Appliance Repair in Grafton, Ohio
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for Grafton, OH
Richard - Grafton, OH
Excellent. Thank you
Wash machine issues
Mary - Grafton, OH
Karen - Grafton, OH
he advised me how to handle the problem if it occurs in the future
Patti - Grafton, OH
Kathleen - Grafton, OH
Very professional and courteous service, I thank you.
Great service, very professional
SK - Grafton, OH
Our technician David was very thorough and was very caring with our new wood floors when moving the refrigerator. He was happy to explain everything he was doing along the way. Best service call on an appliance ever.
Great service and personality
Pamela - Grafton, OH
John - Grafton, OH
Tech was outstanding
JOHN - Grafton, OH
Professional as well as friendly
COLLEEN - Grafton, OH
We could not have been more satisfied with our technician Mac. He was extremely helpful and knowledgeable.
COLLEEN - Grafton, OH
Best Service beginning to end
greenlady0 - Grafton, OH
I had never heard of Fred's appliance repair and was very leary when my call was answered by a a centralized center. My fears were soon laid to rest by everyone's professionalism from the warranty call center, Fred's and finally the serviceperson Macauly. I would definitely recommend these folks for non warranty work as well, They were all accommodating,knowledgeable, clean and polite!!!..
Response from Fred's Appliance Service:
Hi Sarah, Thank you for submitting your review! Fred's Appliance may sound like a call center but we're still a small business at heart with only three Fred's representatives answering our phones. We've been utilizing technology more and more so it may seem like we're a large corporation but we're just doing out best to be as efficient as possible for customers! We are so happy to hear that you received excellent service from our company. While we hope your appliances don't give you trouble, know that we're here if you need us! 1-888-45-FREDS Have a great weekend, The Fred's Team
PATRICA - Grafton, OH
dave - Grafton, OH
Installed the control panel in no time. Very friendly and professional.
dave - Grafton, OH
Paul did an awesome job - quick and wonderful service!!
BRUCE - Grafton, OH
Great service, arrived when they said they would ,very friendly and professional.
BECKY - Grafton, OH
Refrigerator French door was a little lower than the other. Technician leveled the appliance as best he could and doors are almost even. He said the back left corner needed a shim and he didn't do that in the adjustment service warranty.
LORI - Grafton, OH
Service has been good - have had a challenging time determining issue with Kitchenaid Microwave. Any issues are with Kitchenaid - Fred's has been great. Customer service team is friendly and helpful. Technician is timely and provides updates of expected arrival.
Very polite and professional!
ANTHONY - Grafton, OH
He was quick and explained what it could have been! Quick and had manners! Even offered to wear shoe booties! Wasn't necessary in my home! Perfect kind of person to have do service in your home!
MAUREEN - Grafton, OH
Great service! Answered all questions we had
REBECCA - Grafton, OH
GREG - Grafton, OH
Great experience all around
JL - Grafton, OH
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Cc of dispenser. Could hear valve working. Took out dispenser and put bypass in, started working. Put the filter back in and dispenser was working. Could of just been air in line and not all the way to dispenser. Op test ok"
FREEZER UPRIGHT WHIRLPOOL WZF34X20DW01 Cc of frost. Frost forming in unit from gaps in door gasket.door looks like it is bellowing inward and not able to fit right on cabinet. ; ordrng 1 W10574475 (gasket-dor) and 1 W10746789 (dor-fmd) and 1 W11178521 (NAMEPLATE )
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA "Cc of freezer either working or not working. Talk to customer about previous company that came out here, they did not leave any information for the customer to look at or relay to other companies, customer is trying to call extended warranty to get information sent to Fred’s. Customer said other company was chipping off pieces of ice in FZ off the back cover ( called extended warranty, last company said there is a iceball on line to Evap and will need a new Evap and drier) Found ice starting to form on Evap cover, and fan not working. UI display numbers are fading in and out. In FF ice is forming in back of icemaker and ice is melting and dripping. Spoke to BJ, check for dye leak with UV light on Fz Evap and icemaker Evap and dryer filter. Checked all lines and found no external leaks, leak is internal and cannot be repaired.; saved tckt"
WASHER MAYTAG MVWX655DW0 "Put unit into manual test. Ran spin cycle, basket was not moving but agitator was going crazy. Removed agitator and found hub was completely stripped. Replaced hub from truck stock. Ran calibration. All tested ok.; used 1 W10528947 (HUB) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced LED module. Tested. Op test ok
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "When took ice bin out the icemaker was harvesting the ice the valve turn on and fill icemaker explain customer again that it takes 4 hours to make 8 cubes of ice it doesn’t go any faster there was 16 cubes of ice on ice bin when I took it out plus the 8 cubes that icemaker harvest in front of me when I took out ice bin ,ice maker working,opt test ok"
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced panel and control. Tested. All numbers work. Op test ok.
WASHER MAYTAG MVWX655DW0 "Basket speed fault, motor unable to reach RPM, Motor control fault. Ran through test mode. In spin mode loud scrapping noise, took tub off and found paper clips and a big plastic clip underneath causing noise and problems. Calibrated, test cycle. Tested out drain and spin cycle with load, cycle is advancing. Op test ok."
DISHWASHER KITCHENAID KDTE254ESS0 Replaced upper spray arm. Tested ok..
WASHER MAYTAG MVWX655DW0 "Outlet power good. Lid switch fault, cleared. Tested out lock on manual mode, test good. Ran service mode, all components working. Ran calibration mode. Put a load in, let customer watch it go through sensing cycle into wash into rinse. Everything checks fine. Op test ok."
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 "Replaced parts, same issue. Numbers 5-9 do not work. Ordering out main controls and another panel.; ordrng 1 W11117594 (panl-cntrl) and 1 W11182110 (CONTROL )"
DISHWASHER KITCHENAID KDTE254ESS0 Upper spray arm is not staying on. Office to order upper spray arm.; ordrng 1 WPW10448645 (arm-spray)
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 "Called customer, rescheduled for tomorrow 4/26. ; schdld next appmnt for 4/26 FRI 12-3"
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 "Control panel, some buttons cannot be pressed or will not work. Parts say delivered but parts were not received. Ordering back out panel and control.*** parts Pre ID. Customer did not have POP on hand. If needed office to contact.; ordrng 1 W11040881 (panl-cntrl) and 1 W11192682 (CONTROL )"
RANGE FRIGIDAIRE WFE515S0ES1 "Found a stack of pumpkin seeds underneath burner by insulation that was burning when turn self clean ,clear everything out with my shot vac,opt test ok"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Found lots of ice on ice bin they are using the ice alot explain customer that onces ice bin is empty it takes 4 hours to make 8 cubes of ice so if there constantly using ice the bin will always stay empty no issue found on icemaker ,opt test ok"
WASHER MAYTAG MVWX655DW0 "F7E1 basket speed fault. Cleared. Went into auto test. Went through whole test and agitated, shifted and spin. All test good. Went into manual and tested spin and agitate separate both high and low, worked. No obstructions, nothing is binding. Calibrated. Checked underneath and looked at all components, look good. Op test ok."
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Tightened handles. Op test ok.
DRYER WHIRLPOOL WGD9400SB0 Replaced door latch and hinge. Tested ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
DISHWASHER JENN-AIR JDB1100AWS Control that was ordered was a misdiagnosis. Interface would be needed to repair. Customer does not want to put additional money into unit. Please send to management for refund of part and labor. Collected part for return.
DISHWASHER JENN-AIR JDB1100AWS "Control has proper voltage but is non responsive. Office to order control.; ordrng 1 WPW10218826 (cntrl-elec 149), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Replace new icemaker opt test ok ; used 1 W10882923 (ICE MAKER ASSY) from stock
RANGE FRIGIDAIRE FGEF3030PFB "Replaced both elements, temp probe, timer. Did a temps test. Set at 350* Reading high. Had to adjust temp down -35*. Op test okReplaced everything per tech line. Replaced all components that can cause any temp problems. Any other questions customer to call customer service."
WASHER WHIRLPOOL WFW8640BW0 Replaced drain pump and sensor. Tested out. Normal and drain cycle. Op test ok.
RANGE FRIGIDAIRE FGEF3030PFB "Cc that everything is over heating and burning, even on low temp. overlay for timer scratched. Ordering temp probe, timer, elements.Called TechlinePaulEverything connects back to timer. Check probe. If probe is good, has to be a stuck relay on the timer. Also advise on how customers are using oven and setting temp.; ordrng 1 316203301 (element,broil) and 1 316413800 (bake element) and 2 316419339 (overlay)s and 1 316490003 (probe) and 1 5304515069 (TIMER)"
WASHER WHIRLPOOL WFW8640BW0 "Arrived and found customer took off back panel, door, and part of the front to try to reach the drain pump.Error code is long drain. Checked drain hose, clear. Drain pump filter is clear from debris. Pressure hose is good. Cleaned air trap. Ordering drain pump and pressure sensor.; ordrng 1 WPW10391443 (pump-water) and 1 WPW10448876 (switch-wl)"
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Replaced gaskets and installed permagum to seal holes.
RANGE MAYTAG MGR6600FZ0 "Replaced trim door, tested, op test ok."
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Replaced ice maker. Called Frigidaire tech line. Spoke with mark. He had me increase water volume of ice maker. Advised that we double up the gasket at the housing and install permagum at all water lines coming into unit. Office to order 2 gaskets and 2 Frigidaire permagum.; ordrng 2 242146002 (GASKETS)s and 2 5305877995 (compound)s
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Reclaimed refrigerant. Installed new dryer and evaporator. Pulled vacuum to 29 inches for 15 minutes and held for additional 15. Charged with 4.75 ounces of R134a. All tested ok.
DISHWASHER KITCHENAID KDTE104ESS2 "7-1 error code, no heat. Checked resistance of the heating line. All checks fine heating element and thermostat. Would need new board. ***** Do Not Order Part; ordrng 1 W10854225 (cntrl-elec 163.89), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Will return 1/16; schdld next appmnt for 1/17 THU !
RANGE MAYTAG MGR6600FZ0 Put hinge door on. Found trims cracked. Ordering trims.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door)
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Unit is not cycling through properly. Not washing dishes on bottom shelf. Found that wash arm was not locked into position. Locked wash arm into proper position. All tested ok.