"Cc door not closing properly, confirmed cc. Noticed the thimble shim in the upper hinge is missing ordered new thimble and washer. Follow up scheduled for 4/26.; ordrng 1 W10492018 (Thimble) and 1 WP489467 (Washer)"

"Installed fill tube, noticed freezer drain tray iced over. Steamed out drain tray and ensured good flow though. Ran ice maker cycle test, ice maker indexed and filled mold with water, no leaks from fill tube. Op test good."

"Cc until making squealing noiseConfirmed noise from idler pulley or roller. Pulled front panel, found idler pulley as the source of the noise. Quoted customer idler pulley replacement. Replaced idler pulley using truck stock part. Ran dryer op test for several minutes, no abnormal noises heard. Op test good. ; used 1 279640 (PULLEY-IDR) from stock"

"Cc unit not dryingFound lower spray arm laying on tub bottom on heater, plastic stub on bottom was melted, spray arm will need replaced. Ran diagnostics, no fault codes stored. Ran test cycle, heater turned on. Found customer is not using rinse aid. Advised customer on using rinse aid for better drying performance as well as selecting Extended dry option for a longer dry cycle. Unit is working as designed. Customer can install lower spray, no return visit needed. ; ordrng 1 W11550888 (Spray-arm)"

"Cc RF burner does not light, numbers not working on keypad and oven door rubber gasket Confirmed keypad is non functional with certain numbers on keypad. Unit will need console/keypad replaced. Ordering surface ignitor. Customer will contact the office when she receives the console to schedule us for ignitor and console install. ; ordrng 1 WP74009336 (Ignitor-surface)"