Appliance Repair in Mentor, Ohio
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for Mentor, Mentor-on-the-lake, Kirtland, OH
Great service, very knowledgeable
Doris - Mentor, OH
Would ask for him back should something else need fixing.
Awesome service...very impressed
Alan - Mentor, OH
Edwin - Mentor, OH
If I have problems in the future, I want Fred's to handle the problem!!
jen - Mentor, OH
Response from Fred's Appliance Service:
Thanks for the compliment!
Great service! Brian was extremely knowledgeable
John - Mentor, OH
Margaret - Mentor, OH
Tom - Mentor, OH
The technician was very courteous and professional. She was also very personable and answered all my questions.
Cynthia - Mentor, OH
My technician was prompt , polite and knowledgeable. It was a pleasure to have him in my home. The office staff was friendly and efficient . I would use them again and recommend them to others.
Carl - Mentor, OH
Brian is an outstanding technician
Sheila - Mentor, OH
fixed my stove quickly
Fred's sent out an
Amelita - Mentor, OH
Learned I would need to live with the manner in which my ice maker functions. It periodically jams.
JAMES - Mentor, OH
Jeff was very professional, polite, on time, neat, good troubleshooter.
MARK - Mentor, OH
The technician was very knowledgeable and helpful. I would recommend him to all my friends
CARL - Mentor, OH
carl - Mentor, OH
Zeenat - Mentor, OH
donna - Mentor, OH
I was pleasantly surprised to have such an amazing woman who knew exactly what to look for & to fix problem very fast . I'm so impressed & pleased . Thank you !!
Terrible experience despite quick response
Elaine - Mentor, OH
I had a technician out to assess my dishwasher and microwave which ironically both started to malfunction simultaneously. Very disappointed that despite telling the call center the brand of appliances I have, they sent a very inexperienced provider who I actually had to provide my WiFi password to so that he could literally Google how to run diagnostics on my appliances and proceeded to tell me information I already knew. Adding that there was nothing wrong with my dishwasher, and that I just needed to put more rinse aid in it. Funny how that didn’t solve the problem. When I got upset, he told me he actually only knows “Whirlpool” appliances pointing to the Whirlpool logo on his uniform. Why would a company send a technician and charge a $150 service charge for appliances they don’t typically have experience with? Top it off with the fact that the repair cost for my microwave was in excess of the cost of buying a new (expensive GE monogram!) one. Why? Well, because in addition to parts and labor, Fred’s charges another $90!service charge just to come out for the repair. Seems redundant to me. Not a company I will use again.
Response from Fred's Appliance Service:
Hi Elaine, We appreciate you taking the time to share your feedback with us. We pride ourselves in keeping our technicians up-to-date with training and while there are new models coming out every day, our technicians are trained to apply the knowledge they have and get creative when diagnosing newer models or models they might not be as familiar with. We keep our charges separate so you know exactly what your are paying for. Our service charge covers the full diagnoses of your unit and is guaranteed for 30 days. If you choose to move forward with the repair, we charge parts to cover the cost of parts and labor to install those parts. We apologize that you had a less then stellar experience. We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (email@example.com or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team
Skilled Service Technician
laura - Mentor, OH
My service tech Corina was awesome! Professional and informative.
Prompt and knowledgeable
JEFF - Kirtland, OH
Jeff was very helpful in diagnosing our dishwasher issue quickly. Very satisfied with the level of service and professionalism.
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Customer showed pop took pic Cc of noise Found evap fan grinding when spinning Replaced using truck stock OP TEST OK ; used 1 WP2315539 (MOTOR-EVAP) from stock
DISHWASHER WHIRLPOOL WDF520PADM7 Cc of wash issue Found unit to be running and working as design Advised customer on running hot water before running cycles If not cold water enters and washes dishes with cold water
DISHWASHER MAYTAG MDB8959SFZ4 Water valve is leaking I tried to take it off and put it back on it appears some threads are damaged hard to tell with the amount of pipe dope that was originally on it.; ordrng 1 WPW10327249 (VALVE)
REFRIGERATOR KENMORE 106.742524 Replaced evap motor and blade. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR FRIGIDAIRE LGUB2642LF3 Replaced main bd and upper ice maker. Customer to monitor. Give 24 -48 hrs for ice makers to start production ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
RANGE KENMORE 790.9280301 Replaced Control and overlay. Unit op test good. Took core for return. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
RANGE KITCHENAID KEBS207DBL9 Part came faulty reorder power going in no power exists ; ordrng 1 WP9760587 (TRANS)
REFRIGERATOR KITCHENAID KFIS29BBWH03 "The units ff evap is frozen the unit needs a sensor harness ; ordrng 1 WPW10277799 (SENSOR HARNESS ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
STACK W/D FRIGIDAIRE FLSE60RGS1 "Found broken blower wheel. Needs replaced. ; ordrng 1 131362400 (fastener) and 1 131476300 (blower wheel), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER FRIGIDAIRE FGID2474QF7B Installed new part unit op tested good
WASHER WHIRLPOOL GHW9250MT2 The unit went off balance and the clothes where wet she was washing a heavy load. The unit tested good explain to her that this can occasionally happen due to the importance of a balance the load with a wash machine and high-speed spin
RANGE KITCHENAID KEBS207DBL9 I ordered the incorrect trans reorder for the correct one. I took the part # right off the old one so for sure this is the correct one ; ordrng 1 WP9760587 (TRANS)
REFRIGERATOR FRIGIDAIRE LGUB2642LF3 "Found ice maker thermister loose in bin. Called techline talked to Mike. Needs icemaker and main bd. Unplugged unit and then unplugged ice maker and powered back up. Error went away. ; ordrng 1 242115279 (board-main power) and 1 243297606 (ice maker), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER KENMORE 110.647224 CC that the unit will not start. Found the thermal fuse is open. Replaced the thermal fuse from t/s. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Optest ok. ; used 1 WP3392519 (THERMAL FUSE) from stock
REFRIGERATOR MAYTAG MFI2269DRM01 Searched fresh food area for source of smell customer experienced this morning. Customer never saw smoke but smelled a burning smell. Took light fixture apart all wiring looks good. Took cover off of water valve area. Wiring checks good. Restarted fridge. No burning smells. Could not duplicate issue. All wiring in fresh food area checked good. Customer stated smell came from fresh food area and seemed worse when they opened the door. Could not smell any burning smell at this time. Everything is working
RANGE GENERAL ELEC JVM6172DKWW The display was off I unplugged the unit op tested good
REFRIGERATOR WHIRLPOOL WRX986SIHZ Replaced the freezer door. Optest ok. No water to unit
RANGE KENMORE 790.9280301 "Found unit needs control and overlay. No voltage from bd to elements. ; ordrng 1 316352207 (overlay) and 1 316462807 (controller), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWB765FW1 Replaced water valve . Ran a calibration cycle. Op test good
REFRIGERATOR FRIGIDAIRE FFTR1514TW "There’s no heat transfer a compressor is drawing .7 A there is no frost pattern on the evaporator needs a compressor evaporator and filter estimate only; ordrng 1 5303918275 (evaporator kit) and 1 5303918659 (compressor kit), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW5000DW1 Installed new part unit op tested good
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced led bd. Op test good at this time
MICRO OVEN WHIRLPOOL WOC95EC0AS04 The unit needs the microwave switch cam assy. The switch appears to be engaging too far in. It’s not engaging soon enough the door house to be pushed on for the switch to engage; schdld next appmnt for 10/16 TUE 8-12
RANGE KITCHENAID KEBS207DBL9 "The board is receiving power it is also sending 120 V to the transformer transformer should be sending 24 V DC back to the control which is not the transformer has failed; ordrng 1 WP9760588 (TRANS), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER AMANA NED4655EW1 Found blower wheel broken. In middle of repair customer refused repair called home depot and they are picking up unit. CUSTOMER REFUSED SERVICE
REFRIGERATOR AMANA AFI2539ERM01 Replaced the filter cover. Optest ok.
WASHER WHIRLPOOL WTW7300DW0 Cc that unit is not locking all the time Found error for lid lock Ran auto test and calibration OP TEST OK
OTR MICROWAVE WHIRLPOOL WMH53520CS2 Installed new part unit op tested good
WASHER WHIRLPOOL WTW5000DW1 The hud assy is striped out along with the wash plate ; ordrng 1 W10528947 (hub) and 1 W10752283 (washplate)
RANGE WHIRLPOOL RF302BXEW1 "The INF switch’s are not supplying power and the burner recepticals are all burned up est only; ordrng 2 814399 (receptical,surf.unit)s and 1 WP3148953 (INF SWITCH) and 1 WP3149404 (INF SWITCH), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRS322FDAB The unit is making too much ice there really is not much that can be done. I did attempt to fix the issue with a piece of wire wrapped around the bail arm to allow it to come in contact with ice at a lower level then before
WASHER MAYTAG MVWC200BW Drain pump was in I canceled the unit. Recalibrate op tested good
WASHER KENMORE 110.295228 Customer complaint unit leaks intermittently. Cycled on large load No leaks. Found leveling legs not set ( unit was recently moved ) reset self leveling legs and cycled no leaks. Removed cabinet. No leaks found. Could not duplicate issue left leak mat
RANGE KITCHENAID KEBS207DBL9 Installed new part unit op tested failed. The board is getting power where it needs to. customer needs send it back to the repair manufacture