Appliance Repair in Mentor, Ohio
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for Mentor, Mentor-on-the-lake, Kirtland, OH
Great service, knowledgeable, and friendly!
Amy - Mentor, OH
Nancy - Mentor, OH
Claude - Mentor, OH
No problem found by Jason except he found debris in filter and suggested we clean off items more thoroughly. Dishes were much cleaner after running the next load. Wish he had shown us how to check the filter and clean it if necessary.
Response from Fred's Appliance Service:
Hi Claude, We appreciate you sharing your review with us! Unfortunately, there are lots of things that can prevent dishes from getting clean and can be difficult to troubleshoot over the phone. We are happy that Jason was able to assist with the debris in the filter and that the machine is now working properly. Let us know if you have any questions on his suggestions on how to prevent this in the future! Have a great week! The Fred's Team
Richard - Kirtland, OH
Brian - Mentor, OH
Very exceptional service call
Michael - Mentor, OH
Very professional with quality of workmanship being outstanding
Lynn - Kirtland, OH
Excellent service The tech was great Fixed the problem Right away very happy With your company Thanks
Very knowledgeable and helpful
Marlene - Mentor, OH
He fixed the problem fast and shared his knowledge of how to properly operate my dryer. What a valuable employee!
Kathleen - Kirtland, OH
Appreciated the multiple ways I was contacted to provide adknowledgement of call, and status of repair man arrival timeframe.
Fred - Mentor, OH
Dan was very informative. Great service.
John - Mentor, OH
Service was timely and professional
Great service I would highly recommend
William - Mentor, OH
Susan - Mentor, OH
Our service gentleman did a great job
Sue - Mentor, OH
Very knowledgeable and helpful. Thanks!
Patrick - Mentor, OH
Fast and friendly
John - Mentor, OH
Good communication with the company. Easy to get a hold of and received phone calls when the service person was on their way to me. They came out on Christmas Eve to diagnose my dishwasher and ordered the part while right there in the kitchen. The part came to my house on time. Service tech came out the very next day and repaired within an hour. Friendly and quick service , I would definitely recommend Fred's Appliance to anyone!
Catherine - Mentor, OH
Great service - nice personality
Thomas - Mentor, OH
Brian diagnosed the problem very quickly and gave assurance that fixing the dishwasher vs: buying a new one was worth it. Part was shipped the next day and installed at 8am the following day.
Robert - Mentor, OH
Simple problem, very prompt and courteous service.
William - Mentor, OH
The technician performed a warranty repair on our microwave. He was propt, pleseant, and courteous. I would do business with Fred's Appliance again.
DRYER MAYTAG MGDB955FW0 Replaced front panel. Ran timed dry. Op test ok.
RANGE KITCHENAID KGSS907SSS00 "The unit gas regulator failed. Needs replaced ; ordrng 1 WP9763716 (VALVE REG), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE MAYTAG MER6772BAW Installed new part unit op tested good
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Installed listed part, checked operation via diagnostics Op test good"
WASHER MAYTAG MVWX655DW1 Found washplate needs replaced. All splines are worn off Advised customer not to use unit until repaired. ; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate)
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Cc customer water filter stuckCould not removed filter easily, filter wedged in housing, able to release with small screwdriver without damage. Replaced with new filter, removed and installed several times to check fit. Op test good, checked water dispense.Advised customer to try using Oem filters for unit instead of generic aftermarket."
DRYER WHIRLPOOL AED4475TQ0 Found issue is with customer vent. Very low air flow at vent outlet. Unit heating properly. Gave customer number to Dryer Vent Wizards. Unit op test good
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Customer complaint that temperature was rising, fresh food section temperature at 38 degrees , freezer section temperature at 11 degrees, evaporator fan is running, condenser fan and compressor are running, good frost pattern on evaporator , unit is operating as designed"
RANGE MAYTAG MER6772BAW The element is open needs replaced ; ordrng 1 W10823707 (ELEMENT )
RANGE KITCHENAID KGSS907SSS00 The unit is not heating it is also a recessed into the floor A half an inch. this is a dual fuel heavy oven requires two people to move mostly b/c The unit needs to be lifted up and out. Reschedule for Wednesday
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Cc noise in fridgeCustomer emailed popRan diagnostics, checked baffle operation, motor sounds very noisyUnit needs baffle assembly ; ordrng 1 W11164593 (DIFFUSER)"
WASHER WHIRLPOOL WTW7040DW1 "Cc unit dimming lights when runningUsed watt meter to monitor amp draw while running unit agitate cycle.Amp draw between 2-4 amps during agitation with loadChecked polarity of outlet, good, customer stated that they had a electrician run a dedicated outlet and line to breaker box.Called techline , spoke with Tebor, says unit is within working range, house electrical is going to be the issue. file number 7724149576"
RANGE GENERAL ELEC JGB660DEJ1WW Replaced overlay. Op test good
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed listed switchTested operation, op test good"
MICROWAVE WHIRLPOOL WMH53521HZ3 "Installed listed mounting hardware, removed nut and bolt from inside of unit"
FREEZER FRIGIDAIRE FFU21F5HWG Replaced control. Unit started op test good. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
WASHER MAYTAG MVWX655DW1 Replaced water valve. Op test good. Unit was seeping water into tub before water valve replaced.
DISHWASHER WHIRLPOOL MDB4949SHZ There was a loose connector. Unit op tested good
WASHER WHIRLPOOL MVWB835DW4 Replaced water valve. Tested on deep water wash. Unit filled and agitated. Then i ran a rinse and spin cycle. Unit op test was good.
RANGE WHIRLPOOL WFG550S0HZ0 Adjusted air shutter for broil burner. Op test good. Burner lighting every time now.
DISHWASHER AMANA ADB1500AWW Replaced the door latch. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
DISHWASHER AMANA ADB1500AWW "Sent wrong part. Please order correct part. ; ordrng 1 W10862259 (latch-door), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
FREEZER FRIGIDAIRE FFU21F5HWG "Found control not sending power to compressor or evap fan motor. Tried unplugging unit and powering back up but no good. Needs control ; ordrng 1 297370600 (control-electronic), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWX655DW1 CALLED CUSTOMER DID NOT GO TO HOME. Customer states she never received part.this is a condo. She looked at all 4 condos in her group but could not find part. Need to reorder ; ordrng 1 W11127357 (housing)
DRYER KENMORE 110.6513241 Unit is heating. Cc that is smells like some thing is burning in the dryer or like butane. Unit is electric. Cust is painting. Advised on the paint fumes and they will go away. Op test ok.
WASHER MAYTAG MVWB755DW0 "Cc unit making noise while agitatingFound wash plate loose, removed and found splines worn on washplateUnit needs washplateCustomer wants to install; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed listed parts. Ran diagnostics for ice maker fill and dispenser fill.Ice maker fill good, power to valve verified, water dispense no good.Checked continuity at J 1 connect on control board, no good.Checked continuity at dispense micro switch, no good.Unit need dispense switch pad.; ordrng 1 W10853387 (pad)"
RANGE WHIRLPOOL WFE505W0HZ1 "Installed plug, ran test bake to 350 degrees. Let preheat and cycle for 20 minutes. Read temp in cavity, 330 degrees. Set bake offset to +15. Let unit regulate and restest temp after 15, read temp at 360 degrees. Op test good"
WASHER WHIRLPOOL MVWB835DW4 Found unit water valve faulty and needs replaced. ; ordrng 1 W11165546 (VALVE)
WASHER GE GHWN4250D0WW "Cc noisy during washing/spinningRan wash and spin, unloaded, could not duplicate noiseRan wash and spin loaded with cloths, again could not duplicate any abnormal noise Op test good"
WASHER WHIRLPOOL MVWC565FW1 "Cc making grinding noise all times during cycleRan diagnostic cycle, all functions passedRan agitate and spin manually, no abnormal sounds presentOp test good"
DISHWASHER KITCHENAID KDTE104ESS3 "Cc no water entering unit which when startingRan wash cycle, confirmed no water entering unit, good power at inlet valve 121v, checked water flow to valve, no water entering unit. Checked water flow at sink valve, good flow. Found water inlet hose frozen! Very cold draft coming from underneath unit. Used steamer, cleared water line. Good flow to unit. Ran wash cycle again, now does not drain. Drain line also frozen up. Cleared and ran wash test, op test good"
WASHER WHIRLPOOL WTW7300DW1 Found one error code. F2e1. Stuck button. Found customer holding start button too long causing issue. Cleared error code and cycled with a load. Unit op test good
WASHER WHIRLPOOL WTW4850XQ0 Replaced control. Re calibrated washer. Loaded clothes and cycled on heavy wash which is the cycle customer uses the most. Unit is operating normally but customer has no water to washer im assuming due to cold weather. Cust to call a plumber to provide water to unit. Neither hot or cold coming out of hoses.