Appliance Repair in Kent, Ohio
for Kent, OH
RICHARD - Kent, OH
Ok he needs to take the old parts back with him not leaving it there
Professional and Quality Service
Rettig - Kent, OH
Tim was a true professional, friendly, and very courteous. Amazing to me how these machines work these days and how simple a fix can be. Thank you.
DELORES - Kent, OH
Nice guy, professional, knew his stuff.
BRIDGETTE - Kent, OH
SMDief - Kent, OH
WDT710PAYM6 WHIRLPOOL DISHWASHER Customer complaint that unit is not drying dishes, ran diagnostics, found 7-1(no heat) error code, unit completed test cycle, heater did not come on, heater recieving 120vac, unit needs new heater; ordrng 1 W10518394 (HEATER), schdld next appmnt for 8/29 TUE
WHIRLPOOL REFRIGERATOR WSF26C3EXB01 Found both sections 55deg, inspected evap, frost only on cap tube, checked w/uv light, no dye, checked comp area, found metal cond line rusted and leaking, unable to find an area that can be reached that is not rusted, needs condensorNeed 2 techs; ordrng 1 W10627646 (CONDENSOR), schdld next appmnt for 8/23 WED ! [****],
MAYTAG DRYER MEDX655DW1 Reset latch, door working correct, hooked up power, ran unit on high heat, unit heating, op test okOfr 2500001697; Job Cmpltd,
MAYTAG DISHWASHER MDB4949SDM3 Found door hitting cabinet, found rt hinge in upper slot, left in lower slot, corrected rt side, op test ok; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.
I highly recommend Fred's Appliance and will definitely use again if
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.