"Cc unit stopped mid cycle and gave error code. Ran diagnostics, giving F0E9 Off Balance Pause. Outlier test good. Ran whole diagnostics, all components working. Ran a Rinse and Spin, no load, good. Ran through. Ran a Quick Wash Cycle with load in, good and took about 30 mins and cycle completed, no problems. Called TL. Gave them error code F0E9. TL said the unit will try to rebalance the load 3 times and if not will throw that error. Customer might be putting too big of a load, overload or clothes not evenly distributed. Unit is working as designed. Customer needs to watch overloading/under loading as well. Unit working as designed. Op Test Ok."

"Replaced turntable motor, support, ring and cook tray opt test good."

"Cc that unit is making a scraping or thumping noise when using unit. Confirmed issue, but not sure if its the turntable motor or support because without weight motor sounds fine until you put the support and ring back on it will make noise. Ordering support cook tray and turntable motor; ordrng 1 W10642989 (Turn-motor) and 1 W11245707 (Support) and 1 W11252182 (Ring) and 1 W11685581 (Cook tray)"

"Cc unit has been acting up a couple weeks after they bought it but just got to finally calling, customer said sometimes unit will cut off mid cycle. Diagnostics getting long fill error code. Found the drain hose isnt at the correct height per owners manual, causing water to syphon out and not completing cycle. Let customer know that the height requirement is in the owners manual. Can put into wash tub next to washer. Put on Heavy Duty and ran, showed customer how it siphoned out. Customer will correct drain hose height. Good. Op Test Ok."

"Replaced all parts ordered,ran test cycle opt test ok"