Appliance Repair in Mentor, Ohio
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for Mentor, Mentor-on-the-lake, Kirtland, OH
Robert - Mentor, OH
Tech Jason diagnosed a broken element. He returned in 3 days for the repair upon delivery of the part. Jason was professional and friendly. He also answered questions about our dishwasher and refrigerator.
On time fixed problem
Bill - Mentor, OH
Came when you said he would. Diagnosed problem. Had the needed parts. Fixed the dishwasher and ran a cycle. Was a excellent technician.
Bill - Mentor, OH
Chloe - Mentor, OH
I had a great experience with our technician. He arrived promptly, had a positive attitude, and was able to determine what the issue with our washing machine was very quickly after running some tests. Thank you for your excellent service!
Prompt service and quick fix
James - Mentor, OH
Jeff was timely on both visits and quickly identified the fix. After the required part arrived, Jeff quickly installed it and everything has been working great since.
Annie - Mentor, OH
Great in every aspect!
Veronica - Mentor, OH
Jason was great. Explained the problem and what he fixed. Very pleasant individual. Fred’s email/phone notification system is one of the best I’ve used. Knew exactly when they were going to arrive in advance.
Excellent Service. Professional
Keith - Mentor, OH
Technician solved the problem and provided valuable user information.
Julie - Mentor, OH
They were terrific!
Terry - Kirtland, OH
I would use Fred’s again. They do good work and are easy to work with.
Daniel - Kirtland, OH
Very impressed with Joe and Freds Appliance. Communicated when he would arrive, very professional and thorough in his examination and opinion on our built in double oven. What a pleasant young man!
Louise - Mentor, OH
Erin - Mentor, OH
Sam - Mentor, OH
Great service. Friendly. Love the fact that you can track your service guy.
Connie - Mentor, OH
Kim - Kirtland, OH
So far so good
John - Mentor, OH
Quick and satisfied
Nancy - Mentor, OH
Jeff made the repair quickly and in great time.
Repair of ice maker
Beverly - Mentor, OH
Ice maker was not fixed
Response from Fred's Appliance Service:
Hi Beverly, We are sorry to hear your ice maker isn't working! I see we have you scheduled for tomorrow to have a technician take another look. We will be sure to get your unit back up and running! Thanks! The Fred's Team
Gina - Mentor, OH
They were able to fix my washer in no time
DRYER SAMSUNG DV331AEWXAA "Installed heater element, ran dryer cycle. Good heat, op test good. See JO pvr for full description."
DRYER SAMSUNG DV331AEWXAA Installed element. Ran test cycle. Op test ok
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Ran diagnostics test 4 to force 3way valve home, unplugged. Recovered refrigerant, installed compressor, Freezer evaporator and uv drier from truck stock. Pulled 29in/hg vac on system for 15 min. Shut off , watched gauges for 15 min for changes. No change, charged system with 5.5 oz. of r134a. Plugged in 3 way valve, ran diagnostics test 4 for 10 seconds, then exited. Watched freezer evap, frost pattern starting to 3rd tube. Op test good. Advised customer to allow 24-36 hrs for temps to return to desired, and ice maker will start making ice when temps have stabilized. ; used 1 WPW10143759 (DRIER) from stock"
WASHER WHIRLPOOL WFW8500SR00 Installed drain pump. Ran diagnostics test. Op test ok
REFRIGERATOR KITCHENAID KRFC300ESS03 "Installed control board. Op test no good, unit will need HV board.; ordrng 1 WPW10317076 (cntrl-elec)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Cc water always in bottom of dishwasher.some water will remain in the bottom of u it to keep pumps primed.started normal cycle unit washes.drained unit,unit drain.unit is operating as designed"
RANGE MAYTAG MER8700DS1 "Installed bake element, ran bake test to 300 degrees. Op test good."
DRYER AMANA NED4655EW1 "Cc unit making thump soundFound screw stuck in front felt seal. Removed, installed customer supplied dryer repair kit. Ran dryer test w/clothes. No abnormal sounds from unit. Op test good."
DISHWASHER KITCHENAID KDFE104DSS3 "Cc unit not washing dishesRan diagnostics, no codes stored. Wash motor not turning on in diagnostics. Checked power to wash motor, good power at 119v. Unit needs wash motor.Replaced wash motor using truck stock. Ran wash test, unit filling washing. Cancel drained, checked for leaks. Op test good.; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock"
REFRIGERATOR AMANA ABB2224BRW01 "Customer complaint that unit is not co9ling, fresh food section temperature at 70 degrees , freezer section temperature at 24 degrees, evaporator fan is not running, no power to fan motor, found evaporator fan motor not connected at control, connected to control fan started, op test good"
DRYER MAYTAG MGDX655DW2 "CC that there is a gas smell in the drum. When opening the door there is a faint smell in the drum. Checked the gas lines, good. Will need a new valve. ; ordrng 1 W10823508 (burner-gas)"
DRYER KENMORE 110.7813241 Installed new part unit op tested good
WASHER WHIRLPOOL WTW8200YW0 Installed new part unit op tested good
DRYER SAMSUNG DV331AEWXAA "Found element open, unit needs new element ; ordrng 1 DC97-14486A (ELEMENT 157.96), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER KITCHENAID KDFE104HPS0 Installed new part unit op tested good
REFRIGERATOR WHIRLPOOL ED5LHAXWQ00 "Cc unit making ice slowly, hasn’t made in awhile nowConfirmed only a few cubes in ice bin, checked freezer temps, good at 4 degrees. Jumped t to h on ice maker, ice maker did not index. Unit needs ice maker. ; ordrng 1 2198597 (icemaker assy15445), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KRFC300ESS03 "Cc unit not starting?Checked power in to unit good, at 122v. Unit lights work but nothing else. Unit needs control board.; ordrng 1 WPW10746274 (cntrl-elec)"
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new part unit op tested good
DISHWASHER KITCHENAID KDFE104HPS0 "Cc unit not secure after previous repairCustomer stated top rack would roll out on its own. Adjusted unit with slight tilt back and secured to cabinets. Tested top rack with dishes, rack staying in place. Op test good."
DISHWASHER GE GDT655SMJ2ES "Installed inlet water valve, checked for leaks. Op test good."
RANGE WHIRLPOOL WFG505M0BS3 Installed new part unit op tested good
WASHER CROSLEY CAW35114GW1 "Cc unit not drainingFound unit stuck in drain mode. Canceled. Ran diagnostics, no codes stored. Ran auto test and calibration. All functions passed. Asked customer about detergent use, they said 1/2c. Advised 2 tbl spoons maximum. Also found drain hose tapped up solid with duct tape around stand pipe. Removed tape, advised customer that there needs to be an air gap to allow unit to drain properly."
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Cc unit making very little iceRan ice maker diagnostics, found e5 error for ice maker thermistor warmer than 16 degrees. Ran ice maker thermistor test step 58, passed. Checked unit temps, reading 21 in freezer, 50 in ff. Unit not making ice due to cooling issue. Checked condenser, condenser was dirty, cleaned. Checked freezer evap, found ice ball on cap tube. Unit has refrigerant leak, unit needs compressor, freezer evaporator. ; ordrng 1 8201675 (compressor) and 1 WPW10608485 (evaporator)"
WALL OVEN KITCHENAID KODE500ESS02 "Installed control boards and vent tube. Vent tube is aligned properly. Ran bake test to 350 degrees. Verified cooling fan is running. Unit preheated normally, no codes."
RANGE MAYTAG MER8700DS1 "Cc unit oven not heating up to right tempChecked bake element, element physically open, unit needs bake element. Part covered under 2-10 yr. limited warranty. ; ordrng 1 W10779716 (elmnt-bake)"
WASH/DRY COMBO WHIRLPOOL WFC8090GX0 Installed control door and harnessRan test cycleOp test ok
WASHER WHIRLPOOL WFW8500SR00 "Cc: stopped mid cycle, grinding noiseFound drain pump is making a lot of grinding noises, found drain tube 3 feet into drain tube. Found drain pump propeller is stripped and moving around on the shaft.Needs drain pump; ordrng 1 WPW10730972 (pump-water15500), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW8200YW0 "Advised customer how to clean out fabric softener dispenser. Customer has a sprung hinge and needs hinges replaced. Took parts accidentally sent to customer. ; ordrng 1 WPW10305277 (hinge) and 1 WPW10305278 (hinge), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER SAMSUNG DV331AEWXAA "Customer complaint that unit is not heating, unit is stacked in a closet(see pic), unit requires second tech to help diagnose ; O-emld tckt"
DISHWASHER KITCHENAID KDFE104HPS0 Sump pump is receiving 80 V not 120 needs a new control and sump motor; ordrng 1 W11085683 (PUMP) and 1 W11305303 (CONTROL )
WASHER MAYTAG MVWC565FW1 The units cold water hose was kinked.
RANGE WHIRLPOOL GFE461LVB0 "Customer complaint that oven door is locked after self clean, plugged unit in, unit unlocked, oven and elements all working, unit is operating as designed"
Alex O H.
WASHER AMANA NTW4605EW0 "The unit transmission bearings at failed needs new gear case estimate only; ordrng 1 W11255272 (GEARCASE ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"