Appliance Repair in Geneva, Ohio
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for Geneva, OH
Denise - Geneva, OH
Lisa - Geneva, OH
Janis - Geneva, OH
Eloise - Geneva, OH
It was great, very polite and informative and spoke clearly to the lady whose refrigerator he looked at
Great service! Respond time Great!
Shelly - Geneva, OH
Bobbi - Geneva, OH
I will call your company for any future problems and recommend you to family and friends
John - Geneva, OH
Amazing customer service
Mike - Geneva, OH
After replacing the motor (which wasn’t cheap) the control board went bad. The new control board combined with the new motor would have cost us more than a new dish washer, but they refunded us 100% of our money including the service fee so we could just go buy a new dish washer! I didn’t ask for this, He offered it!
Kim - Geneva, OH
Kent - Geneva, OH
Techs superior but . . .
Harriette - Geneva, OH
I was extremely pleased with all the techs who were here. Dan is still superior! However, I am totally frustrated by the trend in all repair institutions (that derives from the overwhelming choices offered to our society) that requires parts be ordered from a third party after the tech is here for analysis.This then requires another service scheduling. This meant we usually had to wait another week before getting on the schedule. I wonder if it is possible to put a tentative return appointment when making the analysis appointment. It could be cancelled almost immediately if analysis showed no part needed or problem lies in some universal part that could be stocked. All of this feeds into the lower convenience rating that would be higher if referring to the time frame for the actual service call. I also wonder if the vast choices for everything from salsa variety to presidential candidates is just making life more difficult and basically signals that we are all just made to think that the world should cater to our every whim but that’s a lecture for another day!🤔🤔
Andrea - Geneva, OH
I should not have had to finish putting the fridge together after the repair.
Travis - Geneva, OH
Serviceman was very polite. I think your rates are very high. Was unhappy that at the price charged I had to re-pull the fridge out to put the cover back on the back of the fridge and I had to put the front grating back on. Not professional service that I had to put the fridge back together, what was I paying for?
Response from Fred's Appliance Service:
Hi Travis, Thank you for sharing your experience with us! We keep all of our charges separate so you know exactly what you are paying for. I am showing you paid for the service charge (for diagnosing the unit and creating an estimate for repair), parts, and labor (a flat rate based on the parts that were needed). We apologize that the technician missed replacing the two panels! That was certainly an oversight on our side. We are so happy your unit it up and running again! Also, if you need any assistance with the panels, we will certainly come back out to help! Thank you, The Fred's Team
Katherine - Geneva, OH
Quick and good work.
Irene - Geneva, OH
More than happy
Friendly, neat, helpful, quick, professional
Betty - Geneva, OH
I will always call on Friends for service needs. The response from my fist phone call to the time the service tech walks out my door is outstanding. Also, the fast service is such a relief knowing that I will not have to be without the use of my appliance for very long.
We love Art!
John - Geneva, OH
He always gives us honest and quality information. Unfortunately this time, it was bad news and we need a new appliance.
prompt and courteous
Dale - Geneva, OH
Janet - Geneva, OH
Was very happy with my service from Fred’s Appliance. The technician was right on time, very friendly. My washer that is 9 years old runs like new again!
Connie - Geneva, OH
Michael - Geneva, OH
It took 5 mins to confirm my diagnosis and he gave me good advice.
Prompt, Courteous Service
Sandy - Geneva, OH
The repairman came on time & was very knowledgeable. He checked the fridge thoroughly to determine what was wrong. Then he got it working fine again. He was very courteous & answered all my questions.
GOOD SERVICE, PERSONABLE AND RESPECTFUL
Joshua - Geneva, OH
Excellent service, knowledgeable technician
Terry - Geneva, OH
Friendly and knowledgeable
Julie - Geneva, OH
Fred's provided us with quick scheduling and ease of scheduling. Reasonable price and Arthur was friendly and knowledgeable.
DRYER WHIRLPOOL WED4815EW1 The units not receiving 240 V of electricity I found the. The outlet charcoal I took pictures customer needs an electrician
WASHER AMANA NTW4600VQ1 "Motor has an open windings it is receiving power needs a new motor estimate only; ordrng 1 WP661600 (drive motor), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER GE WPGT9150HMG "This call is on the washer. Not the dryer. Customer complaint unit going off balance and hitting sides of washer Tested with same load. Found inner basket loose moving around on trans shaft. Needs trans,nut,washer,and inner basket.
REFRIGERATOR FRIGIDAIRE FFHS2622MWKA Replaced water valve. Op test good no leaks. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
WASHER AMANA NTW4516FW3 Installed drain pump. Ran auto test and calibration. Op test ok
REFRIGERATOR FRIGIDAIRE FFHS2622MWKA "ICEMAKER not working because of a water leak. Found valve leaking and need replaced. Reschedule at customer request ; ordrng 1 242252702 (valve), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWB835DW3
DRYER WHIRLPOOL WED4616FW0 "Cc: not drying properly, heats but does not heat good enoughFound vent is clogged up with lint. Checked air flow and heat from unit. unit has good heat and air flow. Needs venting cleaned. Op test ok"
WASHER AMANA NTW4516FW3 Found unit needs drain pump ; ordrng 1 W10919003 (pump-water)
WASHER MAYTAG MHW5630HW0 Unit had a suds code and off-balance code. I cleared the codes are recommended for them to use less soap and I explain to them how to properly load the unit op tested good
RANGE FRIGIDAIRE FGF352SBDA Cust has a issue with the gas line —- we do not replace gas supply lines. Customer needs a plumber.
RANGE FRIGIDAIRE FGF352SBDA Cust complaint that she smelled gas even when range was not working. Used bubbles and found a small leak at where the gas line connects to the supply line. Tightened and retested. No leak found. Range is a older model and customer lights burners with a lighter.After tightening connection no leaks found. Op test good
WASHER MAYTAG MHW5630HW0 Customer complaint unit gets to about 1 min left then continues to spin for a long time afterwards. Customer said they experienced a error but don’t remember what it was. Ran diagnostics no errors listed. Called techline and discussed usage with customer and techline. All service checks i did with techline were good. Ran the service cycle (about 8 min per techline ). Found unit is plugged into a gfi that is also suppling power to customer sump pump. Advised customer thru techline unit should be on a propery grounded polarized outlet dedicated to the washer. Coukd not duplicate isdue. Customer to monitor and get error listed if it happens again
REFRIGERATOR WHIRLPOOL WRX735SDBM04 There is a little bit of ice by the fan I steamed the ice away unit tested good
DISHWASHER WHIRLPOOL WDP370PAHW0 Installed frame. Op test ok
DRYER KENMORE 417.9957011 Installed drain hose. Ran test cycle. Op test ok
WASHER MAYTAG LAW9400AAW Installed lid switches. Ran test cycle. Op test ok
WASHER MAYTAG MHW3505FW0 Installed new part unit op tested good
DISHWASHER WHIRLPOOL WDP370PAHW0 Cc: wheel missing bracketFound front wheel support in frame missing. Need frame; ordrng 1 W10254984 (frame)
DRYER MAYTAG LDE7400ACW "Cc: long dry timesFound unit making excessive noise. No air flow out of the unit. Found blower broken and drive shaft just spinning inside the blower wheel. Needs blower wheel.Customer paid in full on job number 340783; ordrng 1 Y303836 (blower wheel), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER KENMORE 417.9957011 "Cc: leakingFound a hole in the drain tube. Needs drain tube.Parts need shipped to different address; ordrng 1 131461200 (hose,drain3027), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL WEG750H0HZ0 Installed new part unit op tested good
REFRIGERATOR FRIGIDAIRE FFHS2622MWJ Installed auger motor. Op test ok
REFRIGERATOR FRIGIDAIRE FRT18S6JQ0 The unit is leaking onto the top shelf most likely it’s humidity. I took the back panel of the freezer off and I was not able to find any ice build up the drain is clear.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
WASHER MAYTAG MHW3505FW0 "The pump failed I took the pump apart it’s clean but not working needs a new pump; ordrng 1 WPW10605427 (pump-water), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL WFE505W0HZ0 Replaced the cooktop. Optest ok.
RANGE WHIRLPOOL WEG750H0HZ0 The user display is not Illuminating but there’s a lot of heat coming from the ui unit need a ui and control; ordrng 1 W11205353 (cntrl-elec) and 1 W11339755 (UI)
REFRIGERATOR FRIGIDAIRE FFHS2622MWJ "Cc: not dispensing iceFound auger motor humming but will not engage. Attempted to help auger. Auger motor is seized in place. Needs auger motor. ; ordrng 1 242221501 (motor-auger12906), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL WED4800XQ4 Cc: no heatFound unit receiving 120 l1 to neutral and l2 to neutral. But cannot find 240v. Tripped the breaker. Breaker did not want to stay in the on position. Found 240v. Unit started to heat. Advised customer to get an electrician to change the breaker. Unit functioning as designedCust has a plastic accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard.
DRYER GE GTDP490ED1WS Cc: start button not functioningFound knob for timer cracked and timer shaft rounding out. Needs timer and knob.Customer does not want to repair at this time
DRYER SAMSUNG DV42H5000GW/A3 Cc: not startingFound pulley broke off. Needs pulley. Replaced pulley. Ran test cycle. Op test ok; used 1 DC93-00634A (IDLER PULLEY4442) from stock
DRYER WHIRLPOOL WED7000DW1 Cc unit kicks on after end of cycle Found unit to have wrinkle shield on Advised customer on the usage of wrinkle shield and what it doesOP TEST OK
WASHER FRIGIDAIRE FAFW3577KW1 Found customer had removed back spring that holds gasket in place off of unit. Reinstalled spring. Tested unit op test good
RANGE WHIRLPOOL WEG750H0HZ0 Installed new part unit op tested good