"Cc grinding rattling noise, confirmed cc. Opened unit found that drum was rubbing motor and motor bearing was shot, ordered new motor and motor mount. Follow up scheduled for 12/13; ordrng 1 279827 (Motor) and 1 WP348780 (Motor mount)"

"Cc unit not agitating, could not confirm. Tested unit in diagnostics test cycle, opt test good. Had customer put load of clothing in unit and started load. Unit ran as intended."

"Cc unit not cooling.Customer stated unit wasnt cooling properly for approx a week. Unit started cooling again yesterday so they started restocking it. Found unit is cooling, product in freezer is frozen, ff section temps good and proper airflow. Turned cooling on and off a few times and monitored compressor startup. Compressor started every time. Could not induce a no-cool or operational issue. Unit is working properly at this time."

"Cc unit not heating Ran dryer test, confirmed no heat. Checked power to unit, good at 244v L to L. Checked all thermals, found hi limit cut off open. Replaced using customer supplied pre Id part. Checked airflow, found no airflow at vent outlet. Vent tube is coiled behind unit and full of water. Cut off approx 6ft of excess venting, ensured no water left in venting and tube is clear. Rechecked airflow, airflow restored. Advised customer they will need vent outlet cover replaced asap, as cover is broken wide open and rain/snow will enter the tube."

Cc oven door gasket is brokenReplaced oven door gasket using customer supplied pre Id part. Op test good.