Appliance Repair in Geneva, Ohio
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for Geneva, OH
John - Geneva, OH
Amazing customer service
Mike - Geneva, OH
After replacing the motor (which wasn’t cheap) the control board went bad. The new control board combined with the new motor would have cost us more than a new dish washer, but they refunded us 100% of our money including the service fee so we could just go buy a new dish washer! I didn’t ask for this, He offered it!
Kim - Geneva, OH
Kent - Geneva, OH
Techs superior but . . .
Harriette - Geneva, OH
I was extremely pleased with all the techs who were here. Dan is still superior! However, I am totally frustrated by the trend in all repair institutions (that derives from the overwhelming choices offered to our society) that requires parts be ordered from a third party after the tech is here for analysis.This then requires another service scheduling. This meant we usually had to wait another week before getting on the schedule. I wonder if it is possible to put a tentative return appointment when making the analysis appointment. It could be cancelled almost immediately if analysis showed no part needed or problem lies in some universal part that could be stocked. All of this feeds into the lower convenience rating that would be higher if referring to the time frame for the actual service call. I also wonder if the vast choices for everything from salsa variety to presidential candidates is just making life more difficult and basically signals that we are all just made to think that the world should cater to our every whim but that’s a lecture for another day!🤔🤔
Andrea - Geneva, OH
I should not have had to finish putting the fridge together after the repair.
Travis - Geneva, OH
Serviceman was very polite. I think your rates are very high. Was unhappy that at the price charged I had to re-pull the fridge out to put the cover back on the back of the fridge and I had to put the front grating back on. Not professional service that I had to put the fridge back together, what was I paying for?
Response from Fred's Appliance Service:
Hi Travis, Thank you for sharing your experience with us! We keep all of our charges separate so you know exactly what you are paying for. I am showing you paid for the service charge (for diagnosing the unit and creating an estimate for repair), parts, and labor (a flat rate based on the parts that were needed). We apologize that the technician missed replacing the two panels! That was certainly an oversight on our side. We are so happy your unit it up and running again! Also, if you need any assistance with the panels, we will certainly come back out to help! Thank you, The Fred's Team
Katherine - Geneva, OH
Quick and good work.
Irene - Geneva, OH
More than happy
Friendly, neat, helpful, quick, professional
Betty - Geneva, OH
I will always call on Friends for service needs. The response from my fist phone call to the time the service tech walks out my door is outstanding. Also, the fast service is such a relief knowing that I will not have to be without the use of my appliance for very long.
We love Art!
John - Geneva, OH
He always gives us honest and quality information. Unfortunately this time, it was bad news and we need a new appliance.
prompt and courteous
Dale - Geneva, OH
Janet - Geneva, OH
Was very happy with my service from Fred’s Appliance. The technician was right on time, very friendly. My washer that is 9 years old runs like new again!
Connie - Geneva, OH
Michael - Geneva, OH
It took 5 mins to confirm my diagnosis and he gave me good advice.
Prompt, Courteous Service
Sandy - Geneva, OH
The repairman came on time & was very knowledgeable. He checked the fridge thoroughly to determine what was wrong. Then he got it working fine again. He was very courteous & answered all my questions.
GOOD SERVICE, PERSONABLE AND RESPECTFUL
Joshua - Geneva, OH
Excellent service, knowledgeable technician
Terry - Geneva, OH
Friendly and knowledgeable
Julie - Geneva, OH
Fred's provided us with quick scheduling and ease of scheduling. Reasonable price and Arthur was friendly and knowledgeable.
theresa - Geneva, OH
Corina was awesome she fix our frig and gave me tips about my other appliances.
PETER - Geneva, OH
Great timely service.. I
ANDREW - Geneva, OH
repair was done great. thank you
Service new micro
EDWARD - Geneva, OH
Service technician was great!
MICHELLE - Geneva, OH
The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!
Response from Fred's Appliance Service:
Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team
HARRIETTE - Geneva, OH
I was dismayed by how long it took to actually get the repair done overall. We had two diagnoses and waited almost a week for part 1 only to be told that thenfirst diagnosis was wrong, althoug itmdidmseem to make sense. The second diabnosis meant we had another wait for a part, 2 days, but a six day wait for the installation. In addition, the supplier for the parts used fedex and the first part arrived with one end of the box totally open! I realize Fred’s repair is not a franchise for any brand of appliance but having to wait two,weeks for parts and service schedule to gel was really a proble, for a refrigerator/freezer repair in June! Both repairmen were exremely polite and diligent in their work, however. They seemed knowledgeable, also.
Response from Fred's Appliance Service:
Hi Harriette, Thank you for taking the time to submit your review. We apologize that you had to wait for both parts and scheduling. We deliver parts directly to our customers to ensure the quickest deliver possible. For scheduling, we are in the midst of our busy season this summer, but we do our best to get out as soon as possible for all of our customers. We are happy to hear that our technicians were polite and knowledgeable! Thank you, The Fred's Team
WASHER FRIGIDAIRE FAFW3577KW1 Found customer had removed back spring that holds gasket in place off of unit. Reinstalled spring. Tested unit op test good
RANGE WHIRLPOOL WEG750H0HZ0 Installed new part unit op tested good
WASHER GE GFW490RSK0WW Found unit not draining. Removed filter and cleaned out. Unit op test good
RANGE WHIRLPOOL WFG114SWQ0 Installed bake igniter. Ran test bake. Op test ok
DRYER SAMSUNG DV56H9000EP/A2 "Cc: burning smellFound unit filled with lint. Lint was in the element and all over inside. Vacuumed unit out. Op test okCustomers vent flows through the ceiling of house. Advised customer longer venting can cause air flow issues, and potential blockages."
RANGE WHIRLPOOL WEG750H0HZ0 Recieved part damaged. Need to reorder Reschedule at customer request ; ordrng 1 W11205353 (cntrl-elec)
RANGE WHIRLPOOL WFG114SWQ0 "Cc: oven not lightingFound igniter receiving power but not igniting. Needs bake igniter.; ordrng 1 W10918546 (igntr-oven4941), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER AMANA NGD4655EW2 Replaced all parts listed. Op test good
DRYER AMANA NGD4655EW2 Found dent in front panel and door. Please order front panel. Top not needed. Dent is on front and door. ; ordrng 1 279220 (clip) and 1 W10248059 (panel)
REFRIGERATOR WHIRLPOOL WRF560SMYM04 Replaced icemaker. Cycled and filled. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
RANGE WHIRLPOOL WEG750H0HZ0 Found bake and broil would not work. Turn off power and restart everything works. Needs control ; ordrng 1 W11205353 (cntrl-elec)
WASHER WHIRLPOOL WFW8540FW1 Upon arrival unit locked. Getting 2error codes f3e1 pressure sensor error and f8 e3. Also dealing with sensing water in tub. After removing comforter from washer. Ran service diagnostics. Getting tons of suds Advised customer to reduce soap to two tablespoons and no more. Ran service cycle and unit passed. Cleared both codes.
WASHER WHIRLPOOL WTW5500XW0 Unit getting a f7e5 error shifter error. Replaced actuator. Ran a service cycle and unit passed. Op test good. ; used 1 WPW10006355 (ACTUATOR) from stock
WASHER WHIRLPOOL WFW75HEFW0 Replaced drain pump. Op test good
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Installed control and thermistor. Op test ok
REFRIGERATOR KITCHENAID KRMF706EBS01 Found issue is with new shelf light system. Needs new shelf Took part sent for return. Customer to install shelf themselves. ; ordrng 1 W11245713 (shelf-glas)
REFRIGERATOR WHIRLPOOL WRF560SMYM04 "Found unit needs icemaker. Ice maker stalled. (Used truck stock part earlier today). ; ordrng 1 4317943 (icemaker only), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW8500DC4 Installed control and ui. Ran auto test and calibration. Op test ok
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Cc: ice buildup in freezerFound ice buildup on evaporator. Entered diagnostics. Unit kicked me out of diagnostics. Re entered diagnostics. Put unit in manual defrost. Steamed unit out. Needs control and thermistor; ordrng 1 W11353813 (CONTROL) and 1 WPW10384183 (thermistor)
DISHWASHER FRIGIDAIRE GLD2250RDS3 "Cc unit not working, all lights blinkingRan diagnostics test mode, made it through to drain. Drain motor kicked on then back off and unit went into fault mode. Hit start/resume, motor trying to run, will start and run for a few seconds then stops and faults. Tested power to drain motor, good power then voltage drops out. Drain pump relay failing. Unit needs control board. Customer not repairing, estimate only."
DISHWASHER FRIGIDAIRE FGHD2465NF2A Found console assy faulty. At any selections it only reads 17 min because it goes to a rinse only cycle no matter what you select. part number for console is. 807545704.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Recovered what little Freon was in the unit. Removed the old parts installed new parts put unit 30 inch vacuum and let it set for 15 minutes tested good add 4.27 ounces of Freon frost pattern developed good heat transfer recommended 24 hours before loading with food
WASHER WHIRLPOOL WTW4815EW1 Upon arrival unit i. A continuous drain mode. Plugged in and let unit finish cycling Ran diagnostics. No errors. Ran service cycle and unit passed. Advised customer in manual where it says not to leave door open
RANGE AMANA AGR6603SFB1 Installed spark module. Ran test bake to 350. Op test ok
DISHWASHER MAYTAG 665.13109K902 On my arrival I ran the dishwasher multiple times in a row paused it canceled it started a new cycle was not able to duplicate and issue
DISHWASHER FRIGIDAIRE FGHD2465NF2A Replaced main wash motor. Op test good. Left leak mat for customer. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
WASHER MAYTAG MVWC565FW0 Found lid latch faulty and needs replaced. Could find no leaks at this time. Replaced lid latch assy. Recalibrated. Op test good ; used 1 W11307244 (DOOR LOCK) from stock
REFRIGERATOR FRIGIDAIRE FGHS2631PF Replaced right fresh food seal and dispenser display. Op test good
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Found small amount of frost on evap. Needs compressor and evap Customer to remove hold down brackets and reinstall. ( in a camper ) Extra time sealed system repair. ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)
DISHWASHER FRIGIDAIRE FGHD2465NF2A "Found wash motor leaking and making alot of noise. Needs wash motor ; ordrng 1 154853801 (motor & pump assy), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER MAYTAG MGDB765FW0 Found isdue is with customer vent. Using plastic and it is crushed. Advised customer about fire hazard associated with plastic vent lines.
RANGE AMANA AGR6603SFB1 Found sk module bd faulty. Needs replaced ; ordrng 1 W11162730 (module-spk)
WASHER WHIRLPOOL WTW8500DC4 "Cc: shutting off mid cycle, not powering onCustomer had electrical repaired. Found unit powering on. Found error codes f6e3(communication error) f6e2(communication error) f0e3(overload). Needs control and uiCustomer does not want to repair at this time."
WASHER MAYTAG MHW6000XW2 "The unit has a f6e1 miscommunication between the main control unit and the motor control unit needs both control boards estimate only; ordrng 1 W10427972 (cntrl-elec) and 1 WPW10374126 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"