Appliance Repair in Geneva, Ohio
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Local Reviews
for Geneva, OH
Powered by Fluid LOCALI should not have had to finish putting the fridge together after the repair.
Travis - Geneva, OH
Serviceman was very polite. I think your rates are very high. Was unhappy that at the price charged I had to re-pull the fridge out to put the cover back on the back of the fridge and I had to put the front grating back on. Not professional service that I had to put the fridge back together, what was I paying for?
Response from Fred's Appliance Service:
Hi Travis, Thank you for sharing your experience with us! We keep all of our charges separate so you know exactly what you are paying for. I am showing you paid for the service charge (for diagnosing the unit and creating an estimate for repair), parts, and labor (a flat rate based on the parts that were needed). We apologize that the technician missed replacing the two panels! That was certainly an oversight on our side. We are so happy your unit it up and running again! Also, if you need any assistance with the panels, we will certainly come back out to help! Thank you, The Fred's Team
Kat
Katherine - Geneva, OH
Quick and good work.
Great service
Irene - Geneva, OH
More than happy
Friendly, neat, helpful, quick, professional
Betty - Geneva, OH
I will always call on Friends for service needs. The response from my fist phone call to the time the service tech walks out my door is outstanding. Also, the fast service is such a relief knowing that I will not have to be without the use of my appliance for very long.
We love Art!
John - Geneva, OH
He always gives us honest and quality information. Unfortunately this time, it was bad news and we need a new appliance.
prompt and courteous
Dale - Geneva, OH
Awesome service,
Janet - Geneva, OH
Was very happy with my service from Fred’s Appliance. The technician was right on time, very friendly. My washer that is 9 years old runs like new again!
Connie
Connie - Geneva, OH
N/A
Great Service
Michael - Geneva, OH
It took 5 mins to confirm my diagnosis and he gave me good advice.
Prompt, Courteous Service
Sandy - Geneva, OH
The repairman came on time & was very knowledgeable. He checked the fridge thoroughly to determine what was wrong. Then he got it working fine again. He was very courteous & answered all my questions.
GOOD SERVICE, PERSONABLE AND RESPECTFUL
Joshua - Geneva, OH
Excellent service, knowledgeable technician
Terry - Geneva, OH
Friendly and knowledgeable
Julie - Geneva, OH
Fred's provided us with quick scheduling and ease of scheduling. Reasonable price and Arthur was friendly and knowledgeable.
Teresa Czika
theresa - Geneva, OH
Corina was awesome she fix our frig and gave me tips about my other appliances.
Peter
PETER - Geneva, OH
Great timely service.. I
washer repair
ANDREW - Geneva, OH
repair was done great. thank you
Service new micro
EDWARD - Geneva, OH
Service technician was great!
MICHELLE - Geneva, OH
The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!
Response from Fred's Appliance Service:
Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team
Ette
HARRIETTE - Geneva, OH
I was dismayed by how long it took to actually get the repair done overall. We had two diagnoses and waited almost a week for part 1 only to be told that thenfirst diagnosis was wrong, althoug itmdidmseem to make sense. The second diabnosis meant we had another wait for a part, 2 days, but a six day wait for the installation. In addition, the supplier for the parts used fedex and the first part arrived with one end of the box totally open! I realize Fred’s repair is not a franchise for any brand of appliance but having to wait two,weeks for parts and service schedule to gel was really a proble, for a refrigerator/freezer repair in June! Both repairmen were exremely polite and diligent in their work, however. They seemed knowledgeable, also.
Response from Fred's Appliance Service:
Hi Harriette, Thank you for taking the time to submit your review. We apologize that you had to wait for both parts and scheduling. We deliver parts directly to our customers to ensure the quickest deliver possible. For scheduling, we are in the midst of our busy season this summer, but we do our best to get out as soon as possible for all of our customers. We are happy to hear that our technicians were polite and knowledgeable! Thank you, The Fred's Team
Dennis
DENNIS - Geneva, OH
Fantastic Customer Service
Michelle - Geneva, OH
We have two rental cottages at Geneva on the Lake. This is the second time we've called Fred's to work on our stack-able washer/dryers (separate issues two years apart). Everyone I spoke with, from the ladies who answered the phone to the techs who did the work, were super polite, knowledgeable and upfront with their policies. They gave a window of time they would arrive, called to let me know the tech was 40 minutes out, then the tech texted when he was there. The customer service we received is what you would have expected from an old "Mom and Pop" shop which is not often found in today's world. Would definitely recommend to anyone in the area!
Great service
SAMANTHA - Geneva, OH
Great service thanks!
NICK/PHYLLIS - Geneva, OH
Connie
connie - Geneva, OH
A bit PRICEY! He was here less than 20 minutes and servicing was over $300! TOO PRICEY!
Response from Fred's Appliance Service:
Hello Connie! Thank you for your note. We know sometimes prices are high. These is in direct result of the cost of parts. We do not set the pricing on parts. These prices are set by the manufacturer. I wish we had better control over cost of parts. Thanks for your note! -The Fred's Team. (PS--you may want to contact Maytag directly at 800-253-1301 to voice your concern. They do listen to their customers)
D
thomas - Geneva, OH
Arthur V.
DRYER SAMSUNG DV42H5200EW/A3 Found felt has come off of front of dryer drum Needs complete drum assy. Customer to decide later if repair is wanted.
Arthur V.
DRYER WHIRLPOOL WED4815EW1 Found broken belt. Replaced with truck stock. Op test good. ; used 1 341241XXX (XXXDO NOT RESTOCKXXX) from stock
Jason N.
REFRIGERATOR GE GNS23GGHBFWW Installed control board and evap fan motor. Functionality restored to unit. Advised customer to allow 24-36 for temps to return to desired set points.
Arthur V.
REFRIGERATOR MAYTAG MFI2266AEB Found unit had no lights inside and no display lights. Unit needs main control. Also found a hard start kit installed on compressor. Connected compressor to test strip. No good. Will also need a compressor. Customer does not want repaired
Joe O.
WASHER GE WPGT9150HMG Cc: error codes/not drainingFound error codes e5 pump failure and e8 lid switch failurePulled drain hose drain pump free of debrisRan diagnosticsUnit started to drainRan a rinse and spinLid switch is functioningUnit filled rinsed and is drainingOp test okCustomer is tax exemptTook pic of form
Jason N.
REFRIGERATOR GE GNS23GGHBFWW "Cc unit not coolingFound ff compartment at 60 degrees. Freezer at 2 degrees. Evap fan not running, checked voltage out to fan, good at 13.2v. Unit needs evap fan, noticed compressor also not running. Checked voltage out to compressor, 0volts, found burnt transistors on control board. Unit needs control board. ; ordrng 1 WR55X23924 (board asm main contr12148) and 1 WR60X10277 (refrigerator evapora11909), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
DISHWASHER MAYTAG MDB4949SDZ0 Cc: not latchingFound sprayer assembly going to top rack sitting outside the clipsAdjusted sprayer tubeOp test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
WASHER MAYTAG MVWB835DW3 Installed new part unit op tested good
Jeff M.
WASHER MAYTAG MVWB835DW3 The unit has a miss communication error the unit needs a ui n main control ; ordrng 1 W11112656 (UI) and 1 W11170706 (CONTROL )
Arthur V.
WASHER AMANA NTW4516FW2 Customer complaint is that if the house losses power unit will not fire up afterwards. Called techline Dustin suggested that if it happens again to leave unit as it is and then call for service so that we can get any codes that may have been erased by customer trying to reset it Unit is working as designed.
Arthur V.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Found fresh food evap frozen over. Needs evap motor with harness. Customer to defrost unit before arrival ; ordrng 1 W11033168 (harns-wire), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
MICRO/OVENCOMBO WHIRLPOOL RM988PXSW Found 120 v to gray P1-5 and P1-6. (Power to the microwave bd ) but no response. Needs new microwave control. Part is no longer available. Part number is 3147941.
Arthur V.
WASHER WHIRLPOOL WFW75HEFW0 Replaced drain pump. Op test good
Arthur V.
WASHER WHIRLPOOL WFW75HEFW0 Replaced drain pump. Op test good
Arthur V.
WASHER MAYTAG MVWB750YW0 Found unit needs a bearing shaft replacement —- Also found very little suspension recoil. Needs suspension also.Customer to discuss with spouse and call back if repair is wanted.
Arthur V.
WASHER KENMORE 41741102000 Talked to customer and reschedule for tuesday last call if possible ; schdld next appmnt for 5/21 TUE 12-5
Arthur V.
DRYER MAYTAG MED5630HW0 Customer has cycle signal set to three and in. It is working but the volume is not as high as the customer would like. She can not hear it like her previous Maytag. Called techline. Cycle signal set on highest setting is same on washer as dryer. Customer very unhappy with Maytag gave customer consumer line
Arthur V.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found new disposal was installed and plug was not removed. Ran unit. Op test good
Arthur V.
WASHER KENMORE 41741102000 Found unit needs door gasket. Adam to do estimate and office to call tomorrow. ; ordrng 1 134616100 (bellows)
Jeff M.
DRYER KENMORE 417.938622 "Transmission is noisy the seal is leaking. Unit needs transmission in tub seal estimate only; ordrng 1 131878412 (transmission) and 1 5303279394 (seal,tub), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
WASHER GE GTW330ASK2WW "Cc unit not draining.Checked drain manually using diagnostics, drain does not respond. Customer said this happened right after power outage, Said if it cost more then 200 dollars then don’t bother. Advised him it most likely will. No repair to be made, collected service."
Arthur V.
WASHER MAYTAG MVWC400XW3 Replaced water valve. Recalibrated. Op test good. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
WASHER WHIRLPOOL WFW75HEFW0 Found pump faulty and needs replaced ; ordrng 1 WPW10605427 (pump-water)
Arthur V.
WASHER WHIRLPOOL WFW75HEFW0 Recieved broken part. See pics. Reorder pump please ; ordrng 1 WPW10605427 (pump-water)
Arthur V.
WASHER MAYTAG MVWC400XW3 "Ran diagnostics getting a f8e1 error”long fill no fill” found water just trickling in on the cold selonoid. Needs water valve ; ordrng 1 WPW10432353 (water inlet valve), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER WHIRLPOOL WFW75HEFW0 Found unit needs drain pump. ; ordrng 1 WPW10605427 (pump-water)
Dan H.
REFRIGERATOR AMANA ABB1921BRW00 "Customer complaint that unit is not cooling, fresh food section temperature at 47 degrees, freezer section temperature at 25 degrees , unit was in defrost when tech arrived, ice build up on top of evaporator, Turned compressor on, full frost pattern formed on evaporator , defrost heater is working, unit needs new control, installed new control, op test good ; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock"
Arthur V.
REFRIGERATOR GE GSH25KGMCWW Replaced heater. Unit was defrosted by customer prior to repair. Started unit. Unit starting to cool ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
MICROWAVE GE JVM3162DJ2BB Found loose wire connection at thermal fuse behind control. Repaired connection op test good.
Joe O.
REFRIGERATOR WHIRLPOOL GI6SARXXF05 Cc: grinding noiseFound loud noise coming from filter areaPulled filter put on bypass water pressure returned and noise stopped advised customer to try a new filterCustomer replaced water filterOp test ok
Arthur V.
REFRIGERATOR GE GSH25KGMCWW "Found unit no cool compressor running. Found unit not defrosting. Found heater open. Unit needs completely defrosted. Customer to unplugg unit for several days to defrost to try and save some money on labor ; ordrng 1 WR51X10055 (heater,defrost), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DISHWASHER FRIGIDAIRE FGHD2433KW1 "The unit is leaking from both water valve and sump assembly motor est only; ordrng 1 154637401 (valve) and 1 154844101 (motor kit), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Unit was leaking from the water hose not to the valve I had a piece of waterline that fit. Reimburse him for the part we’re keeping the labor charge; used 1 SHIPPING (SHIPPING AND HANDLING) from stock