Troubleshooting Problems With Your Samsung FlexWash Washing Machine

Fred's Appliance
June 1, 2020
Washer Repair

Is your Samsung Flexwash washer not working? Unfortunately, even the best clothes washers can suffer from faults or wear and tear. While your natural inkling is to replace the model with a brand new washer, it may be possible to troubleshoot and correct the damage to save time, money, and hassle.

Depending on the nature of the fault, you may still require a professional washing machine service. Nevertheless, an accurate diagnosis is the first step to repair. Here are some Samsung FlexWash troubleshooting tips that will hopefully provide the answers you need.

The Washer Machine Won’t Turn On

Your Samsung FlexWash won’t be very useful to anyone if it does not turn on. The good news is that you will obviously notice this problem right away. So, you can get to work on troubleshooting the issue right away. Try the following steps;

  • Confirm that the power outlet is gaining power by plugging something else into it. If this is the reason for lost power, check the home circuit fuse box.
  • Check that the power cord is working. This can be achieved through the use of a multimeter unit. If the cord is dead, it needs replacing.
  • Test the door lock. This is the part that keeps the washer door shut during operation, and you won’t be able to run it unless it is working. If it fails to latch, find a new one.

The Screen Shows An Error Message

When the Samsung FlexWash on-board computer thinks there is a problem, it won’t work. In some cases, though, the washer is actually quite healthy. So, before doing anything else, you should;

  • Unplug the washer from the power outlet and leave it for at least 10 minutes.
  • Turn the power back on.
  • Run a test wash (if it allows you) without any clothes or detergent.

This won’t always clear the two-character code. However, if the error was caused by a simple mistake like the door not being shut firmly, this can save you from unnecessary fault-fixing.

The Drum Won’t Spin

As a washer that uses a direct drive motor, which works without belts or gears, there are fewer components that can go wrong. While this does encourage greater durability, it does not make the Samsung FlexWash exempt from drum issues. The bearings may have rusted due to water damage, while it’s also possible that a blockage is the root of your problems.

If the drum won’t spin, try to manually turn it by hand. If it feels tougher than it should, the added resistance may be due to the blockage. If you can hear something clonk around in the drum, it could be a coin or other small item. Remove the back and lid off of your Samsung model to inspect this issue. While there, you can check the bearings that are found around the outer circumference of the drum.

The Door Won’t Open

If the door won’t open, it may be due to a blockage in the drainage filter. Alternatively, the FlexWash’s pump may have failed. You will need to drain the machine manually before the door can reopen. To do this, you must remove the drain hose and place it into a bucket or sink, allowing gravity to drain the water out.

When a manual drain fails to fix the issue, the door lock is the next most likely source of problems. Remove the top part and EZ Drawer Dispenser before releasing the lock from inside. In most cases, a new door lock is the answer. However, it may be necessary to replace the entire door, which is why you need to inspect the entire mechanism.

The Washer Won’t Fill Correctly

The Samsung FlexWash prides itself on handling big loads in superfast times. To achieve this, though, it does require a steady intake of water. If your washer isn’t filling up to the desired levels, the following solutions may work;

  • Confirm that the water valves for both hot and water are fully opened.
  • Ensure that the water supply is set to at least 20 psi.

If neither of the above steps works, a technician may be required to identify the reason behind your issues.

The Final Word

It should be noted that the Samsung FlexWash is blessed with Smart technology and is WiFi-enabled. Therefore, the Samsung SmartCare App can often diagnose and inform you of issues before you have even noticed them. Pay attention to the code supplied and consult your manual to learn more.

If you are still confused or do not know what steps should be taken next and it’s time to call for in-home appliance repair service.

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