Appliance Repair in Parma, Ohio
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for Parma, OH
T.J. - Parma, OH
We used Fred's for a warranty repair to our Whirlpool refrigerator. The manufacturer sent us the part but it was harder to install then I thought so they scheduled Fred's to install the item. It was a GREAT idea. The part was harder to install then I though and it took the tech a while to get it installed properly. The tech was a nice young man who put on booties when he entered the house and took special care to make sure our things were handled with care. Fred's called once to schedule the service and then followed up with an email and we could even track the tech's schedule via the web. That was outstanding.
Antonio - Parma, OH
Great Service little hi on Price
Robert - Parma, OH
Also me repair man Paul
Mary-ann - Parma, OH
Carolyn - Parma, OH
Corey was very knowledgeable and professional.
Bruce - Parma, OH
Paul was great. checked on my dryer and pin-pointed the problems and took care of them for me. Very personal tech who communicates well with the customer. Great knowledge. Will ask for him again if needed. Good asset to your company!!
Nothing done - couldn’t find leak!
Jim - Parma, OH
Not very happy! Service lasted 2 hours. Couldn’t find leak. Left 2 pieces of white paper to place under dishwasher and told me to run normal cycle and then watch for leaks and send video/pictures. Really? Have replaced flooring twice now due to leaks with this dishwasher and repaired already once by your company. Will now have to schedule another appointment and take time off from work to have them come out and check and then another day off to have them fix it once they get part. I just replaced floor again and checked by placing paper towels under the dishwasher prior to service call and paper towels were definitely wet! Not very happy customer. Under warranty. No cost to me justvtime and aggravation!
Response from Fred's Appliance Service:
Hi Laura, Thank you for taking the time to submit your review. Intermittent issues can be incredibly difficult to diagnose especially when the machine isn't acting up at the time of service. I do see that your technician both the high pressure wash and drain cycles and could not duplicate the issue. Since this was the case, the technician recommended taking a video so that he will be able to see more clearly where it is leaking and assist in the diagnosis rather than guessing what the issue may be. We will be happy to come out and take another to get this squared away for you! Since your unit is under warranty, you will need to call your warranty company in order to set up your service appointment. Thank you! The Fred's Team
Alan - Parma, OH
Quick diagnosis and quick repair time.
John - Parma, OH
Macaulay identified all failed parts quickly. A service call was scheduled for the day after the parts were received. Macaulay installed the parts in under two hours. The refrigerator has been operating with out any problems for days.
Brett - Parma, OH
T - Parma, OH
Your tech C.P. - was very friendly and knowledgeable.
Replacing Water Front Selctor on Frig
Pelores - Parma, OH
Dani - Parma, OH
Wonderful service. Professional, knowledgeable, friendly! Would recommend them to anyone! Thank you for this recommendation!
Christina - Parma, OH
corina was very friendly and professional.she did a great job
Great service, good advice
Angele - Parma, OH
Great service, good advice
Great service, professional
Cheryl - Parma, OH
The tech was very professional and knowledgeable. He diagnosed the problem quickly and the repair was quickly done.
Kristina - Parma, OH
Victoria - Parma, OH
Charles - Parma, OH
Helene - Parma, OH
Great company that works with warranty
Mary - Parma, OH
mike - Parma, OH
The tech was fast and friendly with my wife and dog-very quick and informative
Craig - Parma, OH
Jim - Parma, OH
Paul was timely and all business, got the job done in a fair amount of time and explained everything. I'd recommend Paul to anyone.
Judith - Parma, OH
Prompt, courteous, knowledgeable and helpful. Over all great experience.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint ff section lower shelf right bracket broken, confirmed, replaced with part pre sent to customer, op test good"
WASHER WHIRLPOOL WTW4800XQ2 "Replaced capacitor, ran calibration, op test good"
WASHER MAYTAG MVWB835DW0 "Customer complaint sometimes unit won’t work sounds like something is dragging, confirmed shaft is out of round, bearings are worn, unit needs new bearing kit W10435302 will replace tomorrow if job fits in route, customer still owes 151.20"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Checked refrigerator. Majority of sound coming from compressor compartment. Tightened loose fittings on fan assembly and found 2 loose bolts on compressor mounts. On restarting refrigerator, a little loud, customer states it can be much louder. No mechanical faults found on testing operation of compressor. Customer will follow up with Lowe’s on a replacement if this unit does not exhibit quieter operation after adjustments. Nothing else can be done from a technical end to make this specific unit run quieter."
REFRIGERATOR WHIRLPOOL WRS322FNAH "Customer complaint all light are flickering in both sections, confirmed, replaced main led module with pre I’d part, op test good"
WASHER WHIRLPOOL WTW4800XQ2 "Customer complaint washer not spinning, confirmed, ran diagnostics found f7e5 fault, when activating spin motor just hums, found failed capacitor; ordrng 1 W10804665 (CAP, 48.82)"
RANGE AMANA AER5735QAQ "Installed bake element, op test good"
DRYER WHIRLPOOL WED4800BQ0 "Checked in all parts. Installed motor, fuse, timer and wheel. Ran dryer on timed, the heater is turning off at the cool down stage, timer is advancing properly."
WASHER AMANA NTW4516FW2 "Customer complaint washer not working, ran diagnostics found f7e1 long fill/no fill, found drain hose laying on the ground to floor drain, reinstalled drain hose to bracket on sink, op test good"
DISHWASHER WHIRLPOOL WDT720PADM1 "On video, leak is right in front by door. Did find the filter full of residue. Rinsed filter. Ran cycle, noticed a lot of suds. Mentioned to customer about the pods with Dawn can cause excessive suds buildup in dishwasher. Set down mitigation mat. Left sample of Finish pods. Did not note any damage to hardwood floor."
DISHWASHER MAYTAG MDB4949SDZ0 "Checked in parts. Replaced control in dishwasher, tested operation. Dishwasher is operating properly. Set down mitigation mat. Technician took core for processing."
RANGE AMANA AER5735QAQ "Customer complaint oven not baking, confirmed found bake element failed, unit needs new bake element; ordrng 1 WPW10276482 (ELEMENT 86.54), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL WED4800BQ0 "Tested dryer. Found thermal fuse open. Replaced fuse from truck stock and tested dryer. Motor switch not opening, so heater not turning off. Also short in timer, not running timed operations. Office to order motor, blower wheel, thermal fuse and timer.; ordrng 1 279827 (motor!dryer) and 1 WP3392519 (fuse-thrml) and 1 WP3979617 (timer) and 1 WP694089 (wheel), used 1 WP3392519 (THERMAL FUSE) from stock"
WASHER WHIRLPOOL WFW9150WW00 Unit is not draining. Drain pump kicks on and unit throws error. Found CCU shorted. Customer does not want to repair.
DISHWASHER FRIGIDAIRE FGID2466QF4A "Checked in part. Installed water valve, did not see any obvious damage on old part. Made sure fill valve switch was positioned and engaging properly. Ran 2 cycles, did not see any drips from underneath dishwasher, other than when opening the door and moving the racks back and forth. Set down new mitigation mat."
DISHWASHER MAYTAG MDB4949SDZ0 "Dishwasher test, no operation from control. Office to order control and thermostat.; ordrng 1 W10906430 (cntrl-elec) and 1 WPW10195091 (thermostat)"
DRYER MAYTAG MDG5500AWW "Customer complaint lights on dryer but won’t accept selections, plugged unit in, unit beeped and reverted to 47 on display and blinking start on and off, reset power same thing, won’t let me in diagnostics, checked connections, good, unplugged ui display still read 47, units control is failing, customer paying service now and calling to schedule a repair once customer orders and gets control, quoted 82.00 labor if they want the repair"
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Replaced divider, motor, auger blade, and washer. All tested ok."
WASHER AMANA ALW880QAW "Installed drive belt in washer and tested spin, working properly. Did not set down mitigation mat, washer is in basement near floor drain."
DRYER MAYTAG MEDC215EW1 "Tested dryer, found loose connection above terminal block. Tightened wire connection, now working properly."
WASHER AMANA ALW880QAW "Found drive belt on washer broken, office to orders drive belt.; ordrng 1 WP27001006 (belt- spin 31.35), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL ACF3355AW Safety valve leaking during bake. Valve is not available. Customer will buy new. Advised to also replace gas line.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Yolk would not unscrew from shaft of auger motor since threads were stripped. Office to order divider and auger motor.; ordrng 1 WPW10309864 (divider) and 1 WPW10309868 (motor)
DISHWASHER MAYTAG MDB7749SBM2 Needs console. Customer will decide. W10811169 console.
WASHER AMANA NTW4516FW1 "Found drain pump a little clogged, cleared and ran through a couple of test cycles, working properly. Did not set down mitigation mat, washer is in basement near floor drain."
DISHWASHER FRIGIDAIRE FGID2466QF4A "Ran high pressure wash cycle, drain cycle, found no leaks. Pulled the dish racks back and forth to simulate removing dishes, only normal few drips of water at the outside corners from water splashing off door. Set down mitigation mat, informed customer to wash a couple of loads of dishes to see if leak re appears at dishwasher."
DRYER WHIRLPOOL WED4800BQ0 "Ran dryer, heating, not turning. Replaced thermal fuse, from van stock, repaired loose inlet vent cover rim. Dryer now operating properly.; used 1 WP3392519 (THERMAL FUSE) from stock"
DISHWASHER WHIRLPOOL WDT720PADM1 "Customer not home. Called number at 3:42pm, they will be home in 10 to 15 minutes, car accident on highway. Entry at 4:05pm. Recalibrated dishwasher, ran through test cycle, working properly now, no trouble codes. Checked,drain loop, clear. Set down mitigation mat."
DRYER WHIRLPOOL WGD4815EW2 "Heat was working when arrived, customer was doing laundry. Tested heat on high, cycling at 170*F. Took off and checked venting. Not correct vent and clogged with excess lint. Recommend rigid or semi rigid. Op test ok."
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Installed FF and FZ doors. Stretched gaskets. Set down mitigation mat.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint ice not dispensing, ice bin is full but and yolk rotates while depressing paddle but does not turn auger when bin is present, bin is properly inserted, found yolk loose, tried to tighten but yolk is stripped and will not firmly tighten, advised customer can use crushed ice only until repair is made since auger reverses rotation against direction of flights; ordrng 1 W10465946 (WASHER) and 1 WP63052-2 (YOLK)"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Ran diagnostics on dishwasher. Found heater is working, all other cycles operating properly, no trouble codes. Office to order 2 retainers for bottom panel, one is missing, the other damaged. Set down mitigation mat. Customer just wants the retainers shipped, does not need a return visit.; ordrng 2 W10503548 (retainer)s"
REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Customer complaint ice maker not making as much ice as before, could not provide pop, customer to call office with pop to cover repair, water was in the ice maker and temp was 05 in frz, emptied water, cycled im, im cycled and refilled, unit is operating as designed, noticed customer has plastic water line, advised this is a potential flood hazard and should be replaced with a copper water line; saved tckt"
WASHER WHIRLPOOL WTW6600SW2 "Replaced control, wash plate, and rps kit. All tested ok."