The technician stated that he could not see any problems, meaning that the unsatisfactory performance of the appliance is not a malfunction but a feature. I obviously bought a piece of junk. My options are to live with it or spend another large some for another refrigerator--which would almost unavoidably be another piece of junk. At least I have established that Whirlpool is not possibly but certainly to be put on my list of brands to never again consider buying.

Knowledgeable and did a great job not only with the service but also with explaining. Thank you!

When our not that old clothes washer developed a strange sound, I did an internet search and found SOME of my washers kin had the same problem emanating from a failed computer board, and it appeared SOME of them might be covered…. Then I decided I would take forever for me to be researching to see if I was covered and obtaining and installing the board…. Forget it! We knew Fred’s did good work and called. Service guy Dan was out in a day or so, diagnosed it quickly, and our new board was installed in 10 minutes 3 days later. Couldn’t have been easier for me! Dan was prompt, courteous, and friendly, price was less than I expected. What could be better? Thanks to Dan, the responsive office crew, and Fred for the fine service his company provides.

Jason arrived on time and went right to work on our refrigerator. He corrected the issue with the condensate not draining properly and explained why. Jason was friendly and knowledgeable.