"Customer complaint that freezer section is not cooling properly, fresh food section temperature is at 43 degrees, freezer section temperature is at 25 degrees, compressor and condenser fan are running, evaporator fans are running, partial frost pattern on freezer section evaporator, unit needs new fresh food section evaporator and filter drier, ran entitlement part are still covered under extended warranty ; ordrng 1 WPW10643261 (Evaporator) and 1 WPW10143759 (Drier)"

"Replaced condenser fan. Tested refrigerator, fan is now spinning. Refrigerator should take about 24 hours to return to normal."

"Recovered refrigerant, replaced compressor and drier, pulled 28vac w/ pump, watched, good, charged 1.9 oz r600aunit cooling, pressures good, op test ok"

"Cc high temp alarm will not resetCustomer stated the high temp alarm will not reset on the control, but food never thaws, stays frozen. This has been happening for a week. Unable to reset alarm. Unit is cooling, fan is running. Checked thermistor resistance at main control, reading 16.5k ohms, according to techsheet chart, equates to approx 0-5 degrees F. This is acceptable and should not set high temp alarm. Quoted customer main control replacement. Customer declined at this time, estimate only. ; ordrng 1 WR55X30692 (Main control board)"

" tested machine, no error codes. Operation test is normal. Noise is coming from the wash plate changing directions during operation. Wire going to clutch reads 0 ohms end to end and gears on the slider and the rotor are locking in place as they should. Called whirlpool to confirm that the noises are normal. Whirlpool suggests no repair as the machine is operating as designed."