Cc FZ door not closing. Found door was pulling open either left or right side and rails came off track. Took off door and drawers. Readjusted rails to proper position. Advised customer to pull in middle on hand rail. Unit is good. Give 24 hours to cool back properly. Good. Op Test Ok.

Replaced ui and control board ran a calibration and auto test opt test ok.

"Cc that this is a new unit and didnt knew how to turn it on to wash, stated that someone from Lowes help him but he kept the appointment because he wanted to make sure he No doing something wrong, ran diagnostics no codes, ran test cycle no issues, explained to customer how to properly use the unit and explained how each cycle works and the type of load per cycle, unit is working as designed, opt test ok"

"Cc unit is doing a lot of banging while washing/spin mode, says unit will walk and bang against wall (took pic), said they would go in, pause unit and redistribute clothes and make sure everything is all balanced. Pushed down on basket and suspension is good. Found basket is leaning more towards the front and when in spin is banging on the front cabinet. Leveled front and back feet up to where basket is in the middle now and not leaning to other sides. Ran with load of towels on Quick wash, then ran on drain and spin. Good, spinning is normal operation. Also advised anti vibration pads to use as well if needed. Unit is good. Op Test Ok test ok."

"Replace gearcase and agitator,opt test ok"