Cc that unit only works on whites cycle and it will not spin out clothes or wont start on color cycle. Ran diagnostics and found error code F0E5 off balance load no other codes were stored ran a test cycle on unit and passed. Looked underneath washer to make sure everything looked good and everything was perfect no oil or nothing. Ran another test cycle for customer so see that unit was working as should and explained to her what happens if unit goes off balance but I could not find any issues with unit at all ran through everything separately to make sure everything was good even started the color cycle and it started and washed as should recommended customer to make sure there not using colors with soak because it will soak clothes for a while before it starts washing as of now unit working as designed.

"Cc that unit is not cooling as should. Took temps and freezer was at 17*, customer states he doesnt have issues with ff section but hes been having a freezer issue for the past 3 months but unit will get cold and than later on thaw out food than freeze again, checked evaporator frost pattern and it didnt have a good frost pattern only in The beginning of inlet lines.; ordrng 1 5304534043 (Control board), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc that unit is not making ice. Took temps and freezer was at 10* and it was just kicking on from a defrost, ran diagnostics and ice maker had an E5 error thermistor issue. Had ice maker cycle and passed but when i did the fill test the valve kicked on but no water came in to ice maker. Took apart ice maker area and found fill tube frozen cleared it out and added permagum to the fill tube around the ice box to try to keep it from freezing. Asked customer to monitor for now and if anything to give us a call."

"Cc that unit was leaking. Verified and it was leaking from the freezer, found drain tube clogged up. Steamed out ice and cleared drain tube opt test good."

"Cc that unit kept giving a F9E1 error would not want to finish cycle. Ran diagnostics and confirmed unit had a F9E1 tested drain pump in diagnostics and it seemed weak, got to back of unit to get to drain pump and removed it and everything looked good nothing clogging it up so I replaced it with a new pump tested pump again and it pump out the water with good pressure started a normal cycle to make sure it would start the cycle as should opt test good."