Appliance Repair in Parma, Ohio
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for Parma, OH
Corey L is Awesome!
Jeff - Parma, OH
I specifically requested to have Corey L come to my home to do this repair. He is such a great person. He is very professional and makes repairs look so easy to do. I have great confidence in him and welcome him into my home. He represents Fred's Appliance and Whirlpool with outstanding customer service and you can tell that he takes pride in his work. I hope that you is rewarded for the excellent job that he does.
they can't seem to find what is the problem with my washer
Daria - Parma, OH
I have had 5 visits and no one can find out why my machine is not spinning out the cloths or why when I clean the machine the soap is still coming out the back. I have cleaned it 5 times in a row with no soap and the next load I wash the machine again and soap is coming out the back. I was told by one of the team that it was my problem and good luck.
Response from Fred's Appliance Service:
Hi Daria, Thank you for sharing your review with us! Washing machines can be picky about soap types and amounts. Our technicians were not able to find any issues with the way your machine is operating. This likely means the issues you are experiencing are with soap usage. We recommend following the instructions in the manual as well as running soap-free cycles to get rid of the extra suds. Thank you! The Fred's Team
Debi - Parma, OH
Very quick service
Danyiel - Parma, OH
Renee - Parma, OH
Daria - Parma, OH
The issue was not solved yet but l they did all they could
Ilona - Parma, OH
Lauren - Parma, OH
I received appointment confirmation and updated so I knew when the repairman would be there. The tech was friendly, helpful, and informative. The issue was fixed quickly. Definitely would recommend them!
great service and corey was very efficent and helpful
Kenneth - Parma, OH
Maria - Parma, OH
Prompt professional service
John - Parma, OH
We had multiple appliances assessed. Technician took the proper time to diagnose each one. Gave us thorough explanations. Excellent service. Knew immediately what was wrong with the refrigerator. Friendly interaction. Fred's Appliance is popular so it was the following week before they had an opening to fix the fridge.
Nick was great! Personable and professional
John - Parma, OH
Tech was great! However our refrigerator is still not as cold as we want. We can’t get the temperature below 41 degrees. Still having an issue with our unit.
Response from Fred's Appliance Service:
Hi There John! Thanks for dropping us a line. Oh no! We're sorry you're having more issues. We will be in touch shortly to get you right back on the schedule to get this addressed. Speak soon! -The Fred's Team
William - Parma, OH
We were very pleased with our service from Fred’s Appliance. Jeff, who came to service our dryer, was a very knowledgeable and very personable young man. He took his time to explain a number of things about the dryer to us. He is an asset to this company. A very very nice you man. It was a pleasure just to talk with him.
Richard - Parma, OH
Corey just had to level my fridge, something th stores installers didn't do. I could of done this but at 86 I figure it should have been done at delivery, Of course a single woman or elderly lady can't or shouldn't be expected to do so. Corey did his job professionally and quickly- THANKS
Excellent customer service
Mary Ellen - Parma, OH
Corina solved the problem that 5 previous technicians could not solved. We appreciate her help and excellent service.
Corey L was wonderful
Jeff - Parma, OH
The entire experience of schedule the repair was easy and great. Corey L was the best part because of his professional manner, patience with my questions and just a very nice person. The tracking link was great in order to narrow down the time he would arrive and then to get the 20 minute call was great. Thank you so much for providing such great customer service.
Karen - Parma, OH
Lonnie - Parma, OH
Mary Ellen - Parma, OH
Customer service was fantastic. The dispatcher was exceptional and understood my frustration and did her best to make my appointment. The technicians did their best to find the leak in our Whirlpool appliance. They gave us ideas to try to diagnose the leak, since all of the possibilities have been checked.
Antoinette - Parma, OH
Excellent. I doubt it could be better . Very pleased.
The guys were awesome new what they were doing . Very careful to not hit the walls. Very nice
Gloria - Parma, OH
great service, very knowledgeable,
Deloris - Parma, OH
would welcome Paul for any of your repair services.
Gerald - Parma, OH
Very customer oriented
Deloris - Parma, OH
He was very persistent to make sure the job was completed to my satisfaction and correctly done.
Nadine - Parma, OH
She was extremely nice and was able to answer every question I asked her.
RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint of bad smell and getting into food taste, customer had oven preheating to 415, confirmed found odd chemical like smell from left side at top between burner knobs, removed paneling to insulation nothing found, cannot find a cause to the smell, using black light a stain of something under oven in broil section can be seen, advised customer to do extensive cleaning of the unit"
REFRIGERATOR WHIRLPOOL WRF560SMYW04 "Installed evap fan motor, op test good, advised customer to allow 24 hours for temps to settle"
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Replaced part. Tested, no leaks. Op test ok."
WASHER MAYTAG MVWB765FW3 "Customer complaint washer does not fill much on sensing cycles and in deep fill when draining there is too much water that drains into sink and it fills the sink, the drain has a reducer on it to prevent basement from leaking, ran normal and rapid washes until advanced to wash, unit is operating as designed, took parts for return"
DRYER WHIRLPOOL MGDC465HW0 "Customer complaint of clicking noise, confirmed, found an extra clip rattling around in bottom of cabinet, removed, no noise, op test good"
DRYER WHIRLPOOL WED7000DW1 "Customer complaint that unit is not heating and door handle is broken, found thermal cut off open, unit needs new thermal cut off and door handle, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube customer complaint; ordrng 1 279816 (thermal cut off hi) and 1 W10861225 (handle)"
DRYER MAYTAG MGDB835DC4 Unit it’s not heating the gas is turned on igniter is not getting power of the igniter tested good in the fuses test good needs a new man; ordrng 1 W11133021 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRS312SNHB00 "Customer complaint of a loud noise and recorded it, sounded maybe like something hitting the evap fan blade, customer said they unplugged unit for no more than 5 minutes and the noise went away when plugging back in, has not came back, fans are running, no abnormal operation sounds observed, unable to duplicate the problem"
REFRIGERATOR WHIRLPOOL WRF560SMYW04 "Customer complaint of cooling loss, confirmed temp was 70 in ff and 20*- 3* in frz, found evap fan failed, unit needs evap motor; ordrng 1 WPW10464673 (motor-evap)"
REFRIGERATOR WHIRLPOOL WRS526SIAH00 "Cc water leaking. Found bad valve. Ordering valve*** try for last call of day. Customer won’t be home till after 3; ordrng 1 WPW10238100 (valve-inlt 79.81), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
OTR MICROWAVE MAYTAG MMV6190FZ1 "Installed new transformer and magnetron , op test good"
WASHER WHIRLPOOL WFW94HEXW2 "Customer complaint of f6e1 error, ran diagnostics found f6e1(communication error between central control unit and motor control unit ), f9e1(long drain), and f5e2(door lock error) error codes, unit will not run test cycle, tried to run quick wash cycle, unit started flashing f6e2(communication error between central control unit and user interface ) error code, unit needs new central control unit , customer does not want repair at this time ; ordrng 1 W10427967 (cntrl-elec 159.97), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER GE GTD65EBSJ3WS "Customer complaint dryer won’t work customer replaced door switch and belt switch, unit turns on but won’t rotate , no errors, found belt not correctly installed, advised customer, customer to install belt correctly, briefly explained routing"
DISHWASHER WHIRLPOOL WDF330PAHW1 "Customer complaint that upper rack is falling off, found clip that locks upper rack in had fallen off, no damage to clip or track, reinstalled, op test good"
WASHER WHIRLPOOL WFW95HEDW0 "Customer complaint that spin cycle is not working, ran diagnostics no error codes found, started quick wash cycle, unit completed cycle, high speed spin is working, unable to duplicate the problem , unit is operating as designed"
OTR MICROWAVE MAYTAG MMV6190FZ1 "Customer complaint of loud noise and burning smell, found transformer burning, unit needs new transformer, outlet unit is plugged into has hot/neutral reverse, advised customer that they need an electrician to correct power supply; ordrng 1 W11371718 (TRANSFORMER )"
WALL OVEN WHIRLPOOL WFE540H0ES0 "Replaced bake element, op test good"
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Customer complaint that unit is making too much ice, found bail arm disconnected, , reinstalled, op test good"
REFRIGERATOR FRIGIDAIRE FRS3R4EB0 "Customer complaint that unit is not cooling, fresh food section temperature at 77 degrees, freezer section temperature at 7u degrees , no frost pattern on evaporator fans are running, compressor is not, compressor is seized, unit needs new compressor, customer does not want repair, customer needs refunded for part and labor from previous repair ; ordrng 1 5304475102 (comperssor frz)"
WASHER MAYTAG MVWX655DW1 "Customer complaint washer is stuck on sense, unit was unplugged, plugged in unit, sensing led flashing, held cancel to cancel, customer was not holding down long enough customer held for 4 seconds which is 1 second longer than directed on the unit tech counted 7 seconds to cancel, instructed customer, no error codes, unit is operating as designed"
RANGE WHIRLPOOL WFG525S0HZ1 "Cc right front burner not lighting. Burner sparking. Made sure orifice was cleaned and cleared out. Made sure cap was on right, turned to light. Burner came on, tried a couple more times and had customer test out. Op test ok"
WALL OVEN WHIRLPOOL WFE540H0ES0 "Customer complaint oven not getting to temp when set to 425 and heard a popping noise, started bake for 450, bake element not heating, found element open, unit needs new bake element; ordrng 1 W10779716 (elmnt-bake)"
REFRIGERATOR FRIGIDAIRE FRS3R4EB0 "Installed new thermostat , op test good."
REFRIGERATOR WHIRLPOOL WRS325FDAT02 "Customer complaint door is sagging and not shutting all the way like before, confirmed doors are not level, raised door and added loctite to adjuster bolt, op test good"
WASHER WHIRLPOOL MVWB765FW3 "Customer complaint washer is noisy and wobbly, found bearings failed, unit needs gearcase, found Lin full of powder detergent, advised customer only need 1-2 tbsp of he detergent, replaced gearcase with ts part, op test good ; used 1 W10811956 (CABRIO GEARCASE) from stock"
FREEZER MAYTAG MZF34X16DW01 "Customer complaint that unit is not freezing, temperature at 27 degrees, fan is running, good frost pattern on evaporator, unit needs new control; ordrng 1 W11382529 (CONTROL 243.10), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWX655DW1 "Customer complaint that unit is leaking, started normal wash cycle, unit filled canceled and let drain out, unit is not leaking, floor drain under sink is over flowing, unit is operating as designed"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer complaint that unit is freezing things on left side fresh food section , fresh food section temperature at 42 degrees , nothing found frozen, explained to customer that the left side of unit is where the air flows, showed customer how to adjust temperature, unit is operating as designed"
REFRIGERATOR FRIGIDAIRE FRS3R4EB0 "Customer complaint that unit stops cooling intermittently, fresh food section temperature at 50 degrees, freezer section temperature at 19 degrees, evaporator fan is running, compressor and condenser fan are running, good frost pattern on evaporator, unit needs new thermostat ; ordrng 1 5304496561 (cold control kit), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL WED9500TW2 "Customer complaint dryer is not working at all, confirmed no selections working, correct power is getting to control, harness is plugged into control firm, tech sheet says to replace console, console not longer available, unable to repair"
DRYER WHIRLPOOL WED4815EW1 "Customer complaint that unit keeps tripping breaker, found terminal block burned installed new terminal block, customer needs to purchase new cord, called whirlpool techline;used 1 279320 (BLOCK-TERM) from stock"
WASHER WHIRLPOOL LSC9245BW0 "Installed new timer, op test good"
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that no matter what they do unit fills with the same amount of water, ran diagnostics no error codes found, started normal wash cycle , unit filled to normal level and began washing, unit is operating as designed"
DISHWASHER GE GDF610PMJ2ES "Replaced parts, tested. Op test ok"