"No billet piercing valve on, tapped system. Low side plugged and unplugged in vacuum. Hooked up nitrogen, 145-155 psi, heard hissing. Went through evap lines and lines in back, all good. Hissing coming internally. Called techline. Video chatted, documented internal leak. Non repairable. Whirlpool putting in review then will call and notify customer. ; used 2 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

"Cc that the unit is not cooling properly. Tooktemps 43* fresh food section and 5* on freezer. Found lots of frost on freezer evap, called BJ found that control needs to be replaced, bimetal had 1ohms. Tested to get it to defrost it failed. Control is not longer available. Called tech line. Tried to find control, not available."

"Cc that unit is not making ice and light is not working. Verified and found wires on bottom of freezer door snapped will need new door. Giving estimate to customer he said he will call whirlpool to try to get part covered. Opt test ok.; ordrng 1 LW10726007 (Door), used 1 1OVRSZ (oversized shipping) from stock"

"Cc that unit is making a weird sound. Verified all components and fans and i Could not duplicate sound explained to them the different types of sounds that the unit could make from the compressor, fans, or dampers opening and closing or vibrations from compressor turning on. Unit right now sounds as it should. Asked customer to monitor for now and if anything to call back and to try to get a video of the sound for reference. Opt test ok."

Cc that unit is still not closing properly. Confirmed started opening up again. Verified everything from hinges to loose screws tried leveling unit and nothing. So Im ordering new hinges and strike for door. Ordering parts.; ordrng 1 WPW10544004 (Strike) and 1 WP8534854 (Left hinge) and 1 WP8534853 (Right hinge)