Appliance Repair in Parma, Ohio
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for Parma, OH
Karen - Parma, OH
Lonnie - Parma, OH
Mary Ellen - Parma, OH
Customer service was fantastic. The dispatcher was exceptional and understood my frustration and did her best to make my appointment. The technicians did their best to find the leak in our Whirlpool appliance. They gave us ideas to try to diagnose the leak, since all of the possibilities have been checked.
Antoinette - Parma, OH
Excellent. I doubt it could be better . Very pleased.
The guys were awesome new what they were doing . Very careful to not hit the walls. Very nice
Gloria - Parma, OH
great service, very knowledgeable,
Deloris - Parma, OH
would welcome Paul for any of your repair services.
Gerald - Parma, OH
Very customer oriented
Deloris - Parma, OH
He was very persistent to make sure the job was completed to my satisfaction and correctly done.
Nadine - Parma, OH
She was extremely nice and was able to answer every question I asked her.
Good service...but different techs...not scheduling friendly
Ted - Parma, OH
We had same issue 2 days in a riw and a different tech came out....with differnt opinion snd experirnce. Bith trchs very nice and knowledgeable. Although given a 3 hour window....that varisnce of time made it difficult...as we are school crossing guards and do need to be working ...depending on the time tech shows up. 2 hour window would be much better.
Response from Fred's Appliance Service:
Hi There Ted! Thanks so much for dropping us a line. We appreciate the feedback on the time windows. We will pass this along to management. Have a great week! -The Fred's Team
William - Parma, OH
Great service by Paul
Kenneth - Parma, OH
Always to go the extra mile to get the job done, and to give the satisfaction that it would be done the right way. He should be commended for a job well done and a person you should keep for a long time he has experience.
Very well done
Cindy - Parma, OH
Friendly, down to earth
Irene - Parma, OH
Friendly, down to earth
Donna - Parma, OH
Still having the same problem the dishwasher is not fixed
Response from Fred's Appliance Service:
Hi There Donna! Thanks for dropping us a note. We're very sorry you seem to still be having issues. Our office will be calling you shortly to address. Speak soon. -The Fred's Team
Carol - Parma, OH
I hope he solved the problem.
Charles - Parma, OH
Did a good job on repair. Hopefully it holds out.
Jean - Parma, OH
Joyce - Parma, OH
Lois - Parma, OH
Courteous, friendly, worked hard to find problem.
Paul is awesome
Patti - Parma, OH
Justin - Parma, OH
Natalie - Parma, OH
Great freezer fix
Marybeth - Parma, OH
Paul is a great guy. He took care of my freezer issues. Explained exactly, what the problem was. Would highly, recommend.
Great and Professional Service
Donna - Parma, OH
Very Professional and knowledgeable. Knew what to do and what was needed.
RANGE JENN-AIR JES9860CAS02 CC that the front left burner is not working. Found the front left burner not turning on. Switched cartridges and the left burner did not turn on. Checked the switch has continuity on the red and purple and the black and purple. Will need a new relay. Will need extra time if cust decides to repair
DRYER WHIRLPOOL WED4815EW1 "Installed new timer, op test good"
DRYER AMANA NED4655EW1 "Cust showed pop, sent pic. CC that the unit is not heating. Checked outlet L1-n 120 volts L2- n 120 volts L1 to L2 0 volts. Will need an electrician. Optest ok."
WASHER WHIRLPOOL WTW6600SB3 "CC that the unit went off balance, moved and makes a loud noise in spin. Found the bearings are worn. Will need new bearings. Cust doesn’t want to repair"
REFRIGERATOR WHIRLPOOL ET8MHKXMQ03 CC that ther is water in the freezer and ff section. Fund the drain hole s blocked wth ice. Steamed the ice out. Drain hole is clear. Used a copper wire around the drain hole. Put foil tape on the back of the evap cover to prevent rust going down the drain tube. Optest ok.
KITCHEN MAYTAG MDB7759AWB3 "CC that the unit was smoking. Checked the control, found burnt marks on the control and wires. Cust does not want to repair."
REFRIGERATOR MAYTAG MFI2269VEM10 "Installed new parts, op test good"
DISHWASHER WHIRLPOOL WDF330PAHB1 "Customer complaint dishes were dirty the first load then progressively better after that and there were some white chips on the bottom, white chips is dried detergent, gave finish samples and advised on 2 tbsp max in this unit"
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer complaint only dispensing crushed ice, confirmed found solenoid failed, replaced with pre I’d part, op test good"
WASHER MAYTAG MHW5500FC1 "Customer complaint of the F E error, plugged unit in, unit started draining , canceled, ran diagnostics no error codes found, ran test cycle, unit completed test cycle, unit is operating as designed"
RANGE WHIRLPOOL WFE515S0EW1 "Installed new element, op test good"
WASHER MAYTAG MVWX655DW0 "Customer complaint of loud noise, found pulley had come loose and rubbed through shield, added loc-tite and tightened pulley, installed new pulley shield , op test good ; used 1 W10427633 ("
DRYER KENMORE 110.7513241 "Customer complaint dial not moving on timer dryer stays running, found timer motor failed, unit needs new timer WPW10186032, customer does not want repair at this time, left quote; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR MAYTAG MFI2269VEM10 "Cannot install new bracket to glide, glide damaged from drawer falling from opening and closing, need drawer glide with the bracket sent; ordrng 1 WPW10235357 (glide)"
REFRIGERATOR WHIRLPOOL ED5VHGXMQ00 "Customer complaint that unit is leaking, ran water dispenser, cycled ice maker , filled evaporator drain pan, evaporator drain tube is clear, no leaks found, unable to duplicate the problem , unit is operating as designed"
WASHER WHIRLPOOL WTW5000DW1 "Cc cycle not advancing. F7E1 basket speed fault. In service mode, unit would pulse in spin and agitate. Looked under unit found belt off and oil over all components (motor, belt, shield, shifter, cam, cap). Cleaned off and replaced belt, useable for now. Wash plate can come off but is chipped. Ordering all drive system parts and wash plate.; ordrng 2 9741052 (screw)s and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 W11283592 (MOTOR) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
DISHWASHER WHIRLPOOL WDF330PAHB1 "Installed sump and motor asm, op test good"
RANGE WHIRLPOOL WFE515S0EW1 "Customer complaint that hot surface light stays on, confirmed, right front element is sending power to indicator light, unit needs new right front element; ordrng 1 W11047722 (elmnt-surf)"
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that unit is not working, ran diagnostics found f8e1(long/no fill error code, ran manual test cycle , hot and cold valve open and close, found pressure hose popped off of control, secured, started normal wash cycle, unit filled and began washing, op test good"
WASHER MAYTAG MVWB765FW3 "Customer complaint washer keeps saying off balance, confirmed ran diagnostics found f0e5 obL, unit is leveled, spin test passed, switching to agitation basket shook around aggressively for a few seconds before switching to agitate then agitated normally, found nothing binding basket or rotor, ran calibration, completed with no faults, retested switching from spin to agitation and back 5 times without failure, instructed customer on proper loading habits, op test good"
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "Customer complaint of frost build up in freezer section, all gaskets are sealing well, freezer section drawer tracks are good, unit is operating as designed"
WASHER WHIRLPOOL WTW4816FW2 "Installed new control, op test good"
DISHWASHER WHIRLPOOL WDF330PAHB1 "Customer complaint dishwasher fills but then doesn’t make the whoosh sound and won’t clean, confirmed, motor failed, unit needs sump asm; ordrng 1 W11025157 (pump&motor)"
REFRIGERATOR MAYTAG MRT118FFFE01 "Checked refrigerator, shelving was off center due to plastic. Removed plastic to level shelves. Found scratches throughout surface of doors, took photo of some of the scratches. Silver box on bottom back is the compressor support tray. Definite cosmetic issues on the doors. Customer is contacting the manufacturer. Did not put in drawer yet, until customer finds out if the appliance is being replaced."
RANGE WHIRLPOOL KGCC566RBL05 "Checked cooktop oven, found a large part of the harness damaged, along with the valves. Power is shorted through the harness, extensive damage to harness, gas valves, etc. Appliance cannot be used, safety issues. 7Kevin from Whirlpool says the product is repairable, as long as it is “completely rebuilt”, all valves, spark module, harness, etc. Customer contacting customer service at this time, repairs would be what they paid for the appliance."
RANGE JENN-AIR JES1750FS1 Installed new oven front/glass.
RANGE WHIRLPOOL WFG320M0BW2 "Replaced door gasket, op test good"
REFRIGERATOR WHIRLPOOL GD5RVAXVY03 "Arrived, customer said has been plugged in for 2+ hours. Was previously unplugged for 5/6 hours. Freezer evap has a good frost pattern. Evap fan not blowing, checked and found open. Needs fan motor. ***customer paid svc do not order part; ordrng 1 WPW10236142 (motor-evap 131.41), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that unit is not starting, confirmed, nothing working, no lights, control is recieving 120vac , unit needs new control; ordrng 1 W11170319 (CNTRL )"
RANGE WHIRLPOOL WFG320M0BW2 "Cust showed pop, Customer complaint door seal is broken, confirmed bottom of door gasket has torn and hangs down 2-3” under door, unit needs new door gasket; ordrng 1 W10535778 (gaskt-door)"
RANGE WHIRLPOOL WFG745H0FS1 Replace parts order opt test ok
RANGE WHIRLPOOL JGS9900BDB "Customers original complaint was the front right burner does not ignite but now none of them do, no burner is igniting no spark at all, per techline suggested action in notes I checked power at spark module, power at terminal block is correct, removed spk mod cap to expose board and prongs for testing, found black to white (L1 to N) 0v, black to ground 120v, black at harness and white at terminal block 120v, isolated white, white wire ohms check passed, found clip inside harness connector to spk mod bent up and not connecting to spk mod, removed wire to expose clip, no damage, adjusted clip, reinstalled, getting 120v now at spk mod wht to blk, three burners work but the original FR burner is still not sparking, removed harness and found the same issue with the yellow clip inside connector, removed the yellow, blue, black and red wire and clips from connector and adjusted, connections are tight, all four burners spark and ignite, op test good"
WASHER MAYTAG MVWX655DW0 "Customer complaint of loud noise, found pulley bolt loose causing pulley to rub on shield, tightened bolt, installed new shield, op test good ; used 1 WPW10427633XXX (XXX DO NOT RESTOCK XXX 27.15) from stock"
RANGE WHIRLPOOL WEG745H0FS0 "CC that the oven does not self clean, the oven goes back to 350* when set for 400*. Advised cust the aqua lift only gets to about 200*. Heated oven to 400* took temps. Working as designed. Optest ok"