Appliance Repair in Geneva, Ohio
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Local Reviews
for Geneva, OH
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Betty - Geneva, OH
I will always call on Friends for service needs. The response from my fist phone call to the time the service tech walks out my door is outstanding. Also, the fast service is such a relief knowing that I will not have to be without the use of my appliance for very long.
We love Art!
John - Geneva, OH
He always gives us honest and quality information. Unfortunately this time, it was bad news and we need a new appliance.
prompt and courteous
Dale - Geneva, OH
Awesome service,
Janet - Geneva, OH
Was very happy with my service from Fred’s Appliance. The technician was right on time, very friendly. My washer that is 9 years old runs like new again!
Connie
Connie - Geneva, OH
N/A
Great Service
Michael - Geneva, OH
It took 5 mins to confirm my diagnosis and he gave me good advice.
Prompt, Courteous Service
Sandy - Geneva, OH
The repairman came on time & was very knowledgeable. He checked the fridge thoroughly to determine what was wrong. Then he got it working fine again. He was very courteous & answered all my questions.
GOOD SERVICE, PERSONABLE AND RESPECTFUL
Joshua - Geneva, OH
Excellent service, knowledgeable technician
Terry - Geneva, OH
Friendly and knowledgeable
Julie - Geneva, OH
Fred's provided us with quick scheduling and ease of scheduling. Reasonable price and Arthur was friendly and knowledgeable.
Teresa Czika
theresa - Geneva, OH
Corina was awesome she fix our frig and gave me tips about my other appliances.
Peter
PETER - Geneva, OH
Great timely service.. I
washer repair
ANDREW - Geneva, OH
repair was done great. thank you
Service new micro
EDWARD - Geneva, OH
Service technician was great!
MICHELLE - Geneva, OH
The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!
Response from Fred's Appliance Service:
Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team
Ette
HARRIETTE - Geneva, OH
I was dismayed by how long it took to actually get the repair done overall. We had two diagnoses and waited almost a week for part 1 only to be told that thenfirst diagnosis was wrong, althoug itmdidmseem to make sense. The second diabnosis meant we had another wait for a part, 2 days, but a six day wait for the installation. In addition, the supplier for the parts used fedex and the first part arrived with one end of the box totally open! I realize Fred’s repair is not a franchise for any brand of appliance but having to wait two,weeks for parts and service schedule to gel was really a proble, for a refrigerator/freezer repair in June! Both repairmen were exremely polite and diligent in their work, however. They seemed knowledgeable, also.
Response from Fred's Appliance Service:
Hi Harriette, Thank you for taking the time to submit your review. We apologize that you had to wait for both parts and scheduling. We deliver parts directly to our customers to ensure the quickest deliver possible. For scheduling, we are in the midst of our busy season this summer, but we do our best to get out as soon as possible for all of our customers. We are happy to hear that our technicians were polite and knowledgeable! Thank you, The Fred's Team
Dennis
DENNIS - Geneva, OH
Fantastic Customer Service
Michelle - Geneva, OH
We have two rental cottages at Geneva on the Lake. This is the second time we've called Fred's to work on our stack-able washer/dryers (separate issues two years apart). Everyone I spoke with, from the ladies who answered the phone to the techs who did the work, were super polite, knowledgeable and upfront with their policies. They gave a window of time they would arrive, called to let me know the tech was 40 minutes out, then the tech texted when he was there. The customer service we received is what you would have expected from an old "Mom and Pop" shop which is not often found in today's world. Would definitely recommend to anyone in the area!
Great service
SAMANTHA - Geneva, OH
Great service thanks!
NICK/PHYLLIS - Geneva, OH
Connie
connie - Geneva, OH
A bit PRICEY! He was here less than 20 minutes and servicing was over $300! TOO PRICEY!
Response from Fred's Appliance Service:
Hello Connie! Thank you for your note. We know sometimes prices are high. These is in direct result of the cost of parts. We do not set the pricing on parts. These prices are set by the manufacturer. I wish we had better control over cost of parts. Thanks for your note! -The Fred's Team. (PS--you may want to contact Maytag directly at 800-253-1301 to voice your concern. They do listen to their customers)
D
thomas - Geneva, OH
Thomas
thomas - Geneva, OH
Good advice goven
Geat Service - Pleasant technician - Very knowledgeable
TERRY - Geneva, OH
Very happy with the service provided by Fred's appliance.
excellent service
THOMAS - Geneva, OH
the service people were very good. the parts came in super fast. appt. times were well kept. we still need to run it in a full cycle for a final test.
Dan H.
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Customer complaint that unit is not cooling, fresh food section temperature at 62 degrees, Freezer section temperature at 30 degrees, found evaporator frozen solid, found bi metal open, cleared evaporator , installed new bi metal, op test good ; used 1 WP10442411 ( BI-METAL 43.93) from stock"
Arthur V.
DRYER WHIRLPOOL WED7000DW0 Called techline talked to Robert explained issue with control and control panel and wire harness. Transferred Safety team talked to Barbra. Customer does not want repaired. Very unsure of keeping unit after seeing all the damage. Cust wants new unit Very scared to use this appliance. Barbra from Safety is replacing unit for customer
Arthur V.
WASHER WHIRLPOOL WFW8300SW03 Found unit getting a f01 error code called techline. Talked to mark. checked all grounds check good. Customer has been running unit with no ground . Unit needs ccu. Customer to decide later if repair is wanted
Arthur V.
DRYER KENMORE 11069622800 "Found unit needs a thermal fuse. Also found drum has eaten thru bulkhead. Unit needs bulkhead,thermal fuse,and drum Customer does not want repaired."
Jeff M.
REFRIGERATOR GE GSH25JSRFSS Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Jeff M.
REFRIGERATOR GE GSH25JSRFSS "The unit is not defrosting properly i I found the heating element open needs a new heating element; ordrng 1 WR51X10055 (heater,defrost), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
WASHER WHIRLPOOL WTW5000DW1 Found issue is with control. Lock will not operate but control is not sensing the lid switch. Customer unsure if repair is wanted and will call in after he decides. Customer due refund if he does not want repair minus service call and tax ; saved tckt
Arthur V.
WASHER WHIRLPOOL WTW5000DW1 Recieved lid lock assembly in the locked position. New lid lock has a open lid switch. Should be between 85 and 155 ohms. Shows open. Please reorder ; ordrng 1 W11307244 (LID LOCK ASSY )
Joe O.
REFRIGERATOR WHIRLPOOL GI6SARXXF05 steamed fill tubeInstalled water valve and fill tubeRan ice maker testOp test ok
Joe O.
MICROWAVE WHIRLPOOL RM988PXSW Cc: fuse needs replacedPulled panel off of unit to get to fuse and unit started workingChecked over connectionsEverything is in place and working as it shouldOp test ok
Joe O.
REFRIGERATOR WHIRLPOOL GI6SARXXF05 Cc: leaking from fill tube on top of fridgeFound fill tube for ice maker frozen and broken at top of fridgeAnd water valve seepingNeeds fill tube and water valve; ordrng 1 67006317 (FILL TUBE) and 1 WPW10312696 (WATER VALVE)
Arthur V.
WASHER WHIRLPOOL WTW5000DW1 "Found 2 error codes for lid lock and lid switch errors. Needs lid lock assy.; ordrng 1 W11307244 (LID LOCK ASSY ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
MICROWAVE WHIRLPOOL WMH32519HZ0 Found switch assembly needs replaced. Customer paying for parts only Replaced switch assembly. Op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock
Joe O.
WALL OVEN WHIRLPOOL RBS245PDQ6 Cc: not operating Found ui to be pushing incorrect buttonsFound burn marks on the controlFound the thermistor open not allowingJumped out thermistor and got oven to bakeBut could not operate correctlyNeeds control ui and thermistorParts show nla and customer doesn’t want to fix
Arthur V.
RANGE KENMORE 79046789900 Found unit needs clock timer (relay not sending power to element) and blower motor barely running.Customer to call back if repair is needed. Needs to talk to spouse.
Arthur V.
WASHER KENMORE 41744152400 Complaint is no spin Getting a e42 error door would not unlock error. Could not get unit into service diagnostics. Called techline Unit needs a door lock assyCustomer to buy new. Does not want repaired.
Jason N.
WASHER MAYTAG LBR4232DW0 "Cc unit not spinningFound tub full of water, customer stated it just stopped during the cycle.Spin basket does not spin by hand, Bypass lid switch, ran a drain and spin and tried to get basket to turn, starts then immediately stops. Unit needs brake assembly. Customer not able to contact landlord to move forward with repair. Saved as estimate only at this time.; saved tckt"
Arthur V.
DRYER WHIRLPOOL WED8000DW4 Found rollers bad. Replaced. Op test good ; used 1 WPW10314173XXX (USE KIT PART4392067) from stock
Arthur V.
WASHER WHIRLPOOL WFW5620HW0 Found issue is with how button is being pressed. The extra rinse option is tied to the control lock button and sometimes it registers for that instead of extra rinse Advised customer how to push buttons for desired resuls. Unit op test good
Brian M.
REFRIGERATOR WHIRLPOOL ET1CHEXVQ01 Installed thermostat OP TEST OK
Jeff M.
DRYER AMANA LE4407W Heating circuit tested good the contacts inside the timer have failed the timer is not available; ordrng 1 59421 (timer)
Arthur V.
WASHER MAYTAG MVWX700XL2 "Found gearcase faulty and leaking oil and water. Needs gearcase,cam,shield,and belt. CUSTOMER DOES NOT WANT REPAIRED"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Installed new part unit op tested good just the door idk where the other parts are
Jeff M.
DRYER KENMORE 11084821300 "The units ui failed est only.; ordrng 1 3980364 (panel,console), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL ET1CHEXVQ01 Cc of unit not cooling properly Found unit set to max Found freezer at 0-3 degrees and fridge about 36 Normal cooling temps ice is solid in freezer But as soon as you touch the control the freezer fan shuts off Needs thermostat Control Customer does not want to repair at this time Customer paid svc
Arthur V.
WASHER WHIRLPOOL WFW75HEFW0 Upon arrival unit in a continuous drain mode. Unlocked and removed towels and ran diagnostics. Found a f3e1 error which represents a out of range water level switch. Hose seems clear and not damaged. Air trap clear. Found unit had excessive suds. Cleared error code and ran a auto test cycle. Unit passed no errors. Advised customer to reduce the amount if soap to 2 tablespoons. Unit at this time op test good.
Arthur V.
WASHER WHIRLPOOL WTW5000DW2 Found unit unplugged upon arrival. Plugged back in and ran diagnostics no errors. Advised customer how to load washer by putting clothing in loose piles around washplate Unit working as designed. Op test good
Jason N.
RANGE KITCHENAID KEBS278SBL04 "Cc unit show shorted key error then shuts downCustomer has tried disconnecting power to unit, said they have to do this to clear fault.Ran diagnostics , error code f2e1 shorted key in memoryUnit needs keypad and ui , keypad 8303880 NLA in marcone"
Arthur V.
DRYER AMANA NED4655EW1 Upon arrival unit started and operated properly. Tried on several different cycles and unit started every time Could not duplicate issue. Unit op test good. Unit heating properly also.
Jeff M.
REFRIGERATOR GE GTE18LMHBRES Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
DISHWASHER MAYTAG MDB4949SDZ0 Replaced pump and motor assy. Op test good.
Jeff M.
REFRIGERATOR GE GTE18LMHBRES "Found evap fan loud. Needs fan replaced. ; ordrng 1 WR60X23584 (FAN), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DISHWASHER WHIRLPOOL WDF520PADB7 Replaced water valve No leaks. Tested Unit. Unit op test good Left leak mat
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Installed new part unit op tested good