Appliance Repair in Kent, Ohio
for Kent, OH
RHONDA - Kent, OH
Very polite, on time and extremely helpful.
JACQUELINE - Kent, OH
Had to call another tech out that same day who knew exactly was wrong and ordering parts. Pretty simple igniter issue and my complaints regarding inconsistent operation is notorious of this igniter fail. A total waste of time and money!
Response from Fred's Appliance Service:
Hello Jacqueline! Very sorry for continued troubles. I've reviewed your job record, and nothing seems awry. We will gladly come back out to further address any issues you may have. Feel free to email firstname.lastname@example.org or call 888-453-7337. We're here to help! Thank you -The Fred's Team
PETER - Kent, OH
GREAT SERVICE TECHNICIAN!
NANCY - Kent, OH
CORINA WAS AMAZING! SHE WAS EXTREMELY ACCOMMODATING, VERY KNOWLEDGEABLE. SHE SHARED VALUABLE TIPS ON HOW TO BETTER USE MY MACHINE. SHE WENT ABOVE AND BEYOND WHEN I ASKED HER TO CHECK SOMETHING THAT I HAD A QUESTION ABOUT.
SCOTT - Kent, OH
MAYTAG WASHER MVWC555DW0 , Ran diognastics, suds, long drain, cleared pump, ran drain and spin, good, ran recal, good, talked w/cust using too much soap, need to use 2-3 tablespoons, op test ok; Job Cmpltd
WHIRLPOOL REFRIGERATOR WRT311FZDM00 Found frost build up in frz, needs service kit; ordrng 1 W10916494 (SERVICE KIT), used 1 WP2315539 (MOTOR-EVAP) from stock, schdld next appmnt for 4/24 TUE !,
MVWC415EW2 MAYTAG WASHER Replaced the control. Brought core back for return. Ran a calibration. Ran a normal load filled fine. Ran a hand wash load overfilled. Ran another calibration. Ran a normal and a hand wash filled half way up the fabric softener cup. Called t/l TJ file #7721743752 to check the pressure hose to see if there is anything blocking the hose from the tub. Advised me that is normal to fill the washer half way up to the fabric softener cup. Removed the tub found soap residue and lint inside the pressure hose on the tub. Cleaned it out. Ran a normal load, filled. Advised cust to use 1-2 tablespoons of he detergent. Optest ok. ; Job Cmpltd
WHIRLPOOL RANGE ELE WFE320M0ES0 Tested burners, none working, tested oven, ng, found wire from pigtail burnt off, term block danaged, unable to test furtherLeft unit unpluggedCust to let us know; ordrng 1 TJ5604 (RANGE CORD25.96) and 1 WPW10245259 (TERM BLOCK20.17), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.