Appliance Repair in Parma, Ohio
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Local Reviews
for Parma, OH
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victoria - Parma, OH
Everyone was very nice and professional.
Super tech did repairs !
MARY - Parma, OH
Very professional and knowledgeable
tech. was very nice
Valerie - Parma, OH
labor and service charge was a bit pricey, did not have a choice going through maytag warranty. Also it took a week for them to send out a tech, then another 3 days for parts. For what I paid I could have bought a brand new microwave.
Response from Fred's Appliance Service:
Hi Valerie, Thank you for taking the time to submit your review. We are happy to hear that your technician was very nice! We frequently evaluate our pricing to ensure it aligns with the industry based on the service that we provide. We will be sure to address your review during our next evaluation. Thank you! The Fred's Team
Okay service
Donna - Parma, OH
Response from Fred's Appliance Service:
Hi Donna, Thank you for taking the time to submit your feedback. I am sorry to hear that you received less than 5 star service! We have a make-it-right policy and would appreciate the opportunity to be able to make-it-right for you! If there is anything additional that you need or request, please do not hesitate to reach out to our team. 1-888-45-FREDS We will be happy to help and provide you with 5 star service! Thank you, The Fred's Team
great tech. pleasant. knew the product well.
Daniel - Parma, OH
Great customer service
Tom - Parma, OH
Good experience
Issue not fixed. 4 times on the raw
NOOR - Parma, OH
Issue not fixed. Came 4 times
Response from Fred's Appliance Service:
Hello Noor, Thank you for submitting your review. We would be happy to come take another look at your unit and get you all take care of. Since this is still under warranty, you will simply need to call Whirlpool to schedule an appointment. They can be reached at 1-800-253-1301. Thank you! The Fred's Team
Great service on time .quickly done cleaned up
GEORGE - Parma, OH
Great Service
ERIC - Parma, OH
Chad was very professional and took care of the issue very quick
Laurie
LORI - Parma, OH
Professional & punctual
John
John - Parma, OH
Great service
2nd service
JOHN - Parma, OH
Dryer fix
JACK - Parma, OH
Great. Tech was great
Good service
Arthur - Parma, OH
Carrie
Carrie - Parma, OH
great service
JOHN - Parma, OH
Great service
ARTHUR - Parma, OH
Professional fast and courteous
Good once got here
Greg - Parma, OH
They missed first appointment had to reschedule
Response from Fred's Appliance Service:
Hi Greg, Thank you for taking the time to submit your feedback. I do see that your appointment was canceled because it was not confirmed and we could not get ahold of you at the time the technician was ready to head to your home. I am happy to hear that we got you rescheduled and all taken care of! We hope you're enjoying your dishwasher being up and running again. Should you experience any issues, do not hesitate to call us at 1-888-45-FREDS! Have a great weekend! The Fred's Team
Great service!
JOAN - Parma, OH
Good experience!
y
SANDRA - Parma, OH
Well trained professional repairman.
JOHN - Parma, OH
Chad diagnosed the problem quickly and ordered the parts which were under warranty. The all repairs were made under two hours, the refrigerator has been preforming like new for days with no problems.
Response from Fred's Appliance Service:
John, Thank you so much for sharing your feedback! We know how stressful it can be to have a refrigerator break down, so we do our best to get you up and running as quickly as possible. We are glad Chad was efficient in assisting you! Have a great weekend! The Fred's Team
did not even try to look into problem
SANDRA - Parma, OH
late, and not helpful to our concern.
Response from Fred's Appliance Service:
Hi Sandra, Thank you for taking the time to give us your feedback. I do see that the technician arrived later than your scheduled appointment and I do apologize for that! In regards to the repair, I see the technician measured the temperature of the water coming from your dispenser and it matches the internal temperature of the refrigerator. Since the reservoir for the water dispenser is in the refrigerator, that is the temperature that it will dispense. However, if you are still having issues with the temperature, I would recommend calling the manufacturer of the refrigerator to see if they have had any similar issues. We are happy to come out to take another look as well. Simply call us at 1-888-45-FREDS. Have a great rest of your week! The Fred's Team
Ed
ED - Parma, OH
Our technician was polite, courteous, and professional ...fully explained the problem, how he was going to fix it... In short, a wonderful experience all the way around
Great service
KYLE - Parma, OH
We needed our dryer repaired and we had a great experience with Fred’s Appliance. Scheduling an appointment was very convenient since there were a lot of openings to choose from. Chad repaired our dryer very fast and was very knowledgeable, kind, and professional. I would definitely recommend this company.
Laura
LAURA - Parma, OH
Great service
Chad P.
KDFE104DWH2 KITCHENAID DISHWASHER Reinstalled sprayer, corrected gasket on disp and raised upper rack. Ran calibration. Op test ok. ; Job Cmpltd
Chad P.
MVWX655DW1 WHIRLPOOL WASHER Found unit stored long fill fault and o.b. Fault. Found leveling leg backed up into base. Corrected leveling leg. Adjusted water supply and checked inlet. Now more water going to unit. Advised to use as normal. Op test ok. ; Job Cmpltd
Chad P.
WRF555SDFZ03 WHIRLPOOL REFRIGERATOR Found cubes sticking together in twos or three from the mold causing them to hit the chopper blades when dispensing. Turned cube size down. Advised to use as normal. ; Job Cmpltd
Chad P.
MVWX655DW1 WHIRLPOOL WASHER Found unit dropping power in spin. Ran power from a different outlet. Unit ran correctly. Advised to have electrician check power supply. If issues continue to contact wpl back for service. ; Job Cmpltd
Chad P.
FGES3065PBG FRIGIDAIRE RANGE Ran bake. Found oven prompting commands on its own. Membrane is separating from the console. Needs console and membrane replaced at the same time. ; ordrng 1 139059401 (panel assembly) and 1 5304503758 (CONTROL)
Dan H.
MDB7749SBM2 MAYTAG DISHWASHER Customer complaint that unit is not starting, confirmed, found several dead keys, stuck key test shows control is good, unit needs new user interface ; ordrng 1 W10811169 (user interface )
Chad P.
WFE515S0EB1 WHIRLPOOL RANGE Replaced cooktop. Op test ok ; Job Cmpltd
Paul P.
WTW5000DW0 Whirlpool Washer Made sure washer balanced/level in all directions, all suspension related parts connected properly. Ran average sized test load on low spin, and regular wash cycle. Washer still moves excessively with tech balancing load. Washer has had control and suspension replaced recently. Original unbalanced condition and washer coming off pedestal affected the overall condition of the washer, and side of washer has dent (see pictures). There are no other components we can replace to affect the balance of the washer. Customer will be following up with the warranty company.; Job Cmpltd,
Holly B.
WRF757SDEM00 Whirlpool Refrigerator Replaced shipped components in to refrigerator. Tested U.I., and water dispensing, all working properly. Set refrigerator to recommended settings. Put down mitigation mat.; Job Cmpltd,
Macaulay G.
MVWC415EW1 MAYTAG WASHER Lid latching when it is closed, with cycle being started. Replaced lid latch from truck stock. Ran calibration cycle. All tested ok. ; used 1 W10838613 (LATCH)
Corina B.
AER5845QAF whirlpool range CC that the door came off the hinges. Found the locking tab was beside the hinge. Refined the hinge. Heated oven to 300*. Optest ok. ; Job Cmpltd
Macaulay G.
JCD2389GTB JENN-AIR REFRIGERATOR Replaced compressor and heater. Reclaimed refrigerant and vacuumed system, held vacuum for 15 minutes. Charged with 5.5 ounces R134a. All tested ok.; Job Cmpltd
Paul P.
WTW5000DW0 Whirlpool Washer Replaced control and suspension. Ran calibration and manual tests, washer is operating properly
Dan H.
KDTM354DSS4 KITCHENAID DISHWASHER Installed new upper rack tracks, op test good
Chad P.
WFE515S0EB1 WHIRLPOOL RANGE Cc complaint that cook top has discolored. Attempted to clean. No effect. Discoloration looks like when you heat metal and it develops a blueish color. Needs cooktop replaced. Ran entitlement for pop. Checks good. ; ordrng 1 W10245805 (cooktop)
Chad P.
KUDS30IXWH6 KITCHENAID DISHWASHER Found adjusters broken. Needs adjuster kit. S23010 for parts and labor. Installed adjusters. Op test ok. ; used 1 W10712394 (ADJUSTER (SET OF 2))
Paul P.
AGR66003SFS1 amana range Replaced burner caps and front burner heads, tested range, working properly now.; Job Cmpltd
Paul P.
WRF757SDEM00 whirlpool refrigerator Found excessive frost buildup in freezer, checked door fit and seals. Per service pointer #W10842568, office to order part W10864519, adapter for grey door seal. User interface not fully lighting, connections are testing properly. Office to order user interface. Set down mitigation mat.; ordrng 1 W10864269 (cntrl-elec) and 1 W10864519 (adapter)
Chad P.
WGD75HEFW0 whirlpool dryer Replaced blower. Op test ok. ; Job Cmpltd
Dan H.
KDTM354DSS4 KITCHENAID DISHWASHER Customer complaint that upper rack is falling off, found right side track broken, unit needs new upper rack tracks; ordrng 1 W11259785 (TRACK) and 1 W11259786 (TRACK)
Dan H.
GI6FARXXF05 WHIRLPOOL REFRIGERATOR Installed new door seal, op test good ; Job Cmplt
Chad P.
WTW5000DW0 whirlpool washer Cust has video of unit literally jumping off the pedestal. Unit is not storing out of balance faults. Needs control and suspension. Advised to not wash a few items at a time. Unit must have enough clothing to go around the basket. ; ordrng 1 W10634026 (cntrl-elec) and 1 W11130362 (SUSPENSION)
Chad P.
KSC23C8EYY02 KITCHENAID REFRIGERATOR Found several issues with unit. Found no power to I.m. Or auger. Harness in door broken. Also, ff evap fan and sensor failed. Evap solid block of ice. Needs fan, thermistor (sensor) and fz door
Paul P.
MDB4949SDZ0 Maytag Dishwasher Slight sudsing at end of cycle. Customer is using rinse aid and proper dishwasher soap (cascade pods). Performed water hardness test, water at 15 plus gpg. Suggest customer try quick wash cycle, and not to add booster (finish powder), but to try finish water hardness additive, if any. Set down mitigation mat.; Job Cmpltd,
Corina B.
WRS526SIAE WHIRLPOOL REFRIGERATOR Replaced the diffuser. Optest ok. ; Job Cmpltd
Corina B.
WDF560SAFT1 whirlpool dishwasher CC that there is a loud noise when it is running. Started unit ran for 15 minutes. Could not duplicate the problem. Optest ok. ; Job Cmpltd,
Corina B.
WRS325SDHV00 whirlpool refrigerator CC that the ff door slams shut. Advised cust with having bottles of juice and heavy items will make the door slam. Optest ok. ; Job Cmpltd
Corey L.
WFC7500VW2 WHIRLPOOL WASHER , Customer complaint washer won’t drain, started drain and spin, confirmed unit won’t drain, turned filter to open a tiny bit while unit was still in drain, unit started to drain, let water drain out then stopped cycle and opened drain filter all the way and found a dryer sheet stuck to propeller, cleared, unit drained, op test good, instructed customer on how to access with the two clips on front access panel, customer called whpl, lady asked to speak with tech to verify ser#, bill with #wfu1u00dpl1; Job Cmpltd
Dan H.
GI6FARXXF05 WHIRLPOOL REFRIGERATOR Customer complaint of frost build up in freezer section, freezer section gasket is good and sealing, found rainstorm fresh food section door gasket torn, unit needs new door gasket; ordrng 1 W10443238 (SEAL)
Chad P.
WTW5000DW WHIRLPOOL WASHER No stored faults in system. Found front left leveling leg backed upward. Corrected leveling leg and ran service mode. Op test ok. ; Job Cmpltd
Chad P.
WRS526SIAE WHIRLPOOL REFRIGERATOR Found damper cannot find its home position. Needs damper assy replaced. ; ordrng 1 W10814173 (DIFFUSER)
Chad P.
MEDC215EW1 MAYTAG DRYER Found push to start button disconnected. Connected and ran timed dry. Op test ok. ; Job Cmpltd
Corey L.
MMV4205DE1 Maytag Microwave Installed parts, op test good; Job Cmpltd
Paul P.
WRF990SLAM00 WHIRLPOOL REFRIGERATOR Found damage between water reservoir and water valve, looks like lines were bent in between. Office to order water reservoir and water valve. Only charging for service call today.; ordrng 1 W11168758 (RESERVOIR) and 1 WPW10341329 (water valve assy)