"Cc that when set unit on cottons , high heat,it runs for like 5 min and then shuts off, if set same cycle but lower tempt runs longer if set it on low heat it runs the hole ed unit on few cycles all are doing same thing, sensor do not reset like motor, called Bj, motor is not overheating, temps are correct and unit can start as soon as it shuts off,if it was overheating it would take few min to cool off and start again. Unit will need new control board. Waiting on response ; ordrng 1 WE4M296 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc that unit is not cooling properly in both sections. Took temps and freezer was at 6* and ff section at 35*. Could not find any issues with temps but explained to customer if door was not closed properly couldve caused an issue or a control board as well after they had the power outage, but as of now unit is working as should and would not be able to properly diagnose because everything is working as should. Recommended customer to monitor."

"Cc that unit is not heating. Confirmed . Found unit felt seal off, also found fuse and heater open. Unit will need new heater fuse and seal. Cust will not fix. ; ordrng 1 WP8544771 (Heater) and 1 280140 (Seal) and 1 WP3390719 (Fuse), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc that unit never made ice, ran diag showing error code E2 , e3. Removed top and check wires, found ice maker disconnected, plugged back in and deleted error codes and tested unit, unit failed. Replaced ice maker from T/S. Cycled ice maker and filled up with water. Advice cust to allow 24 hour. Op test ok; used 1 W11658802 (ICEMAKER) from stock"

Cc that unit was making a loud knocking noise on the spin. Tested unit and the noise the drain hose hitting the wall when its spinning. Recommended customer to use a foam padding over the drain hose to avoid the loud knocking option test good.