When your Whirlpool appliance breaks, you are probably facing an inconvenient situation. Whether we’re talking about your washing machine or refrigerator, chances are you need the appliance to accomplish everyday tasks. The faster you can get it repaired, the more easily you can get on with these tasks and continue going about your day.
At the same time, that need for speed should not compromise the quality of repair professional with whom you work to get the problem fixed. Rather than finding the first best company online, doing your research will pay off in a repair that will not break easily again. To make sure that’s the case, take these 5 steps toward finding the right professional for your Whirlpool repair.
1) Conduct Initial Research
Naturally, your search for a reliable repair person should begin with some initial research. In most cases, that simply means plugging keywords along the lines of ‘appliance repair in [city or town] into your search engine.
Start by jotting down a list of around 5 companies that seem local and credible enough to do the job. But don’t just call the first company on your list; instead, use the list you’ve compiled for the below steps.
2) Look for Whirlpool Expertise
Repairing a Whirlpool appliance can be very different than alternatives like Bosch or Haier. Each appliance brand is built differently, both on the inside and on the outside. Reliable repair means not just knowing what parts to order, but also knowing exactly how to diagnose an underlying issue and fix it for both the short and long-term future.
Naturally, that means you should look for professionals that explicitly state they can repair Whirlpool appliances. Most companies have a list of brands they service on their website; eliminate any company that doesn’t include the Whirlpool logo in that section from your initial list.
3) Examine Social Proof
Every company can claim that they do the best possible job in your area. But how do they back that up? Much more reliable than the company’s own claims are the testimonials from actual customers who have come to them with problems similar to yours.
Look for these testimonials on your companies’ website, but don’t be afraid to also check platforms such as AngiesList and even the Better Business Bureau. You want to be sure that the company with whom you’re about to do business has satisfied customers like you in the past, to the degree where they’re not afraid to say so online.
4) Gravitate Toward Guarantees
What’s the best way to find out whether a repair company you’re about to do business with actually believes in their own work? Easy: they offer some type of guarantee that if their job is not satisfactory, you’ll either get your money back or another, free repair.
These types of guarantees are not always explicit. The best repair companies are not necessarily the best marketers, so they may not realize the value of stating these guarantees outright. Which brings us to the final step in evaluating repair companies:
5) Get in Touch Directly
At this point, you should have narrowed down your list to 2 or 3 repair companies at most. Now, it’s time to get in touch with them directly to explain your individual problem, and ask any relevant questions about their services.
Here, some companies may disqualify themselves. For example, you may need your washing machine repaired within a week, but one of the options on your short list doesn’t have an opening in their schedule for the next month. That type of detail is what makes personal contact before committing to a repair company so important.
A Whirlpool appliance that is in need of repair is never fun. But you probably paid good money for it, so the last thing you want is a shoddy repair job that doesn’t actually fix the underlying issue. The above tips help you prevent that from happening. And when you’re ready to get in touch with a reliable company, contact us to hear from our professionals on how we can help you!