Schedule repair service with

your appliance experts.

About Your Appointment

Appliance Repair Cost

Our service call and diagnosis fee is $119 on most appliance. ($75 for each additional appliance)

This includes the trip to the home and a complete diagnosis of your appliance. Parts and labor are quoted after diagnosis.

Our Awesome Customers

Angel
Cleveland, Ohio
02/05/2023
Very knowledgeable and helpful!!!
Overall Experience
Chris Conrad
Brook Park, Ohio
02/04/2023
Repair was quick and spot on works better than when I bought the unit 8 months ago
Overall Experience
M. Vrabel
Middleburg Heights, Ohio
02/04/2023
Gabriel was professional and efficient. He gave a clear explanation of the repair needed to our microwave.
Overall Experience
Sara Fishman
South Euclid, Ohio
02/03/2023
The machine had so many problems that repairs took three visits and ordering two sets of replacement parts. Jason was persistent, courteous, and competent. Good experience.
Hello Sara, Thank you for taking the time to share your experience with Fred's Appliance. We apologize for any inconvenience the multiple visits and parts replacements caused. We understand that fixing appliances can sometimes be a complex process, and we strive to resolve issues in a single trip whenever possible. However, in some cases, multiple visits are necessary to fully diagnose and repair a machine. We are pleased to hear that despite the challenges, you had a positive experience with our technician Jason. We will make sure to pass along your compliments to him. Thank you again for choosing Fred's Appliance for your appliance repair needs. Fred's Appliance Team
Overall Experience
julie.machinena57
Rocky River, Ohio
02/03/2023
He was great , and took his time .
Overall Experience
mary lou & Kevin wenmoth
Parma, Ohio
02/03/2023
Knowledgeable, friendly & gets the job done! Your company is lucky to have him.
Overall Experience

COST BREAKDOWN

What goes into the cost of our service call and diagnostics?

VANS

The purchase and maintenance of each technician's van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician's career.

MOBILE TECHNOLOGY

Our technicians use the industry's latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

 

TECHNICIAN INFO

Our office will send an email the day before your appointment providing the technician's picture and name. We are guests in your home and we want to ensure you know who we are sending.

The email will also contain a link to confirm your appointment, making the process quick and easy!

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician's progress allowing you to better plan out the rest of your day!

YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Fred’s Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call

When you deal with Fred’s, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

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