Appliance Repair in Kent, Ohio
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for Kent, Streetsboro, OH
Six Service Visits But Still Does Not Work
Linda - Kent, OH
Six (6) visits, two part replacements (one was the lid lock still does not lock) and it still not working with the added bonus of no agitation. And they wanted me to change my medical appt for them. No can do my life depends on my medical treatments. Just like my hygiene depends on clean bedding and clothes. Washer has been serviced since the beginning of October 2019 and still not fixed.
Response from Fred's Appliance Service:
Hi Linda, We appreciate you taking the time to share your experience with us! We are so sorry to hear of the continuing issue. When the technician was in your home, unfortunately, the unit was operating as designed - intermittent issues can certainly be tricky! We will be happy to send a technician out to take another look! Since your unit is under warranty, you'll just need to reach out to the warranty company to schedule service. Thank you! The Fred's Team
Did a great job
Vioa - Kent, OH
Richard - Streetsboro, OH
Fred's Appliance service person
lumbay2000 - Kent, OH
He was polite. Trash and replaced part was left near washer. Also, despite two new parts put in the lid still does not luck and the washer continues as it did before your four service calls.
Response from Fred's Appliance Service:
Hi Linda, Thank you for sharing your experience with us. We are so sorry for the troubles with your washer! We will be happy to send a technician out to take another look; since your unit is covered under warranty, you'll just need to contact your warranty company and they will get you scheduled for service. Also, thank you for letting us know about the trash left behind. That is not something that is acceptable for us and we will be speaking with the technicians to ensure this doesn't happen again. We are glad to hear that your technician was polite! Have a great rest of your week! The Fred's Team
Kristin - Kent, OH
Brent - Streetsboro, OH
Very professional and a subject matter expert!
overpriced and misdiagnosed
Charles - Kent, OH
It was close to $200.00 (service call plus labor) to replace a fuse and to trim the exhaust hose for my electric dryer -- which must have taken all of about 20 minutes. In addition, the technician didn't diagnose the problem correctly and left without checking if the dryer was working properly.
Response from Fred's Appliance Service:
Hi Charles, We are sorry to hear that your dryer is still causing you trouble! I do see that our billing department was just reviewing your job and has issued a refund for the incorrect part and labor charged. We will be calling you shortly to go over this. Thank you! The Fred's Team
Great Service for Second Time
Julie - Streetsboro, OH
Second time I’ve had Brian out. He is so personable and friendly yet professional. He knows his appliances and very helpful educating you on the problem.
Fast and Fixed!
Janet - Kent, OH
Appointment was so easy to made & monitor. Very punctual & professional.
Chris - Streetsboro, OH
Jeannette - Kent, OH
Wonderful service. Not happy with the appliance
Susan - Streetsboro, OH
James - Kent, OH
Brian wad very cooperative, Efficient,and professional
Clint - Kent, OH
Dan seemed relaxed and confident and got the clothes washer fixed in a decent amount of time. I went thru 4 washes w/out trouble.
Scott - Kent, OH
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Installed evap fan motor and blade. Op test good.
REFRIGERATOR KITCHENAID KSSO42QTX02 "Installed new UI and unit would run then shut off Called whirlpool spoke to Kathy She advised me that with this unit the UI and the main control board get taken out when the evap fan motor has an issue and to replace the main control and evap fan ; ordrng 1 W10789107 (cntrl-elec34288) and 1 W10822580 (evap fan motor11527), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Cc unit makes a thump noise and numbers are messed upFound upper spray arm not staying balanced And hitting itself aNeeds spray arm and UI board ; ordrng 1 W11116422 (panel-cntl) and 1 WPW10340542 (manifold) and 1 WPW10448645 (spray arm)
REFRIGERATOR KITCHENAID KRFF507ESS01 Cc that leds are out and deli UI not responsive Found deli board burnt out at connector Removed deli board and found lights to FlickerFound Led supply board shorted as well Needs deli board and Led supply board
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cc of noise Found noise coming from evap fan cover Customer had one sent to him from whirlpool installed New cover and sound went away OP TEST OK
RANGE FRIGIDAIRE PLEB30M9ECD "Cc of unit not baking Found bake element open.Needs bake element ; ordrng 1 318254906 (element bake 3400w13859), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER MAYTAG MEDC465HW0 Cc of no heat Found unit not wired correctly Fixed wiring Ran Test cycle OP TEST OK
WASHER WHIRLPOOL MHW4200BG0 Cc water valve broken Found water valve broken ; ordrng 1 WPW10435242 (valve)
WASHER WHIRLPOOL NTW4605EW0 Cc unit doesn’t lock or agitate and won’t fill Ran diagnostics found no stored error codes Ran auto test and calibration Ran normal cycle until unit filled and started agitating Ran drain and spin Could not duplicate an issue
WASHER WHIRLPOOL WET4027HW0 Cc not working Found latch error Installed latch Ran test cycle and calibration OP TEST OK
REFRIGERATOR KITCHENAID KSSO42QTX02 "Cc unit not powering on Found service bulletin R4317485 for this issue and symptoms are identical According to bulletin UI needs to be replaced ; ordrng 1 WPW10468940 (contrl-box46352), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL WED4815EW1 Complaint of noise when running Found lint vent hitting fan Removed and repositioned vent OP TEST OK
WASHER WHIRLPOOL WTW5000DW1 Cc unit not draining Found debris in drain pump Replaced drain Ran auto test and calibration OP TEST OK
WASHER WHIRLPOOL WTW4816FW2 Cc unit leaking oil Found oil all over bottom and on floor Replaced gearcase cam and belt Ran auto test and calibration OP TEST OK
WASHER MAYTAG MVWX655DW1 "Cc unit not filling with enough waterCustomer could not provide pop, she’s says she has to go through her file boxes. Advised her when she finds it to sent it service @fredsappliance.com Ran diagnostics,, no codes stored. Ran auto test and calibration. All functions passed. Advised customer that using bulky or deep water wash will give the most water on these unit. Ran deep water wash cycle with sheets to show customer expected water level. Unit is operating as designed."
WASHER MAYTAG MVWB835DW4 Cc unit vibrates hard in max speed Found suspension to be a little weak Replaced added laundry got laundry wet and ran a drain and spin Found front right leg needing adjustment Adjusted leg Verified with customer that unit is properly spinning out Ran calibration OP TEST OK
WASHER ROPER RTW4516FW2 Cc that unit is not working other than lid lock Ran manual test Found control board getting power but not sending power to components other than lid lock Needs control board EST only
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Cc unit making humming noiseCustomer stated it seems to be from the freezer side. Found evap fan noisier then normal. Ordering evap fan motor.; ordrng 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cc unit making humming noiseConfirmed noise coming from freezer. Found fan grille vibrating against bad panel. Removed and added small piece of foam insulation to isolate fan vibration. Vibration removed.
MICROWAVE KITCHENAID KMHS120ESS5 Installed interlock switches Ran test OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
MICROWAVE WHIRLPOOL WOC97ES0ES02 Cc unit giving error for inverter Followed diagnostics in tech sheet Needs inverter board Spoke to BJ he advised it is also best to replace mag at the same time Needs inverter and mag Customer wants to contact whirlpool
DRYER WHIRLPOOL WFW72HEDW0 Installed pump and cleaned up rubber residue in side drum Ran auto test OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR AMANA ART104TFDW00 Recovered refrigerant Installed compressor and dryer and process stub Ran 28 inch vac for 20 min Recharged with4.44oz of 134a Frost pattern showed Advised to let cool for 48 hours ; used 1 TJAF1200 (TUBE ) from stock
WASHER ADMIRAL AAV7000AWW Cc unit making loud grinding sounds Found unit to be extremely loud and never even spins just agitates Spoke to BJ and he advised me that the unit will need a transmission and bearings Trans Bulletin TDL-0017B-B Maytag says To replace transmission and bearings requires specific tools that are no longer available Customer said she will purchase a new washer
DISHWASHER MAYTAG MDB8989SHZ0 Complaint unit will not lock Ran test on control unit is functioning as design this model does not lock Unit sees when door is open and when it’s closed Can not test fully there is no water hook up in store