Appliance Repair in Geneva, Ohio

Local Reviews
for Geneva, OH

Rated 4.6 out of 5 stars based on 22 customer reviews
Map of Geneva, OH

Peter




Great timely service.. I

4-star overall rating
Overall Experience 4 / 5
5-star rating
Quality
4-star rating
Price
4-star rating
Convenience
Map of Geneva, OH

washer repair




repair was done great. thank you

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Geneva, OH

Service new micro




5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Geneva, OH

Service technician was great!




The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!

Response from Fred's Appliance Service:

Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
2-star rating
Price
5-star rating
Convenience
Map of Geneva, OH

Ette




I was dismayed by how long it took to actually get the repair done overall. We had two diagnoses and waited almost a week for part 1 only to be told that thenfirst diagnosis was wrong, althoug itmdidmseem to make sense. The second diabnosis meant we had another wait for a part, 2 days, but a six day wait for the installation. In addition, the supplier for the parts used fedex and the first part arrived with one end of the box totally open! I realize Fred’s repair is not a franchise for any brand of appliance but having to wait two,weeks for parts and service schedule to gel was really a proble, for a refrigerator/freezer repair in June! Both repairmen were exremely polite and diligent in their work, however. They seemed knowledgeable, also.

Response from Fred's Appliance Service:

Hi Harriette, Thank you for taking the time to submit your review. We apologize that you had to wait for both parts and scheduling. We deliver parts directly to our customers to ensure the quickest deliver possible. For scheduling, we are in the midst of our busy season this summer, but we do our best to get out as soon as possible for all of our customers. We are happy to hear that our technicians were polite and knowledgeable! Thank you, The Fred's Team

2-star overall rating
Overall Experience 2 / 5
4-star rating
Quality
4-star rating
Price
1-star rating
Convenience
Arthur V.

Arthur V.

WHIRLPOOL WASHER WTW8200YW0 ust states unit stopping in mid cycle and loud in spin. Unit getting a f51 in diagnostics. Unt needs a bearing kit and stator and rps sensor est = 89.95 sc. 160.00 labor 1-w10435302.@ 105.51. And 1-wpw10419333@ 191.95. And 1-wpw10178988@32.36 shipping 18.99. Total est = 638.16. Customer does not want repaired.

Near S Nearing Cir, Geneva, OH 44041
Arthur V.

Arthur V.

MAYTAG WASHER MVWX655DW1 Found door latch faulty. Replaced with truck stock. Recalibrated. Op test good;

Near Centennial St, Geneva, OH 44041
Arthur V.

Arthur V.

MAYTAG WASHER MVWC416FW0 Replaced parts listed. Op test good. Unit shifting and changing from spin to agitate with no issue. ; Job Cmpltd,

Near Hawley Dr, Geneva, OH 44041
Jeff M.

Jeff M.

KENMORE DRYER 417.93862200 , I was not able to smell gas I took the front cover of the unit and ran it for 15 mins unit op tested good ; Cllctd $96.02 CC Ref # 1205010825, Job Cmpltd,

Near Geneva, OH 44041

Schedule Service Online

If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Fred’s Appliance for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.

What We Service

Customer Financing

We offer 6 month financing for any repair cost that is $99 or more. Each customer is subject to credit approval from Paypal.

Not sure if you will qualify?

Apply for Financing

About Your Appointment

APPLIANCE REPAIR COST

Our service call and diagnosis fee is $89.95 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00

Fred's Appliance
Reviewed from Google

4.8 out of 5 stars

COST BREAKDOWN

What goes into the cost of our service call and diagnostics?

VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.

TECHNICIAN INFO

Our office will send an email the day before your appointment providing the technician’s picture and name. We are guests in your home and we want to ensure you know who we are sending.

The email will also contain a link to confirm your appointment, making the process quick and easy!

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!

YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Fred’s Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call

When you deal with Fred’s, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

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