Cc that unit is flashing a code and will not drain. Ran diagnostics and could not find code but unit will not start or do anything. Put drain hose on floor drain and let it drain the water out looked underneath unit and found one of the drain pump wires popped out the connector I was able to reconnect it tested unit again opt test good.

"Cc that unit had a gas smell. Verified and confirmed smell found gas leak a fitting connecting to gas valve line, they used teflon tape but installed on the outer part of the fitting which will do nothing to seal instead of installing it to the gas valve line. Turned off gas removed line and fitting and reinstalled it using pipe thread sealant turned on gas again checked for leaks opt test good. Called safety spoke with Dominique explained findings"

"Cc that unit was not starting. Asked customer to show me what she was doing so I can see if it was right and she was not. This washer you have to turn it on first than hold the start button until all the lights turn on and than it locks and starts, so I demonstrated her how to do it. unit working as designed."

Cc unit beeping. Found water in drip pan causing overfill switch to activate. Water is soapy. Found a lot of soap/suds buildup in bottom of washer. Used vinegar to try and dissipate suds. Let customer know about suds and using right detergent. Running cycle to get rid of suds. Also leveled unit. Customer to monitor. Unit good. Op Test Ok.

Customer did not know how to started unit working as design