Appliance Repair in Mentor, Ohio
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for Mentor, Mentor-on-the-lake, Kirtland, OH
Tasha Herd - Mentor, OH
Great Customer Service
The service was very good. Technician was on time or if running behind kept me informed of progress to get to my appointment.
Judy - Mentor, OH
Jim - Kirtland, OH
Christine - Mentor, OH
Margatet - Mentor, OH
Excellent. And fast. On time.
Great service. Excellent. Went above and beyond
Diane - Mentor, OH
Excellent service. Service went above and beyond
Terry - Mentor, OH
Tech was very knowledgeable and professional.
Kim - Mentor, OH
Jason: friendly, professional, knowledgeable
Meredith - Mentor, OH
Katie - Kirtland, OH
Joe was the tech who initially looked at our fridge and diagnosed the problem. I was happy he was also the same tech came back to do the repair. He was very friendly, answered all of my questions, and on time. I really appreciated Fred’s notification of the service window as well as the 30 min notice before Joe arrived. Very pleased with their service.
Exteremely Good Service
Tom - Mentor, OH
Technician diagnosed problem as being not mechanical but staff personnel not being familiar with temp settings etc. Freezer "off " had been pushed while someone was trying to set temp and was not familiar with setting procedure Saved us a lot of $$$.
Great service. Tech was awesome
Ashley - Mentor, OH
Sarah - Mentor, OH
Kathy - Mentor, OH
Excellent repairman. Great response from office re warranty.
Susan - Mentor, OH
Jeff was courteous, knowledgeable and very thorough. He explained what might have caused the damage and showed ways to avoid the problem in the future. He was very professional. Follow-up phone calls and tracking email were great. Staff manning the phones were also awesome.
Pete - Mentor, OH
The actual service was great. Joe the technician was awesome. My only disappointment was how long it took to get on the schedule. I would highly recommend Fred’s!!
Bob - Mentor, OH
Deborah - Mentor, OH
Fred’s is the best company to service all your home appliances. I have been with them for years and never had one issue. Service men always prompt, clean, and knowledgeable. The office ladies are so nice. You are not going to wait weeks for an appointment.
Robert - Mentor, OH
Tech Jason diagnosed a broken element. He returned in 3 days for the repair upon delivery of the part. Jason was professional and friendly. He also answered questions about our dishwasher and refrigerator.
On time fixed problem
Bill - Mentor, OH
Came when you said he would. Diagnosed problem. Had the needed parts. Fixed the dishwasher and ran a cycle. Was a excellent technician.
DRYER WHIRLPOOL WED4815EW1 "Cc: squeakingRan test cycle. Checked belt, pulley, blower and rollers. Could not duplicate issue. Op test ok"
RANGE WHIRLPOOL WFG975H0HZ0 The drawer in question is actually a warming drawer not for storage. Unit op tested good
REFRIGERATOR KITCHENAID KRFF507ESS01 Installed new air tower and adapter
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Cc unit making knocking noiseCustomer stated it makes a noise in back oof unit when using water dispenser, her old refrigerator did not do that.Found after dispense, water hammering through copper supply line. Advised customer there is nothing I can do with the unit for this issue, this is a plumbing issue she would have to contact a plumber for pressure regulation device or water hammer arrestor install. Unit op test good."
DRYER MAYTAG WED49STBW1 "Cc: long dry times, door not closingFound venting smashed behind unit. Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard. Checked air flow with venting detached. Unit has good heat and air flow. Found catch worn on door and door seal ripped. Needs strike catch and door seal; ordrng 1 279570 (catch door dryer) and 1 W10906683 (seal-door) and 1 WP3389441 (catch)"
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Cc: frosting in freezer, deli drawers difficult to open and closefrost cleared itself in freezer prior to arrival. Checked door gaskets. All gaskets sealing. Advised customer something could have gotten stuck in gasket allowing air to flow in. Deli drawers in fridge do no have any kind of rollers so they just slide plastic on plastic. There is no adjustment for drawers either. Op test ok"
DISHWASHER MAYTAG MDB7749SAM1 Installed rollers and sump assembly. Ran test cycle. Op test ok
STACK W/D WHIRLPOOL WGTLV27HW1 Cc: grinding noiseFound debris stuck in the drain pump. Removed debris. Op test ok
WASHER MAYTAG MVWB850YW1 "Cc: error code, not spinning out clothesCustomer replaced the rps sensor. Entered diagnostics. Found error code. F51(motor rod sensor failure). Ran auto test. Checked under unit found rotor loose. Found stator and rotor to be worn from loose operation. Tightened rotor. Ran drain and spin. Found bearings extremely loud. Needs bearings, stator and rotor.Stator shows 10 year parts coverage.Customer does not want to repair at this time"
REFRIGERATOR MAYTAG MTB2156DEB "Cc unit not coolingCustomer stated her son said stuff in ff didn’t seem cold enough, and her thermometer read 50 degrees. Asked customer if freezer seemed warm as well, she said it was mostly in ff. They threw everything out in ff and freezer. Read temps in ff at 41 degrees, and 7 degrees in freezer, as unit idle, both acceptable. Raised thermostat to turn unit on, pulled evap cover, frost pattern looks good, evap fan good airflow. Checked condenser coils in back. No notable dust buildup. Unit is cooling normally at this time. Advised customer thermometers may not reflect accurate temperatures."
REFRIGERATOR WHIRLPOOL WRF532SMHW01 Found bulbs not screwed all the way in and switches taped closed. Fixed both lights working now. Found shelf broken in shipping. Please ship direct to customer for them to install. ; ordrng 1 W10801691 (shelf-glas)
REFRIGERATOR KITCHENAID KRFC300EBL01 After installing new door customer found scratches on top plastic trim that did not show up until installed (See pics) Advised customer to throughly inspect new door when it arrives and to call after arrival. Did not reschedule due to not knowing when door arrives; ordrng 1 12977878BQ (dor-fip)
REFRIGERATOR KITCHENAID KRFF507ESS01 Found unit leaking from back of ice box. No service pointers found Change adapter kit and air tower. ; ordrng 1 W10612143 (adapter) and 1 W10760369 (air-tower)
WASHER WHIRLPOOL WFW9470WW01 There was a sock in the pump. Unit op tested good
REFRIGERATOR WHIRLPOOL WRT518SZFM00 I didn’t notice this last time I was there there is a sizable gap between the seal and the door itself the door almost looks like it was miss manufacture needs a door I took a pic of the gap; ordrng 1 LW10803965 (dor-fip)
DISHWASHER MAYTAG MDB7749SAM1 "Cc: not washing properly, and rollers broke on bottom rackRan test cycle with 4 cups in corner, cups filled evenly. Found sump assembly making some grinding noises. Needs sump assembly and lower rack rollers; ordrng 4 W10195416 (wheel)s and 1 WPW10780877 (pump&motor)"
REFRIGERATOR KITCHENAID KRFC302ESS00 Cc: rustingFound rusting happening on all 3 doors. Took pics. Customer has used stainless cleaner to remove. Attempted to get it off. Not coming off. Need both ff doors and freezer door. Office to reschedule ; ordrng 1 13094739SQ (dor-fip ss) and 1 13094747SQ (dor-fip ss) and 1 W10821257 (dor-fip ss)
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 The water paddle is sticking. Needs replaced ; ordrng 1 W10433548 (pad)
RANGE WHIRLPOOL WFE770H0FZ2 CC that the door does not shut all the way. Found the hinges passed the 90*. Will need new hinges. Will need to research for the passive hinge. Talked to SM. ; ordrng 1 WPW10440013 (hinge-door)
DISHWASHER MAYTAG MDB4949SHZ0 Cc: not fillingFound debris stuck under the float switch. Removed debris. Ran test cycle. Op test ok
FREEZER WHIRLPOOL WRT318FZDW02 Installed thermistor and ice maker. cycled ice maker. Op test ok
WASHER MAYTAG MVWC565FW1 "Customer complaint that unit was stuck in spin cycle for 25 minutes, unit unplugged, plugged unit in, unit paused at spin cycle, unpaused cycle, unit finished cycle, ran diagnostics no error codes found, unit is operating as designed"
DRYER SAMSUNG DV393GTPAWR/A1 "Cc: no heatCustomer states will heat, then won’t heat for a while. Upon arrival the unit started and was heating. Can hear gas coils clicking on and off. Turned off then turned back on. Unit now not heating. Igniter is glowing but gas valve is not opening. Replaced gas valves. Op test ok; used 1 279834 (COIL2245) from stock"
MICROWAVE JENN-AIR JMW8330DAS Found plug in wall oven supplying power to microwave shorted causing issue. Part needed is no longer available. Part number is . 701704. Advised customer to get a electrician to provide 120 to microwave
DISHWASHER KITCHENAID KDPE334GPS0 Replaced light indicators bd. Op test good.
DRYER WHIRLPOOL WGD9400SU0 Installed trim and belt switch. Ran test cycle. Op test ok
DISHWASHER KITCHENAID KUDS03CTSS3 Installed new part unit op tested good
DISHWASHER KENMORE 665.160334 Found water inlet valve leaking. Needs replaced. Customer to replace dishwasher.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Replaced the main control. Ran step 44 and 45. Cycled and filled. Brought core back for return. Optest ok.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Cc: frost in freezerFound small gap in door seal. Placed clear silicone around corners. Op test ok
MICROWAVE WHIRLPOOL UMV1160CB6 Installed new mounting nuts.
DISHWASHER KITCHENAID KDPE334GPS0 Found wrong part ordered Please order lens indicater talked to SM ; ordrng 1 W11281068 (light-ind)
WASHER WHIRLPOOL WTW8040DW4 Installed control and ui. Ran auto test and calibration. Op test ok
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Installed control and thermistor. Op test ok