Appliance Repair in Mentor, Ohio

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Local Reviews
for Mentor, Mentor-on-the-lake, Kirtland, OH

Rated 4.7 out of 5 stars based on 205 customer reviews

Map of Mentor, OH

Excellent service and very professional. I have used Fred’s in the past and will continue to use them in the future.





Map of Mentor, OH

Michael





Map of Mentor, OH

Carl





Map of Mentor, OH

Whirlpool





Map of Mentor, OH

Corina





Map of Mentor, OH

Great service




Very good


Map of Mentor, OH

service was good they explained what was going on




Brian was not sure why Whirlpool makes the burns so that the low line does not line up with knob. It is barely on. That I can put my hand directly on he burner and don't feel hardly any heat. He explained that is the way Whirlpool makes them so there was nothing he could do. Both service men were very pleasant .


Map of Mentor, OH

Great service




She is very knowledgeable and informative.


Map of Mentor, OH

Donna





Map of Mentor, OH

Great





Efficient Service





On time, fast service.




Art knew what was wrong with the microwave within a minute of arriving at our home. It was fixed and he was on his way in no time. Two days before Thanksgiving.....he was our hero!


Extremely terrible experience and would not not recommend to anyone.




I am having a problem with the taste of my water from a fridge I purchased this year. I replaced the filter like whirlpool suggested and it still did not make a difference so then they setup an appointment for me to get it checked out with your company. The guy came and just basically tasted the water and was like I don’t smell or taste anything bad so I got up mad and said so what I’m a liar and I would waste both our times having you come here because there isn’t a problem. That was all he did and that was basically it. So they didn’t solve my problem or even help me to come up with a solution which I thought was one of the reasons he came but he wasted my time and the issue is still not resolved. I am very disappointed with the service of this company and I’m sad to say I would not recommend them to anyone in the future unless they can come up with better people to come and check out the problems that actually want to help their customers and not just make it seem like the customer has no idea what they are talking about. Extremely frustrated with Art the rep that came to represent your company. 😡


Response from Fred's Appliance Service:

Hi Rebekkah, We appreciate you taking the time to fill out our survey. We are sorry to hear that the issue wasn't resolved and the water dispenser isn't dispensing good water. We will be happy to send out a senior technician to take another look and get this taken care of for you! I will be calling you shortly with next steps. Thanks and have a lovely Thanksgiving! The Fred's Team


Oven door




Great tech


Great service




Arthur was very knowledgeable in identifying and explaining the problem. Service was excellent he did a great job. Would highly recommend him if we had further issues.


Very good service





Seriously?




First of all, I scheduled an appointment for Monday 2-5...I rearranged my schedule and nothing. Got a robo-call & hang up at 4:55. When I called back it was after hours by 10 seconds. Then on Tuesday, the repairman showed up, saw the age of my fridge and looked at the few, easiest solutions and told me to buy a new one...in and out in 15 minutes. Oh by the way, that'll be $100. Did I EXPECT a full blown solution or repair? No. Did I KNOW there was a mandatory service charge? Yes. Did I expect a little more than a glance at my fridge? Yes. He didnt even pull it out from the wall or break out a screwdriver. Just a digital thermometer and an iphone. I KNOW the fridge is old but I called a repairman for an exam and diagnosis...hoping for a bandaid to prolong its life, not the usual "it's old, its lived past its life expectancy, buy a new one".


Response from Fred's Appliance Service:

Hi Jason, Thank you for taking my call to discuss your experience. We are sorry to hear that your unit needed more than a quick fix to be repaired. Even though we are in the repair industry, we are always honest with customers when it is in their best interest in replace rather than repair their unit. If you ever need service in the future feel free to call us at 1-888-45-FREDS. Thank you! The Fred's Team


Great




Excellent. Mechanic seemed to know what he was doing. The machine has been running properly since he adjusted it. Many thanks.


great service




prompt pleasant efficient


Great speedy service




Arthur Vondrak was excellent. Professional and interactive.


Corina B.

Corina B.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced the boards. Brought core back for return. Advised cust to wait 24 hrs before putting food in. Optest ok.

Near Chase Dr, Mentor, OH 44060
Jeff M.

Jeff M.

RANGE KITCHENAID KODE500ESS02 Installed new part unit op tested good

Near Walkers Ln, Kirtland, OH 44094
Arthur V.

Arthur V.

WASHER MAYTAG MVWC565FW1 "Replaced gearcase,belt,cam.and shield. Recalibrated. Op test good"

Near Mentor Ave, Mentor, OH 44060
Arthur V.

Arthur V.

WASHER WHIRLPOOL MVWB955FC1 Replaced lid lock assy. Tested unit Op test good

Near Little Mountain Rd, Mentor, OH 44060
Brian B.

Brian B.

DRYER MAYTAG MDG7600AWW "Machine approx 15-20 yrs old. Machine making scraping and thumping noises. Removed front. Found loose baffle screw hitting blower housing. Also, worn drum rollers, belt, idler pulley and front drum glides. Will give est. customer does not want to repair. Do not order parts. Paid sc."

Near Hodgson Rd, Mentor, OH 44060
Arthur V.

Arthur V.

REFRIGERATOR KENMORE 106.762444 Replaced ice maker head assembly. Unit cycled and filled. Op test good

Near Hodgson Rd, Mentor, OH 44060
Jeff M.

Jeff M.

RANGE KITCHENAID KERS303BSS1 Installed new part unit op tested good

Near Arrowood Dr, Mentor, OH 44060
Brian M.

Brian M.

REFRIGERATOR GE PSW26MSRASS Installed listed partsOP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock

Near Jamesway Ct, Mentor, OH 44060
Dan H.

Dan H.

DISHWASHER KITCHENAID KUDS30IXSS4 "Customer complaint that control panel is dead, confirmed, found thermal fuse open, jumped out , unit started, installed new thermal fuse, op test good ; used 1 W10402110 (FUSE) from stock"

Near Booth Rd, Kirtland, OH 44094
Jeff M.

Jeff M.

RANGE KITCHENAID KODE500ESS02 I ordered the wrong relay board.. but the ui that was shipped was the correct part # incorrect part in the box and it is a used part ; ordrng 1 W11086141 (UI) and 1 W11179310 (CONTROL WTH POWER SUPPLY )

Near Walkers Ln, Kirtland, OH 44094
Arthur V.

Arthur V.

WASHER MAYTAG MVWCC565FW1 "Found gearcase soaked with oil. Needs gearcase,shield,cam,belt. ; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"

Near Mentor Ave, Mentor, OH 44060
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KRMF706ESS01 CC that the unit is not cooling. Ff and 56*. Nothing is running except for the ice box fan. Would not go into diagnostic. Will need main control and UI. Called SM to order parts. ; ordrng 1 W10894103 (cntrl-elec) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)

Near Chase Dr, Mentor, OH 44060
Arthur V.

Arthur V.

WASHER WHIRLPOOL WTW8040DW4 Replaced pressure switch hose. Ran a verification cycle. Passed. Ran a service calibration cycle. Passed Unit op test good. Customer to monitor.

Near Lasalle Ln, Mentor, OH 44060
Arthur V.

Arthur V.

REFRIGERATOR KENMORE 106.762444 Found motor on ice maker not cycling. Needs replaced; ordrng 1 W10190935 (ice maker asy)

Near Hodgson Rd, Mentor, OH 44060
Arthur V.

Arthur V.

WALL OVEN GE CT9550SHSS Talked to techline at GE. Unit has to be pulled to be diagnosed. (Unit is built up on 3 2x4 for its base ). Would need a installer to remove and reinstall after repair. Cust to call back if needed

Near Little Mountain Rd, Mentor, OH 44060
Brian M.

Brian M.

REFRIGERATOR GE PSW26MSRASS "Cc food freezing in fridge Found fridge baffle broken and foam destroyed most likely from previous repair by different company they had the baffle taped in place ; ordrng 1 WR49X10091 (aasm cover ff inlet), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Jamesway Ct, Mentor, OH 44060
Arthur V.

Arthur V.

DISHWASHER KITCHENAID KUDS30IXSS1 Found vent in upper right corner leaking and unit also needs door seal Cust does not want repaired

Near Demshar Dr, Mentor, OH 44060
Arthur V.

Arthur V.

WASHER MAYTAG MVWB765FW2 Unit had 1 error code for Stuck button. Cleared error code and ran a diagnostics cycle No noise Unit passed. Ran rapid cycle with a load of towels. No unusual noises. Could not duplicate issue. Unit operating as designed Advised customer about sounds of a off balance load

Near Little Mountain Rd, Mentor, OH 44060
Jeff M.

Jeff M.

WASHER WHIRLPOOL WFW9750WW01 I turned the conrtol lock off op tested good

Near Connecticut Colony Cir, Mentor, OH 44060
Jeff M.

Jeff M.

DISHWASHER KITCHENAID KDTM354DSS4 Installed new part unit op tested good

Near Newell Creek Dr, Mentor, OH 44060
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL UDT518SAFP Garbage disposal plug was never knocked out. Unit op tested good

Near Winfield Dr, Mentor, OH 44060
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL GB2FHDXWS04 The unit was not defrosting automatically. The heating Circuit tester good installed new control unit test good; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock

Near Wyant Dr, Mentor, OH 44060
Jeff M.

Jeff M.

DRYER MAYTAG MEDC215EW1 Installed new part unit op tested good

Near Kirtland Chardon Rd, Kirtland, OH 44094
Jeff M.

Jeff M.

RANGE KITCHENAID KERS303BSS1 Terminal blocks is damaged L one power came in contact with the cadet and has damaged the main control nd harness unit needs a new control wiring block and I wanna order a dryer wiring block kit because it comes with the proper size wires to replace the damaged harness on the oven; ordrng 1 279320 (terminal block) and 1 5304409888 (block) and 1 WPW10340695 (CONTROL )

Near Arrowood Dr, Mentor, OH 44060
Jeff M.

Jeff M.

RANGE KITCHENAID KODE500ESS02 The unit has a f1e1 the unit needs a new control and ui; ordrng 1 W10801665 (RELAY BOARD ) and 1 W11086141 (UI)

Near Walkers Ln, Kirtland, OH 44094
Arthur V.

Arthur V.

WASHER WHIRLPOOL WTW8040DW4 Getting 2 error codes. F0e3 overloading and f8 e1 pressure sensor Talked to jk at wpl techline I was told to replace pressure switch air hose. ; ordrng 1 WP353244 (pressure switch hose)

Near Lasalle Ln, Mentor, OH 44060
Arthur V.

Arthur V.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found unit in off position upon arrival. Ice maker full of ice. After turning ice maker on (display bd) unit cycled and filled. ( no problem found so i charged customer)

Near Rockport Ln, Mentor, OH 44060
Arthur V.

Arthur V.

DRYER MAYTAG MEDC300BWO "Upon arrival unit drum not turning. Took apart and found nothing stopping drum. Put back together and unit started up. Looked at heater,blower housing etc. no obstructions. Unit is operating normally now. Let cycle for 15 min. Unit restarted normally Called safety team per instructions stayed on phone 15 min. Could not wait any longer. Unit running normally at this time Started and stopped many times in 25 min run time could not duplicate issue—-talked to Nicole at safety team and she documented what i found."

Near Hoose Rd, Mentor, OH 44060
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL WDT780SAEM2 Installed new part unit op tested good

Near Morley Rd, Mentor, OH 44060
Dan H.

Dan H.

RANGE WHIRLPOOL WFG550S0HZ0 "Customer complaint that burners are too high, adjusted burners lower, op test good"

Near Hudson Ave, Mentor, OH 44060
Arthur V.

Arthur V.

WASHER MAYTAG MLG20PDBWW2 Found unit control not resetting. Lock Checks good. Needs main machine control. Part number w10487818. Talked to SM part comes up exclusive not for resale SM to investigate and then contact cust with findings. Gave customer number to wlp commercial line to complain in the meantime. Labor quote for bd replacement =118.00 plus tax if bd can be acquired

Near Chillicothe Rd, Kirtland, OH 44094
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 CC that the unit is still not cooling. Ff 77 and fz 77 found it leaking at the filter. Not enough line to cut on the steel line. Unit is non repairable. Cust will need to contact warranty company. ; saved tckt

Near Cadle Ave, Mentor, OH 44060
Corina B.

Corina B.

DISHWASHER WHIRLPOOL WDT710PAHZ1 "CC that the unit will not turn on. Checked power at control, 0 volts. Checked outlet, 120 volts. Found the connection at the terminal was loose. Reconnect the wires. Optest ok."

Near Baker Ave, Mentor, OH 44060
Dan H.

Dan H.

HOOD KITCHENAID KXU8030YSS1 "Installed new blower fan, op test good"

Near Hackberry Dr, Mentor, OH 44060