Appliance Repair in Grafton, Ohio
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for Grafton, OH
Mary - Grafton, OH
Service was good, David is great! Very professional!!
Valorie - Grafton, OH
Service on washer and dyer
Mary - Grafton, OH
Very nice and courteous
Richard - Grafton, OH
Excellent. Thank you
Wash machine issues
Mary - Grafton, OH
Karen - Grafton, OH
he advised me how to handle the problem if it occurs in the future
Patti - Grafton, OH
Kathleen - Grafton, OH
Very professional and courteous service, I thank you.
Great service, very professional
SK - Grafton, OH
Our technician David was very thorough and was very caring with our new wood floors when moving the refrigerator. He was happy to explain everything he was doing along the way. Best service call on an appliance ever.
Great service and personality
Pamela - Grafton, OH
John - Grafton, OH
Tech was outstanding
JOHN - Grafton, OH
Professional as well as friendly
COLLEEN - Grafton, OH
We could not have been more satisfied with our technician Mac. He was extremely helpful and knowledgeable.
COLLEEN - Grafton, OH
Best Service beginning to end
greenlady0 - Grafton, OH
I had never heard of Fred's appliance repair and was very leary when my call was answered by a a centralized center. My fears were soon laid to rest by everyone's professionalism from the warranty call center, Fred's and finally the serviceperson Macauly. I would definitely recommend these folks for non warranty work as well, They were all accommodating,knowledgeable, clean and polite!!!..
Response from Fred's Appliance Service:
Hi Sarah, Thank you for submitting your review! Fred's Appliance may sound like a call center but we're still a small business at heart with only three Fred's representatives answering our phones. We've been utilizing technology more and more so it may seem like we're a large corporation but we're just doing out best to be as efficient as possible for customers! We are so happy to hear that you received excellent service from our company. While we hope your appliances don't give you trouble, know that we're here if you need us! 1-888-45-FREDS Have a great weekend, The Fred's Team
PATRICA - Grafton, OH
dave - Grafton, OH
Installed the control panel in no time. Very friendly and professional.
dave - Grafton, OH
Paul did an awesome job - quick and wonderful service!!
BRUCE - Grafton, OH
Great service, arrived when they said they would ,very friendly and professional.
BECKY - Grafton, OH
Refrigerator French door was a little lower than the other. Technician leveled the appliance as best he could and doors are almost even. He said the back left corner needed a shim and he didn't do that in the adjustment service warranty.
LORI - Grafton, OH
Service has been good - have had a challenging time determining issue with Kitchenaid Microwave. Any issues are with Kitchenaid - Fred's has been great. Customer service team is friendly and helpful. Technician is timely and provides updates of expected arrival.
Very polite and professional!
ANTHONY - Grafton, OH
He was quick and explained what it could have been! Quick and had manners! Even offered to wear shoe booties! Wasn't necessary in my home! Perfect kind of person to have do service in your home!
MAUREEN - Grafton, OH
Great service! Answered all questions we had
REBECCA - Grafton, OH
GREG - Grafton, OH
COOKTOP ELE JENN-AIRE JED8230ADS16 "Cc back burner stuck on high. Checked infinite switch, less than 1ohm. Will need switch; ordrng 1 WPW10391800 (switch-inf 70.41), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWB765FW3 Cc unit not advancing. F7E9 locked rotor error. Found whoever installed unit did not removed the shipping cardboard underneath. Cardboard was stuck and not allowing unit to spin or agitate. Removed. Ran tested 51/52. All components good. Op test ok.
REFRIGERATOR AMANA ABB1922FEB2 Replace all parts opt test ok
WASHER GE GTW460ASJ7WW "Installed drain pump, op test good, placed water mit mat"
REFRIGERATOR AMANA ABB1922FEB2 Rails are bad they were not closing shot leaving door open on right side causing warm air going in to freezer from house I push it in a now is close all the way ordering rails and gasket ; ordrng 1 12002497 (gear (left)) and 2 WPW10120018 (slide rail (frz))s and 1 WPW10280608 (bracket) and 1 WPW10280613 (bracket) and 1 WPW10284680 (bracket) and 1 WPW10284681 (bracket) and 1 WPW10436247 (gasket-fip)
LAUNDRY CENTER MAYTAG MVWX655DW1 Customer complain is that lid not closing on right side replace new lid and still not closing right calling techline ask me to replace the top and both hinges also was ordering the left hinges for lid customer call Costco and they told customer to cancel repair that they will replace unit for him
WASHER GE GTW460ASJ7WW "Cc not draining or spinning. Machine will not spin due to draining problem. Got all water out machine, ohmed out drain pump and it is open. Ordering drain pump.; ordrng 1 WH23X27574 (DRAIN PUMP )"
DRYER SAMSUNG DV48J7700EWA2 "Replaced pulley and belt. Ran and tested, unit heated. Op test ok"
REFRIGERATOR MAYTAG MFI2269DRM01 "Icemaker not cycling on its on. Checked on/off switch, good. Replaced icemaker from t/s. Icemaker called for water. Give a couple hours before customer gets ice to drop. Op test ok; used 1 W10882923 (ICE MAKER ASSY) from stock"
DRYER SAMSUNG DV48J7700EWA2 "Cc dryer not working, found belt starting to rip and not hooked up to idler pulley, pulley is broke and worn down. Ordering belt and pulley.; ordrng 1 6602-001655 (BELT 38.64) and 1 DC93-00634A (IDLER PULLEY 44.42), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER SAMSUNG DV48J7700EWA2 "Replaced all parts, tested. Heated and cycled. Op test okay."
DRYER SAMSUNG DV48J7700EWA2 "Cc dryer not starting and noise. Units UI will make selection but when you press start, nothing will happen. DC error code popped up, Door Open Error code. Belt is ripped and idler pulley is broke off. Door switch open. Ordering Idler pulley, belt and door switch.; ordrng 1 6602-001655 (BELT 38.64) and 1 DC64-0082B (DOOR SWITCH 20.06) and 1 DC93-00634A (IDLER PULLEY 44.42), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWB750YW0 "Cc of F51 error code again. Customer said did a couple loads and it worked fine, then code popped back up. Found basket not being able to move at all by hand. Was able to remove what was causing it not to spin. Basket was hard to get off. Advised customer that the bearings are getting loud and will only get louder. Will quote customer for bearing, hub, labor. If basket doesn’t come out, will also need a whole new basket and tub. Customer doesn’t want the bearings fix as of today.;ordrng 1 W10435302 (bearing 105.51) and 1 W10820039 (hub 26.47), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWX655DW0 "Replaced console control and drain pump, tested and calibration. Op test ok"
FREEZER UPRIGHT WHIRLPOOL WZF34X20DW01 Replaced all parts. Tested and steamed gasket. Op test ok
DRYER WHIRLPOOL WED7500GC0 "Cc that door just didn’t feel like it was closing all the way. Replaced catch, sprayed multiple purpose lubricant on the stricker, checked hinges. All coming of the door are in proper working condition. Found screws underneath door gap, could of been causing door not to close all the way. Tested. Op test ok"
WASHER MAYTAG MVWB750YW0 "Replaced sensor, basket is moving freely. Went through diagnostic mode. All components check good. Ran manual for spin/agitate and drain, all working properly. Op test ok"
WASHER MAYTAG MVWB750YW0 "Customer saw F51 error code. Looked up and and is RPS failure. Went through service mode and agitation is still working and all components seem good. Tested and needs new sensor. Ordering sensor.; ordrng 1 WPW10178988 (sensor 32.36), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWX655DW0 "Cc of grinding noise in agitate mode. Found wasplate just floating and not all the way on, bolt was loose. Tightened bolt. Tested and ran service mode. Drain pump isn’t working. Unit is getting correct voltage. Unplugged and plugged wires back in. Followed steps and drain pump is shorted. Control was not working either. Would not let me go into diagnostic steps. Had to keep unplugging and plugging in unit. Needs drain pump but also recommends control be replace as well ; ordrng 1 W10625696 (cntrl-elec 171.60) and 1 WPW10581874 (pump-water 68.65), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Cc of dispenser. Could hear valve working. Took out dispenser and put bypass in, started working. Put the filter back in and dispenser was working. Could of just been air in line and not all the way to dispenser. Op test ok"
FREEZER UPRIGHT WHIRLPOOL WZF34X20DW01 Cc of frost. Frost forming in unit from gaps in door gasket.door looks like it is bellowing inward and not able to fit right on cabinet. ; ordrng 1 W10574475 (gasket-dor) and 1 W10746789 (dor-fmd) and 1 W11178521 (NAMEPLATE )
REFRIGERATOR FRIGIDAIRE LFHB2741PFBA "Cc of freezer either working or not working. Talk to customer about previous company that came out here, they did not leave any information for the customer to look at or relay to other companies, customer is trying to call extended warranty to get information sent to Fred’s. Customer said other company was chipping off pieces of ice in FZ off the back cover ( called extended warranty, last company said there is a iceball on line to Evap and will need a new Evap and drier) Found ice starting to form on Evap cover, and fan not working. UI display numbers are fading in and out. In FF ice is forming in back of icemaker and ice is melting and dripping. Spoke to BJ, check for dye leak with UV light on Fz Evap and icemaker Evap and dryer filter. Checked all lines and found no external leaks, leak is internal and cannot be repaired.; saved tckt"
WASHER MAYTAG MVWX655DW0 "Put unit into manual test. Ran spin cycle, basket was not moving but agitator was going crazy. Removed agitator and found hub was completely stripped. Replaced hub from truck stock. Ran calibration. All tested ok.; used 1 W10528947 (HUB) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced LED module. Tested. Op test ok
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "When took ice bin out the icemaker was harvesting the ice the valve turn on and fill icemaker explain customer again that it takes 4 hours to make 8 cubes of ice it doesn’t go any faster there was 16 cubes of ice on ice bin when I took it out plus the 8 cubes that icemaker harvest in front of me when I took out ice bin ,ice maker working,opt test ok"
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced panel and control. Tested. All numbers work. Op test ok.
WASHER MAYTAG MVWX655DW0 "Basket speed fault, motor unable to reach RPM, Motor control fault. Ran through test mode. In spin mode loud scrapping noise, took tub off and found paper clips and a big plastic clip underneath causing noise and problems. Calibrated, test cycle. Tested out drain and spin cycle with load, cycle is advancing. Op test ok."
DISHWASHER KITCHENAID KDTE254ESS0 Replaced upper spray arm. Tested ok..
WASHER MAYTAG MVWX655DW0 "Outlet power good. Lid switch fault, cleared. Tested out lock on manual mode, test good. Ran service mode, all components working. Ran calibration mode. Put a load in, let customer watch it go through sensing cycle into wash into rinse. Everything checks fine. Op test ok."
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 "Replaced parts, same issue. Numbers 5-9 do not work. Ordering out main controls and another panel.; ordrng 1 W11117594 (panl-cntrl) and 1 W11182110 (CONTROL )"
DISHWASHER KITCHENAID KDTE254ESS0 Upper spray arm is not staying on. Office to order upper spray arm.; ordrng 1 WPW10448645 (arm-spray)
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 "Called customer, rescheduled for tomorrow 4/26. ; schdld next appmnt for 4/26 FRI 12-3"
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 "Control panel, some buttons cannot be pressed or will not work. Parts say delivered but parts were not received. Ordering back out panel and control.*** parts Pre ID. Customer did not have POP on hand. If needed office to contact.; ordrng 1 W11040881 (panl-cntrl) and 1 W11192682 (CONTROL )"
RANGE FRIGIDAIRE WFE515S0ES1 "Found a stack of pumpkin seeds underneath burner by insulation that was burning when turn self clean ,clear everything out with my shot vac,opt test ok"