Appliance Repair in Kent, Ohio

Local Reviews
for Kent, OH

Rated 4.5 out of 5 stars based on 17 customer reviews
Map of Kent, OH

Rhonda




Very polite, on time and extremely helpful.

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Kent, OH

Incompetent




Had to call another tech out that same day who knew exactly was wrong and ordering parts. Pretty simple igniter issue and my complaints regarding inconsistent operation is notorious of this igniter fail. A total waste of time and money!

Response from Fred's Appliance Service:

Hello Jacqueline! Very sorry for continued troubles. I've reviewed your job record, and nothing seems awry. We will gladly come back out to further address any issues you may have. Feel free to email service@fredsappliance.com or call 888-453-7337. We're here to help! Thank you -The Fred's Team

1-star overall rating
Overall Experience 1 / 5
1-star rating
Quality
3-star rating
Price
2-star rating
Convenience
Map of Kent, OH

Great Service!!




5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Kent, OH

GREAT SERVICE TECHNICIAN!




CORINA WAS AMAZING! SHE WAS EXTREMELY ACCOMMODATING, VERY KNOWLEDGEABLE. SHE SHARED VALUABLE TIPS ON HOW TO BETTER USE MY MACHINE. SHE WENT ABOVE AND BEYOND WHEN I ASKED HER TO CHECK SOMETHING THAT I HAD A QUESTION ABOUT.

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Kent, OH

Great communication




5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Robert A.

Robert A.

MAYTAG WASHER MVWC555DW0 , Ran diognastics, suds, long drain, cleared pump, ran drain and spin, good, ran recal, good, talked w/cust using too much soap, need to use 2-3 tablespoons, op test ok; Job Cmpltd

Near Old Forge Rd, Kent, OH 44240
Robert A.

Robert A.

WHIRLPOOL REFRIGERATOR WRT311FZDM00 Found frost build up in frz, needs service kit; ordrng 1 W10916494 (SERVICE KIT), used 1 WP2315539 (MOTOR-EVAP) from stock, schdld next appmnt for 4/24 TUE !,

Near N Willow St, Kent, OH 44240
Corina B.

Corina B.

MVWC415EW2 MAYTAG WASHER Replaced the control. Brought core back for return. Ran a calibration. Ran a normal load filled fine. Ran a hand wash load overfilled. Ran another calibration. Ran a normal and a hand wash filled half way up the fabric softener cup. Called t/l TJ file #7721743752 to check the pressure hose to see if there is anything blocking the hose from the tub. Advised me that is normal to fill the washer half way up to the fabric softener cup. Removed the tub found soap residue and lint inside the pressure hose on the tub. Cleaned it out. Ran a normal load, filled. Advised cust to use 1-2 tablespoons of he detergent. Optest ok. ; Job Cmpltd

Near Elno Ave, Kent, OH 44240
Robert A.

Robert A.

WHIRLPOOL RANGE ELE WFE320M0ES0 Tested burners, none working, tested oven, ng, found wire from pigtail burnt off, term block danaged, unable to test furtherLeft unit unpluggedCust to let us know; ordrng 1 TJ5604 (RANGE CORD25.96) and 1 WPW10245259 (TERM BLOCK20.17), used 1 SHIPPING (SHIPPING AND HANDLING) from stock

Near Aarons Way, Kent, OH 44240

Schedule Service Online

If you’re experiencing a problem with you washer, dryer, range, dishwasher, microwave, or refrigerator, you can count on Fred’s Appliance for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.

What We Service

Customer Financing

We offer 6 month financing for any repair cost that is $99 or more. Each customer is subject to credit approval from Paypal.

Not sure if you will qualify?

Apply for Financing

About Your Appointment

APPLIANCE REPAIR COST

Our service call and diagnosis fee is $89.95 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00

Fred's Appliance
Reviewed from Google

4.8 out of 5 stars

COST BREAKDOWN

What goes into the cost of our service call and diagnostics?

VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.

TECHNICIAN INFO

Our office will send an email the day before your appointment providing the technician’s picture and name. We are guests in your home and we want to ensure you know who we are sending.

The email will also contain a link to confirm your appointment, making the process quick and easy!

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!

YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Fred’s Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call

When you deal with Fred’s, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

How to Troubleshoot and Repair a Washing Machine that Won’t Spin

April 9, 2018

It’s Spring Cleaning Time For Your Washer And Dryer

March 21, 2018

How to Replace a Frigidaire Refrigerator’s Door Hinge Bearing 240328203

March 14, 2018