"CC that there is a noise. has a video of the noise. Found change in between the washplate and basket. Checked the drain pump, clear. Ran a calibration. Could not duplicate the noise due to not consistent noise. Will need a drain pump. ; ordrng 1 W11396717 (Drain pump)"

"Installed washer spacers on convect baffle. Ran bake and covert bake noise still there, call tech line at 1:26pm spoke to Anthony he asked if we had replaced the convection fan and if we install the spa we washers on the baffle, he recommended using one of the washer in the fan blade under the nut no noise at the moment he said if noise comes back order the fan blade.opt test ok"

Replaced spray arm ran diagnostics cycle opt test ok.

"Cc: door not closingCustomer stated a child fell on door when unit was open. Found hinges bent. Needs hinges. Advised customer could have potentially damaged tub too.Customer does not want to repair at this time ; ordrng 1 WP8534854 (door hinge) and 1 WP8534853 (door hinge), used 1 SHIPPING (shipping and handling) from stock"

"Cc: oven not calibrated correctly, oven too hotRan test bake to 350 degrees. Found unit averaging 343.5 degrees. Advised customer o allow 15-20 mins after pre heat. Unit functioning as designed. Op test ok"