Outstanding Customer Service awarded to Fred’s Appliance Service from Lowe’s

Alex HOctober 3, 2016Service Comments

Lowe’s has award our service department with the Premier Service Partner Award for providing outstanding customer service. We were one of only 14 other companies nationwide that were recognized with this award. We are proud of our technicians and office staff and hope to continue this trend next year!

I made an appointment with Fred's through the whirlpool website to check on my washer that was making a weird noise. The washer does not always make the noise so I showed the technician the video I took of the washer making the weird noise. They ordered parts to replace what they think is wrong and had them delivered to my house. They are coming back to install the parts next week. They were all very kind. They explained everything perfectly so that I understood what was going on. The company called to confirm my appointment time which was not a window of time but an actual time! Then when the technician was going to be just 5 minuets late he called me fifteen mins before the apt time to let me know. I was very very happy with my first appointment. I definently recommend this company to anyone looking for someone to take a look at their washer.