We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Mentor, OH 44060
Corina B
Job Details: 02/22/2024
CC that the unit is leaking on a heavy cycle. Started a bulky cycle. Found the drain is backing up with the water. Will need a plumber. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Avon Lake, OH 44012
Angel
Job Details: 02/22/2024
Replaced door opt test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Avon Lake, OH 44012
Angel
Job Details: 02/22/2024
Cc that clip on top rack broke and dispenser door was not closing. Confirmed broken clip and damaged dispenser door. Replaced clip and dispenser opt test good.
We serviced a
KENMORE DRYER
Model 417.94802301
Near Jefferson, OH 44047
Jason N
Job Details: 02/22/2024
"Cc unit loud noises and not drying clothesRan dryer test cycle, found drum is not tumbling but heater element is functional. Found drum belt is broken and idler pulley is contacting motor pulley, this is the loud noise they are experiencing. Unit will need belt and pulley replaced. Quoted customer repair cost. ; ordrng 1 5304507499 (Idler arm assy) and 1 134503600 (Belt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Painesville, OH 44077
Corina B
Job Details: 02/22/2024
CC the left door hits the stop and does not shut. Confirmed. Raised the door with washers. Opt test ok. ; used 2 WP487576 (NYLON SHIMMING WASHER) from stock
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Chagrin Falls, OH 44023
Corina B
Job Details: 02/22/2024
Replaced the dryer repair kit. Opt test ok.
We serviced a
ELECTROLUX DRYER
Model EFME627UTT1
Near Painesville, OH 44077
Jason N
Job Details: 02/22/2024
"Cc unit making thumping noise during operationRan dryer test cycle, confirmed thumping noise, can also smell rubber being emitted from unit. Unit will need drum support rollers. Quoted customer repair cost. Ordering 2 kits. ; ordrng 2 5304523155 (Kit)s"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Lyndhurst, OH 44124
Jason N
Job Details: 02/22/2024
Installed drain pump. Ran wash test then canceled to drain. Good drain out and completely drained. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Aurora, OH 44202
Corina B
Job Details: 02/22/2024
CC that there is a noise by the filter area. Confirmed. Found the damper making a noise. Will need a new damper; ordrng 1 W11236851 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Oberlin, OH 44074
David R
Job Details: 02/22/2024
"Cc intermittent humming noise. Sounds like vibration from compressor, some lines could vibrate against cabinet. Tried moving some compressor lines, resetting the bolts to compressor and making sure all screws tight. Customer can raise feet to stable unit if needed. Op Test Ok."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Elyria, OH 44035
David R
Job Details: 02/22/2024
"Replaced harness, spark module for back middle burner, center igniter, burner heads, and hinges. Tested all burners good. Oven good and not opening. All components working. Good. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Rocky River, OH 44116
Angel
Job Details: 02/22/2024
"Replaced ui, ccu and mcu tested unit and still having same issue. Called BJ to see if unit has programming I have to do but wasnt sure so I called tech lime spoke with Travis explained issue tried some steps with him and nothing unit not repairable."
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Independence, OH 44131
David R
Job Details: 02/22/2024
"Cc customer talked to customer support, customer said the support team told her Tell tech call technical support to get you a new washer. Cc rust spots on her clothes, bad gearcase, buildup of debris that was left at bottom of wash tub after cycle was done. Techline said he cannot replace the unit. Order and replace parts as needed. ** 3 count, replacing entire tub and basket assembly. ***for now do not order parts. Customer does not want unit fixed. She is calling whirlpool ; ordrng 1 W11178227 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 W11550891 (Agitator) and 1 W11396717 (Drain pump)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Parma, OH 44134
David R
Job Details: 02/22/2024
"Cc not washing. Overloading error and shifter error. Replaced cap and shifter from t/s. Ran diagnostics, good. Ran calibration test. Good. Ran a normal cycle. Advancing. Good. Op Test Ok. ; used 1 W11481722 (actuator), and 1 W11428524 (CAPACTIOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Parma, OH 44134
David R
Job Details: 02/22/2024
"Replaced gearcase. Ran diagnostics, good. Put a heavy load in on Heavy Duty. Let run through and advance. Good. Customer said she was hearing noise on agitate. Agitate sounds good. Had customer inspect. Good. Op Test Ok."
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Parma Heights, OH 44130
David R
Job Details: 02/22/2024
Cc unit not turning on. Stripped knob and timer. Ordering ; ordrng 1 W11675852 (Knob) and 1 W11701755 (Timer)
We serviced a
ELECTROLUX STACK W/D
Model FFLG3911QW1
Near Strongsville, OH 44136
David R
Job Details: 02/22/2024
"Cc unit after last tech, was working fine for a couple of days and then stopped. Will try to start unit but no water entering, seems like latch isnt working correctly, forcefully pushed down on latch to make connection and have it extended out. Water is going into unit, washing, agitating and spinning, draining. Would suggest latch is starting to malfunction and lid springs. Ordering. ; ordrng 1 137353302 (Lid lock) and 2 134890500 (Lid assist springs)s, used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Grafton, OH 44044
David R
Job Details: 02/22/2024
"Replaced wash motor, control test good. Ran diagnostic all the way through, good. All components working. Heater good. Op Test Ok."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ5
Near Brooklyn, OH 44144
Manny
Job Details: 02/22/2024
"Cc handle broken, replaced handle with pre Id, opt test ok"
We serviced a
GE DISHWASHER
Model CDT845P4N5W2
Near Westlake, OH 44145
Angel
Job Details: 02/22/2024
Cc that unit gave her an error code for drain. Verified by testing unit and unit is draining its just not filling as it should. After diagnosing found pressure switch was clogged causing the issue where unit would start but than give a fault because it wasnt sensing how much water was coming in. Reinstalled it after removing debris tested unit and started washing as should opt test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Middleburg Heights, OH 44130
Angel
Job Details: 02/22/2024
Cc that unit is not draining. Tried draining water and could hear drain pump running but not pumping it out. Used shop vac to remove water and removed drain pump and found sock stuck in drain port. Removed sock tested unit opt test good.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS956ESS02
Near Columbia Station, OH 44028
Angel
Job Details: 02/22/2024
"Cc that unit kept clicking after it would ignite. Verified and noticed that right front burner which was the main problem did not have the small spreader that goes underneath the small cap installed, so I installed it tested the burners multiple times with customer and no clicking. Recommended to keep using it if anything to let us know."
We serviced a
GE DISHWASHER
Model GDF620HSJ2SS
Near Maple Heights, OH 44137
Manny
Job Details: 02/22/2024
"Cc unit not working, verified and unit off power at the terminal block reset breaker unit comes ran diagnostic and code 815 for program issue reordering control, under our warranty ; ordrng 1 WD21X24900C (Control under our warranty.)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Cleveland, OH 44105
Manny
Job Details: 02/22/2024
"Cc unit not heating, verified and igniter out, replaced with TS, opt test ok; used 1 12400035 (IGNITER) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Shaker Heights, OH 44120
Manny
Job Details: 02/22/2024
"Replace parts ordered, ran test cycle, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Highland Heights, OH 44143
Jason N
Job Details: 02/22/2024
"Cc unit stops in mid cycle intermittently Ran diagnostics, found codes f5e3 for lid unlock fault and f5e2 for lid lock fault. Unit will need lid lock replaced. Customer stated they have also lived with a drip from the inlet valve, they have been turning the water off to the unit when not in use. Added inlet valve to quote for informational purposes. Customer declined repair for either part. Estimate only. ; ordrng 1 W11168740 (Inlet valve), used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near University Heights, OH 44118
Jason N
Job Details: 02/22/2024
"Cc unit displays f8e4Checked drip tray under unit, found some water inside tray. Ran wash test to identify leak origin point. Found leaking from lower left tub seam. Unit will need tub replaced. Part not showing in stock from Marcone, office to contact customer with next service date. ; ordrng 1 W11409865 (Tub-dishwr)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44110
Jason N
Job Details: 02/22/2024
Customer states RaC informed them they were still under warranty. Advised customer information I have shows warranty expired 1-27-24. Customer is called RaC and WP to discuss. Did not diagnose unit yet. ; saved tckt
We serviced a
KENMORE REFRIGERATOR
Model 10657362700
Near Euclid, OH 44123
Jason N
Job Details: 02/22/2024
Installed water line. Turned water back on. No leaks. Water dispense test good. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bedford, OH 44146
Corina B
Job Details: 02/22/2024
CC that the unit is not cooling. Confirmed. Found the heater not turning on. Will need a new heater; ordrng 1 W11650662 (Heater)
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Bedford Heights, OH 44146
Corina B
Job Details: 02/22/2024
"Recovered refrigerant, replaced compressor, evaporator and drier, pulled 28vac w/ pump, watched, good, charged 1.66 oz r600a. unit cooling, pressures good, op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXPA8
Near Beachwood, OH 44122
Corina B
Job Details: 02/22/2024
"CC that the unit is leaking. Confirmed. Found the inlet fill tube leaking. Will need a new hose; ordrng 1 W10878507 (Inlet hose), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM02
Near South Euclid, OH 44121
Manny
Job Details: 02/22/2024
"Replace LEDs, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Cleveland Heights, OH 44106
Manny
Job Details: 02/22/2024
"Cc that the unit stopped cooling, verified and compressor humming, compressor is locked up unit needs new compressor customer will not proceed with the repair ; ordrng 1 W10276644 (compressor) and 1 WPW10143759 (dryer)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bay Village, OH 44140
Manny
Job Details: 02/22/2024
"Replaced control, opt test ok took core for return"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Westlake, OH 44145
Manny
Job Details: 02/22/2024
"Cc unit leaking and noise, verified and unit leaking from pump+motor, and drain pump impeller damaged due to glass in the pump, unit will need pump+motor and drain motor. Customer not home but will call us if proceeding with the repair.; ordrng 1 W11178672 (pump&motor) and 1 WPW10531320 (pump-drain), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Cleveland, OH 44135
Manny
Job Details: 02/22/2024
"Cc unit leaks, verified and unit leaks from the front under the door, noticed unit is leaning forward causing the unit leak, leveled the unit, ran test cycle no leaks, placed water mitigation mats under the unit and advised customer to monitor the unit if any leaks to let us know. Opt test ok, took part for return."
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near LaGrange, OH 44050
David R
Job Details: 02/22/2024
"CC bought off Facebook marketplace, only set up for 1 month and problems. Cc unit will not do anything, throwing codes and door locked. F1E2 MCU error, F5E2 door lock error F6E1 Communication error, F8E1 no water detected. Unlocked door, cleared codes. Tried a diagnostics, will not bring in water past test C02, then stops and throws F6E2 communication error. Gave estimate for controls, valve and switch. Customer paid svc, do not order parts. ; ordrng 1 WPW10374126 (MCU) and 1 W10427972 (Main Control) and 1 WPW10304342 (Pressure switch) and 1 WPW10289387 (Valves), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Ridgeville, OH 44039
Angel
Job Details: 02/22/2024
Cc that unit is leaking. Verified and found it was leaking from drain hose. The drain hose was rubbing on the concrete wall and made a pin hole causing it to leak when draining. Ordering drain hose.; ordrng 1 W11244231 (Drain hose)
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near North Ridgeville, OH 44039
Angel
Job Details: 02/22/2024
Cc that when they use auto dry it will not move but timed dry will work. Checked venting and power to unit if its properly grounded and it good. Ordering timer.; ordrng 1 W11701755 (Timer)
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW3
Near Lorain, OH 44055
Angel
Job Details: 02/22/2024
Replaced control board and ui tested unit opt test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WDT750SAHZ0
Near Willoughby, OH 44094
Jason N
Job Details: 02/22/2024
Installed pump/motor assembly. Ran test cycle in entirety to clear faults. Op test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Willoughby, OH 44094
Jason N
Job Details: 02/22/2024
"Installed cover, feed tube, pump/motor assembly. Ran test cycle in entirety, all functions passed, no faults at end, no leaks. Started normal wash cycle and observed. No leaks, insulation still dry after 30 minutes of wash time. Advised customer to monitor."
We serviced a
WHIRLPOOL WASHER
Model WFL98HEBU0
Near Madison, OH 44057
Bill
Job Details: 02/21/2024
"Cc unit leaking, confirmed cc. Found debris stuck in the bellows, cleared debris. Opt test good.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Rock Creek, OH 44084
Jason N
Job Details: 02/21/2024
"Cc unit not draining, fault codeCustomer stated unit partially drained, made a strange noise then drained. Another occasion the unit did not drain but could hear the drain pump lightly humming. Replaced drain pump using miscellaneous truck stock part. Ran test cycle, all functions passed, unit drained out properly. Op test good. ; used 1 W10876600XXX (XXNO REDORDERXX PUMP-WATER) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Cleveland, OH 44111
Manny
Job Details: 02/21/2024
"Cc that unit is not draining, verified and found pump connector disconnected most likely an overload as theres i scuffed marks on the pulley cover, reconnect, opt test ok if connector comes loose again harness will be heeded."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Cleveland, OH 44111
Manny
Job Details: 02/21/2024
"Cc unit frosting up in the fz and barely cold in the ff, verified and a large crack on the fz liner, customer stated crack appeared suddenly overnight, verified and humidity building up in the fz and both gaskets are sealed properly, noticed a bit of liner warped at the bottom left of the ff, sent for review by Wpl.; O-emld tckt"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Maple Heights, OH 44137
Manny
Job Details: 02/21/2024
"Cc unit makes a loud noise, verified and fill tube damaged leaking into the fan, needs fan, chute and fill tube ; ordrng 1 WP2315549 (evap fan motor) and 1 W11645360 (Chute) and 1 W10823511 (tube-water)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Elyria, OH 44035
Marie V
Job Details: 02/21/2024
"Cc that unit was banging s lot ,Not too many clothes ran diag, no codes, stared a load with towels and set to drain and spin after. All working great. Explain few things to cust. Unit is working properly. If theres no enough clothes to cover the bottom of the basket unit will go off balance and shake a lot. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MW0
Near Brook Park, OH 44142
Marie V
Job Details: 02/21/2024
"Cc that unit front 2 burners are not coming on. Confirmed. Had to correct orifice and ignitor, both working now, also they said oven is not hot enough. Preheated and had to calibrate 5* higher. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Brecksville, OH 44141
Manny
Job Details: 02/21/2024
"Went to replace the parts ordered and noticed that the compressor was humming really loud, pull it out and hook to killawatt and compressor seized up and pulling 6.8amps compared to last time pulling 1.6amps, unit its warm in both sections now spoke to BJ he said most likely compressor was hard starting when I diagnose the unit and the reason what the unit was partially cold, advise to order compressor, unit needs compressor but out of stock on marcone; ordrng 1 W11557425 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C5XXY00
Near Shaker Heights, OH 44122
Joe O
Job Details: 02/21/2024
"Installed control. Went to replace drain tube. Found incorrect drain tube sent. Customer had package open. Found this is an updated part, but does not fit as factory part was narrow at opening. Found auger motor still not operating. Found unit now receiving 120v, but auger motor will not dispense. Auger potentially took out control. Needs auger motor as wellCredited customer for drain tube extensionCustomer does not want to continue with repair. Office to refund; ordrng 1 WP2323603 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Garfield Heights, OH 44125
Joe O
Job Details: 02/21/2024
"Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 4.27oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 Tjaf1200 () from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near LaGrange, OH 44050
David R
Job Details: 02/21/2024
"When first arrived, took temps. Temp reads 40 in FF and 0 in FZ, ice bin full of ice. Temp is good. Replaced main control kit in back. Tested. All components working. Good. Op Test Ok.; used 1 SHIPPING (SHIPPING LOGISTICS*), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near South Euclid, OH 44121
Jason N
Job Details: 02/21/2024
"Cc unit not filling/washingCustomer states new install, makes a sound but not filling with water. Started normal cycle. Found noise in question is the drain pump turning on during initial start. Advised customer this is normal and will drain out for 30-40 seconds before filling. Unit filled with water and started washing. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Pepper Pike, OH 44124
Jason N
Job Details: 02/21/2024
"Cc unit not cooling Found unit slightly cool. Checked frost pattern on evaporator, no frost pattern. Unit has a refrigerant leak, will need sealed system repair. ; ordrng 1 W11507067 (Evaporator) and 1 W11125124 (Compressor) and 1 WPW10143759 (Drier-uv)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near North Royalton, OH 44133
David R
Job Details: 02/21/2024
"Cc unit make a half container of ice then stopped, can hear icemaker cycling but not water entering. Frozen fill tube. Heat checks out of range. All connections are good behind the Ui dispenser. Good voltage. Will need a new door. **; ordrng 1 LW11026425 (FZ door) and 1 W11518204 (UI control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Chagrin Falls, OH 44023
Corina B
Job Details: 02/21/2024
CC that there is a noise in agitate and spin. Confirmed. Found the washplate loose. Retightened the bolt to the washplate. Advised cust if it happens again will need the washplate
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Ravenna, OH 44266
Corina B
Job Details: 02/21/2024
"Replaced the housing, valve and the line. Tested. Opt test ok. Advised Cust to replace the Advised cust to replace the saddle valve with an inline valve ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mogadore, OH 44260
Corina B
Job Details: 02/21/2024
CC that the unit will not start a cycle. Confirmed. Ran diag F7e4. Unit will not spin. Replaced the slide from t/s. Ran a calibration. Started a cycle. Opt test ok. ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Kent, OH 44240
Corina B
Job Details: 02/21/2024
CC that the freezer light is not working. Confirmed. Advised customer this model does not have a freezer light. Opt test ok; schdld next appmnt for 2/26 MON !
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Highland Heights, OH 44143
Corina B
Job Details: 02/21/2024
"CC that the lights are dim. Confirmed. Service pointer to replace the lights with the kit. Unit is pass 5 years. Will need the led lights. ; ordrng 1 W11683242 (Led), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Parma Heights, OH 44130
Manny
Job Details: 02/21/2024
"Cc unit rusting, verified and basket, cabinet, top and back panel are rusted, customer asked if we can just replace the whole unit, explained that Im can only diagnose and take pictures and order the parts needed but he can contact Wpl and see what they say.; ordrng 1 W10676680 (cabinet) and 1 WPW10612925 (nameplate) and 1 W11097645 (top) and 1 W11417171 (Panel-rear) and 1 W10811957 (spin basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Strongsville, OH 44149
Manny
Job Details: 02/21/2024
"Cc unit leaking and floor is buckled because of the water, took pictures of the floor, and found hole on the fill tube on the top of the unit, causing it to leak from the top of the cabinet, unit needs fill tub; ordrng 1 W11415785 (Fill tube), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB00
Near Strongsville, OH 44136
Manny
Job Details: 02/21/2024
Replace led module opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW0
Near Berea, OH 44017
Marie V
Job Details: 02/21/2024
"Cc that the unit is not washing now, the motor does not sound like is running. Stared unit, confirmed, motor not running. Replaced from previous preid, . Tested unit. No leaks . Op test ok; used 1 W11025157 (Motor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Cleveland, OH 44120
Marie V
Job Details: 02/21/2024
"Cc that unit stopped working and theres water at the bottom. Confirmed, found terminal l1 loose, has to replace nut and reattach. Stared unit, no error codes. $raining and washing properly. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Painesville, OH 44077
Dan H
Job Details: 02/21/2024
"Installed new user interface, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mentor, OH 44060
Dan H
Job Details: 02/21/2024
"Customer complaint of vibrating and noise, back panel is rattling, found service pointer W11695259, adjust tabs, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Mentor, OH 44060
Dan H
Job Details: 02/21/2024
"Customer complaint that unit is not spinning properly, confirmed, bearings in gearcase are worn, unit needs new gearcase, customer does not want repair ; ordrng 1 W11454372 (Gearcase), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Painesville, OH 44077
Dan H
Job Details: 02/21/2024
"Customer complaint that door is falling down, confirmed, found hinges broken, unit needs new hinges, customer does not want repair; ordrng 1 W11573703 (Hinge) and 1 W11712996 (Hinge), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Orwell, OH 44076
Dan H
Job Details: 02/21/2024
"Installed new harness, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Brecksville, OH 44141
David R
Job Details: 02/21/2024
"Cc unit temp freezing some items in FF. Went through all sensors in diagnostics, all check proper and where they should be at after testing with my temp probe. Went over owners manual and tech manual with customer. Temp is used to be changed as needed. Reset temps to 41 in FF, 2 in FZ and Produce Setting for FF deli, customer to change settings as needed and than give 24 hrs for unit to adjust to settings. Also airflow plays part as well. Make sure nothing is blocking where airflow travels or things can possibly freeze. Question about water dispenser. Per owners manual air in line can push out remaining water after dispensing, normal. Unit is good. Op Test Ok."
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL214KSB00
Near Brecksville, OH 44141
David R
Job Details: 02/21/2024
Replaced Temp Sensor. Reset temps. Customer to change temps as needed. Op Test Ok.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Seven Hills, OH 44131
David R
Job Details: 02/21/2024
"Replaced electrode, burner holder, burner and module good. Ran test. All burners good. Op Test Ok."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Brook Park, OH 44142
David R
Job Details: 02/21/2024
"Called techline. Went over parts replaced. Symptoms sound like either the motor is shutting off, airflow issue, something is overheating. Called customer, ordering parts needed.; ordrng 1 W11549461 (Motor) and 1 WP3387747 (Heater) and 1 279973 (Thermostat kit)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Ashtabula, OH 44004
Dan H
Job Details: 02/21/2024
"Customer complaint of brown residue in tub after cleaning, brown residue is soap build up from off the tub, started normal wash cycle, unit filled to normal water level and began washing, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Ashtabula, OH 44004
Dan H
Job Details: 02/21/2024
"Installed new control and user interfaces, advised customer to monitor"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Conneaut, OH 44030
Dan H
Job Details: 02/21/2024
"Customer complaint of loud noise, ran auto test cycle, found cam grinding, installed new cam kit, op test good ; used 1 W10721967 (PULLEY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW03
Near Conneaut, OH 44030
Dan H
Job Details: 02/21/2024
"Customer complaint of noise, confirmed, found ice maker turned on with no water supply to unit, turned ice maker off, op test good"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Cleveland, OH 44143
Joe O
Job Details: 02/21/2024
Cc: rattling noiseFound pulley seized. Installed dryer repair kit. Op test ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near East Cleveland, OH 44112
Joe O
Job Details: 02/21/2024
"Cc: not spinning, wet clothes at end of cycleNo error codes. Ran drain and spin. Unit functioning as designed. Could not duplicate issue. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Euclid, OH 44117
Joe O
Job Details: 02/21/2024
"Cc: not coolingCustomer stated the power kept flickering and once power came back unit would not cool. Customer stated unit kept clicking, and would not get cold. Found unit not cooling at all. Compressor tripping overload. Compressor excessively hot. Found condenser fan is running. Allowed some time for compressor to cool. Hooked up compressor tester. Found compressor started, pulling over 1.5 amps. Spoke with bj, likely burners out the compressor by over heating. Needs compressorParts and labor covered under 5 year part and labor warrantyCompressor shows out of stock. Office to reschedule; ordrng 1 W10233960 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Cleveland, OH 44110
Joe O
Job Details: 02/21/2024
"Cc: not making ice, po errorFound unit has good temps. Confirmed po. Found ice stuck in bail arm. Removed ice. Ice maker started cycling. Op test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Euclid, OH 44117
Joe O
Job Details: 02/21/2024
"Cc: not draining and spinningFound no stored error codes. Ran auto test, ran calibration. Ran drain and spin. Unit functioning as designed. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Euclid, OH 44132
Joe O
Job Details: 02/21/2024
"Cc: not rinsingFound no stored error codes. Ran auto test. Unit filling, locking, agitating, draining and spinning. Ran quick wash. Unit filling and washing. Unit advanced to rinse cycle. Could not duplicate issue. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lakewood, OH 44107
Marie V
Job Details: 02/21/2024
Cc that unit is not washing or starting the cycle. She plugged in unit and unit stared washing. Found agitator is coming off. Replaced agitator. Ran calibration. Started cycle. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cleveland, OH 44120
Jason N
Job Details: 02/21/2024
"Cc unit did not spin all the water out, lights flashingFound model in job is different then unit. Corrected model in job. Customer took a video of unit when it stopped in cycle. In video the fault code that was flashing was f0e9 for offbalance pause. Ran diagnostics, verified code f0e9 in history. Cleared code and ran test cycle. All functions passed. Ran spin and drain cycle with several wet towels. Unit spun and drained properly. Advised customer to ensure she is choosing the correct cycle for the load, and to run an additional drain and spin cycle if offbalance situations occur. Unable to duplicate spin/drain issue at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cleveland, OH 44105
Jason N
Job Details: 02/21/2024
"Cc unit not cooling properly Found all product in freezer is frozen, ff section cooling properly. Customer states it didnt work again until they unplugged it and plugged it back in. Checked frost pattern, good frost pattern. Compressor and condenser fan are running. No issues found with unit. Asked customer about service call, she states unit is RaC and under warranty. Advised I didnt have any of that information on the job. Customer called RaC, agent stated its under warranty from WP. Asked to provide documentation to our office. RaC is calling WP back to provide our office with necessary docs. ; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Cleveland, OH 44104
Jason N
Job Details: 02/21/2024
"Cc unit new install, customer wants to ensure installation and operation are goodInspected unit, all hoses, drains and electrical are connected properly. Ran test cycle, unit filled, washed and drained. No faults. No leaks. No issues found. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Cleveland Heights, OH 44118
Jason N
Job Details: 02/21/2024
"Cc unit not finishing cyclesRan diagnostics, found code f8e1 for low/no fill. Found drain hose laying on floor draining into floor drain. Moved unit over closer to washtub to secure drain hose to side of tub. Cleared code and ran test cycle. All functions passed. Op test good."
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Shaker Heights, OH 44122
Jason N
Job Details: 02/21/2024
"Cc black specs appearing in tub and on clothingConfirmed black spec and residue in basket. Pulled agitator, found black/brown soil and detergent buildup on basket bottom and under agitator. Cleaned off buildup. Reinstalled agitator and ran rinse and spin cycle to flush system. Advised customer to run a Clean washer cycle before next use. Op test good."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS11EM4EB00
Near Beachwood, OH 44122
Jason N
Job Details: 02/21/2024
"Cc unit temps reading approx 20 degrees lower then setpointCustomer states according to their thermometer inside the oven, the temperature is lower than what the oven is being set for. Ran bake test to 300 degrees. Used temp probe to record temperature and then averaged. Average temperature is 313 degrees. The customers oven temperature gauge is reading 275 degrees. Advised customer no issues found with unit temperature, and that their temperature gauge is not accurate. Unit is working as designed."
We serviced a
MAYTAG WALL OVEN
Model MEW9530FZ04
Near Lakewood, OH 44107
Marie V
Job Details: 02/21/2024
"Cc that control unit is not working. Confirmed, found thermal fuse open and receiving 120V. Cust will install part himself. ; ordrng 1 WPW10545255 (Thermal fuse), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Lorain, OH 44052
Angel
Job Details: 02/21/2024
"Cc that dishwasher turned off on them and they rested unit flipping g the breaker and worked for a couple of days than shut off again. Checked power to control board and had power but not sending voltage to ui. Will need ui and control board. Gave customer estimate and decided not to proceed.; ordrng 1 W11305303 (Control board) and 1 W11088845 (Ui), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Sheffield Lake, OH 44054
Angel
Job Details: 02/21/2024
Cc that the unit will not start. Verified and found knob on back is cracked and shaft on timer stripped. Ordering knob and timer.; ordrng 1 W11675852 (Knob) and 1 W11685947 (Timer)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Avon Lake, OH 44012
Angel
Job Details: 02/21/2024
Cc that unit will not start a cycle just beeps. Verified and it had an F8E4 fault float switch open. Looked underneath and found water line fitting leaking at valve causing it to trigger the float switch. Tightened the fitting properly and dried out the drip pan tested unit opt test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Avon Lake, OH 44012
Angel
Job Details: 02/21/2024
Cc that since she bought the unit she says dishes were never cleaned as should and she cleans the filter. Ran diagnostics no fault codes and ran a test cycle with no issues. So I ran a normal cycle to see what it would do and found spray arm on bottom was not spinning ordering pump assembly.; ordrng 1 W11460945 (Pump)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Avon, OH 44011
Angel
Job Details: 02/21/2024
Cc that after she cleaned the oven with some chemicals it smells like gas. Smelled inside oven and it gives a distinct smell like it was gas. So I pulled out unit and spray soap bubbles on every fitting and line and no leaks. Also checked around burners and knobs and nothing but as soon as you stick you head on the top oven which was the one she cleaned it gives that smell. Explained to customer I cannot detect any leaks it must be the chemicals from the cleaner she used which is really strong.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Angel
Job Details: 02/21/2024
"Replaced ui, control board and freezer evap harness with fan."