Appliance Repair in Kent, Ohio
for Kent, OH
RHONDA - Kent, OH
Very polite, on time and extremely helpful.
JACQUELINE - Kent, OH
Had to call another tech out that same day who knew exactly was wrong and ordering parts. Pretty simple igniter issue and my complaints regarding inconsistent operation is notorious of this igniter fail. A total waste of time and money!
Response from Fred's Appliance Service:
Hello Jacqueline! Very sorry for continued troubles. I've reviewed your job record, and nothing seems awry. We will gladly come back out to further address any issues you may have. Feel free to email email@example.com or call 888-453-7337. We're here to help! Thank you -The Fred's Team
PETER - Kent, OH
GREAT SERVICE TECHNICIAN!
NANCY - Kent, OH
CORINA WAS AMAZING! SHE WAS EXTREMELY ACCOMMODATING, VERY KNOWLEDGEABLE. SHE SHARED VALUABLE TIPS ON HOW TO BETTER USE MY MACHINE. SHE WENT ABOVE AND BEYOND WHEN I ASKED HER TO CHECK SOMETHING THAT I HAD A QUESTION ABOUT.
SCOTT - Kent, OH
MAYTAG DRYER MGDC200XW2 Started timed cycle, watched burner cycle several times, good air flow, tested auto cycle, no heat, ohmed timer found c to h closed, should be open needs timer; ordrng 1 W11043385 (TIMER), schdld next appmnt for 2/28 WED !,
MAYTAG DISHWASHER PDB1600AWN Ran unit, Found timer not sending power to fill valve at beginning of heavy cycle, but does for normal and light, needs timer; ordrng 1 99002430 (TIMER), schdld next appmnt for 2/27 TUE !,
MAYTAG WASHER MVWB865GW0 Found valve stripped, replaced, op test okOfr 2500001784; Job Cmpltd,
KITCHENAID DISHWASHER KDTE254ESS2 Ran diognastics, excess soap in unit, heater is working, suggest using less soap, run hot water in sink before starting unit, use rinse aid, op test ok; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
One of the easiest service companies I've done business with. The people are helpful and friendly. Once my appointment was scheduled I got a confirmation phone call and a link to check to see when the technician would be arriving at my door. It was all so smooth! The repair was made quickly. I am a very satisfied customer.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.