"CC that the refrigerator is not cooling. Confirmed. Food frost pattern on the evaporator. The damper is not open. When taking the cover off the damper opened. Will need a new damper. Cust can install part.; ordrng 1 WP67003903 (Damper), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Couldnt replicate issue. Ran test cycle several times and assured nothing was caught in the sump, drain, or wash motor. Filter was a little loose but couldnt replicate noise."

Cc: loud banging during spin. Customer showed videos. In the one video it looked as if the load was off balance. Suspension rods check good. Ran drain and spin. Advised customer on loading and adjusting clothing during spin. Put in 4 wet bath towels. Ran drain and spin. unit functioning as designed. Op test ok

"Cc unit not making ice Customer stated its not making ice fast enough, they tried raising the temperature thinking that its too cold. Found unit set to highest temperature at 10 degrees F. Ice container is half full at this time. Ran ice maker test and thermistor tests. Ice maker cycled properly, thermistor feedback reading -13 C, which equates to approx 8 degrees F. Advised customer to set temperature much lower to increase ice production. Set temperature to -5 F. Advised to leave this setting for at least 48 hrs and monitor ice production."

"Cc washer flooded the basement and lid will not unlock. The unit is sitting in a pan, but had overflowed anyways. The unit did not catch itself, and this caused the unit to flood and do damage to different things in the basement. The bottom of the washer is wet and tripped the breaker whenever the washer starts. Control will need replaced. There may be more damage, but cannot tell at this point since the washer will not stay on. Advised customer to contact whirlpool about these issues.; ordrng 1 W11608056 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"