Installed defrost heater and thermostat. Cleared ice from evaporator coils. Advised customer to allow up to 24hrs for unit to return to desired temperatures. Op test good.

Replaced drain hose tested and everything working as should opt test good.

User interface screen is out and some buttons are not responding to touch. Ordering new user interface screen and panel. No eta on parts. Pop shows unit is under a year old. ; ordrng 1 W11800235 (User interface screen) and 1 W11776451 (User interface)

"Cc unit it cooling properly Found unit reading 19 in freezer section, 56 in FF section. Unit is cooling, but no airflow to either section. Found evaporator frosted up. Checked defrost circuit continuity from main control. Defrost circuit reading open. Quoted customer defrost thermostat and heater tube. ; ordrng 1 WR51X10055 (Heater and bracket) and 1 WR50X10065 (Thermostat def)"

Cc unit not heating. Confirmed. Verified and found that heating element had shorted out. Replaced heating element and everything working as designed now. Also had to turn water off in order to take out unit since water line was short and the valve under sink started leaking. Explained to customer that he will need plumber to come out and fix valve under sink. Customer states he will have a plumber come out today to fix valve issue. Recommended customer to leave water turned off until plumber comes out. Opt test good.