"Cc unit not agitating, smells like something is burningRan test cycle, found unit not shifting into agitation mode. Checked under unit, found actuator shifter arm broken, actuator will need replaced. Quoted customer repair cost. Replaced shift actuator using truck stock part. Ran test cycle, all functions passed. Op test good. ; used 1 W10913953 (ACTUATOR) from stock"

Cx unit leaking and front panel has dents Found rear of dishwasher dented and upper seal on frame compromised Needs tub and panel replaced ; ordrng 1 W11409866 (Tub) and 1 W11462451 (Panel)

Cx gasket popped off Found clip to not be pushed in all the way Fixed gasket

"Upon arrival, customer stated food thawing in freezer. Found temps in freezer at 34 degrees, ff at 46. Found unit only frosting first coil. Compressor is running, fans are running. Needs compressor and evaporatorCustomer does not want to continue with repair. Office to refund for ice makerTook unopened ice maker to return; ordrng 1 W10309994 (compressor) and 1 WP2188823 (evaporator)"

CC that the dishes are wet at the end of the cycle. Confirmed. Found the thermal fuse unplugged. Plugged fuse in. Tested. Opt test ok. Advised Cust to use rinse aid