If you take this course, come prepared to learn. It is fast paced, and will keep you challenged, but if you are committed, the knowledge you walk away with is unmatched. Ben,Tim, and the entire staff are very passionate about what they do, and the facility is fantastic. A nice mesh between classroom and lab (hands on) training, you can learn the theory that you may not get in the field, then apply it to an actual appliance. They freely exchange info, not just in the tech side, but the business side as well. They are also committed to keeping a relationship with their students after the class is ended. I will likely make this program required training for any tech hires I make in the future. Great job guys!