!




The repair man was fast and friendly


Map of Fairview Park, OH

Prompt and competent





Map of Broadview Heights, OH

great service




repair was great , David was very efficient.


Map of Aurora, OH

Good Service...prompt and on time...




Repairs to my oven and ice maker installation went smoothly.


Replacing Water Front Selctor on Frig




Good job


Tom





Great Service




The technician was in and out quickly. Great job on fixing my freezer.


Roger




Pleasant. Seem to be well trained in his job


Nice repair man





Washer finally works again




Aside from the repair guy being 25 mins late which in turn made me late for work. My washer works again. Wish it could of been fixed sooner than it took but I guess over a week is good.


Response from Fred's Appliance Service:

Hi Linda! Thanks for you note. We're very sorry that we ran behind. It's never fun. Thanks again for your note, and have a wonderful week! -The Fred's Team


Awesome service...very impressed





Review





great service




he was professional and curtious ...exsplaned what he found and answered questions in a polite manner


Awesome service, awesome repair man and the price was great. Excellent !





Rocky River Home Owner




Great Service


Polite, courteous and knowledgeable.




Our service technician was very pleasant. Very pleased with the service provided.


Great service





Everything we could ask for




Arrived ahead of our expectations; were third on list. Prompt professional replacement of Maytag washer control panel. Machine working perfectly. May this panel far outlast the last two


Great service





Great Service




This was Brain's second trip to our house....I couldn't convince my wife that the washer was working properly but Brian did....."nuff" said!!!!


Great service!




I recently had a warranty repair on my new fridge. Not only was the repair made quickly, Art also tightened a loose handle and adjusted the legs/wheels for me. He even showed me the areas that needed an annual dust removal with the vac. Great service!!!


Perry




The workers were very respectful


Great service




Very pleased with the technician who came out to repair our dishwasher, he was friendly, knowledgeable and gave great service. Highly recommend


careful expert service





Dolores





Great Service!




Very good service on our dryer. Tech also vacuumed out while he had it opened up.


Very professional




Work done quickly and expertly


Dishwasher repair




Great service!


Great Service!!




If I have problems in the future, I want Fred's to handle the problem!!


Good





Good





great service




Jeff did a great job. identified problem quickly and resolved it. Was very knowledgeable and took the time to explain everything to me.


N/A





Great customer service




Technician was very friendly. Provided great customer service.


Great service/professional





Jan




Gabriel was awesome. He was very patient with the circumstance which he shouldnt have had to put up with from Sesrs


Donna




Great service


Very good service




It was good good experience,


Great




Wonderful service. Professional, knowledgeable, friendly! Would recommend them to anyone! Thank you for this recommendation!


Great




Excellent thank you so much


On time and very helpful!





Excellent service by Paul




Paul first came over to diagnose a problem with my 7-month-old washer. It had stopped working altogether. He found that the transmission had leaked oil from the inside out. He said it was an abnormal problem. He ordered the necessary replacement parts and came back three days later to install them. The washer is working fine and is probably better than when it was brand new due to the replacement transmission. Paul was friendly, professional and hard working. He didn't finish up my repair until after 7PM on a Friday night, long after the people in his office had gone home. I would highly recommend him to anyone. He even likes dogs and cats so if you have pets you don't have to worry. I could tell that Paul genuinely enjoys what he does and I'm thankful he was assigned to resolve my issue.


Excellent Service - Under Warranty





Great service and personality





Pleased with service





Repair done right!




Gabriel exceeded our expectations. He was professional, courteous, and very knowledgeable. You can tell he had a great deal of expertise and enjoyed his job. He provided an explanation of what was wrong and how he was able to resolve it. Very satisfied with the exceptional service and a repair done right.


Oven repair




Gabriel identified the cause of my oven problem for a follow up appointment. Friendly service and good advice.


Oven repair




Brian did a great job diagnosing the cause of my oven problems.


Great service




Very nice explained alot! Woukd reccomend


ice maker





LaTonya





Response from Fred's Appliance Service:

Hello Latonya! Thank you for providing feedback. We will be contacting you shortly to find out what went wrong. We will be sure to make it right! -The Fred's Team.


Nice service & great treatment




Great experience.


Great Service!!




The technican Al was great! Not only does he know what he's doing, but he was so personable that he made me feel so comfortable around him. Service was great and quick!


Awesome service




Would definitely recommend to others. Great service


Keep up the great service!




I was out of town but my wife was super pleased by the service. The tech was outstanding and explained everything.


Great Service





The Service was great and Robert was also





Great service!





Great service




Corey was courteous and fixed my issue quickly!


Good





Maty





Awesome service.





Thorough exam of refrig and freezer




When customer calls for service, their phone number should immediately be retained for the appointment confirmation call --I tried to respond twice before speaking to a customer service person to confirm the appointment.


Great service and Tech!





Helpful and knowledgeable Great service




Every question we asked him he knew the answer. Super great guy. An asset to Fred's


Great service!





Good job




Jeff was efficient, knowledgeable and polite. Ice cube maker was fixed in a short time. If I could give him and Fred’s Appliance a rating about excellent I would.


Great service





Professional




Brian Brocco was a kindly gentleman who thoroughly investigated a problem with our washing machine and recommended a reasonable course of action even though it resulted in less profit for Fred's, so I will use Fred's in the future.


Great service




Tech was on time and did a excellent job


Return visit




Very thorough and explained what problem was. Appreciated the return visit at no charge.


Prompt, Courteous Service




The repairman came on time & was very knowledgeable. He checked the fridge thoroughly to determine what was wrong. Then he got it working fine again. He was very courteous & answered all my questions.


Mr and Mrs




We think the service we received was awesome! Our inferior refrigerator,although not sold as that, was difficult and challenging for our repair men. The repairs on Fred’s end are complete. Now it is up to Frigidaire/Electrolux to make some decisions.


Great, Friendly Service




Brian was very prompt and very friendly. Knowledgeable repairman.


Great Service - Poor Quality Replacement Parts




Technician was great and work was always done quickly. The parts that were provided by the manufacturer on the other hand were of poor quality, which resulted in multiple visits. This is out of the hands of Fred's and their technicians, but it took 4-visits to fix our oven.


Response from Fred's Appliance Service:

Hi Eric! Thank you for the review. We're glad you were happy with service! We sorry with the issue on the parts. Sometimes it does happen, and it's never fun. :(. Thanks again, and have a great day! -The Fred's Team


Great experience!




Great service, Mac was very knowledgeable, He was very thorough at explaining what was going on with our appliances and what he was going to do to fix them. I would definitely recommend this company to friends and family! Thank you!


Excellent Service




I have used Fred's Appliance since 2002 and have always been more than pleased.


Thorough exam of refrig and freezer




Chad took the time to inspect and clean the inside operation of the frig. His findings pointed to a blocked condenser fan. I'm hoping this will resolve the leaking issue.


Same day appointment




Called for refrigerator prob. Came out same day to diagnose my issue. Parts orded and repair complete two days later.


good service




He is a real pro!


Shandi




Good


Great service




Paul was great, effecient and explained everything..Pricing was a bit high..I feel the service fee should be waived when you hire them to do the work.


Response from Fred's Appliance Service:

Hi Sue! Thanks for the review! Many companies that offer "waiving" of the service call with repair inflate costs in other areas of the bill (labor and/or parts). We like to give a complete breakdown of the repair so you know exactly what you're paying for. We pride ourselves in being transparent in how we charge. Thank you again for your comments and have a great evening! -The Fred's Team


Victor




Corey was great. Neat, fast, and through.


Great Service!!





Great Service Tech




Jeff was very informative - he explained the aspects of what needed to be done and how he was going to do it. Plus he offered additional insight into other appliances on life expectancy, typical breakdowns, and how to fix. Jeff's extremely knowledgeable.


Freezer lightbulb




The technician was great professional and polite fix the problem


Great Service




Great job


Great Service




Love working with Fred's! Always great and efficient service.


Steve





Great Service





Jihn





Professional operation




The technician was professional and knowledgeable. He arrived on time and fixed our ice maker.


Great Service





She was great! Stayed a long time to find the problem.





Technician great. Customer Service staff (call center of 2 people) horrible!




Really pleasant and professional. I trust his work.


Quick Serivce





Came within appointment time and was knowledgeable




Brian Mullins was very knowledgeable and helpful with his explanations.


Not pleased




He wasn’t pleasant at all. Insisted he had to see our receipt even though his company already had it and confirmed that before he would start. Like one hand didn’t know what other was doing. All he did was put in a new gasket that I’d already ordered through the company. Would avoid this person in the future


Response from Fred's Appliance Service:

Hi Nancy, Thanks for the feedback! We are sorry to hear that your experience was not stellar. We have a make-it-right policy and would appreciate the opportunity to do so. If there is anything at all that we can do to better your experience, please let us know by calling us at 1-888-45-FREDS. Thank you! The Fred's Team


Great Service!




This is one of several times I have had Fred's to out house and the second time for Corina. I requested her because she is both professional, courteous and above all very good at what she does!


Quick service and just a great technician!





Technician was darling!





Excellent Service




Very polite and professional


Great Service




While there were a few hiccups in finding the correct part, the technicians were always courteous and prompt. Final repair was performed quickly and efficiently.


Good service, representatives were polite




There was a scheduling problem. They originally , awwek before the service date, said they were to be here in the afternoon window. Instead the day before they scheduled us for the morning window. Relying on the first statement we scheduled another person for the morning window. I didn’t want to turn your service away so of course they both arrived within 10 minutes. But, we did get all the problems resolved by your servicemen. Thank you


Response from Fred's Appliance Service:

Hi Mary, Thank you for taking the time to submit your review! We apologize for any confusion with scheduling. We always call and email 2 days for the scheduled appointment date with a three hour timeframe. Since we can't predict the exact amount of time it will take to diagnose appliances and complete repairs, we have to provide these 3 hour windows. We are glad to hear everything worked out and your unit is up and running again! Thank you! The Fred's Team


pleasantly surprised





Great Service!




Service was great! My problem was fixed quickly and explained to me very well. Thanks Corey!


Very courteous service




Art has been wonderful as he has been very concerned to resolve the issue we have been having with our refrigerator. He even alerted us to too an issue we did not even know that we had. Service has been great. Thanks Art.


Dishwasher repair





Awesome company




Corina is the best. Jessica was a huge help with scheduling. Everyone i have ever interacted with is wonderful.


Service Tech was Very Good




Corina was very knowledgeable on my dryer model and took the time to explain the issue and what the fix was.


Excellent service Very pleasant individuals





Mary




Very pleasant, awesome service, timely, friendly, excellent experience!


Carol





great service





GOOD SERVICE, PERSONABLE AND RESPECTFUL





Hanging stove door




I loved that they sent a picture of who would be coming. I loved that they called and said how long it would take them to get there and he was a gem. young, professional, and authentic. He was efficient. My score of a three star in respect to convenience has nothing to do with Freds or Cory. I would just like it if all service providers could tell you where you in in order of service so that you are not wasting hours waiting. Someone has to come up with a better system...


great service and very informative




I was kept informed all through the process, phone calls, emails, when he was on the way. I think the service was great and will let my friends know how wonderful you are.


Great experience





Excellent Experience




Repairman was on time and knew his stuff. Repair was quick and he explained everything. Would recommend Fred's to anyone who needs an appliance repair.


Excellent Experience




Repairman was on time. Really professional and knew his stuff! Nice personality, cordial, and explained everything. I would recommend Fred's to anyone who needs an appliance repair.


great service




corina was very friendly and professional.she did a great job


Great service





Great service





First exp




Very professional


washer part broken




Jeff was just fine.


appointment




got an appointment very quickly


Awesome Service





Very helpful!





excellent work




Helpful hints for maintenance and very courteous and polite.


Great service




Great experience, fair price,


Service call




Very professional ! I would highly recommend using them for service again !


Great service





Owner




Came around expected time.how ever workers didn't come back with dryer tubing that was bent during the time of fixing the dryer That never came back as stated. Lint all over the basement..heat circulates all day from the dryer. Please call to take care of this matter. Men were very professional.


Response from Fred's Appliance Service:

Hello Monique! Oh No! Thank you very much for your comment...we will be calling you shortly to address. Thanks again -The Fred's Team


Great service, good advice




Great service, good advice


great service




great service


Response from Fred's Appliance Service:

Thanks for the compliment!


Great tech...........very helpful





Fantastic service





Fred's




Brian took time to courteously explain everything to my husband.


Great Service!




This was the best service experience I have had. Mac is extremely knowledgeable, competent and efficient. I will definitely call Fred's Appliance for my future service needs!


Great Service!




This was the best service experience I have had. Mac is extremely knowledgeable, competent and efficient. I will definitely call Fred's Appliance for my future service needs!


Took Care of the Issue




Fabulous, fast service!


Great service! Prompt and friendly!





Great service




Professional & Attentive


Great service





Outstanding




Technician was very professional and personable....will use Fred’s again if needed. Thanks!


very knowledgeable about product, answered all questions





Glad it was still under warranty!




If this had not been covered under warranty it would have been more than half the cost of a new machine. The parts were expensive.


BRIAN'S REPAIR WAS VERY GOOD




I AM NOT HAPPY THAT I HAD TO PAY FOR A PROBLEM EVALUATION THEN AN ADDITIONAL PROBLEM SERVICE CALL. NEXT TIME I WILL DO THE WORK MYSELF


Response from Fred's Appliance Service:

Hello Brian! Thank you for the note. We appreciate it. We will be reaching out shortly to discuss. We're glad you were happy with Brian's service! Speak soon. -The Fred's Team


Awesome service




Robert always does an awesome job


Fred is the best!




Good and very prompt service!


Nice guy





Great service





Great service




She was just great, she explained how the new washers differ from what I was used to. She took time to explain how they work and even the amount of detergent to use.


Great service and prompt





Good Seervice @ Fair Price




Mac arrived within the expected window, got right to work, and diagnosed the problem. The fix was simple and he went on his way.


Technician very qualified




The technicians showed up on time, dressed very professional and very quick with their work. They were very neat and organized and solved our issue. Highly recommend Fred's Appliance Service.


Great Service




Mac the service man was great.


Great service




Timely and reliable service


Great service




The man who fixed my dryer was very nice and very informative


Great!





Prompt and courteous




Was there when said they would and did a good job, Thanks


Great Service




Mac was great. He did a great job trying to fix our refrigerator but in the end we had to get a new one. 🙁


Great Techician





Great service




Repairman was very nice. Repaired the problem in a timely manner & was very pleasant.


Satisfied customer




Fixed the ice maker issue quickly and to my satisfaction.


Great Service repairman




Mac , your service repairman was excellent !! very kind, curtious , helpful , and respectful to our home !! …


Great service!




Paul was friendly, professional, and expedient. I would highly recommend Fred’s Appliance based on our experience with Paul.


Great Service and On Time





Christina




Gabriel was very friendly and knowledgeable.


Great




Brian was great. And professional


great service





Took two trips, but in the end it was fixed




My Whirlpool washer was not putting enough water in to wash. Paul, came, replaced a water inlet valve, but it did not solve the problem. He said the control board was bad, and ordered it. Next week after a short time, he was finished. Now the Whirlpool washer is back to normal and the water level is fixed. Thanks


Very knowlegeable....




Brian knew his stuff!


Great and friendly service.





Great service. Thank you again so much!





Great service





Terry




Excellent service quick and on time


Simple, Convenient, and Helpful!




Great experiences from both the office and the tech. We will definitely use Fred's Appliance again and refer others.


dryer repair





Great service, super friendly & great advice!




Extremely polite & VERY handsome! WoW! Lol


Jeff was awesome!!!





Professional,knowledgeable,and very patient




You are lucky to have her as your employee. She was able to ease my mind as soon as she entered my kitchen!😬


Don




Very accommodating with scheduling


Excellent service




Great technician. Very helpful


Expensive service with no service




We had Fred’s come out for both our washer and our refrigerator. I was told that my 4-5 year old washing machine “was toast” and we should just buy new. I then asked about Whirlpool washers and he basically reprimanded me for “blaming the manufacturer” when it was just the model. The rest of the time there was spent with the service technician looking up the parts that he would have used to fix the problem. I then asked him to look at the refrigerator (as scheduled) because it had been making an odd noise when the motor was running. It didn’t make the noise as he was standing there. He turned up the temperature in order to get the motor to kick on and listened again. He looked under the frig and said it needed cleaned. He did not offer to clean it, but did tell me how to do it on my own. He rang up the service—$130 total for no actual service. I understand there was nothing to service on the washer, but really—for $130, he couldn’t have cleaned the condenser coils? Never again will I use Freds and I will let others know this as well.


Response from Fred's Appliance Service:

Hi Roxanne! Thanks so much for your review. I'm very sorry you felt you did not receive stellar service. We're going to be contacting you shortly to resolve these issues. We have a make-it-right policy. Thanks again for your comments, and speak soon! -The Fred's Team


Wonderful Service




Brian was very professional and courteous, he was efficient and mindful of being tidy. He put down blankets/mats when moving the microwave. He was a pleasure to meet. He even gave my dog Murphy a doggie treat when he went out to his service vehicle to get tools.


Great service, professional




The tech was very professional and knowledgeable. He diagnosed the problem quickly and the repair was quickly done.


Timothy




Great service.


great service




We had another great experience with Fred's. always professional. prompt and clean, we always recommend Fred's to friends.


The techician was prompt and very knowledgeable.




I would recommend her services to family and friends.


Great service




I thought the service was excellent!


Great service.





Brian was awesome




Brian the repair man was great. I was interested in my dryers repair so the repairman took the time to show me what he was fixing. Brian went above and beyond to help. I would recommend them for appliance repairs to my family.


Richard




Great Service. Our Problem was diagnosed quickly and repaired with a smile by Mac


Review




Technician left and microwave did not work. He came back and fixed and now it is not working again.


Response from Fred's Appliance Service:

Hi Erin! Thank you for your note. We will be in touch shortly to address. We definitely will get you squared away. So sorry for the continued troubles! -The Fred's Team


Coreen




Satisfactory


Nice technician. Pricey service call




Nice, knowledgable technician. Service call price was very high considering there was no work done - only could offer advice to purchase new machine. Also provided unrealistic quote for repair if I chose to keep my machine.


Response from Fred's Appliance Service:

Hello Greg! Thank you so much for your feedback. I've reviewed your workorder. We found the gearcase failed in your washer. With regret, this is the worst possible (and most expensive) scenario for a washer repair. We're very sorry this ended up being the case! 🙁 Thanks again for your comments, and have a great weekend. -The Fred's Team.


Great customer service, pricing could have been a little cheaper




Chad is a very pleasant and personable person during my encounter with him. He was also very patient while waiting on a lengthy phone call from my home insurance company to give authorization to completing the repair so that I could be reimbursed for services rendered. He was prompt in arriving at my home at the schedule time that I was expecting him. Very knowledgeable in completing the repair to my satisfaction. My only complaint is that I've only had my refrigerator for 2 years and It should not be in need of any repairs in such a short period of time; especially a new motor. Other wise I was very satisfied with the service. Thank you


great service tech





Great Service




Great service! Arrived on time, diagnosed the problems and gave me several options.


Maytag cloth washer diagnostics




Wonderful expertise and professional performance!


Vicky





Joanne




Besides parts being on backorder for too long the device was above average


Great service! Thank you Mac!!




Very professional.


Refrigerator noise





Thorough exam of refrig and freezer




Initial problem water on floor in front of refrig door. After visit, could not explain but hasn't happened again.


Jeff




Professional prompt knowledgeable


Dishwasher Repair





Ice maker still not working




My ice maker still does not work


Response from Fred's Appliance Service:

Hi Mark, Thank you for submitting your review. We are sorry to hear that your ice maker isn't working. I do see that you spoke with one of our team members and they informed you that since this is covered under warranty, you will need to reach out to the warranty company directly. Once the give us the ok, we will happily send another technician out to take a look and get this all taken care of for you! Thank you, The Fred's Team


Great service!




Corina was very professional and completed my repair very quickly. I would recommend her!


Great Service




I was very impressed with my service. My technician was very professional and did the work efficiently. In the future, I will definitely call Fred’s for any services that I may need.


Prompt, Competent




Corina was prompt with the repairs needed and did a competent job.


Great secretary that took the time to schedule my repair to get it done as soon as possible since it was urgent!





great service





Great scheduling, updates and arrival info.





Rebekkah




Right on time, courteous, efficient!


Contractor used for dishwasher repair




Very professional service


Wardshah




The technician was skillful and very kind


Great service




Impressed by our tech’s knowledge and professionalism


Great Service




The technician was amazing! He was extremely knowledgeable, professional and efficient. He took great care to be neat, clean and on time.The experience was fast and easy from first contact to finish. Excellent company!


2270 noble




Great


Very good service. Quick and efficient.




Would use them again.


Friendly and knew what they were doing





Excellent service, knowledgeable technician





Whirlpool Dishwasher





Fred's Appliance Service is great!




Very thorough - plenty of notification prior to visit. Robert is a true professional.


Tim




This was Gabriel's 2nd visit in 30 days for the same problem. Gabriele contacted supervisor and they figured out the problem! Thank you Gabriel!


Fred's appliance Service




Corina B was extremely professional, and discovered that my dryer was working fine, it was my electrical 220 line.


Great




Always polite and listen as i explain problem thanks


Great service




Great company that works with warranty


Found the problem with my stove which TWO other repair people failed to find




Corina did a throrough assessment of both my gas range and dishwasher. She recommended that the cost of repairing the parts on my dishwasher which included the operating panel at the front and a belt would be more than just replacing the dishwasher. She provided the price for what would be needed and she was right. I have had my gas range "repaired" twice and neither repairMAN fixed the problem. Corina discovered that mice had eaten through the wiring and that's why the ignitor kept shorting out when I tried to use the broiler. She painstakingly checked every possible reason for the problem took the whole broiler element apart which the previous unqualified repairMEN failed to do. In the end I decided to replace the range too she told me the average lifespan for a range and mine was on borrowed time. She was the best and I would highly recommend her for any appliance repair needs. She was so nice to my dogs too and they loved her which is a true test TO ME as well. Thanks Corina!


Dishwasher repair




The repair is so far satisfactory. Thank you.


Great service! Would recommend Robert to anybody!





Tom





Warranty claim washing machine




Our washing machine was 1 month past the standard warranty, I bought the extended warranty from Lowes. It started leaking water. The tech, Mac turned up and immediately spotted the problem and organized a repair "by the book" because of the extended warranty. Machine all fixed now and I will be using Fred's for ALL my appliance repairs, MOST impressed.


Angie




Friendly,knowledgeable and very professional


Great service





Friendly service




Knowledgeable tech.


Olivis





Dishwasher





Great Service




I was pleased with the level of service from the beginning to the end. There was no charge due to my Lowes service contract/warranty. There was emails and phone calls confirming the time of my appointment. The serviceman explained everything concerning my washing machine in detail.


Mary




Very helpful. Thorough


Great Service




Gabriel did a great job fixing my refrigerator.


Not a people person




Dan, made me feel that he was in a hurry to get out. That he was irritated that I called the store when I told him about the addition $45 that was added. I told Dan after I spoke with the store that I understood that he was only doing his job but I know what I was told. Misunderstanding happen all the time, nothing. Dan left a part in the refrigerator from the old part, unprofessional. If Dan has to come back to my house, I would NEVER use Fred's Appliance again or recommend them


Response from Fred's Appliance Service:

Hello Trudie! Thank you so much for your comments. We will be discussing your service event with the technician. Following, we will be giving you a call to make this right. Thanks again for your comments - The Fred's Team


Good Service Iffy Parts




Gabrial the Tech did a good job on the diagnostic visit and the repair visit. The only problem was I had to cancel two scheduled appointments because the parts weren't available.


Response from Fred's Appliance Service:

Hello Greg! Thank you for your note. Delays in obtaining parts are never fun. 🙁 We're very sorry this happened in your particular case. After reviewing your record, I've found the parts we're not readily available by the manufacturer's distributor. We're very sorry. Thanks again for the note, and have a great weekend! -The Fred's Team


Awesome service





Mike




Great


The BEST!!




Paul has by far superseded any expectation of an Appliance repairmen. He’s friendly, professional, efficient and hands down the best plrepairmen in existence. His performance is top notch! He’s an appliance genius.


Dishwasher Repair




Skilled technicians


Friendly, prompt, great service





Very helpful & grateful it now works!





Fixed my dryer





Prompt, Efficient, Knowlegeable & Thorough




Excellent experience


Great Service!




Chad was very professional and explained what the issue was clearly. He made sure he checked everything, and that all was working properly before finishing the job!


Firechief159




You’re service representative was on time, polite, and explained everything!


Prompt




Arthur was prompt, knowledgeable and pleasant. However, I wish he would have cleaned up and had taken the old item out of the house or with him. He left the old part(s) at the unit for us to deal with.


Response from Fred's Appliance Service:

Hello! Thank you for your note. We're very sorry the tech did not tidy up after service. We will be calling you shortly to discuss your concerns. Thank you! -The Fred's Team


Hannahs Refrigerator




Our refrigerator is not making any ice...made it on day one


Response from Fred's Appliance Service:

Hello Mary! Thank you for your note. We will be calling you shortly to setup another appt. We will get you taken care of! Thank you! -The Fred's Team


Marie




Tech was very profesional fixed machine quickly but the pull cover to the drawer.for putting in soap got broke off


Great service




Gabriel was very efficient. He checked my washer for all possible problems. He determined the problem and ordered the parts. He was polite and left the area around the washer as he found it.


Super Service




Very knowledgeable individual


Great service.




This guy sure knows what he's doing


Keith




Gabriel and was very knowledgeable and helpful and you exactly what was wrong and he said when the parts gonna be there and when he was gonna be back to fix it.


Washing Machine Repair




The service and professionalism was excellent. I wouldn't hesitate to call again for any repairs we may need.


Expert, Problem Solver




Robert came to inspect our "banging" Maytag refrigator on 9/11...identified the problem (a part), ordered it and returned to install part on 9/11. Each visit only lasted less 10 minutes, because Robert is an expert service repairman! I didn't rate the cost because we purchased a Maytag service agreement, which will last sometime in 2020. Robert already serviced our defect ice maker about a month or two ago. Great job always!


Squealing dryer - the Doctor is In!




I was really impressed by Fred's Appliance preparation, their online tools for informing me of the service technician's proximity on the day of the appointment, and for the really high-quality service technician. She came in, very quickly assessed the dryer's condition, put together a really professional quote for future service, and plainly told us we could either get a few more years out of the dryer with service or get a new one for about the same price. We decided to order a new one. Thanks, Fred's Appliance! And thanks for using ThumbTack!


Great service! Brian was extremely knowledgeable





Sandy




Excellent service. Thank you Gabriel


Great service from Gabriel P., not so with scheduling




Gabriel P. (technician) was very professional and courteous. Multiple problems with scheduling appointments.


Response from Fred's Appliance Service:

Hello Dennis! Thank you so much for your comments. We recognize scheduling can be a challenge from time to time. Being on wheels & commuting to homes adds lots of variables for a field service company. We have a high percentage success rate of accommodating customer time requests, but sometimes we're unable to. We're very sorry for the troubles. Thanks again for your comments! -The Fred's Team


Solution!




After a different company had been here 5 times and tried two different parts, Chad came figured out the problem ordered the correct parts and fixed my oven. Thanks for your expertise and friendly service!


Washer repair




This was the first time I used my washer's warranty, and I found the process easy and the results were great.


Customer Service Friendly




Had the pleasure of having Chad come out and troubleshoot our gas dryer. He was pleasant, informative and friendly. Just a real nice guy. It’s nice to meet good people like Chad. He has my highest recommendation.


very professional, thorough, pleasant




Corey and Jessica were very supportive


Great service





Happy




Professional, quick to diagnose and repair.


Keith




Great Service


WOW! Very Pleasant and Professional




This is the first time I've been "wow'ed" by a service call. Brian was very pleasant, on time, respectful of our home, and we received calls prior to the visit and email after the visit. He identified a problem with the thermostat in the refrigerator, took the refrig apart, melted quite a bit of ice, and the temperature is now correct so our frozen food is once again frozen. However, this did not fix our initial concern (no ice being made). There was no way to know this without giving it time to make ice, so I don't fault Brian, but we'll need another service call. This was a warranty service call, so there was no cost.


Great job




Corina identified the problem immediately and repaired our fridge. Very thorough. Good price.


Cynthia





Carl