Appliance Repair in Mentor, Ohio
for Mentor, OH
On time and fast service
JENNY - Mentor, OH
I thought the technician was very nice, explained the problem and fixed it quickly.
My wife said he was very very professional and kind.
james - Mentor, OH
My wife said the service person was cordial and very understanding.
I have formed a personal relationship with Corina
JANICE - Mentor, OH
Corina is GREAT! This comment is to the Management. Since I've had "numerous" visits in the past months, I think I deserve more then a magnet. How about some free freezer lights?
KRISTINA - Mentor, OH
My frig was still under warranty so my repair was at no cost to me. My technician was very polite and explained what he was doing
Problem of ice on the inside of the freezer door.
WAYLAND - Mentor, OH
The ice continues to form in the freezer. I waited a few days to see what would happen. I am anxious to receive the request for comment from whirlpool. Time has run out. We want a refund.
WRT3L1SZYB01 WHIRLPOOL REFRIGERATOR Technical Service Pointer #: W10446198 customer is having the freezing issue in the refrigerator unfortunately the end of the thermostat Bulb is damage due to the previous tech company needs the new temperature control; ordrng 1 WPW10584888 (CONTROL),
KRMF706ESS01 KITCHENAID REFRIGERATOR , The adhesive that was sent is white. The cust has a grey liner. Call t/l TJ file # 7719848279 part # for clear adhesive is 8201711. Called BB to order part. ; ordrng 1 8201711 (adhesive), schdld next appmnt for 8/28 MON
MGDC215EW2 maytag dryer , Installed new part unit op tested good ; Job Cmpltd
ET1FTTXKQ01 whirlpool refrigerator CC that there is water leaking into the ff from the fz. Removed cover on evap. Found the drain pan was solid ice. Used the steamer to steam the drain pan and tube out. Found a starburst wrapper in the drain hole causing the water to not go down the drain tube. Pulled unit out, water is going down the drain tube. Advised cust to replace the plastic waterline with a copper or a flex line. Took pic. Of water line. Optest ok. ; Job Cmpltd
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.
I highly recommend Fred's Appliance and will definitely use again if
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.