Appliance Repair in Mentor, Ohio
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for Mentor, Mentor-on-the-lake, Kirtland, OH
SHELIA - Mentor, OH
RONALD - Mentor, OH
LYNNE - Mentor, OH
THEODORE - Mentor, OH
Jeff checked washer, ordered parts, last week. Came back today installed part and checked it out. Did a load of laundery worked good.
SHARON - Kirtland, OH
I would recommend Fred's to anyone.
Knowledgeable and Helpful Tech Brian
Gregory - Mentor, OH
WILLIAM - Kirtland, OH
Excellent service and dependable
arrived on time and now it works yea!!!
Alyce - Mentor, OH
these new washing machines confuse me. The first one I had i called for a tech 3 times before the lst year. It had to do with programming??? They let me return it and pick a new one. Now this one was not a year old and it woudn't spin and drain. (I went to laundromat). After the tech finished testing and punching in numbers he said it was okay. I asked what happened and he said he didn't know. I was happy it was working but Im curious if this is going to keep happening. My husband and I had a Maytag washer and then bought the dryer, I don"t remember ever having to call for a repairman?? After the tech left I proceeded to wash some towels that were waiting. Everything worked great. I went in to get it out and the lock was still on. ?? I hate to try to figure it out myself for fear I will press something and it won't work again. I called the warranty again. A very nice lady said to unplug for a while (I had done that the first time) and if it does't work call back. When I plugged it back in the lock was still on.? So I did not want to wait another week & got my book out. Under troubeshooting it said if the lock is on Press the Start button. There is no button that says "start" but I assumed it was the left side button that you press to start!!! It worked, the lock went off. WOW You probably think I am crazy but these things are so technical that we can no longer tinker our way thru. I just wish I knew why it stopped spinning and draining? I tried 3 different times. The colored clothes cycle, then the Drain & Spin. Still soaked, And last the Quick Wash to give them a refresh after sitting around for 2 days. It was still soaked so I went to the laundromat. I just don't want to do something that I will jam up the programming. I had 2 techs out in 2 weeks and the first one said it doesnt spin and drain. I said I know. But he said he couldnt work on it because I didn't have it a year so he told me to call back and have them find someone that could work on it. Thats how I got you! I am glad you are there and just wanted you to know my whole experience.
Response from Fred's Appliance Service:
Hi Alyce, Wow! What an experience you have had! We are so sorry to hear about all of this. However, we are happy to hear that Whirlpool directed you to us and that our technician, Brian, was able to get this unit back up and running again. We hope this story ends here for you, but should you experience any troubles at all, do not hesitate to call us at 1-888-45-FREDS. We hope you have a great laundromat-free week! The Fred's Team
BARBARA - Kirtland, OH
nice knowlegable guy
JACQUI - Mentor, OH
Brett - Mentor, OH
Fixed our dryer
Lights out Refrigerator
RANDY - Mentor, OH
Was under extended warranty no charge to me.
SHELDON - Mentor, OH
The Service tech was very informative.
Lesley - Mentor, OH
Heath - Mentor, OH
Not convenient, you cancelled service time I had to rearrange work schedule twice! Service tech was excellent.
Response from Fred's Appliance Service:
Hi Heath, Thank you for taking the time to submit your feedback. I do see that we had an injured technician and we had to reschedule the repairs that we had routed for him. I apologize for the inconvenience in rescheduling your appointment. We understand that it can be challenging to rearrange schedules; we truly appreciate your flexibility in this. I am glad that Brian was able to take care of you and get your dryer up and running again! Enjoy your weekend, The Fred's Team
experienced service man who solved the problem
DIANE - Mentor, OH
Cheerful and easy to deal with.
CHRISTIE - Mentor, OH
The technician completed the work quickly and was tidy.
Excellent service !
GUS - Mentor, OH
It was excellent!
Kari - Kirtland, OH
Ice maker repair
CHRISTINE - Mentor, OH
GE REFRIGERATOR GSH25JSTASS he unit is not the defrosting I tested the heating elements and the bimetal which tested good. The main control is not sending power estimate only do not order parts; ordrng 1 WR55X10942P (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
WHIRLPOOL RANGE WFE515S0EW1 Customer had a new light bulb I installed a light bulb unit tested good. Customer cannot find her receipts I ran and entitlements and it came up with a purchase date; Job Cmpltd,
AMANA WASHER NTW4516FW1 I press and hold the cancel button unit stopped draining and started to work properly. The machine had no error codes I recalibrated the units unit tested good; Job Cmpltd,
MAYTAG WASHER MVWC425BW0 Installed new part unit op tested good ; Job Cmpltd,
MAYTAG WASHER MVWB850620 The individual dispensers were overfilling I adjusted the water valves to decrease the pressure unit test good; Job Cmpltd,
WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Upon arrival only a child at home. The child called his parent who said they were on there way home —-found unit needs raised in the front causing mullion to be lower than the bracket Raised front and door is closing properly now ; Job Cmpltd,
KITCHENAID RANGE KSDB900ESS1 , Found burner caps on wrong burners, corrected, cleaned burners, op test ok; Job compltd
WHIRLPOOL DRYER WED49STBW The sound that the unit is making are all normal unit op tested good ; Job Cmpltd
WHIRLPOOL DRYER WED49STBW The sound that the unit is making are all normal unit op tested good ; Job Cmpltd,
KITCHENAID WALL OVEN KODE500ESS02 Cust complaint unit not powering up. After turning off breaker and letting it sit for overnight customers flipped breaker back on and after about 10 min the clock appears. Called techline talked to Andy file number 7722228159. Order both appliance manager boards and console assy Do not move up customer rescheduled ; ordrng 1 W10801665 (cntrl-elec) and 1 W11086141 (CONSOLE ) and 1 W11179310 (AMB), schdld next appmnt for 6/22 FRI !,
KITCHENAID WALL OVEN KODE500ESS02
WRT318FZDW02 Whirlpool Refrigerator Cc that unit not cold Found compressor running with less than 1 amp Suspect sealed system Found unit in a 30 inch vac added half charge no change and no frost pattern Possibly a restriction , can not replace filter , process tube on compressor is to short to tap Upon further inspection I found unit leaking hissing Freon from up over the dryer filter can not pull filter tube down any further to see how far up it’s coming from Called whirlpool Techlinesays to install new filter and compressor ; ordrng 1 W11092625 (compressor), used 1 TJ90BPV31 (BULLET PIERCING VALVE)
WHIRLPOOL FREEZER WZF34X18DW Removed Freon, Replaced evap and compressor, and drier. Pulled vac to 30”, held, recharge 4.1 oz Freon. Pressures normal, closed system. Monitored unit, op test ok.; Job Cmpltd,
MAYTAG MW-HOOD COMBO MMV4203DS00 The ui is not working needs replaced est only ; ordrng 1 WPW10258190 (UI), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, job compltd
WHIRLPOOL DISHWASHER KDFE104DSS The sump isn’t getting a full 120vac. The unit needs a new control and sump; ordrng 1 W10909702 (CONTROL ) and 1 WPW10605057 (SUMP), schdld next appmnt for 6/15 FRI 8-12,
WHIRLPOOL REFRIGERATOR WRB322DMBW00 The unit was not showing any signs of a issue unit op tested good. It was plugged into a surge protector. I’m not sure if that will cause the issue but I unplugged it and plugged the unit directly in the outlet ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock, Job Cmpltd,
AMANA WASHER NTW4516FW2 Customer was improperly loading the machine I explained to her it is very important to separate towels from genes and jeans from shirts. Unit tested good ; Job Cmpltd,
KENMORE DISHWASHER 665.1678582 Installed new part unit op tested good ; Job Cmpltd,
WRF989SDAH00 WHIRLPOOL REFRIGERATOR Installed new freezer section door gasket, op test good
WHIRLPOOL REFRIGERATOR WRF560SEYM04 Found fill tube frozen on ice maker causing water to leak in bottom of freezer cleared ice and fill tube. Original problem was a kinked water line which the customer repaired. No leaks. Left leak mat ; Job Cmpltd,
GS6SHAXLL02 Whirlpool Refrigerator Cc that water will not dispense water Found bracket that hold water switch broken Needs new bracket Found dispenser button worn and not selecting proper selection on crush and cubed Needs Ui replaced ; ordrng 1 2220389B (UI) and 1 WP2180226 (bracket),
MAYTAG DRYER MEDC215EW1 he auto dry cycle is not a moisture sensing cycle. I called Whirlpool Tech line The way he explained it to me was when the timer is set to energy preferred the heating element is energize the timer motor is not running when the heater is not energized the timer is advancing. ; Job Cmpltd,
GX2FHDXVA02 Whirlpool Refrigerator Cc that fridge is not cold Ff49 Fr 6 Force Defrost has 3amps Needs control jazz board replaced Customer does not want to repair at this time
KRFC704FSS00 Kitchenaid Refrigerator Cc that unit does not make ice Found wires above Ice maker broken solder and heat shrieked wires back together Ran Ice maker test OP TEST O
GE DISHWASHER DDT575SSFSS Issue with the dishwasher is the soap is not dissolving inside the dishwasher I ran the dishwasher leaving the original undissolved soap. Ran it for 30 minutes everything tested good soap dissolved cannot find an issue; Job Cmpltd,
WHIRLPOOL DISHWASHER KDPE234GPS The mounting screw for the left side came out.; , Job Cmpltd
WHIRLPOOL WASHER C80721450 , The washer was not washing or spinning I found the capacitor not holding a charge. I happen to have one unit op tested good ; used 1 W10866238 (CAPACITOR ) from stock, Job Cmpltd,
KTRS19KMBL00 Kitchenaid Refrigerator CC that there is frost in the freezer and there is ice buildup in the back. Unit was unplugged when I arrived. Found the drain pan full of ice and there was frost in the front of the unit. Checked the door seal, good. Steamed the drain pan out. Checked the heater, 30 ohms. Placed a copper wire in the drain hole. Optest ok.
WHIRLPOOL REFRIGERATOR WSF26C3EXF01 6, Installed new part unit op tested good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
WHIRLPOOL FREEZER WZF34X18DW The unit is not cooling. The compressor is pulling .70 amps there is not heat transfer no frost pattern on the evap. The unit needs a new compressor and evap.; ordrng 1 W10858281 (EVAP) and 1 W11174634 (COMPRESSOR ) and 1 WPW10143759 (DRYER), schdld next appmnt for 6/13 WED ! [***],
WHIRLPOOL DRYER WED5000DW2 The units time is not rotating. The heating system tested good. The unit needs a new timer ; ordrng 1 WPW10185992 (TIMER), schdld next appmnt for 6/12 TUE 8-12,
WHIRLPOOL DISHWASHER DU1055XTVS2 Replaced heating element and soap dispenser. Ran a service cycle. Advised customer next cycle will be a recalibration cycle and may take up to 4 hrs to complete. Left leak mat ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
KITCHENAID REFRIGERATOR KRFC300ESS01 The units door is warped and the rails are damaged by the ice n frost. Told the cust I’ll take 6-8weeks; ordrng 1 12977880SQ (dor-fip ss) and 1 WPW10330994 (RAIL) and 1 WPW10330995 (RAIL), schdld next appmnt for 7/2 MON !,
WFW8540FW1 Maytag Washer Cc that unit will not drain or spin Ran diagnostics found no errors Ran auto test completed with out error OP TEST OK