Appliance Repair in Kent, Ohio
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for Kent, Streetsboro, OH
Chris - Streetsboro, OH
Brian showed up in the specified timeframe, repaired the issue within minutes, and answered all questions I had. Great service
Ruth - Kent, OH
Brian is awesome, send him every time please!
John - Kent, OH
Showed up on time and was done within 1/2 hour. Friendly , reliable and informative. Great rep’s! Brian M.nwas exceptionally knowledgeable.
Nicol-mother - Kent, OH
Technician did not fix the dryer; I called immediately and was not able to schedule another appointment for 2 weeks. I have college students living in the property and they have been w/o a dryer for over a month.
Response from Fred's Appliance Service:
Hello Nicol-mother, Thank you for your review! When the technician was at your home, he was not able to find anything wrong with the dryer's operation. Intermittent issues can certainly be challenging to diagnose! I do see that you called to schedule a return visit on August 2nd and we will be coming out this Wednesday the 7th. We are in the midst of our summer busy season so we apologize for the delay! We have you on our cancellation list so if we should get an opening sooner, we will certainly give you a call! Have a great week, The Fred's Team
Sue - Streetsboro, OH
Friendly representative. Seemed knowledgeable. He was on tome.
Great service, timely arrival
Patricia - Kent, OH
Anthony - Kent, OH
He was very nice and informative. It was a great pleasure to work for him
Michele - Kent, OH
Excellent technician to repair, lousy customer service
Chris - Streetsboro, OH
Even though I sent paperwork showing the date of purchase and merchandise information, to whirlpool first, before Fred’s appliance was contracted to do the repair, and whirlpool said it would suffice for the repair contractor, Fred‘s appliance rejected that paperwork and made me spend a lot of time tracking down invoice information directly from Lowe’s. Because of that, Fred’s Appliance would not order the part that was needed to complete the repair, thus extending the time for repair, so I was without my dishwasher for a week. I am not happy to have to jump through hoops to prove the truth of my date of purchase. It was unnecessary and uncalled for. And it unnecessarily delayed my repair, which was already too long in terms of setting up before the rejected paperwork.
Response from Fred's Appliance Service:
Hi There Chris! Thanks so much for dropping us a line. After very careful review of your job record, the information that we had on file (that's provided by Whirlpool) showed you unit being well out of warranty. Though you may have provided this information initially to Whirlpool, this was not conveyed to us. We're very sorry for the troubles. We do not at all intend to be so much of a hassle. It's just that manufacturers hold us accountable. We're required to gather information to prove any particular unit is under warranty. We promise it's not to just be a hassle. We don't want our customers to receive any unexpected bills. That's never fun for anyone. Thanks again for sharing your experience with us. -The Fred's Team.
Jason - Streetsboro, OH
Very helpful and knowledgeable
Steve - Streetsboro, OH
Great service. Friendly. Efficient.
Shirley - Kent, OH
Brian came in checked to problem and got to work. He did a great job.
Sandra - Streetsboro, OH
Thanks so much for the great, fast service on our washer!
David - Kent, OH
Charles - Kent, OH
WASHER MAYTAG MVWB755DW0 Cc: error code f3e1Found error code f3e1 pressure system fault. Checked pressure hose. checked tub to ensure pressure trap was not blocked. Could not locate any leaks or kinks. Hose may have pin hole leak. Needs pressure switch hose; ordrng 1 WP353244 (pressure switch hose)
RANGE KITCHENAID KOCE500ESS01 Installed door glass. Op test ok
RANGE WHIRLPOOL WGG555S0BS00 Cc right front burner would not come on Found flame valve stuck in low position Used little screw driver to open flame valve more OP TEST OK
DISHWASHER KITCHENAID KDTE104ESS4 Cc of rust by soap dispenser Found rust looking spots by soap dispensers but it’s not rust it scrubbed right off
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Cc ice behind ice maker and door not flush Found no Ice behind ice been and door are sitting flush to each other OP TEST OK
WASHER MAYTAG MVWB765FW0 Replaced console ran auto test and calibration Leveled unit OP TEST OK
RANGE KITCHENAID KOCE500ESS01 Cc: door glass brokenNeeds outer door glass on microwave; ordrng 1 W10775493 (glass-door)
WASHER WHIRLPOOL WTW8500DC5 "Cc: speaker sound like it’s under water when selecting cycles/ not always allowing selections, stops mid cycle intermittentlyEntered diagnostics found error f2e1 stuck key. Ran through keypad test. Found some keys would take a few times before they would allow to be selected. Ran auto test and calibration Needs control and ui; ordrng 1 W11095624 (console) and 1 W11209420 (cntrl-elec)"
WASHER MAYTAG MVWB755DW0 "Cc: error code f3e1, and not going into spin cycleFound error code f3e1(pressure system fault. Ran auto test. Checked pressure hose from control to pressure dome. Checked good. Replaced control. Ran auto test and calibration. Op test ok"
MICROWAVE GE JVM7195EF1ES Cc: unit hums when door is closedFound magnetron humming. Checked door switches for sticking. Found door switches functioning. Found control sending power to high voltage side when door is closed and unit not started. Needs main control
DISHWASHER WHIRLPOOL WDF520PADB7 "Cc: no powerFound unit not receiving power. Found light switch on wall controls power to dishwasher. Flipped switch, ran test cycle op test ok"
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Cc of no cool Found evap frosted over Ran manual defrost heater ok Found thermistor out of range Replaced using truck stock Defrosted evap all the way OP TEST OK ; used 1 W10902214 (THERMISTOR) from stock
REFRIGERATOR MAYTAG MFT2776DEM00 "Called whirlpool they advised to make sure thermistors are in correct location and ohming out properly Light blue and pink p8 connector and to defrost evap, also to make sure three way valve is plugged in all the way and doesn’t have corrosion, advised to change to regular defrost as well to make sure fan harness is not corroded as well Checked resistance of thermistor it’s within range defrosted unit and verified all connections including connections on main board Called whirlpool back and Kathy stated that there is no further recommendations for customer to contact customer support
WASHER WHIRLPOOL WTW4816FW2 Cc unit wasn’t working but now is Ran diagnostics found error for over sudsRan auto test and calibration OP TEST OK Advised customer that it may be to much soap or fabric softener I do not have parts customer does
DRYER MAYTAG MEDC465HW0 "Cc of no heat Found thermal fuse thermal cutoff and heater open Replaced using truck stock Ran test cycle OP TEST OK ; used 1 279816 (CUTOFF), 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"
RANGE WHIRLPOOL WFG525S0HV0 Installed trim pieces and screw OP TEST OK
REFRIGERATOR WHIRLPOOL WRX988SIBE03 Defrosted evap all the way Installed evap fan motor thermistor kitChanged defrost to basic mode OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
DISHWASHER KITCHENAID KDPE234GPS Cc unit not washing properly Ran cup test on upper and Lower racks Found unit to be running properly OP TEST OK
WASHER WHIRLPOOL WFW94HEXW2 Re ran diagnostics because I was now getting a f6e3 error and unit would not lock Called whirlpool they advised to replace the motor control board not the main control Found proper voltage going to mcu
RANGE WHIRLPOOL WFG525S0HV Was at store last week don’t need to stop I know what oven needs ; ordrng 1 W10761014 (trim-door) and 2 W10831019 (screw)s and 1 WPW10310922 (trim-vent)
REFRIGERATOR WHIRLPOOL WRS315SDHZ Unit not plugged in Plugged unit in watched for frost pattern Frost pattern showed Advised to keep plugged in for 48 hrs Unit was moved to assembly area
REFRIGERATOR WHIRLPOOL WRS325SDHW02 Cc water filter won’t pop out Found arm that pulls filter not in correct position Fixed arm OP TEST OK
MICROWAVE WHIRLPOOL WMH32519HZ3 Cc of damage Found damage like unit was dropped to the front right side to control board and outer shell Busted grill plastic dented control housing and dented shell and finger shield ; ordrng 1 W10342991 (cover-side) and 1 W10845643 (grill-vent) and 2 W11122643 (nut)s and 1 W11184551 (panl-cntrl) and 1 W11207441 (wraper-cab)
REFRIGERATOR MAYTAG MFT2776DEM00 Installed listed partsOP TEST OK Advised to give 48 hours for temps to adjust
DISHWASHER WHIRLPOOL WDT780SAEM2 Installed adjuster OP TEST OK