Appliance Repair in Geneva, Ohio
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for Geneva, OH
Connie - Geneva, OH
Michael - Geneva, OH
It took 5 mins to confirm my diagnosis and he gave me good advice.
Prompt, Courteous Service
Sandy - Geneva, OH
The repairman came on time & was very knowledgeable. He checked the fridge thoroughly to determine what was wrong. Then he got it working fine again. He was very courteous & answered all my questions.
GOOD SERVICE, PERSONABLE AND RESPECTFUL
Joshua - Geneva, OH
Excellent service, knowledgeable technician
Terry - Geneva, OH
Friendly and knowledgeable
Julie - Geneva, OH
Fred's provided us with quick scheduling and ease of scheduling. Reasonable price and Arthur was friendly and knowledgeable.
theresa - Geneva, OH
Corina was awesome she fix our frig and gave me tips about my other appliances.
PETER - Geneva, OH
Great timely service.. I
ANDREW - Geneva, OH
repair was done great. thank you
Service new micro
EDWARD - Geneva, OH
Service technician was great!
MICHELLE - Geneva, OH
The price of labor needs to be adjusted. $75 for the service call, then an ADDITIONAL $100 for less than 20 minutes of work!
Response from Fred's Appliance Service:
Hi Michelle, Thank you for taking the time to submit your review. We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. Our labor charges are based on a flat rate which means it doesn't matter if it takes 10 minutes or 2 hours, the price is the same. We do this because we wouldn't want you to be charged more for a technician that takes their time or to pay less for one of our most experienced techs. We are happy to hear that Brian was able to get you all taken care of in a swift 20 minutes! Have a great weekend! The Fred's Team
HARRIETTE - Geneva, OH
I was dismayed by how long it took to actually get the repair done overall. We had two diagnoses and waited almost a week for part 1 only to be told that thenfirst diagnosis was wrong, althoug itmdidmseem to make sense. The second diabnosis meant we had another wait for a part, 2 days, but a six day wait for the installation. In addition, the supplier for the parts used fedex and the first part arrived with one end of the box totally open! I realize Fred’s repair is not a franchise for any brand of appliance but having to wait two,weeks for parts and service schedule to gel was really a proble, for a refrigerator/freezer repair in June! Both repairmen were exremely polite and diligent in their work, however. They seemed knowledgeable, also.
Response from Fred's Appliance Service:
Hi Harriette, Thank you for taking the time to submit your review. We apologize that you had to wait for both parts and scheduling. We deliver parts directly to our customers to ensure the quickest deliver possible. For scheduling, we are in the midst of our busy season this summer, but we do our best to get out as soon as possible for all of our customers. We are happy to hear that our technicians were polite and knowledgeable! Thank you, The Fred's Team
DENNIS - Geneva, OH
Fantastic Customer Service
Michelle - Geneva, OH
We have two rental cottages at Geneva on the Lake. This is the second time we've called Fred's to work on our stack-able washer/dryers (separate issues two years apart). Everyone I spoke with, from the ladies who answered the phone to the techs who did the work, were super polite, knowledgeable and upfront with their policies. They gave a window of time they would arrive, called to let me know the tech was 40 minutes out, then the tech texted when he was there. The customer service we received is what you would have expected from an old "Mom and Pop" shop which is not often found in today's world. Would definitely recommend to anyone in the area!
SAMANTHA - Geneva, OH
Great service thanks!
NICK/PHYLLIS - Geneva, OH
connie - Geneva, OH
A bit PRICEY! He was here less than 20 minutes and servicing was over $300! TOO PRICEY!
Response from Fred's Appliance Service:
Hello Connie! Thank you for your note. We know sometimes prices are high. These is in direct result of the cost of parts. We do not set the pricing on parts. These prices are set by the manufacturer. I wish we had better control over cost of parts. Thanks for your note! -The Fred's Team. (PS--you may want to contact Maytag directly at 800-253-1301 to voice your concern. They do listen to their customers)
thomas - Geneva, OH
thomas - Geneva, OH
Good advice goven
Geat Service - Pleasant technician - Very knowledgeable
TERRY - Geneva, OH
Very happy with the service provided by Fred's appliance.
THOMAS - Geneva, OH
the service people were very good. the parts came in super fast. appt. times were well kept. we still need to run it in a full cycle for a final test.
MARIO - Geneva, OH
BARBARA - Geneva, OH
ANITA - Geneva, OH
Fantastic service, friendly, early for appointment (which I loved). I will request Ben if I ever have issues !!
Billie - Geneva, OH
I was just amazed at the service I got at our house, quick ,efficient and treated like family..not a number!
WASHER AMANA NTW4516FW1 The unit was humming Because the unit was trying to use hot water when the hot water is turned off. The unit has the option for tap cold I recommended for her to only use that then. Also the leveling foot is broken ; ordrng 1 WPW10397994 (LVL FOOT)
REFRIGERATOR GE TBX22ZABLRWW Found second defrost timer not advancing. I want to talk to a few techs to get there perspective on what may be wrong. ; schdld next appmnt for 12/7 FRI !
RANGE WHIRLPOOL KEBS277SSS04 Found a mouse nest next to the bake element
RANGE KENMORE 790.9240301 "Found unit needs clock timer,overlay,and wire harness Customer to decide later if repair is wanted"
WASHER GE GHWS3605F0RR Installed dispenser Installed module software Ran test 8 dispenser check No water leaks found
WASHER MAYTAG LBR4232DW0 I removed the water and the sock op tested good
REFRIGERATOR GE TBX22ZABLRWW Replaced defrost timer. Op test good
REFRIGERATOR WHIRLPOOL ED22TEXHW02 Found water valve for icemaker faulty. Opened for making ice and would not shut off. Valve shows no longer available since 05/15 on vvwebsite and shows nla on both marcones and servall. Advised cust Part number needed was 2206123. Unit manufactured 10-2000 Water shut off valve frozen open. Needs a plumber to repair ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
REFRIGERATOR GE TBX22ZABLRWW "Found defrost timer faulty. Unit was not running for days. As soon as i touched timer it kicked on. Replaced timer in Sept. timer and labor covered under 90 day labor and one year parts warranty ; ordrng 1 WR9X520 (timer,defrost)"
WASHER MAYTAG MVWB750WQ0 "Found unit needs bearing and shaft kit,rps sensor and stator. (Water damage) Customer does not want repaired"
WASHER MAYTAG LBR4232DW0 Found high pitched whinning noise coming from new drain pump. No drain. Could not get ahold of anyone for permission to repair. Could not tell if new pump is damaged. Remove water in tub and remove obstruction from pump. No answer calling contact numbet.
WASHER HOT POINT ATW4676BQ0 Lock failed installed new part unit op tested good ; used 1 W10404050 (LATCH) from stock
REFRIGERATOR KITCHENAID n/a The unit is not cooling. Compressor is on. The unit is only pulling .7amps and the ms is missing.
WASHER WHIRLPOOL MVWX655DW1 Cc of unit not turning on Found unit getting power to board but no power out No green indicator light fNeeds control board Customer does not want to repair Will call whirlpool to see if they will cover him EST only
WALL OVEN ELE KITCHENAID KEBC147VSS02 Found suppresor burnt and 120 v to control with no response needs both. Control shows nla. Talked to SM to investigate. Advised customer someone would be contacting them about status ; ordrng 1 8303017 (cntrl-elec) and 1 WP4451985 (suppressor)
REFRIGERATOR FRIGIDAIRE PLHS268ZCB1 Found unit needs starter for compressor. Replaced with truck stock. Op test good. Compressor started. Unit started to cool before leaving ; used 1 8201786 (STARTER) from stock
REFRIGERATOR WHIRLPOOL MBF2258FEZ01 The issue is that it is not making ice. Found water line crimped in behind fridge and this caused the fill line to freeze closed. Cleared using steam. Cycled icemaker that cycled and filled. Op test good
WASHER AMANA NTW4516FW2 Found customer is experiencing water hammer when the water valve changes temp This is a plumbing issue not a washer issue. Advise customer to get a plumber to help with this issue
WASHER GE GHWS3605F0RR "Cc water filling up in dispenser and running outRan diagnostics tests, found water running out of dispenser on dispenser fill testPer service bulletin HL01-14, needs dispenser update kit and software update module .; ordrng 1 WH49X20305 (dispenser & vent ser) and 1 WH98R10152 (MODULE)"
WASHER WHIRLPOOL WFW75HEFW0 Customer complaint unit leaking randomly sometimes after not using it for a couple of days Cycled with and without a load no leaks Customer using correct amount of detergent. After 40 min of cycling still noleaks. Left leak mat and advised customer to call wlp back if she finds any wet marks on paper but to leave paper so we can determine where leak could be coming from Could not duplicate leak
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Replaced noisy diffuser. Op test good This was not freezing things it was replaced because it was loud when opening or closing
WASHER WHIRLPOOL WTW4816FW2 Replaced agitator. Op test good. Unit was overloaded Advised customer
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Unit needs a diffuser Making alot of noise when opening and closing pop in sbwebb. ; ordrng 1 W11164593 (DIFFUSER)
WASHER MAYTAG MVWC200XW3 Found unit needs control and actuator. Control is giving a error code of mismatch with ui which this unit is all the same. Customer does not want repaired. He said that was what he paid for it.
WASHER GE GHWS3605F0RR See bm pvr
WASHER WHIRLPOOL WTW4816FW2 Cust complaint clothes getting stuck under ajatater. Order ajatater ; ordrng 1 WP3951744 (agitator)
WASHER GE GHWS3605F0RR Installed listed parts Ran test cycle checked for leaks OP TEST OK
RANGE WHIRLPOOL WEE745H0FS1 I started both front burners with pans half full of water and brought them to a slow boil then i put lids on and turned to low. Called techline JK. File number techline advised customer to possibly use a netted grease shield to release some heat when simmering. Got pot to a rolling boil then release some heat by lifting lid and putting on low unit quit boiling Customer very unhappy with how burners react from boil to simmer with the lid on. With lid off it works Customer never had to release heat before on any other stove and feels it is defective.
DISHWASHER WHIRLPOOL WDT790SLYM3 Found dispenser door opens each time. Customer concerned with dispenser still having soap in it at the end of the cycle. Advised customer not to fill both sides of dispenser only filling large side half full. Also advised customer to run water at her sink before starting dishwasher to use the hottest water possible to do her dishes and dissolve detergent. Ran a cup test. Unit passed. Also advised cust to use a dishwasher cleaner like jet dry or finish to get better results
WASHER MAYTAG LBR4232DW0 Found unit needs drain pump and lid switch est = labor. 18.99 shipp. firstname.lastname@example.org. And email@example.com. And firstname.lastname@example.org.. Cust paid service call already and will call back if repair is wanted
REFRIGERATOR ELECTROLUX EW23BC85KSS Replaced main bd and icemaker. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 The incorrect color was ordered reorder the correct part; ordrng 1 W11104491 (SS DOOR)
DRYER KITCHENAID KEYE670BWH Replaced open thermal fuse. Op test good. Advised customer to have vent checked. Goes up to the roof. Can not see or test for myself. ; used 1 3392519 (
REFRIGERATOR ELECTROLUX EW23BC85KSS "Found icemaker thermister hanging off and obviously shorted. Sy cf in display. Model number is rubbed off. Got model off of reciept ——called techline Mike. Needs ice maker and main control bd Cust is aware of air handler issue and has decided to do this repair first ; ordrng 1 242115233 (board-main power) and 1 243297606 (ice maker), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"