Appliance Repair in Parma, Ohio
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for Parma, OH
Carol - Parma, OH
I hope he solved the problem.
Charles - Parma, OH
Did a good job on repair. Hopefully it holds out.
Jean - Parma, OH
Joyce - Parma, OH
Lois - Parma, OH
Courteous, friendly, worked hard to find problem.
Paul is awesome
Patti - Parma, OH
Justin - Parma, OH
Natalie - Parma, OH
Great freezer fix
Marybeth - Parma, OH
Paul is a great guy. He took care of my freezer issues. Explained exactly, what the problem was. Would highly, recommend.
Great and Professional Service
Donna - Parma, OH
Very Professional and knowledgeable. Knew what to do and what was needed.
Cory - Parma, OH
Quick and Easy!
Irene - Parma, OH
Irene - Parma, OH
The experience was great, they kept me informed every step of the way!
Great and fast!
John - Parma, OH
Great fixed in no time
Art - Parma, OH
Would only call Fred's service for my repairs
T.J. - Parma, OH
We used Fred's for a warranty repair to our Whirlpool refrigerator. The manufacturer sent us the part but it was harder to install then I thought so they scheduled Fred's to install the item. It was a GREAT idea. The part was harder to install then I though and it took the tech a while to get it installed properly. The tech was a nice young man who put on booties when he entered the house and took special care to make sure our things were handled with care. Fred's called once to schedule the service and then followed up with an email and we could even track the tech's schedule via the web. That was outstanding.
Antonio - Parma, OH
Great Service little hi on Price
Robert - Parma, OH
Also me repair man Paul
Mary-ann - Parma, OH
Carolyn - Parma, OH
Corey was very knowledgeable and professional.
Bruce - Parma, OH
Paul was great. checked on my dryer and pin-pointed the problems and took care of them for me. Very personal tech who communicates well with the customer. Great knowledge. Will ask for him again if needed. Good asset to your company!!
Nothing done - couldn’t find leak!
Jim - Parma, OH
Not very happy! Service lasted 2 hours. Couldn’t find leak. Left 2 pieces of white paper to place under dishwasher and told me to run normal cycle and then watch for leaks and send video/pictures. Really? Have replaced flooring twice now due to leaks with this dishwasher and repaired already once by your company. Will now have to schedule another appointment and take time off from work to have them come out and check and then another day off to have them fix it once they get part. I just replaced floor again and checked by placing paper towels under the dishwasher prior to service call and paper towels were definitely wet! Not very happy customer. Under warranty. No cost to me justvtime and aggravation!
Response from Fred's Appliance Service:
Hi Laura, Thank you for taking the time to submit your review. Intermittent issues can be incredibly difficult to diagnose especially when the machine isn't acting up at the time of service. I do see that your technician both the high pressure wash and drain cycles and could not duplicate the issue. Since this was the case, the technician recommended taking a video so that he will be able to see more clearly where it is leaking and assist in the diagnosis rather than guessing what the issue may be. We will be happy to come out and take another to get this squared away for you! Since your unit is under warranty, you will need to call your warranty company in order to set up your service appointment. Thank you! The Fred's Team
Alan - Parma, OH
Quick diagnosis and quick repair time.
John - Parma, OH
Macaulay identified all failed parts quickly. A service call was scheduled for the day after the parts were received. Macaulay installed the parts in under two hours. The refrigerator has been operating with out any problems for days.
Brett - Parma, OH
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Installed water valve, op test good"
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer won’t go past wash light, ran diagnostics found F8e1 unable to reach target rpm, f7e1 long fill long fill, and f7e6 motor fault, ran spin and agitation test, motor just humming, capacitor failed unit needs new motor cap; ordrng 1 W11158831 (CAP)"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Customer complaint water valve leaking behind fridge, confirmed inlet valve is leaking from seam at solenoi, unit needs new water valve; ordrng 1 WPW10238100 (WATER VALVE)"
WASHER MAYTAG MVWC415EW1 "Customer complaint washer was jumping around when she was washing towels it moved so she stopped the cycle and thought something could be broken, ran diagnostics f0e5 out of balance load, cleared, suspension checks good, unit runs high spin and agitation normally, unit is operating as designed, advised customer to wash like items and simply even out the load and resume the cycle to correct"
REFRIGERATOR FRIGIDAIRE FGHF2366PFBA "Replaced gasket, handler kit, and installed compound. Found she’ll mount broken on crisper drawer. Office to order crisper drawer support.; ordrng 1 242079401 (support)"
WASHER WHIRLPOOL WTW4800BQ1 "Customer complaint washer left soap in bathroom rugs when washed, ran diagnostics no codes found, suspension is good, unit is level, water pressure is good, customer is not using too much soap, customer demonstrated a cycle, found customer switching to 2 rinses after cycle already starts, explained the units features, unable to duplicate the problem"
REFRIGERATOR WHIRLPOOL WRS586FLDM00 "Customer complaint dispenser is jumping water line and only trickles water every time it’s used, tested dispenser and it was jumpy, removed water filter and retried dispenser, water came out normal with good pressure, shook filter and reinstalled water dispensing as normal, customer stated but after several uses it will jump again, customer has good tap water, advised customer to leave filter out for a day or two there should be no issues dispensing water, if true the filter is causing the issue"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Tested ice maker, found sporadic operation, will activate properly with voltage, then not, internal issue. Also, freezer door has a warped spot at the top, inside where internal foam has come through. Technician made as many adjustments to doors as possible, and door still not sealing properly. Office to order freezer door and ice maker. Also, blockage in drain line could not be cleared, has a kinked area,is a safety issue, will also need replaced. Did not schedule a solid return visit, until disposition of whether unit will be replaced can be resolved.; ordrng 1 LW11026425 (DOOR, LEFT HAND FREEZER STAINLESS) and 1 W10873791 (icemaker) and 1 WPW10153550 (extension)"
WASHER WHIRLPOOL WTW5000DW2 "Replaced control, calibrated, op test good"
OTR MICROWAVE KITCHENAID KHMS2040BSS0 "Customer complaint he put one potato in oven and stated sensor feature the unit beeped done but display read “add more cook time 00:00” so without checking potato he pressed the sensor over again and walked away, the potato had a thermal event, customer unplugged unit right then, found black soot on cavity ceiling can be wiped, no permanent damage has been done, plugged unit in and ran 1 potato on potato cycle, let unit complete cycle, unit beeped and then read what customer said, though the potato was done, this is an optional feature at the end of the cycle, could not locate and English version of user guide to point out to customer"
RANGE WHIRLPOOL GS563LXSS0 "Customer complaint after a selfclean for the first time both bake and broil will not work, confirmed neither bake or broil sparks, control is sending power to dsi board, dsi board failed, left quote with customer they would like to shop around before repair and will contact us if they wish to proceed, WPW10331686; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint washer will not start, confirmed start button does not start cycle, unplugged unit checked power, power is correct, plugged in unit, unit now turns on, ran diagnostics found no codes"
REFRIGERATOR WHIRLPOOL WRS586FLDM00 Found cracked line near inlet valve. Corrected plastic line. All tested ok.
WASHER MAYTAG MVWC200BW1 "Installed gearcase and shield, op test good, unit is next to floor drain in basement no need for water mat"
WASHER MAYTAG MVWB765FW2 Installed new hoses. Original hoses were damaged from improper installation. All testing ok now.
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint washer not working, found pop through entitlement, confirmed unit does nothing, led on cntrl is off, unplugged the unit power is good, found if the j12 shifter connection at control is removed from the board and you plug in power led is on, ran diagnostics found f3e1 pressure system fault, customer has drain hose from unit hanging using the bracket then tightly connects to another hose that runs to the floor drain, advised drain hose needs an air gap, replaced actuator with ts, op test no good, found same thing occurred when removing new shifter from the board, checked wire harness for continuity, good, unit needs new control; ordrng 1 W11116590 (CNTRL), used 1 W10913953 (ACTUATOR) from stock"
DISHWASHER WHIRLPOOL WDF520PADB7 "Customer complaint dishwasher did not fill with water, found pop through entitlement, started wash cycle unit filled and advanced to wash, repeated, harness is good, unable to duplicate the problem, unit is operating as designed"
WASHER MAYTAG MVWB835DW3 "Tested washer, found F8E1, long fill and F7E0, power loss. Control did not respond to first automatic test. Checked connections between control and user interface, made sure all proper ac and dc voltages present. Now able to reset codes and run automatic tests, washer now working properly on fill, agitate, spin and drain tests. Set down mitigation mat."
REFRIGERATOR FRIGIDAIRE FGHF2366PFBA "Unit is pulling air and freezing fill line. Office to order compound, gaskets, and air handling kit.; ordrng 2 242146002 (gaskets)s and 1 5303918784 (air handler housin) and 1 5305877995 (compound)"
WASHER WHIRLPOOL WTW5000DW1 "Tested washer, found drip on back side of drain valve. Removed and reset drain line, washer now working properly."
WASHER MAYTAG MVWB765FW2 "Found back of cold water inlet hose leaking, leak is at hose, not washer. Customer is contacting Home Depot to check on the installation end."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Low side 19 inch vacuum. High side 80 psi.Spoke with Whirlpool tech line They updated the file with the pressure readings and instructed that they will be contacting the customer around the middle of next week 2/6.
DISHWASHER KITCHENAID KDTE104DSS1 Unit has 120 vac but open neutral. Corrected issue. All tested ok.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Unit is leaking water onto floor. Found water leaking from filter housing. Line was not seated in fitting fully. Reseated line. Purged air from lines. All tested ok.
DISHWASHER FRIGIDAIRE FFBD2406NS11B "Installed pump assembly, tested dishwasher, now working properly. Set down mitigation mat."
WASHER WHIRLPOOL WTW5000DW1 "Ran fill test to past pressure hose outlet. Ran spin/agitate and automatic tests, did not find leak at pressure hose, water valve inlet, drain pump or gear case assembly. No leak found at this time. Set mitigation mat down."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Unit low on refrigerant. Reclaimed about 1 ounce of refrigerant. Installed dye drier from truck stock. Pulled vacuum and held for 15 minutes. Charged unit with 4.5 ounces of r134a. All tested ok.; used 1 WPW10143759 (DRIER) from stock
WASHER MAYTAG MVWB835DW0 "Replaced gearcase, op test good"
DRYER ELE WHIRLPOOL WED5000DW2 "Customer complaint dryer is not working, confirmed dryer does nothing, unit getting proper power, found door latch broken, quoted to use ts compatible latch, maintenance called owner; saved tckt"
DISHWASHER WHIRLPOOL WDT720PADM1 "Customer complaint dishwasher leaks from door still, removed outer door and started cycle, found water dripping from air vent on top left corner, rubber seal is good unit needs vent WPW10428211 and the deflector W11112070 vent comes with seal, customer opted for silicon around vent, if this does not work informed customer quote is good for 30 days"
DRYER MAYTAG MGDC215EW2 "Customer complaint of dryer not heating very good, found burner cycling off during timed dry high heat cycle, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, removed vent and ran dryer, unit did not cycle off"
WASHER MAYTAG MHW5500FW1 "Tested washer, found clamp and hose loose on drain pump. Re connected lines to pump, tested washer, now operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
DRYER MAYTAG MEDC465HW "Customer complaint is the dryer sounds loud if it were in someone’s kitchen louder than the 25 yr old Maytag they switched from, started normal cycle with clothes in, sounds were normal operation, metal walls are thinner than their old one but his is normal, unit is operating as designed"
DISHWASHER AMANA MDB4949SDM0 "Tested dishwasher, found blockage at drain line next to pump. Cleared line, ran wash and drain, now working properly. Set down mitigation mat."