"Cc lid having trouble locking and unlockingFound lid rear left corner broken at hinge, not allowing lid to sit flush and make proximity on latch. Replaced lid using customer supplied pre id part. Ran test cycle and lid test. All functions passed. Op test good."

"Cc Dryer making a loud dumping noise and grinding during cycles. Took unit apart and found the rollers are seized and one had come off. Ordering both rear rollers for replacement and for shaft replacement.; ordrng 2 DC97-16782A (Roller w/ shaft)s, used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Installed new filter head and ice maker, op test good"

"Cc: red light on, not spinning out. Advised customer the red light is the lid lock light. Found no stored error codes. Ran auto cycle. Unit filling, washing, draining and spinning. Ran drain and spin. Could not duplicate issue. unit functioning as designed. Op test ok"

"Customer complaint that unit is not dispensing water properly and not making ice, filter head is not allowing proper flow through, found ice maker not calling for water just continuously cycling, unit needs new filter head and ice maker ; ordrng 1 W10884390 (Ice maker) and 1 W11844302 (Filter head), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"