Appliance Repair in Mentor, Ohio
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for Mentor, Mentor-on-the-lake, Kirtland, OH
Determined to fix it
Katie - Kirtland, OH
The service techs had to come out 3 times, excluding the initial diagnosis visit, before the refrigerator issue was resolved. The techs were all very friendly and on time, but a much longer process than anticipated.
peggy - Mentor, OH
It was great!
Tim - Kirtland, OH
RAYMOND - Mentor, OH
Service was good.
THOMAS - Mentor, OH
He did a fantastic job and I appreciate his insight he taught me a lot as well which is great because I love getting to know how machines work. Thanks again!
Professional, communicative and very nice!
MARLENE - Mentor, OH
Jeff was very patient and explained everything he was doing to me and then again to my brother who popped in. Very personable, and knowledgeable. Give him a raise...he makes you look great! PS the online tracker was awesome also!
JAROD - Mentor, OH
Amazing job. Very knowledgeable
JUDITH - Kirtland, OH
Very happy with the service that was done on my refrigerator . Arthur was very polite and did a very good job. Very pleased all-around. .
Warranty service, great tech
Dennis - Mentor, OH
This was a second visit for warranty work on a new Whirlpool french door refrigerator. Brian, the technician was very helpful and great in addressing our issue that should have been corrected the first time.
LAURA - Mentor, OH
Service technician was awesome! She was informative, knowledgeable and very friendly.
Jeanette - Mentor, OH
I have used your service before and would do so again. Your technicians are well trained. They inform the customer before beginning the work. Most helpful.
KERRY - Mentor, OH
Arrived really early, friendly, non-scary technician who was really courteous and knowledgeable. I only wish the cost of the service call would be rolled over into the repair if repairs are done.
Response from Fred's Appliance Service:
Hi Kerry, Thank you for submitting your review! We are so happy to hear that your technician was able to offer such great service. We know that sometimes in this industry, the diagnostic fee is "put toward" the repair cost if you choose to repair the unit. However, that usually means a higher service call for customers that don't choose to move forward with the repair and more "hidden costs." So, we find it better and simply more honest to keep all of the charges separate so you know exactly what you are paying for. We hope this clears up the "why" behind our policy. Have a great weekend! The Fred's Team
effective, professional service
AMELITA - Mentor, OH
Jeff knew immediately the nature of the problem with my icemaker .
CHARLENE - Mentor, OH
Repairman was very polite and was very knowledgeable about my appliance.
jen - Mentor, OH
Response from Fred's Appliance Service:
thanks for the reply!
MARYLIN - Mentor, OH
Jeff was friendly, professional and very knowledgeable. Fred’s Appliance is the BEST!
VINCENT - Mentor, OH
Timely and professional! Very quick as well!
CALEB - Mentor, OH
Tech was not very knowledgeable with refrigerator controls. Did not have his tech manual He had to borrow mine.
Response from Fred's Appliance Service:
Hi Caleb, Thank you for taking the time to submit your review. We strive to keep our technicians up-to-date with all of the appliances that are being introduced to the market on a daily basis. With so many models on the market that we service, it would be nearly impossible to have our technicians carry every manual for every appliance we service. We appreciate you having your manual available and we're happy to hear that your unit is up and running again! Thank you, The Fred's Team
On time, problem fixed, covered shoes, good service.
SUSAN - Mentor, OH
alex - Mentor, OH
GE WASHER GTW330ASK0WW Found unit not going into spin. Unit will not lock. Called techline talked to Denny. Unit has several error codes. 2 lid lock errors and 3 pressure sw errors. Ran complete test and everything functions properly. Cleared error codes and was told by Denny that there is a service pointer out about flashing in the air port on the side of the tub. Removed hose and reamed out port with a 1/16 in drill bit as described. Retested unit unit locking and spinning now ; Job Cmpltd,
KENMORE WASHER WFW9400SW00 Installed new part unit op tested good cust had the new water hoses ; Job Cmpltd,
WFG745H0FS1 whirlpool range Replaced the parts. Brought core back for return. Optest ng. The oven would light for 30 sec then turn off. Checked gas coils, open. Will need new coils. Called SM to order part. ; ordrng 1 W10919226 (regulator)
WRS588FIHV00 WHIRLPOOL REFRIGERATOR customer complaint that unit is not cooling properly, fresh food section temperature at 51 degrees , freezer section temperature at 37 degrees , evaporator fan is running, compressor and condenser fan are running, partial frost pattern on evaporator, tapped system, found in a 10” vacuum, added half charge, frost pattern improved, unit needs new evaporator and filter drier ; ordrng 1 WPW10143759 (DRIER) and 1 WPW10239732 (evaporator)
WMH31017HS0 Whirlpool Range Installed light and socket OP TEST OK ; Job Cmpltd
WDF520PADM7 Whirlpool Dishwasher Cc that unit does not wash well and soap being left on dishes Found water pressure fine used cups to check Found water entering not hot Advised on simple changes to help washer wash better Using hot water , jet dry and trying a different soap Gave customer sample OP TEST OK ; Job Cmpltd
KRFC300ESS01 kitchenaid refrigerator Ran entitlement, verified pop. Found top of freezer door liner not closing door switch.. Adjusted adjusted freezer door ( raised up ). Door now closing switch, Icemaker cycled and filled. Op test ok.; Job Cmpltd
WHIRLPOOL DRYER ELE WGD8000BW0 Cycled dryer. Unit was running when I arrived and gas valves were still lighting — customer has limited air flow at outlet outside. Customer has to long a piece of venting causing unit to short cycle. Gave customer number to dryer vent wizards if needed. Unit heating and operating normally. Op test good ; Job Cmpltd,
KITCHENAID DISHWASHER KDTE204GPS0 Replaced inner door assy op test good. Also replaced detergent dispenser ; used 1 W10861000 (DISPENSER-DISHWASHER) from stock, Job Cmpltd
KDSS907SSS03 Kitchenaid Gas Range Installed parts, op test good; Job Cmpltd
RF263LXTQ3 whirlpool range Replaced 4 burner switches and missing screws. Tested all burners. Op test ok .; Job Cmpltd
KRMF606ESS00 Kitchenaid Refrigerator Installed fan OP TEST OK ; Job Cmpltd
MAYTAG WASHER MVWB850YW1 Found bearing loud And evidence of it leaking. Needs shaft and bearing kit and sensor. Extra time ; ordrng 1 W10435302 (bearing) and 1 WPW10178988 (sensor), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 8/16 THU ! [**],
WHIRLPOOL REFRIGERATOR WRF535SWHZ00 Replaced listed parts. Found stiffener rod in front of shelf was bent, causing front of shelf to bow down in front. Straightened rod, assembled self, op test ok.
MRT311FFFZ00 Maytag Refrigerator Customer complaint deli drawer falling out, confirmed plastic deli drawer was not properly reinstalled onto plastic track after cleaning, correctly installed drawer, op test good, instructed customer on how to remove and reinstall properly; Job Cmpltd
MEDC200XW3 maytag dryer Replaced motor and blower . Ran test cycle. Op test ok. Advised customer that vent must be cleaned out. ; Job Cmpltd
MAYTAG DRYER MEDC200XW3 Replaced motor and blower . Ran test cycle. Op test ok. Advised customer that vent must be cleaned out. ; Job Cmpltd,
WHIRLPOOL DRYER WGD8000BW Coils were not igniting continuously installed truck stock; used 1 279834 (COIL) from stock, Job Cmpltd,
KITCHENAID RANGE KSIB900ESS1 he unit Is receiving the correct amount of power the elements tested good the fuses on the rear tested good main control is not sending the correct power needs new main control. On the right back side show signs of the unit was dropped. Customer has pictures of before he bought it and there was no damage on the machine customer is going to contact the place of purchase and discuss this issue with them; ordrng 1 W11100622 (CONTROL ), schdld next appmnt for 8/15 WED 8-12,
WHIRLPOOL REFRIGERATOR WRS321SDHZ01 Customer complaint numerous items on top shelf and second shelf ate freezing. Cust has both settings at 5 bars which is least cold Talked to Butch at techline. USE AND CARE MANUAL IS WRONG. 5 bars is max cold and 1 bar is least cold. Reset both freezer and fresh food controls to one bar and advised customer to give unit 24-48 hrs for temps to stabilize Unit op test good ; Job Cmpltd
WHIRLPOOL REFRIGERATOR WRX735SDHZ00 ce is falling in just the right position to automatically turn the icemaker off. I told the customer every few weeks pull the ice bin out and check the ice or dump it . Unit op tested good ; Job Cmpltd,
JENN-AIR RANGE JGS8860BDP18 User interface is not responding needs replaced; ordrng 1 WP5760M339-60 (UI), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,, schdld next appmnt for 8/13 MON 8
WHIRLPOOL RANGE RF263LXTQ3 he units Infinite switches are all having issues three of them you cannot adjust the temperature and one of them will not turn needs four new infinite switches I recommend of the customer do not use till they’re fixed; ordrng 2 WP3148952 (SWITCH)s and 2 WP3149400 (SWITCH)s and 4 WP3400882 (SCREWS )s, schdld next appmnt for 8/13 MON
MAYTAG REFRIGERATOR MFF2558VEB5 8/8/18 11:17: AV there 8/8 WED, 10:19 to 11:14, Found unit needed the drain tube kit installed. Cleared ice and drain using steam. Op test good ; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd,
KITCHENAID REFRIGERATOR KRMF606ESS00 , Installed new part unit op tested better. Noises coming from the freezer fan I pulled the fridge out unplugged the condenser fan while the noise was resonating. The noise was constant even with the condenser fan unplugged. Freezer fan is making the noise; ordrng 1 W11109595 (FREEZER FAN), schdld next appmnt for 8/13 MON 8-12
WHIRLPOOL WASHER NTW4605EW0 nstalled new part unit op tested good. ; Job Cmpltd,
KDSS907SSS03 Kitchenaid Gas Range Customer complaint display cut out on self clean now nothing works, found thermostat open, jumped thermostat and powered the unit, cooling fan turned on display did not, no selections work, control housing was melted on top left corner around the control, needs control also; ordrng 1 WP9757807 (thrmst-fix 40.51) and 1 WPW10181439 (cntrl-elec 328.44)
WHIRLPOOL DRYER WGD8000DW It was working when I got there unit op tested good ; Job Cmpltd,
KITCHENAID WALL OVEN KODE500ESS02 Installed new part unit op tested good ; Job Cmpltd,
MAYTAG DRYER MEDC200XW3 Found failed motor, windings burned. Had to cut blower wheel off motor . Used one motor from t/s. Office to order blower wheel. BJ only on return visit.; ordrng 1 WP694089 (BLOWER WHEEL), used 1 279827 (MOTOR) from stock, schdld next appmnt for 8/10 FRI 1-4,
KITCHENAID RANGE KEBS278SSS04 Replaced upper oven bake element. Op test good. ;
KENMORE DISHWASHER 66513299K113 Replaced heater. Placed water mat. Ran test cycle. Op test ok.;
MAYTAG REFRIGERATOR MSD2351HEQ Replaced filter housing. Op test good. Cust to get a refund of 19.50 ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
WFG745H0FS1 whirlpool range CC that the oven is not heating to proper temp. Heated oven to 350* oven light on the 3rd try. The oven never turned back on. Will need a spark module and control. Called SM to order parts. ; ordrng 1 W10881753 (cntrl-elec) and 1 WPW10511278 (module-spk),