Appliance Repair in Geneva, Ohio
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for Geneva, OH
prompt and courteous
Dale - Geneva, OH
Janet - Geneva, OH
Was very happy with my service from Fred’s Appliance. The technician was right on time, very friendly. My washer that is 9 years old runs like new again!
Connie - Geneva, OH
Michael - Geneva, OH
It took 5 mins to confirm my diagnosis and he gave me good advice.
Prompt, Courteous Service
Sandy - Geneva, OH
The repairman came on time & was very knowledgeable. He checked the fridge thoroughly to determine what was wrong. Then he got it working fine again. He was very courteous & answered all my questions.
GOOD SERVICE, PERSONABLE AND RESPECTFUL
Joshua - Geneva, OH
Excellent service, knowledgeable technician
Terry - Geneva, OH
Friendly and knowledgeable
Julie - Geneva, OH
Fred's provided us with quick scheduling and ease of scheduling. Reasonable price and Arthur was friendly and knowledgeable.
theresa - Geneva, OH
Corina was awesome she fix our frig and gave me tips about my other appliances.
PETER - Geneva, OH
Great timely service.. I
ANDREW - Geneva, OH
repair was done great. thank you
Service new micro
EDWARD - Geneva, OH
Service technician was great!
MICHELLE - Geneva, OH
The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!
Response from Fred's Appliance Service:
Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team
HARRIETTE - Geneva, OH
I was dismayed by how long it took to actually get the repair done overall. We had two diagnoses and waited almost a week for part 1 only to be told that thenfirst diagnosis was wrong, althoug itmdidmseem to make sense. The second diabnosis meant we had another wait for a part, 2 days, but a six day wait for the installation. In addition, the supplier for the parts used fedex and the first part arrived with one end of the box totally open! I realize Fred’s repair is not a franchise for any brand of appliance but having to wait two,weeks for parts and service schedule to gel was really a proble, for a refrigerator/freezer repair in June! Both repairmen were exremely polite and diligent in their work, however. They seemed knowledgeable, also.
Response from Fred's Appliance Service:
Hi Harriette, Thank you for taking the time to submit your review. We apologize that you had to wait for both parts and scheduling. We deliver parts directly to our customers to ensure the quickest deliver possible. For scheduling, we are in the midst of our busy season this summer, but we do our best to get out as soon as possible for all of our customers. We are happy to hear that our technicians were polite and knowledgeable! Thank you, The Fred's Team
DENNIS - Geneva, OH
Fantastic Customer Service
Michelle - Geneva, OH
We have two rental cottages at Geneva on the Lake. This is the second time we've called Fred's to work on our stack-able washer/dryers (separate issues two years apart). Everyone I spoke with, from the ladies who answered the phone to the techs who did the work, were super polite, knowledgeable and upfront with their policies. They gave a window of time they would arrive, called to let me know the tech was 40 minutes out, then the tech texted when he was there. The customer service we received is what you would have expected from an old "Mom and Pop" shop which is not often found in today's world. Would definitely recommend to anyone in the area!
SAMANTHA - Geneva, OH
Great service thanks!
NICK/PHYLLIS - Geneva, OH
connie - Geneva, OH
A bit PRICEY! He was here less than 20 minutes and servicing was over $300! TOO PRICEY!
Response from Fred's Appliance Service:
Hello Connie! Thank you for your note. We know sometimes prices are high. These is in direct result of the cost of parts. We do not set the pricing on parts. These prices are set by the manufacturer. I wish we had better control over cost of parts. Thanks for your note! -The Fred's Team. (PS--you may want to contact Maytag directly at 800-253-1301 to voice your concern. They do listen to their customers)
thomas - Geneva, OH
thomas - Geneva, OH
Good advice goven
Geat Service - Pleasant technician - Very knowledgeable
TERRY - Geneva, OH
Very happy with the service provided by Fred's appliance.
THOMAS - Geneva, OH
the service people were very good. the parts came in super fast. appt. times were well kept. we still need to run it in a full cycle for a final test.
MARIO - Geneva, OH
BARBARA - Geneva, OH
DRYER AMANA NED4655EW1 Upon arrival unit started and operated properly. Tried on several different cycles and unit started every time Could not duplicate issue. Unit op test good. Unit heating properly also.
REFRIGERATOR GE GTE18LMHBRES Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
DISHWASHER MAYTAG MDB4949SDZ0 Replaced pump and motor assy. Op test good.
REFRIGERATOR GE GTE18LMHBRES "Found evap fan loud. Needs fan replaced. ; ordrng 1 WR60X23584 (FAN), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL WDF520PADB7 Replaced water valve No leaks. Tested Unit. Unit op test good Left leak mat
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Installed new part unit op tested good
DISHWASHER MAYTAG MDB4949SDZ0 Found noise coming from wash motor and low pressure. Needs motor sump assy ; ordrng 1 WPW10591570 (pump&motor)
REFRIGERATOR FRIGIDAIRE FFHN2740PS1 Cc of water in freezer ice bin Found ice maker over filling Moved ice maker water valve setting in to let in a little less water Ran 3 manual harvest cycles OP TEST OK
DISHWASHER MAYTAG MDB4949SDZ0 Replaced motor sump assy. Op test good.
RANGE WHIRLPOOL WFG515S0EB1 "Customer complaint that unit will not spin out with a full load. Ran diagnostics no errors. Filled unit on super plus and let cycle. Op test good. Ran thru drain and spin no issues Had customer put a full load into washer and let cycle. Unit filled,washed and spun clothes dry. Could not duplicate issue."
DISHWASHER WHIRLPOOL WDF520PADB7 Upon arrival unit us frozen up. Drain pump just hums as does the water valve. Customer states water was entering dishwasher even with door open. Would not stop until water was turned off. Needs water valve ; ordrng 1 W10872255 (valve)
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Customer did not have doors. It appears that the dampener is constantly open. Needs a damper control. Also the user interface appears to have quite a bit of flex in it possibly damaged and could be playing a part in the temperature swings; ordrng 1 W11043015 (UI) and 1 WPW10196393 (DAMPER )
RANGE WHIRLPOOL WEGA25H0HZ0 Customer states unit not hot enough states temp in second oven perfect. Temp set at 350 averaging 345 Set temp for plus 10 deg f. Customer to monitor advised customer how to calibrate control
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced main bd. No good. Found frozen fill tube. Thawed out. Op test good ice maker cycled and filled. Raised temp in freezer to plus 2. Temp in fresh food at 38. Cust is on a reverse osmosis system and i advised him on that Tried to order customer a filter bypass to help with water pressure but they are not available
DISHWASHER MAYTAG MDB4949SDZ0 Found motor not running. Jusy humming. Needs motor sump assy ; ordrng 1 WPW10591570 (pump&motor)
DRYER WHIRLPOOL WGD7500GW0 Found customer was using timed dry but in a no heat mode. Advised customer. Op test good
DRYER ELE MAYTAG MEDX655DW1 "Found element grounded to cabinet and t fuse open. Needs both WP3392519; used 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Found noise customer complaint about is the sound of the compressor running. This is a normal operating noise. Tried to adjust refrigerant lines but noise us the compressor running. This is a normal operating sound a compressor makes when running. Unit op test good
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Found icemaker not cycling Tried to manually cycle. No good Checked for voltage no 110 v at ice maker. Needs main bd ; ordrng 1 W11043763 (cntrl-elec)
DRYER MAYTAG MDE9206AYW Unit is still operating normally. Customer had issue with vent. Gave customer number to dryer vent wizards.
RANGE WHIRLPOOL WFE745H0FH1 Replaced erc and oven sensor. Tested oven at 300degf. Op test good
RANGE WHIRLPOOL WFG515S0EW1 Replaced spark modile bd. Op test good
WASHER MAYTAG MVWC300XW1 Customer complaint that unit is loud in wash mode. Found pulley had loosened causing issue. Replaced pulley assy. Op test good ; used 1 W10721967 (PULLEY) from stock
DRYER MAYTAG MEDC215EW1 Customer main complaint is unit takes two times to dry clothes. Cust vent goes thru ceiling into roof —- unit is heating properly. Cust stated on one occasion they heard a pop and dryer quit running but started again on its own. I could find no reason for this except for poor air flow. Advised cust to get vent serviced and gave them the number to dryer vent wizards. 1-440-360-0631.
DRYER MAYTAG MDE9206AYW "Replaced drum rollers and idler pulley. Op test good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL LSQ8243HQ0 Put unit into spin. Motor just hums. Took apart motor has a locked rotor. Needs motor est Customer states that that is too much for a 15 year old washer. Please refund cust parts and labor from previous repair. 323533; saved tckt
RANGE WHIRLPOOL WFG515S0EW1 Found 120 v to spark bd but nothing out on either bake or broil. Need spark bd ; ordrng 1 W11162730 (SPARK MODULE )
HOOD KITCHENAID KVIB606DSS1 Talked to Joel at techline. Removed each led light. Tested using a 9 v battery. Reconnected unit working now.
DRYER MAYTAG MDE9206AYW "Found drum roller noisey. Needs drum rollers,and idler pulley. Belt looks good. ; ordrng 2 12001541 (bearing & roller asy)s and 1 WP6-3700340 (bearing), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL WFE745H0FH1 Cust did not receive erc.. she called in when she got the sensor. Customer to call us when erc arrives. ; saved tckt
WASHER KENMORE 110.507201 Customer complaint that when washing a heavy load unit goes off balance and bangs the sides in spin With no clothing unit operating normally. Releveled washer and Cycled with large load Unit drained and spun out properly. Advised customer to not overload washer. Could not duplicate issue
WASHER WHIRLPOOL WFW85HEFC1 Upon arrival unit in a continuous drain mode. Let unit complete cycle. removed 1 rug getting 2 error codes f3e1. And f5e2. F5e2 is a door lock error but door is locking and unlocking properly. F3e1 stands for water level error and it is possible all the water could not be drained due to single rug in washer. Ran a auto service test and unit passed. I believe washing of one rug is the cause. Advised cust to add like items to help balance load.unit op test good cleared error codes
WASHER WHIRLPOOL LSQ8243HQ0 Found unit needs motor coupling. Replaced with truck stock part. Tested unit. Unit washed and spun out. G; used 1 285753A (COUPLING ) from stock
DISHWASHER FRIGIDAIRE FGHD2433KF1 "Uo error is open vent The vents assembly in the back right corner of the dishwasher is not opening and closing properly assembly needs replaced estimate only; ordrng 1 154861101 (vent assy), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"