Need to communicate to a co-worker about a job in ServiceDesk? Trigger a ticket using this form. Your co-worker will be happy to assist you. 🙂
Got an unhappy customer about a pending job? Have something you need help on from a manager? Contact your team first. If the team is unable to solve, or you otherwise want Adam's opinion, he's here to assist!
Special Job Attn Needed
This form is to be used for any product that has been serviced in the past 30 days
Setup the recall ticket
Make sure UIS is properly attached to recall ticket
Open Recall Form on our website
Enter your initials
Provide the new ticket# (The Recall Ticket#)
Choose the LAST tech from the drop down that serviced the unit. This is an important step. Be sure you choose right tech, as this is what triggers the notice to the technician about the recall.
Copy and Paste Unit Service History
Here's how to copy and paste unit service history
Make sure you've attached the UIS to the recall job
Right click on item make to bring up UIS form
Click show all linked jobs button within UIS
Click Print Summary button
Click the Send via Email check box
Click Okay Button
A compose window will pop up
Highlight all Text within compose window. Tip: Put your cursor somewhere within the text of the compose window and type "CTRL-A". This will highlight all text
Once highlighted, type "CTRL-C"
Then Paste into the webform's unit information field
The purpose of this form is to request help from the Academy Team on problem calls. 🙂
This form is to be used anytime a customer is reported any type of appliance or property damage after we've provided service for them.
ServiceDesk Job history stating it's near or at it's history capacity? Request an extension to history when you find this by submitting this webform
To be used when we have not fixed any particular appliance after 2 trips on the same job record.
The purpose of this form is to be used when a technician orders a part on any particular work order that's supposed to be in truck stock.
Have an issue with any particular dispatch Whirlpool has sent over? (bad phone numbers, bad addresses, incomplete information, customer misinformed by cXc agent) Submit this form for a learning opportunity! Simply click the link above.
Kenmores are manufacturer by all manufacturers, and the model numbers allows us to identify who made it. If it's not manufactured by someone we usually service, refer them to call the manufacturer directly for a referral.