"Cc the UI will sometimes not take command, chime on its own or screen will be black. UI lost contact, and stuck key errors. Ordering UI; ordrng 1 W11232121 (UI)"

Led control board and led lights were replaced. Opt test ok.

"Unit was pulled out when arrive. Cc that the unit is making a loud noise. Ran diag to find noise because nothing is happening. Ran step 3 evaporator fan motor and air baffle motor. Evaporator is cover in frost. Check ohms on defrost sensor was 26kohms. Put kill a watt meter on wall plugged in unit and ran step 3 433watts. Unit will need main control and evaporator harness. Cust will call back if they want to continue with repair ; ordrng 1 WPW10675033 (Control) and 1 W11109595 (Evap harness), used 1 SHIPPING (shipping and handling) from stock"

Cc that microwave is working intermittently so we called whirlpool for issue and explained to Rich and he told us to order control board and UI ordering part; ordrng 1 W11486769 (Console) and 1 W11486764 (Control)

Replaced thermistor. Advice cust to monitor. Op test ok