Appliance Repair in Mentor, Ohio
for Mentor, Mentor-on-the-lake, Kirtland, OH
LOUISE - Mentor, OH
Benjamin was a very nice, very professional technician. He went right to work, assessing the situation and fixing it in no time at all. It was a pleasure meeting him, and would definitely ask for him the next time we require service. As asset to your company for sure. Pricing question was N/A as appliance is under warranty.
TRACI - Mentor, OH
Service was awesome and on time
Great service. Very knowledgeable, and thougbtful.
CATHERINE - Kirtland, OH
Corina is a delight to work with. Great service and very knowledgeable.
Joe - Mentor, OH
EDWARD - Mentor, OH
Very bad so far. Taking too long between service calls. Still haven't fixed my washer.
Response from Fred's Appliance Service:
Good Afternoon Mr. Oshaben. Thank you for your review. We currently have your parts on order. They are scheduled for arrival on the 18th. We are scheduled to finish your repair the next day on the 19th. If part happens to come sooner, let us know, and we will do our very best to move you up. Thank you -The Fred’s Team
WRS571CIDM02 WHIRLPOOL REFRIGERATOR Installed new part unit op tested good ; Job Cmpltd
WMH53520CS6 WHIRLPOOL MICROWAVE CC that the door states the the door is open when its closed. Replaced the doors switches from s/t. Optest ok. ; used 1 W10269458XXX (SWITCH), and 1 W10727360XXX (SWITCH) from stock, Job Cmpltd,
MDB4949SDZ0 MAYTAG DISHWASHER Found outlet needing repaired cust to het electricia.unit working at this time just a loose connection at outlet ; Job Cmpltd
MMV4206FZ3 MAYTAG CONVECTION Replaced door switches op test ok; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.